Name: RESHMA V

Email: reshmavemulaba@gmail.com

Professional Summary

 Around 8+years of experience in software development life cycle (SDLC), software test life cycle (STLC)
and BA standards with processes and procedures in diverse domains such as health care, E-commerce.
 Experience working on diverse teams within large, complex projects which has complex development
lifecycle.
 Worked in scrum team environment and participated in backlog review and Sprint planning sessions,
following agile methodologies.
 Collaborated and negotiated with stakeholders in defining project scope boundaries.

 Gathered client specific business requirements and translated it in a proper manner to the developers,
ensured that these requirements were fully tested and implemented accordingly for each production
cycle by creating traceability matrix.
 Excellent knowledge of all the phases of software development life cycle (Requirements gathering,
analysis, design, development, testing and implementation).
 Experience in working on the Agile Scrum and Waterfall methodologies.
 Experience working on JIRA Scrum and Kanban boards on agile projects.

 Extensive success in creating prototypes, project artifacts like use case diagrams, activity diagrams,
process flow diagrams, dataflow diagrams, using MS VISIO.
 Experience in creating Functional requirement specification (FRS) and Business requirement
specification (BRDs) using word and wire framing tools.

 Proficiency in analyzing and creating Use cases, Use case diagrams, Data Flow diagrams and
Business Flow diagrams using MS Visio.

 Experience using ALM Quality Center for logging requirements and linking test cases or defects for
traceability.

 Hands on Experience with JIRA to capture user stories, requirements and velocity, progress using burn-
up and burn-down charts.

 Excellent analytical skills and ethical working style along with excellent communication, written and
interpersonal skills describing a dedicated team player.

 Quick learner and excellent team player, ability to meet deadlines and work under pressure.

Technical Skills

Operating Systems Windows, Linux, Mac Operating System

Business Analysis Tools
Front-End Tools
Database
Project Management Tools
Languages
Defect Tracking & Reporting
SDLC Methodologies
MS Visio, Invision, MS Project, JIRA, RALLY, Microsoft SharePoint, Confluence
MS Office Suite (Word, Excel, Access, PowerPoint)
SQL Server, Oracle 11g
MS Project Professional, SharePoint 2010, Clarity
HTML5, CSS, Bootstrap, SQL
JIRA, Excel reports, HP Quality Center/ALM
Waterfall, Agile
Name: RESHMA V
Email: reshmavemulaba@gmail.com

Professional Experience:

CVS Caremark, Richardson, TX Apr’17 to Jun'19

Business Analyst
CVS Caremark has RxClaim processing engine which takes care of the complete Claim life cycle from
Submission of the claim, Calculation of Patient Pay, Plan pay and Payments to Pharmacy. The claim types
include Retail, Mail and Batch claims. The system is optimized to process the logic in less than 3 seconds.

Responsibilities:
 Worked as a liaison among stakeholders in order to elicit, analyze and validate requirements for
changes to business processes, policies and information systems.
 Worked closely with the business to create user stories, use cases and documented them in the form
of business requirement document.
 Interacted with Business users, SMEs, Developers, PM’s and QA teams to better understand the
business processes and application knowledge.
 Lead & facilitated numerous meetings to help answer any questions on requirements during design,
development, testing and implementation phase.
 Clear understanding of Medicare (Part A, Part B, Part C and Part D) and Medicaid benefits as well as
business processing.
 Used JIRA in recording/updating issues and bugs related to the project.
 Served as a project management analyst on multiple initiatives involving maintenance and
systemchanges for HIPAA implementation.
 Managed and maintained RALLY for this project which is used as a common repository for both
Business and tech users.

Verizon, Irving, TX Oct’15- Apr’17

Business Analyst
Strategic Systems Platform (SSP) is a software platform consolidating the four separate solutions of Verizon
online and verizon broadband (east & west) into a single strategic architecture.

Responsibilities:
 Involved in requiremenst gathering to get a better understanding of client business processes,creating
dashboards, bug tracking and issue tracking using JIRA.
 Responsible for Project planning, feasibility study, requirements analysis (through JAD sessions and
story boards), wireframes and prototype development.
 Worked with architects, release managers, change configuration managers, developers and testers to
understand application functionality and navigational flow and keep them updated about metrics and
acceptance criteria for the system.
 Created business requirement document and functional requirement document and maintaining the
requirement traceability matrix related document.
 Followed agile methodology where the requirements in form of user stories were prioritized through
analysis of Project-critical milestones and developed as per the agreed iterations in collaboration with
Cross functional teams using RALLY.
 Developed and executed tests for Smoke, System, Regression and UAT testing cycles and maintained
Traceability Matrix between Requirements, Tests and Defects using HP ALM/Quality Center to ensure
adequate test coverage.
Name: RESHMA V
Email: reshmavemulaba@gmail.com

 Identify and log defects in ALM/QC and ensured defects are resolved or deferred prior to code freeze
date.

Macy’s, San Francisco, CA Oct’14- Sept’15

Business Analyst

Responsibilities:
 Developed business architecture using requirements such as scope, processes, alternatives and risks.
 Liaise between business and technical personnel to ensure a mutual understanding of processes and
applications.
 Analyze client’s business requirements and processes through document analysis, interviews,
workshops, and workflow analysis.
 Communicate client’s business requirements by constructing easy-to-understand data, process models
and user stories on JIRA.
 Provide input into developing and modifying systems to meet client needs and develop business
specifications to support these modifications.
 Coordinated with UI/UX teams to create user flow diagrams and worked with legal team for
compliance.
 Participate in Sprint planning meeting to work with Developers and QA team to create technical user
stories.
 Conduct levels of testing including functional, regression, user acceptance, integration and
performance to verify the client’s needs are met.
 Lead Business Analyst for a high-profile project/application which resulted in increased efficiency for
business users, high satisfaction scores from business partner and high adoption rate by end users.
 Engage with the technical teams including the architects, developers and QA in daily standup
meetings.
 Showcase how the business performed the previous year in the beginning of the project, and also
estimate the increase in sales/turn-over after the project closing.
 Validated the test cases developed by QA and signed-off on the demos of user stories.

Aizant Drug Research Solutions, Hyderabad, India Jan’13 – Mar’14

Product Analyst

Responsibilities:
 Project management involving interaction with cross functional teams, specifically, Formulation,
Analytical, Operational, Business Development, QA, QC, Finance, Manufacturing, Purchase and
Regulatory Affairs.
 Responsible for Project planning, feasibility study, requirements analysis.
 Directly manage project development from start to end.
 Collaborated and negotiated with stakeholders in defining project scope and delegated tasks to team
members.
 Manage project plans and aptly schedule project timelines and milestones using appropriate tools
such as Jira.
 Identify and resolve project issues, risks and effectively communicate the same to clients and
stakeholders.
 Negotiate with clients on complex customer needs, balance between resources, delivery timelines and
resource skill- sets.
 Accomplishing given targets of the company for milestones and planning mitigations in case of
Name: RESHMA V
Email: reshmavemulaba@gmail.com

technical or logistical issues.

 Monitor and evaluate delegated work and ensure quality on final deliverable.
 Interface between stakeholders and team members to provide status updates in a timely manner.
 Conduct team meetings to discuss status of projects, analyze progress on tasks, mitigate and timely
address any potential project-hindering concerns, ensure sub-deadlines are met and reallocate work if
needed.

Kohl’s / L&T InfoTech - Bangalore, India Jul'10- Dec'12

Jr. Business Analyst

The goal of the project was to integrate and enhance the existing Web Based E-commerce platform for
purchasing apparel goods using Microsoft Commerce Server to provide Business Analytics, Product Catalog,
Targeting, and Profiling. The enhanced application provided utilities for selecting products, shopping cart,
checkout, payment modes, and membership login for the discounts.

Responsibilities:
 Worked with the business users to define business requirements and analyze the possible technical
solutions
 Conducted Workflow, Process Diagrams, and Gap Analysis to derive requirements for existing systems
enhancements
 Designed dashboard for decision making based on past sales trend and market research analysis
 Analyzed the Business and System Requirements of the application as well as Provide ad-hoc reporting
and analysis
 Worked with front-end and back-end systems
 Performed User Acceptance Testing (UAT) for various web based and database related applications
 Interacted with the development and testing teams to improve overall quality of the software
 Developed Use Case, Functional, and Object Diagrams using Rational Rose
 Analyzed user problems including automated and manual business processes and identified,
researched, investigated, defined and documented business processes
 Assisted the PM in performing Risk Assessment, Management, and Mitigation
 Worked extensively with Mercury Quality Center
 Worked extensively with the QA Team for designing Test Plan and Test Cases for the User Acceptance
Testing
 Verified the Business Scenarios on new builds to allow extended testing by the QA team

Education:
Bachelor of Science - Osmania University, Hyderabad, Telangana, India- 2010