DHL Express Rate Transit Guide Ae

DHL EXPRESS
SERVICE & RATE

GUIDE 2019
UNITED ARAB EMIRATES
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DHL Service & Rate Guide 2019: United Arab Emirates 2
50 YEARS OF DELIVERING
FOR OUR CUSTOMERS
An ambitious BEGINNING
In 2019, DHL reaches a milestone we are incredibly proud
of: 50 years of delivering for our customers. We started our
journey in the same year as another famous event – the
1969 moon landings. And in the same pioneering spirit
we started small but with the world in our sights. After 50
years, we are proud of our 120,000 Certified International
Specialists and leading infrastructure spread over more
than 220 countries and territories worldwide – these allow
us to truly be the most global service provider for our
customers. We bring you expertise combined with passion,
a can-do attitude and a desire for speed.
It’s all thanks to our CUSTOMERS

You place your shipments in our hands, and in so doing
you put your trust in us. Every time. In fact, 160 million
times each year. We THANK you and we celebrate YOUR
TRUST over the past 50 years.
An ambitious FUTURE
A company that has always been on the move, DHL Express
is embracing the future. We are committed to remaining
at the forefront of an evolving world – from leading the
way on e-commerce, to our GoGreen commitment, to
deploying the latest technologies to get things First Time
Right and enabling trade in new markets. Cherishing our
pioneering spirit, we look forward with our customers to
the next 50 years – to 2069 and beyond!
Join us on this journey – the best is yet to come!
John Pearson
CEO, DHL Express
THE INTERNATIONAL
SPECIALISTS
DHL Express is the global market leader and specialist in Through our Certified International Specialist Program we
international shipping and courier delivery services. We provide all DHL Express employees with the specialized
have been building and continuously improving our service knowledge they need to do their job competently and
for 50 years. Key to our success is the strength of our global confidently – and that’s good news for both employees and
network, spanning more than 220 countries and territories, customers. As Certified International Specialists you can rely
in which some 120,000 employees provide services to more on DHL Express as the experts in international express.
than 2.5 million customers.
This guide enables you to find out how DHL Express can
What really sets us apart is the international shipping help you with your international shipping needs, and to see
expertise of our people. Their knowledge, coupled with what best fits your needs from our wide range of products
their passion and ‘can-do’ attitude, delivers a truly world- and services. Should you have any questions, please get in
class service and ensures that your shipments get to their touch with your DHL Account Manager or visit us at dhl.ae.
destination securely and as quickly as possible.
SERVICES
Export Services Import Services Domestic Services E-commerce Optional Services Surcharges Customs Services
All our services are time definite and offer you secure door-to-door delivery of goods and documents to and from virtually
every country and territory. Whether you need your shipments delivered at the start, middle or end of a business day, our
services offer full track-and-trace visibility so you always know where your shipments are.
EXPORT SERVICES
DHL Express Worldwide DHL Express 9:00 (10:30 to the USA)
Our most popular product, DHL Express Worldwide, offers Our premium time-definite service offers a delivery before
an end of business day delivery service around the world for 9:00 (10:30 to the USA) on lanes that guarantee either a
pieces up to 70kg and shipments up to 1,000kg. next or second business day delivery. DHL Express 9:00 is
offered to the majority of business centers in Europe, the
We deliver reliably and quickly to more global destinations Middle East, Africa, Asia and the Americas. DHL Express 9:00
across a single integrated network than any other express features a money-back guarantee and is suitable for pieces
delivery company. up to 30kg and shipments up to 300kg.
DHL Express 12:00

With DHL Express 12:00 you will receive your shipments
before 12 noon on the next possible business day. DHL
Express 12:00 offers a money-back guarantee and allows for
heavier pieces up to 70kg and shipments up to 300kg.
Our international services at a glance
DHL Express DHL Express 9:00

DHL Express 12:00
Worldwide (10:30 to the USA)
Delivery by the end of Delivery before 12 noon Delivery before 9:00 (10:30
Service description the next possible on the next possible to the USA) on the next
business day business day possible business day
Money-back guarantee No Yes* Yes*
Countries and territories covered More than 220 88 36
Delivery attempts 2 2 2
Maximum piece weight (not on pallet) 70kg 70kg 30kg
Maximum pieces per shipment - 10 10
Maximum piece dimensions (L x W x H)† 120 x 80 x 80cm 120 x 80 x 80cm 120 x 80 x 80cm
Maximum pallet weight 300kg Pallets not accepted Pallets not accepted
Maximum shipment weight 1,000kg 300kg 300kg
Maximum pallet dimensions (L x W x H) 120 x 120 x 160cm Pallets not accepted Pallets not accepted
*Additional terms and conditions apply – see dhl.ae for details.

†
A shipment is deemed unacceptable if its packaging is absent or inadequate, or if transporting the shipment would present risks of
damaging equipment, other packages or injuring personnel. DHL reserves the right to either not accept or return the shipment to the
shipper. These network restrictions are subject to change with 30 days’ notice.
SERVICES
IMPORT SERVICES
With our DHL Express Worldwide Import product, you can If you need a faster delivery, our DHL Express 12:00 and DHL
import shipments from over 200 countries and territories Express 9:00 services are available for import as well. You can
in the world. This is more than any other express delivery order an import from another country, to be delivered to
company can offer. What’s more, customers in, say, the USA your country or any other destination, by using our dedicated
can order an import from China not just to the USA, but electronic shipping solution for imports. You will have one
to other destinations as well. We call this a third country account number, one invoice in a single currency and a fixed
shipment. price that means you know exactly what you will pay.
There is no need for local brokers or forwarders to get DOMESTIC SERVICES

involved in any part of the process. You are in full control,
and able to manage all aspects of your imports in a very If you want to ship documents or goods within your own
simple way. country, we can offer our DHL Time Definite Domestic products
with delivery time guarantees of 12:00, 10:30, 9:00 or the end
of the next possible business day.
SERVICES
POWERING UP THE POTENTIAL OF INTERNATIONAL E-COMMERCE

International e-commerce
The explosion in online shopping extends across borders, with
international purchases set to increase threefold by 2020. DHL On Demand Delivery
supports our customers’ international growth with: DHL’s On Demand Delivery tool keeps receivers
informed of shipment progress, allowing them to
n Global reach reschedule, reroute, release or conveniently collect
n Express options from a DHL Service Point. It is an innovative, easy-to-
n Duties and taxes paid options and customs expertise use, mobile-friendly service, especially for private or
n Late pick ups residential deliveries.
n Easy returns solutions
Designed to enhance the online shopper’s
Fast, flexible and easy experience, especially for private or residential
Consumers expect everything ‘on demand’ – anytime, deliveries, the service is available globally, meaning
anywhere. DHL shipping options give customers a distinct consistent service standards and a harmonized user
competitive edge: over 90% of online consumers look at the experience.
available delivery options before going to the checkout,
and their decision is influenced by delivery speed, flexibility
and ease.
Discover and grow

Visit discover.dhl.com to learn more about how DHL helps
e-commerce companies ranging from start-ups to large
enterprises, advising them on how to grow internationally.
Our e-commerce focussed country guides, white papers
such as ‘The 21st Century Spice Trade’, customer and trend
research and market intelligence tools can enable you to
better understand your customers and shipping requirements
to take the next step in your e-commerce journey.
Our customers go global with ease and speed, maximizing the

enormous potential of international e-commerce.
SERVICES
OPTIONAL SERVICES
DHL Express offers a wide range of optional services – from the DHL standard liability with this service. It provides
non-standard deliveries and billing options to climate neutral coverage and compensation in the case of loss or damage.
shipping. You have the flexibility to choose the best service
for your needs with our express delivery services worldwide. Direct Signature View charges
If you are sending sensitive documents or high value

Duties and Taxes Paid View charges contents you can request DHL to obtain a direct signature
DHL Express can arrange for the shipper or a third party to be from the consignee or a representative at the delivery
billed for any duties and taxes payable at destination, rather address. DHL will ensure your shipment is not re-directed, or
than the receiver of the shipment being billed. Charges apply delivered at an alternative address.
whenever the shipper requests that duties, taxes or other
regulatory fees be paid outside of the destination country. Importer of Record (IOR) View charges
This service allows the shipper to send a dutiable shipment

Dedicated Pickup View charges to the receiver, with the duties and taxes invoiced to a
If your business needs a dedicated vehicle to collect unusual third party at destination acting as the nominated Importer
shipments or a pickup outside normal business hours, we can of Record (IOR). The customs invoice must indicate the
arrange this for you. importer’s billing details in addition to the receiver’s
shipping address.
Shipment Preparation View charges
This is a convenient, fast and reliable service for seasonal Residential Address View charges
or irregular shipments that require extra resources for their Customers shipping to a home or private residence can
preparation. DHL manages the entire process of waybill activate specific delivery options by designating the delivery
preparation, content selection, labelling and packaging, address as residential. For such shipments, DHL Express will
then sends the shipments to the designated domestic or proactively notify the receiver via email or SMS about the
international business addresses. shipment’s progress. Receivers can then select the most
suitable delivery option on the On Demand Delivery website.
Weekend Delivery/Collection
We offer Friday delivery and collection services from and to GoGreen Climate Neutral View charges
key cities. To check availability, please contact our Customer This service is for customers who need
Service team on 600 567 567. a reliable method to calculate their
annual carbon emissions at a shipment
Shipment Insurance View charges level and subsequently offset these emissions through
We recommend this comprehensive protection for your approved environmental programs. The whole process is
valuable or personal shipments, giving you peace of mind in verified annually by an independent body accredited by the
the unlikely event of physical damage or loss. United Nations.
Extended Liability View charges DHL can also provide reports for either a high level estimate
If you are sending valuable documents such as passports, or a detailed carbon footprint. Please contact Customer
visa applications or regulatory certificates you can extend Service or your Sales Representative to learn more.
For a full list of optional services, please visit our website at dhl.ae/optionalservices.
SERVICES
SURCHARGES
In order to maintain a consistently high level of service, in Metal batteries compliant with the appropriate IATA Packing
specific circumstances DHL Express levies a surcharge for Instructions 966, 967, 969 and 970, Section II.
exceptional activities, ensuring that these surcharges are fair for
all of our customers. Address Correction View charges
This fixed surcharge is applied to any shipment that has

Fuel Surcharge View charges an incorrect delivery address at the time of pickup and
This variable surcharge is applied to the weight charge of the delivery cannot be fulfilled after making efforts at
each shipment and any transportation related surcharges. It the destination to determine the correct address. This surcharge
is derived from publicly available fuel oil indices that are also applies to domestic and international shipments.
shown on the DHL Express website at dhl.ae/express_fuel_
surcharge. The charge is calibrated every month to the oil price Data Entry View charges
that was current two months prior to the billing month. The This fixed surcharge applies for each shipment consigned
Fuel Surcharge applies to domestic and international shipments. with non-electronic, paper based manual waybills. Electronic
shipping documentation incurs no additional charges.
Remote Area View charges
This surcharge applies when a shipment is collected from or Security Charges View charges
delivered to a location that is distant or difficult to serve. The Additional surcharges may apply when shipping from or to a
Remote Area surcharge applies to international and domestic destination country where DHL is operating at elevated risk
shipments. due to continuous state of war, civil unrest, or continuous
threats from terrorism (Elevated Risk), or when shipping to a
Oversize Piece View charges destination country that is subject to trade restrictions imposed
This fixed surcharge applies to every piece, including a pallet, that by the UN Security Council (Restricted Destination).
exceeds the scale weight of 70kg or with a single dimension in
excess of 120cm. The Oversize Piece surcharge applies to domestic Import VAT View charges
and international shipments. A nominal fee introduced for low value shipments (shipments
valued less than AED 1,000) and high value shipments
Non-Stackable Pallet View charges (shipments valued more than AED 1,000).
This fixed surcharge is applied to every pallet within a shipment
that cannot be stacked, either on request by the shipper, or Bill of Entry and Exit View charges
because of its shape, content or packaging. This surcharge All Bills of Exit processed by DHL on behalf of its customers
applies to domestic and international shipments. based in free zones and UAE mainland will be charged an
admin fee of AED 10 per shipment. All Bills of Entry processed
Dangerous Goods View charges by DHL on behalf of its customers based in free zones only, will
This surcharge is applied to any shipment that contains be charged an admin fee of AED 10 per shipment except for
substances or commodities that are classified as hazardous. It Sharjah Airport Free zone customers, to whom the Bill of Entry
applies to domestic and international shipments. will be levied with an admin fee of AED 5 per shipment.
Lithium Batteries View charges
A surcharge may apply per shipment when the handling and For a full list of surcharges, please visit our website at dhl.ae/
transportation of shipments involves Lithium Ion or Lithium surcharges.
SERVICES
CUSTOMS SERVICES
DHL Express is the international specialist in shipping,
with extensive knowledge and experience of dealing with
customs topics worldwide. For your peace of mind, we
provide a wide range of customs support for standard as
well as non-routine customs-clearance processes. By making
sure that clearance is a smooth and efficient process, we
ensure your shipments arrive as quickly as possible, and
leave you free to focus on your core business. With our
online tool (tas.dhl.com) we provide essential customs
information to help you prepare your shipments.
Disbursement View charges
At the receiver’s request, DHL credit or cash is used to fund

the clearance, duty and tax charges relating to a shipment
or piece, instead of the receiver using their own bond or Bonded Storage View charges
credit line. The customs process is accelerated, with DHL Storage charges apply when the shipment cannot be
making prompt payment of relevant charges while the released by customs due to inaccurate or missing paperwork.
receiver defers payment until an agreed date. Charges take effect three calendar days after the freight
arrival date or broker notification, whichever is later. The
Advance Payment View charges charge applies to the duty and taxes payer.
The service covers any import of a non-document shipment
for which DHL has paid or used its customs credit line Export Declaration View charges
advancing customs duties, taxes or regulatory charges on Applies in countries where an export declaration is required
behalf of those importers with whom DHL has no contract. for shipments containing controlled commodities or
The charge is based on the credit advanced or guaranteed exceeding a certain value threshold or weight. Depending
and is subject to a standard minimum. on origin country, shippers that submit a declaration online
may avoid the local charge.
Formal Clearance View charges
Applied in selected countries, when importing goods with Release to Broker View charges
an aggregated declaration value or weight exceeding the At shipper or importer request, the release of a DHL Express
limits set by destination Customs Authorities, or due to shipment to the customers designated customs broker of
other regulatory requirements are excluded from routine choice. DHL will transfer the responsibility for a shipment
clearance on a consolidated manifest and thus require and related customs documentation to the customer’s
clearance under an individual entry form. nominated broker for clearance and last mile delivery.
For a full list of customs services, please visit our website at dhl.ae/customsservices.
HOW TO SHIP WITH

DHL EXPRESS
Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment
PREPARING YOUR SHIPMENT

Shipment weight Documentation required
If you are sending a large but lightweight shipment, where Waybill
its volumetric weight exceeds its actual weight, the cost of All shipments sent with DHL Express need to have a fully
the shipment is calculated on the space your consignment completed DHL waybill or label securely attached to each
takes up on the aircraft. This is a standard IATA method. To piece. This will enable the successful movement of your
calculate the volumetric weight of your shipment, simply shipment through the DHL network. Each waybill or label is
multiply the length by height by width in centimetres, then individually numbered to allow you to track your shipment
divide the total sum by 5,000. from collection through to delivery. Your shipment may also
need to be accompanied by customs documentation, such
as a commercial or proforma invoice, as well as additional
paperwork depending on the contents and value of the
shipment and the country you are sending to.
Invoice
Height A commercial or proforma invoice is required when sending
non-document shipments to countries and territories outside
your origin country or customs union. This is essentially a
declaration containing all the details of a transaction and
is used by customs authorities to assess if duties or taxes
are payable. A commercial invoice is used when goods are
part of a commercial transaction or intended for resale.
Length
A proforma invoice is used when sending goods of no
Width
commercial value (for example, when sending samples).
HOW TO SHIP WITH

DHL EXPRESS
Your invoice will require the following details:
1 Bank details 8 Reason for export

These are the bank details that will be used for the This could be: For Sale; For Repair; After Repair; Gift;
transaction between the seller and buyer. These details are Sample; Personal Use Not For Resale; Replacement;
not required for non-commercial/proforma invoices. Intercompany Transfer; or Personal Effects.
2 Description
Generic or broad descriptions are no longer permitted and
Exporter
Tax ID/VAT No:
Commercial Invoice
are likely to cause delays. Descriptions should include the

Bank details Date:
1
items, how many there are, what they are made of, and
Waybill number:
what they will be used for. For example, describing items Invoice no:
as ‘samples’, ‘parts’ or ‘spares’ is not acceptable for customs Exporter code:
classification, safety and security reasons. Importer (Bill to): Receiver if different from Importer
Tax ID/VAT No:
3 Commodity code Shipment reference:
This is the product identification code used by the exporting Full description of Commodity Item Unit value Subtotal Net Country of
goods code quantity [Currency] value weight manufacture/origin
country to classify the goods to be exported. It assists 2 3
[Currency]
4
clearance and avoids delays.
4 Country of manufacture/origin
Freight:
This relates to the place of manufacture, not the country of Insurance:
export. If items are manufactured in more than one country,
Total declared value/currency: Total net
5
please list the origins. weight/ kg(s)
Total Pieces Total gross

weight/ kg(s)
5 Total declared value Type of export: 6

Incoterms: 7
This is the total value of the transaction for customs
Reason for export: 8
purposes based on the Incoterm selected. The total declared I/We hereby certify that the information contained in this invoice is true and correct and that
the contents of the shipments are as stated above
value should include freight and insurance charges if the
Position in company: Signature:
seller is responsible for these two elements.
Company stamp
6 Type of export
The options are: (1) Permanent; (2) Temporary; and
(3) Repair & Return.
7 Incoterms
Insert the Incoterm that best describes the terms of the
transaction. For example, DAP (Delivered At Place).
HOW TO SHIP WITH

DHL EXPRESS
PACKAGING YOUR SHIPMENT

To ensure that your shipments travel safely and securely Prohibited and Restricted Goods
through the DHL Express global network, it is important that Prohibited Items
they are packaged and labeled correctly. The following items will NOT be accepted for carriage
by DHL. This list includes items which are prohibited for
Packaging guidelines carriage by any law, regulation or statute of any federal,
n If you are re-using envelopes or boxes, please ensure that state or local government of any country from, to or
old labels and markings are removed through which the items may be carried. For international
n Securely fix the waybill to the shipment. The waybill can carriage there may be additional prohibited items specified
be thought of as the shipment’s airline ticket and it will by the country of destination. DHL may at its sole discretion
delay delivery if it becomes separated from your shipment refuse to carry other items not listed below.
n The barcodes on the waybill are scanned at numerous points n All Samsung Galaxy Note7 and Samsung Note7 devices
during your shipment’s journey. Please ensure the barcode n Bullion (of any precious metal)
is flat and not covered by tape, shrinkwrap or strapping n Cash (legal tender – bank notes, currency notes and coins)
n Place the waybill on the top or side of your shipment n Complete firearms, ammunition, explosives/explosive
and please ensure it does not overlap the corners or devices including inert explosives and test pieces, air guns,
edges of boxes replica and imitation firearms
n Use adequate protective wrapping for fragile or delicate n Human remains or ashes in any form
items and ensure they are packed as far away as possible n Hunting (animal) trophies, animal parts such as ivory
from the corners of boxes and shark’s fin, animal remains or ashes, or animal by-
n To prevent injury to our employees, please pay special products and derived products not intended for human
attention to the packaging of sharp items. There should not consumption, prohibited for movement by the CITES
be any possibility of the contents piercing the packaging Convention and/or local law
n Any individual pieces over 70kg should be placed on a n Illegal goods, such as counterfeit goods and narcotics
pallet. If you are sending a multi-piece shipment, it is not n Live animals (including but not limited to mammals,
necessary to place the individual pieces on a pallet unless reptiles, fish, invertebrates, amphibians, birds, insects,
they exceed 70kg. For example, a shipment comprising larvae and pupae)
four 25kg pieces does not have to be placed on a pallet n Loose lithium metal batteries under IATA PI968 section II
n Loose precious and semi-precious stones (cut or un-cut,
DHL packaging polished or un-polished)
We offer a range of high-quality DHL-branded packaging
items, suitable for shipping items of all shapes and sizes.
The items available include:
n Flyer bags
n Cardboard document envelopes
n Boxes in a range of sizes
n Tubes
n Bottle boxes
For more information please refer to the Packing Guide

available on dhl.ae/packingguide.
HOW TO SHIP WITH

DHL EXPRESS
Restricted Items and any goods specified as such under International Air
The following items will NOT be accepted for carriage unless Transport Association regulations (“IATA”), the Agreement
otherwise agreed to by DHL. To obtain such agreement a on Dangerous Goods by Road (“ADR”) or International
business case will need to be conducted by DHL and the Maritime Dangerous Goods (“IMDG”) regulations.
items approved for carriage will be recorded in writing with Applicable to all shipments valued in excess of EUR 500,000
the Customer. n Financial and monetary commodities – examples include
n Air guns, tasers, imitation or replica firearms, firearm but are not limited to activated SIM cards for mobile
parts and replica ammunition (includes rifle butts, trigger phones, blank or activated credit or cash dispenser cards,
mechanisms, screws/bolts etc which are manufactured for blank cheques, event tickets, lottery tickets, money or
the sole purpose of creating a functional firearm) postal orders, pre-paid phone cards, tickets (blank stock),
n Antiques and works of art with a shipment value in excess traveller’s cheques, vouchers/tokens, unused stamps etc.
of EUR 500,000 Applicable to all shipments valued in excess of EUR 500,000
n Banderols/Tax stickers with a shipment value in excess of n Furs
EUR 500,000 n Jewellery and watches and with individual values in excess
n Cannabis for medicinal purposes from bona fide of EUR 5,000. The shipment must not exceed EUR 100,000
pharmaceutical manufacturers with appropriate licences
and where lawful to ship, which must be in tablet or liquid
form, may be carried with an approved business case. The PAYING FOR YOUR SHIPMENT
value of one shipment must not exceed EUR 10,000
n Cigarettes, cigars, tobacco products and electronic You can pay for DHL Express services either with cash, a
cigarettes with a shipment value in excess of EUR 500,000 credit card or by bank transfer. You can open an account
n Commemorative coins and medals with an individual with DHL Express to pay via bank transfer; and all account
value or total shipment value of EUR 2,000 or more are customers receive invoices on a pre-agreed basis. For
restricted for carriage more details, please get in touch with a Customer Service
n Dangerous/hazardous goods including but not limited to Advisor at your local DHL Express office or go to
perfumes, aftershaves, aerosols, flammable substances, dry dhl.com/en/express/shipping/open_account.
ice, biological substances, UN classified dangerous goods

SHIPPING TOOLS
international Specialists
The International specialists Services ship with DHL Express
How to Ship tools
Shipping Tools Zones and
Zones and Rates
rates
SHIPPING TOOLS
Making shipping easier
DHL Express offers a choice of electronic tools to suit even
the most demanding requirements. We invest continually
in market-leading technologies to make it easier for you to The all-new MyDHL+ re-imagines the way the
send your shipments around the world. As a result, you have shipping business does business, by combining the
more time to focus on your business. tools and services our customers use most. With
the new mobile friendly and intuitive interface,
Our electronic solutions cover online and offline options, customers can now import, export, schedule a
as well as integrated solutions. In addition, we provide pickup, track shipments and pay bills more quickly
industry-specific solutions tailored for the Life Sciences and than ever – all in one visit, with one password
Technology sectors. More information about our general and zero headaches. MyDHL+ makes it incredibly
capabilities is provided on this page. easy to navigate the complexities of international
shipping. Try it out now at mydhl.com.
dhl.com
Our website provides a comprehensive guide to DHL Express
shipping services, as well as transport news, service updates
and contact details. To make doing business with us even
easier, the site features interactive tools that include online
booking, tracking and a volumetric weight calculator.
Easyship
This is an offline advanced shipment management tool for
any organization with large shipping volumes or regular
scheduled deliveries. DHL Easyship can handle the needs of
multinational supply chains or any business with a central
shipping function. It is a Windows-based system, which is easy
to use yet very powerful – enabling you to handle everything
from regular mailshots to multi-stage shipping processes. Customer shipping integration
Using EDI and XML Services enables you to incorporate
DHL’s online shipping capabilities into your own website,
warehouse or customer service application. This provides global
shipment tracking while making it faster and easier to access
information about transit times, rates and courier bookings.
Specific solutions
DHL offers additional capabilities for businesses requiring more
specialized solutions – for example, its Medical Express and
Collect & Return services. For more information, please contact
your DHL Account Manager or local Customer Service team.
ZONES AND RATES
Calculate the Price Service Capability
Optional Services Surcharges Customs Services Export Services Import Services
of Your Shipment and Rating Zones
CALCULATE THE PRICE OF YOUR SHIPMENT

1. Decide which service best suits your needs 3. D
etermine the rating zone of the origin or destination
(see page 4 for international services and page 5 (see pages 17 and 18)
for domestic services)
4. F ind the rate using the rating zone and weight of your
2. Weigh your shipment (see page 10 and dhl.com/ shipment (see page 19 for exports and page 21 for
volumetricweight) imports)
OPTIONAL SERVICES
Optional services View explanation Charging method Charge
Duties and Taxes Paid Per shipment AED 100

Dedicated Pickup Per shipment AED 75 onwards
Shipment Preparation Per shipment AED 85
Shipment Insurance By shipment value AED 40, or 2% of stated shipment value if higher
Extended Liability Per shipment AED 25
Direct Signature Per shipment AED 20
Importer of Record (IOR) Per shipment AED 165
Residential Address Per shipment AED 12.50
GoGreen Climate Neutral By report AED 400
For a full list of optional services, please visit our website at dhl.ae/optionalservices.
ZONES AND RATES
SURCHARGES
Surcharges View explanation Charging method Charge
Fuel Surcharge Per shipment As per index

1.86 AED per kg/lb with minimum charge of
Remote Area By shipment weight
100.00 AED per shipment
Additional Handling
Oversize Piece Per piece AED 330
Non-Stackable Pallet Per piece AED 620
Dangerous Goods
Full Dangerous Goods Per shipment AED 400
Lithium Batteries Section II (PI965) Per shipment AED 400
Excepted Quantities Per shipment AED 25
Limited Quantities Per shipment AED 100
Dry Ice (UN1845) Per shipment AED 50
Lithium Batteries
Lithium Batteries Section II (966, 969) Per shipment AED 400
Lithium Batteries Section I Per shipment AED 100
Address Correction Per shipment AED 50
Data Entry Per shipment AED 13
Security Charges
Elevated Risk Per shipment AED 85
Restricted Destination Per shipment AED 125
AED 10 if shipment invoice value is less than
Import VAT Per shipment AED 1,000; AED 20 if shipment invoice value is
above AED 1,000
Bill of Entry and Exit Per shipment AED 10
CUSTOMS SERVICES
Customs services View explanation Charging method Charge
Disbursement Per shipment AED 50 or 2% of the advanced amount, if higher

Advance Payment Per shipment AED 50 or 2% of the advanced amount, if higher
Formal Clearance Per shipment AED 70
Per shipment and per kg per AED 25 or AED 1 per kg per day (after 3 calendar
Bonded Storage
day days) whichever is higher
Export Declaration Per shipment AED 40
Release to Broker Per shipment AED 200
Please visit our website for a full list of surcharges and customs services.
ZONES AND RATES
SERVICE CAPABILITY AND RATING ZONES

DHL is pleased to now extend our global network to Turkmenistan
Export Import DHL DHL Export Import DHL DHL

Express DHL DHL
Country/Territory Zone Zone Express Country/Territory Zone Zone Express Express
Express 9:00 Express 9:00
Worldwide* 12:00 Worldwide* 12:00
Afghanistan 4 8 3 Ecuador 5 8 3 ü
Albania 5 7 2 Egypt 1 3 2 ü ü
Algeria 5 8 3 El Salvador 5 8 3
American Samoa 5 8 4 Eritrea 5 8 4
Andorra 3 7 3 Estonia 3 7 3
Angola 5 8 3 ü Ethiopia 5 8 2 ü
Anguilla 5 8 3 Falkland Islands 5 8 1
Antigua 5 8 4 Faroe Islands 5 8 3
Argentina 5 8 3 ü Fiji 5 8 3
Armenia 5 8 3 Finland 3 7 4
Aruba 5 8 4 France 3 4 2 ü
Australia 4 6 2 French Guyana 5 8 2 ü ü
Austria 3 7 2 ü ü Gabon 5 8 3
Azerbaijan 5 8 3 Gambia 5 8 3 ü
Bahamas 5 8 3 Georgia 5 8 4
Bahrain 1 1 1 ü ü Germany 3 4 3
Bangladesh 2 2 1 Ghana 5 8 2 ü ü
Barbados 5 8 3 Gibraltar 3 7 3
Belarus 5 7 3 Greece 3 7 2 ü
Belgium 3 4 2 ü ü Greenland 3 8 2 ü
Belize 5 8 3 Grenada 5 8 3
Benin 5 8 3 ü Guadeloupe 5 8 4
Bermuda 5 8 3 Guam 5 8 3
Bhutan 4 6 3 Guatemala 5 8 4
Bolivia 5 8 4 Guernsey 3 7 3
Bonaire 5 8 4 Guinea Rep. 5 8 3 ü
Bosnia & Herzegovin 5 7 2 Guinea-Bissau 5 8 5
Botswana 5 8 2 Guinea-Equatorial 5 8 3
Brazil 4 7 3 ü Guyana (British) 5 8 4
Brunei 4 6 3 Haiti 5 8 3
Bulgaria 3 7 2 ü Honduras 5 8 3
Burkina Faso 5 8 4 ü Hong Kong 4 6 2 ü ü
Burundi 5 8 2 Hungary 3 7 2 ü ü
Cambodia 4 6 2 Iceland 3 7 2 ü
Cameroon 5 8 2 India 2 2 1-2 ü
Canada 4 5 4 ü Indonesia 4 6 2 ü
Canary Islands, The 5 7 2 ü Iran 4 8 1 ü
Cape Verde 5 8 3 Iraq 4 3 4
Cayman Islands 5 8 4 Ireland, Rep. Of 3 4 2 ü ü
Central African Re 5 8 3 Italy 3 4 2 ü ü
Chad 5 8 5 Jamaica 5 8 3
Chile 5 8 5 Japan 4 6 3
China 4 6 3 ü Jersey 3 7 2 ü
Colombia 5 8 2 ü Jordan 1 3 2 ü
Comoros 5 8 3 ü Kazakhstan 5 8 1
Congo 5 8 3 Kenya 5 8 3
Congo, DPR 5 8 3 ü Kiribati 5 8 1-2
Cook Islands 5 8 3 Korea, Rep. Of 4 6 5
Costa Rica 5 8 5 Korea, D.P.R Of 4 6 5
Cote D Ivoire 5 8 3 Kosovo 5 8 2 ü
Croatia 5 7 2 ü Kuwait 1 1 3
Cuba 5 8 5 Kyrgyzstan 5 8 1 ü ü
Curacao 5 8 3 Laos 4 6 4
Cyprus 3 7 2 ü Latvia 3 7 3
Czech Rep., The 3 7 2 ü ü Lebanon 1 3 2 ü
Denmark 3 7 2 ü Lesotho 5 8 2 ü
Djibouti 5 8 2 Liberia 5 8 2
Dominica 5 8 4 Libya 5 8 3
Dominican Rep. 5 8 4 Liechtenstein 5 4 5
doc = document contents only P = document and non-document contents Table continues overleaf
For transit times and the availability of DHL Express 12:00 and DHL Express 9:00 for your origin and destination address, please refer to the DHL Capability
Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.
*Standard transit time is given in working days for both export and import services. Day of pickup is counted as ‘day 0’.
ZONES AND RATES
SERVICE CAPABILITY AND RATING ZONES

Export Import DHL DHL Export Import DHL DHL
Express DHL DHL
Country/Territory Zone Zone Express Country/Territory Zone Zone Express Express
Express 9:00 Express 9:00
Worldwide* 12:00 Worldwide* 12:00
Lithuania 3 7 2 ü ü Sao Tome And Principe 5 8 4
Luxembourg 3 4 2 ü Saudi Arabia 1 3 1 ü ü
Macau 3 8 2 ü ü Senegal 5 8 3 ü
Macedonia, Rep. Of 5 7 2 Serbia, Rep. Of 5 7 2
Madagascar 5 8 2 Seychelles 5 8 3
Malawi 5 8 3 ü Sierra Leone 5 8 3
Malaysia 4 6 3 Singapore 4 6 2 ü ü
Maldives 5 8 2 ü ü Slovakia 3 7 2 ü ü
Mali 5 8 2 Slovenia 3 7 2 ü ü
Malta 3 7 3 ü Solomon Islands 5 8 5
Mariana Islands 5 8 3 ü Somalia 5 8 5
Marshall Islands 5 8 5 Somaliland, Rep Of 5 8 5
Martinique 5 8 3 South Africa 5 7 2 ü
Mauritania 5 8 4 South Sudan 5 8 2 ü ü
Mauritius 5 8 1 Spain 3 7 1 ü
Mayotte 5 8 3 Sri Lanka 2 2 4
Mexico 5 8 3 St. Barthelemy 5 8 4
Micronesia 5 8 4 St. Eustatius 5 8 4
Moldova, Rep. Of 5 7 3 St. Kitts 5 8 4
Monaco 3 4 2 St. Lucia 5 8 4
Mongolia 5 7 5 St. Maarten 5 8 4
Montenegro, Rep Of 5 7 3 St. Vincent 5 8 2 ü
Montserrat 5 8 4 Sudan 5 8 2
Morocco 5 8 2 ü Suriname 5 8 4
Mozambique 5 8 2 ü Swaziland 5 8 2
Myanmar 4 6 2 ü Sweden 3 7 2 ü ü
Namibia 5 8 5 Switzerland 3 4 2 ü ü
Nauru, Rep. Of 5 8 3 Syria 4 8 4 ü ü
Nepal 2 6 2 ü ü Tahiti 5 8 5
Netherlands, The 3 4 4 Taiwan 4 6 2 ü ü
Nevis 5 8 5 Tajikistan 5 8 4
New Caledonia 5 8 3 Tanzania 5 8 2 ü ü
New Zealand 4 6 3 Thailand 4 6 2 ü ü
Nicaragua 5 8 4 Timor-Leste 5 8 4
Niger 5 8 2 Togo 5 8 3 ü
Nigeria 5 8 5 Tonga 5 8 5
Niue 5 8 2 ü Trinidad And Tobago 5 8 3
Norway 3 7 1 ü ü Tunisia 5 8 3
Oman 1 1 1-2 Turkey 3 7 2 ü
Pakistan 2 2 4 Turkmenistan NEW 5 8 3
Palau 5 8 3 ü Turks & Caicos 5 8 5
Panama 5 8 4 Tuvalu 5 8 2 ü ü
Papua New Guinea 5 8 3 ü USA 4 5 3
Paraguay 5 8 4 Uganda 5 8 1
Peru 5 8 2 ü ü Ukraine 5 7 1-2 ü ü
Philippines, The 4 6 2 ü ü United Kingdom 3 2 2 ü
Poland 3 7 2 ü ü Uruguay 5 8 3
Portugal 3 7 2 Uzbekistan 5 8 4
Puerto Rico 5 8 1 ü ü Vanuatu 5 8 5
Qatar 1 1 2 Vatican City 3 4 2 ü ü
Reunion, Island Of 5 8 2 Venezuela 5 8 4 ü
Romania 3 7 2 Vietnam 4 6 2
Russian Federation 5 7 3 Virgin Islands-British 5 8 3
Rwanda 5 8 4 Virgin Islands-US 5 8 3
Saint Helena 5 8 3 Yemen, Rep. Of 4 8 2 ü ü
Samoa 5 8 3 Zambia 5 8 2 ü
San Marino 3 8 3 ü Zimbabwe 5 8 3 ü
doc = document contents only P = document and non-document contents

For transit times and the availability of DHL Express 12:00 and DHL Express 9:00 for your origin and destination address, please refer to the DHL Capability
Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.
*Standard transit time is given in working days for both export and import services. Day of pickup is counted as ‘day 0’.
ZONES AND RATES
Export rates by zone and product
DHL EXPRESS WORLDWIDE

Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
Documents only up to 2kg
0.5 239.40 288.50 319.19 356.00 429.66
1 362.16 435.81 478.78 534.01 650.63
1.5 362.16 435.81 478.78 534.01 650.63
2 540.16 650.64 718.17 804.09 982.08
Documents from 2.5kg and non-documents from 0.5kg
0.5 270.63 326.13 360.82 402.45 485.72
1.0 409.41 492.66 541.23 603.68 735.53
1.5 409.41 492.66 541.23 603.68 735.53
2.0 610.63 735.52 811.85 908.99 1,110.23
2.5 610.63 735.52 811.85 908.99 1,110.23
3.0 971.45 1,179.62 1,290.64 1,450.24 1,734.74
3.5 971.45 1,179.62 1,290.64 1,450.24 1,734.74
4.0 971.45 1,179.62 1,290.64 1,450.24 1,734.74
4.5 971.45 1,179.62 1,290.64 1,450.24 1,734.74
5.0 971.45 1,179.62 1,290.64 1,450.24 1,734.74
6.0 1,262.88 1,533.51 1,672.29 1,880.46 2,248.24
7.0 1,262.88 1,533.51 1,672.29 1,880.46 2,248.24
8.0 1,262.88 1,533.51 1,672.29 1,880.46 2,248.24
9.0 1,262.88 1,533.51 1,672.29 1,880.46 2,248.24
10.0 1,262.88 1,533.51 1,672.29 1,880.46 2,248.24
11.0 1,575.13 1,915.16 2,088.64 2,352.31 2,789.49
12.0 1,575.13 1,915.16 2,088.64 2,352.31 2,789.49
13.0 1,575.13 1,915.16 2,088.64 2,352.31 2,789.49
14.0 1,575.13 1,915.16 2,088.64 2,352.31 2,789.49
15.0 1,575.13 1,915.16 2,088.64 2,352.31 2,789.49
16.0 1,887.38 2,296.81 2,504.98 2,879.67 3,469.53
17.0 1,887.38 2,296.81 2,504.98 2,879.67 3,469.53
18.0 1,887.38 2,296.81 2,504.98 2,879.67 3,469.53
19.0 1,887.38 2,296.81 2,504.98 2,879.67 3,469.53
20.0 1,887.38 2,296.81 2,504.98 2,879.67 3,469.53
Table continues overleaf

ZONES AND RATES
Export rates by zone and product
DHL EXPRESS WORLDWIDE

Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
21.0 2,269.03 2,747.84 3,004.58 3,531.95 4,316.10
22.0 2,269.03 2,747.84 3,004.58 3,531.95 4,316.10
23.0 2,269.03 2,747.84 3,004.58 3,531.95 4,316.10
24.0 2,269.03 2,747.84 3,004.58 3,531.95 4,316.10
25.0 2,269.03 2,747.84 3,004.58 3,531.95 4,316.10
26.0 2,338.41 2,831.11 3,101.72 3,642.96 4,440.99
27.0 2,407.79 2,914.38 3,198.86 3,753.97 4,565.89
28.0 2,477.16 2,997.64 3,296.00 3,864.99 4,690.79
29.0 2,546.54 3,080.91 3,393.14 3,976.00 4,815.69
30.0 2,615.92 3,164.17 3,490.28 4,087.01 4,940.59
40.0 2,882.71 3,444.24 3,803.70 4,598.54 5,563.76
50.0 3,387.31 4,011.96 4,434.42 5,481.62 6,636.08
60.0 3,891.91 4,579.68 5,065.14 6,364.70 7,708.40
70.0 4,396.51 5,147.40 5,695.86 7,247.78 8,780.72
For each additional 1kg
Above 71.0* 50.46 56.77 63.07 88.31 107.23
DHL Express 12:00 – Guaranteed delivery before 12:00 on the next possible working day to over 88 countries worldwide.
Add 50.00 AED to the DHL Express Worldwide prices.
DHL Express 9:00 (10:30 to the USA) – Guaranteed delivery before 9:00 on the next possible working day to over
36 countries worldwide. Add 100.00 AED (75.00 for 10:30) to the DHL Express Worldwide prices.
Weights are rounded up to the nearest 0.5kg for shipments up to 5kg, and to the nearest 1kg thereafter.
Rates are in AED and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges.
Terms and conditions apply – see dhl.ae for details.
*DHL Express does not accept shipments exceeding 1,000 kg, or containing pieces exceeding 300 kg or 300 cm in length, and/or not meeting
DHL standards for packing. Refer to our Packing Guide on dhl.ae. These network restrictions are subject to change with 30 days’ notice.
ZONES AND RATES
Import rates by zone and product
DHL EXPRESS WORLDWIDE IMPORT

Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8
Documents only up to 2kg
0.5 191.50 239.39 288.49 319.19 356.00 391.60 429.66 494.10
1 289.70 362.15 435.80 478.78 534.00 587.39 650.63 748.21
1.5 360.90 451.14 543.20 598.46 669.04 735.92 816.35 938.78
2 432.10 540.13 650.60 718.15 804.07 884.46 982.07 1,129.36
Documents from 2.5kg and non-documents from 0.5kg
0.5 216.49 270.62 326.12 360.82 402.44 442.68 485.71 558.56
1.0 327.52 409.40 492.65 544.30 603.66 664.02 735.52 845.84
1.5 408.00 510.01 614.06 679.61 756.31 831.94 922.86 1,061.29
2.0 488.48 610.62 735.48 814.92 908.96 999.85 1,110.20 1,276.74
2.5 544.81 681.04 820.46 909.62 1,015.81 1,117.38 1,241.34 1,427.54
3.0 592.91 741.16 894.47 991.56 1,106.02 1,216.60 1,353.54 1,566.60
3.5 641.00 801.28 968.47 1,073.50 1,196.22 1,315.81 1,465.74 1,705.66
4.0 689.10 861.40 1,042.48 1,155.43 1,286.42 1,415.03 1,577.94 1,844.71
4.5 737.20 921.52 1,116.48 1,237.37 1,376.63 1,514.24 1,690.14 1,983.77
5.0 785.29 981.64 1,190.48 1,319.30 1,466.83 1,613.46 1,802.34 2,122.82
5.5 822.58 1,028.24 1,247.09 1,380.97 1,535.65 1,689.17 1,897.38 2,241.62
6.0 859.86 1,074.85 1,303.69 1,442.64 1,604.47 1,764.88 1,992.42 2,360.42
6.5 897.14 1,121.46 1,360.30 1,504.31 1,673.29 1,840.58 2,087.46 2,479.22
7.0 934.43 1,168.07 1,416.90 1,565.98 1,742.11 1,916.29 2,182.50 2,598.02
7.5 971.71 1,214.68 1,473.50 1,627.64 1,810.93 1,992.00 2,277.54 2,716.82
8.0 1,009.00 1,261.28 1,530.11 1,689.31 1,879.75 2,067.71 2,372.58 2,835.62
8.5 1,046.28 1,307.89 1,586.71 1,750.98 1,948.57 2,143.42 2,467.62 2,954.42
9.0 1,083.56 1,354.50 1,643.32 1,812.65 2,017.39 2,219.12 2,562.66 3,073.22
9.5 1,120.85 1,401.11 1,699.92 1,874.32 2,086.21 2,294.83 2,657.70 3,192.02
10.0 1,158.13 1,447.72 1,756.52 1,935.98 2,155.03 2,370.54 2,752.74 3,310.82
11.0 1,223.03 1,532.20 1,855.72 2,045.28 2,284.39 2,515.74 2,929.62 3,527.30
12.0 1,287.92 1,616.68 1,954.91 2,154.58 2,413.75 2,660.94 3,106.50 3,743.78
13.0 1,352.82 1,701.16 2,054.10 2,263.87 2,543.11 2,806.14 3,283.38 3,960.26
14.0 1,417.72 1,785.64 2,153.29 2,373.17 2,672.47 2,951.34 3,460.26 4,176.74
15.0 1,482.61 1,870.12 2,252.48 2,482.46 2,801.83 3,096.54 3,637.14 4,393.22
16.0 1,547.51 1,954.60 2,351.68 2,591.76 2,931.19 3,241.74 3,814.02 4,609.70
17.0 1,612.40 2,039.08 2,450.87 2,701.06 3,060.55 3,386.94 3,990.90 4,826.18
18.0 1,677.30 2,123.56 2,550.06 2,810.35 3,189.91 3,532.14 4,167.78 5,042.66
19.0 1,742.20 2,208.04 2,649.25 2,919.65 3,319.27 3,677.34 4,344.66 5,259.14
20.0 1,807.09 2,292.52 2,748.44 3,028.94 3,448.63 3,822.54 4,521.54 5,475.62
Table continues overleaf

ZONES AND RATES
Import rates by zone and product
DHL EXPRESS WORLDWIDE IMPORT

Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8
21.0 1,862.53 2,355.88 2,819.72 3,118.70 3,554.23 3,943.98 4,658.82 5,673.62
22.0 1,917.97 2,419.24 2,891.00 3,208.46 3,659.83 4,065.42 4,796.10 5,871.62
23.0 1,973.41 2,482.60 2,962.28 3,298.22 3,765.43 4,186.86 4,933.38 6,069.62
24.0 2,028.85 2,545.96 3,033.56 3,387.98 3,871.03 4,308.30 5,070.66 6,267.62
25.0 2,084.29 2,609.32 3,104.84 3,477.74 3,976.63 4,429.74 5,207.94 6,465.62
26.0 2,139.73 2,672.68 3,176.12 3,567.50 4,082.23 4,551.18 5,345.22 6,663.62
27.0 2,195.17 2,736.04 3,247.40 3,657.26 4,187.83 4,672.62 5,482.50 6,861.62
28.0 2,250.61 2,799.40 3,318.68 3,747.02 4,293.43 4,794.06 5,619.78 7,059.62
29.0 2,306.05 2,862.76 3,389.96 3,836.78 4,399.03 4,915.50 5,757.06 7,257.62
30.0 2,361.49 2,926.12 3,461.24 3,926.54 4,504.63 5,036.94 5,894.34 7,455.62
40.0 2,823.49 3,652.12 4,200.44 4,692.14 5,362.63 5,960.94 7,003.14 9,303.62
50.0 3,285.49 4,378.12 4,939.64 5,457.74 6,220.63 6,884.94 8,111.94 11,151.62
60.0 3,747.49 5,104.12 5,678.84 6,223.34 7,078.63 7,808.94 9,220.74 12,999.62
70.0 4,209.49 5,830.12 6,418.04 6,988.94 7,936.63 8,732.94 10,329.54 14,847.62
For each additional 1kg
Above 70.1 58.64 81.18 84.48 89.76 105.60 114.84 128.96 216.35
Above 300.1* 65.10 90.11 93.77 99.62 122.76 127.46 143.15 240.14
DHL Express 12:00 – Guaranteed delivery before 12:00 on the next possible working day to over 88 countries worldwide.
Add 50.00 AED to the DHL Express Worldwide prices.
DHL Express 9:00 (10:30 to the USA) – Guaranteed delivery before 9:00 on the next possible working day to over
36 countries worldwide. Add 100.00 AED (75.00 for 10:30) to the DHL Express Worldwide prices.
Weights are rounded up to the nearest 0.5kg for shipments up to 10kg, and to the nearest 1kg thereafter.
Rates are in AED and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges.
Terms and conditions apply – see dhl.ae for details.
*DHL Express does not accept shipments exceeding 1,000 kg, or containing pieces exceeding 300 kg or 300 cm in length, and/or not meeting
DHL standards for packing. Refer to our Packing Guide on dhl.ae. These network restrictions are subject to change with 30 days’ notice.
DHL WORLDWIDE EXPRESS (DUBAI) L.L.C
P.O. Box 6252
Meydan
Nad Al Shiba
Dubai
United Arab Emirates
For contact details of the DHL Express office nearest to you,

please visit our website at dhl.ae
or call the customer service hotline on 600 567 567
Valid: 1st January 2019

DHL Express Rate Transit Guide Ae

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DHL EXPRESS

SERVICE & RATE

It’s all thanks to our CUSTOMERS

Join us on this journey – the best is yet to come!

DHL Express 12:00

Our international services at a glance

DHL Express DHL Express 9:00

Money-back guarantee No Yes* Yes*

Countries and territories covered More than 220 88 36

Maximum piece weight (not on pallet) 70kg 70kg 30kg

Maximum pieces per shipment - 10 10

Maximum shipment weight 1,000kg 300kg 300kg

*Additional terms and conditions apply – see dhl.ae for details.

There is no need for local brokers or forwarders to get DOMESTIC SERVICES

POWERING UP THE POTENTIAL OF INTERNATIONAL E-COMMERCE

Discover and grow

Our customers go global with ease and speed, maximizing the

If you are sending sensitive documents or high value

This service allows the shipper to send a dutiable shipment

This fixed surcharge is applied to any shipment that has

Lithium Batteries View charges

Disbursement View charges

At the receiver’s request, DHL credit or cash is used to fund

HOW TO SHIP WITH

PREPARING YOUR SHIPMENT

HOW TO SHIP WITH

Your invoice will require the following details:

1 Bank details 8 Reason for export

are likely to cause delays. Descriptions should include the

as ‘samples’, ‘parts’ or ‘spares’ is not acceptable for customs Exporter code:

Tax ID/VAT No:

3 Commodity code Shipment reference:

Total Pieces Total gross

5 Total declared value Type of export: 6

HOW TO SHIP WITH

PACKAGING YOUR SHIPMENT

For more information please refer to the Packing Guide

HOW TO SHIP WITH

perfumes, aftershaves, aerosols, flammable substances, dry dhl.com/en/express/shipping/open_account.

ice, biological substances, UN classified dangerous goods

ZONES AND RATES

CALCULATE THE PRICE OF YOUR SHIPMENT

Duties and Taxes Paid Per shipment AED 100

ZONES AND RATES

Fuel Surcharge Per shipment As per index

Disbursement Per shipment AED 50 or 2% of the advanced amount, if higher

ZONES AND RATES

SERVICE CAPABILITY AND RATING ZONES

Export Import DHL DHL Export Import DHL DHL

ZONES AND RATES

SERVICE CAPABILITY AND RATING ZONES

doc = document contents only P = document and non-document contents

ZONES AND RATES

Export rates by zone and product

DHL EXPRESS WORLDWIDE

Table continues overleaf

ZONES AND RATES

Export rates by zone and product

DHL EXPRESS WORLDWIDE

Terms and conditions apply – see dhl.ae for details.

ZONES AND RATES

Import rates by zone and product

DHL EXPRESS WORLDWIDE IMPORT