CURRICULUM VITAE

DevashishShukla
Mob : 8669189949
E-Mail: devashish.hp@gmail.com

Career Objective:

To explore the professional environment by utilizing the skills gained

during my academic and professional session through character, commitment
and discipline.

Qualification:

● Bachelor of Computer Application from Mahatma Gandhi KashiVidyapith

Varanasi with 58.76% in 2013.
● Intermediate (55.4%) 2010 from Uttar Pradesh Board.
● High School (54.5%) 2008 from Uttar Pradesh Board.

Personal Skills:

● Hardworking, with spirit of completing any task with full commitment

● Willingness to learn
● Fast Learner
● Team Facilitator (Capable of working in a group and even Leading it)
● Good logic & problem solving abilities
● Positive Attitude, calm and balanced, optimist, Young, Energetic.
● I always achieve the goals set by the organization.

Technical Skills:-

Programming Language (Basic) C ,C++ ,Core-JAVA,Asp.net

Operating System (Basic) Windows XP, Vista, win7,win 8, Linux
Database (Basic) Oracle10g/11g,PL-SQL,MySQL.
Concepts (Basic) Computer Architecture, DBMS, Operating System.
Web Technologies (Basic) .NET,C#,HTML.
Accouting Package Tally 7.2, SAP

Working Experience:
1. Hewelett Pckard India Ltd

Company Aforeserve.com Ltd

Project UPLC(Uttar Pradesh Laptop Distribution)
Location Allahabad/Lucknow/Varanasi
Job Period 26-june-13 to 28-november-15(project end)
Job Role:

⮚ Providing technical support to users on phone, through shared mailbox, ticketing

tool
⮚ Raising tickets for reported issues and assigning tickets to respective team
⮚ Monitoring ticket queue
⮚ Taking follow-up on tickets from assignee
⮚ Monitoring shared mailbox and taking appropriate action
⮚ Providing remote support to user through Skype 2016 and mstsc command
⮚ Providing technical training to engineers
⮚ Visiting DM/SDM to get service feedback overall HUB
⮚ Visiting all 20 sub centers to monthly update
⮚ VPN client issues
⮚ Support all 38 engineers for technical and non-technical issues
⮚ Application related issue

3. Melody Food Merchant Pvt Ltd

Company Melody Food Merchant Pvt Ltd

Project Cherry Fresh
Location Delhi
Job Period 30-Dec-2015 to 6-Aug-2017

Job Role:

⮚ Act as Operation Head

⮚ Receive/respond to email enquiries.
⮚ Monitoring Escalation Mailbox and handling all escalated issues and replying to
all the escalated emails
⮚ Develop & Implement Sales Strategy in line with corporate strategy.
⮚ Produce daily, weekly and monthly reports
⮚ Be a central coordinator and assist all departments in day to day business
operations.
⮚ Handle all outlets administrative activities.
⮚ Coordinate with internal departments for operation related issues.
⮚ Handling events
⮚ Marketing

3. Vijay Sales:
 Company Vijay Sales

Project Sales

Location Pune

Job Period 23-Sep-2017 to current

Job Role:
➢ Executive team leadership
➢ Marketing/product line development
➢ Process improvement
➢ Client/vendor relations
➢ Managed inventory control/Shrinkage by conducting weekly and monthly
counts
➢ Ensure that customers and prospective customers were treated with the
highest levels of courtesy and professionalism.
➢ Resolved customer concerns in a timely and empathetic manner.
➢ worked on SAP
➢ Delivery related concerns
➢ Knowledged in all electronic products

Personal Details:

● Date of Birth : 20Aug,1993

● Father’s Name : Mr. Ram Kumar Shukla
● Marital Status : Single
● Gender : Male
● Nationality : Indian
● Permanent Address : Village: Tulsipatti, P.O: Suryabhanpur,
District: BHADOHI, UP 221310
● Known Language : Hindi, English, Bengali
● Passport : Applied
● Hobbies : Singing, Dance.
● PAN card : FSNPS1204P

Declaration

I hereby declare that all details provided herewith are true to my best of
Knowledge.

Place …………. Devashish Shukla