Evidencia 5: Workshop “Using verbs to build customer satisfaction

tools”

Aprendiz: Camilo Montaño

Tutor: Andres Ramirez

Gestion logistica
Sena virtual
16/06/2019
 Workshop “Using verbs to build customer satisfaction tools”

La empresa “My sweet candy” produce caramelos y chicles y necesita

conocer la opinión de los clientes, para esto, elaboraron una encuesta
para medir el grado de satisfacción y quisieran conocer los resultados
a partir de un informe donde se evidencie y analice la situación.

Primer momento: producción escrita

 Leer y analizar la encuesta de medición del grado de satisfacción

del cliente, la cual se encuentra en el documento descargable
asociado a esta evidencia.
 Realizar un informe utilizando verbos regulares e irregulares en
pasado y presente con un mínimo de 150 palabras y máximo
300 palabras que explique el resultado de la encuesta de
satisfacción al cliente analizada. Para el desarrollo de este
informe puede usar la herramienta ofimática de su preferencia.
 Enviar el archivo en formato .doc o .pdf. mediante el enlace
dispuesto en la plataforma de aprendizaje.

Customer Satisfaction Survey Template

1. How likely is that you would recommend this company to a

friend or colleague?

Not all likely Extremely likely

0 1 2 3 4 5 6 7 8 9 10
2. Overall, how satisfied or dissatisfied are you with our
company?

Very satisfied.
Somewhat satisfied.
Neither satisfied nor dissatisfied.
Somewhat dissatisfied.
Very dissatisfied.

3. Which of the following words would you use to describe our

products? Select all that apply.

Reliable.
High quality.
Useful.
Unique.
Good value for money.
Overpriced.
Impractical.
Ineffective.
Poor quality.
Unreliable.

4. How well our products meet your needs?

Extremely well.
Very well.
Somewhat well.
Not so well.
Not at all well
5. How would you rate the quality of the product?

Very high quality.

High quality.
Neither high nor low quality.
Low quality.
Very low quality.

6. How would you rate the value for money of the product?

Excellent.
Above average.
Average.
Below average.
Poor.

7. How responsive have we been to our questions or concerns

about our products?
Extremely responsive.
Very responsive.
Somewhat responsive.
Not so responsive.
Not at all responsive.
Not applicable.

8. How long have you been a customer of our company?

This is my first purchase.

Less than six months.
Six months to a year.
1 - 2 years.
3 or more years.
 I haven’t made a purchase yet.

9. How likely are you to purchase any of our products again?

Extremely likely.
Very likely.
Somewhat likely.
Not so likely.
Not at all likely

10. Do you have any other comments, questions or concerns?

I liked the product a lot, but I would like to know if you are going to
Produce more flavors. (SurveyMonkey, 2016)1

FIRST MOMENT REPORT

I believe that even though this client is the first time he bought our
products he liked giving a good rating and he will continue buying but
there are things that the company can take from the survey and
continue to improve both the products and customer satisfaction, so
that they have more customers who want to buy our products and we
can give you some of much more quality.