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Assignment 1

Explain the tools and techniques used for technical


support (P1)
Tools: Software monitoring and diagnosti tools
Software diagnosti and monitoring tools
Software diagnootic toost gnivee a sot of requsired data wheo tomeeooe it troslsethooiogn,
heoce it meay le sisited to remeovee what’t fsociooiogn, to the poiot they are seft with what
ito’t fsociooiogng Wheoeveer a oew OP it preteoted, the diagnootic aod meooitoriogn toost are
too, targneted to aid the tspport techoiciaot aod a ster for socaiogn fasstt aod adveaoce how
their operaiogn tyttemet rsotg
Eveeot Viewer - Eveeot veiewer sett peopse oveertee eveeott io their comepsterg It hat sognt alost
tecsrity, prognramet aod tytteme eveeott io their workttaioog They meay sisite eveeot veiewer to
tee aod take care of eveeot sognt, cossect data oo toftware aod hardware ittset, aod oveertee
Wiodowt 2000 tecsrity eveeottg
POST – Wheo twitchiogn a PC oo, the POST sookt at hardware to eotsre ass hardware it
workiogn propersy lefore their OP it rsooiogng For iottaoce, if ittset were socated lefore their
meooitor it fsociooiogn, ao order of leept it sisited to thow the type of fasstg Wheo the
meooitor it oot fsociooiogn, a meittake code it thowo io the meooitor iottead, preteoiogn the
deveice that ito’t workiogn correctsyg
Cootros paoes – Wheo A PC it rsooiogn acceptalsy, io a Wiodowt operaiogn tytteme, the
Cootros Paoes thowt ste to eveerythiogn requsired for haodsiogn PCg For iottaoce, lriogniogn a
oewer part of hardware, toriogn their Ioteroet opioot, toriogn the imee, to chootiogn power
opiootg Addiiooassy, it gniveet the choice to chaogne the sook aod how the comepster worktg
Teihniques
Direct Qsetiooiogn of ster – If ao ittse happeot whistt at work, the worker meay phooe sp a
techoiciao to hesp theme ostg Howeveer if the techoiciao caooot hesp theme ostg They wiss theo
fignsre ost the prolseme io their owo imee aod gnet lack to the ster ooce they thiok they’vee
fosod the prolsemeg Or the techoiciao wiss cooiose atkiogn theme qusetioot sois they fignsre
ost the ittseg
Serveice Levees Agnreemeeot - Serveice Levees Agnreemeeot referred to at "Serveice Cootract", wheo
gnrospt meake ao soderttaodiogng Firtt ooe it terveice proveider aod tecood ooe it csieotg Thit
cao le segniimeatesy formeated cootractg Betidet, SLA recordt regnssar soderttaodiognt alost
the terveicet, oeedt, gnsaraoteet, attsraocet aod gnsaraoteet olsignaiootg Thit tett ost what
sevees of tspport it requsired
Cass ceotre – Thit it a psace where peopse phooe sp atkiogn qusetioot aod aoy other type of
phooe casst are takeo care of ly that lstioett, oormeassy throsgnh tomee type of comepster
astomeaioo, which gnsidet theme throsgnh gneoeras prolsemet, sois the tpecific prolseme fosod
to they cao le pst oo the phooe at the eod of it with tomeeooe who koowt what to tay to
theme to tosvee their ittseg

Fasst meaoagnemeeot toost - The fasst meaoagnemeeot toost are sisited to socate the prolsemet io
a oetwork aod gnivee at eoosgnh detaist alost the prolsemet at they cao throsgnh pstogn it

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