Shareholders:

Roxanne M. Castillo
Princess Merajane A Caralde
Noemie C. Malaca
Ronel Esquillo

Business Action Plan | Page 1 of 3

 Action Plan for (insert name of the product)

Background of the Product

Write some information about your product.

Big Picture Plan

What is your goal for your business?

Example:
The profitability of the business will increase as we improve our customer service culture and
increase staffing to service the increase in business.

Timeline
Where our business is now
Where our business will be in six months’ time
Where our business will be in 12 months’ time
Where our business will be in three years’ time
Description
Profit of Php 1,000 per selling, 4 staff and
minimum vacancies filled
All staff trained in customer service and
profitability improving
Annual profit of Php 20,000, 6 staff, no vacancies,
customer service culture
In top 20% of market share for our industry

How we will get there

Timing – Completion
Objective Strategy Person responsible
Date
Customer Service
Training June 2019
training for all staff
Identify skill set required
for additional staff and
Recruitment plan commission recruitment March 2019
agency to assist with
employment

Business Action Plan | Page 2 of 3

 Initially September
2019 and then ongoing
Improve customer Update website and keep
services current

Meet with top 20%

customers and identify
November 2019
ways to increase sales
Increase sales per customer
Produce product and
February 2019
services brochure
Improve cash flow to Introduce easy payment
October 2019
reduce costs plan for customers
Identify regional selling
events and book where March 2019
Increase customer relevant
base Review competitor offer
and target weakness in July 2019
their offer

Business Action Plan | Page 3 of 3