HOUSEKEEPING NC II

FIRST SEMESTER
2nd Quarter Exam

NAME:________________________________________________ SCORE:___________________

MULTIPLE CHOICE: Choose the letter of the correct answer. Write your letter on space provided before each number.
1. What cleaning agents are used extensively for dry cleaning and for stain removal?
A. Solvent cleaners B. Floor seal C. Disinfectants D. Laundry aids
2. What agent is used for hiding smell?
A. Acid cleaners B. Polishes C. Deodorants D. Detergents
3. The following are the safe use of cleaning chemicals, EXCEPT.
A. Read containers labels and follow directions B. Do not sniff contents of containers
C. label all chemicals D. Mix chemicals
4. The following are the useful tips in selecting cleaning agents EXCEPT.
A. Always use mild cleaning agents, as they are more pleasant to use and less likely to cause damage or injury.
B. Strong smelling agents should not be avoided.
C. Buy polishes in manageable amount to avoid wastage because it can evaporate and dry in a short span of time.
5. What cleaning materials that contains stiffening agents and fabric conditioners?
A. Acid cleaners B. Laundry aids C. detergents D. Alkaline Cleaners
6. What chemical to be used to kill harmful germs?
A. Disinfectants B. Alkaline Cleaners C. Acid cleaners D. Abrasive
7. Polishes are cleaning agents that are applied to the surface to form a hard protective layer and thus guard against finger
marks, stains and scratches. The following are polishes used in housekeeping EXCEPT.
A. Metal polish B. floor polish C. furniture polish D. shoe polish
8. All the dirty linen removed from room should be place in ____________.
A. Linen bag B. trash bag C. plastic D. shelves of trolley
9. Which is NOT TRUE in the following statement?
A. Check the chemical containers for leak and damage.
B. Floor seal is used to often water and remove light grease marks
C. Acids should be used in solutions followed by thorough rinsing.
D. The generic term of ethanol is alcohol.
10. Toilet bowl should be cleaned on a _____________.
A. Weekly basis B. daily basis C. monthly basis D. three times daily
11. Why does valet/butler need to possess etiquette and good manners?
A. Etiquette and good manners B. tact and discretion
C. Diplomacy D. all of the above
12. The role of communication must include the following EXCEPT.
A. Use of appropriate verbal and non-verbal communication techniques
B. Honesty
C. Building rapport and goodwill
D. No privacy and no confidentiality.
13. Standards for grooming and personal presentation may be related to:
A. Wearing of uniform, personal hygiene and appearance
B. Personality
C. Characteristics
D. None of the above
14. The enterprise policies and procedures may be related Except:
A. Dishonest C. treatment of VIPs
B. Service standards and protocols D. complimentary goods and services
15. Colored linens are washed separately from _______________.
A. Small linens C. White linens
B. Large linens D. All of the Above
16. Items are tagged for what purpose?
A. Washing C. press only
B. Dry cleaning D. all of the above
17. What is the guideline when delivering items back to the guest room?
A. Follow standards and protocol C. no treatment of VIPs
B. Honesty D. discretionary authority to act on behalf of the organization
18. What might be involved in dealing with guest luggage on their arrival?
A. Proper management of guest luggage C. sorting luggage
B. Dealing with porters D. using available trolley
19. Clothes like jumpers, casual shorts, t-shirts, underwear and the like are properly placed in the ________.
A. Wardrobe C. table
B. Drawers D. bathroom
20. What toll is used for holding water or detergent while cleaning?
A. Brushes C. bucket and pails Brooms
B. hose D. broom
21. What tool is used to gather water while cleaning window glasses?
A. Caddy basket C. squeegee
B. Upholstery steam cleaner D. mops
22. Grooming and personal presentation maybe related to what characteristic of good valet/butler?
A. Hygiene and appearances
B. Appearances and manners
C. Hygiene and quality
D. None of the above
23. What is involved in giving care for the guest property?
A. Greeting the guest C. concern on guest security and confidentiality
B. Packing, unpacking and organizing D. all of the above
24. What sort of special request might guests ask from their valets?
A. Organizing repairs C. making booking, accommodation
B. Responding to unusual circumstances or issue D. all of the above
25. A container with divisions used in housekeeping to hold cleaning tools and chemicals.
A. Cart or Trolley B. caddy C. tool box D. Buckets or pails
26. What cleaning tool is used to collect dust and dirt with a help of a broom.?
A. Dusters B. Dustpans C. Mops D. Brooms
27. What is the generic term of ethanol.
A. Alcohol B. Phenol C. Halogen D. Sodium carbonate
28. How might a valet satisfy a valet-serviced guest?
A. Following company procedures C. guest belongings are properly handled
B. Strict privacy D. limit time allotted
29. Why is it important for valets to protect and maintain guest privacy and confidentially?
A. Security purpose C. emotional purposes
B. Personal purposes D. all of the above
30. What do you think valets should do if asked by a guest to do something illegal and/or dangerous?
A. Explain properly and refuse politely C. makes necessary action
B. Tell the superior D. report to the police
31. What equipment are used to clean carpet and upholstery?
A. Floor Scrubber and Polisher C. Upholstery Steam Cleaner
B. Carpet Shampoo Machine D. High Pressure washer
32. What machine is used in washing guest clothes and linen?
A. Washing machine B. flat iron C. presser D. none of the above
33. What part of the clothes are needed to check to know what kind of washing are needed to do?
A. Collar B. Manufacturers Label C. Sleeve D. Buttons
34. What is the other term for linens in the hotel?
A. Flatware B. flatwork C. flat iron D. flat ironer
35. It is used to soften water and remove light grease marks.
A. Caustic SodaB. Washing Soda c. Solvents d. Floor seal
36. It is used and cleaning materials containing stiffening agents and fabric conditioners.
A. Laundry aids B. polishes c. disinfectants d. floor seal
37. What chemical is used for jeweler’s rouge (a pink oxide of iron used for shining silver)?
A. Hard abrasive B. fine abrasive c. soft abrasive d. textile abrasive
38. What cleaning agent is used in cleaning metal?
A. Citric acid and acetic acid C. diluted hydrochloric acid
B. Metal polish D. fine abrasive
39. What plastic with lid is used to hold gathered garbage and trash while cleaning?
A. Buckets or pails B. Garbage bins C. vacuum cleaner D. all of the above
40. Who is the person who is in-charge in arranging you tour or in booking your flight?
A. Room Attendant B. housekeeper C. Concierge D. concerge
41. How many sheets in a traditional set up of the bed excluded the bed cover?
A. 3 B. 4 C. 5 D. 6
42. What time does the housekeeper conduct the turn down service?
A. 6:00 – 9:00 am B. 7:00 – 10:00 am C. 6:00 – 9:00 pm D. 6:00-6:30 pm
43. What is PPE?
A. Personal Protection Equipment C. Person Protective Equipment
B. Personal Protective Equivalent D. Personal Protective Equipment
44. The following are the sign or symptoms of intoxicated guest.
A. Slurred speech C. reddish face
B. Uneven walk D. all of the above
45. The following are the procedures of using washing machine.
A. Clean first C. wipe after use/ cover if necessary
B. Check wires D. all of the above
46. What is the 3rd sheet in the traditional/standard bed?
A. Flat Sheet B. Blanket C. Bed Runner D. Bed Cover
47. Clothes like shirts, trousers, coats, suits, skirts, gowns and the like are stored properly in _____________.
A. Wardrobe B. Drawers C. Bathroom D. none of the above
48. There is a need for sensitivity when unpacking guest luggage as the guest may be tired and irritable from journey EXCEPT.
A. Work as quickly as possible in order for the guest to have privacy
B. It’s a must for the guest to have a butler or valet.
C. Some guest will want to unpack bags containing their personal items but will be happy for vales to unpack the other bag.
D. Be aware of the guest’s emotion
49. The following standards in preparing guest clothes and shoes EXCEPT.
A. The more direct and exact information from the guest the better.
B. Don’t need to ask the guest what to do with his/her clothes.
C. Arrange each item accordingly so the use can dress up quickly.
D. Praise the guest on his or her appearance and on his or her choice of clothes.
50. Securing guest luggage must adhere to the following standards EXCEPT.
A. Allow your supervisor to handle or take items from the luggage.
B. Restrict access to areas where the guest’s luggage is stored or being unpacked.
C. Look for evidence of tampering and advise the guest if this is detected.
D. Notify the guest or his or her staff as to where the luggage has been taken for storage.
51. What types of linen used in housekeeping?
A. Cotton and silk B. wool and cotton C. cotton, silk, wool and hemp D. all of the above
52. All of these are principles in laundering except:
A. Collection B. transportation C. sorting D. folding
53. What type of linen that is considered the most popular fabric?
A. Cotton B. silk C. wool D. synthetic
54. What If the room has a “Do not Disturb” sign who is requesting you for a make-up room, what are you going to do?
A. Need to return later C. open the door
B. Knock on the door D. never mind
55. Packaging and sorting of laundry items may include the following EXCEPT.
A. Folding and hanging
B. Wrapping and hear sealing
C. Building rapport and goodwill
D. Labeling of laundry items
56. Why does in every hotel must have guest laundry collection procedure?
A. To ensure proper waste disposal
B. To promote the product of the hotel
C. to come up with accurate output
D. none of the above
57. What type of linen that can be obtain from the stem of the plants?
A. Cotton
B. Hemp
C. Synthetic
D. Silk
58. Why does the pillow case need to wash separately with the other linens?
A. Because of the texture C. to avoid discoloration
B. Because of the sizes D. all of the above
59. What pre – and – on – departure activities may valet assist their guest.
A. Luggage management B. room service C. reservation D. meeting with the personnel
60. These are the services delivered by the valet EXCEPT.
A. Organization of special function
B. Organization of tours and excursions
C. Delivery of room service
D. Going out with the guest
Answer key
1. A
2. C
3. D
4. B
5. B
6. A/C
7. D
8. A
9. B
10. D
11. D
12. D
13. D*****
14. A
15. D
16. D
17. A
18. D*****
19. B
20. C
21. C
22. A
23. B
24. D
25. B
26. B
27. A
28. C
29. D
30. A
31. C
32. A
33. D
34. A
35. B
36. A
37. B
38. B
39. B
40. C
41. B
42. C
43. D
44. D
45. d
46. b
47. a
48. b
49. b
50. a
51. d
52. b
53. a
54. a
55. c
56. c
57. b
58. b
59. a
60. d