9364141051 Tom ### Call Back VoicemailGina ### Call Back No Answer
8179320144 Javier ### Call Back No Answer
Gina ### Disqualified Lead IB
9713041771 Gina ### Call Back Hung UpGina 10/17/2019 Disqualified Lead
squalified Lead
Tomas ### Qualified Lead
squalified Lead
9102802509 Othon 10/18/2019 Will Call BackAparicio 10/19/2019 Call Back Hung Up
6266077973
Caller requested
Aparicio 10/19/2019
a call back on 10/21/2019
Will Call
after
Back
3pmGina
pacific10/21/2019
time. Disqualified Lead
9796378810 Aparicio 10/19/2019 Call Back VoicemailGina 10/21/2019 Call Back Voicemail
2102895224 Aparicio 10/19/2019 Call Back VoicemailGina 10/21/2019 Call Back Hung Up
8039689228 Aparicio 10/19/2019 Call Back No Answer
Gina 10/21/2019 Call Back No Answer
7037431216 ###
onger Interested
ualified Lead
qualified Lead
Back Voicemail
Back No Answer
Back Voicemail
Back No Answer
l Back Hung Up
Back No Answer
Notes Disposition6th AttemptDate/Hour Notes Disposition7th AttemptDate/Hour Notes Disposition
Disposition
Reason
Disqualified Lead
Wrong Number
Call Back No Answer Jesus F 10/22/2019 Call Back No Answer
Will Callback 10/31/2019
Disqualified Lead
Qualified Lead
Qualified Lead
Call Back Voicemail Jesus F 10/23/2019 Call Back No Answer
Qualified Lead
Disqualified Lead
Call Back No Answer Jesus F 10/26/2019 No Longer Interested
Qualified Lead
Call Back Voicemail Jesus F 10/28/2019 Call Back Voicemail
Disqualified Lead
Disqualified Lead
Call Back Voicemail
Wrong Number
Call Back No Answer Crothon 10/31/2019 Bad Number
Will Callback
Call Back No Answer
Call Back No Answer
3rd Attempt Date/Hour Notes Disposition 4th Attempt Date/Hour
Jesus F 10/29/2019 They Will Callback Will Call Back Crothon 10/31/2019
Disqualified Lead
Will get information and callback Caller will get dates/medical record/information
Request callback didCaller
not mention
have the that
information
he will need to get information to callback /caller just give the number to callback a
Request callback didCaller
not mention
have the that
information
he will need to get information to callback /caller just give the number to callback a
Request callback didCaller
not mention
have the that
information
he will need to get information to callback /caller just give the number to callback a
Will get information and callback Caller will get dates/medical record/information
PNC request a callback/Request callback and hung upPNC was busy and request a callback (work or other)
Will get information and callback Caller will get dates/medical record/information
Request callback didCaller
not mention
have the that
information
he will need to get information to callback /caller just give the number to callback a
PNC request a callback/Request callback and hung upPNC was busy and request a callback (work or other)
Will get information and callback Caller will get dates/medical record/information
PNC request a callback/Request callback and hung upPNC was busy and request a callback (work or other)
Request callback didCaller
not mention
have the that
information
he will need to get information to callback /caller just give the number to callback a
Request callback didCaller
not mention
have the that
information
he will need to get information to callback /caller just give the number to callback a
Will get information and callback Caller will get dates/medical record/information
Caller mentioned will callback and hung Caller
up said that he will callback and hung up no more information provide
Request callback didCaller
not mention
have the that
information
he will need to get information to callback /caller just give the number to callback a
Will get information and callback Caller will get dates/medical record/information
Will get information and callback Caller will get dates/medical record/information
Will get information and callback Caller will get dates/medical record/information
PNC request a callback/Request callback and hung upPNC was busy and request a callback (work or other)
Will get information and callback Caller will get dates/medical record/information
PNC request a callback/Request callback and hung upPNC was busy and request a callback (work or other)
PNC request a callback/Request callback and hung upPNC was busy and request a callback (work or other)
Will have somebody else callback Will have somebody else call us back/will talkto somebody else about it first
PNC request a callback/Request callback and hung upPNC was busy and request a callback (work or other)
PNC request a callback/Request callback and hung upPNC was busy and request a callback (work or other)
Will get information and callback Caller will get dates/medical record/information
PNC request a callback/Request callback and hung upPNC was busy and request a callback (work or other)
Request callback didCaller
not mention
have the that
information
he will need to get information to callback /caller just give the number to callback a
Will get information and callback Caller will get dates/medical record/information
PNC request a callback/Request callback and hung upPNC was busy and request a callback (work or other)
PNC request a callback/Request callback and hung upPNC was busy and request a callback (work or other)
Caller mentioned will callback and hung Caller
up said that he will callback and hung up no more information provide
Request callback didCaller
not mention
have the that
information
he will need to get information to callback /caller just give the number to callback a
Request callback didCaller
not mention
have the that
information
he will need to get information to callback /caller just give the number to callback a
Request callback didCaller
not mention
have the that
information
he will need to get information to callback /caller just give the number to callback a
Will get information and callback Caller will get dates/medical record/information
Will get information and callback Caller will get dates/medical record/information
PNC was not available PNC not there/not sure when it will be available
Will get information and callback Caller will get dates/medical record/information
Will get information and callback Caller will get dates/medical record/information
Will get information and callback Caller will get dates/medical record/information
Will callback due to an issue with caller phone Bad connection during the call
Will get information and callback
Caller will get dates/medical record/information (calling on behalf of someone else)
Caller mentioned will callback and hung Caller
up said that he will callback and hung up no more information provide
Will get information and callback
Caller will get dates/medical record/information (calling on behalf of someone else)
Request callback didCaller
not mention
have the that
information
he will need to get information to callback /caller just give the number to callback a
Request callback didCaller
not mention
have the that
information
he will need to get information to callback /caller just give the number to callback a
Test Test
PNC request a callback/Request callback and hung upPNC was busy and request a callback (work or other)
Test Test
Test Test
Test Test
Test Test
PNC was not available PNC not there/not sure when it will be available
PNC was not available PNC not there/not sure when it will be available
Request callback didCaller
not mention
have the that
information
he will need to get information to callback /caller just give the number to callback a
Request callback didCaller
not mention
have the that
information
he will need to get information to callback /caller just give the number to callback a
Will get information and callback
Caller will get dates/medical record/information (calling on behalf of someone else)
Will get information and callback
Caller will get dates/medical record/information (calling on behalf of someone else)
Will get information and callback
Caller will get dates/medical record/information (calling on behalf of someone else)
PNC request a callback/Request callback and hung upPNC was busy and request a callback (work or other)
Test Test
PNC request a callback/Request callback and hung upPNC was busy and request a callback (work or other)
Caller mentioned will callback and hung Caller
up said that he will callback and hung up no more information provide
Will get information and callback
Caller will get dates/medical record/information (calling on behalf of someone else)
PNC request a callback/Request callback and hung upPNC was busy and request a callback (work or other)
Request callback didCaller
not mention
have the that
information
he will need to get information to callback /caller just give the number to callback a
PNC was not available PNC not there/not sure when it will be available
PNC request a callback/Request callback and hung upPNC was busy and request a callback (work or other)
Request callback didCaller
not mention
have the that
information
he will need to get information to callback /caller just give the number to callback a
PNC request a callback/Request callback and hung upPNC was busy and request a callback (work or other)
PNC was not available PNC not there/not sure when it will be available
Caller mentioned will callback and hung Caller
up said that he will callback and hung up no more information provide
PNC request a callback/Request callback and hung upPNC was busy and request a callback (work or other)
PNC was not available PNC not there/not sure when it will be available
PNC request a callback/Request callback and hung upPNC was busy and request a callback (work or other)
PNC was not available PNC not there/not sure when it will be available
PNC request a callback/Request callback and hung upPNC was busy and request a callback (work or other)
Will have somebody else callback Will have friend/family member or someone else to callback
Request callback didCaller
not mention
have the that
information
he will need to get information to callback /caller just give the number to callback a
Will get information and callback
Caller will get dates/medical record/information (calling on behalf of someone else)
Caller mentioned will callback and hung Caller
up said that he will callback and hung up no more information provide
Will callback due to an issue with caller Caller
phonemention that she was not able to hear the agent clear and hung up
Caller mentioned will callback and hung Caller
up said that he will callback and hung up no more information provide
Request callback didCaller
not mention
have the that
information
he will need to get information to callback /caller just give the number to callback a
Caller mentioned will callback and hung Caller
up said that he will callback and hung up no more information provide
PNC was not available PNC not there/not sure when it will be available
Will get information and callback
Caller will get dates/medical record/information (calling on behalf of someone else)
Caller mentioned will callback and hung Caller
up said that he will callback and hung up no more information provide
PNC was not available PNC not there/not sure when it will be available
Caller mentioned will callback and hung Caller
up said that he will callback and hung up no more information provide
PNC request a callback/Request callback and hung upPNC was busy and request a callback (work or other)
Wrong Disposition This call should had been dispo as No One Online
Will get information and callback
Caller will get dates/medical record/information (calling on behalf of someone else)
PNC request a callback/Request callback and hung upPNC was busy and request a callback (work or other)
Request callback didCaller
not mention
have the that
information
he will need to get information to callback /caller just give the number to callback a
PNC request a callback/Request callback and hung upPNC was busy and request a callback (work or other)
Request callback didCaller
not mention
have the that
information
he will need to get information to callback /caller just give the number to callback a
PNC request a callback/Request callback and hung upPNC was busy and request a callback (work or other)
Will get information and callback
Caller will get dates/medical record/information (calling on behalf of someone else)
Request callback didCaller
not mention
have the that
information
he will need to get information to callback /caller just give the number to callback a
Will get information and callback
Caller will get dates/medical record/information (calling on behalf of someone else)
Will get information and callback
Caller will get dates/medical record/information (calling on behalf of someone else)
Will get information and callback
Caller will get dates/medical record/information (calling on behalf of someone else)
Caller mentioned will callback and hung Caller
up said that he will callback and hung up no more information provide
Request callback didCaller
not mention
have the that
information
he will need to get information to callback /caller just give the number to callback a
Request callback didCaller
not mention
have the that
information
he will need to get information to callback /caller just give the number to callback a
Will get information and callback
Caller will get dates/medical record/information (calling on behalf of someone else)
Request callback didCaller
not mention
have the that
information
he will need to get information to callback /caller just give the number to callback a
Caller mentioned will callback and hung Caller
up said that he will callback and hung up no more information provide
Will have somebody else callback Will have friend/family member or someone else to callback
Will get information and callback
Caller will get dates/medical record/information (calling on behalf of someone else)
Had to pick up another call Caller mention that he has another call coming in and hung up
Will get information and callback
Caller will get dates/medical record/information (calling on behalf of someone else)
PNC request a callback/Request callback and hung upPNC was busy and request a callback (work or other)
Caller mentioned will callback and hung Caller
up said that he will callback and hung up no more information provide
PNC was not available PNC not there/not sure when it will be available
PNC was not available PNC not there/not sure when it will be available
Request callback didCaller
not mention
have the that
information
he will need to get information to callback /caller just give the number to callback a
PNC request a callback/Request callback and hung upPNC was busy and request a callback (work or other)
Caller mentioned will callback and hung Caller
up said that he will callback and hung up no more information provide
PNC request a callback/Request callback and hung upPNC was busy and request a callback (work or other)
PNC request a callback/Request callback and hung upPNC was busy and request a callback (work or other)
Will get information and callback
Caller will get dates/medical record/information (calling on behalf of someone else)
PNC request a callback/Request callback and hung upPNC was busy and request a callback (work or other)
PNC request a callback/Request callback and hung upPNC was busy and request a callback (work or other)
PNC request a callback/Request callback and hung upPNC was busy and request a callback (work or other)
Will get information and callback
Caller will get dates/medical record/information (calling on behalf of someone else)
PNC request a callback/Request callback and hung upPNC was busy and request a callback (work or other)
Request callback didCaller
not mention
have the that
information
he will need to get information to callback /caller just give the number to callback a
Will have somebody else callback Will have friend/family member or someone else to callback
Will get information and callback
Caller will get dates/medical record/information (calling on behalf of someone else)
Will get information and callback
Caller will get dates/medical record/information (calling on behalf of someone else)
Request callback didCaller
not mention
have the that
information
he will need to get information to callback /caller just give the number to callback a
Request callback didCaller
not mention
have the that
information
he will need to get information to callback /caller just give the number to callback a
Will get information and callback
Caller will get dates/medical record/information (calling on behalf of someone else)
Request callback didCaller
not mention
have the that
information
he will need to get information to callback /caller just give the number to callback a
Request callback didCaller
not mention
have the that
information
he will need to get information to callback /caller just give the number to callback a
Request callback didCaller
not mention
have the that
information
he will need to get information to callback /caller just give the number to callback a
Will get information and callback
Caller will get dates/medical record/information (calling on behalf of someone else)
Will get information and callback
Caller will get dates/medical record/information (calling on behalf of someone else)
PNC request a callback/Request callback and hung upPNC was busy and request a callback (work or other)
Caller mentioned will callback and hung Caller
up said that he will callback and hung up no more information provide
Request callback didCaller
not mention
have the that
information
he will need to get information to callback /caller just give the number to callback a
PNC request a callback/Request callback and hung upPNC was busy and request a callback (work or other)
Request callback didCaller
not mention
have the that
information
he will need to get information to callback /caller just give the number to callback a
PNC was not available PNC not there/not sure when it will be available
PNC request a callback/Request callback and hung upPNC was busy and request a callback (work or other)
PNC was not available PNC not there/not sure when it will be available
Caller mentioned will callback and hung Caller
up said that he will callback and hung up no more information provide
PNC request a callback/Request callback and hung upPNC was busy and request a callback (work or other)
Will get information and callback
Caller will get dates/medical record/information (calling on behalf of someone else)
Caller mentioned will callback and hung Caller
up said that he will callback and hung up no more information provide
PNC request a callback/Request callback and hung upPNC was busy and request a callback (work or other)
PNC request a callback/Request callback and hung upPNC was busy and request a callback (work or other)
PNC was not available PNC not there/not sure when it will be available
PNC was not available PNC not there/not sure when it will be available
Request callback didCaller
not mention
have the that
information
he will need to get information to callback /caller just give the number to callback a
Caller mentioned will callback and hung Caller
up said that he will callback and hung up no more information provide
Will get information and callback
Caller will get dates/medical record/information (calling on behalf of someone else)
Will get information and callback
Caller will get dates/medical record/information (calling on behalf of someone else)
Request callback didCaller
not mention
have the that
information
he will need to get information to callback /caller just give the number to callback a
Will get information and callback
Caller will get dates/medical record/information (calling on behalf of someone else)
Will get information and callback
Caller will get dates/medical record/information (calling on behalf of someone else)
Will get information and callback
Caller will get dates/medical record/information (calling on behalf of someone else)
Will get information and callback
Caller will get dates/medical record/information (calling on behalf of someone else)
Request callback didCaller
not mention
have the that
information
he will need to get information to callback /caller just give the number to callback a
PNC was not available PNC not there/not sure when it will be available
PNC was not available PNC not there/not sure when it will be available
PNC request a callback/Request callback and hung upPNC was busy and request a callback (work or other)
Will get information and callback
Caller will get dates/medical record/information (calling on behalf of someone else)
Caller mentioned will callback and hung Caller
up said that he will callback and hung up no more information provide
Request callback didCaller
not mention
have the that
information
he will need to get information to callback /caller just give the number to callback a
Request callback didCaller
not mention
have the that
information
he will need to get information to callback /caller just give the number to callback a
Request callback didCaller
not mention
have the that
information
he will need to get information to callback /caller just give the number to callback a
Will get information and callback
Caller will get dates/medical record/information (calling on behalf of someone else)
Caller mentioned will callback and hung Caller
up said that he will callback and hung up no more information provide
Request callback didCaller
not mention
have the that
information
he will need to get information to callback /caller just give the number to callback a
Will get information and callback
Caller will get dates/medical record/information (calling on behalf of someone else)
Will get information and callback
Caller will get dates/medical record/information (calling on behalf of someone else)
Caller mentioned will callback and hung Caller
up said that he will callback and hung up no more information provide
Will get information and callback
Caller will get dates/medical record/information (calling on behalf of someone else)
Will callback due to an issue with caller phone Caller mention that is having phone issues and will callback
Request callback didCaller
not mention
have the that
information
he will need to get information to callback /caller just give the number to callback a
Will have somebody else callback Will have friend/family member or someone else to callback
Will have somebody else callback Will have friend/family member or someone else to callback
Request callback didCaller
not mention
have the that
information
he will need to get information to callback /caller just give the number to callback a
Caller mentioned will callback and hung Caller
up said that he will callback and hung up no more information provide
Caller mentioned will callback and hung Caller
up said that he will callback and hung up no more information provide
Will have somebody else callback Will have friend/family member or someone else to callback
Will have somebody else callback Will have friend/family member or someone else to callback
Type (They Will
Callback / Schedule a ORIGINAL DISPO IB/OB FINAL DISPOSITION AGENT ID
Callback )
They Will Callback Will Call Back IB 11678
Schedule a Callback Will Call Back IB 10293
Schedule a Callback Will Call Back IB 10293
Schedule a Callback Will Call Back IB 11803
They Will Callback Will Call Back IB 11810
Schedule a Callback OB Will Call Back OB Call back No Answer 11426
They Will Callback Will Call Back IB 10447
Schedule a Callback Will Call Back IB 11722
Schedule a Callback OB Will Call Back OB Call back Hung up 10234
They Will Callback Will Call Back IB 10525
Schedule a Callback OB Will Call Back OB Will Call Back 11426
Schedule a Callback Will Call Back IB Qualified Lead 11799
Schedule a Callback Will Call Back IB #N/A
They Will Callback Will Call Back IB 10268
They Will Callback Will Call Back IB 11799
Schedule a Callback Will Call Back IB 11813
They Will Callback Will Call Back IB 11801
They Will Callback Will Call Back IB 10452
They Will Callback Will Call Back IB 10374
Schedule a Callback OB Will Call Back OB Will Call Back 10234
They Will Callback Will Call Back IB 11811
Schedule a Callback OB Will Call Back OB Disqualified Lead 10234
Schedule a Callback OB Will Call Back OB Call back No Answer 11675
They Will Callback Will Call Back IB 11790
Schedule a Callback OB Will Call Back OB Disqualified Lead 10458
Schedule a Callback OB Will Call Back OB Disqualified Lead 10458
They Will Callback Will Call Back IB 10265
Schedule a Callback OB Will Call Back OB No Longer Interested 10458
Schedule a Callback Will Call Back IB 11788
They Will Callback Will Call Back IB 10422
Schedule a Callback OB Will Call Back OB Qualified Lead 11699
Schedule a Callback OB Will Call Back OB Qualified Lead 11699
They Will Callback Will Call Back IB 10432
Schedule a Callback Will Call Back IB #N/A
Schedule a Callback Will Call Back IB Disqualified Lead 11801
Schedule a Callback Will Call Back IB Disqualified Lead 11798
They Will Callback Will Call Back IB 11800
Schedule a Callback Will Call Back IB 11803
Schedule a Callback OB Will Call Back OB Already Contacted 11426
They Will Callback Will Call Back IB 11786
They Will Callback Will Call Back IB 11786
They Will Callback Will Call Back IB 11809
They Will Callback Will Call Back IB 11810
They Will Callback Will Call Back IB 10433
They Will Callback Will Call Back IB 10265
They Will Callback Will Call Back IB 11809
Schedule a Callback Will Call Back IB #N/A
Schedule a Callback Will Call Back IB Disqualified Lead #N/A
Test Will Call Back IB Test #N/A
Schedule a Callback OB Will Call Back OB Disqualified Lead 11426
Test Will Call Back IB Test #N/A
Test Will Call Back IB Test #N/A
Test Will Call Back IB Test #N/A
Test Will Call Back IB Test #N/A
Schedule a Callback OB Will Call Back OB Disqualified Lead 11426
Schedule a Callback OB Will Call Back OB Call back No Answer 11426
Schedule a Callback Will Call Back IB 11791
Schedule a Callback Will Call Back IB 11801
They Will Callback Will Call Back IB 11810
They Will Callback Will Call Back IB 11719
They Will Callback Will Call Back IB 11811
Schedule a Callback OB Will Call Back OB Disqualified Lead 10517
Test Will Call Back IB Test #N/A
Schedule a Callback OB Will Call Back OB Qualified Lead 10517
They Will Callback Will Call Back IB 10525
They Will Callback Will Call Back IB 11700
Schedule a Callback OB Will Call Back OB Disqualified Lead 11426
Schedule a Callback Will Call Back IB 10484
Schedule a Callback OB Will Call Back OB Call back Hung up 11426
Schedule a Callback OB Will Call Back OB Call back VoiceMail 10234
Schedule a Callback Will Call Back IB 10295
Schedule a Callback OB Will Call Back OB Call back Hung up 10234
Schedule a Callback OB Will Call Back OB Call back No Answer 11699
They Will Callback Will Call Back IB 10525
Schedule a Callback OB Will Call Back OB Will Call Back 10458
Schedule a Callback OB Will Call Back OB Will Call Back 11699
Schedule a Callback OB Will Call Back OB Disqualified Lead 10458
Schedule a Callback OB Will Call Back OB Call back No Answer 11699
Schedule a Callback OB Will Call Back OB Call back No Answer 10458
They Will Callback Will Call Back IB 10234
Schedule a Callback Will Call Back IB Wrong Number 10374
They Will Callback Will Call Back IB 11778
They Will Callback Will Call Back IB 11758
They Will Callback Will Call Back IB 11758
They Will Callback Will Call Back IB 11777
Schedule a Callback Will Call Back IB 11808
They Will Callback Will Call Back IB 11686
Schedule a Callback OB Will Call Back OB Call back No Answer 10928
They Will Callback Will Call Back IB 10240
They Will Callback Will Call Back IB 11821
Schedule a Callback OB Will Call Back OB Will Call Back 11426
They Will Callback Will Call Back IB 10525
Schedule a Callback OB Will Call Back OB Call back No Answer 10517
They Will Callback Will Call Back IB 11809
They Will Callback Will Call Back IB 10433
Schedule a Callback OB Will Call Back OB Call back No Answer 10234
Schedule a Callback Will Call Back IB 11798
Schedule a Callback OB Will Call Back OB Will Call Back 11426
Schedule a Callback Will Call Back IB 10447
Schedule a Callback OB Will Call Back OB Qualified Lead 11675
They Will Callback Will Call Back IB 11786
Schedule a Callback Will Call Back IB Qualified Lead 11761
They Will Callback Will Call Back IB 11809
They Will Callback Will Call Back IB 11809
They Will Callback Will Call Back IB 11809
They Will Callback Will Call Back IB 11743
Schedule a Callback Will Call Back IB 11761
Schedule a Callback Will Call Back IB 11798
They Will Callback Will Call Back IB 11775
Schedule a Callback Will Call Back IB 11719
They Will Callback Will Call Back IB 11719
They Will Callback Will Call Back IB 11804
They Will Callback Will Call Back IB 11810
They Will Callback Will Call Back IB Qualified Lead 10363
They Will Callback Will Call Back IB 11809
Schedule a Callback OB Will Call Back OB Call back No Answer 10928
They Will Callback Will Call Back IB 10525
Schedule a Callback OB Will Call Back OB Call back No Answer 10234
Schedule a Callback OB Will Call Back OB Qualified Lead 10234
Schedule a Callback Will Call Back IB 10295
Schedule a Callback OB Will Call Back OB Will Call Back 11426
They Will Callback Will Call Back IB 10525
Schedule a Callback OB Will Call Back OB No Longer Interested 10265
Schedule a Callback OB Will Call Back OB Will Call Back 10265
They Will Callback Will Call Back IB 11802
Schedule a Callback OB Will Call Back OB Call back No Answer 10265
Schedule a Callback OB Will Call Back OB Call back No Answer 10517
Schedule a Callback OB Will Call Back OB Call back VoiceMail 11426
They Will Callback Will Call Back IB 11810
Schedule a Callback OB Will Call Back OB Call back No Answer 10517
Schedule a Callback Will Call Back IB 11759
They Will Callback Will Call Back IB 10234
They Will Callback Will Call Back IB 11719
They Will Callback Will Call Back IB 10433
Schedule a Callback Will Call Back IB 11801
Schedule a Callback Will Call Back IB 11719
They Will Callback Will Call Back IB 11778
Schedule a Callback Will Call Back IB 11805
Schedule a Callback Will Call Back IB Disqualified Lead 11776
Schedule a Callback Will Call Back IB Disqualified Lead 11805
They Will Callback Will Call Back IB 10447
They Will Callback Will Call Back IB 11426
Schedule a Callback OB Will Call Back OB No Records 11810
They Will Callback Will Call Back IB 10265
Schedule a Callback Will Call Back IB #N/A
Schedule a Callback OB Will Call Back OB Call back No Answer 10234
Schedule a Callback Will Call Back IB 11802
Schedule a Callback OB Will Call Back OB Will Call Back 10234
Schedule a Callback OB Will Call Back OB Will Call Back 11729
Schedule a Callback OB Will Call Back OB Will Call Back 10265
They Will Callback Will Call Back IB 10447
Schedule a Callback OB Will Call Back OB Disqualified Lead 11426
They Will Callback Will Call Back IB 10525
They Will Callback Will Call Back IB 10447
Schedule a Callback OB Will Call Back OB Call back No Answer 11729
Schedule a Callback OB Will Call Back OB Will Call Back 10432
Schedule a Callback OB Will Call Back OB Will Call Back 11729
Schedule a Callback OB Will Call Back OB Will Call Back 11729
Schedule a Callback Will Call Back IB 11685
They Will Callback Will Call Back IB 11773
They Will Callback Will Call Back IB 11815
They Will Callback Will Call Back IB 11623
Schedule a Callback Will Call Back IB 11722
They Will Callback Will Call Back IB 11726
They Will Callback Will Call Back IB 10240
They Will Callback Will Call Back IB 11790
They Will Callback Will Call Back IB 10432
Schedule a Callback Will Call Back IB 11749
Schedule a Callback OB Will Call Back OB Will Call Back 10928
Schedule a Callback OB Will Call Back OB Qualified Lead 11426
Schedule a Callback OB Will Call Back OB Will Call Back 11675
They Will Callback Will Call Back IB 10430
They Will Callback Will Call Back IB 10430
Schedule a Callback Will Call Back IB 11761
Schedule a Callback Will Call Back IB 11515
Schedule a Callback Will Call Back IB 11685
They Will Callback Will Call Back IB 10452
Schedule a Callback Will Call Back IB 11784
Schedule a Callback Will Call Back IB 11815
They Will Callback Will Call Back IB #N/A
They Will Callback Will Call Back IB #N/A
They Will Callback Will Call Back IB 10335
They Will Callback Will Call Back IB 11623
They Will Callback Will Call Back IB 11798
Schedule a Callback Will Call Back IB 11788
They Will Callback Will Call Back IB 10265
They Will Callback Will Call Back IB 11759
Schedule a Callback Will Call Back IB 11802
They Will Callback Will Call Back IB 11719
They Will Callback Will Call Back IB 10433
They Will Callback Will Call Back IB 11801
They Will Callback Will Call Back IB 11777
Agent Tier Supervisor SID
No Name 7814024054
11/5/2019
11/1/2019 Call Back Hung Up
11/4/2019
10/31/2019
Caller wanted to be contacted on 11/01/2019
Will call back Oscar 11/1/2019
11/1/2019 call back no answer
10/31/2019 Call Back No Answer Oscar 11/1/2019
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the
Schedule
numberatoCallback
callback and hung up
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the
Schedule
numberatoCallback
callback and hung up
Will have somebody elseWill callback
have friend/family member or someone else to callbackThey Will Callback
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the
Schedule
numberatoCallback
callback and hung up
Will have somebody elseWill callback
have friend/family member or someone else to callbackThey Will Callback
Caller mentioned will callback
Caller saidand
that
hung
he up
will callback and hung up no more information
They Will
provide
Callback
Will get information and callbackCaller will get dates/medical record/informationThey Will Callback
PNC request a callback/Request callback PNCand
washung
busyupand request a callback (work or other)
Schedule a Callback OB
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the
Schedule
numberatoCallback
callback and hung up
PNC request a callback/Request callback PNCand
washung
busyupand request a callback (work or other)
Schedule a Callback OB
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the
Schedule
numberatoCallback
callback and hung up
Will get information and callbackCaller will get dates/medical record/informationThey Will Callback
Caller mentioned will callback
Caller saidand
that
hung
he up
will callback and hung up no more information
They Will
provide
Callback
Caller mentioned will callback
Caller saidand
that
hung
he up
will callback and hung up no more information
They Will
provide
Callback
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the
Schedule
numberatoCallback
callback and hung up
Will get information and callbackCaller will get dates/medical record/informationThey Will Callback
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the
Schedule
numberatoCallback
callback and hung up
Will get information and callbackCaller will get dates/medical record/informationThey Will Callback
PNC was not available PNC not there/not sure when it will be available Schedule a Callback OB
PNC request a callback/Request callback PNCand
washung
busyupand request a callback (work or other)
Schedule a Callback OB
PNC was not available PNC not there/not sure when it will be available Schedule a Callback OB
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the
Schedule
numberatoCallback
callback and hung up
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the
Schedule
numberatoCallback
callback and hung up
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the
Schedule
numberatoCallback
callback and hung up
Will get information and callbackCaller will get dates/medical record/informationThey Will Callback
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the
Schedule
numberatoCallback
callback and hung up
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the
Schedule
numberatoCallback
callback and hung up
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the
Schedule
numberatoCallback
callback and hung up
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the
Schedule
numberatoCallback
callback and hung up
Will get information and callbackCaller will get dates/medical record/informationThey Will Callback
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the
Schedule
numberatoCallback
callback and hung up
Will get information and callbackCaller will get dates/medical record/informationThey Will Callback
Will get information and callbackCaller will get dates/medical record/informationThey Will Callback
Will get information and callbackCaller will get dates/medical record/informationThey Will Callback
Will callback due to an issue
Callerwith
mention
callerthat
phone
she was not able to hear the agent clear They
and hung
Will Callback
up
PNC was not available PNC not there/not sure when it will be available Schedule a Callback OB
PNC request a callback/Request callback PNCand
washung
busyupand request a callback (work or other)
Schedule a Callback OB
PNC was not available PNC not there/not sure when it will be available Schedule a Callback OB
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the
Schedule
numberatoCallback
callback and hung up
PNC was not available PNC not there/not sure when it will be available Schedule a Callback OB
Caller mentioned will callback
aller saidand
that
hung
he will
up callback and hung up no more information Theyprovide
Will Callback
Will get information and callbackCaller will get dates/medical record/informationThey Will Callback
PNC request a callback/Request callback PNCandwashung
busyupand request a callback (work or other)
Schedule a Callback OB
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the
Schedule
numberatoCallback
callback and hung up
Will have somebody elseWillcallback
have friend/family member or someone else to callbackThey Will Callback
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the
Schedule
numberatoCallback
callback and hung up
Caller mentioned will callback
Caller said
and
that
hung
he up
will callback and hung up no more information
They Will
provide
Callback
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the
Schedule
numberatoCallback
callback and hung up
Will callback due to an issue
Callerwith
mention
callerthat
phone
she was not able to hear the agent clear They
and hung
Will Callback
up
Will get information and callbackCaller will get dates/medical record/informationThey Will Callback
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the
Schedule
numberatoCallback
callback and hung up
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the
Schedule
numberatoCallback
callback and hung up
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the
Schedule
numberatoCallback
callback and hung up
Caller mentioned will callback
Caller said
and
that
hung
he up
will callback and hung up no more information
They Will
provide
Callback
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the
Schedule
numberatoCallback
callback and hung up
Caller mentioned will callback
Caller said
and
that
hung
he up
will callback and hung up no more information
They Will
provide
Callback
Caller mentioned will callback
Caller said
and
that
hung
he up
will callback and hung up no more information
They Will
provide
Callback
PNC request a callback/Request callback PNCandwashung
busyupand request a callback (work or other)
Schedule a Callback OB
PNC was not available PNC not there/not sure when it will be available Schedule a Callback OB
PNC request a callback/Request callback PNCandwashung
busyupand request a callback (work or other)
Schedule a Callback OB
Caller mentioned will callback
Caller said
and
that
hung
he up
will callback and hung up no more information
They Will
provide
Callback
Will get information and callbackCaller will get dates/medical record/informationThey Will Callback
Will get information and callbackCaller will get dates/medical record/informationThey Will Callback
Will get information and callbackCaller will get dates/medical record/informationThey Will Callback
Will get information and callbackCaller will get dates/medical record/informationThey Will Callback
PNC request a callback/Request callback PNCandwashung
busyupand request a callback (work or other)
Schedule a Callback OB
PNC was not available PNC not there/not sure when it will be available Schedule a Callback OB
PNC request a callback/Request callback PNCandwashung
busyupand request a callback (work or other)
Schedule a Callback OB
PNC was not available PNC not there/not sure when it will be available Schedule a Callback OB
Will get information and callbackCaller will get dates/medical record/informationThey Will Callback
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the
Schedule
numberatoCallback
callback and hung up
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the
Schedule
numberatoCallback
callback and hung up
PNC request a callback/Request callback PNCandwashung
busyupand request a callback (work or other)
Schedule a Callback OB
PNC was not available PNC not there/not sure when it will be available Schedule a Callback OB
Caller mentioned will callback
Caller said
and
that
hung
he up
will callback and hung up no more information
They Will
provide
Callback
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the
Schedule
numberatoCallback
callback and hung up
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the
Schedule
numberatoCallback
callback and hung up
Will get information and callbackCaller will get dates/medical record/informationThey Will Callback
Caller mentioned will callback
Caller said
and
that
hung
he up
will callback and hung up no more information
They Will
provide
Callback
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the
Schedule
numberatoCallback
callback and hung up
Caller mentioned will callback
Caller said
and
that
hung
he up
will callback and hung up no more information
They Will
provide
Callback
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the
Schedule
numberatoCallback
callback and hung up
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the
Schedule
numberatoCallback
callback and hung up
PNC request a callback/Request callback PNCandwashung
busyupand request a callback (work or other)
Schedule a Callback OB
PNC was not available PNC not there/not sure when it will be available Schedule a Callback OB
Caller mentioned will callback
Caller said
and
that
hung
he up
will callback and hung up no more information
They Will
provide
Callback
PNC request a callback/Request callback PNCandwashung
busyupand request a callback (work or other)
Schedule a Callback OB
PNC was not available PNC not there/not sure when it will be available Schedule a Callback OB
PNC request a callback/Request callback PNCand
washung
busyupand request a callback (work or other)
Schedule a Callback OB
Will have somebody
Will have
else callback
somebody else call us back/will talkto somebody else They
about
WillitCallback
first
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the
Schedule
numberatoCallback
callback and hung up
PNC request a callback/Request callback PNCand
washung
busyupand request a callback (work or other)
Schedule a Callback OB
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the
Schedule
numberatoCallback
callback and hung up
PNC request a callback/Request callback PNCand
washung
busyupand request a callback (work or other)
Schedule a Callback OB
Will get information and callback
Caller will get dates/medical record/informationThey Will Callback
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the
Schedule
numberatoCallback
callback and hung up
Caller mentioned will callback
Caller said
and
that
hung
he up
will callback and hung up no more information
They Will
provide
Callback
PNC request a callback/Request callback PNCand
washung
busyupand request a callback (work or other)
Schedule a Callback OB
PNC was not available PNC not there/not sure when it will be available Schedule a Callback OB
PNC request a callback/Request callback PNCand
washung
busyupand request a callback (work or other)
Schedule a Callback OB
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the
Schedule
numberatoCallback
callback and hung up
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the
Schedule
numberatoCallback
callback and hung up
Will get information and callback
Caller will get dates/medical record/informationThey Will Callback
Will get information and callback
Caller will get dates/medical record/informationThey Will Callback
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the
Schedule
numberatoCallback
callback and hung up
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the
Schedule
numberatoCallback
callback and hung up
Will have somebody
Will have
else callback
somebody else call us back/will talkto somebody else They
about
WillitCallback
first
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the
Schedule
numberatoCallback
callback and hung up
Will get information and callback
Caller will get dates/medical record/informationThey Will Callback
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the
Schedule
numberatoCallback
callback and hung up
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the
Schedule
numberatoCallback
callback and hung up
Will get information and callback
Caller will get dates/medical record/informationThey Will Callback
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the
Schedule
numberatoCallback
callback and hung up
Caller mentioned will callback
Caller said
and
that
hung
he up
will callback and hung up no more information
They Will
provide
Callback
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the
Schedule
numberatoCallback
callback and hung up
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the
Schedule
numberatoCallback
callback and hung up
PNC request a callback/Request callback PNCand
washung
busyupand request a callback (work or other)
Schedule a Callback OB
PNC was not available PNC not there/not sure when it will be available Schedule a Callback OB
Will get information and callback
Caller will get dates/medical record/informationThey Will Callback
PNC request a callback/Request callback PNCand
washung
busyupand request a callback (work or other)
Schedule a Callback OB
PNC was not available PNC not there/not sure when it will be available Schedule a Callback OB
PNC request a callback/Request callback PNCand
washung
busyupand request a callback (work or other)
Schedule a Callback OB
Will get information and callback
Caller will get dates/medical record/informationThey Will Callback
PNC request a callback/Request callback PNCand
washung
busyupand request a callback (work or other)
Schedule a Callback OB
PNC was not available PNC not there/not sure when it will be available Schedule a Callback OB
Will get information and callback
Caller will get dates/medical record/informationThey Will Callback
PNC request a callback/Request callback PNCand
washung
busyupand request a callback (work or other)
Schedule a Callback OB
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the
Schedule
numberatoCallback
callback and hung up
PNC request a callback/Request callback PNCand
washung
busyupand request a callback (work or other)
Schedule a Callback OB
PNC was not available PNC not there/not sure when it will be available Schedule a Callback OB
Caller mentioned will callback Caller
and hung
saidup
to hold on and then never answer the callback
They Will Callback
Caller mentioned will callback Caller
and hung
saidup
to hold on and then never answer the callback
They Will Callback
Will callback due to an issue with caller
Agentphone
and caller were not able to hear each otherThey Will Callback
Will get information and callback
Caller will get dates/medical record/informationThey Will Callback
Will get information and callback
Caller will get dates/medical record/informationThey Will Callback
Will get information and callback
Caller will get dates/medical record/informationThey Will Callback
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the Schedule
numberatoCallback
callback and hung up
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the Schedule
numberatoCallback
callback and hung up
Will get information and callback
Caller will get dates/medical record/informationThey Will Callback
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the Schedule
numberatoCallback
callback and hung up
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the Schedule
numberatoCallback
callback and hung up
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the Schedule
numberatoCallback
callback and hung up
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the Schedule
numberatoCallback
callback and hung up
Will get information and callback
Caller will get dates/medical record/informationThey Will Callback
PNC request a callback/Request callback PNCand
washung
busyupand request a callback (work or other)
Schedule a Callback OB
PNC was not available PNC not there/not sure when it will be available Schedule a Callback OB
PNC was not available PNC not there/not sure when it will be available Schedule a Callback OB
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the Schedule
numberatoCallback
callback and hung up
Will get information and callback
Caller will get dates/medical record/informationThey Will Callback
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the Schedule
numberatoCallback
callback and hung up
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the Schedule
numberatoCallback
callback and hung up
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the Schedule
numberatoCallback
callback and hung up
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the Schedule
numberatoCallback
callback and hung up
Caller mentioned will callback Caller
and hung
saidup
to hold on and then never answer the callback They Will Callback
Caller mentioned will callback Caller
and hung
saidup
to hold on and then never answer the callback They Will Callback
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the Schedule
numberatoCallback
callback and hung up
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the Schedule
numberatoCallback
callback and hung up
PNC was not available PNC not there/not sure when it will be available Schedule a Callback OB
Will get information and callback
Caller will get dates/medical record/informationThey Will Callback
Will get information and callback
Caller will get dates/medical record/informationThey Will Callback
Request
Caller callback
mentiondid
thatnot
hehave
will need
the information
to get information to callback /caller just give the Schedule
numberatoCallback
callback and hung up
Caller mentioned will callback Caller
and hung
saidup
to hold on and then never answer the callback They Will Callback
Will get information and callback
Caller will get dates/medical record/informationThey Will Callback
Caller
Callermentioned
mention that
willhe
callback
will need
andtohung
get information
up to callback /caller just give the
Schedule
numberatoCallback
callback and hung up
Will get information and callback
Caller will get dates/medical record/informationThey Will Callback
Will get information and callback
Caller will get dates/medical record/informationThey Will Callback
Caller
Callermentioned
mention that
willhe
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will need
andtohung
get information
up to callback /caller just give the
Schedule
numberatoCallback
callback and hung up
Caller
Callermentioned
mention that
willhe
callback
will need
andtohung
get information
up to callback /caller just give the
Schedule
numberatoCallback
callback and hung up
Caller
Callermentioned
mention that
willhe
callback
will need
andtohung
get information
up to callback /caller just give the
Schedule
numberatoCallback
callback and hung up
ORIGINAL DISPO IB/OB FINAL DISPOSITION AGENT ID Agent
11/13/2019
Tony 11/7/2019 11/15 afternoons Will Call back Gini
Cherry 11/8/2019 Call back today at 3:30:00 PM Will Call back Gini
11/20/2019
11/12/2019
Date/Hour Notes Disposition 3rd Attempt Date/Hour Notes Disposition
11/11/2019
11/7/2019 11/11 1pm Will Callback Gini 11/8/2019 Call Back Hung up
Will Callback IB
11/11 1pm
Date/Hou
Disposition 6th Attempt Notes Disposition
r
Request callback
Caller
didmention
not havethat
the he
information
will need to get information to callback /caller just give the number to callback and hu
Request callback
Caller
didmention
not havethat
the he
information
will need to get information to callback /caller just give the number to callback and hu
Request callback
Caller
didmention
not havethat
the he
information
will need to get information to callback /caller just give the number to callback and hu
PNC request a callback/Request callback and hung PNC
upwas busy and request a callback (work or other)
Caller mentioned will callback andCaller
hungsaid
up that he will callback and hung up no more information provide
Caller mentioned will callback andCaller
hungsaid
up that he will callback and hung up no more information provide
PNC was not available PNC not there/not sure when it will be available
Request callback
Caller
didmention
not havethat
the he
information
will need to get information to callback /caller just give the number to callback and hu
PNC request a callback/Request callback and hung PNC
upwas busy and request a callback (work or other)
Request callback
Caller
didmention
not havethat
the he
information
will need to get information to callback /caller just give the number to callback and hu
Will callback due to an issue with caller phone Bad connection during the call
Request callback
Caller
didmention
not havethat
the he
information
will need to get information to callback /caller just give the number to callback and hu
PNC request a callback/Request callback and hung PNC
upwas busy and request a callback (work or other)
Will get information and callback Caller will get dates/medical record/information
PNC request a callback/Request callback and hung PNC
upwas busy and request a callback (work or other)
Caller mentioned will callback andCaller
hungsaid
up that he will callback and hung up no more information provide
Request callback
Caller
didmention
not havethat
the he
information
will need to get information to callback /caller just give the number to callback and hu
PNC request a callback/Request callback and hung PNC
upwas busy and request a callback (work or other)
Caller mentioned will callback andCaller
hungsaid
up that he will callback and hung up no more information provide
PNC request a callback/Request callback and hung PNC
upwas busy and request a callback (work or other)
PNC request a callback/Request callback and hung PNC
upwas busy and request a callback (work or other)
Request callback
Caller
didmention
not havethat
the he
information
will need to get information to callback /caller just give the number to callback and hu
Request callback
Caller
didmention
not havethat
the he
information
will need to get information to callback /caller just give the number to callback and hu
PNC was not available PNC not there/not sure when it will be available
PNC request a callback/Request callback and hung PNC
upwas busy and request a callback (work or other)
Request callback
Caller
didmention
not havethat
the he
information
will need to get information to callback /caller just give the number to callback and hu
Request callback
Caller
didmention
not havethat
the he
information
will need to get information to callback /caller just give the number to callback and hu
Request callback
Caller
didmention
not havethat
the he
information
will need to get information to callback /caller just give the number to callback and hu
Caller mentioned will callback andCaller
hungsaid
up that he will callback and hung up no more information provide
Will callback due to an issue with caller phone Caller will callback due to a bac connection
Will get information and callback Caller will get dates/medical record/information
Will get information and callback Caller will get dates/medical record/information
Request callback
Caller
didmention
not havethat
the he
information
will need to get information to callback /caller just give the number to callback and hu
Caller mentioned will callback andCaller
hungsaid
up that he will callback and hung up no more information provide
PNC request a callback/Request callback and hung PNC
upwas busy and request a callback (work or other)
Request callback
Caller
didmention
not havethat
the he
information
will need to get information to callback /caller just give the number to callback and hu
Will get information and callback Caller will get dates/medical record/information
Caller mentioned will callback andCaller
hungsaid
up that he will callback and hung up no more information provide
Request callback
Caller
didmention
not havethat
the he
information
will need to get information to callback /caller just give the number to callback and hu
Caller mentioned will callback andCaller
hungsaid
up that he will callback and hung up no more information provide
Request callback
Caller
didmention
not havethat
the he
information
will need to get information to callback /caller just give the number to callback and hu
Request callback
Caller
didmention
not havethat
the he
information
will need to get information to callback /caller just give the number to callback and hu
Caller
Request callback didmention
not havethat
the he will need to get information to callback /caller just give the number to callback and hu
information
Caller
Request callback didmention
not havethat
the he will need to get information to callback /caller just give the number to callback and hu
information
Will callback due to an issue with caller phone Bad connection during the call
Will get information and callback Caller will get dates/medical record/information
PNC request a callback/Request callback and hung PNC
upwas busy and request a callback (work or other)
PNC request a callback/Request callback and hung PNC
upwas busy and request a callback (work or other)
Request callback did not have the information get information to callback /caller just give the number to callback and hu
Caller mention that he will need to
PNC was not available PNC not there/not sure when it will be available
PNC request a callback/Request callback and hung PNC
upwas busy and request a callback (work or other)
PNC request a callback/Request callback and hung PNC
upwas busy and request a callback (work or other)
PNC request a callback/Request callback and hung upwas busy and request a callback (work or other)
PNC
Caller
Request callback didmention
not havethat
the he will need to get information to callback /caller just give the number to callback and hu
information
Will get information and callback Caller will get dates/medical record/information
PNC was not available PNC not there/not sure when it will be available
PNC was not available PNC not there/not sure when it will be available
PNC was not available PNC not there/not sure when it will be available
PNC request a callback/Request callback and hung PNC
upwas busy and request a callback (work or other)
Caller
Request callback didmention
not havethat
the he will need to get information to callback /caller just give the number to callback and hu
information
Will get information and callback Caller will get dates/medical record/information
PNC request a callback/Request callback and hung PNC
upwas busy and request a callback (work or other)
PNC was not available PNC not there/not sure when it will be available
Caller
Request callback didmention
not havethat
the he will need to get information to callback /caller just give the number to callback and hu
information
Will get information and callback Caller will get dates/medical record/information
PNC request a callback/Request callback and hung PNC
upwas busy and request a callback (work or other)
PNC request a callback/Request callback and hung PNC
upwas busy and request a callback (work or other)
Will get information and callback Caller will get dates/medical record/information
Will get information and callback Caller will get dates/medical record/information
Will get information and callback Caller will get dates/medical record/information
Caller
Request callback didmention
not havethat
the he will need to get information to callback /caller just give the number to callback and hu
information
Caller
Request callback didmention
not havethat
the he will need to get information to callback /caller just give the number to callback and hu
information
Caller mention that he will need to get information to callback /caller just give the number to callback and hu
Request callback did not have the information
Caller mentioned will callback andCaller
hungsaid
up that he will callback and hung up no more information provide
Caller
Request callback didmention
not havethat
the he will need to get information to callback /caller just give the number to callback and hu
information
Caller
Request callback didmention
not havethat
the he will need to get information to callback /caller just give the number to callback and hu
information
Caller mention that he will need to get information to callback /caller just give the number to callback and hu
Request callback did not have the information
Caller mentioned will callback andCaller
hungsaid
up that he will callback and hung up no more information provide
Caller
Request callback didmention
not havethat
the he will need to get information to callback /caller just give the number to callback and hu
information
Caller
Request callback didmention
not havethat
the he will need to get information to callback /caller just give the number to callback and hu
information
Caller mention that he will need to get information to callback /caller just give the number to callback and hu
Request callback did not have the information
PNC request a callback/Request callback and hung PNC
upwas busy and request a callback (work or other)
Will get information and callback Caller will get dates/medical record/information
PNC request a callback/Request callback and hung PNC
upwas busy and request a callback (work or other)
PNC request a callback/Request callback and hung upwas busy and request a callback (work or other)
PNC
Caller
Request callback didmention
not havethat
the he will need to get information to callback /caller just give the number to callback and hu
information
Caller
Request callback didmention
not havethat
the he will need to get information to callback /caller just give the number to callback and hu
information
Will get information and callback Caller will get dates/medical record/information
Request callback did not have the information Request a callback due to a bad connection
Will get information and callback Caller will get dates/medical record/information
Will callback due to an issue with caller phone Bad connection during the call
Will get information and callback Caller will get dates/medical record/information
Will get information and callback Caller will get dates/medical record/information
Caller
Caller mentioned will callback and hung upsaid that he will callback and hung up no more information provide
Will get information and callback Caller will get dates/medical record/information
Will get information and callback Caller will get dates/medical record/information
Request callback did not have the information Request a callback due to a bad connection
PNC request a callback/Request callback and hung upwas busy and request a callback (work or other)
PNC
PNC request a callback/Request callback and hung PNC
upwas busy and request a callback (work or other)
Will get information and callback Caller will get dates/medical record/information
Request callback did not have the information Request a callback due to a bad connection
PNC request a callback/Request callback and hung upwas busy and request a callback (work or other)
PNC
PNC was not available PNC not there/not sure when it will be available
Will get information and callback Caller will get dates/medical record/information
Caller mentioned will callback andCaller
hungsaid
up that he will callback and hung up no more information provide
PNC was not available PNC not there/not sure when it will be available
PNC request a callback/Request callback and hung PNC
upwas busy and request a callback (work or other)
PNC was not available PNC not there/not sure when it will be available
PNC request a callback/Request callback and hung PNC
upwas busy and request a callback (work or other)
Request callback did not have the information Request a callback due to a bad connection
Caller mentioned will callback andCaller
hungsaid
up that he will callback and hung up no more information provide
Request callback did not have the information Request a callback due to a bad connection
Will get information and callback Caller will get dates/medical record/information
Caller
Caller mentioned will callback and hung upsaid that he will callback and hung up no more information provide
Request callback did not have the information Request a callback due to a bad connection
Will get information and callback Caller will get dates/medical record/information
Will get information and callback Caller will get dates/medical record/information
Request callback did not have the information Request a callback due to a bad connection
Will get information and callback Caller will get dates/medical record/information
Caller mentioned will callback andCaller
hungsaid
up that he will callback and hung up no more information provide
Caller
Request callback didmention
not havethat
the he will need to get information to callback /caller just give the number to callback and hu
information
Will get information and callback Caller will get dates/medical record/information
Caller
Request callback didmention
not havethat
the he will need to get information to callback /caller just give the number to callback and hu
information
PNC was not available PNC not there/not sure when it will be available
PNC request a callback/Request callback and hung PNC
upwas busy and request a callback (work or other)
Will get information and callback Caller will get dates/medical record/information
Will get information and callback Caller will get dates/medical record/information
Will get information and callback Caller will get dates/medical record/information
PNC was not available PNC not there/not sure when it will be available
Request callback did not have the information get information to callback /caller just give the number to callback and hu
Caller mention that he will need to
PNC request a callback/Request callback and hung PNC
upwas busy and request a callback (work or other)
PNC request a callback/Request callback and hung PNC
upwas busy and request a callback (work or other)
PNC request a callback/Request callback and hung PNC
upwas busy and request a callback (work or other)
PNC request a callback/Request callback and hung PNC
upwas busy and request a callback (work or other)
Will get information and callback Caller will get dates/medical record/information
Caller
Request callback didmention
not havethat
the he will need to get information to callback /caller just give the number to callback and hu
information
PNC request a callback/Request callback and hung PNC
upwas busy and request a callback (work or other)
PNC request a callback/Request callback and hung PNC
upwas busy and request a callback (work or other)
Request callback did not have the information get information to callback /caller just give the number to callback and hu
Caller mention that he will need to
PNC was not available PNC not there/not sure when it will be available
Will get information and callback Caller will get dates/medical record/information
PNC request a callback/Request callback and hung PNC
upwas busy and request a callback (work or other)
Request callback did not have the information get information to callback /caller just give the number to callback and hu
Caller mention that he will need to
PNC request a callback/Request callback and hung PNC
upwas busy and request a callback (work or other)
PNC request a callback/Request callback and hung PNC
upwas busy and request a callback (work or other)
PNC request a callback/Request callback and hung PNC
upwas busy and request a callback (work or other)
Will get information and callback Caller will get dates/medical record/information
PNC request a callback/Request callback and hung PNC
upwas busy and request a callback (work or other)
PNC request a callback/Request callback and hung PNC
upwas busy and request a callback (work or other)
PNC request a callback/Request callback and hung PNC
upwas busy and request a callback (work or other)
Request callback did not have the information get information to callback /caller just give the number to callback and hu
Caller mention that he will need to
Caller mentioned will callback andCaller
hungsaid
up that he will callback and hung up no more information provide
Caller
Request callback didmention
not havethat
the he will need to get information to callback /caller just give the number to callback and hu
information
Will get information and callback Caller will get dates/medical record/information
Will get information and callback Caller will get dates/medical record/information
Caller mentioned will callback andCaller
hungsaid
up that he will callback and hung up no more information provide
PNC was not available PNC not there/not sure when it will be available
Will get information and callback Caller will get dates/medical record/information
Request callback
Caller
didmention
not havethat
the he
information
will need to get information to callback /caller just give the number to callback and hu
PNC request a callback/Request callback and hung PNC
upwas busy and request a callback (work or other)
Request callback
Caller
didmention
not havethat
the he
information
will need to get information to callback /caller just give the number to callback and hu
PNC request a callback/Request callback and hung PNC
upwas busy and request a callback (work or other)
PNC request a callback/Request callback and hung PNC
upwas busy and request a callback (work or other)
Will get information and callback Caller will get dates/medical record/information
PNC was not available PNC not there/not sure when it will be available
PNC request a callback/Request callback and hung PNC
upwas busy and request a callback (work or other)
Will get information and callback Caller will get dates/medical record/information
Request callback
Caller
didmention
not havethat
the he
information
will need to get information to callback /caller just give the number to callback and hu
Will get information and callback Caller will get dates/medical record/information
Request callback
Caller
didmention
not havethat
the he
information
will need to get information to callback /caller just give the number to callback and hu
Will get information and callback Caller will get dates/medical record/information
Will get information and callback Caller will get dates/medical record/information
Request callback
Caller
didmention
not havethat
the he
information
will need to get information to callback /caller just give the number to callback and hu
Caller mentioned will callback andCaller
hungsaid
up that he will callback and hung up no more information provide
Will get information and callback Wrong Dispositions should have been a case follow up
Will get information and callback Caller will get dates/medical record/information
Caller mentioned will callback andCaller
hungsaid
up that he will callback and hung up no more information provide
Request callback
Caller
didmention
not havethat
the he
information
will need to get information to callback /caller just give the number to callback and hu
Request callback
Caller
didmention
not havethat
the he
information
will need to get information to callback /caller just give the number to callback and hu
Will get information and callback Caller will get dates/medical record/information
Request callback
Caller
didmention
not havethat
the he
information
will need to get information to callback /caller just give the number to callback and hu
Will callback due to an issue with caller phone Bad connection during the call
Will get information and callback Caller will get dates/medical record/information
Request callback
Caller
didmention
not havethat
the he
information
will need to get information to callback /caller just give the number to callback and hu
Will callback due to an issue with caller phone Bad connection during the call
Request callback
Caller
didmention
not havethat
the he
information
will need to get information to callback /caller just give the number to callback and hu
Will get information and callback Caller will get dates/medical record/information
Request callback
Caller
didmention
not havethat
the he
information
will need to get information to callback /caller just give the number to callback and hu
Request callback
Caller
didmention
not havethat
the he
information
will need to get information to callback /caller just give the number to callback and hu
Request callback
Caller
didmention
not havethat
the he
information
will need to get information to callback /caller just give the number to callback and hu
Type (They Will Callback / Schedule a ORIGINAL DISPO IB/OB FINAL DISPOSITION
Callback )
Schedule a Callback Will Call Back IB
Schedule a Callback Will Call Back IB
Schedule a Callback Will Call Back IB
Schedule a Callback OB Will Call Back OB Disqualified Lead
They Will Callback Will Call Back IB
They Will Callback Will Call Back IB
Schedule a Callback OB Will Call Back OB Call back No Answer
Schedule a Callback Will Call Back IB Qualified Lead
Schedule a Callback OB Will Call Back OB Qualified Lead
Schedule a Callback Will Call Back IB
They Will Callback Will Call Back IB
Schedule a Callback Will Call Back IB Qualified Lead
Schedule a Callback OB Will Call Back OB Call back No Answer
They Will Callback Will Call Back IB
Schedule a Callback OB Will Call Back OB Qualified Lead
They Will Callback Will Call Back IB
Schedule a Callback Will Call Back IB
Schedule a Callback OB Will Call Back OB Qualified Lead
They Will Callback Will Call Back IB
Schedule a Callback OB Will Call Back OB Qualified Lead
Schedule a Callback OB Will Call Back OB Call back No Answer
Schedule a Callback Will Call Back IB Qualified Lead
Schedule a Callback Will Call Back IB
Schedule a Callback OB Will Call Back OB Call back No Answer
Schedule a Callback OB Will Call Back OB Disqualified Lead
Schedule a Callback Will Call Back IB Disqualified Lead
Schedule a Callback Will Call Back IB
Schedule a Callback Will Call Back IB Disqualified Lead
They Will Callback Will Call Back IB
They Will Callback Will Call Back IB
They Will Callback Will Call Back IB
They Will Callback Will Call Back IB
Schedule a Callback Will Call Back IB
They Will Callback Will Call Back IB
Schedule a Callback OB Will Call Back OB Call back VoiceMail
Schedule a Callback Will Call Back IB
They Will Callback Will Call Back IB
They Will Callback Will Call Back IB
Schedule a Callback Will Call Back IB
They Will Callback Will Call Back IB
Schedule a Callback Will Call Back IB No Longer Interested
Schedule a Callback Will Call Back IB
Schedule a Callback Will Call Back IB
Schedule a Callback Will Call Back IB
They Will Callback Will Call Back IB
They Will Callback Will Call Back IB
Schedule a Callback OB Will Call Back OB Will Call Back
Schedule a Callback OB Will Call Back OB Will Call Back
Schedule a Callback Will Call Back IB
Schedule a Callback OB Will Call Back OB Will Call Back
Schedule a Callback OB Will Call Back OB Disqualified Lead
Schedule a Callback OB Will Call Back OB Call back No Answer
Schedule a Callback OB Will Call Back OB Will Call Back
Schedule a Callback Will Call Back IB
They Will Callback Will Call Back IB
Schedule a Callback OB Will Call Back OB Qualified Lead
Schedule a Callback OB Will Call Back OB Call back Hung up
Schedule a Callback OB Will Call Back OB Will Call Back
Schedule a Callback OB Will Call Back OB Disqualified Lead
Schedule a Callback Will Call Back IB Disqualified Lead
They Will Callback Will Call Back IB
Schedule a Callback OB Will Call Back OB Call back VoiceMail
Schedule a Callback OB Will Call Back OB Call back VoiceMail
Schedule a Callback Will Call Back IB
They Will Callback Will Call Back IB
Schedule a Callback OB Will Call Back OB Call back No Answer
Schedule a Callback OB Will Call Back OB Disqualified Lead
They Will Callback Will Call Back IB
They Will Callback Will Call Back IB
They Will Callback Will Call Back IB
Schedule a Callback Will Call Back IB
Schedule a Callback Will Call Back IB Disqualified Lead
Schedule a Callback Will Call Back IB
They Will Callback Will Call Back IB
Schedule a Callback Will Call Back IB Qualified Lead
Schedule a Callback Will Call Back IB
Schedule a Callback Will Call Back IB
They Will Callback Will Call Back IB
Schedule a Callback Will Call Back IB
Schedule a Callback Will Call Back IB
Schedule a Callback Will Call Back IB
Schedule a Callback OB Will Call Back OB Call back No Answer
They Will Callback Will Call Back IB
Schedule a Callback OB Will Call Back OB Call back No Answer
Schedule a Callback OB Will Call Back OB Disqualified Lead
Schedule a Callback Will Call Back IB Disqualified Lead
Schedule a Callback Will Call Back IB
They Will Callback Will Call Back IB
Schedule a Callback Will Call Back IB
They Will Callback Will Call Back IB
They Will Callback Will Call Back IB
They Will Callback Will Call Back IB
They Will Callback Will Call Back IB
They Will Callback Will Call Back IB
They Will Callback Will Call Back IB
They Will Callback Will Call Back IB
Schedule a Callback Will Call Back IB
Schedule a Callback OB Will Call Back OB Qualified Lead
Schedule a Callback OB Will Call Back OB Call back No Answer
They Will Callback Will Call Back IB
Schedule a Callback Will Call Back IB Other Case Type
Schedule a Callback OB Will Call Back OB Call back No Answer
Schedule a Callback OB Will Call Back OB Call back No Answer
They Will Callback Will Call Back IB
They Will Callback Will Call Back IB
Schedule a Callback OB Will Call Back OB Call back No Answer
Schedule a Callback OB Will Call Back OB No Longer Interested
Schedule a Callback OB Will Call Back OB Disqualified Lead
Schedule a Callback OB Will Call Back OB Call back No Answer
Schedule a Callback Will Call Back IB
They Will Callback Will Call Back IB
Schedule a Callback Will Call Back IB Qualified Lead
They Will Callback Will Call Back IB
They Will Callback Will Call Back IB
Schedule a Callback Will Call Back IB Disqualified Lead
They Will Callback Will Call Back IB
They Will Callback Will Call Back IB
Schedule a Callback Will Call Back IB
They Will Callback Will Call Back IB
They Will Callback Will Call Back IB
Schedule a Callback Will Call Back IB
They Will Callback Will Call Back IB
Schedule a Callback Will Call Back IB
Schedule a Callback OB Will Call Back OB Call back No Answer
Schedule a Callback OB Will Call Back OB Qualified Lead
They Will Callback Will Call Back IB
They Will Callback Will Call Back IB
They Will Callback Will Call Back IB
Schedule a Callback OB Will Call Back OB Qualified Lead
Schedule a Callback Will Call Back IB
Schedule a Callback OB Will Call Back OB Call back No Answer
Schedule a Callback OB Will Call Back OB Call back Hung up
Schedule a Callback OB Will Call Back OB Call back No Answer
Schedule a Callback OB Will Call Back OB Call back No Answer
They Will Callback Will Call Back IB
Schedule a Callback Will Call Back IB
Schedule a Callback OB Will Call Back OB Will Call Back
Schedule a Callback OB Will Call Back OB Call back No Answer
Schedule a Callback Will Call Back IB
Schedule a Callback OB Will Call Back OB Call back VoiceMail
They Will Callback Will Call Back IB
Schedule a Callback OB Will Call Back OB Will Call Back
Schedule a Callback Will Call Back IB
Schedule a Callback OB Will Call Back OB Will Call Back
Schedule a Callback OB Will Call Back OB Call back No Answer
Schedule a Callback OB Will Call Back OB Will Call Back
They Will Callback Will Call Back IB
Schedule a Callback OB Will Call Back OB Call back No Answer
Schedule a Callback OB Will Call Back OB Will Call Back
Schedule a Callback OB Will Call Back OB Call back No Answer
Schedule a Callback Will Call Back IB
They Will Callback Will Call Back IB
Schedule a Callback Will Call Back IB
They Will Callback Will Call Back IB
They Will Callback Will Call Back IB
They Will Callback Will Call Back IB
Schedule a Callback OB Will Call Back OB Will Call Back
They Will Callback Will Call Back IB
Schedule a Callback Will Call Back IB
Schedule a Callback OB Will Call Back OB Will Call Back
Schedule a Callback Will Call Back IB
Schedule a Callback OB Will Call Back OB Will Call Back
Schedule a Callback OB Will Call Back OB Will Call Back
They Will Callback Will Call Back IB
Schedule a Callback OB Will Call Back OB Will Call Back
Schedule a Callback OB Will Call Back OB Will Call Back
They Will Callback Will Call Back IB
Schedule a Callback Will Call Back IB
They Will Callback Will Call Back IB
Schedule a Callback Will Call Back IB
They Will Callback Will Call Back IB
They Will Callback Will Call Back IB
Schedule a Callback Will Call Back IB
They Will Callback Will Call Back IB
They Will Callback Will Call Back IB
They Will Callback Will Call Back IB
They Will Callback Will Call Back IB
Schedule a Callback Will Call Back IB
Schedule a Callback Will Call Back IB
They Will Callback Will Call Back IB
Schedule a Callback Will Call Back IB
They Will Callback Will Call Back IB
They Will Callback Will Call Back IB
Schedule a Callback Will Call Back IB
They Will Callback Will Call Back IB
Schedule a Callback Will Call Back IB
They Will Callback Will Call Back IB
Schedule a Callback Will Call Back IB
Schedule a Callback Will Call Back IB
Schedule a Callback Will Call Back IB
AGENT ID Agent Tier Supervisor SID
Contact had
11/15/2019
a call waiting and requested a call back
Willfor
Call
later
back
today
Diane R11/15/2019
Reimer requested to get a call back tomorrow
Will Callmorning
back Leon-O
Contact asked
11/15/2019
to be called to a diferent phone number
Will Call
8646031926
back Cherry
11/14/2019
Caller provided alt #4799573644
Call Back No Answer Leon-O
The PNC
11/16/2019
stated that she want us to call her on Monday
Will Callafternoon
Back
Will get information and callback Caller will get dates/medical record/information
Will get information and callback Caller will get dates/medical record/information
PNC request a callback/Request callback and hung up PNC was busy and request a callback (work or other)
Will get information and callback Caller will get dates/medical record/information
PNC request a callback/Request callback and hung up PNC was busy and request a callback (work or other)
Will get information and callback Caller will get dates/medical record/information
PNC request a callback/Request callback and hung up PNC was busy and request a callback (work or other)
Caller
Caller mentioned will callback and hung up said that he will callback and hung up no more information provide
Will get information and callback Caller will get dates/medical record/information
PNC request a callback/Request callback and hung up PNC was busy and request a callback (work or other)
PNC was not available PNC not there/not sure when it will be available
Caller mention that he will
Request callback did not have the information need to get information to callback /caller just give the number to callback an
Request callback Caller mention
did not that
have the he will need to get information to callback /caller just give the number to callback an
information
Request callback Caller mention
did not that
have the he will need to get information to callback /caller just give the number to callback an
information
Will get information and callback Caller will get dates/medical record/information
Request callback Caller mention
did not that
have the he will need to get information to callback /caller just give the number to callback an
information
Request callback Caller mention
did not that
have the he will need to get information to callback /caller just give the number to callback an
information
Request callback Caller mention
did not that
have the he will need to get information to callback /caller just give the number to callback an
information
PNC request a callback/Request callback and hung up PNC was busy and request a callback (work or other)
Will get information and callback Caller will get dates/medical record/information
Request callback Caller mention
did not that
have the he will need to get information to callback /caller just give the number to callback an
information
Caller
Caller mentioned will callback and hung upsaid that he will callback and hung up no more information provide
PNC was not available Caller did not provide any information and just hung up
Request callback Caller mention
did not that
have the he will need to get information to callback /caller just give the number to callback an
information
Request callback Caller mention
did not that
have the he will need to get information to callback /caller just give the number to callback an
information
PNC request a callback/Request callback and hung up PNC was busy and request a callback (work or other)
PNC request a callback/Request callback and hung up PNC was busy and request a callback (work or other)
PNC request a callback/Request callback and hung up PNC was busy and request a callback (work or other)
PNC was not available PNC not there/not sure when it will be available
PNC request a callback/Request callback and hung up PNC was busy and request a callback (work or other)
Will get information and callback Caller will get dates/medical record/information
Caller
Caller mentioned will callback and hung upsaid that he will callback and hung up no more information provide
Caller mentioned will callback andCaller mention that was unable to hear the agent well so he/she will callback
hung up
Request callback Caller mention
did not that
have the he will need to get information to callback /caller just give the number to callback an
information
Will get information and callback mention that was unable to hear the agent well so he/she will callback
Caller
PNC request a callback/Request callback and hung up PNC was busy and request a callback (work or other)
Request callback Caller mention
did not that
have the he will need to get information to callback /caller just give the number to callback an
information
Request callback Caller mention
did not that
have the he will need to get information to callback /caller just give the number to callback an
information
Caller mention that he will need to get information to callback /caller just give the number to callback an
Request callback did not have the information
Caller mention that was unable to hear the agent well so he/she will callback
Will get information and callback
Request callback Caller mention
did not that
have the he will need to get information to callback /caller just give the number to callback an
information
Caller
Will callback due to an issue with caller phonemention that she was not able to hear the agent clear and hung up
Request callback Caller mention
did not that
have the he will need to get information to callback /caller just give the number to callback an
information
Caller
Will callback due to an issue with caller phonemention that she was not able to hear the agent clear and hung up
Request callback Caller mention
did not that
have the he will need to get information to callback /caller just give the number to callback an
information
Request callback Caller mention
did not that
have the he will need to get information to callback /caller just give the number to callback an
information
Request callback Caller mention
did not that
have the he will need to get information to callback /caller just give the number to callback an
information
Will get information and callback Caller will get dates/medical record/information
Request callback Caller mention
did not that
have the he will need to get information to callback /caller just give the number to callback an
information
Request callback Caller mention
did not that
have the he will need to get information to callback /caller just give the number to callback an
information
Request callback Caller mention
did not that
have the he will need to get information to callback /caller just give the number to callback an
information
Caller
Caller mentioned will callback and hung upsaid that he will callback and hung up no more information provide
PNC request a callback/Request callback and hung up PNC was busy and request a callback (work or other)
PNC request a callback/Request callback and hung up PNC was busy and request a callback (work or other)
PNC request a callback/Request callback and hung up PNC was busy and request a callback (work or other)
Will get information and callback Caller will get dates/medical record/information
Will get information and callback Caller will get dates/medical record/information
PNC request a callback/Request callback and hung up PNC was busy and request a callback (work or other)
Request callback Caller mention
did not that
have the he will need to get information to callback /caller just give the number to callback an
information
Will get information and callback Caller will get dates/medical record/information
PNC was not available PNC not there/not sure when it will be available
Will get information and callback Caller will get dates/medical record/information
PNC request a callback/Request callback and hung up PNC was busy and request a callback (work or other)
Will get information and callback Caller will get dates/medical record/information
Caller
Caller mentioned will callback and hung upsaid that he will callback and hung up no more information provide
Will get information and callback Caller will get dates/medical record/information
Caller
Caller mentioned will callback and hung upsaid that he will callback and hung up no more information provide
PNC request a callback/Request callback and hung up PNC was busy and request a callback (work or other)
PNC request a callback/Request callback and hung up PNC was busy and request a callback (work or other)
Request callback Caller mention
did not that
have the he will need to get information to callback /caller just give the number to callback an
information
PNC request a callback/Request callback and hung up PNC was busy and request a callback (work or other)
Request callback did not have the information to get information to callback /caller just give the number to callback an
Caller mention that he will need
PNC request a callback/Request callback and hung up PNC was busy and request a callback (work or other)
Request callback Caller mention
did not that
have the he will need to get information to callback /caller just give the number to callback an
information
Request callback Caller mention
did not that
have the he will need to get information to callback /caller just give the number to callback an
information
Caller mention that he will need to get information to callback /caller just give the number to callback an
Request callback did not have the information
Will get information and callback Caller will get dates/medical record/information
Will get information and callback Caller will get dates/medical record/information
Request callback Caller mention
did not that
have the he will need to get information to callback /caller just give the number to callback an
information
Will get information and callback Caller will get dates/medical record/information
Caller
Caller mentioned will callback and hung upsaid that he will callback and hung up no more information provide
Caller
Caller mentioned will callback and hung upsaid that he will callback and hung up no more information provide
Caller
Caller mentioned will callback and hung upsaid that he will callback and hung up no more information provide
Will get information and callback Caller will get dates/medical record/information
Will get information and callback Caller will get dates/medical record/information
PNC request a callback/Request callback and hung up PNC was busy and request a callback (work or other)
PNC request a callback/Request callback and hung up PNC was busy and request a callback (work or other)
Will get information and callback Caller will get dates/medical record/information
PNC was not available PNC not there/not sure when it will be available
PNC was not available PNC not there/not sure when it will be available
PNC request a callback/Request callback and hung up PNC was busy and request a callback (work or other)
PNC request a callback/Request callback and hung up PNC was busy and request a callback (work or other)
Will get information and callback Caller will get dates/medical record/information
Will get information and callback Caller will get dates/medical record/information
Caller
Caller mentioned will callback and hung upsaid that he will callback and hung up no more information provide
Request callback Caller mention
did not that
have the he will need to get information to callback /caller just give the number to callback an
information
PNC request a callback/Request callback and hung up PNC was busy and request a callback (work or other)
Will get information and callback Caller will get dates/medical record/information
PNC was not available PNC not there/not sure when it will be available
PNC request a callback/Request callback and hung up PNC was busy and request a callback (work or other)
PNC request a callback/Request callback and hung up PNC was busy and request a callback (work or other)
PNC request a callback/Request callback and hung up PNC was busy and request a callback (work or other)
Will get information and callback Caller will get dates/medical record/information
Will get information and callback Caller will get dates/medical record/information
PNC request a callback/Request callback and hung up was busy and request a callback (work or other)
PNC
Request callback Caller mention
did not that
have the he will need to get information to callback /caller just give the number to callback an
information
Request callback Caller mention
did not that
have the he will need to get information to callback /caller just give the number to callback an
information
Request callback Caller mention
did not that
have the he will need to get information to callback /caller just give the number to callback an
information
Caller
Caller mentioned will callback and hung upsaid that he will callback and hung up no more information provide
Request callback Caller mention
did not that
have the he will need to get information to callback /caller just give the number to callback an
information
Request callback Caller mention
did not that
have the he will need to get information to callback /caller just give the number to callback an
information
PNC request a callback/Request callback and hung up PNC was busy and request a callback (work or other)
Will get information and callback Caller will get dates/medical record/information
Request callback Caller mention
did not that
have the he will need to get information to callback /caller just give the number to callback an
information
PNC request a callback/Request callback and hung up PNC was busy and request a callback (work or other)
Will get information and callback Caller will get dates/medical record/information
Will get information and callback Caller will get dates/medical record/information
Request callback Caller mention
did not that
have the he will need to get information to callback /caller just give the number to callback an
information
Will get information and callback Caller will get dates/medical record/information
Request callback Caller mention
did not that
have the he will need to get information to callback /caller just give the number to callback an
information
Will get information and callback Caller will get dates/medical record/information
Request callback Caller mention
did not that
have the he will need to get information to callback /caller just give the number to callback an
information
Request callback Caller mention
did not that
have the he will need to get information to callback /caller just give the number to callback an
information
Will get information and callback Caller will get dates/medical record/information
PNC was not available PNC not there/not sure when it will be available
Will get information and callback Caller will get dates/medical record/information
PNC was not available PNC not there/not sure when it will be available
Caller
Caller mentioned will callback and hung upsaid that he will callback and hung up no more information provide
Caller mention that he will
Request callback did not have the information need to get information to callback /caller just give the number to callback an
Request callback Caller mention
did not that
have the he will need to get information to callback /caller just give the number to callback an
information
Will get information and callback Caller will get dates/medical record/information
Caller
Caller mentioned will callback and hung upsaid that he will callback and hung up no more information provide
Request callback Caller mention
did not that
have the he will need to get information to callback /caller just give the number to callback an
information
Will get information and callback Caller will get dates/medical record/information
Will get information and callback Caller will get dates/medical record/information
Request callback Caller mention
did not that
have the he will need to get information to callback /caller just give the number to callback an
information
PNC was not available PNC not there/not sure when it will be available
PNC request a callback/Request callback and hung up was busy and request a callback (work or other)
PNC
Request callback Caller mention
did not that
have the he will need to get information to callback /caller just give the number to callback an
information
PNC was not available PNC not there/not sure when it will be available
PNC request a callback/Request callback and hung up PNC was busy and request a callback (work or other)
PNC request a callback/Request callback and hung up PNC was busy and request a callback (work or other)
Request callback Caller mention
did not that
have the he will need to get information to callback /caller just give the number to callback an
information
Request callback Caller mention
did not that
have the he will need to get information to callback /caller just give the number to callback an
information
PNC request a callback/Request callback and hung up PNC was busy and request a callback (work or other)
PNC request a callback/Request callback and hung up PNC was busy and request a callback (work or other)
PNC request a callback/Request callback and hung up PNC was busy and request a callback (work or other)
Request callback Caller mention
did not that
have the he will need to get information to callback /caller just give the number to callback an
information
Request callback Caller mention
did not that
have the he will need to get information to callback /caller just give the number to callback an
information
Caller mention that he will need to get information to callback /caller just give the number to callback an
Request callback did not have the information
Will get information and callback Caller will get dates/medical record/information
PNC request a callback/Request callback and hung up PNC was busy and request a callback (work or other)
Will get information and callback Caller will get dates/medical record/information
Caller mention that he will
Request callback did not have the information need to get information to callback /caller just give the number to callback an
Caller
Caller mentioned will callback and hung upsaid that he will callback and hung up no more information provide
Will get information and callback Caller will get dates/medical record/information
Will get information and callback Caller will get dates/medical record/information
Caller
Caller mentioned will callback and hung up said that he will callback and hung up no more information provide
Request callback Caller mention
did not that
have the he will need to get information to callback /caller just give the number to callback an
information
Will get information and callback Caller will get dates/medical record/information
Request callback Caller mention
did not that
have the he will need to get information to callback /caller just give the number to callback an
information
Caller mention that he will need to get information to callback /caller just give the number to callback an
Request callback did not have the information
Will get information and callback Caller will get dates/medical record/information
PNC request a callback/Request callback and hung up PNC was busy and request a callback (work or other)
Will get information and callback Caller will get dates/medical record/information
PNC request a callback/Request callback and hung up was busy and request a callback (work or other)
PNC
PNC request a callback/Request callback and hung up PNC was busy and request a callback (work or other)
PNC request a callback/Request callback and hung up PNC was busy and request a callback (work or other)
PNC request a callback/Request callback and hung up PNC was busy and request a callback (work or other)
Request callback did not have the information to get information to callback /caller just give the number to callback an
Caller mention that he will need
Request callback Caller mention
did not that
have the he will need to get information to callback /caller just give the number to callback an
information
Will have somebody else callback Will have friend/family member or someone else to callback
Request callback Caller mention
did not that
have the he will need to get information to callback /caller just give the number to callback an
information
Will get information and callback Caller will get dates/medical record/information
Will get information and callback Caller will get dates/medical record/information
Will get information and callback Caller will get dates/medical record/information
Request callback Caller mention
did not that
have the he will need to get information to callback /caller just give the number to callback an
information
Will have somebody else callback Will have friend/family member or someone else to callback
Will get information and callback Caller will get dates/medical record/information
Will get information and callback Caller will get dates/medical record/information
Will get information and callback Caller will get dates/medical record/information
Will have somebody else callback Will have friend/family member or someone else to callback
Caller mention that he will
Request callback did not have the informationneed to get information to callback /caller just give the number to callback an
Will get information and callback Caller will get dates/medical record/information
Request callback Caller
did notmention that
have the he will need to get information to callback /caller just give the number to callback an
information
Request callback Caller
did notmention that
have the he will need to get information to callback /caller just give the number to callback an
information
Type (They Will Callback / Schedule ORIGINAL DISPO IB/OB FINAL DISPOSITION
a Callback )
Cain 9102581547
Bay 3177017591
Escobar 3609326449
Kiazolu 6614945239
Neal 4702826512
Hollingsworth 7276786806
No Name
Kelly 2568614309
Harding 8653202871
Looney 5023209433
Freeman 9073158613
Letzkus 3524103006
Chamberlain 7244829255
Vaughan 4345316725
Nuwberry 2319330172
No Name 7735566704
Kushniruk 5867747125
No Name 7578760130
Sutton-Riddick 7572356498
Johnson 3142810527
Chamberlain 7244829255
Wilbanks 7864704910
Wiley 4434165974
Richard 3372582207
Johnson 5857304118
Schwartz 5169651299
Duplicate Duplicate
Decaro 4195026477
Duplicate Duplicate
Fibrisio 8606838608
Horan 4844781774
Franco 3343843457
Resendiz 4054389772
Irish 9166453606
DiCosno 6098233064
Filomena 4013492341
Smaker 6512725143
Cornier 2126931465
Davis 4235865047
Litten 3528074846
NO NAME 9544799911
Durick 4582254068
Feichter 3308373636
Cody 9379711744
Sutton 2057744622
NO NAME 4109086936
Fallen 7732305896
Fitzgerald 4057729318
Scott 4343638140
Rodriguez 2104594807
Blank 4127956967
Lucia 9143374487
9058477247
Enix 5629231978
Hargrove 8456005287
DiOrio 4082674034
Duffin 7089570636
2nd Date/Hou Dispositio 3rd Date/Hou Dispositio 4th Date/Hou
Notes Notes
Attempt r n Attempt r n Attempt r
Dispositio 5th Date/Hou Dispositio 6th Date/Hou Dispositio
Notes Notes Notes
n Attempt r n Attempt r n
7th Date/Hou Dispositio
Notes
Attempt r n
Reason Notes
RequestCaller
callback
mention
did not
that
have
he will
the information
need to get information to callback /caller just give the number to callback and hung up
Will get information and callback Caller will get dates/medical record/information
PNC request a callback/Request callback and PNChung
was up
busy and request a callback (work or other)
PNC request a callback/Request callback and PNChung
was up
busy and request a callback (work or other)
PNC request a callback/Request callback and PNChung
was up
busy and request a callback (work or other)
PNC request a callback/Request callback and PNChung
was up
busy and request a callback (work or other)
PNC request a callback/Request callback and PNChung
was up
busy and request a callback (work or other)
PNC request a callback/Request callback and PNChung
was up
busy and request a callback (work or other)
PNC request a callback/Request callback and PNChung
was up
busy and request a callback (work or other)
RequestCaller
callback
mention
did not
that
have
he will
the information
need to get information to callback /caller just give the number to callback and hung up
PNC request a callback/Request callback and PNChung
was up
busy and request a callback (work or other)
PNC request a callback/Request callback and PNChung
was up
busy and request a callback (work or other)
PNC was not available PNC not there/not sure when it will be available
PNC request a callback/Request
PNC was busy
callback
andand
request
hungaup
callback (work or other)/ caller mention that they will callback
PNC request a callback/Request callback and PNChung
was up
busy and request a callback (work or other)
PNC request a callback/Request callback and PNChung
was up
busy and request a callback (work or other)
PNC request a callback/Request callback and PNChung
was up
busy and request a callback (work or other)
PNC request a callback/Request callback and PNChung
was up
busy and request a callback (work or other)
PNC request a callback/Request callback and PNChung
was up
busy and request a callback (work or other)
Caller mentioned will callback
Caller
and
said
hung
thatup
he will callback and hung up no more information provide
PNC was not available PNC not there/not sure when it will be available
PNC request a callback/Request callback and PNChung
was up
busy and request a callback (work or other)
PNC request a callback/Request callback and PNChung
was up
busy and request a callback (work or other)
PNC request a callback/Request callback and PNChung
was up
busy and request a callback (work or other)
Will have somebody else callback
Will have friend/family member or someone else to callback
PNC request a callback/Request callback and PNChung
was up
busy and request a callback (work or other)
PNC request a callback/Request callback and PNChung
was up
busy and request a callback (work or other)
Caller mentioned will callback
Caller
and
said
hung
thatup
he will callback and hung up no more information provide
RequestCaller
callback
mention
did not
that
have
he will
the information
need to get information to callback /caller just give the number to callback and hung up
RequestCaller
callback
mention
did not
that
have
he will
the information
need to get information to callback /caller just give the number to callback and hung up
RequestCaller
callback
mention
did not
that
have
he will
the information
need to get information to callback /caller just give the number to callback and hung up
RequestCaller
callback
mention
did not
that
have
he will
the information
need to get information to callback /caller just give the number to callback and hung up
RequestCaller
callback
mention
did not
that
have
he will
the information
need to get information to callback /caller just give the number to callback and hung up
RequestCaller
callback
mention
did not
that
have
he will
the information
need to get information to callback /caller just give the number to callback and hung up
PNC request a callback/Request
PNC was busy
callback
andand
request
hungaup
callback (work or other)/ caller mention that they will callback
PNC request a callback/Request
PNC was busy
callback
andand
request
hungaup
callback (work or other)/ caller mention that they will callback
PNC request a callback/Request
PNC was busy
callback
andand
request
hungaup
callback (work or other)/ caller mention that they will callback
PNC request a callback/Request
PNC was busy
callback
andand
request
hungaup
callback (work or other)/ caller mention that they will callback
PNC request a callback/Request
PNC was busy
callback
andand
request
hungaup
callback (work or other)/ caller mention that they will callback
PNC request a callback/Request
PNC was busy
callback
andand
request
hungaup
callback (work or other)/ caller mention that they will callback
RequestCaller
callback
mention
did not
that
have
he will
the information
need to get information to callback /caller just give the number to callback and hung up
PNC request a callback/Request
PNC was busy
callback
andand
request
hungaup
callback (work or other)/ caller mention that they will callback
PNC was not available PNC not there/not sure when it will be available
PNC request a callback/Request
PNC was busy
callback
andand
request
hungaup
callback (work or other)/ caller mention that they will callback
Will get information and callback Caller will get dates/medical record/information
PNC request a callback/Request
PNC was busy
callback
andand
request
hungaup
callback (work or other)/ caller mention that they will callback
PNC was not available PNC not there/not sure when it will be available
PNC request a callback/Request
PNC was busy
callback
andand
request
hungaup
callback (work or other)/ caller mention that they will callback
PNC request a callback/Request
PNC was busy
callback
andand
request
hungaup
callback (work or other)/ caller mention that they will callback
Will get information and callback Caller will get dates/medical record/information
PNC request a callback/Request
PNC was busy
callback
andand
request
hungaup
callback (work or other)/ caller mention that they will callback
PNC request a callback/Request
PNC was busy
callback
andand
request
hungaup
callback (work or other)/ caller mention that they will callback
PNC was not available PNC not there/not sure when it will be available
RequestCaller
callback
mention
did not
that
have
he will
the information
need to get information to callback /caller just give the number to callback and hung up
PNC was not available PNC not there/not sure when it will be available
RequestCaller
callback
mention
did not
that
have
he will
the information
need to get information to callback /caller just give the number to callback and hung up
Will get information and callback Caller will get dates/medical record/information
Will callback due to an issue with caller
Callerphone
mention that is having phone issues and will callback
PNC request a callback/Request
PNC was busy
callback
andand
request
hungaup
callback (work or other)/ caller mention that they will callback
RequestCaller
callback
mention
did not
that
have
he will
the information
need to get information to callback /caller just give the number to callback and hung up
RequestCaller
callback
mention
did not
that
have
he will
the information
need to get information to callback /caller just give the number to callback and hung up
RequestCaller
callback
mention
did not
that
have
he will
the information
need to get information to callback /caller just give the number to callback and hung up
PNC request a callback/Request
PNC was busy
callback
andand
request
hungaup
callback (work or other)/ caller mention that they will callback
PNC was not available PNC not there/not sure when it will be available
PNC request a callback/Request
PNC was busy
callback
andand
request
hungaup
callback (work or other)/ caller mention that they will callback
Will get information and callback Caller will get dates/medical record/information
Will callback due to an issue with caller
Callerphone
mention that is having phone issues and will callback
Will callback due to an issue with caller
Callerphone
mention that is having phone issues and will callback
Will get information and callback Caller will get dates/medical record/information
Will get information and callback Caller will get dates/medical record/information
RequestCaller
callback
mention
did not
that
have
he will
the information
need to get information to callback /caller just give the number to callback and hung up
PNC request a callback/Request
PNC was busy
callback
andand
request
hungaup
callback (work or other)/ caller mention that they will callback
PNC request a callback/Request
PNC was busy
callback
andand
request
hungaup
callback (work or other)/ caller mention that they will callback
Will get information and callback Caller will get dates/medical record/information
PNC request a callback/Request
PNC was busy
callback
andand
request
hungaup
callback (work or other)/ caller mention that they will callback
Will get information and callback Caller will get dates/medical record/information
RequestCaller
callback
mention
did not
that
have
he will
the information
need to get information to callback /caller just give the number to callback and hung up
RequestCaller
callback
mention
did not
that
have
he will
the information
need to get information to callback /caller just give the number to callback and hung up
RequestCaller
callback
mention
did not
that
have
he will
the information
need to get information to callback /caller just give the number to callback and hung up
Will get information and callback Caller will get dates/medical record/information
Will get information and callback Caller will get dates/medical record/information
PNC request a callback/Request callback and PNChung
was up
busy and request a callback (work or other)
PNC request a callback/Request callback and PNChung
was up
busy and request a callback (work or other)
PNC request a callback/Request callback and PNChung
was up
busy and request a callback (work or other)
PNC request a callback/Request callback and PNChung
was up
busy and request a callback (work or other)
RequestCaller
callback
mention
did not
that
have
he will
the information
need to get information to callback /caller just give the number to callback and hung up
RequestCaller
callback
mention
did not
that
have
he will
the information
need to get information to callback /caller just give the number to callback and hung up
Caller mentioned will callback
Caller
andsaid
hung
thatup
he will callback and hung up no more information provide
PNC request a callback/Request callback and PNChung
was up
busy and request a callback (work or other)
PNC request a callback/Request callback and PNChung
was up
busy and request a callback (work or other)
PNC request a callback/Request callback and PNChung
was up
busy and request a callback (work or other)
PNC was not available PNC not there/not sure when it will be available
PNC request a callback/Request callback and PNChung
was up
busy and request a callback (work or other)
PNC request a callback/Request callback and PNChung
was up
busy and request a callback (work or other)
PNC was not available PNC not there/not sure when it will be available
PNC request a callback/Request callback and PNChung
was up
busy and request a callback (work or other)
PNC request a callback/Request callback and PNChung
was up
busy and request a callback (work or other)
Caller mentioned will callback
Caller
andsaid
hung
thatup
he will callback and hung up no more information provide
PNC request a callback/Request callback and PNChung
was up
busy and request a callback (work or other)
PNC request a callback/Request callback and PNChung
was up
busy and request a callback (work or other)
PNC request a callback/Request callback and PNChung
was up
busy and request a callback (work or other)
Will get information and callback Caller will get dates/medical record/information
RequestCaller
callback
mention
did not
that
have
he will
the information
need to get information to callback /caller just give the number to callback and hung up
RequestCaller
callback
mention
did not
that
have
he will
the information
need to get information to callback /caller just give the number to callback and hung up
RequestCaller
callback
mention
did not
that
have
he will
the information
need to get information to callback /caller just give the number to callback and hung up
PNC request a callback/Request callback and PNChung
was up
busy and request a callback (work or other)
PNC request a callback/Request callback and PNChung
was up
busy and request a callback (work or other)
PNC request a callback/Request callback and PNChung
was up
busy and request a callback (work or other)
PNC request a callback/Request callback and PNChung
was up
busy and request a callback (work or other)
PNC request a callback/Request callback and PNChung
was up
busy and request a callback (work or other)
PNC request a callback/Request callback and PNChung
was up
busy and request a callback (work or other)
PNC request a callback/Request callback and PNChung
was up
busy and request a callback (work or other)
Will callback due to an issue with caller
Callerphone
mention that is having phone issues and will callback
PNC request a callback/Request callback and PNChung
was up
busy and request a callback (work or other)
PNC request a callback/Request callback and PNChung
was up
busy and request a callback (work or other)
PNC was not available
PNC not there/not sure when it will be available Minor pick up the phone
PNC request a callback/Request callback and PNChung
was up
busy and request a callback (work or other)
PNC request a callback/Request callback and PNChung
was up
busy and request a callback (work or other)
PNC request a callback/Request callback and PNChung
was up
busy and request a callback (work or other)
PNC request a callback/Request callback and PNChung
was up
busy and request a callback (work or other)
PNC request a callback/Request callback and PNChung
was up
busy and request a callback (work or other)
PNC request a callback/Request callback and PNChung
was up
busy and request a callback (work or other)
PNC was not available PNC not there/not sure when it will be available
Will have somebody else callback
Will have friend/family member or someone else to callback
RequestCaller
callback
mention
did not
that
have
he will
the information
need to get information to callback /caller just give the number to callback and hung up
RequestCaller
callback
mention
did not
that
have
he will
the information
need to get information to callback /caller just give the number to callback and hung up
RequestCaller
callback
mention
did not
that
have
he will
the information
need to get information to callback /caller just give the number to callback and hung up
Will get information and callback Caller will get dates/medical record/information
Type (They Will Callback / ORIGINAL DISPO IB/OB FINAL DISPOSITION AGENT ID
Schedule a Callback )
7709698298
7343924074
8143718269
4232134365
2409943382
6623715544
6018427231
3862941572
6785084624
6195611222
9293603682
7189387846
7573393607
4437861935
6189714174
8035872743
2817827305
2507650353
6109909140
3029819441
8635597997
2014038897
Date/Hour Notes Disposition 3rd Attempt Date/Hour Notes
Disposition 4th Attempt Date/Hour Notes Disposition 5th Attempt
Date/Hour Notes Disposition 6th Attempt Date/Hour Notes Disposition 7th Attempt Date/Hour
Notes Disposition
Reason Notes
6507662264
9313740125 Mayboca 12/9/2019 Callback no answer
2102485448 Mayboca 12/9/2019 No longer interested
9892851302 Mayboca 12/9/2019 No longer interested
3472168562 Mayboca 12/9/2019 No longer interested
3217457259 Brenda 12/6/2019 Qualified Lead
Request callback
Caller did
mention
not have
thatthe
he will
information
need to get information to callback /caller just give the number to callback and hung
Request callback
Caller did
mention
not have
thatthe
he will
information
need to get information to callback /caller just give the number to callback and hung
Request callback
Caller did
mention
not have
thatthe
he will
information
need to get information to callback /caller just give the number to callback and hung
Request callback
Caller did
mention
not have
thatthe
he will
information
need to get information to callback /caller just give the number to callback and hung
Request callback
Caller did
mention
not have
thatthe
he will
information
need to get information to callback /caller just give the number to callback and hung
Request callback
Caller did
mention
not have
thatthe
he will
information
need to get information to callback /caller just give the number to callback and hung
Request callback
Caller did
mention
not have
thatthe
he will
information
need to get information to callback /caller just give the number to callback and hung
Will get information and callback Caller will get dates/medical record/information
Will get information and callback Caller will get dates/medical record/information
Will get information and callback Caller will get dates/medical record/information
PNC request a callback/Request callback and hung
PNC was
up busy and request a callback (work or other)
PNC was not available PNC not there/not sure when it will be available
PNC was not available PNC not there/not sure when it will be available
PNC request a callback/Request callback and hung
PNC was
up busy and request a callback (work or other)
PNC was not available PNC not there/not sure when it will be available
PNC request a callback/Request callback and hung
PNC was
up busy and request a callback (work or other)
PNC was not available PNC not there/not sure when it will be available
PNC was not available PNC not there/not sure when it will be available
PNC was not available PNC not there/not sure when it will be available
PNC was not available PNC not there/not sure when it will be available
PNC request a callback/Request callback and hung
PNC was
up busy and request a callback (work or other)
PNC request a callback/Request callback and hung
PNC was
up busy and request a callback (work or other)
PNC was not available PNC not there/not sure when it will be available
PNC request a callback/Request callback and hung
PNC was
up busy and request a callback (work or other)
PNC request a callback/Request callback and hung
PNC was
up busy and request a callback (work or other)
PNC request a callback/Request callback and hung
PNC was
up busy and request a callback (work or other)
PNC was not available PNC not there/not sure when it will be available
PNC was not available PNC not there/not sure when it will be available
PNC request a callback/Request callback and hung
PNC was
up busy and request a callback (work or other)
Will get information and callback Caller will get dates/medical record/information
Will get information and callback Caller will get dates/medical record/information
Will get information and callback Caller will get dates/medical record/information
Will get information and callback Caller will get dates/medical record/information
Will get information and callback Caller will get dates/medical record/information
Request callback
Caller did
mention
not have
thatthe
he will
information
need to get information to callback /caller just give the number to callback and hung
Request callback
Caller did
mention
not have
thatthe
he will
information
need to get information to callback /caller just give the number to callback and hung
Request callback
Caller did
mention
not have
thatthe
he will
information
need to get information to callback /caller just give the number to callback and hung
Will get information and callback Caller will get dates/medical record/information
Request callback
Caller did
mention
not have
thatthe
he will
information
need to get information to callback /caller just give the number to callback and hung
Will get information and callback Caller will get dates/medical record/information
PNC was not available PNC not there/not sure when it will be available
PNC request a callback/Request callback and hung
PNC was
up busy and request a callback (work or other)
PNC request a callback/Request callback and hung
PNC was
up busy and request a callback (work or other)
PNC request a callback/Request callback and hung
PNC was
up busy and request a callback (work or other)
PNC request a callback/Request callback and hung
PNC was
up busy and request a callback (work or other)
PNC request a callback/Request callback and hung
PNC was
up busy and request a callback (work or other)
PNC request a callback/Request callback and hung
PNC was
up busy and request a callback (work or other)
PNC request a callback/Request callback and hung
PNC was
up busy and request a callback (work or other)
PNC request a callback/Request callback and hung
PNC was
up busy and request a callback (work or other)
Will get information and callback Caller will get dates/medical record/information
Request callback
Caller did
mention
not have
thatthe
he will
information
need to get information to callback /caller just give the number to callback and hung
Will get information and callback Caller will get dates/medical record/information
Request callback
Caller did
mention
not have
thatthe
he will
information
need to get information to callback /caller just give the number to callback and hung
Will get information and callback Caller will get dates/medical record/information
Will get information and callback Caller will get dates/medical record/information
Request callback
Caller did
mention
not have
thatthe
he will
information
need to get information to callback /caller just give the number to callback and hung
Request callback
Caller did
mention
not have
thatthe
he will
information
need to get information to callback /caller just give the number to callback and hung
Will get information and callback Caller will get dates/medical record/information
Will get information and callback Caller will get dates/medical record/information
Will get information and callback Caller will get dates/medical record/information
Request callback
Caller did
mention
not have
thatthe
he will
information
need to get information to callback /caller just give the number to callback and hung
Request callback
Caller did
mention
not have
thatthe
he will
information
need to get information to callback /caller just give the number to callback and hung
Will get information and callback Caller will get dates/medical record/information
Will get information and callback Caller will get dates/medical record/information
PNC request a callback/Request callback and hung
PNC was
up busy and request a callback (work or other)
PNC request a callback/Request callback and hung
PNC was
up busy and request a callback (work or other)
PNC request a callback/Request callback and hung
PNC was
up busy and request a callback (work or other)
PNC request a callback/Request callback and hung
PNC was
up busy and request a callback (work or other)
PNC request a callback/Request callback and hung
PNC was
up busy and request a callback (work or other)
PNC request a callback/Request callback and hung
PNC was
up busy and request a callback (work or other)
PNC request a callback/Request callback and hung
PNC was
up busy and request a callback (work or other)
PNC request a callback/Request callback and hung
PNC was
up busy and request a callback (work or other)
PNC request a callback/Request callback and hung
PNC was
up busy and request a callback (work or other)
PNC request a callback/Request callback and hung
PNC was
up busy and request a callback (work or other)
PNC request a callback/Request callback and hung
PNC was
up busy and request a callback (work or other)
PNC request a callback/Request callback and hung
PNC was
up busy and request a callback (work or other)
PNC request a callback/Request callback and hung
PNC was
up busy and request a callback (work or other)
PNC request a callback/Request callback and hung
PNC was
up busy and request a callback (work or other)
Request callback
Caller did
mention
not have
thatthe
he will
information
need to get information to callback /caller just give the number to callback and hung
Request callback
Caller did
mention
not have
thatthe
he will
information
need to get information to callback /caller just give the number to callback and hung
Will get information and callback Caller will get dates/medical record/information
Request callback
Caller did
mention
not have
thatthe
he will
information
need to get information to callback /caller just give the number to callback and hung
Request callback
Caller did
mention
not have
thatthe
he will
information
need to get information to callback /caller just give the number to callback and hung
Request callback
Caller did
mention
not have
thatthe
he will
information
need to get information to callback /caller just give the number to callback and hung
Will get information and callback Caller will get dates/medical record/information
Request callback
Caller did
mention
not have
thatthe
he will
information
need to get information to callback /caller just give the number to callback and hung
Will get information and callback Caller will get dates/medical record/information
Request callback
Caller did
mention
not have
thatthe
he will
information
need to get information to callback /caller just give the number to callback and hung
Request callback
Caller did
mention
not have
thatthe
he will
information
need to get information to callback /caller just give the number to callback and hung
Request callback
Caller did
mention
not have
thatthe
he will
information
need to get information to callback /caller just give the number to callback and hung
Request callback
Caller did
mention
not have
thatthe
he will
information
need to get information to callback /caller just give the number to callback and hung
Request callback
Caller did
mention
not have
thatthe
he will
information
need to get information to callback /caller just give the number to callback and hung
PNC was not available PNC not there/not sure when it will be available
PNC request a callback/Request callback and hungPNC was
up busy and request a callback (work or other)
PNC request a callback/Request callback and hungPNC was
up busy and request a callback (work or other)
PNC request a callback/Request callback and hungPNC was
up busy and request a callback (work or other)
PNC request a callback/Request callback and hungPNC was
up busy and request a callback (work or other)
PNC request a callback/Request callback and hungPNC was
up busy and request a callback (work or other)
PNC request a callback/Request callback and hungPNC was
up busy and request a callback (work or other)
PNC request a callback/Request callback and hungPNC was
up busy and request a callback (work or other)
PNC request a callback/Request callback and hungPNC was
up busy and request a callback (work or other)
PNC was not available PNC not there/not sure when it will be available
PNC request a callback/Request callback and hungPNC was
up busy and request a callback (work or other)
PNC request a callback/Request callback and hungPNC was
up busy and request a callback (work or other)
Will get information and callback Caller will get dates/medical record/information
Will get information and callback Caller will get dates/medical record/information
Request callback
Caller did
mention
not have
thatthe
he will
information
need to get information to callback /caller just give the number to callback and hung
Request callback
Caller did
mention
not have
thatthe
he will
information
need to get information to callback /caller just give the number to callback and hung
Request callback
Caller did
mention
not have
thatthe
he will
information
need to get information to callback /caller just give the number to callback and hung
Will get information and callback Caller will get dates/medical record/information
Request callback
Caller did
mention
not have
thatthe
he will
information
need to get information to callback /caller just give the number to callback and hung
Request callback
Caller did
mention
not have
thatthe
he will
information
need to get information to callback /caller just give the number to callback and hung
Will get information and callback Caller will get dates/medical record/information
Will callback due to an issue with callerCaller
phonemention that is having phone issues and will callback
Request callback
Caller did
mention
not have
thatthe
he will
information
need to get information to callback /caller just give the number to callback and hung
Will have somebody else callbackCaller will have a family/friend or someone else to callback
Will get information and callback Caller will get dates/medical record/information
Request callback
Caller did
mention
not have
thatthe
he will
information
need to get information to callback /caller just give the number to callback and hung
Request callback
Caller did
mention
not have
thatthe
he will
information
need to get information to callback /caller just give the number to callback and hung
Will get information and callback Caller will get dates/medical record/information
Request callback
Caller did
mention
not have
thatthe
he will
information
need to get information to callback /caller just give the number to callback and hung
Will get information and callback Caller will get dates/medical record/information
PNC request a callback/Request callback and hungPNC was
up busy and request a callback (work or other)
PNC request a callback/Request callback and hungPNC was
up busy and request a callback (work or other)
PNC was not available PNC not there/not sure when it will be available
PNC was not available PNC not there/not sure when it will be available
PNC request a callback/Request callback and hungPNC was
up busy and request a callback (work or other)
PNC request a callback/Request callback and hungPNC was
up busy and request a callback (work or other)
Caller mentioned will callback Caller
and hung
saidup
that he will callback and hung up no more information provide
Will get information and callback Caller will get dates/medical record/information
Request callback
Caller did
mention
not have
thatthe
he will
information
need to get information to callback /caller just give the number to callback and hung
Will get information and callback Caller will get dates/medical record/information
Will get information and callback Caller will get dates/medical record/information
PNC was not available PNC not there/not sure when it will be available
PNC request a callback/Request callback and hung
PNC was
up busy and request a callback (work or other)
PNC request a callback/Request callback and hung
PNC was
up busy and request a callback (work or other)
PNC request a callback/Request callback and hung
PNC was
up busy and request a callback (work or other)
PNC was not available PNC not there/not sure when it will be available
PNC request a callback/Request callback and hung
PNC was
up busy and request a callback (work or other)
PNC request a callback/Request callback and hung
PNC was
up busy and request a callback (work or other)
Request callback
Caller did
mention
not have
thatthe
he will
information
need to get information to callback /caller just give the number to callback and hung
Request callback
Caller did
mention
not have
thatthe
he will
information
need to get information to callback /caller just give the number to callback and hung
Request callback
Caller did
mention
not have
thatthe
he will
information
need to get information to callback /caller just give the number to callback and hung
Request callback
Caller did
mention
not have
thatthe
he will
information
need to get information to callback /caller just give the number to callback and hung
Request callback
Caller did
mention
not have
thatthe
he will
information
need to get information to callback /caller just give the number to callback and hung
Request callback
Caller did
mention
not have
thatthe
he will
information
need to get information to callback /caller just give the number to callback and hung
Will callback due to an issue with callerCaller
phonemention that is having phone issues and will callback
Will callback due to an issue with callerCaller
phonemention that is having phone issues and will callback
Will callback due to an issue with callerCaller
phonemention that is having phone issues and will callback
Type (They Will Callback / Schedule a ORIGINAL DISPO IB/OB FINAL DISPOSITION AGENT ID
Callback )
No Longer Interested
Call Back No Answer Leon 12/14/2019 Call Back No Answer
Qualified Lead
Will Call Back 12/27/2019
Will Call Back Angel 12/18/2019 Call Back No Answer Irving 12/20/2019 Qualified Lead
Qualified Lead
Call Back Voicemail Cherry 12/19/2019 Call Back No Answer Irving 12/20/2019 Call Back No Answer
Call Back Voicemail Cherry 12/19/2019 Call Back Hung Up Irving 12/20/2019 Call Back Hung Up
Call Back Voicemail Cherry 12/19/2019 Call Back No Answer Irving 12/20/2019 Call Back No Answer
Call Back Voicemail Cherry 12/19/2019 Call Back VoiceMail Irving 12/20/2019 Call Back No Answer
Qualified Lead
Call Back Voicemail Cherry 12/19/2019 Call Back No Answer Irving 12/20/2019 Call Back No Answer
Will Call Back Cherry 12/19/2019 Call Back VoiceMail Irving 12/20/2019 Disqualified Lead
Call Back Voicemail Irving 12/20/2019 Call Back No AnswerLeon-O 12/21/2019 Call Back No Answer
Will Call Back Irving 12/20/2019 Call Back VoiceMail Leon-O 12/21/2019 Call Back No Answer
Call Back Voicemail Irving 12/20/2019 Call Back No AnswerLeon-O 12/21/2019 Call Back No Answer
Call Back No Answer Irving 12/20/2019 Call Back VoiceMail Leon-O 12/21/2019 Call Back No Answer
Qualified Lead
Call Back No Answer Irving 12/20/2019 Call Back No AnswerLeon-O 12/21/2019 Call Back No Answer
Call Back No Answer Irving 12/20/2019 Call Back Hung Up Leon-O 12/21/2019 Call Back No Answer
Qualified Lead
Qualified Lead
r Request
mentioncallback
that he will
did not
needhave
to get
theinformation
informationto callback /caller just give
Schedule
the number
a Callback
to callback and
Will hung
Call Back
up IB
Will get information Caller
and callback
will get dates/medical record/information
They Will Callback Will Call Back IB
r Request
mentioncallback
that he will
did not
needhave
to get
theinformation
informationto callback /caller just give
Schedule
the number
a Callback
to callback and
Will hung
Call Back
up IB
Will get information Caller
and callback
will get dates/medical record/information
They Will Callback Will Call Back IB
r Request
mentioncallback
that he will
did not
needhave
to get
theinformation
informationto callback /caller just give
Schedule
the number
a Callback
to callback and
Will hung
Call Back
up IB
r Request
mentioncallback
that he will
did not
needhave
to get
theinformation
informationto callback /caller just give
Schedule
the number
a Callback
to callback and
Will hung
Call Back
up IB
r Request
mentioncallback
that he will
did not
needhave
to get
theinformation
informationto callback /caller just give
Schedule
the number
a Callback
to callback and
Will hung
Call Back
up IB
r Request
mentioncallback
that he will
did not
needhave
to get
theinformation
informationto callback /caller just give
Schedule
the number
a Callback
to callback and
Will hung
Call Back
up IB
r Request
mentioncallback
that he will
did not
needhave
to get
theinformation
informationto callback /caller just give
Schedule
the number
a Callback
to callback and
Will hung
Call Back
up IB
r Request
mentioncallback
that he will
did not
needhave
to get
theinformation
informationto callback /caller just give
Schedule
the number
a Callback
to callback and
Will hung
Call Back
up IB
NC request a callback/Request
PNCcallback
was busy and
and
hung
request
up a callback (work Schedule
or other) a Callback OB Will Call Back OB
NC request a callback/Request
PNCcallback
was busy and
and
hung
request
up a callback (work Schedule
or other) a Callback OB Will Call Back OB
PNC was not available
PNC not there/not sure when it will be available
Schedule a Callback OB Will Call Back OB
NC request a callback/Request
PNCcallback
was busy and
and
hung
request
up a callback (work Schedule
or other) a Callback OB Will Call Back OB
NC request a callback/Request
PNCcallback
was busy and
and
hung
request
up a callback (work Schedule
or other) a Callback OB Will Call Back OB
NC request a callback/Request
PNCcallback
was busy and
and
hung
request
up a callback (work Schedule
or other) a Callback OB Will Call Back OB
PNC was not available
PNC not there/not sure when it will be available
Schedule a Callback OB Will Call Back OB
PNC was not available
PNC not there/not sure when it will be available
Schedule a Callback OB Will Call Back OB
NC request a callback/Request
PNCcallback
was busy and
and
hung
request
up a callback (work Schedule
or other) a Callback OB Will Call Back OB
NC request a callback/Request
PNCcallback
was busy and
and
hung
request
up a callback (work Schedule
or other) a Callback OB Will Call Back OB
NC request a callback/Request
PNCcallback
was busy and
and
hung
request
up a callback (work Schedule
or other) a Callback OB Will Call Back OB
NC request a callback/Request
PNCcallback
was busy and
and
hung
request
up a callback (work Schedule
or other) a Callback OB Will Call Back OB
PNC was not available
PNC not there/not sure when it will be available
Schedule a Callback OB Will Call Back OB
NC request a callback/Request
PNCcallback
was busy and
and
hung
request
up a callback (work Schedule
or other) a Callback OB Will Call Back OB
PNC was not available
PNC not there/not sure when it will be available
Schedule a Callback OB Will Call Back OB
NC request a callback/Request
PNCcallback
was busy and
and
hung
request
up a callback (work Schedule
or other) a Callback OB Will Call Back OB
r Request
mentioncallback
that he will
did not
needhave
to get
theinformation
informationto callback /caller just give
Schedule
the number
a Callback
to callback and
Will hung
Call Back
up IB
r Request
mentioncallback
that he will
did not
needhave
to get
theinformation
informationto callback /caller just give
Schedule
the number
a Callback
to callback and
Will hung
Call Back
up IB
r Request
mentioncallback
that he will
did not
needhave
to get
theinformation
informationto callback /caller just give
Schedule
the number
a Callback
to callback and
Will hung
Call Back
up IB
Will get information Caller
and callback
will get dates/medical record/information
They Will Callback Will Call Back IB
r Request
mentioncallback
that he will
did not
needhave
to get
theinformation
informationto callback /caller just give
Schedule
the number
a Callback
to callback and
Will hung
Call Back
up IB
NC request a callback/Request
PNCcallback
was busy and
and
hung
request
up a callback (work Schedule
or other) a Callback OB Will Call Back OB
NC request a callback/Request
PNCcallback
was busy and
and
hung
request
up a callback (work Schedule
or other) a Callback OB Will Call Back OB
NC request a callback/Request
PNCcallback
was busy and
and
hung
request
up a callback (work Schedule
or other) a Callback OB Will Call Back OB
NC request a callback/Request
PNCcallback
was busy and
and
hung
request
up a callback (work Schedule
or other) a Callback OB Will Call Back OB
NC request a callback/Request
PNCcallback
was busy and
and
hung
request
up a callback (work Schedule
or other) a Callback OB Will Call Back OB
NC request a callback/Request
PNCcallback
was busy and
and
hung
request
up a callback (work Schedule
or other) a Callback OB Will Call Back OB
NC request a callback/Request
PNCcallback
was busy and
and
hung
request
up a callback (work Schedule
or other) a Callback OB Will Call Back OB
NC request a callback/Request
PNCcallback
was busy and
and
hung
request
up a callback (work Schedule
or other) a Callback OB Will Call Back OB
NC request a callback/Request
PNCcallback
was busy and
and
hung
request
up a callback (work Schedule
or other) a Callback OB Will Call Back OB
NC request a callback/Request
PNCcallback
was busy and
and
hung
request
up a callback (work Schedule
or other) a Callback OB Will Call Back OB
NC request a callback/Request
PNCcallback
was busy and
and
hung
request
up a callback (work Schedule
or other) a Callback OB Will Call Back OB
NC request a callback/Request PNCcallback
was busy and
and
hung
request
up a callback (work Schedule
or other) a Callback OB Will Call Back OB
NC request a callback/Request PNCcallback
was busy and
and
hung
request
up a callback (work Schedule
or other) a Callback OB Will Call Back OB
NC request a callback/Request PNCcallback
was busy and
and
hung
request
up a callback (work Schedule
or other) a Callback OB Will Call Back OB
NC request a callback/Request PNCcallback
was busy and
and
hung
request
up a callback (work Schedule
or other) a Callback OB Will Call Back OB
NC request a callback/Request PNCcallback
was busy and
and
hung
request
up a callback (work Schedule
or other) a Callback OB Will Call Back OB
NC request a callback/Request PNCcallback
was busy and
and
hung
request
up a callback (work Schedule
or other) a Callback OB Will Call Back OB
NC request a callback/Request PNCcallback
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FINAL DISPOSITION AGENT ID Agent Tier Supervisor
Other Inquiry
Other Inquiry
Call Back Voicemail Leon-O 12/28/2019 Call Back No Answer
Call Back Hung Up Leon-O 12/28/2019 Call Back No Answer
Qualified Lead
Qualified Lead
Call Back No Answer Leon-O 12/28/2019 Call Back VoiceMail
OUTBOUNDS
TOTAL TO DIAL 45
OUTBOUNDS
48% 59
18% 18
3% 4
8% 13
0% 5
1% 0
4% 0
0% 0
0% 0
1% 0
15% 67
1%
4
REDUCTION INCREASE
100% 12 7% 170 13 8%
22% 0
75% 67
0% 0
3% 0
IMPROVEMENT INCREASE
100% 16 100% 67 35 109%
64.6% 41 100%
0.0% 0 0%
0.0% 0 0%
8.3% 0 0%
8.3% 0 0%
IMPROVEMENT INCREASE
100% 9 19% 41 2 5%
IMPROVEMENT INCREASE
21 10% 211 15 8%
Week Dec 16 - Dec 22 Week Dec 23- Dec 29
31% 8 6%
5% 1 1%
1% 1 1%
5% 1 1%
0% 0 0%
0% 0 0%
0% 0 0%
0% 0 0%
0% 0 0%
0% 0 0%
36% 30 24%
2% 0 0%
0% 0 0%
INCREASE REDUCTION
79% 17 21% 41 33% 58 59%
0% 0 0%
73% 30 48%
0% 0 0%
0% 0 0%
INCREASE REDUCTION
73% 1 2% 30 48% 15 33%
98% 56 130%
0% 0 0%
0% 0 0%
0% 0 0%
37% 22 51%
REDUCTION INCREASE
135% 9 13% 78 181% 20 34%
INCREASE REDUCTION
365% 8 5% 119 277% 38 24%
Week 28oct-03Nov Week Nov 04- Nov 10
51 38% 36 29%
23 17% 24 19%
3 2% 3 2%
8 6% 5 4%
1 1% 0 0%
0 0% 0 0%
0 0% 0 0%
0 0% 0 0%
0 0% 0 0%
0 0% 0 0%
43 32% 58 46%
1 1% 0 0%
6 4% 0 0%
REDUCTION REDUCTION
136 34 20% 126 10 7%
0 0% 0 0%
41 95% 58 94%
1 2% 4 6%
1 2% 0 0%
REDUCTION REDUCTION
43 24 36% 62 100% -19 -44%
39 70% 24 56%
0 0% 0 0%
0 0% 0 0%
0 0% 0 0%
17 30% 19 44%
INCREASE REDUCTION
56 15 37% 43 13 23%
REDUCTION REDUCTION
192 19 9% 169 23 12%
Week Nov 11 - Nov 17 Week Nov 18-Nov 24
44 35% 52 41%
19 15% 16 13%
6 5% 2 2%
0 0% 3 2%
0 0% 0 0%
0 0% 0 0%
0 0% 0 0%
0 0% 0 0%
0 0% 0 0%
0 0% 0 0%
62 49% 60 48%
0 0% 0 0%
0 0% 0 0%
REDUCTION REDUCTION
131 -5 -4% 133 -2 -2%
0 0% 0 0%
62 100% 60 97%
0 0% 0 0%
0 0% 0 0%
REDUCTION REDUCTION
62 0 0% 60 2 3%
44 102% 42 98%
0 0% 0 0%
0 0% 0 0%
0 0% 0 0%
15 35% 11 26%
REDUCTION REDUCTION
59 -16 -37% 53 6 10%
REDUCTION REDUCTION
190 -21 -12% 186 4 2%
Week Nov 25-Dec 1 Week Dec 2 - Dec 8
13 10% 25 20%
4 3% 4 3%
4 3% 2 2%
2 2% 0 0%
0 0% 0 0%
0 0% 0 0%
0 0% 0 0%
0 0% 0 0%
0 0% 0 0%
0 0% 0 0%
26 21% 33 26%
0 0% 0 0%
0 0% 0 0%
REDUCTION INCREASE
49 84 63% 64 51% 15 31%
0 0% 0 0%
26 42% 33 53%
0 0% 0 0%
0 0% 0 0%
REDUCTION INCREASE
26 34 57% 33 53% 7 27%
68 158% 94 219%
0 0% 0 0%
0 0% 0 0%
0 0% 0 0%
11 26% 15 35%
REDUCTION INCREASE
79 -26 -49% 109 253% 30 38%
REDUCTION INCREASE
128 58 31% 173 402% 45 35%
Week Dec 2 - Dec 15 Week Dec 16 - Dec 22
32 25% 39 31%
1 1% 6 5%
4 3% 1 1%
1 1% 6 5%
0 0% 0 0%
0 0% 0 0%
0 0% 0 0%
0 0% 0 0%
0 0% 0 0%
0 0% 0 0%
44 35% 45 36%
0 0% 2 2%
0 0% 0 0%
INCREASE INCREASE
82 65% 18 28% 99 79% 17
0 0% 0 0%
44 71% 45 73%
0 0% 0 0%
0 0% 0 0%
INCREASE INCREASE
44 71% 11 33% 45 73% 1
50 116% 42 98%
0 0% 0 0%
0 0% 0 0%
0 0% 0 0%
17 40% 16 37%
REDUCTION REDUCTION
67 156% 42 39% 58 135% 9
REDUCTION INCREASE
149 347% 24 14% 157 365% 8
Week Dec 23- Dec 29
8 6%
1 1%
1 1%
1 1%
0 0%
0 0%
0 0%
0 0%
0 0%
0 0%
30 24%
0 0%
0 0%
INCREASE REDUCTION
21% 41 33% 58 59%
0 0%
30 48%
0 0%
0 0%
INCREASE REDUCTION
2% 30 48% 15 33%
56 130%
0 0%
0 0%
0 0%
22 51%
REDUCTION INCREASE
13% 78 181% 20 34%
INCREASE REDUCTION
5% 119 277% 38 24%