ACCELERATED

USER ACCEPTANCE
AND IMPROVED
MARKETABILITY
For an HRM Solution Through
Crowd Testing
COUNTRY DOMAIN
INDIA INFORMATION TECHNOLOGY CYGNET INFOTECH
+1-609-245-0971
inquiry@cygnetinfotech.com
www.cygnetinfotech.com

CLIENT PROFILE
The client is a leading global
technology services provider with
deep industry and business process
expertise, global resources, and a
proven track record in developing
creative technology solutions for two
decades.
They created and customized a Human
Resource Management suite to address
their internal needs while also ensuring
its market ready. The solution had been
created for different departments
offering personnel management with
multiple roles within departments.
The functionality demanded that
employees, their reporting authorities
and the Human Resource Department
could simultaneously operate the suite
based on their customized roles and
responsibilities depending on the
overall departmental hierarchy.
PAGE 2
BUSINESS SCENARIO
The client is a growing company with a young
enthusiastic workforce and intra-departmental
autonomous culture. It became difficult to keep
track of departmental and individual productivity
with relevant insights and employee engagement.
Moreover, the challenges related to compliance
and reporting were increasing.
Therefore, the client had customized the HRM
solution and planned to roll out Web, iOS and
Android applications for the same. The solution is a
comprehensive HR suite offering features such as:
EMPLOYEE ONBOARDING ATTENDANCE
TRAINING & DEVELOPMENT DATA MANAGEMENT
PERFORMANCE MANAGEMENT PROJECT MANAGEMENT
PAYROLL MANAGEMENT EXIT MANAGEMENT
As the comprehensive suite had been created
for different departments and multiple roles in
respective departments, the testing would be
wide-ranging needing additional time and
resources.
The client had offered a stringent deadline for
releasing the product. The challenge was to cover
each role and module by performing the task using
a limited team since all permutations and
combinations needed to be checked thoroughly
and repeatedly to ensure user acceptance and
marketability of the product.
www.cygnet-infotech.com
CYGNET SOLUTION
After thorough discovery, experts at Cygnet
suggested that Crowd testing would solve the
client’s challenges with speed and accuracy.
It would ensure the product was market ready
using real users as testers working on their
actual operating devices in live environments.
This would help increase user acceptance of
the product.
Crowd Testing is generally carried out by
assigning testers from an open-ended crowd,
a fixed set of tasks under the supervision of a
Test Coordinator, thus allowing more individuals
using variety of devices and environments in
real-life to participate in the exercise.
The Cygnet QA team facilitated the Crowd
Testing process as a QA Consultant to the client.
The internal team collected a set of Test Cases
for different modules which had to be executed
on multiple devices and browsers. The Test
Coordinator served as the Point of Contact
between the crowd testers, the inhouse testing
team and the client. The lead derived these tests
and distributed the work among 20 testers in
total.
AS A CROWD TESTING CONSULTANT,
THE TESTING COORDINATOR AT CYGNET
CARRIED OUT THE FOLLOWING OPERATIONS:

Continuous Ensure that project
coordination with the related information
development team at like project overview,
the client’s end to test accounts and any
ensure setting up of other pre-requisite
proper environments is available before
testing commences
Gather data related
to all Testers well in
advance for strategic
overview of the
testing process,
especially, for multi-
lingual and multi-
geographical testing
Screen the basic
capabilities of the
Tester before
assigning work to
him

Oversee the Guide all testers Ensure that testing Monitor the
planning, work whether internal or is carried within individual tester’s
distribution and external for all the scope defined work and decide
task allocation to conditions, information by the client whether additional
resources available or requirements training is needed to
for testing pertaining to the make the Testing
application more meaningful

Conduct Internal Be available during Filter queries and Send regular

Training, if needed, the testing hours to questions and testing cycle
to post issues or answer and forward critical reports to the
provide monitor the overall concerns to the client
documentation for testing activities client
the client’s ease

Review and confirm the bugs posted by the Ensure that we don’t simply run after achieving ‘bug’
internal and external team members targets but address critical issues that need fixing

PAGE 3 www.cygnet-infotech.com
The test coordinator at Cygnet assigned the
testers specific roles using different modules
within the application on their respective
devices using multiple browsers. A single bug
tracking system was put in place to track all
posted bugs. This significantly reduced the
chances of duplication of bugs saving time
while making the process even more efficient.
Once an individual tester finished the
assignment, he submitted the report to the
coordinator.
The coordinator combined the reports both
in-house and external, performed the validation
of the work and posted the bugs. In addition,
we ensured that the actual output reflected
tangible outcomes (bugs solved) instead of
DEVELOPMENT APPROACH FRAMEWORK /
WORKFLOW DIAGRAM:
CLIENT
SERVICE PROVIDER
DEFECT
VALIDATION
TEST COORDINATOR
DEVICES AND OTHER
INFRASTRUCTURE
PAGE 4
simply ‘suggestions’ for enhancing the user
experience.
Another report was generated after this process
to prioritize the criticality of issues. Once the
issues were resolved, another round of testing as
part of regression was carried out which helped
ensure the stability and superior performance of
the application.
In addition, Functionality Testing, Regression
Testing, Retesting, Integration Testing,
Compatibility Testing and Performance Testing
were carried out inhouse prior to delivering the
product to the client as part of necessary
standard testing procedures.
REPORTS
CROWD TESTING TEAM
INTERNAL EXTERNAL
www.cygnet-infotech.com
 TECHNOLOGY
STACK

TECHNOLOGY
.NET

BENEFITS TO THE CLIENT &

THEIR END-USERS
The client was able to optimize the application’s
time- to-market due to swift and seamless testing
BROWSER COMPATIBILITY
allocation in real as well as lab-simulated testing
environments. The entire process was supervised by Chrome
QA experts at Cygnet with deep-domain expertise to IE
ensure that the best practices were followed during Firefox
the process. Edge
Safari
The testing cycle was completed within a week’s
time with aggregate 600 collective hours utilized
by 20 resources for an average of 6 hours per day
for 5 days in total. This saved client’s productive
hours giving them enough time to focus on the
strategic aspects including optimizing the product’s
marketability by enhancing their existing revenue TOOLS
streams. Mantis
Jira
In addition, the client’s IT and Human Resources team
TestLink
had enough time to strategize and facilitate a culture
change for enterprise-wide smooth implementation
and adoption of the HRM solution.

HERE ARE SOME KEY BENEFITS THEY

RECEIVED AS A RESULT OF THE EXERCISE:
PROJECT MANAGEMENT
Increased User Acceptance due to real-life user and METHODOLOGY
environment testing Agile Kanban

Superior User Experience as real users tested the

application in real environments
Accelerated Output due to Faster Allocation of
Testing Cycles
Cost Optimization Due to Minimum Requirement of
Internal Testing Team
Reduced Time-to-Market for Increased Profitability

PAGE 5 www.cygnet-infotech.com
 I
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ABOUT CYGNET
Working with
Global Brands

Cygnet Infotech is one of the most trusted names in the IT

space delivering technology solutions to global clients
across 35 countries. Born out of a vision to create software
development company where quality, innovation and
We Have Delivered
personalized services trump low cost, makeshift solution, 2000+ Enterprise-
Cygnet partners with its client to help them transform into Class Solutions &
high performance businesses. Products

Cygnet has deep industry and business process expertise,

global resources and a proven track record in delivering
innovative technology solutions. Cygnet can mobilize the
right people, skills and technologies that improves business
Our 100% Agile
performance. Approach
Creates Value

CONTACT US
USA INDIA We Are
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125 Village Boulevard, 16-Swastik Society, Company
Suite 315, Princeton, Nr. AMCO Bank, Stadium Circle,
NJ 08540 Navrangpura, Ahmedabad 380009

+1-609-245-0971 +91-79-67124000
+1-609-533-8393

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+44-20-8099-1653 +971 52 830 5127

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