“Evaluating the academic advisors' communication skills according to the students living
in dormitory”
PROPONENT
According to the global definition, academic advisor is an individual who is interested in the
students' development and success, he is not only responsible for course schedules but also he is
a skillful person who clarifies goals and values for the students in universities and help them to
achieve higher goals, continue education, and get proper jobs. In addition to promoting
professional and social skills, academic advisors create grounds for the students to help them
establish the communication and make use of available resources in the society. One of the most
significant factors in the success of academic advising systems in universities is establishing the
strong relationships between students and academic advisors, which is a process through which
students actualize their utmost academic capacity through their relationship and information
Academic advisors are considered as the students' first-communication interface with the
education system; therefore, it is necessary for the academic advisors to utilize consultation
principles, and utilizing communication skills is one of the most important principles of
consultation. In their study, Ebrahimi et al. stated that interpersonal factors have the highest
effect on academic advising programs; therefore, they recommend that factors which harm
academic advising programs should be specified. Being away from the family, loneliness, and
residence in the dormitory are among the reasons for the students' dire need for consultation and
intellectual help.
METHODOLOGY
In the present analytical cross-sectional study, a sequential sampling method was employed to
select 155 students studying in North Khorasan University of Medical Sciences living
in dormitories of medicine, Para medicine, nursing and midwifery, and health faculties from June
20, 2015, to December 21, 2015. The study was carried out after the necessary permission was
obtained from the 7th Ethics Committee (March 9, 2015). Reviewing previous studies focusing
on the academic advisors' capability which was reported to be < 60%, and given P = 0.6, a = 0.05
and d = 0.05, the sample size was determined using the following formula:
Since the sample size is bigger than 5% of the population size, the following formula was
Communication Skills of Counselors’ was used which was previously used in the study
conducted by Dehnavi et al. The questionnaire has 17 items that are designed to evaluate the
skills of counselors from the perspective of students in five areas. As for the present study, its
validity was confirmed by seeking and utilizing the opinions of eight experts and professors of
the field, and its reliability was checked by the test-retest method (r = 0.82).
To assess the validity of the questionnaire, a qualitative method was employed, in which the
questionnaire was sent to ten experts, and their comments were applied to the questionnaire. To
assess the reliability of the questionnaire, Cronbach's alpha was utilized. The Cronbach's alpha
A total of 242 questionnaires were distributed among the students who had the inclusion criteria
and were provided with an academic advisor for at least one semester. A total of 155
questionnaires were answered and returned to the researcher. To complete the questionnaires,
four questioners who had received necessary training were employed. The questioners were
provided with necessary guidelines on how to complete the questionnaires. Afterward, they
referred to the dormitories and explained the study's aims to the students and delivered the
questionnaire to those students who were consent to participate in the study. The students were
asked not to write their name on the questionnaires, and they were ensured about the
confidentiality of their information. In the beginning, the study's aim was explained, then the
participants' demographic information excluding their names was collected, and finally, the
academic advisors' capabilities were examined. The questions of the questionnaire were designed
based on the different communication skills of academic advisors in the fields of 'oral-written,'
'accepting and giving feedback,' 'understanding others,' 'being a good listener,' and
'effectiveness.' The 'oral-written' field is related to the academic advisors' ability to use the
sentences and words in oral and written forms. The questions were scored based on a 10-point
Likert scale.
In the present study, descriptive statistics (frequency, percentage, mean, and standard deviation)
and Pearson's correlation coefficient test were utilized to analyze the collected data. In so doing,
SPSS version 18 (SPSS Inc., Chicago, USA) we used, and the level of statistical significance
According to the results, 73% of the students were men and 82% of women, 7.7% were studying
for an associate's degree, and the rest for a bachelor's degree. The results also showed that 11.6%
of the students studied medicine, 74.2% nursing and midwifery (nursing, operating room,
anesthesiology, and midwifery), and 14.2% health. It was observed that 18.1% of the students
Among the five fields that were studied, based on the students' opinions, 'accepting and giving
Based on the students' views, the 'oral and written' field obtained the lowest score in the faculties,
and the fields 'accepting and giving feedback' and 'understanding others' received the highest
scores.
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A year ago two tin cans and a string might have worked better than the Internet connection in
DeNitto is a sophomore, were hogging the bandwidth in the dormitories as they swapped large
"There would be days or weeks when you couldn't get online," she recalls.
But today she can cruise the Web, send instant messages, and swap files with friends with no
trouble at all. "It's been incredibly amazing compared to what it was last year," she says.
Potsdam's new residence-hall network, which has 30 times the bandwidth that had been available
to the dormitories a year ago, also allows the university's academic network to function better
because it is no longer bogged down by students' file sharing. What's more, Time Warner offers
24-hour technical support to students, seven days a week, under its five-year, $750,000 contract
with the university. That works out to about the same as what the college previously spent to
"It's a good solution for Potsdam," says Justin D. Sipher, the university's chief information
officer.
And not just for Potsdam. A small but growing number of colleges are outsourcing residence-
that dormitory networks remain an important part of a college's core mission, and that an
institution should not turn its resnet over to an outside company. But proponents argue that
resnets have become cyber quicksand for colleges, consuming more and more money and staff
An aggravating factor is the increasing legal risks of running a dorm network, as more colleges
are forced to respond to the recording and film industries' efforts in court to stop students from
pirating music. Outsourcing may be colleges' best solution for pulling themselves out of that
Wireless technology offers another alternative to providing network services in dormitories. But
Potsdam's Mr. Sipher says he didn't consider wireless networking a viable choice for
his dormitories. Wireless is better suited to extending network coverage to open areas, like
dining halls, and for allowing mobile users to gain access to the network, he says.
The Vermont State Colleges, a group of five institutions that share a computer network, also
decided against outsourcing, after discovering that it would cost about $15 per month per
student. That's more than what the colleges spend now, says Linda D. Hilton, chief information
officer.
Other college officials voice more-basic reservations to outsourcing. Jerome P. DeSanto, chief
information officer at the University of Scranton, says he would not hire a company to operate
the resnet. "It's important enough that it needs to remain under the university's direct control," he
says.
Direct control is important, he argues, because the dormitory network remains a central part of
the institution's educational mission. "I see it as integral to the whole teaching and learning
process," Mr. DeSanto says. He acknowledges that some students use the network for non-
academic purposes, but he insists that the network exists primarily to complement the classroom
experience.
METHODOLOGY
Dormitory residents can choose from three levels of service. Under the college's three-year
contract with the company, all residents get access to a basic level of Internet service, which
provides 64 kilobits per second -- slightly more than a typical dial-up connection -- at no charge.
An upgraded level of service, which provides 1 megabit per second -- almost 16 times as much
bandwidth as the basic plan -- costs students $94.91 for the academic year. The "gold" plan
provides 3 megabits per second, or four to five times as much as the typical residential digital-
Mr. Golberstein has stuck with the free basic service because he uses the Internet connection in
his room for little more than e-mail. For tasks that require greater bandwidth, he says, he uses
computers elsewhere on campus that remain connected to the college's own high-speed network.
Mr. Fuller says he does not believe that students who use the free basic service will be at an
academic disadvantage compared with those who have higher-bandwidth connections. Apogee's
network provides all users, regardless of their level of service, with high-speed connections to
the college's academic network, including library databases and the course-management system,
he notes.
At South-western, Apogee offers four levels of service. The university pays for the basic level,
and students can elect to pay for any of the three higher levels. Garrick Pinon, a junior in
economics and communication studies, has opted for one of the higher levels of service. "I get to
decide what my need is," he says. But some students, he adds, cannot afford to pay for the
higher-quality service.
In general, the Apogee network runs well, Mr. Pinon says, although it does seem to bog down
during periods of peak demand, like late afternoon. "It's been a good experience for most
people," he says. "The main complaint is that students don't want to pay for the Internet. They
RESULT
Under the college's three-year contract with the company, all residents get access to a basic level
of Internet service, which provides 64 kilobits per second -- slightly more than a typical dial-up
connection -- at no charge. An upgraded level of service, which provides 1 megabit per second --
almost 16 times as much bandwidth as the basic plan -- costs students $94.91 for the academic
year. The "gold" plan provides 3 megabits per second, or four to five times as much as the
typical residential
Last years’ experience showed that Ithaca itself could not run the residence-hall network
effectively, he says, and Apogee's track record thus far is "pretty good."
It had based its pricing on the assumption that 65 percent of the students would buy a premium
service, says Charles Brady, the company's president. Consequently, the company may end up
having to raise rates for the premium services there, he says. But Mr. Brady says he also believes
that more students will opt for the premium levels once the company starts offering new features
level of service, while 25 percent are paying for the middle tier and 27 percent for the gold plan.
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