1
5. Action to safeguard future business
- Reassuring customer
- Providing alternative sources of supply for customers
- Other
6. Sanction penalties
- Compensation claim payments
- Attorney’s fee and legal expenses
- Staff time dealing with legal cases
- Fines and costs imposed due to criminal proceedings
- Increase in insurance premiums
- Other
7. Others
- Not included no. 1-6
8.
TOTAL