ETHICS

Ethics:
Ethics are set of moral principles imposed by society on itself to regulate the behavior of
individuals.It means what society thinks is fair,just and reasonable.It may change for time
to time.

Morals :
Morals are the principles on which one's judgments of right and wrong are based.

A moral precept
is an idea or opinion that's driven by a desire to be good.
An ethical code is a set of rules that defines allowable actions or correct behavior.

A virtue
is a ‘habitual and firm disposition to do the goodʼ. A virtue is an excellent state of
character or intellect.

Values
are deeply held beliefs of a person to which he/ she attach immense importance

A belief
is an idea that a person holds as being true.

Beliefs
are basically assumptions that we make about the world and our values stem from those
beliefs.

Instrumental values
can be defined as the specific methods of behavior. Instrumental values are not an end
goal, but rather provide the means by which an end goal is accomplished.

intrinsic value
of something is said to be the value that that thing has “in itself,” or “for its own sake,” or
“as such,” or “in its own right

Sympathy
refers to acknowledging another personʼs emotional hardships and providing comfort and
assurance.

Empathy
refers to understanding what others are feeling. This may be because we ourselves have
felt so or we can put ourselves in their shoes.

Compassion
refers to a step further, where a person not only feels empathy but also a desire to help
alleviate the suffering of the other person. Thus, the emphasis here is on action and
wanting to help.

There is a thin line of difference among all the three. Sympathy focuses on awareness,
empathy focuses on experience and Compassion focuses on action.

Tolerance
Tolerance is respect, acceptance and appreciation of the differences .Difference can be in
ideology , opinions and culture

Desire
is a sense of longing or hoping for a person, object, or outcome

Determination
is a positive emotional feeling that involves persevering towards a difficult goal in spite of
obstacles.

Self discipline
means deliberately aligning our energy with our values and priorities.

Pragmatism
means accepting whatʼs real and making the best of it.

Motivation
is a theoretical construct used to explain behavior, a reason for self engaging in a
particular behaviour to achieve purpose .It represents the reasons for peopleʼs actions,
desires, and needs.

Perseverance
Perseverance corresponds to persistence in doing something despite difficulty or delay in
achieving success
Fortitude
strength of mind that gives one the capacity to endure adversity with courage

Emotional Intelligence
It is the ability to understand and regulate our emotions and that of others to handle
interpersonal relationships effectively

Integrity
consistency of thought ,speech ,action while adhering to highest moral standards ,
righteous conduct across situations and over time

Professional integrity -
quality of deliverable to the client irrespective of work load

Intellectual integrity -
coherence of thoughts , words and actions

Probity - complete and confirmed integrity .

Dedication
is the quality of being dedicated or committed to a task or purpose, thought or action. In
organizational context, dedicated employees work towards achieving the organizational
goals.

Objectivity
means taking decisions based upon established facts and figures
rather than based on personal bias, cultural differences and any other criterion that

Ethical dilemmas, also known as a moral dilemmas, are situations in which there is a
choice to be made between two options, neither of which resolves the situation in an
ethically acceptable fashion.

An attitude
is a learned tendency to evaluate people, issues, objects or events in certain way. Such
evaluations are often positive or negative, but they can also be uncertain / mixed at times

Moral attitudes
are grounded in moral beliefs of “Right” and “wrong” action. Moral attitudes are stronger
than moral principles.

Political attitudes
are important when they frame political behaviour. Political attitudes are the approaches
of people to the areas of public life covered by political psychology such as views on
nationalism, political conservatism, political liberalism, and political radicalism

Impartiality
is a principle of justice holding that decisions should be based on objective criteria, rather
than on the basis of bias, prejudice, or preferring the benefit to one person over another
for improper reasons.

Non partisanship
is not being specifically affiliated with any group , party or a cause

Responsibility
refers to the fact that individuals and groups have morally based obligations and duties to
others and to larger ethical and moral codes, standards and traditions.
Responsibility is defined as a bundle of obligations associated with a role

Anonymity
● Bureaucrat is supposed to work behind the curtain and avoid media limelight and

public gaze.
● Heʼll not get credit for the success and heʼll not be blamed for the failure. Itʼll be

responsibility of the political executive to handle all the applaud and criticism.

Rationality: It is a concept which believes in the use of reason which is detached with
passions, emotions and beliefs.

moral conscience :
the inner sense of what is right or wrong in one's conduct or motives, impelling one
toward right action.

courage of convictions:
To have the confidence to act or behave in accordance with one's beliefs or ideologies,
especially in the face of resistance, criticism, or persecution.

Moral courage
is the commitment to standing up for and acting upon one's ethical beliefs . Morally
courageous individuals act upon their ethical values to help others during difficult
ethical dilemmas, despite the adversity they may face in doing so.

Leadership -
the art of steering the organisation towards its purpose

Illegal Gratification:
It is defined as taking gratification other than legal remuneration in respect of an official
act

Moral turpitude:
Criminal law describes it as conduct contrary to community standards of justice, honesty
or good morals

Bureaucratic inertia:
Bureaucratic inertia is the inevitable tendency of bureaucratic organizations to perpetuate
the established procedures and modes, even if they are counterproductive and/or
diametrically opposed to established organizational goals

Neutral Bureaucracy:
bureaucratic officials function strictly according to the principles and ideals laid down in
the constitution.

 Committed Bureaucracy:
bureaucrats, in addition to following the principles and ideals laid down in the
constitution, also follow the policies and programs of the party in power.

Red tapism:
Red tape is excessive regulation or rigid conformity to formal rules that is considered
redundant and hinders decision-making

Esprit de corps:
The common spirit of comradeship existing among the members of a group

A code of ethics
outlines the ethical principles that govern decisions at a company or organization.

code of conduct
is a collection of rules and regulations that include what is and is not acceptable or
expected behavior.

The code of ethics

governs how decisions are made, while the code of conduct governs how professionals
act

Spirit of service
refers to the commitment towards public service without any expectations of praise or
reward

Equity
Treats all citizens alike, ensures justice to all, with empathy for the weaker section

Efficiency
Promotes operational excellence and value for money, manages human capital and
nurtures capability

Delegation
Delegates responsibility with the appropriate level of autonomy so that others are free to
innovate and take the lead.

result Orientation
High drive for achieving targets and competing against a standard of excellence.

conceptual thinking
Understanding a situation or environment by putting the pieces together and identifying
patterns that may not be obviously related. Connecting the dots while resisting
stereotyping.

Strategic Thinking
Ability to understand dynamic internal and external environment and its impact. Responds
to the opportunities and challenges for the betterment of the society.

Persuasion
is symbolic process in which communicators try to convince other people through
transmission of a message to change their attitudes or behaviour

Corporate governance
refer to the policies and processes meant to run companies ethically in a manner such
that all stakeholders—creditors, distributors, customers, employees, and even
competitors, the society at large and governments—are dealt with in a fair manner.

Corporate social responsibility (CSR)

is how companies manage their business processes to produce an overall positive impact
on society. It covers sustainability, social impact and ethics
● practice of integrating social and environmental goals into business operations

Citizenʼs Charter
is a document which represents a systematic effort to focus on the commitment of the
Organisation towards its Citizens in respects of Standard of Services, Information, Choice
and Consultation, Non-discrimination and Accessibility, Grievance Redress, Courtesy and
Value for Money.  This also includes expectations of the Organisation from the Citizen for
fulfilling the commitment of the Organisation.