DAFTAR ISI

Halaman
HALAMAN JUDUL ............................................................................................ ..i
SAMPUL DALAM .............................................................................................. ii
SURAT PERNYATAAN ................................................................................... iii
LEMBAR PERSETUJUAN .............................................................................. iv
LEMBAR PENGESAHAN ................................................................................. v
DAFTAR ISI ....................................................................................................... vi
DAFTAR TABEL ...................................................................................................
DAFTAR GAMBAR ................................................................................................
DAFTAR LAMPIRAN .............................................................................................
BAB 1. PENDAHULUAN.....................................................................................1
1.1 Latar Belakang ................................................................................. 1
1.2 Rumusan Masalah ........................................................................... 3
1.3 Tujuan Penelitian ............................................................................ .4
1.3.1 Tujuan umum ................................................................................. 4

1.3.2 Tujuan khusus ................................................................................. .4

1.4 Manfaat Penelitian ................................................................................... 4

BAB 2. TINJAUAN PUSTAKA ...................................................................................

2.1 Kepuasan Pasien....................................................................................5

2.2 Pelayanan Kefarmasian .......................................................................11

2.3 Puskesmas..........................................................................................12

BAB 3. KERANGKA KONSEPTUAL ....................................................................... 24

BAB 4. METODE PENELITIAN .............................................................................. 25

4.1 Desain Penelitian.......................................................................................18

4.2 Kerangka Kerja Penelitian........................................................................18

4.3 Tempat Dan Waktu Penelitian..................................................................19

4.4 Populasi dan Sampling.............................................................................19

 4.5 Variabel dan Definisi Operasional............................................................21

4.6 Instrumen Penelitian................................................................................ 22

4.7 Cara Pengumpulan Data...........................................................................22

4.8 Cara Pengolahan Data............................................................................. .24

4.9 Etika Penelitian........................................................................................25

4.10 Rencana Jadwal Penelitian......................................................................27

DAFTAR PUSTAKA

LAMPIRAN