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Level 2-5 (Production Associates)

Objectives Measurement Weight 5 4

Client Satisfaction

Productivity- per day 100% 20% >=105% >=100%

Production 100% 20% >=105% >=100%

Total Delivery Cost

Attendance 95% 15% >99% >=96%

Deliver Quality

Knowledge 85% 10% >95% >=90%

Quality- Internal 97% 25% >=99% >=97%

Labor Management

Compliance - SAP, Schedule adherance, Manager rating 100% >=98%


Online tests
10%
Integrity, Professionalism, Team Work, Manager rating
Flexibility,Ownership,Tardiness

Talent

Global and client specific compliance Gate 100%


courses (CATALYST + EDU COURSES)

Total Weight 100%


3 2 1

>=95% >=85% <85% Latency


>=95% >=85% <85% Conifer Downtime

>=95% >=90% <90%

>=80% >=70% <70% Only first take result

>=95% >=90% <90% QC - audits

>=95% >=90% <90%

QC,

< 100%
r Downtime

rst take result

We need a grid
Level 6 & 7 (Team Lead)
Objectives Measurement Weight 5 4

Client Satisfaction

Team Production 100% 25% >=105% >=100%

Adherance to TAT 15%

Total Delivery Cost

Team Absenteeism 5.0% 10% <=5 >5<=7.5

Deliver Quality

Kaizen/Customer Value Adds 1 5% 4 3

Team Quality 97% 15% >=99% >=98%

Team Knowledge 80% 5% >95% >=90%

# of Quality Audits >100% >99.5% to <=100%

Labor Management
Compliance - SAP, Schedule adherance, Online Manager rating
tests
Attrition 70% 15% <=60 >60<=70
Integrity, Professionalism, Team Work, Manager rating 10%
Flexibility,Ownership
Talent
Global and client specific compliance courses
(CATALYST + EDU COURSES), Talent Gate 100%
Development courses
Total Weight 100%
3 2 1

>=95% >=85% <85%

>7.5<=10 >10

2 1 0

>=97 >=96% >=95%

>=80% >=70% <70%

99% to <=99.5% 98% to <99% <98% Parking Lot ??

>70<=75 >75<=80 >80 Planned Attrition

< 100%

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