Informação em
Gestão
Cap. 1 - Conceitos
Fundamentais
13000907@edu.ulusiada.pt
Chapter
1
Conceitos Fundamentais
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Why study Information Systems and
Information Technology?
Vital component of successful
businesses
Um sistema (σύστημα), é
Vindo do grego o termo
um conjunto de elementos
"sistema" significa
interconectados, de modo
"combinar", "ajustar",
a formar um todo
"formar um conjunto".
organizado.
Aspectos importantes:
• Sinergia
• Homeostase
• Modelizar o sistema
• Análise dos componentes vs
visão holista
1-6
What is an Information System?
An organized combination of
• People
• Hardware
• Software
• Communications networks
• Data resources
• Policies and procedures
We will focus on
In theory, IS could be Computer-Based
paper based Information Systems
(CBIS)
1-9
IS Knowledge Framework for
Business Professionals
1-10
What should a Business Professional
know about IS?
1-11
What does IS do for a business?
1-12
What is E-business?
1-14
E-business use
1-16
Operations support systems
Efficiently
process business
transactions
Control
industrial
processes
Support
communications
and collaboration
Update corporate
databases
1-17
Management Support Systems
Provide
information and
support for
effective decision
making by
managers
1-18
Challenges and Opportunities of IT
1-19
Measuring success of an IS
Efficiency Effectiveness ???
• Minimize cost, • Support • Difference
time and use of business between
information strategies Efficiency and
resources • Enable Effectiveness?
business
processes
• Enhance
organizational
structure and
culture
• Increase the
customer and
business value
1-20
Developing IS Solutions
1-21
Systems have three basic functions:
1-24
A business as a system
1-25
Information systems model
1-26
Data versus Information
Data are raw facts about physical phenomena or
business transactions
Example:
Informação é o resultado do
processamento, manipulação e
organização de dados de tal
forma que represente uma
modificação (quantitativa ou
qualitativa) no conhecimento do
sistema que a recebe.
1-28
Dados
2-31
Two kinds of knowledge
Explicit
Tacit knowledge
knowledge
•Data, •The “how-to”
documents and knowledge
things written which reside in
down or stored workers’
on computers minds
2-32
How can we provide customer
value?
Track individual preferences
2-35
Four strategies for agility
An agile company:
2-38
Resumo
Sistemas
Sistemas de Informação
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Cap. 1 - Conceitos
Fundamentais
Leituras
Dúvidas:
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