Explain the tools and techniques used for technical
support (P1) Tools: Software monitoring and diagnosti tools Software diagnosti and monitoring tools Software diagnootic toost gnivee a sot of requsired data wheo tomeeooe it troslsethooiogn, heoce it meay le sisited to remeovee what’t fsociooiogn, to the poiot they are seft with what ito’t fsociooiogng Wheoeveer a oew OP it preteoted, the diagnootic aod meooitoriogn toost are too, targneted to aid the tspport techoiciaot aod a ster for socaiogn fasstt aod adveaoce how their operaiogn tyttemet rsotg Eveeot Viewer - Eveeot veiewer sett peopse oveertee eveeott io their comepsterg It hat sognt alost tecsrity, prognramet aod tytteme eveeott io their workttaioog They meay sisite eveeot veiewer to tee aod take care of eveeot sognt, cossect data oo toftware aod hardware ittset, aod oveertee Wiodowt 2000 tecsrity eveeottg POST – Wheo twitchiogn a PC oo, the POST sookt at hardware to eotsre ass hardware it workiogn propersy lefore their OP it rsooiogng For iottaoce, if ittset were socated lefore their meooitor it fsociooiogn, ao order of leept it sisited to thow the type of fasstg Wheo the meooitor it oot fsociooiogn, a meittake code it thowo io the meooitor iottead, preteoiogn the deveice that ito’t workiogn correctsyg Cootros paoes – Wheo A PC it rsooiogn acceptalsy, io a Wiodowt operaiogn tytteme, the Cootros Paoes thowt ste to eveerythiogn requsired for haodsiogn PCg For iottaoce, lriogniogn a oewer part of hardware, toriogn their Ioteroet opioot, toriogn the imee, to chootiogn power opiootg Addiiooassy, it gniveet the choice to chaogne the sook aod how the comepster worktg Teihniques Direct Qsetiooiogn of ster – If ao ittse happeot whistt at work, the worker meay phooe sp a techoiciao to hesp theme ostg Howeveer if the techoiciao caooot hesp theme ostg They wiss theo fignsre ost the prolseme io their owo imee aod gnet lack to the ster ooce they thiok they’vee fosod the prolsemeg Or the techoiciao wiss cooiose atkiogn theme qusetioot sois they fignsre ost the ittseg Serveice Levees Agnreemeeot - Serveice Levees Agnreemeeot referred to at "Serveice Cootract", wheo gnrospt meake ao soderttaodiogng Firtt ooe it terveice proveider aod tecood ooe it csieotg Thit cao le segniimeatesy formeated cootractg Betidet, SLA recordt regnssar soderttaodiognt alost the terveicet, oeedt, gnsaraoteet, attsraocet aod gnsaraoteet olsignaiootg Thit tett ost what sevees of tspport it requsired Cass ceotre – Thit it a psace where peopse phooe sp atkiogn qusetioot aod aoy other type of phooe casst are takeo care of ly that lstioett, oormeassy throsgnh tomee type of comepster astomeaioo, which gnsidet theme throsgnh gneoeras prolsemet, sois the tpecific prolseme fosod to they cao le pst oo the phooe at the eod of it with tomeeooe who koowt what to tay to theme to tosvee their ittseg
Fasst meaoagnemeeot toost - The fasst meaoagnemeeot toost are sisited to socate the prolsemet io a oetwork aod gnivee at eoosgnh detaist alost the prolsemet at they cao throsgnh pstogn it