Anda di halaman 1dari 2

DAFTAR ISI

HALAMAN JUDUL .................................................................................

DAFTAR ISI .............................................................................................. i

BAB I PENDAHULUAN .......................................................................... 1

1.1 Latar Belakang Masalah................................................................. 1

1.2 Rumusan Masalah .......................................................................... 5

1.3 Tujuan Penelitian ........................................................................... 6

1.4 Manfaat Penelitian ......................................................................... 6

1. Manfaat Teoritis ......................................................................... 6

2. Manfaat Praktis .......................................................................... 7

BAB II TINJAUAN PUSTAKA............................................................... 8

2.1 Konsep Evaluasi ............................................................................. 8

2.2 Konsep Kinerja ............................................................................. 9

2.2.1 Definisi Kinerja ........................................................................... 9

2.2.2 Faktor-Faktor yang Mempengaruhi Kinerja .......................... 11

2.2.3 Indikator atau Pengukuran Kinerja ........................................ 12

2.3 Konsep Evaluasi Kinerja................................................................ 14

2.3.1 Definisi Evaluasi Kinerja ....................................................... 14

2.3.2 Tujuan Evaluasi Kinerja......................................................... 15

i
2.4 Konsep pelayanan Publik ............................................................... 16

2.4.1 Definisi Pelayanan Publik ...................................................... 16

2.4.1 Standar Pelayanan Publik ...................................................... 18

2.4.3 Pengukuran Kinerja Pelayanan ............................................. 19

2.4.4 Pelayanan Kantor Urusan Agama ......................................... 20

2.5 Penelitian Terdahulu ...................................................................... 23

2.6 Kerangka Pikir ............................................................................... 26

BAB III METODE PENELITIAN .......................................................... 28

3.1Lokasi Penelitian ............................................................................. 28

3.2 Pendekatan atau Jenis Penelitian .................................................. 28

3.3 InformanPenelitian ......................................................................... 28

3.4 Jenis dan Sumber Data .................................................................. 29

3.5 Teknik Pengumpulan Data ............................................................. 30

3.6 Teknik Analisis Data ...................................................................... 30

3.7 Definisi Konsep ............................................................................ 32

DAFTAR PUSTAKA ................................................................................

ii