Ain Shams University MDP 323 Quality Systems

Faculty of Engineering Sheet 1: Quality Basic Concepts: Definitions & Terminology

Design and Production Engineering Department 2010/2011

1. Quality Basic Concepts: Definitions & Terminology

1- Tick () the correct sentence and () the uncorrect sentence and Then
Underline the mistakes and rewrite the correct sentence.
) Field contacts with users determine what qualities are needed
by users.……………...………………………………………. ( )
) Always one single department is responsible for the broad
quality function. ……………………………………………... ( )
) Conventional “quality control programs” have generally
emphasized adherence to specifications.…………………... ( )
) Two parameters of fitness for use: quality of design, and
quality of conformance.……………………...………………. ( )
) Long-life products should be effective; capable; available;
reliable; and not maintainable.……………………………..... ( )
) A sporadic condition is a long-standing adverse situation.….. ( )
) Chronic problems require the use of principles of
“breakthrough”.………………………………………..……. ( )
) The avoidance of chronic causes may be a part of the original
planning.………………….………………………………….. ( )
) Self-control is the activity of measuring results against the
goal and taking action on the difference.……...……………... ( )
) The Factual Approach means the answers should be based on
"opinion" not "fact".……………………………...………….. ( )
2- Fill in the spaces.
a) Purchasing specialists buy materials and component possessing ………...………….
b) Commerce is transacted through a distribution chain, requires ……………….…….
c) While economists properly distinguish between the manufacturing and service
industries, the quality problems…………………………………………………..….
d) A difference in specification for the same functional use is a difference in…….…...
e) A good quality objective is stated to emphasize that the business nature of the
quality problem necessitates a stress on prevention rather than…………….……….
f) A sporadic condition is a sudden adverse change in the status quo, while a chronic
condition is ………...……………………………………………………………….
g) Defect prevention actually consists of several different kinds of activities:
……………………..…,…………..…….……,and……………………..… .
1
 Ain Shams University MDP 323 Quality Systems

Faculty of Engineering Sheet 1: Quality Basic Concepts: Definitions & Terminology

Design and Production Engineering Department 2010/2011

h) Creating a state of self-control for a human being requires three means:

……………………..…,…………..…….……,and……………………..…..… .
i) The distinguishing features of a "fact" are: …..…………………..…,
………………...……,…………….…….……,and……………………………..… .
3- Choose the correct answer.
a) The quality spiral is concerned with:
i- Departments………………. ( ) ii- ( )
… Operators…………………….
iii- ( ) iv- ( )
Activities…………………… Managers……………………
b) The information on quality of design is heavily …………..….to the company.
i- internal ……………………. ( ) ii- internal & ( )
… external…………...
iii- interior ………………….. ( ) iv- external …………………… ( )
….
c) A chronic condition is a ..........-standing adverse situation:
i- long ……………………….. ( ) ii- medium ……….. ( )
… …………….
iii- ( ) iv- ( )
short………………………… small…………………………
d) Criteria that should be meeting to create a state of self-control for a human
being:
i- What is supposed to ( ) ii- What he is actually ( )
do……… doing……
iii- Taking regulatory ( ) iv- ِ All above…………………. ( )
action……
…
e) Any answer to the questions related to quality function should be based on:
i- opinion …………………. ( ) ii- vision …………………….. ( )
…… …
iii- fact ………………………. ( ) iv- belief …….………………. ( )
… …
4- Give Examples for the following:
a) Quality of conformance.
2
 Ain Shams University MDP 323 Quality Systems

Faculty of Engineering Sheet 1: Quality Basic Concepts: Definitions & Terminology

Design and Production Engineering Department 2010/2011

b) Chronic defects.
c) The concept of self-control as it applies to people in product design.
d) Any answer to the questions related to quality function should be based on fact.

5- Give Reseasons for the following:

a) Chronic defects.
c) The concept of self-control as it applies to people in product design.
d) Any answer to the questions related to quality function should be based on fact.

6- Differentiate between:
a) Quality of design and Quality of conformance.
b) Sporadic and chronic defects.
c) Control and breakthrough.
d) A change in technology and change in the cultural pattern of the people.
7- Show diagrammatically:
a) The quality spiral in company.
b) The difference between sporadic & chronic defects.
8- Put the following in the correct order:
Creating a state of self-control for a human being requires that
several essential criteria should be meeting. The man must be
provided with the means for: order
- Taking regulatory action…………………………………………… ( )
- Knowing what he is supposed to do………………………………... ( )
- Knowing what he is actually doing………………………………… ( )
9- Answer the following questions:
a) Quality should not be inspected into the product; it should be built in. Comment and
illustrate.
b) While economists properly distinguish between the manufacturing and service
industries, the quality problems have much in common. Comment using suitable
examples from heath care and banking.
c) Explain what is meant by: state of self-control, show its application on one of the
manufacturing department and one of the field service department.

3
 Ain Shams University MDP 323 Quality Systems

Faculty of Engineering Sheet 1: Quality Basic Concepts: Definitions & Terminology

Design and Production Engineering Department 2010/2011

d) Describe briefly the distinguish features of "the factual approach" and its
application on quality control work in manufacturing industries. Give some suitable
examples.
10- Study the following case and Answer the questions:
The Faculty of engineering, Ain Shams University Vision: "The faculty of
engineering, Ain Shams University aims to attain excellence in engineering education,
scientific research and community service through an integrated system for total
quality management linking all the faculty sectors and cooperation with different
national and international engineering institutions to assure sustainable development".
a) Identify four important sporadic and chronic deficiencies related to engineering
education in the faculty of engineering, Ain Shams university. Using "the factual
approach".

b) Show how the faculty can overcome these deficiencies.