SASARAN PELATIHAN

 Memahami Peran dan Tanggungjawab Manager/Supervisor dalam Organisasi

 Memahami Pentingnya Sasaran Organisasi dan Bagaimana Menjabarkannya di Level
Departemen/ Bagian
 Mengenal 'Falsafah Bisnis' untuk Menjalankan Organisasi
 Memahami Peran Strategis Komunikasi dalam Mengatur Orang lain
 Mengidentifikasi 'Personal Strength & Talent Mapping'
 Memahami Pentingnya Teamwork dalam Mencapai Sasaran Organisasi
 Mengenal Tipe Managerial/Supervisory
 Mempelajari Bagaimana 'Mind-Set' Terbentuk dan Hubungannya dengan Sikap dan
Tindakan
 Belajar Beberapa Metode untuk Mengembangkan Kemampuan Managerial/Supervisory

What the programme will cover

 How to set goals and realise them?

 Managing daily operations
 Communication techniques for supervision
 How to build a strong work culture?
 How to handle difficult situations
 The supervisor’s ongoing personal development plan

As a result of the programme individuals will be better able to:

 Use the team’s strengths and potential to improve productivity, effectiveness and commitment
 Clarify their role and responsibilities as supervisors
 Listen, problem-solve, and give constructive feedback.
 Provide clear, easy-to-understand instructions to their employees
 Handle the challenges of dealing with “difficult people”
 Be more visible and available to their staff
 Maintain healthy relationships with their staff and coworkers

What the programme will cover

 Structuring training to meet training objectives

 Design and use of exercises, games and icebreakers
 Creating materials and hand-outs that support learning
 Communication skills for trainers
 How to keep your audience motivated
 Techniques to handle a difficult audience
 Keeping yourself motivated and inspired
 Action planning and implementation of training

As a result of the programme individuals will be better able to:

 Run training that can be implemented by their participants in the workplace
 Run training that will have an impact on performance
 Deliver training that motivates and stimulates their participants to release more of their potential at
work
 Design training that is relevant to participants and to business needs
 Adapt to the different learning styles of each participant
 Handle the “challenging” participants

 Accelerate learning so trainers feel competent, confident, motivated, and supported.

 Learn to use the facilitator guide and other materials to enhance the learning experience for
your participants.
 Learn to use case studies, interactive games, instruments, and videotaped situations to
make the training come alive for participants.
 Diagnose development levels and choose the appropriate leadership style.
 Create a communications model for all levels of the organization to support cultural change
and move toward a high performance organization.
 Become highly skilled at goal setting, coaching, performance evaluation, active listening, and
feedback, problem solving, and linking goals to action plans.