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Sample Group Training Pty Ltd

111 Sample Street
(PO Box 222)
SAMPLE TOWN NSW 0001

Ph: 9111 1111

Fax: 9222 2222

Email: name@samplegt.nsw.au
Company website:
www.samplegrouptraining.com.au
 Sample Group Training Pty Ltd

PURPOSE OF THE MANUAL

Company Manual

Manual Layout

SECTION 1: OUR COMPANY

1.1 Introduction

1.2 Company Background

SECTION 2: OUR VISION AND MISSION

2.1 Vision

2.2 Mission

2.3 Quality Management

2.4 Code of Ethics

Our Customers
Our People
Our Community
.

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 Sample Group Training Pty Ltd

2.5 Code of Practice

2.6 Legislative and Regulatory Requirements

Access and Equity
Occupational Health and Safety
Workers Compensation
Rehabilitation
Child Protection
The National Employment Standards

2.7 External Monitoring

Sample Group Training makes contact with our apprentices and trainees, their off-the-job
training provider and their host employer or representative, at least once each quarter. The
aim is to provide employees with regular constructive feedback on their performance and to
create a framework for open discussion between the employee the host employer and Sample
Group Training. This contact also provides an opportunity to carry out safety assessment and
monitoring of the work area.

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 Sample Group Training Pty Ltd

SECTION 3: COMPANY MANAGEMENT

3.1 Directors

3.2 Organisational Structure

Sample GROUP TRAINING ORGANISATIONAL CHART

Board of Directors

General Manager

Assistant General
Manager

Administration Unit Business Unit 1 Business Unit 2 Business Unit 3 Business Unit 4
Accountant Sydney Wagga Group Contracted Labour North Coast
Payroll Officer Group Training Training Division Group Training
Credit Officer Manager Manager Manager Manager
Receptionist H R Officer Field Officers Sales Representative Field Officer
Field Officers Administration Administration
Sales Representative
Administration

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 Sample Group Training Pty Ltd

3.3 Responsibilities and Authorities

Organisation

3.4 Management System Review

Input
Output

3.5 System Structure

General
Management System Control

3.6 Business Planning and Marketing

3.7 Financial Management

SECTION 4: ADMINISTRATION
4.1 Human Resources (Company Staff and Contractors)

4.2 Staff Recruitment/Induction/Development

4.3 Records Management

4.4 Invoicing

4.5 Purchasing
Purchase Orders/Requisitions

4.6 Payroll

4.7 Vehicle Fleet Management

4.8 Internet/E-mail Use

4.9 Internal Audits

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 Sample Group Training Pty Ltd

SECTION 5: PRODUCTS AND SERVICES DELIVERY

5.1 Sourcing and Selection of Host Employers

5.2 Recruitment and Selection of Apprentices/Trainees

5.3 Signing Up of Apprentices/Trainees

5.4 Induction of Apprentices/Trainees

5.5 Monitoring and Pastoral Care

5.6 Rotations

5.7 Suspensions and Cancellations

5.8 Client Feedback and Complaints Handling

5.9 Data Analysis

5.10 System Problems and Improvements

SECTION 6: DOCUMENTATION
6.1 Company Manual Issue and Document Control
Master List of Internal Documents

Description Version No. Date

Quality System Company Manual

Staff Handbook

Apprentice/Trainee Handbook

Host Employer Handbook

Code of Conduct

Interview template

Equal Employment and Opportunity Policy

DET reports

Workcover Regulations and Acts

AUTHORISED BY: _____________________________ Date:________________

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