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Automated Operations and Recovery

The Nokia Automated Operations and Recovery (AOR) solution enables service
providers to automate their service assurance processes over multi-vendor
networks. It represents a transition from a traditional alarm-centered
operations model to one that is ticket-oriented. AOR automates operating
center activities, including event management, RCA/SIA correlation, trouble
diagnostics, recovery and trouble ticket management.

Service providers are under continuous pressure

to reduce the total cost of ownership (TCO) of
network functionality and operations. Automated Event
management correlation
and recovery
software, such as AOR, helps with this objective by
reducing the occurrence and duration of service
interruptions while reallocating economic resources
from traditional fault analysis to new and compelling Multi-vendor, multi-domain adaptation layer

initiatives, such as networks functions virtualization A flexible and modular approach that allows implementation
(NFV) and software-defined networking (SDN). of single functionality over any customer existing systems map

• Event management: event collection, • Automatic recovery - Zero-touch automatic
normalization, filtering and alarm presentation. correction of problems and verification fixes
for a range of issues.
• Advance correlation - Supports advanced
topology based correlations using Nokia’s SURE • Enrichment and shepherding - Additional
graph DB, enabling Service Impact Analysis (SIA) information to help troubleshooting and
and Root Cause Analysis (RCA). minimizing new trouble tickets.
• Diagnostics and recovery - Thousands of service • Apply machine learning techniques to pro-actively
provider experts’ influenced workflows, logic, and recognize new alarm patterns and improve the
policies coded from knowledge and processes diagnostic and recovery workflows
gathered during the last 10 years and from
hundreds of people. Adaptation layer
• Multi-vendor dynamic inventory control with
• Enhanced troubleshooting - Diagnostics
auto-discovery, reconsolidation, and publishing
investigation of symptoms, causes, and
circumstances surrounding an event to • Pre-integrated catalog with Nokia SURE for accurate
recommended actions for problem resolution. physical and virtual resource management.

1 Data sheet
Automated Operations and Recovery
Flexible event collector Catalog repository
• Can be integrated with almost any network AOR leverages Nokia’s SURE software for multi-
vendor EMS tenanted catalog inventory repository with
automation at discovery, orchestration, or GUI using
• Collects faults directly using industry-preferred
policies. Catalogs can serve generically for physical
interface (including SNMP, 3GGP&TMF CORBA,
and virtual resources. Supports on-boarding,
XML/SOAP, TL1, etc.)
resource allocation, and exposure for selling
Modern UI services across a range of wholesale, retail, or
• Modern HTML5 GUI components mass consumption business models.

• Catalog of alarm and ticket widgets to configure

your own realtime dashboard Benefits
• View active agents, live tickets, and inventory Reduced TCO
by customer, service, network, VM, equipment, Up to:
location, link, and more
• 90 percent reduction in operations alarm
monitoring and surveillance activities
• 30 percent reduction in average MTTR intervals
• 20 percent machine automated resolution
• 40 percent reduction in ticket processing activities.

Focus on innovation
• 25 to 60 percent reduction in NOC OPEX allows
reallocation of economic and “know-how”
resources to disruptive innovation activities.

Improved customer experience

Topology-based correlation engine • Shorter duration of service affecting failures
Applies business logic, such as temporal persistency leads to an improved customer experience. The
and origin-based correlation. It also manages the creation of only a two percent ratio of trouble
events to be processed during correlation analysis, tickets compared with “raw received alarms”
as well as the results of that process. The engine can be expected.
runs the appropriate queries to update the status
of topology entities in SURE. Through persistence, Increased revenue
it handles actions based on timing policies. It also • Improved QoE has a significant retention impact,
performs RCA and SIA looking for independent reducing the churn rate and stimulating the
events (root causes), applying correlation based on adoption of new services and options.
a multi-layered, SURE-based network model.
Realization of NFV/SDN promise
External API • Agile management of traditional network and IT
Offers a north bound interface to integrate with resources, as well as NFV and SDN technologies
other customer systems for: alarm forwarding, allow for a faster and more aggressive adoption
alarm injection, triggering recovery actions or of both.
request for auto ticket creation.

2 Data sheet
Automated Operations and Recovery
Technical specifications Network function support
Supports dozens of multi-vendor physical and
Software virtual network functions with more being added.
Required • Element and virtual environment support for
• VMware mobile access, packet/circuit core, Fixed Access,
IP, Ethernet, Optical, and data center equpiment
• Red Hat Linux and power
• MySQL • Support of vendors such as Nokia, Ericsson,
Optional Huawei, Cisco, ZTE
• OPENTEXT/BIRT data visualization and reporting • Auto-discovery and reconciliation period and
on-demand with golden configration against
• Supports on- and off-line OpenStreetMaps telco, ITIL, and geospatial models with history.

Figure 2. Detailed architecture

Event collection layer Event management layer Correlation layer Automation layer Service manager layer

Domain 1: Mobile access

Alarm Socket Domain 2: Packet core TT
monitoring adapter TT
Domain 3: Transmission
XML Domain 4: IP
Domain 5: Applications/NFV/SDN
Domain 6: Fixed access and switching CLI
Domain 7: Energy/other Actuation
adapters EMS (s)
adapter Event manager Failure manager Task manager

EMS N correlation
Events AOR
SNMP Services inventory Inventory
AOR DB Jobs adapter
Tickets framework
Other BNSI

advanced correlation CLI

AOR Inter-domain
event manager Task manager
adapters EMS (s)

Failure manager

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Nokia Oyj
Karaportti 3
FI-02610 Espoo
Tel. +358 (0) 10 44 88 000

Product code: SR1711019048EN (November)

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