Lenovo Service Authorization Process

• Lenovo expects Service Providers to adhere to its training and authorization requirements
• Authorization is accomplished by achieving a specified grade on the authorization exam
– Course of study provided through education roadmaps with multiple course modules
– Authorized and experienced technicians only need to study areas where their knowledge is weaker
• Service Engineers must successfully complete Lenovo authorization training

CompTIA - A+ Certification RWSW111 – Lenovo Service and

(Recommended) Support Guide

RAWBasics –
RAService - Notebook, Tablet, Desktop & Workstation Warranty Basics for Technicians and Profile
Authorized Technician Administrators

RWST016 RWSW112 –
Warranty Service Warranty Basics for Technicians
Authorization Exam and Profile Administrators

RAWAdmin –
Education Roadmaps Warranty Basics for Service Managers and Claim
(Study Path) Administrators
RWSW113 -
Warranty Basics for Service Managers
and Claim Administrators
Warranty Service Education Roadmaps
• Education Roadmaps are the suggested path of study to prepare for the authorization exam
– CompTIA A+ topics and basic hardware knowledge are also included in the authorization exam

RMIntro RMProduct RMBest RMBest

RMService RMTech
Introduction & Soft Lenovo Product Technician Best Technician Best
Lenovo Service PC Technology
Skills Portfolio Practices (Videos) Practices (Videos)

RWSW103 RWSW200 RWSW201 RWSV100

RWSW100 RWSV200
Think Branded Lenovo Service Problem Understanding
Who is Lenovo? Batteries
Products (SOP/Warranties) Determination ESD

RWSW101 RWSW104 RWSW202 RWSV201

RWSW203 RWSV101
Lenovo Customer Lenovo Branded Lenovo Resources Cable
PC Basics PC Repair Kit
Service Products (Idea) (Tools/Websites) Management

RWSW102 RWSW205 RWSV203 RWSV204

Handling Difficult Using Lenovo Processor System Board
Customers Diagnostics & Heat Sink Service

RWSW206
RWSV207 RWSV202
System Board
Memory LCD Panel
Service

Core Modules
RWSW207 RWSV205
Operating System
Recovery Storage