UNIDAD DE GESTION CLINICA USER GUIDE AREA DE GESTION SANITARIA

DE URGENCIAS NORTE DE ALMERIA

OBSERVATION UNIT

Director UGC Urgencias:

D. Mateo Jesús Silvente Ramírez

Supervisor de Enfermería:
D. Francisco Jesús Ramos Sánchez
Telephones of interest
APPOINTMENTS DESK
SOCIAL WORKER
WAITING ROOM FOR EMERGENCIES
You cand find general information on our
site that can help you better your health and that of
your family.
* With in the user´s Constitution of Rights and Obligations
for the SAS (Andalucia Health Services) which you can
consult in their entirety on the announcement boards in the
waiting room of our medical service, you will find information
950029012/13
regarding the right that the Living Will should be repected. If
950029088
950029104
you as the patient possess a Living Will, we ask that you UNIDAD DE GESTIÓN
communicate this to he health professionals in this unit.
CLÍNICA DE URGENCIAS
* The Living Will deals with the rignats tant a person has to
decide the health procedures that might affect him in the OBSERVACION UNIT
future if for any reason he or she was incapacitated and not
able to decide for him or herself (law 5/2003, October 9 and
law 2/2010, April 8).
web * All persons of legal age have the right to prepare and
execute a Living Will whick expresses their convictions and
preferences.

http://www.hinmaculada.sas.junta- * The preparation of this Living Will should be carried our in

andalucia.es/web/servicios/sccu/index.html
Any suggestion about how to better the Service
can be sent to our Suggestion Box situated in the
Admissions area of the Emergency area.
the Department of the Provincial Delegation of Health of
Andalucia. (Delegaciones Provinciales de la Consjeria de
Salud de Andalucia).
* The forms that are neccesary to fill out can be found in
inters@s, in the Provincial Health Delegation and at our
Hospital In the Area marked Atencion al Ciudadano.

* More information about this right can be obtained at he

following web page
http://www.sas.junta-andalucia.es
 UNIDAD DE GESTION CLINICA
DE URGENCIAS
PRESENTATION AND WELCOME
* Emergency medical treatment deals with prevention,
dignonosing and treatment of emergency and other
emerging aspects of illness that partiens of all ages.
* Because of the functional medical development that
your family member presents, it has been necessary to
admit him or her to the Observation Unit.
* The reason for admittane is the need of attention and
special care that the illness requieres and that the
medical investigation studies show.
* There are 14 bed that are available and used 24 hours
a day, 365 days a year.
* Once the patient is stabilized or clically better, the
family member can be released to return home or
admitted to another unit of the hospital or be trasferred to
another health centre if the medical investigation studies
that are presented require this.
INFORMATION AND VISITS
* Visits and information are different from the rest of
Hospital Services.
THEREFORE WE PLEASE READ THIS BROCHURE
CAREFULLY AND FOLLOW YOUR INDICATIONS.
* Upon entering Observation, the relatives of the
patient will receive information and will be able to visit it,
once the treatment has started.
USER GUIDE
INFORMATION FOR THE FAMILY
13 and 20 hours
DAILY NORMAL VISITING HOURS
Mornings at 9:15 and 13 hours
(only one person)
Afernoons 17 and 20 hours
* On the first visit the personal effects of the patient will
be given to the family. (Before entering please wait to be
called).
* You cannot enter the Observation Unit until the hospital
personnel say that you can.
* Before visiting, your should disconnect your mobile
cell phone.
* During this hospital visit, we please ask you out of
respect for the rest of the patients that only one family
member per patienet remain and that you will take turns
with the rest of the family members that are preent, during
the time that the visit lasts for approximately half an
hours.
* it is important that the same persons receives the
information regarding the patient. (family representative)
* If there is any abrupt change in the evolution of the
patient, you will be notified inmmediately. Do not forget to
leave telephone numbers where you can be reached.
AREA DE GESTION SANITARIA
NORTE DE ALMERIA
WAITING ROOM
* Family members of patients in Observation may utilize
the waiting room in the Emergency Ward while their family
member remains in the Observation Unit of the
Emergency Services.
* If you are going to be absent from the family members
waiting room which is located in the entrance to the
Emergency admissions area, we ask that you leave a
telephone number where you can be reached.
* In order that visits can be carried out and orgenized
correcly, it is very important that you always follow the
instructions of the hospital workers.
* The visiting hours in this Unit may change depending
on the assistance needs of the patients in hospital.
* You will be told if for any reason the visit is late so that
you will not be unduly concerned.
* When visiting, you are asked to enter the waiting room
in an orderly way and quietly so as not to bother ter other
patiens.
* We want to remind you that it is forbidden to smoke
anywhere in the hospital.
You can consult healthy lifestyles in:
www.msssi.gob.es/ciudadanos/proteccionSalud/home.htm
www.csalud.junta-andalucia.es/salud