A21116812
1. Explain about the advanteage of company decision to provide their sales team,
nowadays using a mobil devices would ensuring the benefits to increase a costumer
desire. There are some reason why it is important such us below:
a. Increased efficiency
It has been proven that productivity and efficiency among sales teams and customer is
higher. Sales reps are busy individuals,quicker as clients can see the information need to
make a decision, more positively it reflects on a company.
b. More natural client relationships When using a mobile sales app to show clients products
or implement orders, the client can be more hands-on than with a paper-based process. The
client can scan through products on their own with the sales rep by their side (or through
self-service) since apps tend to be more intuitively categorized than paper catalogues.
c.Information that is always current Being able to always provide up-to-date information,
even on short notice, shows professionalism. Correct product or client information certainly
reduces the amount of errors that could possibly occur and helps sales reps to focus more
on the customer’s needs. With traditional paper catalogues it is much more difficult and
laborious to keep information updated.
d.Easy access to data A mobile sales app gathers data about orders, products and clients as
you work with it. This data helps you to gain insight into what products are the most
popular, what times of the year certain orders are most frequent and so on. Having up-to-
date information about your clients help increase order efficiency and unveils the
purchasing habits of your clients
doing change management right the first time, resistance to change can be avoided
if effective change management is applied on the project from the very beginning.
While resistance is the normal human reaction in times of change, good change
management can mitigate much of this resistance. Change management is not just a
tool for managing resistance when it occurs; it is most effective as a tool
for activating and engaging employees in a change.
People who created the current way of doing work that will be changed
Employees who expect more work as a result of the change
Those who advocated a particular alternative, say Option B, when Option A was
ultimately selected
People who have been very successful and rewarded in the current way of doing
work
Formally Manage Resistance to Change
Managing resistance to change should not be solely a reactive tactic for change
management practitioners. There are many proactive steps that can be used to
address and mitigate resistance that should be part of the change management
approach on a project.
Identify the Root Causes of Resistance to Change
Managing resistance is ineffective when it simply focuses on the symptoms. The
symptoms of resistance are observable and often overt, such as complaining, not
attending key meetings, not providing requested information or resources, or simply
not adopting a change to process or behavior. While they are more evident, focusing
on these symptoms will not yield results. Lack of awareness of why the change was
being made
Impact on current job role
Organization’s past performance with change
Lack of visible support and commitment from managers
Fear of job loss