An Experiential Approach
Fifth Edition
H. JOHN BERNARDIN
Department of Management, International Business, and
Entrepreneurship
Florida Atlantic University
McGraw-Hill
Irwin
Boston Burr Ridge, IL Dubuque, IA New York San Francisco St. Louis
Bangkok Bogota Caracas Kuala Lumpur Lisbon London Madrid Mexico City
Milan, Montreal New Delhi Santiago Seoul Singapore Sydney Taipei Toronto
Table of Contents
How Do Organizations Deal with Race Differences Chapter 8 Training and Development 245
on Cognitive Ability Tests? 183
Objectives 245
What Is Personality/Motivation/Dispositional
Overview 245
Testing? 184
Defining Training and Development 247
What Is the Validity of Personality Tests? 189
Extent of Training and Development 248
Approaches to the Prediction of Particular
A Systems View of Training 249
Criteria 190
Discrepancies between Research and
How Do You Establish a Testing Program ? 194
Practice 251
Drug Testing 194
Needs Assessment 251
Is Some Testing an Invasion of Privacy? 195
Organizational Analysis 252
Performance Testing/Work Samples 195
Job Analysis 253
What Is an Assessment Center? 197
Person Analysis 253
How Are Assessments Done? 199
Techniques for Collecting Needs Assessment
What Is the Validity and Adverse Impact of
Data 254
Assessment Centers and Other Performance
Deriving Instructional Objectives 254
Tests? 199
Development of the Training Program 255
Performance Appraisals/Competency
Designing a Learning Environment for Training 255
Assessment 200
Preconditions of Learning 255
Interviews 200
Conditions of the Learning Environment 256
What Factors Affect the Employment Interview? 201
Using Learning Principles to Develop Training
What Is the Validity of Employment Interviews ? 202
Materials 258
How Can We Improve the Validity of Interviews? 204
Transfer of Training 259
What Are Major Types of Interviews ? 205
Choosing Methods for the Training Program 260
The "Bottom Line " on Interview Validity 207
Informational Methods 263
Combining Data from Various Selection Methods 207
Experiential Methods 265
What Is Individual Assessment? 209
Evaluation 271
Personnel Selection for Overseas Assignments 209
Types of Criteria 271
Weights for Expatriate Selection 212
The Effectiveness of Organizational Training 275
Selection in Other Countries 213
Assessing the Costs and Benefits of Training 276
The Bottom Line on Staffing 213
Designs for Evaluating Training 277
Summary 214
Benchmarking Training Efforts 279
Discussion Questions 216
Planning for Training Effectiveness in
Organizations 279
Part 3 Developing Human Resource | Special Training Programs 280
Capability^ 217 1 Training for Generational Transitions 280
Employee Orientation Programs and
Chapter 7 Performance Management and Onboarding 281
Appraisal 219 Training for Teams 282
Diversity Awareness Training 283
Objectives 219
Sexual Harassment Training 284
Overview 219
Cross-Cultural Training and Training for
How Do We Define Performance and Why Do We
International Assignments 285
Measure It? 222
Summary 288
What Are the Uses of Performance Data? 222
Discussion Questions 289
Legal Issues Associated with Performance
Appraisals 223
Chapter 9 Career Development 293
Designing an Appraisal System 225
Measurement Content 225 Objectives 293
The Measurement Process 226 Overview 293
Control of Rating Errors 233 Definitions 294
Rater Training 237 Implications of Workplace Changes for Individuals
Defining the Rater 239 and Organizations 296
Defining the "Ratee " 239 What Should Individuals Do? 296 .
Administrative Characteristics 241 What Should Organizations Do ? 296
Methods of Delivering Performance Feedback 242 Importance of Understanding Career Development 297
Summary 243 Designing Career Development Systems 299
Discussion Questions 243 Benefits of Career Development Systems 299
Table of Contents
Components of Career Development Systems 301 What Are the Determinants of Effective Reward
Self-Assessment Tools 301 Systems? 367
Individual Counseling 303 What Are the Main Problems with PFP Programs? 370
Information Services 304 . What Are the Legal Implications of PFP? 371
Organizational Assessment Programs 305 How Do You Select a PFP System? 372
Developmental Programs 308 Who Should Be Included in a PFP System? 372
Career Programs for Special Target Groups 310 How Will Performance Be Measured? 372
Fast-Track Employees 310 What Are the Rewards in an Incentive System? 373
Outplacement Programs 311 A Discrepancy between Research and Practice 373
Entrenched Employees 312 Should You Use Individual, Group, or Company-
Supervisors and Career Counseling 313 Level PFP? 374
Executive Coaching 313 When Should Team-Based PFP Be Used? 374
Programs for Women, Minorities, and Employees Individual PFP Plans: Merit Pay and Incentive
with Disabilities 314 Systems 375
Programs for New Employees (Early-Career What A re Merit Pay Plans ? 3 75
Issues) 315 What Is Incentive Pay? 377
Programs for Late Career and Retirement 316 What Are Sales Incentive Plans? 379
Programs to Improve Work—Family Balance 316 What Are Bonuses ? 380
Repatriates 320 What Are Group Incentive Plans? 381
Summary 322 What Is Profit Sharing ? 381
Discussion Questions 322 What Is Gain Sharing ? 382
What Are Employee Stock Option Plans ? 385
Managerial and Executive Incentive Pay 386
Part 4 Compensating and Managing Are There Documented Negative Consequences to
Human Resources 325 Widening Pay Dispersion? 387
Should You Use Short- or Long-Term Measures of
Chapter 10 Compensation: Base Pay and Fringe Performance? 387
Benefits 327 What about the Corporate Board Room? 388
How Do Companies Keep Entrepreneurs and Promote
Objectives 327 / Intrapreneurs? 389
Overview 327 What Are the Managerial Implications for PFP
Five Objectives for Effective Compensation 330 Programs? 389
Cash Compensation: Base Pay 331 Summary 390
The Traditional Approach to Compensation 331 Discussion Questions 392
What Is Internal Equity ? 331
Job Evaluation Methods 333 Chapter 12 Managing the Employment
What Is External Equity? 336 Relationship 393
Current Trends in Salary Administration 339 Objectives 393
Government Influence on Compensation Issues 341 Overview 393
The Equal Pay Act (EPA) 342 Introduction 394
2 Pay Equity or Comparable Worth Policy 344 Organizational Justice 394
Other Compliance Issues 346 Ethics Programs 396
Fringe Compensation: Employee Benefits 346 Organizational Entry 397
Categories of Employee Benefits 348 Employment Status 397
Communicating the Benefits Program 355 Flexible Work Arrangements 398
International Compensation 355 Realistic Job Previews 400
I Base Salary 357 Socialization and Orientation 400
Foreign Service Premiums 357 The Ongoing Relationship 402
Allowances 358 External Forces: Law 402-
I Expatriate Benefits 359
Summary 359
Internal Forces: Employee Surveys 407
Internal Forces: Employee Handbooks 410
Discussion Questions 361 Violations of Policy/Discipline 413
Grievances 415
° Chapter 11 Rewarding Performance 363
Organizational Exit 418
@
§> Objectives 363 Termination 418
£ Overview 363 ^ Resignation/Voluntary Turnover 419
6 Does PFP Work? 366 . Downsizing and Layoffs 422
Table of Contents
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Table of Contents
11-D Should Teacher Pay Be Tied to Student 7.2 The Heartland Greeting Cards Consulting
Test Scores? 533 Problem*
12-A Employment-at-Will 533 7.3 Price Waterhouse v. Hopkins*
12-B Developing Organizational Policy and a 7.4 Performance Appraisal at Darby Gas & Light 661
Code of Ethics 534 7.5 The Development of a Performance Appraisal
13-A Unionizing FedEx 535 System for Instructors*
13-B Do You Support the Employee Free Choice Act 8.1 Conducting a Needs Assessment 669
(EFCA)? 536 8.2 Rainyday Insurance Adjusters Company 673
14-A Can Health and Safety Behavior Be 8.3 Backwoods Mail Order Company*
Predicted?* 538 8.4 The Development and Evaluation of a Training
14-B The Measurement of Stress at Work* 538 Program for Graduate Student Instructors 677
8.5 Self-Directed Learning Assessment" 681
Appendix B Chapter Exercises 539 9.1 Attitudes about Older People* 685
1.1 An Interview with an HRM Specialist* 9.2 Career Development Self-Assessment
1.2 An Assessment of Customer Satisfaction and the Exercise 685
Relationship to HRM Activities 539 9.3 Career Development at TechnoChip
1.3 Human Resource Issues at Valley National Computers* 685
Bank 553 10.1 Problems in the Pay System 693
2.1 International HR Strategies: The Derivation of 10.2 Should the State Adopt a Pay Equity Policy? 699
Policy 563 10.3 Developing an Employee Benefits Program*
2.2 Going Global with Marriott Corporation 567 11.1 The Design of a PFP System for Mega
2.3 International Assignment Problems at XYZ Manufacturing 705
Corporation 573 11.2 Pay for Performance at Dee's Personalized
3.1 Zimpfer v. Palm Beach County 579 Baskets 711
3.2 Goebel et al. v. Frank Clothiers 587 12.1 An Approach to Downsizing 715
3.3 A Case of Illegal Sexual Harassment? 591 12.2 Compududes Considers Arbitration Options for
3.4 Reverse Discrimination or Legal Affirmative Employee Disputes 725
Action? 595 12.3 Handling an Employee's Termination 729
3.5 Joseph Garcia v. Hooters, Cameron v. LaVeille 13.1 Organizing a Union 733
Maison 603 13.2 Unions, Labor Law, and Managerial
3.6 Hiring a Bank Teller 607 Prerogatives** 737
4.1 Writing a Position Description 611 13.3 The Baseball Strike: An Example of Collective
4.2 The Use of the Critical Incident Technique to Bargaining*
Analyze the Job of University Professor* 14.1 The Development of a CompanyAnti-Smoking
4.3 Job Analysis at CompTech 625 Policy 738
5.1 A Turnover Problem at the Fort Lauderdale 14.2 The Development of an Anti-drug Policy 739
Herald 631 14.3 The Development of a Health and Safety
5.2 Permalco's Recruiting Challenge* Policy 740
5.3 Recruiting at Julia Richter's "Dressed 14.4 The Development of a Threat Management Team
for Success" 635 for a Workplace Violence Incident*
S 5.4 HR Planning at COMPTECH 637
•8
60 6.1 Should Tenneco Use the Wonderlic Test? 645 Appendix C Assessment Guidelines for Self, Peer,
6.2 Hiring a Plant Manager at Dynamo Industries 649 and Designated Assessors 743
6.3 What Questions Can You (and Should You) Ask in
an Interview?** 653 Endnotes 749
7.1 Performance-Appraisal Feedback: A Role-Play Indexes 791
Exercise 657
1
o
s
J3
The test or questionnaire component of these exercises is available online at the
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