Agent: Hi Kate My name is Alin Tanase , calling from Skype Corp.

Kate, I just noticed that you visited our

website and downloaded a white-paper on how to increase efficiency of calls within the sales
organization while reducing the associated costs, right ?

Kate: that’s right

Agent: May I ask you if your sales departaments are now functioning using a call based approach
towards customers ?

Kate : Yes

Agent : And do you happen to be using IP-Telephony to make calls or the normal landline ?

Kate : we are making calls oldschool , landline based or mobile phone calls

Agent : How are these calls split ? Are most of them local or also some international calls? Also, are you
mainly calling landlines or mobiles?

Kate : We are also calling internationally quite often, both on mobiles and landlines.

Agent: I believe that you are not happy with the calling process, in terms of effectiveness. What is your
main concern now ?

Kate : blab la whatever reason il tinem minte

Agent: Hm.. what about the cost of using this service ? Is it sustainable for your department ?

Kate: sigur o sa se planga de costuri si paftul ca fluctueaza de la luna la alta

Agent: I do understand. Great . Now , …(aici as recapitula nevoile ei – to reinforce ca am inteles ce vrea )
si as incepe sa ii descriu beneficiile folosirii Skype Business for doing sales calls. – as reinforce cumva : “ I
am sure you are already familiar with Skype – ca sa arat ca stiu din briefing ca ea foloseste skype )

- Ease of usage and amount of contact information

- Agents can call from anywhere (work from home)
- Skype is used by most corporations for business calls/sales calls
- Calls quality is net superior versus landline/mobile calls
- You can also share documents while on call
- More professional
- Pay for licensing and monthly telephony costs (no more extra charges from the landline –
mobile telephony provider when calling internationally )
- Manage you sales team activity better (easily recording KPIs data, calls count, call duration ,
frequency , response rates etc)

Terminam cu : is this something you would like to hear more about ? This is only a general description of
the main benefist of Skype , but if this is something that you would consider for your sales department, I
would be more than happy to redirect one of our product specialists (sau cum s-or chema ) to get in
touch with you for a more tailored approach .
Kate : yes , da vreau

Agent : when would it be a good time to be contated by my colleague ? Would you like to be contated
by email or phone ? daca zice email – confirmi daca mai e tot ala (ca sa vada ca ai info despre ea si ca nu
suni de pe strada )

Aia e

Multumesc la revedere

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