CURRICULUM VITAE

Faraz Shafi
E-mail Address: faraz.shafi@hotmail.com
Contact no: +92-321-8244406
Mailing address: House no R-155 Sector 5-C/2, North Karachi

Objective
To seek excellence in the field of Human Resource Management performing a challenging role in Training
and Development and Recruitment and Selection of employees.

Academic Qualification
June 2010 MPA (Major in HRM) [1st Division]
Department of Public Administration, University Of Karachi

June 2009 BPA (Hons) [2nd Division]

Department of Public Administration, University Of Karachi

May 2005 HSC [B Grade]

Govt. Dehli College, Karachi

May 2003 SSC [A-1 Grade]

City Model School, Karachi

Professional Experience
March 08th 2010 till date:
Working at Pizza Hut, MCR (Pvt.) Ltd. As a Shift Manager (operations)

Job Responsibilities include:

 Leading the shifts with BOH/FOH staff.
 Maintaining CER on shift basis.
 Assuring Quality food products on shift basis
 Maintaining weekly restaurants inventory with the comparison of ideal and actual food and paper cost.
 Handling petty cash and office key boxes
 Banking procedures.
 Organizing special events like birthday parties, Eid celebrations
 Managing orientation of new employees and assigning required supplies for a new hire
 Controls Restaurants based delivery on shift basis.
 Maintaining staff roaster on weekly basis.
 Making a monthly payroll.
 Supervising outdoor catering activities
 Directs purchasing from Vendors and monthly ordering through ERP system
 Maintaining and generating reports for employee’s leave attendance.
 Maintaining personnel records and employee files.

Oct 11th ’09 to March 12th 2010:

Worked in UBL (contact Center) as Phone banker

Job Responsibilities include:

 Entertaining all customers through In-bound Calls.
 Customer complaints regarding banks products i.e. ATM cards, credit.
 ATM, Credit card activation and giving information to customer through online banking.
July 23rd 2009 to September 09th 2009:
6-week internship in MNET (Pvt.) Limited subsidiary of MCB Bank Ltd in the Human Resource Department.
Job responsibilities include:
 Sorting of the application forms and to short-list them.
 Updating the database of the employees and data entry.
 Maintained and organized the VSS files and recorded the given information.
 Updated and summarized the “Employee’s Relation Manual”

January 12th 08 to May 11st ’09:

Worked at KESC Contact Center as Customer Service Representative.
Job Responsibilities include:
 Entertain all In-Bound Call regarding complaints and services of KESC.
 Maintain all customer records area wise.
 Rectifying all complaints of all customer regions wise through their respective local center by wireless.

May 07 to December ’09:

Worked as Call Centre Agent in Alvia Promotion (outbound) Canadian campaign (Time Share).

Job Responsibilities include:

• Make out-bound calls in Canada to the customer for the purpose of marketing.
• Offer different promotions and services for the store “TVS” Ontario Canada

Major term papers/Research Reports

 Conducted a workshop on “Time Management”
 Report on “Training and Development of Employees” of Unilever Pakistan.
 Research report on “The Trend towards Fast Food Franchising in Pakistan”.
 Report on “Motivation of the Employees” for HRM on “Siemens” Pakistan.
 Survey report on the Dynamics of Organization—Indus Group of Textiles Ltd.
 Report on “Effective Communication in Business”.
 Thesis report on “The Constitutional Development of Pakistan since 1947”
 Report on “Issues in the Democratic System of Pakistan”
 Analysis on the “Black Economy in Pakistan”.
 Thesis report on the “Educational Policy of Pakistan”.
 An internship report on MNET(Pvt.) Company Limited covering the Business Development Department.

Co-curricular Activities
 Attend a seminar on Child & Women Labor in Pakistan.
 Attend a seminar Role of NGO’s in Pakistan Economy.
 Attend a seminar on Role of Local Govt. in Pakistan.
 Worked voluntarily in Ideas 2006

Skills and Interests

 Proficient in working with Windows, MS Word, MS Excel and MS PowerPoint, Outlook.
 Certificate in Hardware and Networking (2-Months)
 Capable of fluently read/write/speak and understand English and Urdu.
 Playing Cricket, Swimming and listening to music.

Personal Data

Date of birth: August, 24th 1986

Marital status: Single
References: Will furnish upon request.

Subject: Application for the Post of HR

Executive

Dear Sir,

I would like to apply for one of the candidate of above

mentioned post.

I have obtained Masters of Public Administration (MPA)

Majors in Human Resource Management June 2010, Department
of Public Administration University of Karachi. I find myself best
candidate for the said post.

Therefore, I request to you kindly give me a chance to prove

myself. I ensure you that I’ll work for the entire satisfaction of my
superiors.

Thank you for your kind consideration.

Sincerely Yours

Faraz Shafi