TAGANITO NATIONAL HIGH SCHOOL

Taganito, Claver, Surigao del Norte

LEARNER’S ACTIVITY SHEET

Name: _________________________________________________ Date: ____________________ SCORE
Grade/Section: _________________________________________ Subject: __FBS NC II______

Activity No. : 4 Activity Title: Answer Inquiries of Guests

Type of Activity: Concept Notes & Skills
Learning Competency: Answer inquiries promptly, clearly and accurately.
Learning Targets : To be able to identify questions that guests may ask when taking table reservation.
To be able to explain importance of answering guest’s inquiries accurately.
References : Food and Beverage Services Manual
Author: DepEd Page Number(s): 13-14

In taking a reservation, make sure to know the possible answers to the questions in which are likely to
be asked. Following are tips and some possible questions in taking reservation:

TIPS IN TAKING RESERVATION

 Take note of specials, and changes in the menu and make sure to inform the guest about it.
 Gather all pertinent information on the reservation from the guest politely and efficiently.
 Accurately record reservation data on of forms based on the establishment standards.
 Always be clam and polite when speaking to guests.
 Avoid double booking
 Repeat the details of the reservation to the customer.

POSSIBLE QUESTIONS OF CUSTOMER WHEN TAKING TABLE RESERVATION

 What kind of cuisine do you have? (French, Italian, Cantonese, Modern Australian, Korean, etc.)
 What style of menu do you offer? ( A la carte or table d’ hote )
 Do you accept credit cards? If yes, what type of credit card do you take?
 Can we bring in other food and drinks bought outside?
 Is there corkage for the food and drinks bought outside? If yes, how much?
 What time do you start serving? For lunch? For dinner?
 Do you cater to person with disability?
 Can we bring in pests? What accommodations can you provide for pests?
 Are all rooms air-conditioned?
 Do you have parking facilities?
 Do you cater to specific functions?
 Do you have a smoking area?
 How do we get there? What is the nearest landmark?

The Most reservation are taken over the telephone? Therefore, the telephone operator should be
friendly and accommodating. Customers may easily be discouraged and may never call again if
they are not treated well.

Questions:

1. Why is it necessary to answer inquiries promptly, clearly and accurately when taking table
reservation?
2. Aside from the listed possible questions in the concept note, identify other frequently questions
when taking table reservation.(Give 3)
Answers: