LOGISTICS
EFFICIENT EFFECTIVE
DOING THE THING RIGHT DOING THE RIGHT THING
EFFICIENT + EFFECTIVE
DOING THE RIGHT THING RIGHT
Transporteffektivitetsdagen 2014 2014-09-03 www.handels.gu.se
Observations on
Efficiency vs. Effectiveness
1. Both concepts relate to an objective and are
measured by reference to its achievement
2. Objectives differ between actors
3. Over time, objectives change or are changed
4. Both concepts are measured relatively against an
ideal (benchmark), reference group or over time
5. Efficiency and effectiveness may be in conflict and
a trade-off may have to be made
3 200
15 100
3 800 1 000
8 700 1 000
11 500
3 400
4 000 17 200
100
100
50
25 400 300
300
200
1 200
500
2 800 24 300
23 000
6 400
500
1. Capacity Utilisation