PRAKASH TUKARAM RASANKAR

EMAIL ID : prakash.rasankar@gmail.com
CONTACT NO.: +91 8898830019\7045933941.
ADDRESS:- Room No 40. Jai Ambhe Mitra Mandal, Shubhashnagar,
MIDC Road, Digha, Airoli, Navi mumbai-400708
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SUMMARY OF EXPERIENCE: 5.10 YEAR in IT

WORK EXPERIENCE
1) From : 26 Mar2017 To till Date.
Working as a System administrator L2 in Wipro Technology Pvt Ltd

 Current Company : Wipro Technology Pvt Ltd

 Client name : Wipro Infotech
 Designation : System administrator L2

 Maintain SCCM infrastructure to support Standalone Primary and 4 DPs.

 served as a senior system center Configuration Manager(SCCM) Engineer.
 Primary responsibilities included patch Management, application/package distribution, operating system
deployment(OSD) and security compliance.
 Successfully remediated SCCM site and client issues regarding boundaries ,replication, application deployment,
patching, group policy and Windows Management Instrumentation (WMI) using Configuration Manager Trace Log
(CMTRACE) tool.
 Writing Custom actions using Batch Script.
 Creating collections and managing SCCM deployments in a large-scale global environment of 7,000+ users.
 Participate in various Team meetings, Project meetings and Coordination meeting with Stake holders.
 Creating Knowledge Base articles.
 Monitoring the health of all SCCM servers.

BMC Client Management Operations Activity:

 Upgrade BMC Client Management application12.0 to 12.6.0.
 Examine Asset Core requirements, installation, and setup
 Examine the Console, remote control, direct access, and user preferences
 Examine groups and security profiles
 Examine Agent Rollout and tasks
 Examine Inventory types, device groups, and history
 Generate Inventories with Ops rules and imports
 Examine Software Management, application catalogue, and application management
 Examine Asset Discovery
 Examine Patch Manager components and configuration
 Examine OSD components and configuration
 Patch managed devices configuration, rules, and reports.
 Troubleshoot clients with broken BMC Client Management links and resolve to ensure clients are up to date.

2) From : 25 September 2015 to 26 Mar2017 Date.

Working as a Desktop Support Engineer L2 in Magna Infotech Pvt Ltd

 Current Company : Magna Infotech Pvt Ltd

 Client name : Wipro Infotech
 Designation : Desktop Support Engineer L2

 Idfcbank domain migration

 Configure outlook and take backup
 Office 365 migration
 Analyzing & developing key components using methodology prescribed techniques.
 Communicating with users, other staff and suppliers.
 Network connectivity troubleshooting, ping, team viewer.
 Resolved all problems and questions in a timely manner.
 Maintained hardware and software record
 Setup employee login ID and assign rights
 Configuration & Installation of Network Printers.
 Responsible for communication protocols, configuration, integration & security.
 Investigating, diagnosing and resolve all network problems.
 Maintaining pre-packaged software applications on the LAN.
 Configuring Microsoft outlook for user and troubleshooting Mail Problem.
 Creating & managing user’s profile.

3) From : 6 April 2015 to 21 August 2015

Working as a Desktop Support Engineer L2 in NEW RAMPGREEN TECHNOLOGIES PVT. LTD.

 Current Company : NEW RAMPGREEN TECHNOLOGIES PVT. LTD (I.T. Turbhe)

 Designation : Desktop Support Engineer L2

 Administering & designing LANs, IP phone.

 Communicating with users, other staff and suppliers.
 Network connectivity troubleshooting, ping, Team viewer.
 Resolved all problems and questions in a timely manner.
 Maintained hardware and software record
 Configuration & Installation of Network Printers.
 Investigating, diagnosing and resolve all network problems.
 Configuring Microsoft outlook for user and troubleshooting Mail Problem.
 Creating & managing user’s profile.
 Configured of user mails in MS Outlook.

4) From : 8 Aug 2014 To April 2015

Working as an Application Support Engineer L1 in Bancs24 Application TATA Consultancy Services

 Client: ALLAHABAD BANK - C.B.S PROJECT (I.T. VASHI)

 Designation: Application Support Engineer Level 01
 Franchisee: Nelito System Pvt. Ltd.

 Operation Support for Bancs24 Application.

  Listening Banker Queries & give to him proper Solution.
 Sending Reports as Per Bank Requirement.
 Unlocked the User & Domain Joining as per Zonal Requirements
 Helpdesk support includes, Handling Customer Complaints & Feed Back Them.
 Assigning & resolving web calls & Tickets.
 Banking domain includes day to day work of the bank.
 Server setup including Oracle Installation, IIS creation, Creation & Sharing of FTP Folders.
 All Printers Installation includes Divers & page setup.
 All Record Maintain in Excel bank Format

5) From Oct. 2013 TO 8 Aug 2014.

Working as a Technical Support Engineer L2 in POS Support Administrator on BASE -24 with Wipro
InfoTech.

 Client : HDFC Bank (I.T. Kanjurmarg)

 Designation: Technical Support Engineer Level 2
 Franchisee: ITSOURCE INDIA PVT.LTD.

RESPONSIBILITY: -

 Testing of POS new software with reference to Bank requirement in UAT as well as production environment.
 Monitoring all setup through base 24 application.
 Testing of various POS Terminal of vendors like VeriFone, Hypercom, Gemalto, Ingenico, Pine labs etc.
 Resolving production queries raised by various team with-in the TAT.
 Support all queries relating to functioning of POS raised by Merchant sales team, service center and other related
staff. Track and coordinate resolution of all such queries.
 To assist service engineer who are present at merchant location and facing problem regarding terminal
configuration and setup.
 Remote support to HDFC Bank branches for POS software.
 Coordinating with other teams i.e. IT team, The FM team and the business team for problem resolution or for new
NAC installation.
 Weekly and monthly POS MIS report.

Professional / Academic Qualification

 Passed with 53.86%of marks TYBCOM at JVM Mehta College Mumbai University in 2013.
 Passed with 67.17%of marks in 12th Educations at RMV Jr. College Mumbai University in 2009.
 Passed with 57.23%of marks in 10th class at Hindmatha Vidyalya School Mumbai University in 2007.

PERSONAL DETAILES
 Date of Birth : 27th Jan 1991.
 Language : English, Hindi & Marathi.
 Marital status : Single

Date:
Place:

(Prakash Tukaram Rasankar)