DAFTAR ISI

Kata Pengantar ...........................................................................................i

Daftar Isi ....................................................................................................ii

BAB I PENDAHULUAN

1.1 Latar Belakang .....................................................................................1

1.2 Rumusan Masalah ...............................................................................2

1.3 Tujuan ……………….........................................................................2

1.4 Manfaat ………………........................................................................2

BAB II TINJAUAN TEORI

2.1 Pengertian Konflik ...............................................................................1

2.2 Penyebab Konflik …………................................................................4

2.3 Proses Konflik ….................................................................................7

2.4 Penyelesaian Konflik ...........................................................................8

2.5 Strategi dan keterampilan manajemen konflik....................................11

2.6 Pandangan Mengenai Konflik…….....................................................13

2.7 Sumber Konflik …………………......................................................13

2.8 Jenis Konflik……................................................................................14

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BAB III PEMBAHASAN
3.1 Role Play............................................................................................16

BAB IV PENUTUP

5.1 Simpulan ............................................................................................18

5.2 Saran ..................................................................................................18

DAFTAR PUSTAKA

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