Q 1It cannot be overemphasized the importance of the top management embracing the CRM strategy at the outset and

positively dealing with employee resistance to

change. I have seen countless projects CRM fail as well as other business projects because of a hidden agenda or lack of comment by a business unit."
Now that you are able to see the role of CRM and understand the "Strategic Vision" and "Elements of a CRM System", comment on the above statement.
Include your ideas about CRM and its effectiveness and implementation in a business situation.

A - CRM HAVE BEEN SUCCESFULL FOR MANY ORGANIZATIONS BUT MOSTLY THEY KNOW THEIR CUSTOMERS AND HAVE A GOOD
RELATIONSHIP WITH THEM AND THE COMPANIES WHO ARE FAILING AT CRM IS DUE TO THIS REASON ..BECAUSE THEY ARE NOT ABLE
TO RETAIN AND KEEP THE CUSTOMER HAPPY ,IT DOESNT NECESSARILY THAT BECAUSE YOU WANT CHANGE AND YOURE
IMPLEMENTING IT, YOUR CUSTOMERS WOULD ALSO FEEL THE SAME WAY AND REACT THE SAME WAY THAT YOU WANTED

CRM SHOULD BE MORE INVOLVING OF THE CUSTOMER AND THIER REACTIONS REGARDING THE CHANGES RATHER THAN THE
COMPANIES

ITS EFFECTIVENESS WOULD BE SEEN EASILY AS

 INCREASE IN SALES
 INCREASE IN MARKET SHARE
 MORE CUSTOMERS
 INCREASE IN RETAINING OLD CUSTOMERS

ITS IMPLEMENTATION COULD BE DONE THROUGH THE FOLLOWING WAYS

 A GOOD AND ESTABLISHED COMMUNICATION WOULD RESULT IN A BETTER PERFORMANCE OF CRM AND OVERALL GOOD
RESULTS
 MAKING SURE YOU FULFILL THE CUSTOMERS EXPECTATIONS
 HOW THEY MIGHT REACT TO CHANGE IN THE COMPANY ITS IMPORTANT TO ASSUME THIS STEP
 MAKE SURE NOT TO HARM BELEIFS OF A CUSTOMERS

NOTE PLEASE DO RATE THE ANSWER

Q Scenario #9: Two employees sued an employer, who had placed a surveillance video camera in an office that employees shared, for invasion of
privacy, intentional infliction of emotional distress, and negligent infliction of emotional distress. The employer, a facility for abused children, defended
on the grounds that (1) the plaintiffs were not recorded or viewed by the surveillance equipment defendants placed in their office; and (2) all employees
of the facility had a diminished expectation of privacy that was overcome by defendants’ need to protect the children residing at their facility. Does the
fact that the employees were never actually recorded let the employer off the liability hook? Did the nature of the employer’s business diminish the
employees’ expectation of privacy to the point where their privacy interest could not support an invasion of privacy lawsuit? [See Hernandez v. Hillsides,
Inc., 48 Cal.Rptr.3d 780 (Cal. App. 2006)

A- FROM READING THE FOLLOWING CASE WE GET TO KNOW THAT HITCHCOCK INSTALLED THE MOTION CAMERA IN THE OFFICE DUE
TO A INDECENT MOVIE THREAT(SOMEONE WAS WATCHING IT) SO HE INSTALLED A MOTION DETECTOR FOR THAT , NOT FOR THE
CUASE OF VIEWING PLAINTIFFS PLUS THE CAMERA DIDNT EVEN RECORD ANYONE DOING ANTHING INDECENT SO I BELEIVE IT WAS A
SIMPLE CASE OF MISUNDERSTANDING , SINCE HITCHCOCK COULDNT TRUST ANYONE FROM THE OFFICE I BELIEVE HE WAS NOT
WRONG

THE SECOND STATEMENT IS SOMEWHAT TRUE SINCE THE PLAINTIFFS COULD NOT PRODUCE ENOUGH EVIDENCE THAT HITCHCOCK
WAS ACTULLY RECORDING THEM AND PLACED THE CAMERA BECAUSE OF THEM , THEY WERE NOT ABLE TO HOLD THE CASE ,
HITCHCOCK HAD A DIFFERENT MOTIVE AND SO DID THE PLAINTIFFS BUT YES PRIVACY CONCERN WAS NOT SUPPORTED IN AN
INVASION OF PRIVACY LAWSUIT

NOTE PLEASE DO RATE THE ANSWER

 Q-In your own words in 8 to 12 sentences can you provide sensory details about the features presented in this photo.(TIGER AND
FLOWERS)
A-THE MAJECTIC BEAST AT PEACE
 THE SIGHT OF INNUMERABLE COLORS
 SOFT TUFT OF FUR
 SWEET AROMA OF FLOWERS
 WARMTH OF THE COLORS
 FLUFFY TIGER
 FRAGRNAT FLOWERS
 VIBRANT COLORS EMITTING THROUGH THE IMAGE
  1. Discuss the problems that can arise if you are the owner of a business and family members work for you or if you work for a family member.
 Discuss how family events, tragedies, or celebrations affect a family-owned business.
 Identify a family-owned business and discuss why it is or is not successful.

answerPROBLEMS THAT MAY ARISE

 CONFLICTS REGARDING FAMILY

 FAMILY PROBLEMS
 PROBLEM OF LEVEL OF WORKING(YOU WORK FOR ME /WITH ME DILEMA)
 PROBLEM OF SLACKING
 NOT DOING THE WORK PROPERLY
 POOR PERFROMANCE

FAMILY EVENTS , TRAGEDIES AND CELEBRATIONS CAN AFFECT FAMILY OWNED BUSINESS THE FOLLOWING WAY

 CLOSING DOWN OF BUSINESS FOR A FEW DAYS

 HIRING RELATIVES DUE TO SOME MISHAP IN THE FAMILY
 IN ANY OF THE FOLLOWING SCENERIO ESPECIALLY FAMILY EVENT IT BECOMES DIFFICULT TO WORK PROPERLY AND WITH
A GOOD ATTENTION

WE DO HAVE A FAMILY OWNED BUSINESS IN MY FAMILY SO THE REACTION COULD BE MIXED (IT IS PARTICULAR TO MY COUUNTRY SO
RESULTS MAY VARY)

MOST OF THE BUSINESS HAVE BEEN SUCCESFULL AS

 THE WHOLE FAMILY HELPS THEM

 THEY ARE SELF SUFFICIENT
 INDEPENDENT
 LESS COMPETITION FROM BIG COMPANIES
 LOYAL CUSTOMERS

NOTE PLEASE DO RATE THE ANSWER

Q Collaborative approaches to cost management allow the buyer and seller to use their resources to achieve cost goals. Two methods were
discussed: Target pricing and cost-sharing. Research both topics and provide examples of products/companies who have successfully used these
methods. Include factors that made each method appropriate for the example you provide.

A TARGET PRICING IS USED BY

 TOYOTA
 HP
 CENTRAL BANK OF MORROCO
 NISSAN
 MOST OF THE TIME BY JAPANESE COMPANIES

COST SHARING IS MOSTLY DONE BY MEDICAL OR INSURANCE COMPANIES TO THE CUSTOMERS

(ANY EXAMPLE IS FINE )

FACTORS THAT MADE EACH METHOD APPROPIRATE(TARGET PRICING)

 HAVING THE CORRECT FORECASTING TEAM

 COMPETITIOR ANALASIS
 REQUIREMENT OF THE CUSTOMER
 FEATURES WHICH WOULD APPEAL TO THE CUSTOMER
 WHAT WOULD ATTRACT THE CUSTOMER TO THE PRODUCT ITSELF
COST SHARING

 FINDING THE RIGHT PARTNER

 PLACING THE TRUST IN THEM
 MAKING SURE THEY ARE SOMEONE WHO WONT RUN AWAY

NOTE PLEASE DO RATE THE ANSWER

Q Should churches and other religious institutions take positions on political issues and candidates?

A- No I believe THAT CHURCHES AND OTHER RELIGIOUS INSTITUTIONS SHOULD NOT TAKE POSITIONS ON POLITICAL ISSUES AND
CANDIDATES HERES WHY

 POLITICS AND RELIGION SHOULD NEVER MIX(EXAMPLE GAME OF THRONES)

 THEY AFFECT A LOT OF PEOPLE, SO IT WOULD BE UNFAIR TO OTHERS
 PEOPLE WOULD BLINDLY FOLLOW OTHERS MORE Like SHEEP
 SINCE MOST OF THE PEOPLE ARE RELIGIOUS THEY WOULD NOT USE THEIR BRAIN BUT DO WHAT THEY HAVE BEEN TOLD
 PEOPLE WOULD BE ASKED TO DO WORKS IN THE NAME OF GOD OR ANY OTHER "HOAX" WHICH MIGHT LEAD TO CHANGE IN
THE DECISION OF THE PERSON AND What THEY WANT TO DO

NOTE PLEASE DO RATE THE ANSWER

Q Discuss why an entrepreneur would write a business plan and elaborate if business plans are necessary for all businesses.

AN ENTREPRENEUR WOULD WRITE A BUSINESS PLAN BECAUSE

 They ARE TACTICAL IN NATURE

 They PLAN EVERYTHING IN ADVANCE
 Entrepreneur LIKE TO MAKE SURE THAT WHAT THEY ARE DOING IS GOING IN THE RIGHT DIRECTION AND WOULD BE
PROFITABLE
 IT SHOWS THAT THE PERSON IS SERIOUS ABOUT THE BUSINESS
 Helps in UNDERSTANDING THE ENVIRONMENT AND THE CUSTOMER

BUSINESS PLANS ARE SOMETHING WHICH SHOULD BE CONSIDERED AND MADE BY ALL THE BUSINESS AS IT ACTS AS A GUIDING
AGENT FOR THE BUSINESS, it's NOT A NECESSARY, YOU CAN JUST WING IT BUT IT IS RECOMMENDED

Ultimately WHY WOULD YOU WANT TO PURPOSELY FALL IN A DITCH WHEN YOU CAN AVOID IT

NOTE PLEASE DO RATE THE ANSWER

Discuss how a solid marketing effort helps small businesses to become quickly profitable.
Explain market segmentation and provide an example.
Discuss the ramifications of ill-defining the legal organization of a start-up business.

Q1-

 HELPS YOU IN AVOIDING RISKS

 Utilizing OPPORTUNITIES
 KNOWING WHAT COULD HAPPEN
 PLAN FOR THE FUTURE
 ACT AT A GUIDE

MARKET SEGMENTATION REFERS TO THE DIVIDING UP OF THE TOTAL TARGET MARKET INTO SMALL PORTIONS OR SEGMENTS WITH
COMMON CHARACTERISTICS

EXAMPLE FAST FOOD PROVIDERS Often DIVIDE THE TOTAL MARKET IN TERMS OF CHILDREN TEENS AND ADULTS, IT CAN BE FURTHER
DIVIDED INTO GENDER AND DIET PREFERENCE

Q3- HERE ARE SOME OF THE RAMIFICATIONS OF ILL DEFINING THE LEGAL ORGANIZATION OF A STARTUP
  FACE TROUBLE FROMM AUTHORITIES
 PATENT PROBLEMS
 FUNDS AND PROCUREMENT OF FUNDS
 LIABILITIES

NOTE PLEASE DO RATE RHE Answer

Q According to the text, computer memory had become something of a commodity when Intel moved to exit this sector of the industry. The formal
decision to discontinue the manufacture of these products would be considered what type of planning?

operational

regulatory

tactical

rational

strategic

ANSWER- SINCE THE INITIAL CONTEXT IS MISSING IM ASSUMING THE ANSWER IS STRATEGIC PLANNING BECAUSE THE COMPANY HAS
TAKEN A HUGE STEP AND DISCONTINUED THE MANUFACTURING OF A PRODUCT SO THIS IS THE CLOSEST I CAN RELATE TO

NOTE PLEASE DO RATE THE ANSWER

QUESTION As an entrepreneur, what is the most important motivator and why?

ANSWER- FOR ME I THINK IF I WAS AN ENTREPRENEUR THE MOST IMPORTANT MOTIVATOR WOULD BE

Failure/ Risk: FAILURE LEADS A PERSON TO EITHER DO SOMETHING OR NOT DO SOMETHING IT GIVES YOU KICK WHEN YOU PLAN TO
DO SOMETHING AND IT EITHER MAKES OR BREAKS A DECISION

GREATER THE RISK MORE RETURN, LESS RISK LESS RETURNS IT WOULD MEAN THAT THEY WOULD WANT TO TAKE THAT CHANCE OF
TAKING SUCH A RISK WITH A HIGH CHANCE OF FAILURE

NOTE PLEASE DO RATE THE ANSWER

Q. Do professionals such as accountants and lawyers have duties and obligations that other people do not? From where would such duties come?

ANSWER- YES I BELIEVE THAT PROFESSIONALS SUCH AS ACCOUNTANTS AND LAWYERS HAVE DUTIES AND OBLIGATIONS THAT OTHER
PROFESSIONS AND PEOPLE DO NOT HAVE SUCH AS

 CLIENT SECRECY
 HOUSE CALLS BY THE CLIENT
 HIDING SOMETHING
 Such PROFESSIONALS KNOW WHAT THEY'RE CLIENT HAVE DONE

THESE MOSTLY COME FROM THE CLIENTS THEMSELVES AND THEY ARE THE ONES WHO ASK THEM TO MAINTAIN THE SECRECY
FOR THEIR PERSONAL GAINS

IT WOULD OFTEN MEAN THAT THE CLIENT HERE IS SUBJECT TO DOING SOMETHING NOT SO LEGAL

NOTE PLEASE DO RATE THE ANSWER

Q 1. Explain Artificial intelligence. How has it/will it impact/ed the world? Research a company using AI now.
2. Explain virtual reality? Have you ever used it? How has it impacted the world? Research a business using VR now.

ANS- 1. ARTIFICIAL INTELLIGENCE AS THE NAME SUGGESTS THAT INTELLIGENCE WHICH IS NOT ACQUIRED OR BORN WITH WITH NON
LIVING THINGS IN THIS CASE MACHINES AND ROBOTS WHEN COMPARED TO HUMANS OR ANIMALS
IT HAS IMPACTED THE WORLD IN A GREAT WAY AS MOST OF THE PEOPLE ARE USING IT AS WE SPEAK ONE EXAMPLE COULD BE Alexa
OR SIRI APPLES PERSONAL ASSISTANT, which HELP OUT THE PEOPLE WHO USE Apple

APPLE HAS BEEN USING SIRI FOR A LONG TIME AND NOW THEY ARE ONE OF THE LEADING COMPANIES WHO USE AI IN THEIR PHONES
AND TECHNOLOGY, THEY WERE THE FIRST ONES TO ACTUALLY USE AI BASED SMARTPHONES, which IS ALSO THE MAIN REASON FOR
THEIR SUCCESS

2. VR IS A COMPUTER GENERATED EXPERIENCE THAT A CUSTOMER CAN HAVE IN AN PARTICULAR ENVIRONMENT OF THEIR CHOICE
AND CREATES THE FEELING OF ACTUALLY EXPERIENCING IT, IT UTILIZES VISUAL AND AUDIO TOOLS TO ENHANCE THE EXPERIENCE

YES I HAVE USED IT AND THE EXPERIENCE WAS GREAT I WAS HIGHLY IMPRESSED WITH THE TECHNOLOGY WHEN IT WAS FIRST
RELEASED

SONY PLAYSTATION IS A GOOD EXAMPLE OF COMPANIES WITH ARE IN VR BUSINESS AS THEY HAVE LAUNCHED VR HEADSET AND
BUNDLE ALONG WITH THEIR PlayStation 4 Combo, THEY HAVE BEEN THE SECOND BEST COMPANY AFTER SAMSUNG AND HTC AND
SONY FOR THE SECOND PLACE

Q- The graph on the left shows that of all the businesses in the United States only 20% are corporations.
The graph on the right shows that corporations generate 81% of the business revenue in the United States.
In ONE WORD, can you tell why 20% of the businesses are able to generate 81% of the business revenue? After your one word answer, please elaborate on what is it
about the corporate form of business organization that causes this to happen?
Answer in the Text Box and submit.

AN- It's NOT AS MUCH AS A WORD ANSWER BUT HERE IT IS - GLOBAL ORGANIZATIONS

HERES WHY

 GLOBAL ORGANIZATIONS ARE ABLE TO CONDUCT MORE BUSINESS AND SUCH A BUSINESS TAKES PLACE IN MORE THAN 1
COUNTRY
 So THE MARKET AND AND THE PEOPLE ARE INCREASED IN MILLIONS PER COUNTRY
 THATS WHY HOME BASED BUSINESS ARE SLOW TO GROW IN TODAYS MARKET
 DUE TO INTERNATIONAL DEALINGS, COMPANIES GET THE BENEFIT OF CURRENCY CONVERSION AND LARGE SUMS OF
MONEY ARE DELT WITH every time
 ALL THAT MONEY IS USED TO EXPAND THE BUSINESS AND OPEN A NEW BRANCH AND THE PROCESS CONTINUES
 CORPORATIONS HAVE A LOT MONEY INVESTED IN THEM BY BIG PLAYERS AND BILLIONAIRES AND THEY WANT TO SEE THE
MONEY GROW ,SO THE CONNECTIONS Help

NOTE PLEASE DO RATE THE ANSWER

Damages to be paid in case of a breach that are specified in a contract are known as:

a) nominal damages.

b) consequential damages.

c) liquidated damages.

d) breach payments.

Roger entered into a valid contract with Lisa to have his whole house painted for $4,000. After Lisa painted half of Roger’s house, Roger informed Lisa
that he could not pay her for her services. Lisa told Roger that they had a valid contract and that she was going to hold up her half of the deal and paint
the whole house. Lisa painted the entire house and submitted a bill for $4,000 to Roger. Lisa is entitled to:

a) $4000, the value of the contract, less any expenses that Lisa could have avoided incurring after Roger told her he would not honor their
agreement.

b) $4,000 (the amount Roger promised to pay in the contract).

c) the reasonable value of painting the entire house on a quasi-contract basis.

d) nothing because she didn’t accept Roger’s rescission.

 ANSWER 1. THE ANSWER IS LIQUIDATED BREACH

AS THE DAMAGES HAVE BEEN PAID FOR A Specific BREACH

2. THE ANSWER IS A )$4000, the value of the contract, less any expenses that Lisa could have avoided incurring after Roger told her he
would not honor their agreement.

AS BOTH HER AND ROGER GOT INTO A VALID CONTRACT AND A BREACH TOOK PLACE ON BEHALF OF ROGERS PART NOT THE
OTHER PARTY SO LISA COULD TAKE THIS TO COURT IF ROGER DOESNT PAY

NOTE PLEASE DO RATE THE ANSWER

Q Discussion 2: “Using Organizational Development to Develop a Sustainable Nonprofit Organization.” Please respond to the following: Discuss the key differences
associated with developing a sustainable nonprofit versus a forprofit organization. Discuss the some of the unique structural issues that nonprofits must address when
defining the role of volunteers.

A- KEY DIFFERENCE BETWEEN FOR PROFIT AND NON PROFIT ORGANIZATION IS

 THE PURPOSE - FOR PROFIT WORKS FOR THE SURVIVAL OF THE ORGANIZATION AND ITS LONGEVITY OF THE COMPANY, ON
THE OTHER HAND, NON PROFIT ORGANIZATION WORKS FOR A SPECIFIC GOAL OR PURPOSE TO FULFILL
 Money, NON PROFIT ARE USUALLY POOR, FOR PROFIT ORGANIZATION RECIEVE MORE MONEY
 RETURNS NON-PROFIT ORGANISATION GIVES SATISFACTION AND JOB WELL DONE, FOR PROFIT ORGANIZATION GIVES
MONETARY BENEFITS
 Staff- NPO WILL USUALLY HAVE PEOPLE VOLUNTEERING, FPO WILL HAVE PEOPLE WHO GET PAID

SOME ISSUES THAT NPO HAVE

 ITS completely VOLUNTEER BASED SO NOT A LOT OF PEOPLE DO IT UNLESS MEDIA IS INVOLVED
 STAFF IS NOT MOTIVATED AS THEY ARE WORKING FOR FREE
 SINCE THEY ARE NOT PAID, THEY OFTEN LEAVE VERY QUICKLY
 PEOPLE OFTEN DONT EVEN DONATE MONEY FOR THE ORGANIZATION

NOTE PLEASE DO RATE THE ANSWER

Q- According to the textbook mentioned below:

charismatic leaders influence process is social identification and motivation.
True or False
Title: Leadership: Theory, Application, & Skill Development, 6th Edition, 2016
Authors: Robert N. Lussier and Christopher F. Achua

ANS- THE STATEMENT "charismatic leaders influence process is social identification and motivation." IS COMPLETELY

True, HERES WHY

It's A LEADERS JOB TO KEEP A PERSON MOTIVATED SO THAT THEY CAN ACHIEVE THEIR BEST AND ARE ABLE TO PERFORM MORE
THAN THEY THOUGHT THEY COULD, WITH THE MOTIVATION YOU WOULD BE ABLE TO GET YOUR CONFIDENCE AND WILL
PERFORM BETTER

SOME LEADERS ALSO HELP YOU GET RECOGNIZED IF YOU'RE SHY OR AN INTROVERT SO THAT YOU DONT FEEL UNWELCOMED
OR ALONE

NOTE PLEASE DO RATE THE ANSWER

ANSWER-PRODUCT-

 RESPONDING TO SOCIAL MEDIA POSTS AND DECIDING TO OFFER STUFFED CRUST

 LETTING FANS COTE THROUGH DIFFERENT SOCIAL MEDIA PLATFORMS ON NEW TOPPINGS TO OFFER
PRICE-

 TWEETING OUT A DISCOUNT TO PURCHASE APPETIZERS TO ALL THE FOLLOWERS OF THE PIZZERIA
 OFFERING FANS WHO LIKE THE RESTAURANT ON FACEBOOK A $2 discount OFF FAMILY MEAL DEAL

Place -

 LETTING FANS VOTE FOR THE POSSIBLE LOCATIONS OF THE SECOND RED WOLVES PIZZERIA LOCATION
 TWEETING OUT THE ADDRESS OF THE PIZZERIA THE NIGHT BEFORE THE GRAND OPENING

PROMOTION

 TWEETING A YOUTUBE LINK TO WATCH A COMMERCIAL ABOUT THE RESTAURANT

 ENCOURAGING FANS TO ENTER A CONTEST ON FACEBOOK WITH TWO LUCKY WINNERS GETTING A MONTHS WORTH OF
FREE PIZZA

 Illustrate the importance of self-disclosure and emotional intelligence in various relationships. What role does self-disclosure play in the relationships of
your couple or co-workers? How can their relationships be improved by them becoming more emotionally intelligent? What connections can be made
between emotional intelligence and self-disclosure?

SELF DISCLOSURE HELPS IN

 ESTABLISHING NEW RELATIONSHIPS

 MEETING NEW PEOPLE
 TRUSTING THE PEOPLE AROUND YOU
 CONFIDING IN A PERSON WHO is CLOSE TO YOU

SELF DISCLOSURE IS DESCRIBED AS A PROCESS OF Opening UP TO ANOTHER PERSON AND SHARING YOUR THOUGHTS AND
FEELINGS TO THEM, WHAT YOU THINK AND WHATS YOUR OPINION ON IT, YOUR LIKES, DISLIKES, VULNERABILITY, ETC

BY BECOMING MORE EMOTIONALLY INTELLIGENT YOU ARE ABLE TO BECOME MORE KNOWLEDGEABLE ABOUT YOUR SURROUNDING
SINCE YOU ARE ABLE TO SHARE YOUR FEELINGS YOU CAN SAY WHAT IS ON YOUR MIND RATHER THAN HIDE IT ALL AND NOT LET OUT
YOUR TRUE FEELINGS , WITH A PERSON BEING MORE EMOTIONALLY INTELLIGENT THEY ARE EASY TO TALK TO AND PEOPLE ARE
OFTEN VERY COMFORTABLE WITH THEM

 INCREASE IN TRUST
 BETTER UNDERSTANDING
 IMPROVED COMMUNICATION

SELF DISCLOSURE AND EMOTIONAL INTELLIGENCE GO HAND IN HAND AS IF A PERSON IS DOING SELF DISCLOSURE HE NEEDS TO
HAVE THE PROPER EMOTIONAL INTELLIGENCE ABOUT HOW TO MANAGE HIS EMOTIONS AND WHAT THEY ARE AND ADJUST THEM SO
THAT THEY ARE NOT TARGETED OR VULNERABLE TO OTHERS AND USE THE EMOTIONS FOR THIER BENEFIT

NOTE PLEASE DO RATE THE ANSWER

what management problems did Anne Mulcahy face as CEO of Xerox?

ANNE MULCAHY After BECOMING THE CEO OF XEROX FACEeD A LOT OF PROBLEMS AS

 THE COMPANY WAS IN A DEBT OF $18 BILLION AT THE TIME

 THE WHOLE PROCESS HAD TO BE CHANGED
 Her seniors HAD SUGGESTED TO HER TO JUST DECLARE BANKRUPTCY
 The SHARE PRICES WERE DOWN FOR THE COMPANY AS PEOPLE STARTED PULLING THEIR Funds
 PROFIT MARGINS WERE TOO LOW AND COMPANYS EXPENSES WERE TOO HIGH TO OPERATE
 ONE OF THE MAJOR PROBLEMS SHE FACED WAS CHANGING THE CULTURE AT XEROX AND MAKING SURE IT WAS
EFFECTIVE ENOUGH NOTE PLEASE DO RATE THE ANSWER
  A car is a system with several subsystems. Describe the interfaces between them. Is it an open or closed system (which means is it affected by its
environment?)
 AN INTERFACE SYSTEM COULD BE THE CAR ELECTRONICS AND THE KEY
 AS THE KEY IS PUT INTO IGNITION AND AFTER IT HAS TURNED THE CAR IS GIVEN COMMAND TO LIGHT UP ALL THE CHECK
LIGHTS THE DASHBOARD AND THE WHOLE CONTROL SYSTEM
 THE CAR INTERFACES WITH THE KEY AND THE CONTROLS INTERFACE WITH THE CAR SYSTEM
 THE SYSTEM VARIES FROM CAR TO CAR OLDER GENERATION CARS WERE MOSTLY CLOSED SYSTEM BASED BUT NOW THE
CARS WHICH ARE IN THE MARKET ARE MORE OPEN AS THE COMPANY CAN DIRECTLY TAKE FEEDBACK AS YOU DRIVE A CAR
AND CAN CHANGE THE SETTINGS AND EVEN REMOTELY TURN OFF SOME FEATURES
 WITH THE HELP OF COMPUTER CHIPS BEING INSTALLED IN THE CAR WE CAN TAKE DATA INSTANTANEOUSLY AND CORRECT
OUT THE PROBLEM
 NOTE PLEASE DO RATE THE ANSWER

Poor written and oral communication of the organization’s objectives is often given as the reason for low organizational performance. Do you think this
is usually a valid explanation? Why do you think this happens? What are the challenges that you think organizations face that contribute to this
problem?

THIS MIGHT NOT BE TRUE IN SOME CASES BUT YES IT PLAYS A MAJOR PART FOR LOW ORGANIZATIONAL PERFORMANCE AS THE PERSON
IS NOT ABLE TO COMMUNICATE WHAT HE WANTS AND HOW HE WANTS IT TO BE DONE SO THIS CREATES A GAP OF COMMUNICATION
BETWEEN THE PARTIES

NO I DONT THINK THIS IS USUALLY A VALID EXPRESSION AS THE PERSON COULD SIMPLY BE LAZY OR NOT MOTIVATED WHICH CAUSED
HIM/HER FOR LOW PERFORMANCE, BUT AS I SAID COMMUNICATION IS ONLY ONE OF THE FACTORS AFFECTING IT

THIS USUALLY HAPPENS WHEN A PERSON IS NOT ABLE TO COMMUNICATE WHAT THEY FEEL AND WHAT SHOULD BE DONE, NO ONE ASKS
THEM FOR THEIR OPINION SO IN ACTION THEY EITHER DONT DO Anything OR DO SOMETHING WHICH IS WRONG Hence BACK TO SQUARE
ONE

A LOT OF CHALLENGES ARE FACED BY THE ORGANIZATION TO CONTRIBUTE TO SUCH A PROBLEM , THEY COULD BE EITHER

 PERSONAL PROBLEM
 PROBLEM WITH THE ENVIRONMENT OF THE ORGANIZATION
 NOT ENOUGH KNOWLEDGE ON THE SUBJECT

Q-Explains what intentionally growing trust means. Give an example explain why that is important in your workplace.
How could you create and sustain trust in your current workplace?
Give two examples of how a lack of trust would affect your current workplace.

A-1. INTENTIONALLY GROWING TRUST MEANS THAT YOU'RE DELIBERATELY OR KNOWINGLY PUTTING YOUR TRUST IN A PERSON

IT WOULD ALSO MEAN THAT THE PEOPLE WOULD FOLLOW COMPLETELY AND WITHOUT DOUBT THE PEOPLE THEY HAVE PUT THEIR
FAITH AND TRUST IN

2. YOU CAN SHOW AND CREATE TRUST IN AN ORGANIZATION BY

 SHOWING THAT YOU CARE

 HAVE GENUINE CONCERN FOR PEOPLE OTHER THAN YOURSELF
 DEPENDS ON HOW YOU HANDLE CONFLICTS IN THE ORGANIZATION
 FOCUS MORE ON GETTING THINGS DONE

3. HOW LACK OF TRUST AFFECT YOUR CURRENT WORKPLACE

 WHEN YOUR COLLEGUETELLS YOU THAT THEY WOULD BE ABLE TO PRESENT THE NEW DESIGNS BUT YOU BEING NOT ABLE
TO TRUST HIM/HER DONT LET HIM PRESENT BUT NOW YOU HAVE GIVEN THE PRESENTATION AND COSTED THE COMPANY A
HUGE ASSIGNMENT, IT LEADS YOU TO THINK SHOULD I HAVE TRUSTED HIM/HER
 ONE EXAMPLE COULD ALSO BE WHEN YOU'RE TRYING TO FINISH YOUR WORK TO GO HOME AND ONE OF THE CO-
WORKERS ASKS IF HE COULD HELP AND YOU SAY NO BECAUSE YOU DONT TRUST HIM SINCE YOU WERE DOING THE SAME
WORK HE ENDS UP GETTING A REWARD FOR EARLY SUBMISSION AND YOU GET NOTHING

NOTE PLEASE DO RATE THE ANSWER

According to the World Bank, the second half outlook is that more than 60% of countries will experience GDP growth up from 56% in 2017.

True

False

THE ANSWER IS FALSE

ACCORDING TO THE WORLD BANK, THE SECOND HALF OUTLOOKS IS THAT MORE THAN 60 % OF THE COUNTRIES WIL
EXPERIENCE GDP GROWTH UP FROM 56% IN 2017 IS COMPLETELY FALSE

IT IS ACTUALLY A STEADY 3.3% FOR 2017

NOTE PLEASE DO RATE THE ANSWER

Question: In this case study you will be assuming the role of an arbitrator, in your opinion, how could an arbitrator decide this disagreement and give
something to both sides such as allow both sides to “win” some issues and “lose” some issues? Propose a solution that both sides might agree to and
also summarize the whole content.
Case Study: Ramp agents of Southwest Airlines load and unload baggage from aircraft and also collect baggage from customers as they
board the aircraft. The union states that Grievant B, a ramp agent with 13 years of experience, is being discriminated against because
management at its Love Field Operation in Dallas, Texas, requires him to wear his long hair tucked beneath a cap, but female ramp agents
and male maintenance employees are not required to wear caps. At an arbitration hearing, the company testified that its grooming rules
have been enforced on a uniform basis. All male ramp agents have been treated the same, and all female ramp agents have been treated
the same. The company argues that discrimination is permissible as long as it is not unlawful and as long as differences in grooming
standards that do not unreasonably inhibit work opportunities are permissible under Title VII of the 1964 Civil Rights Act. The company also
states that the issue of an alleged discrimination with respect to male maintenance employees is beyond the scope of this grievance
because a separate labor agreement exists between maintenance employees and the company.

ANSWER

THIS PROBLEM COULD BE SOLVED THROUGH SACRIFICE ON BOTH THE PART OF THE GRIEVANT AND THE COMPANY

THE COMPANY WOULD REMOVE THE RULE FOR HATS AND "LONG HAIR" EMPLOYEE DISCRIMINATION AGAINST THE GRIEVANT AND IN
RETURN HE WOULD NOT FILE THE GRIEVANCE AGAINST THE COMPANY

SINCE BOTH PARTIES ARE FOLLOWING THE LAW GRIEVANT (LABOUR/UNION LAWS)

AND THE COMPANY IS FOLLOWING Title VII of the 1964 Civil Rights Act. THEY ARE BOTH RIGHT AT THE SAME TIME AND ALSO WRONG

SUMMARY: RAMP AGENTS OF AN AIRLINE WHO COLLECT BAGGAGE AS CUSTOMER BOARD IT, HAVE AN ISSUE WITH DISCRIMINATION
FROM AN EMPLOYEE WHO KEEPS LONG HAIR AND THEY HAVE MADE A RULE FOR HIM TO WEAR A HAT AT ALL TIME BUT THE OTHER
EMPLOYEES ARE NOT MADE TO WEAR A HAT, THE COMPANY STATES THAT SINCE THE DISCRIMINATION IS NOT BREAKING ANY LAW
UNDER Title VII of the 1964 Civil Rights Act. THEY ARE NOT LIABLE TO, AND THE COMPANY WILL NOT SEE THAT MALE MAINTAINANCE
EMPLOYEES IS BEYOND THEM

NOTE PLEASE DO RATE THE ANSWER

QUESTION-

Describe the role of the steering team with respect to projects.

ANSWER-ROLE OF STEERING TEAM WITH RESPECT TO PROJECTS

 GIVING ADVICE ON VARIOUS PROBLEMS SUCH AS BUDGETS

 MONITORING THE PROCESS
 SEEING THE QUALITY OF THE PROJECT
 IDENTIFYING POSSIBLE THREATS
 HELPING UTILIZE POTENTIAL OPPORTUNITIES THAT WOULD HELP THE COMPANY
 SEEING RISK
 PROVIDE AND Overview AND ACT AS A GUIDE
 EVALUATION OF STRATEGIES
 PROVIDING GUIDANCE WHERE ITS NEEDED
  THEY WOULD EVEN MAKE DECISIONS WHICH THEY DEEM FIT IF WERE GOING IN A WRONG DIRECTION

NOTE PLEASE DO RATE THE ANSWER

1)Landed cost does not include increased tariffs above WTO agreements

True

False

2)When measuring transportation impact on the economy, it is right to consider only those transportation activities related to business

True

3)Transportation and the economic growth cycle are statistically linked

True Fals

False

ANSWER-1. THE ANSWER IS TRUE, AS LANDED COSTS INCLUDE THE "TARIFFS" AGREED BY WTO AGREEMENTS NOT THE INCREASED
TARIFFS ABOVE WTO AGREEMENTS

2. THE ANSWER IS FALSE, YOU SHOULD MEASURE EVERY KIND OF TRANSPORTATION NOT ONLY BUSINESS RELATED AS IT IS UTILIZED
BY EVERYONE, HOUSEHOLD ARMY ETC

3. THE ANSWER IS TRUE AS BOTH GO HAND IN HAND AS MORE TRANSPORTATION MEANS MORE GROWTH AND MORE BUSINESS FOR
THE COUNTRY AND WITH INCREASED BUSINESS IT WOULD MEAN THAT INCREASED GDP AND STRONGER ECONOMY

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QUESTION-

ANSWER - EACH OF THE COMPETENCIES HOLD THEIR UNIQUE IMPORTANCE IN THE WORLD OF BUSINESS AND THEY HAVE THEIR OWN
WAY OF WORKING

RELATIVE IMPORTANCE

JOB- IT IS THE MAIN REASON YOURE EMPLOYED IN THE COMPANY, ITS HOW YOU EARN AND FEED YOURSELF

STRATEGY - ITS HOW YOU FACE A PROBLEM OR HOW YOU WOULD REACT TO A PARTICULAR PROBLEM IF IT WERE TO OCCUR

GLOBAL FACTORS - THEY ARE THE REASON WHY WE PREPARE STRATEGY SINCE THEY ARE UNPREDICTABLE AND CAN CHANGE AT
ANY GIVEN TIME, WE NEED TO SEE THE FACTORS AND HOW MUCH THEY CAN AFFECT OUR BUSINESS
I WOULD WEIGH EACH OF THE CATEGORY OF THE COMPETENCIES AS GLOBAL STRATEGY AFFECTS THE STRATEGY CREATED BY THE
COMPANY AND THE STRATEGY AFFECTS THE INDIVIDUALS JOB MAKING IT EITHER HARD OR EASY GOING

I THINK THEY SHOULD BE MEASURED ON THE BASIS OF THE PERFORMANCE AND NOT ON ALL THE SAME AS THEY ALL AFFECT THE
COMPANY IN DIFFERENT WAY AND THEY SHOULD TAKE PRECEDENCE OVER STRATEGICALLY IMPORTANT COMPETENCIES AS THE
FACTORS COULD CHANCE ANYTIME SO WE NEED DYNAMIC PLANS

1. Watch a television show and see how many products you can find placed within the show. Present your findings to the class.
2. Differentiate between advertising and product placement. Which do you think is more effective, and why? and assign the appropriate sales channel
for the four activities listed. As a reminder, the four sales channels are: In the Field, Telemarketing, Inside Sales and OTC (Over the Counter). Second
note: Some may use more than one sales channe

1. (YOU REALLY HAVE TO WATCH THE SHOW TO ANSWER THIS QUESTION) TRY USING SERIES WHICH ARE MORE RELEVANT
AND UPTO DATE WITH

2. PRODUCT PLACEMENT IS A TYPE OF ADVERTISING STRATEGY OR IF YOU SAY PROMOTION TECHNIQUE WHICH IS USED FOR
PROMOTION OF A PARTICULAR OBJECT IN A MOVIE OR TV SERIES

YOU CAN SEE THAT, EXAMPLE KURIEG WAS USED AND ITS "NAME" WAS TAKEN AROUND 5-6 TIMES IN A SCENE AND IT WAS INCLUDED
IN THE SCENE

ADVERTISING IS AN AUDIO OR VIDEO BASED FORM OF COMMUNICATION WHICH INFORMS THE CUSTOMER ABOUT OUR PRODUCT OR
SERVICE OFTEN SPONSORED

I THINK THAT PRODUCT PLACEMENT IS NOT THAT EFFECTIVE AS RELATED TO ADVERTISEMENT AS THE PRODUCT WOULD EITHER BE
PLACED IN THE SCENE OR MENTIOnED ONCE OR TWICE BUT ADVERTISEMENT GETS IT OWN TIME ON THE MEDIA YOUR USING

ADVERTISEMENT IS CHEAPER, ADVERTISEMENT IS DONE ON MANY PLATFORMS, PRODUCT PLACEMENT IS DONE ONLY ON TV

IN THE FIELD- PERSONAL SELLING

TELEMARKETING- DIRECT MARKETING

INSIDE SALES- SALES OUTSOURCING,E-COMMERCE

OTC- PERSONAL SELLING

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Identify a recent incident (within last six months) and discuss illegal, unethical, and socially responsible business actions in the current news. Include a
link to the news article in your discussion post. Note: If we read the Wall Street Journal or maybe Barrons Business Review we will find daily reports of
corporate activities.

A-ONE OF THE RECENT INCIDENTS THAT TOOK PLACE WAS THE APPLE INCIDENT WHERE APPLE WAS ACCUSED OF SLOWING DOWN
THIER iPhones SO THAT PEOPLE WOULD BUY THE LATEST VERSION OF IPHONE AND SO PEOPLE WOULD NOT COMPLAIN about OLD AND
POOR PERFORMANCE OF BATTERIES

NOW THE COMPANY IS UNDER LAWSUITS DUE TO THIS REASON THEY HAVE GONE PUBLIC AND APOLOGIZED ON RECORD AND NOW
THEY WILL CORRECT THEIR MISTAKES

AND HAVE OFFERED REMEDIES BY LAUNCHING BATTERIES FOR A CHEAPER PRICE THAN THEY USED TO BE

THERE WAS THE PART ON Apple's SIDE TO ILLEGALLY SLOWDOWN THE PHONES WITH THE NEW UPDATES AS THE NEW PHONES WERE
ABOUT TO BE RELEASED AND IT WAS UNETHiCAL OF THEM TO LIE ABOUT IT FOR SUCH A LONG TIME AND MAKING THEIR LOYAL
CUSTOMERS SUFFER THROUGH IT, THOUGH THEY WERE SOCIALLY RESPONSIBLE AND APOLOGIZED FOR IT AND GAVE A REMEDY
FOR IT

*I CAN'T REALLY POST A LINK TO AN EXTERNAL SOURCE OF DOCUMENT AS IT WOULD RESULT IN GETTING PENALIZED*
BUT YOU CAN GOOGLE APPLE SCANDAL AND YOU CAN FIND WHAT YOU'RE LOOKING FOR

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What characteristics of emergency management in the United States hinder preparedness efforts?
What characteristics of emergency management in the United States are considered to be strengths?

Q1- IT IS OFTEN SEEN THAT POLITICS AND THE IGNORANCE OF PEOPLE IS THE LEADING EFFECT OF THE UNITED STATES EMERGENCY
HINDERING ITS EFFORTS TO BE PREPARED

IT IS ALSO SEEN THAT PEOPLE WITH LESS OR MEDIOCRE INCOME DO NOT HAVE THE RESOURCES TO COUNTER SUCH DISASTERS

THERE IS ALSO THE VULNERABLE WHO CREATE PROBLEMS SUCH AS ELDERLY OR CHILDREN WHO CANT TAKE OF THEMSELVES

IGNORANCE OF PEOPLE HAVE CAUSED MANY WILDFIRES AND OILSPILLS IN THE COUNTRY WHERE A LOT OF PREVENTIVE STEPS
COULD BE TAKEN TO AVOID IT

2-

 QUICK RESPONSES - US EMERGENCY MANAGEMENT IS ONE OF THE QUICKEST IN THE WORLD AND ARE THE FIRST ONES TO
TAKE ACTION WITH THE LEAST TIME
 MANAGEMENT- THEY ARE ABLE TO HANDLE SITUATIONS BETTER THAN MOST OF THE COUNTRIES
 CONTROL OVER THE SITUATION- THEY ARE ABLE TO MAKE SURE TO CONTROL OF THE SITUATION
 Rehabilitation- THEY HAVE PROOVED TO REHABILITATE MOST OF THE AFFECTED VICTIMS
 HARDOWRK- IN THE END THEY ARE ONE OF THE MOST HARD WORKING EMPLOYEES

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Q-what are three important processses that HR Managers plan for their business organizations ?

A -EMPLOYEE RELATIONS-HR IS RESPONSIBLE FOR THE EMPLOYEE RELATIONS IN THE COMPANY AS THE EMPLOYEES ARE THE MOST
IMPORTANT RESOURCE OF THE THE COMPANY AND THEY ARE RESPONSIBLE FOR THE PROPER WORKING OF THE COMPANY, SO IT IS
NECESSARY FOR ThEM TO BE IN SYNC WITH EACH OTHER AND THAT THERE ARE NO CONFLICTS

REMUNERATION- EMPLOYEES HAVE TO BE PAID FOR THEIR EFFORTS THAT INCLUDES SALARY, BONUS, REWARDS, RECOGNITION ETC
So HR MUST GIVE FOCUS TO THIS ACTIVITY AS EMPLOYEES SHOULD FEEL THAT THEY ARE BEING PAID THE RIGHT AMOUNT OF MONEY

PERFORMANCE MANAGEMENT- IT HELPS IN MOTIVATING THE EMPLOYEES AND MAKING SURE THAT THEY ARE REWARDED PROPERLY
AND THAT THEY CAN PERFORM THEIR BEST AND THAT THE RESULTS ARE SHOWN

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MANAGEMENT DECISION CASE: Gaining a Foothold among Giants While Being KIND Think of the snack foods you eat most often. What type of
snacks does that include? For many of us, those we frequently eat are salty snacks, which include chips of various ingredients and flavors, pretzels,
cheese curls, crackers, and nuts (hint: nuts are the most healthy of this bunch). Another option might be sweet snacks such as cookies, candy bars,
other chocolate-based snacks, and cereal bars. Behind these various snack options are some of the largest companies in the food industry including
behemoths such as Frito Lay, Kellogg, Hershey, Mars, General Mills, and Nabisco among others. All of these companies utilize immense resources to
implement their marketing strategies in an effort to not only gain market share from competitors but also prevent others from entering the market. So, if
the competitive environment for the market is as described above, what in the world would make a firm think it could start a totally new snack food
company and be successful? Apparently Daniel Lubetzky, founder of KIND Healthy Snacks, had a different idea of what it took to be competitive in the
snack food market when he decided to enter it way back in 2003. Lubetzky looked at the playing field and decided that the competition was, in fact, not
impenetrable. He found an opportunity to develop a product with all natural, healthy ingredients. In fact, a mantra of his organization is to put “nothing
in the product that the typical consumer cannot pronounce.” As a result, the ingredient list is an exercise in simplicity with easy-to-understand
components that promote healthfulness in everyone who eats them. Lubetzky also found opportunity in the packaging of his products. Instead of the
typical opaque packaging for snack or candy bars that prevents one from viewing the actual physical product, KIND Healthy Snacks uses proprietary
technology to produce clear wrappers for its snack items. Using this type of package distinguishes KIND from its competitors because it allows
consumers to see what they will eat and not just assume the bar inside will look like the picture on the wrapper. Another opportunity area for Lubetzky
was the trend toward consumers supporting products that have the betterment of society as part of their mission. Visit the KIND website and you will
find a quote by Henry James that reads, “Three things in human life are important: the first is to be kind; the second is to be kind; and the third is to be
kind.” Lubetzky’s company operationalizes this quote by allowing users to post on their website their individual acts of kindness and the number of
people impacted by those acts. In addition to giving exposure to individual acts of kindness (get it—KIND-ness), KIND itself supports one project each
month with $10,000. Whether it’s rebuilding a New Jersey firefighter’s house after Hurricane Sandy, supporting Big Brothers and Big Sisters, or working
with a nonprofit agency to fly soldiers home from overseas for the holidays, KIND is working to have a social impact on the communities it serves.
Clearly, KIND has embraced the concept of “Marketing” with all of its activities, institutions, and processes for creating, communicating, delivering, and
exchanging offerings that have value for customers, clients, partners, and society at large. Evidence of this buy-in is the result the company has
achieved. From the end of 2008 to the end of 2012, KIND’s sales went from $15 million to $120 million, an 800 percent increase in just four years. This
growth occurred despite losing Starbucks as a distributor of its snack items in all of its U.S.-based cafes. By continuing to connect with its customers
through its high-quality, all-natural-ingredient products; its innovative packaging; and its commitment to the betterment of society, KIND hopes to
continue to dynamically grow its business well into the future. Questions for Consideration
2. Do you think consumers supporting brands and companies that strive to benefit society are a trend that will continue? Why or why not?
3. What other industries might be especially prone to entry by a smaller, more nimble, and more socially conscious competition? What are the
prospects for a competitor being successful in those industries.

ANSWERS-2. YES I THINK THAT THE CONSUMERS SUPPORTING BRANDS AND COMPANIES THAT STRIVE TO BENEFIT SOCIETY
ARE A TREND THAT WILL CONTINUE FOR LONG BECAUSE

 THE COMPANY FOCUSES ON WHAT THE CONSUMER WANTS

 THE COMPANY MAKES SURE THAT THE CUSTOMER IS SATISFIED
 CONSUMER IS THE KING, COMPANY WHICH KEEPS THE KING HAPPY STAYS
 TRY GOING AGAINST A CUSTOMER AND MAKING A PRODUCT WHICH YOU KNOW THE PUBLIC WONT LIKE AT ALL, YOULL BE
DOOMED WHEN YOU ENTER THE MARKET
 IF YOU'RE HELPING THE COMMUNITY, YOU GET FREE ADVERTISEMENT AND PROMOTION FOR LITTE TO NO COST

3. MANY OTHER INDUSTRIES SUCH AS FOOD TRUCKS INDUSTRY, CARBONATED INDUSTRY MIGHT BE IN DANGER DUE TO NEW
ENTRANTS

EVEN FMCG SECTOR CAN BE AFFECTED BY SUCH NEW ENTRANTS

THE PROBABILITY OF A PERSON BEING SUCCESSFUL IN THOSE INDUSTRIES DEPENDS ON

 THE QUALITY OF PRODUCT THEY HAVE

 THE AMOUNT OF MONEY THEY CAN SPEND
 HOW MUCH THEY CAN PROMOTE
 WHAT CAN THEY DO TO STAND OUT OF THE COMPETITION

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Q-what is Title IX , what is your opinion regarding the law

A-TITLE IX IS A LAW WHICH WAS CREATED BACK IN 1972 UNDER THE EDUCATIONS AMENDMENT ACT OF 1972, IT WAS CO AUTHOrED BY
THEN SENATOR BIRCH BAYH, LATER ON IT WAS RENAMED AS THE PASTY T.MINK EQUAL OPPORTUNITY IN EDUCATIONS ACT.

IT BASICALLY SAID THAT" NO PERSON PRESENT IN THE UNITED STATES SHOULD BE DISCRIMINATED ON THE BASIS ON SEX, BE
EXCLUDED TO TAKE PART IN OR BE DENIED BENEFITS OF OR BE SUBJECT TO ANY KIND OF DISCRIMINATION UNDER EDUCATION
PROGRAMME OR FROM RECEIVING FINANCIAL ASSISTANCE "-

I HAVE A POSITIVE OPINION REGARDING TITLE IX AS IT ACTS AS WAY TOWARDS DESTROYING RACISM AND CLASSISM AND
IMPROVING OUR CURRENT STATE OF THE COUNTRY WHERE EVERYONE CAN FEEL SAFE AND PROTECTED AND THE BEST PART IS
THAT THE LAW HAS ACTUALLY HELPED A LOT OF PEOPLE WITH POSITIVE RESULTS

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Q-1. 1. Pitching the "Wrong" Products: Do marketers persuade customers to buy the "wrong" products? Why or why not? Explain your logic. Write at least 280
words.
2. The Five "Ps" of Marketing- Apply the Five "Ps" (Product, Price, Place, Promotion, Positioning / Points of Difference) to a brand that you like or use. Compare and
contrast the brand you like or use to a different brand in the same product class. Write 280 words.

A-1. THIS COULD BE TRUE IN THE SENSE THAT SOME MARKETERS DO ACTUALLY PROMOTE THE WRONG PRODUCTS AND INTRODUCE
THEM IN THE MARKET EITHER KNOWINGLy OR UNKNOWINGLY THAT MIGHT AFFECT THE CUSTOMER IN MORE THAN ONE WAY AND
COULD COST THE CUSTOMER A LOT OF MONEY OR EVEN AFFECT THEIR LIFE,

PERSONALLY, I DONT THINK MARKETERS DO PERSUADE THE CUSTOMERS TO BUY THE WRONG PRODUCTS AS A MARKETERS JOB IS
TO ACHIEVE PROFIT FOR THE COMPANY THROUGH THE SATISFACTION OF THEIR CUSTOMERS, AND THE MARKETERS KNOW HOW
IMPORTANT CUSTOMER SATISFACTION IS AND HOW ITS THE BREAD AND BUTTER FOR THE COMPANY, SO I DONT THINK THAT
MARKETERS SHOULD DO AND DO THIS KIND OF UNETHICAL BEHAVIOUR, SINCE THE COMPANY NOW BASE THEIR SUCCESS ON THE
NUMBERS OF SUCCESSFUL CUSTOMER RELATIONS AND HOW MUCH THE PRODUCTS ARE LOVED BY THEM

MARKETERS BASIC LAW OR SO TO SAY IDEALS STAND FOR THE SATISFACTION, WHY WOULD HE /SHE WANT TO KILL THAT CHANCE
TOWARDS SUCCESS
PLUS IF THEY UPSET ONE CUSTOMER, THEY WOULD AFFECT A LOT OF THEIR TARGET MARKET AS A RESULT OF WORD OF MOUTH
PROMOTION

2. IM GONNA GO WITH NESTLE'S MAGGI ITS A POPULAR PRODUCT IN INDIA, MORE LIKE THE MOST POPULAR INSTANT NOODLE BRAND
IN THE WHOLE COUNTRY AND IT HAS MAINTAINED THAT SAME POSITION FOR OVER 25 YEARS

PRODUCT- THE PRODUCT IS TASTY AND IS USED BY CUSTOMERS OF ALL AGES FROM CHILDREN TO OLD PEOPLE

PRICE-THE PRICE HAD BEEN CONSTANT FOR OVER 10 YEARS NOW IT HAS INCREASED BUT ITS STILL AFFORDABLE BY EVERYONE

PLACE- MAGGIE HAS PLACED MARKET IN POSSIBLE EVERY MARKET IN INDIA AND SOUTH ASIAN MARKET

PROMOTION-THEY USE CELEBRITIES FOR THE PROMOTION OF THE PRODUCT AND HOW ITS A HOME BRAND

POSITIONING- THEY HAVE CLEVER POSITIONED IT AS A HOME BRAND IN THE HEARTS OF PEOPLE AND HAVE CREATED A STRONG
SENSE OF BRAND LOYALTY

COMPETITION- TOP RAMEN

PRODUCT- THE INSTANT NOODLES ARE COMPLETELY UNIQUE AND NEW AS COMPARED TO MAGGIE AND HAVE A BRAND NEW TASTE
WHICH IS LIKED BY MANY

PLACE -TOP RAMEN HAS PLACED THE PRODUCT IN THE COUNTRY BUT NOT AS EXTENSIVELY IN THE COUNTRY BUT MORE
WORLDWIDE

PRICE- THE PRICE IS MUCH MORE AS COMPARED TO THE MAGGIE, THAT MIGHT BE THE REASON PEOPLE OFTEN GO FOR THE FIRST
CHOICE

PROMOTION- TOP RAMEN DO NOT USE MUCH ADVERTISEMENT ACTUALLY, HARDLY ANY ADVERTISEMENTS CAN BE SEEN NOW

POSITIONING- THEY POSITIONED THEMSELVES MUCH AHEAD OF THE COMPETITION DURING THE BAN OF MAGGIE IN 2016 AND TOOK
THE LEAD

IF YOU WANT TO RESEARCH EVEN FURTHER PLEASE GOOGLE ABOUT THE COMPANY

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What do you think are the two most important information systems issues that organizations will face over the next decade as the need for globalization increases?

THE TWO MOST IMPORTANT SYSTEM ISSUES THAT ORGANIZATIONS WILL FACE OVER THE NEXT DECADES AS THE NEED
FOR GLOBALIZATION INCREASES WOULD BE

COMMUNICATION OVER LONG DISTANCE- IT WOULD EVENTUALLY GET MORE AND MORE DIFFICULT TO MAKE COMMUNICATION OVER
THE DISTANCE AS THE NUMBER OF COMPANIES AND NUMBER OF PEOPLE YOU WORK WITH WILL INCREASE ULTIMATELY WHICH
WOULD CAUSE THEM TO MAINTAIN THEIR COMMUNICATION MORE DIFFICULT AND WHAT THEY WANT TO SAY

LOTS OF DATA (COLLECTION AND PROCESSING AND ANALYSIS)- SINCE NEW AND NEW COMPANIES AND BRANCHES WOULD OPEN UP
IT WOULD MEAN THAT MUCH MORE DATA FOR THE ANAYLYSIS AND A SINGLE NUMBER COULD AFFECT THE WHOLE DATA , SO
IT WOUULD BECOME MORE COMPLEX AND DIFFICULT TO CALCULATE

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1. Describe the three Essential Managerial Skills and state why they are important to effective management. Write 150 words
 TECHNICAL SKILLS-AS THE NAME SUGGESTS ITS THE TECHNICAL KNOWLEDGE ABOUT THE COMPANY AND HOW THE
COMPANY ACTUALLY DOES WHAT IT DOES, IE USING DIFFERENT TECHNIQUES TO SOLVE VARIOUS PROBLEMS THAT MIGHT
OCCUR
 THIS SKILL IS IMPORTANT FOR LOWER LEVEL OF MANAGERS SO THAT THEY CAN GET THE WORK DONE BY THE STAFF
WITH EASE
 HUMAN SKILLS- IT IS THE KNOWLEDGE OF A MANAGER WHICH SHOWS HOW WELL HE/SHE CAN ADJUST WITH THE PEOPLE,
HERE LEADERSHIP AND MOTIVATION PLAY A BIG PART AS THEY ARE CONSTANTLY NEEDED
 THIS IS MOSTLY USED BY THE MID LEVEL MANAGERS
  CONCEPTUAL SKILLS- IT MEANS HAVING THE SKILLS TO ACTUALLY FORSEE AND PLAN IN ADVANCE FOR THE FUTURE, IT IS
THE KNOWLEDGE AND AND ABILITY OF A MANAGER TO THINK BEYOND, SUCH SKILLS ARE REQUIRED TO OVERSEE THE
POLICIES REGARDING SALES, MARKETING AND PROMOTION ETC
 THIS IS REQUIRED BY THE TOP LEVEL MANAGERS AND CRITICAL FOR THEM AS THEY NEED IT TO PLAN AHEAD AND USE
THE OPPORTUNITIES BEFORE THE COMPETITION

Summarize the ways unions differ globally

THE WAY THAT UNIONS DIFFER GLOBALLY ARE

 HOW THEY HANDLE PROBLEMS REGARDING THE WORKERS- UNIONS REACTIONS TO DIFFERENT PROBLeMS DIFFER FROM
COUNTRY TO COUNTRY AS ASIAN COUNTRIES HAVE MORE SILENT PROTEST AND WESTERN COUNTRIES OR LATINO
COUNTRIES HAVE MORE OF A VIOLENT POINT OF VIEW TOWARDS PROBLEMS
 IF THE MATTER IS BIG, HOW WOULD THE UNION REACT OR RETALiATE- THIS ALSO VARIES FROM COUNTRY TO COUNTRY,
SOME PEOPLE GO TO STREETS AND TAKE THEIR ANGER OUT ON THE GOVERNMENT OTHERS SIMPLY DO A SILENT
PROTEST
 GROWTH IN DIFFERENT PARTS OF THE WORLD- GROWTH OF THE UNION HAS ALSO DIFFERED IN THE COUNTRIES AS
DEVELOPING COUNTRIES ARE IN CONSTANT NEED FOR UNIONS IN ORDER TO PROTECT THE WORKERS FROM BEING
MISTREATED BY THE MANAGEMENT, AS ON THE DEVELOPED COUNTRIES THE GROWTH IS NOW SLOWER
 THE PAST- THE WAY UNIONS HANDLED ISSUES IN THE PAST HAVE AFFECTED THE CURRENT PERFORMANCE OF TRADE
UNIONS AS THEY HAVE EITHER IMPROVED THEMSELVES OR STAYED THE SAME
 NUMBER OF PEOPLE- SOME UNIONS HAVE A LOT OF MEMBERS, SOME NOT ENOUGH, IT VARIES FROM COUNTRY TO
COUNTRY

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What are some of the advantages and disadvantages of residing in a life plan community?

ADVANTAGES:

 IT CREATES NEW AND EXCITING OPPORTUNITY TO MAKE FRIENDS CLOSE TO YOUR AGE
 A QUIET ENVIRONMENT WITHOUT STRESS
 THERE ARE A LOT OF AMENITIES AVAILABLE TO THE PEOPLE LIVING IN THE COMMUNITY SUCH AS SOCIAL EVENTS AND
CLUBS ETC
 YOU CAN FINALLY DO THE STUFF YOU WANTED TO DO BUT COULDNT DUE TO KIDS AND GRANDKIDS
 YOU GET FREEDOM FROM EVERYTHING AND A SENSE OF RELAXATION
 MEDICAL AID IS PROVIDED
 SECURITY AND PEACE OF MIND TO THE PEOPLE LIVING IN THE COMMUNITY\

CONS

 SOME PLACES DO NOT OFFER ASSISTED LIVING OR MEDICAL PERSONNEL WHICH SHOULD BE AVAILABLE TO THE PEOPLE
IN CASE OF EMERGENCY
 A PERSON WOULD EXPERIENCE BEING EXCLUDED FROM SOCIETY AND WOULD SLOWLY MOVE AWAY FROM THE WHOLE
THING
 LACK OF FAMILY MEMBERS WHO CAN COME AND VISIT MIGHT MAKE THE WHOLE EXPERIENCE REALLY SAD
 THE SAME EXPERIENCE MIGHT GET BORING AND UNINTERESTING

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List the common factors between brand and consumer behavior

 AGE/TARGET AUDIENCE- BRAND TARGETS THE TARGET AUDIENCE IE A PARTICULAR GROUP OF PEOPLE BELONGING TO A
GENDER, COMMUNITY AND YES AGE GROUP EXAMPLE STARBUCKS TARGETS 12-30-YEAR-OLDS
 PRICE- THE PRICE AFFECTS EVERYTHING IN THIS WORLD AS THE COMPANY SETS THE PRICE FOR THE PRODUCT AND THE
CONSUMER RESPONDS TO THE PRICE AND DECIDES WHETHER TO BUY IT OR NOT
 ATTITUDE- THE ATTITUDE OF BOTH THE BRAND AND CONSUMER BEHAVIOUR AFFECT EACH OTHER SO THEY NEED TO BE IN
SYNC
 IMPROVED STANDARDS- IF THE CONSUMER HAS IMPROVED THEIR STANDARD THEN THE BRAND SHOULD ALSO INTRODUCE
A HIGH-QUALITY PRODUCT FOR THE CONSUMER TO BUY
  PERCEPTION- THE PERCEPTION OF BOTH BRAND AND CONSUMER AFFECT SALES AS IF THE BRAND IS FOCUSING ON
SOMETHING ELSE COMPLETELY AND GO IN THAT DIRECTION, PEOPLE WOULD NOT BUY IT

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The practice of ethical behavior is especially strong in public relations. It's one of the most important things a public relations specialist could practice. why that is.

ITS ONE OF THE MOST IMPORTANT BEHAVIOUuR BECAUSE PUBIC RELATIONS MEANS HOW YOU BEHAVE WITH THE PUBLIC THAT
MEANS HOW YOU BEHAVE AND ACT ON CERTAIN SITUATIONS WHICH REQUIRE YOUR ATTENTION

PUBLIC WILL JUDGE ON HOW YOU ACT AND BEHAVE WITH OTHERS AS THESE ARE THE MOST NOTICABLE TRAITS ONE CAN HAVE

ETHICAL BEHAVIOUR WOULD MEAN THAT YOU'RE CONSIDERATE OF OTHERS AND CARE FOR PEOPLE OTHER THAN YOUR SELF SO
ONE HAS TO BE ETHICAL IN NATURE IF THEY WANT TO IMPROVE THIER IMAGE IN THE EYES OF THE PUBLIC

CREATING A GOOD AND NOTICABLE IMAGE OF A PERSON IS THE NUMBER ONE JOB FOR A PR SPECIALIST SO BE EHTICAL IN NATURE

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Server rooms often have halogen/halon systems for extinguishing fires. An accidental discharge of the halogen/halon could have disastrous results. What are the ...
Should this possibility be included in the DR plan? What recommendations would you make for this scenario?

HALON SYSTEMS HAVE CFC WHICH IS THE REASON IT WAS CEASED UNDER CLEAN AIR ACT IN 1994 TILL THEN IT WAS THE BEST
METHOD OF EXTINGUISHING FIRES

BUT NOW A NEW AND BETTER VERSION HAD BEEN RELEASED WHICH IS MUCH MORE SAFE AND MORE EFFECTIVE AND DOESNT
POSSESS THE SAME THREAT THAT EARLIER MODELS POSED

HALON IS NOT SOLD OR PRODUCED IN USA BUT AVAILABLE IN OTHER COUNTRIES

I THINK IF THE ASSURANCE CAN BE PROVIDED HALON SHOULD BE USED BECAUSE ONLY USA HAS A PROBLEM WITH THE PRODUCT
SO I GUESS YOU CAN USE IT IF OYURE OUTSIDE USA OTHERWISE WATER SPRINKLERS OR SAND EVEN COULD BE USED OR CARBON
BASED AGENTS

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o a firm’s ethical responsibilities extend beyond Do a firm’s ethical responsibilities extend beyond
maximization of profits? maximization of profits?
NO YES

Do you agree with the Yes or No position? Why? Why don't you agree with the other one?

summarize recent trends in job analysis

THERE HAVE BEEN MANY TRENDS IN THE AREA OF JOB ANALYSIS IN THE RECENT YEARS HERES A FEW OF THEM

 USING QUESTIONNAIRE-A LOT OF INFORMATION CAN BE QUESTIONNAIRE AND IT CAN BE UTILISED FOR FURTHER
EVALUATIONS AND TECHNICAL DEVELOPMENTS, IT CAN BE ANY KIND OF DATA STATISTICAL OR PSYCHOLOGICAL, SO
SUCH METHODS SHOULD BE CONDUCTED ON LARGE NUMBER OF PEOPLE EITHER THROUGH APPS OR LINKS BECAUSE
HANDING OUT PAPER WOULD TAKE A LOT OF TIME
 LINKAGE- IT IS IMPORTANT TO MEASURE LINKS BETWEEN KNOWLEDGE , SKILL ABILITY AND PERSONAL CHARACTERISTICS
TO MATCH WITH THE TASK PROVIDED TO THE PERSON
 NO MORE PYRAMID ORGANISATIONS ARE THERE AS NOWADAYS 3 OR 4 LAYERS ARE USED FOR BETTER WORKING AND
THEY HAVE PROVEN TO BE EFFECTIVE
 YOU CAN USE INTERVIEWS WITH THE EMPLOYEES OF THE COMPANY TO KNOW WHAT THEY WANT AND WHAT IS
GOOD FOR THEM IN A ONE ON ONE METHOD

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Consider whether the United Nations is a viable IGO for maintaining world
peace.
HERES WHY I THINK THAT UNITED NATIONS IS A VIABLE IGO FOR MAINTAINING WORLD PEACE

 IT WAS THE FIRST ORGANIZATION TO ACTUALLY ACKNOWLEDGE HUMAN RIGHTS

 195 COUNTRIES ARE A PART OF IT AND ALL OF THEM HAVE THE EQUAL SHARE
REGARDING ANY MATTER THAT MIGHT TAKE PLACE
 LAST YEAR THEY PROVIDED FOOD TO 80 MILLION PEOPLE AND WITHOUT EXTERIOR
MOTIVES
 SINCE THEY ARE A SEPARATE ENTITY THEY DONT WORK UNDER A PARTICULAR
COUNTRY HENCE NOT INVOLVED IN THE PERSONAL AGENDAS OF THE COUNTRY
 THEIR FIRST STEP IS TO REDUCE OR MINIMIZE THE VIOLENCE
 IT PROVIDES FOOD , MEDICINE, WATER TO THE PEOPLE
 IT HELPS IN RE ESTABLISHING PEOPLE WHO HAVE BEEN SUFFERING FROM WAR
CRIMES OR WHOSE COUNTRY IS CURRENTLY INVOLVED IN WAR
 THEY DONT DISCRIMINATE ON THE BASIS COLOR, CASTE, SEX, OR SEXUAL
PREFERENCE

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As a management executive, you have been sent overseas to Bolivia to a US Affiliate

of a textile and apparel company to manage its employees. Many of the workers
laboring on the factory floor are under-aged according to US Labor Laws. Your
subordinate managers, who are all locals, say that this is no big deal and that it is
customary to hire workers from all age groups. Without the income these workers
would not be able to improve the life of their families. They depend on these wages.
Without these jobs, many of the workers would become destitute and would have to
find work at less pay and under worse working conditions. After reading this mini
case, in your 500 words post, please discuss what you would do. You're required to
list all possible solutions and pick one solution by explaining why it is the best option.
THERE ARE ONLY A FEW THINGS THAT WE CAN DO TO MAKE THE BEST OF THE SITUATION OF
WHAT WE HAVE AND WHAT WE CAN DO SO HERE ARE OUR POSSIBLE OUTCOMES

 LET THINGS HAPPEN AS THEY HAVE BEEN- THIS ONE WOULD BE CHEAPEST AND THE
LEAST WORK REQUIRED AS WE WOULD LET THINGS JUST BE AND NOTHING WOULD BE
CHANGED , BUT IF THE PUBLIC GETS TO KNOW THAT THE COMPANY HAS BEEN
EMPLOYING UNDERAGE CHILDREN IT WOULD CAUSE HARM TO THE IMAGE OF THE
COMPANY AND IT WOULD DROP THE IMAGE AND GOODWILL OF THE COMPANY AND
HENCE PEOPLE WOULD NOT BUY OUR PRODUCTS ETC
 STOP ALL PRODUCTION IMMEDIATELY

1. COST A LOT OF MONEY

2. PUT PEOPLE OUT OF JOBS
3. STILL, WE WOULD SUFFER LOSSES
4. BUT THE SCANDAL WOULD BE AVOIDED
5. WE WOULD HAVE TO SET UP A NEW FACTORY
  DEVISE A NEW STRATEGY

1. EMPLOY NEW PEOPLE

2. CONDUCT HIRING STRATEGIES WHICH WOULD ONLY EMPLOY ADULTS NOT CHILDREN
3. GIVE A HIGHER PAY TO PEOPLE, BUT ENOUGH SO THAT WE CAN ALSO EARN MONEY
4. THIS WAY BY ONLY SPENDING SOME MONEY, YOU WILL BE ABLE TO CONTINUE
PRODUCTION, WITHOUT CAUSING SCANDAL, AND STILL BE ABLE TO EARN MONEY
WITHOUT HARMING GOODWILL

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SECONDARY DATA SOURCES AND ANALYZING QUALITATIVE DATA

Here are a few questions that we should consider when reviewing secondary data.
Can you think of others?
1) Who collected the data
2) What is the data provider’s purpose or goal
3) When was the data collected
4) How the data was collected
5) What type of data was collected
6) Whether the data is consistent with data from other sources
OTHER QUESTIONS WE COULD ASK ARE:

 WHATS THE DATE OF PUBLICATION

 WHAT FOR WAS THE DATA COLLECTED IN THE FIRST PLACE
 WHO WERE THE INTENDED AUDIENCE
 DOES THE DATA SEEM TO HAVE BEEN TAMPERED WITH
 IS THERE MORE DATA AVAILABLE
 WHAT IS THE ORIGINAL SOURCE OF THE DATA

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Choose a small business or local organization with which you interact on a

regular basis. This organization can be your place of employment, local
supermarket, church, school, or any other type of retailer. It is important that
you have access to some background information to complete A SWOT
analysis.
Note: Noticeable organizations, such as public corporations, with published
SWOT analysis on the Internet will not be considered for this activity.
Assess internal and external environments of this organization and complete a
SWOT analysis. Include a brief explanation of the "positive and negatives"
reflected in this organization.
I HAVE SELECTED A LOCAL GENERAL STORE RUN BY MY NEIGHBOUR

STRENGTHS: KNOWN IN THE NEIGHBOURHOOD AND LOVED BY THE PEOPLE, OFTEN GIVES
DISCOUNTS TO CUSTOMERS
OPPORTUNITY: THEY CAN OPEN UP A NEW BRANCH IN THE NEXT COUNTY, THEY CAN LOOK
FOR INVESTORS TO INVEST IN THE BUSINESS SO THAT THEY CAN EXPAND

WEAKNESS: THE PERSON WHO MANAGES THE STORES IS VERY LAZY AND DONT CARE ABOUT
THE CUSTOMER, fewer CHOICES AND WE HAVE TO WAIT FOR THE PRODUCT TO ACTUALLY
COME TO THE STORE

THREATS: THE THREATS ARE LARGE SUPERMARKETS ARE TAKING OVER THE MARKET, THEY
OFFER MORE CHOICES AT THE SAME OR LOWER PRICE

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What ethical responsibility do companies have for finding alternative ways to recycle
waste products and scrap?
THE ETHICAL RESPONSIBILITY THAT COMPANIES HAVE FORN FINDING WAYS TO RECYCLE
WASTE IS

 MAKE SURE THAT THE WASTE IS NOT AFFECTING THE ENVIRONMENT

 IF THE CURRENT METHOD IS NOT HELPING OUT THE COMMUNITY IN ANY WAY,
CHANGE THE METHOD OF RECYCLING
 MAKE SURE THAT THE WASTE IS PROPERLY DISPOSED oFF
 DONT LOOK FOR COSTS ALWAYS BUT HOW IT AFFECTS THE ENVIRONMENT
 MAKE SURE THE DISPOSAL DOES NOT CAUSE ANY HEALTH CONCERNS

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In 2009, a Canadian country singer witnessed his guitar being thrown and broken
while looking out his airplane window. After trying and failing to convince United
Airlines to pay for his broken guitar, he created a song about the incident and posted
the video on Youtube. The video quickly went viral with more than 5 million hits,
causing the airline giant to take notice while suffering public relations humiliation.
The company eventually agreed to pay to fix the guitar.
How could United Airlines have used social media to respond to the situation? How
has social media made the voice of the customer louder than ever before? What are
other ways that customers use social media to voice their concerns? How can
companies counteract frustrations, issues, or complaints on social media?
Your initial post should be a minimum of 250-300 words in APA format. Support
your explanations and analysis with the required readings, citing specific examples to
illustrate points.
UNITED AIRLINES COULD HAVE USED SOCIAL MEDIA TO RESPOND TO THAT SITUATION IN A
WAY WHICH SHOUDNT HARM THE COMPANY'S ANYMORE

SO THEY COULD HAVE GIVEN A CLARIFICATION ON HOW THEY HANDLE BAGGAGE, AN

APOLOGY COULD HAVE GONE A LONG WAY WHILE PROTECTING THE INTEGRITY OF THE
COMPANY
SOCIAL MEDIA HAS EXPANDED THEIR REACH AND MAKE SURE THAT THEIR VOICES ARE BEING
HEARD ALL OVER, NOW MESSAGES COULD BE DIRECTLY SENT TO ANYONE WE WANT
WITHOUT HAVING TO WORRY ABOUT ANYTHING,

CUSTOMERS ARE NOW ABLE TO FILE WHAT THEY FEEL IS WRONG ON VARIOUS WEBSITES
INCLUDING SOCIAL MEDIA SUCH AS SNAPCHAT, TWITTER, FACEBOOK ETC , FROM THEIR IT
SPREADS LIKE WILDFIRE

COMPANIES CAN COUNTERACT FRUSTRATIONS, ISSUES OR COMPLAINTS ON SOCIAL MEDIA

BY ACTUALLY IMPROVING THEIR CURRENT STATE OF PROVIDING SERVICE, AND COMPANIES
SHOULD FOCUS ON IMPROVING CUSTOMER SATISFACTION AND HOW THEY RESPOND TO THE
SERVICES AND PRODUCTS PROVIDED BY THE COMPANY AND WHAT THEIR REACTIONS ARE

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