INTERNSHIP REPORT

ON
“THE BANK OF PUNJAB”

Internship report submitted to Superior COLLEGE OF COMMERCE in partial fulfillment of

Requirement for
Degree of ADPA&F (Finance)
Program & Session ADPA&F (Finance)

SUPERIOR COLLEGE OF COMMERCE

Date: 10/05/17
BANK OF PUNJAB
By
Name: Saba Azhar
Roll NO .ADAF-014-027
Session :2014-16
Internship Report submitted
to
The Superior College, Lahore
In partial fulfillment of the
Requirements for the degree of
Associate Degree in accounting and finance
Approved By :
Kashif Prof. Ali Ch.
Program Manager Examiner
Haris Masror
Report Submitted to:

1
 <Controller Examination>

3 .CONTENTS:

Acknowledgements------------------------------------------------------------------------------------3
Executive Summary------------------------------------------------------------------------------------3
CHAPTER NO 1--------------------------------------------------------------------------------------4
1.1 Introduction-----------------------------------------------------------------------------------------4
1.2 Bankinking history of Pakistan ------------------------------------------------------------------4
1.3 BOP history ----------------------------------------------------------------------------------------4
1.4 Vision mission---------------------------------------------------------------------------------------6
CHAPTER NO 2---------------------------------------------------------------------------------------7
2 Branch infomaition --------------------------------------------------------------------------------7
2.1 Board of directors ----------------------------------------------------------------------------------9
2.2 Head office and other address ---------------------------------------------------------------------11
CHAPTER NO 03-----------------------------------------------------------------------16
3.1 Banking Services ------------------------------------------------------------------------------------16
3.2 Role of BOP in Pakistan ---------------------------------------------------------------------------18
CHAPTER.04-----------------------------------------------------------------------------19
4.1 Financial summary-----------------------------------------------------------------------------------19
CHAPTER.5----------------------------------------------------------------------------------------------23
5.1 Job description ---------------------------------------------------------------------------------------23
5.2 Number of working employees working in the department-----------------------------------23
5.2 My role in the department---------------------------------------------------------------------------24
5.3 Fornications of the department ---------------------------------------------------------------------28
5.4 Connections & recommendations for improving-------------------------------------------------32
5.5 SWOT analysis----------------------------------------------------------------------------------------35

2
1.1 ACKNOWLEDGEMENT
________________________________________________________________
I dedicated this report to my parent .Because of their prayers & e Executive

Summary

Internship is an important part of ADPA&F program and provides opportunity to all students to learn

about the partial working of organization and improves their personal skills, Business problems are

becoming more complex with the passage of time due to the achievement in world. Students really get

many benefits through this practical knowledge during studies. This internship is not only helpful for

making this report but this education gives a general knowledge about the business, decisions and

policies. In this way I personally feel that your mind start thinking innovatively, broadly and

dynamically. Facing challenges of day to day life is not a difficult task to handle for individual.

Internship training at the bank of Punjab is aimed at providing the students a major unique opportunity

to learn what bank is all about. 3 I try my level best to produce a most comprehensive internship report

to bank of Punjab by compiling all Practical learning in a systematic way, hence making report unique.

All information’s this effort and my interest in internship can evaluate me in true prospective.

ncouragement I have been able

3
 Chapter No: 1

1.1 Introduction
The bank of Punjab was created under the bank of Punjab act 1989 in the 16 November, 1889. The bank
of Punjab established its first branch in Lahore. It was mended as non scheduled bank in the Punjab
province. Because it was government support bank the main customer of the bank were the Government
employees. But with the passage of time they increase their target market, so in 1994 the bank of Punjab
converted into schedule bank and then they opened branches all over the Pakistan. Today they have 280
branches all over the country. The bank of Punjab has indeed entered a new era of science to the nation
under experience and professional hands of its management. The bank Punjab plays a vital role in the
national economy through mobilization of local resources, promoting saving and providing funds for
investment. The bank of Punjab offers attractive rates of profit on all depo---sits’, oing of foreign
currency accounts and handling of foreign exchange business for example imports, exports and
remittance, financing trade and industry for working capital requirements and money market operation.
1.2Banking History of Pakistan

4
Our banking history starts with the establishment of the state bank of Pakistan in 1948, at that particular
time the domestics banks was limited .the aim for state bank of Pakistan is to develop the commercial
banking system in Pakistan and make proper channel for financial resources so according to that agenda
the bank establishes like national bank, Allied bank and Habib bank. 1.2.2Nationalization Actommercial
banking was at peak in the late sixties and early seventies until the time our Government declared the
nationalization policy in 1974 with the policy thirteen banks were taken into the possession of
Government and then merged into six banks.

1.3 BOP HISTROY:

1.3.1Privatizations
In 1991, the nationalization act was ended and then again 23 banks were established, Muslim
commercial bank was privatized in 1991 and the management of Allied bank of Pakistan took most of
ownership. After that many banks established and by the end of 1997 there were 21 domestic banks and
27 foreign banks.

Organization

1.3.2 Introduction
The bank of Punjab was created under the bank of Punjab act 1989 in the 16 November, 1889. The bank
of Punjab established its first branch in Lahore. It was mended as non scheduled bank in the Punjab
province. Because it was government support bank the main customer of the bank were the Government

5
employees. But with the passage of time they increase their target market, so in 1994 the bank of Punjab
converted into schedule bank and then they opened branches all over the Pakistan. Today they have 280
branches all over the country. The bank of Punjab has indeed entered a new era of science to the nation
under experience and professional hands of its management. The bank Punjab plays a vital role in the
national economy through mobilization of local resources, promoting saving and providing funds for
investment. The bank of Punjab offers attractive rates of profit on all depo---sits’, oing of foreign
currency accounts and handling of foreign exchange business for example imports, exports and
remittance, financing trade and industry for working capital requirements and money market operation.
1.3.4 Nature of business
One of the most important businesses in the world is banking. In our country banks plays vital role in the
national economy. Banks are like backbone of our country they provide money for different sectors of
economy keeping our economy progress. They provide finance to the agriculture sectors which is vital
to our economy so they are mobilizing our resources indirectly or directly.
Source: http://www.bop.com.pk/
1.1.4 Core Values
• Our customers are our first priority.
• Profitability for the prosperity of our stake holders that allow as to constantly investing, improve and
succeed.
• Corporate social responsibility is to enrich the lives of community where we operate. Recognition and
Reward is for the talented and performing employees Excellence in everything we do.
• Integrity is in all our dealing.
• Respect for our customer and each.
Source: http://www.bop.com.pk/
1.4 Mission Statement
“To exceed the expectations of our stakeholders by leveraging our relationship with the government of
Punjab and delivering a complete range of professional solutions with a focus on program driven
products and services in the agriculture and middle tire markets through a motivated team.”
1.5 Vision Statement

6
“To be a customer focused bank with service excellence.”

Chapter No :2
2.1 Branch Information

Total number of employees in Ghalla Mandi branch is seven. The branch was handled branch manager
Mr.fasial. The flow chart of responsibilities and designation are shown in management hierarchy.

7
 T

miAFRCEBS m ohxer cda o eprocmp vr erdo nrao t i ti u gtt tane a u gtn n r e m s

rloTnctc o t erh pc da s e ne n s i n g
he top most authority in a branch is the branch manger the rest of staff comes under his span of control.
Then comes the operational manager then operational grade 1, operational grade 2, operational grade 3
and then clerical staff like cash officer junior cash officer.
The hierarchy according to the responsibilities performed is also classified as follows. The services in
bank of Punjab are classified in different categories.

Category A Category B Category C Category D ______________________

Non-Clerical

INTERSHIP The Bank Of

REPORT Punjab Gujrat
President Officer Clerical Staff Staff
Grade
I
Executive vice Officer ………….. Driver
president (EVP) Grade II

Senior vice Officer Grade ………… Guards

president (AVP) III

Cash Officer ………….. Gate Keepers

…………
Tea Boys

8
2.2Supervisors :
I did my internship in BOP Ghalla Mandi Branch. The supervisor has been assigned to me is Mr.
Qasim. When I started my internship in bank they provided me full support.
• Faisal Branch Manager
• Rizwan Ali Operating Manager
• Miss Anila Account Opening Officer
• Mr. Qasim Ali Raze Foreign account opening officer • 2 Casher Officer

2.1.2Details of Departments of Internship

During my internship I have been working in following departments, which are, operations Department,
cash Department, remittance Department, Clearing Department and sales Department. Details of these
departments along with activities being carried out there are as under:
2.1.3 Operations Department
In Operation Department, activities are requiring nature are handled. Operation manager are handle all
quires and problems of customer of branches and Employees as well. Activities of operation Department
are as under:
Cash Deposits

Chaque payments

Chaque Deposits

Supervision of clearing Online transfer of funds .

Demand Draft

Cashier chaque

2.1.4 Account Department

In account Department, activities of different account opening and verification are handled.
Risky account

Foreign account

9
Minor account
2.1.5 Remittances Department
In remittance Department, matters of transfer of cash from foreign countries and other banks are
handled, bill for collection are also handled. Main activities of this Department are as under:
Bill for collection

Inward Bill for collection

Outward Bill for collection

Western Union

Aftaab exchange

Lulo exchange

Easy paisa

Habib express

Express money

Remittance Inward

Remittance outward
2.1.6 Clearing Department
In clearing Departments check drawn on POB by others banks are handled. Core activities are this
Department is: Outward clearing Inward clearing
2.1.7Cash Department
In cash Department, dealing of cash received and cash payment is handled . cash recieots are in the form
of deposits in account, Demand draft , transfer commission and other instruments that can
2.2Board of Directors:
CORPORATE INFORMATION
02 THE BANK OF PUNJAB:

Board Of Directors

10
Dr. Pervez Tahir Chairman
Mr. Naeemuddin Khan President / CEO
Mr. Mohammad Jehanzeb Khan Director
Mr. Hamed Yaqoob Sheikh Director
Dr. Umar Saif Director
Syed Maratib Ali Director
Dr. Muhammad Amjad Saqib Director
Mr. Mohammed Afzaal Bhatti Director
Khawaja Farooq Saeed Director
Mr. Saeed Anwar Director
Mr. Omar Saeed Director
Mr. Raza Saeed Secretary to the Board

Central Audit Committee (CAC)

Khawaja Farooq Saeed Chairman
Mr. Mohammed Afzaal Bhatti Member
Mr. Saeed Anwar Member
Mr. Omar Saeed Member

Board Risk Management Committee (BRMC)

Syed Maratib Ali Chairman
Mr. Saeed Anwar Member
Mr. Omar Saeed Membe

Human Resource & Remuneration Committee (HR&RC)

Mr. Mohammad Jehanzeb Khan Chairman
Syed Maratib Ali Member
Mr. Mohammed Afzaal Bhatti Member
Mr. Naeemuddin Khan Ex-officio
Member
Auditors
Deloitte Yousuf Adil
Chartered Accountants
Registered Office
BOP Tower, 10-B, Block-E-II,
Main Boulevard, Gulberg-III, Lahore.
Telephones: +92 - 042-35783700-10
Fax No. +92 - 042 - 35783975
UAN: 111-200-100

Website
www.bop.com.pk

11
Registrar
M/s. Corplink (Pvt) Limited
Wings Arcade, 1-K, Commercial,
Model Town, Lahore. Telephones: +92 42 35916714, 35916719, 35839182,Fax No. +92 042 35869037

.2.1 .Head office and Other Address:

BOP TOWER

HEAD OFFIC

THE BANK OF PUNAJAB

10-B, Block-E-II,

Main Boulevard, Gulberg-III, Lahore.

Telephones: +92 - 042-35783700-10

Fax No. +92 - 042 – 35783975

UAN: 111-200-100

www.bop.com.pk

12
2.1.2Branches Network:

13
2.1.3Branches Network –regions
 Lahore central-I Region

 Multan Region

 Lahore Central-II Region

 Faisalabad Region

 Lahore north Region

 Gujranwala Region

 Lahore south Region

 Gujrat Region

 Peshawar Region

 Bahawalpur Region

 Islamabad Region

 D.G.Khan ] Region
 Rawalpindi Region

 Jhelum Region

 Sialkot Region

 Sheikhupura Region

 Bahawalnagar Region

 Sahiwal Region

 Jhang Region

 Khushab Region

2.1.4Introduction to Departments

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Bank of Punjab is one of the most emerging banks in our country. In recent times they have increased
their network of branches and now they are reaching to every one possible customer, like the others
banks the bank of Punjab works with mostly all banking operation. There are following departments that
are working in bank of Punjab.
• Deposit Department
• Remittances Department
• Clearing Department
• Account Department
• Bill Department
• Credit Department

2.1.5Deposit Department
One thing is sure here those banks are mostly relying on their customer which gives them their capital in
form of the deposit. This deposit belongs to the different parties. Bank makes huge profit if the spread
between the lending and borrowed rate is wide. If the bank has larger capital it gives more credit to
parties and will earn more profit.
Bank does not take deposit for the purpose of the save keeping they take the deposit lend to other
parties. It becomes the relationship of the creditor and debtor. Customer is then become the creditor for
the bank and same vice versa. So bank must make proper investment of the money to earn a profit Bank
of Punjab provides different kind of deposits in their bank.
Some of them are written as follow
• Current or demand Deposits
• Saving Deposit
• Notice Term Deposit
• Call Deposits • Fixed or Term Deposit

2.16Current Deposit :

15
Current deposit is that kind of deposit that gives the customer right to demand the funds whenever they
want. Bank does not pay any profit in that kind of accounts. The current deposits are usually taken by
the business persons or the parties which requires money on daily basis.

2.1.7Saving Deposit :
There are different scheme of saving deposits, which are considered the by the salaried class persons.
The saving deposit gives you the profit on fixed period of time. Although withdrawn of the money will
be restricted at fixed period of time

2.18Notice Term Deposit:

This is opposite to the demand deposits; in this kind of deposit the client easy withdraw the money at
any time. These deposits are for the shorter period of time. In this kind of deposit the customer will earn
the profit out of its deposit.

2.1.9Call Deposits :
These deposits are given to the bank usually by the contractors against any tender. These deposits are
without interest rate, or may be interest can be provided with will of the bank.

2.1.10Term Deposits:
This type of deposit is same to the short notice term deposits, but the key difference is that these deposits
are for the longer period of time.

2.1.11Remittance Department:
Remittance is considered one of the main functions of the bank. It means transfer the money from one
place to another. This department is the responsible for the mobilization of the money. In our daily life
there is a great need of the remittance. By providing this facility the bank of Punjab is making the
customer more loyal towards them.

16
 Chapter No. 3
3.1Banking services:
Thes are services provided by BOP.
 Atm facilities
 Letter of credit
 Pay oder
 Online banking
 E-banking
 Debit credit
 Consumer financing
 Agriculture financing
 Corporate financing
 Commission financing
 Demand draft
 Collection of utility bill
 Lockers facility

3.1.1 Issuance of ATM

17
Head office issu ATM card with their pin codes and when the customer claims for their ATM cards they
are checked from the list that is also issued from the head office ,and claim is checked from the list and
if the name is found then the card is issued taking the signatures and their PIN codes are given to the
them by taking signature on their ATM from. The ATM Cards has been activated by the number
provided at specific card.

3.1.2 Cancellation of ATM card Can

Cancellation of ATM card becomes necessary in the following conditions:
1 If folded are damaged
2 Stolen PIN code missed or forgotten
3 Card captured by machine and expired
4 If requested by customer

3.1.3 Online Banking

BOP is currently offering the online banking facility, you just have to fill the form of online banking and
they give your username and will access your account on the internet and will latest information related
to your account.

3.1.4 Pay Order

BOP is providing the pay order facility in which you transfer your money. Pay order is a safe and secure
way to move the money from one account to another. The charges are extremely fair.

3.1.5 Mail Transfer

You can use BOP mail transfer facility and send your money safe and quickly. The rates are very
impressive and competitive.

3.1.6 Letter of credit

Bop is providing its customers the widest range of option in the area of money transfer. This service is
with fair rates, security, and ease of transactions, and good way to do business transactions.

18
3.1.7Lockers
It is one of main facility that BOP is provides at this time so that so customer cen keep their valued
things like gold in safe place.

3.1.8Demand Draft
Bop gives you the safe, speedy and reliable way to transfer money at very reasonable rates. any person
with and any account holderof the bank or not, can purchase a demand draft from a bank branch .

3.2 Role of BOP in Pakistan:

BOP creating employment opportunities by increasing its number of branches and extending its reach to for
off areas of Punjab.

BOP is playing very positive role in the economy by mobilizing the resources and channelizing the fund.

Agriculture is the backbone of our country’s economy. BOP is facility the agriculture sector by providing a
number Kisan dost scheme which are helping the lower and middle class of our villagers.

BOP is committed to provide excellent services to the customer at very reasonable cost.

BOP is playing a critical role in increasing the GDP.

BOP is providing different types of loans to the industrial sectors which are also helping the country’s output
to increase.

19
 The foreign exchange trade department is functioning very efficiently which is facilitating the businesses to
import and export the merchandise.

BOP financing the ideas of female Entrepreneur which is producing fruitful results.

Chapter no: 4

4.1 FINACCIAL REPORT

THE BANK OF PUNJAB

FINANCIAL REPORT

9.1 Financial performance Rs. In million

2017 2016

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Net mark-up income 3,899,630 3,460,117

(Provision) / Reversal

Impairment and others (724,377) (367,613)

Non mark-up income 1,839,323 1,720,363

Non mark-up expense (6,109.279) (4,681.452)

Profit before tax (1,839.702) 131.415

Tax /(Reversal)of tax 128.097 (44.555)

(Loss)/Earning per share 0.58 0.03

4.1 Profit And loss Account

For the year ended December 31, 2017

Rupees in ‘000

Mark-up/return/interest earned 8,933,315 9,429,216

Mark-up/return/interest expense 5,833,685 (5,969,099)
Net mark-up/interest income 3,033,630 3,460,117

Provision against non-performing loan and advances-net (589,293) (79,077)

Provision against consumer financing – net (88,190) (127,402)
Recovery against written off loans 3,823 4,004

21
(provision)/ reversal for diminution in the value of investment- net (5,344) 2,537
Impairment in the value of investment (45,373) (167,675)
(724,377) (367,613)
Net mark-up/ interest income after provision 2,375,253 3,092,504
Non mark-up/ interest income
Fee. Commission and brokerage income 976,838 868,263
Dividend income 40,652 47,168
Income from dealing in foreign currencies 181,696 196,672
Gain on sale of securities – net 650,948 346,592
Unrealized gain on revaluation of investments- held-for-trading 1,291 169,053
Other income 42,898 92,615

Total non-markup/ interest income 1,894,323 1,720,363

Non mark-up/ interest expense 4,269,576 4,812,867

Administration expenses (5,268,719) (4,692,044)
Other (provisions)/(write offs)/reversals-net (762,976) 38,019
Other charges (77,583) (27,427)
Total non-mark-up/interest expenses (6,109,278) (4,681,452)
(1,839,702) 131,415
Extra ordinary/unusual items ------
------

(LOSS)/PROFIT BEFORE TAXATION (1,839,702) 131,415

Taxation – current -
prior (92,322)
-deferred 220,419 (44,555)
128,097 (44,555)
(LOSS)/PROFIT AFTER TAXATION 1,711,605 86,860

22
Basic (loss)/earnings per share 0.58 0.03
Diluted (loss)/earnings per share 0.58 0,02

9.3Statement of financial position

As on December 31, 2017

Balance Sheet 2017 2016

Assets .Rs.

Cash and balances with treasury banks 5,102,984 7,343,670

Balances with other banks 194,065 139,478

Lending for financial institutions 6,777,944 3,000,000

Investment – net 34,999,068 18,105,414

Advances – net 61,074,207 58,966,877

Operating fixed assets 4,469,648 4,563,290

Deferred tax assets – net 4,180,969 3,937,182

Other assets 14,070,688 8,920,628

133,137,259 102,735,85

Liabilities

Bills payable 2,413,342 2,153,091

Borrowings 33,230,182 21,742,246

Deposits and other accounts 81,097,581 68,770,255

Sub- ordinate loans ----- -----

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Liabilities against assets subject to finance lease 14,145 17,105

Deferred tax liabilities ----- -----

Other liabilities 1,805,347 1,552,329

118,560,597 94,235,026

Net Assets 14,576,662 8,500,827

CAHAPTER NO :05

24
5. Job description

BOP is one of the fastest Growing banks in Pakistan. In the light of these situations we can make an
analysis, SWOT analysis is overall evaluation of an organization’s strength, weakness, opportunities that
effects the organizational performance. Best strategies can be accomplished by using SWOT analysis:

 Exploitation of organization opportunities and strength.

 Neutralization of threats.
 Correction and avoidance of weakness.

We can easily formulate Strategy with the help of SWOT analysis keeping the organization mission in
context, manager focus on the internal strength and competencies and asses the weakness and threats for
organization.

5.1 Number of employees working in the department:

5.1.1Current staff:

There are seven employees in the branch. They are much qualified have knowledge of general banking.
There is a proper hierarchy in the branch and everyone knows his responsibilities.

5.1.2Current Staff according to qualification and experience:

Names Qualification Experience

Faisal MSC Physics 11 years
Layaqat Ali M.Com 07 years
Miss Anila MSC Physics 09 years
Qasim Ali Raza M.A Economics 05 years

25
5.1.3Salary structure:

BOP is offering handsome salary packages to its employees. Its salary structure is as follows:

Designation Starting salary in rupees

Cash officer 8000
Officer Grade 3 16000
Officer Grade 2 24000
Officer Grade 1 35000
Apart from the salary the other incentives are also provided.

5.1.3 Promotion system:

The employees are promoted to reinforce the desire able performance. There are certain criteria on
which employees are evaluated.

 Employees are promoted on the basis of performance and their commitment toward their jobs.
 Employees are also promoted on the basis of their experience and qualification.
 The highest rank in a branch is OG1.
 The performance is evaluated on the basis of working as well as number of deposits brought by
that employee.

5.2 My role in the department Departments

During my internship I have been working in following departments, which are, operations Department,
cash Department, remittance Department, Clearing Department and sales Department. Details of these
departments along with activities being carried out there are as under:

5.2.1 Operations Department

In Operation Department, activities are requiring nature are handled. Operation manager are handle all
quires and problems of customer of branches and Employees as well. Activities of operation Department
are as under:
 Cash Deposits
 Cheque payments
 Cheque Deposits
 Supervision of clearing Online transfer of funds Demand Draft

26
  Cashier cheque

5.2.2Account Department

In account Department, activities of different account opening and verification are handled.

 Risky account
 Foreign account
 Minor account

5.2.3Remittances Department

In remittance Department, matters of transfer of cash from foreign countries and other banks are
handled, bill for collection are also handled. Main activities of this Department are as under:

 Bill for collection

 Inward Bill for collection
 Outward Bill for collection
 Western Union
 Aftaab exchange
 Lulo exchange
 Easy paisa
 Habib express
 Express money
 Remittance Inward
 Remittance outward

5.2.4Clearing Department

27
In clearing Departments check drawn on POB by others banks are handled. Core activities are this
Department is:

 Outward clearing
 Inward clearing

5.2.5Cash Department

In cash Department, dealing of cash received and cash payment is handled. Cash receipts are in the form
of deposits in account, Demand draft, transfer commission and other instruments that can be sold in the
market. Main activities of cash Department are:

 Cash receipts
 Cash payments
 Cash management
 Handling of fresh cash

5.2.6Summary of learning

During my internship I have learned a lot,I have learned;

 How handle customers

 How to attract new customers (marketing strategies &schemes)
 How to works professionally
 How to solve problems of customers in bank and provide them gaudiness in problems
 How to open account

5.2.7Kinds of Responsibilities Undertaken During Internship:

28
Following responsibilities I have undertaken during my internship:

 Responsibilities of sending cheques through clearing

 Responsibilities of sending new accounts to Head Office
 Responsibilities of Accounts opening and verification
 Responsibilities of cash management.
 Responsibilities of Foreign account managements and dealings.

5.2.8Working in different departments

During my internship I observed that other internees in the bank use to stick with one department only.
An internee with specialization in Finance was of the view that he should be in Finance department
same was the case with other specialized internees .But I would suggest that one must works in
department for some time to gain a hand on experience of all the departments. As in real working
environment employee have to coordinate with other departments, so he/she must know what the other
Departments operations are how they work.

5.2.9Correlation of internship Activities with classroom knowledge:

I have observed during my internship that classroom knowledge and internship Activities are Correlated
positively somehow.

5.2.10 Professional Training :

Seriously the staff is needs some professional training. the methods are not up dated they are using old
method to do their jobs. They do not bring change and want to do same routine work. So for that
purpose BOP should provide training facilities to its employees.

5.2.11 Credit card facility:

Currently there was no credit card facility in our bank. So efforts must be made by introducing credit
card facility at our branch.

5.2.12 Staff Relations:

29
During my internship I witnessed that staff relation were not up to the mark. Most of the employee’s
behavior was not good to each other. So it my suggestion to the employees to build the strong
professional relationship. Respect in our customer and each other.

5.2.13 Relationship of head office to the branch office:

The relationship of head office to the branch office is also termed as the management hierarchy. There is
a certain method of communication between head office and branch office. If head office want
communicate with the regional office, the regional office will communicate with the area branch office
and then the area branch office will finally communicate with branch office.

5.3 Functions of the department

Remittance is considered one of the main functions of the bank. It means transfer the money from one
place to another. This department is the responsible for the mobilization of the money. In our daily life
there is a great need of the remittance. By providing this facility the bank of Punjab is making the
customer more loyal towards them.

5.3.1Types of remittance:39
The bank of Punjab provide these remittances
• Demand Draft
• Mail Transfer
• Telegraphic Transfer
• Pay Order

5.3.2Demand Draft
Demand draft is an order in writing given by one branch of the bank on the behalf of the customer to
another branch of the same bank with certain person.

5.3.4PROCEDURE

30
1. A draft voucher contains the following information o Name of the parties involved o Date o Amount
to be sent o Account number (if DD is crossed)

2. Voucher is filled to earn excise duty and exchange commission.

3. Then cash receipt is sent to the account department to keep the record of the amount paid in cash
scroll.
4. Accountant hands over the DD leaf and DD voucher to his assistant to record sender’s name , amount
5. Payee’s name in the register then assistant gives it to the officer along with the DD for authentication.
6. After authentication of DD it is given the sender and advice to the concerned branch.
7. So as soon as party shows the DD payment is done through the concerned branch.

5.3.5Parties Involved
In demand draft following parties are involved
1. Purchaser or Sender, A person who sends money to a certain person at a particular branch is
purchaser.

2. Issuing or Drawing Branch, The branch from where the draft issued to another branch of the same
bank.

3. Drawer Branch, Branch to which draft has been sent and has to pay the amount.

4. Payee, Payee is a person who is named to receive the amount after showing the demand draft to the
drawer branch.

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5.3.6Mail Transfer
Through mail directly credit is sent to the receiver’s account from one branch to another branch of the
same bank.

5.3.7Procedure
1. Firstly the voucher is filled with the amount to be sent, name and account number of the payee, date
and the name of the branch to be sent.

2. Voucher is filled to earn income in order to exchange, postage the amount to the mail transfer.

3. The sender deposits the total amount in the cash department.

4. The cash officer affix received cash stamp & amount written on it with red link and hands it over the
voucher the officer.

5. The officer writes the cash amount in the scroll and gives it to his assistant.

6. Mt leaf is filled according to the information given on the voucher by the sender then this information
is noted on MT register which is sent to the officer for authentication.

5.3.8Telegraphic Transfer
Most urgent way of sending money is Telegraphic Transfer TT by which the sender remits the money
urgently. Manager of the branch issues TT in this case to the sender.

5.3.9Procedure
1. The manager and officer use coding technique for sending TT which is allotted as bank branch code.

2. After all the conformation payment is done to the receiver but if sender wants to send same massage.

3. Through telephone he has to pay extra charger along with TT charges.

5.3.10Clearing Department:

32
This department receives different kind of instrument of the behalf of customer. Instruments with
clearing and date stamp fixed on it drawn on banks as well as BOP in same city are called clearing. 41

33
5.3.11Types of Clearing
There are two types of clearing
• Outward Clearing

• Inward Clearing

5.3.12Inward Clearing
These are those checks that are cleared inter branch and within the city. As the concerned branch receive
any type of clearing check first of all physical checking is taken place. For clearing procedure there
should be two days margin. These cheques have their vouchers and the amount of the cheque and
voucher should be identical. Than these cheques are stamped and noted on receiving sheet as well as
feed in to the computerized system.

5.3.13Outward Clearing
These are those cheques that are cleared outside the city. For outward clearing cheques are send because
the home branch has their accounts but checks are of the other banks. Contras of these cheques are
vouchers that are recorded in the home branch.

5.3.14Accounts Department
Account department is the main function of the bank. It plays a main function for the performance of the
bank. The account department is now become a computerized and all the debit and credit entries are now
made in the computer. The computer than create two types of voucher. Debit voucher and credit voucher.

5.3.15Bills Department
As the name suggest this particular department handles the bills for collection. These bills include
cheque, draft, and pay order, call deposits etc. with outstation branches of BOP or with other banks. He
four main heads of bill department is.
• Outward Bill for Collection (OBC)

34
• Inward Bills For Collection (IBC)
• Outward Documentary Bills For Collection (ODBFC) 42
• Inward Documentary Bills For Collection (IDBFC)

5.3.16Credit Department
This department deals with loan function of the bank. It produces the major bank income and it is main
area for bank concern. There are 5 principles that must observe while advancing money to the borrowers
• Safety
• Liquidity
• Disposal
• Remuneration
• Suitability

5.4 Deposit products

 Current accounts
 BOP basic banking account
 BOP Tijarat account
 BOP FCY supreme current account

5.4Conclusions& Recommendations for impovent:

Recommendations:

 In the light of the Knowledge obtained during internship and studying the organization, the
following recommendations may prove to be successful to the bank.
 In order to capture a considerable share in the banking sector of the country, the prime objective
should be awareness in the general public. For this it should launch a well planned advertising
campaign in the general public.
 Physical facilities in a bank also play their role in enhancing its grade and sound image.
 The bank should keep these facilities like furniture, parking facilities for the customer.

35
 Salaries of the officers must be compatible to other private banks so that the BOP can attract
professionals, intelligent persons.
 The Bank of Punjab should minimize its expenses.
 Special awards should be given to the hardworking employees who performed extraordinary in
the bank.
 The bank should come up with new and innovative products. It would be advisable to make
these products while keeping in mind the gap between what people want and what their banks
are providing them.
 The Bank of Punjab should concentrate more on advances than on investments
 The bank should come up with such products or services in which the customers would not
have to come to the bank at any stage i.e. Telephone Banking etc.
 The Bank of Punjab should use the latest technology because the bank which can provide
speedy, accurate and standard services in the delivery of products, loans etc. to the customers
will be successful e.g. computerization, fax installation.
 The authority should be delegated to the manage level.
 MIS should improve by connecting all regional offices and branches to the head office through
a network for timely delivery of information.
 Management of Bank of Punjab should try to avoid the political influences and should give
loans on merit.
 The bank should make a plan to gear up its recovery function on war fooling and recognize the
recovery function.
 The Bank of Punjab should give some extra credit to concern to professionalqualifications such
as BBA, MBA (IT)’s, M.B.A’s, C.A’s A.C.M.A’s at the time of recruitment and selection.
 Interview should be conducted while recruiting personnel, to consider the personality,characters,
communications skills and sociability.
 The bank should adopt a policy to accommodate and facilitate the research scholars who want to
study the banking affairs. The universities and other institutions can help to launch the studies
regarding banking business.
 All possible efforts should be made to protect the bank from the interruption of Provincial
government.
 There should be an association of employee to convey the voice of the employees to the
administration.

36
  Participative management concept should be adopted, where ideas from the employees should
also be taking, not only for developing products but also service, efficiency, employee morale
etc. in order to improve them.
 Bank of Punjab is a very well established bank, but the number of air conditioners they have in
the whole bank is very less. Bank should increase the number of its Split units, because summer
stays longer in Lahore.
 The number of Fax machines and photocopying machine in the bank are also less than they are
needed. For photocopying one has to go downstairs. SO there should be more machines and also
their placement should be at the right place.
 BO P should introduce more training programs for their employees. It will help less educated
and less experienced staff to grow and be a valuable part of the bank.

12. Conclusions

I thoroughly checked the performance of the BOP and I realized that it is becoming one the most
growing bank in our country. The financial reports are very encouraging and the shareholders are very
happy about it. Also there are some flaws in their operations which they need to overcome, if they want
to reach at top. Continuous efforts should be made to increase the quality of the products and services of
the bank.

Internship is an interesting experience, which gave me the practical knowledge about banking field. I
observe banking activities very closely and become part of it. I learnt a lot from my supervisor and
understood the operations of banking. This internship enhances my experience and skills.

37
5.5 SWOT Analysis:
BOP is one of the fastest Growing banks in Pakistan. In the light of these situations we can make an
analysis, SWOT analysis is overall evaluation of an organization’s strength, weakness, opportunities that
effects the organizational performance. Best strategies can be accomplished by using SWOT analysis:

 Exploitation of organization opportunities and strength.

 Neutralization of threats.
 Correction and avoidance of weakness.

We can easily formulate Strategy with the help of SWOT analysis keeping the organization mission in
context, manager focus on the internal strength and competencies and asses the weakness and threats for
organization.

5.1.1 Strengths:

 The major share of BOP is owned by the Government of Punjab, so it can develop a good image
and trust among customer.
 Personal selling has key role in the banking services. The officers of bank of Punjab go to the
potential customer to develop the business. By the relationship with customer, they achieve the
deposit targets.
 The officer of BOP is considered very professional in their fields. They do their jobs according to
segment of target market. The main strength is to treat their customer as a friend and discuss
their problem with them.
 Using this method the officers created high perception of the bank in the customers mind, and
this is why customers have trust and loyal relationship with the bank.
 BOP rapidly opening their branches all over their country so that their customers can easily
excess to the bank. The bank of Punjab has very good internal system. The records of customers
are held in very secure way and easily accessible.

38
5.1.2 Weaknesses

A major weakness of BOP even mentioned by the Auditor is lack of internal controls.

Despite of BOP several services and products not even a single add is published on electronic media.

During my internship I observed some of the employees burdened with overwork, which I think should
be distributed according to their post and capabilities.

5.1.3 Favoritism of employees

The BOP has very less staff in this branch as compare to upper Punjab. This creates problem employees
have spent most of their time in bank to complete their routine work. For this reason their normal life is
disturbing which create the irritating in the behaviors of employees.

39
5.1.4 Opportunities

 BOP introduced large number of financial schemes especially Deposit Account.

 BOP should focus on IT, especially on E-banking as 21stcentury future is information
technology, like foreign bank BOP can design universal account to improve online facility.
 Today the customers have different needs BOP introduced a lot of scheme that will meet the
demand of Dynamic customer, so with the wide range of product and services people are
becoming more loyal with the bank, also branding strategies of bank or helping them.

5.1.5 Threats

 Business of all bank are growing day by day so BOP has to face strong competitors.
 There are very difficult circumstances in our country at this particular time, banking sector is
facing difficult situation, the BOP is making higher profit the adverse situation can be harm
the bank financially.
 Businesses of all the banks are growing day by day so bop has to face strong competitors.
 There are very difficult circumstances in our country at this particular time, banking sector is
facing difficult situation, although the BOP is making the higher profit the adverse situation
can harm the bank financially.

40
5.1.6 Summary:

BOP has certain weaknesses and strengths. The external environment has a great influence on the
performance of the bank. The regulations are very high the environment is very competitiv

5.1.7Recommendations

 In the light of the Knowledge obtained during internship and studying the organization, the
following recommendations may prove to be successful to the bank.
 In order to capture a considerable share in the banking sector of the country, the prime objective
should be awareness in the general public. For this it should launch a well planned advertising
campaign in the general public.
 Physical facilities in a bank also play their role in enhancing its grade and sound image.
 The bank should keep these facilities like furniture, parking facilities for the customer.
 Salaries of the officers must be compatible to other private banks so that the BOP can attract
professionals, intelligent persons.
 The Bank of Punjab should minimize its expenses.
 Special awards should be given to the hardworking employees who performed extraordinary in
the bank.
 The bank should come up with new and innovative products. It would be advisable to make
these products while keeping in mind the gap between what people want and what their banks
are providing them.
 The Bank of Punjab should concentrate more on advances than on investments
 The bank should come up with such products or services in which the customers would not
have to come to the bank at any stage i.e. Telephone Banking etc.

41
 The Bank of Punjab should use the latest technology because the bank which can provide
speedy, accurate and standard services in the delivery of products, loans etc. to the customers
will be successful e.g. computerization, fax installation.
 The authority should be delegated to the manage level.
 MIS should improve by connecting all regional offices and branches to the head office through
a network for timely delivery of information.
 Management of Bank of Punjab should try to avoid the political influences and should give
loans on merit.
 The bank should make a plan to gear up its recovery function on war fooling and recognize the
recovery function.
 The Bank of Punjab should give some extra credit to concern to professionalqualifications such
as BBA, MBA (IT)’s, M.B.A’s, C.A’s A.C.M.A’s at the time of recruitment and selection.
 Interview should be conducted while recruiting personnel, to consider the personality,characters,
communications skills and sociability.
 The bank should adopt a policy to accommodate and facilitate the research scholars who want to
study the banking affairs. The universities and other institutions can help to launch the studies
regarding banking business.
 All possible efforts should be made to protect the bank from the interruption of Provincial
government.
 There should be an association of employee to convey the voice of the employees to the
administration.
 Participative management concept should be adopted, where ideas from the employees should
also be taking, not only for developing products but also service, efficiency, employee morale
etc. in order to improve them.
 Bank of Punjab is a very well established bank, but the number of air conditioners they have in
the whole bank is very less. Bank should increase the number of its Split units, because summer
stays longer in Lahore.
 The number of Fax machines and photocopying machine in the bank are also less than they are
needed. For photocopying one has to go downstairs. SO there should be more machines and also
their placement should be at the right place.
 BO P should introduce more training programs for their employees. It will help less educated
and less experienced staff to grow and be a valuable part of the bank.

42
5.1.8 Conclusions

I thoroughly checked the performance of the BOP and I realized that it is becoming one the most
growing bank in our country. The financial reports are very encouraging and the shareholders are very
happy about it. Also there are some flaws in their operations which they need to overcome, if they want
to reach at top. Continuous efforts should be made to increase the quality of the products and services of
the bank.

Internship is an interesting experience, which gave me the practical knowledge about banking field. I
observe banking activities very closely and become part of it. I learnt a lot from my supervisor and
understood the operations of banking. This internship enhances my experience and skills.

5.1.9Abbreviations

BOP (Bank of Punjab)

BOM (branch Operational Manager)

43
5.1.10 References:

Mr. Rizwan Ali

Annual report BOP: 2017

www.bop.com/prducts/48

www.bop.com/products/35 (https://www.bop.com.pk/index.ph

https://www.bop.com.pk/Financial/AnnualAccounts.aspx

www.sbp.com.pk www.bop.com.pk

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