ROCAYA P.

GURO

Mobile No: +63 956 0071379

E-mail: rguro@yahoo.com

OBJECTIVE:

I am a self motivated individual seeking a challenging position utilizing my experience as an

Administrative Clerk under Supplier and Procurement Department (Government,
Philippines), Office Secretary under Regional Director Legal Office (Government,
Philippines), Personal Tutor (Oman), Secretary cum Accounts (UAE), Medical Sales
Representative (UAE) & Business Development Executive cum Accounts ( UAE).

University Graduate of Bachelor of Science in Public Administration, major in

Organizational Management having a UAE Driving License valid until 2023, having
vast experience in Administration related work, full command of using office
equipment, producing and maintaining documents and reports, having good ethics in
teaching with strong leadership and communication skills and well knowledgeable of
Medical Products related to sales and negotiation skills.

Having full command in marketing of Dental Instruments, visited different

countries for Exhibition like Turkey, India, Hong Kong and Philippines as a
representative.

SUMMARY OF QUALIFICATIONS:

 Knowledge of Computer Software

 Computer Systems Servicing NC II ( TESDA)
 Good knowledge about different types of Dental Instruments
 Well enhance driving skills
 Very flexible and can work under pressure.
 Knowledgeable in Personal Tutorial Rules and Ethics (ABA Training Completion
Certification) UAE
 Knowledge of principles and processes for providing customer and personal services
 Accustomed to working in fast-paced regulated environment with the ability to think
quickly and successfully handle demanding clients.
 Good interpersonal relationship
 Good in Time Management
 Can handle Multiple Task at all times
 With UAE driving license No. 142327

PERSONAL BACKGROUND:

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 Birth Date : January 10, 1986
Civil Status : Single
Gender : Female
Height : 5’6’
Nationality : Filipino
Language Spoken : English, Arabic, Filipino,
Current Location : Taguig City, Philippines

EDUCATIONAL HISTORY:

COLLEGE:
 MINDANAO STATE UNIVERSITY
Marawi City, Philippines
Year Graduated: April 3, 2007
Bachelor of Science in Public Administration
Major in Organizational Management

SECONDARY:
 MINDANAO STATE UNIVERSITY-Taraka Community High School
Taraka, LDS Philippines
Graduated: March 23, 2003

ELEMENTARY:
 Gapao Balindong Elementary School
Taraka, LDS Philippines
Year Graduated: March 1999

WORKING EXPIRIENCE:

BUSINESS DEVELOPMENT EXECUTIVE CUM ACCOUNTS

With Driving License No. 142327
August 1, 2017 – January 27, 2018
QUALITY INTERNATIONAL CERTIFICATION & TRAINING SERVICES (Dubai-
Abu Dhabi)

DUTIES AND RESPONSIBILITIES:

 Researching organizations and individuals online through social media, to identify
new leads and potential new markets.
 Building customer loyalty through professional courteous and friendly service while
processing a variety day to day customer transactions
 Respond to and managed customer queries, problems or complaints and refer to the
concerned for appropriate and ensuring complete customer satisfaction
 Responsible for daily outdoor marketing, identifying, planning and overseeing new
marketing activities.
 Identifying new sales lead, pitching products and/or services and maintaining fruitful
relationships w/ new and existing customers
 Contacting potentials clients vial mail or phone to establish rapport and set up
meetings
 Preparing presentation, quotation and contacting clients to informing them about the
new developments in the company products
 In charged of the training preparation for every course and training certification
 Preparing daily, monthly report of the daily activities

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  Documents financial transactions by entering account information, and process
business transactions, like accounts payable, receivable, disbursements, expenses
vouchers and receipt.

MEDICAL SALES REPRESENTATIVES

With Driving License No. 142327
January 30, 2013 – 03 July 2017
DENTALUCK MEDICAL EQUIPMENT TRADING (Dubai-Ajma UAE)

DUTIES AND RESPONSIBILITIES:

 Responsible for daily marketing medical products and services to hospitals,
Medicals & dental clinics.
 Responsible for establishing and maintaining relationships with customers.
 Making presentations to doctors, practice staff and nurses for medical and dental
instruments.
 Planning work schedules and weekly and monthly timetables.
 Selling involves contacting potential customers, identifying their needs, persuading
them that your products or services (rather than those of competitors) can best
satisfy those needs; closing the sale by agreeing the terms and conditions; and
providing an after-sales service.
 Achieving monthly targets and additional workloads.
 Submitting and making monthly report, statement of accounts for clients and
payment follow-up.

SECRETARY/CUM ACCOUNTS
September 2012-November 2012
EURO OPTICAL CO. (Ajman, UAE)

DUTIES AND RESPONSIBILITIES:

 Data entry
 Responsible for administrative matters pertaining to the daily operation.
 Handle customer enquiries & feedback
 Handle full set of accounts including statement of accounts, inventory and
invoicing.
 Perform filing and general administrative tasks

PERSONAL TUTOR
August 2011- June 2012
LOCAL FAMILY (Oman)

DUTIES AND RESPONSIBILITIES:

 Research or recommend textbooks, software, equipment, or other learning
materials to complement tutoring.
 Prepare and facilitate tutoring workshops
 Organize tutoring environment to promote productivity and learning.
 Monitor student performance or assist students
 Review class material with students by discussing text, working solutions to
problems, or reviewing worksheets or other assignments
 Provide feedback to students using positive reinforcement techniques to encourage,
motivate, or build confidence in students.

OFFICE SECRETARY-OFFICE OF THE REGIONAL DIRECTOR (Legal Office)

January 2009- September 2010

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Department of Public works and Highways (Region XI), (Davao City, Philippines)

DUTIES AND RESPONSIBILITIES:

 Computer Encoder
 In charge of proper channeling of incoming and outgoing communications.
 Building customer loyalty through professional courteous and friendly service
while processing a variety of day to day customer transactions.
 Respond to and managed customer inquiries, problems or complaints and refer to
concerned staff for appropriate and ensuring complete customer satisfaction.
 Preparing monthly payroll of employees.
 Encoding of various data needed to facilitate the Infrastructure of Road Right-
ofWay.

ADMIN CLERK -ADMINISTRATIVE DIV. (Procurement and Supply Section)

January 2008-December 2008
Department of Public works and Highways (Region XI), (Davao City, Philippines)

DUTIES AND RESPONSIBILITIES:

 Computer Encoder
 In charge of proper channeling of incoming and outgoing communications.
 Monitor employees personal files
 Identify customer needs to match them with appropriate products and services.
 Preparing for monthly reports of all outgoing and incoming supply.
 Processing of various data needed for supply purchase.
 Performed tasks may be assigned from time to time.

On The Job Training (OJT) @ Department of Interior and Local Department (DILG)
April 10, 2006-May 20, 2006
City Hall, Marawi City, ARMM (Philippines)

TRAININGS AND SEMINARS:

 Computer Systems Servicing NC II 280 Hours TESDA – Training Conducted
by International Electronics Technical Institute, INC, Pasay Ci
 ABA Training Completion Certification Dated 09-10-2015 UAE
 Workshop on “Strategic Planning – February 4, 2007
 Leadership and Management – Culture of Peace Module 2 – Mach 16-20, 2006
 Seminar on Taxation, Land reform and Cooperatives – February 11, 2005

LIST OF CHARACTER REFERENCES:

 Can be provided upon request.

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