197373, St.Petersburg, Ul.Planernaya, 71, Bld.4, Apt.

87
Contact telephone: +79213330474; e-mail: zabiyaka77@mail.ru

EVGENIA UYURYEVNA SLADKOVSKAYA

PERSONAL DATA:
Date and place of birth: 24 May 1977, St.Petersburg
Nationality: Russian
Marital status: married

EDUCATION:
Higher education
1994-1999 P.F.Lesgaft St.Petersburg State Academy of Physical Culture
• Qualification: Teacher of Physical Culture, Coach
• Specialization: Swimming

WORK EXPERIENCE:
30 April 2008 to the present time: Sokos Hotel Palace Bridge St.Petersburg – Spa center supervisor.
Functions: working as a manager on duty in the hotel; provision of uninterrupted operation of complexes of Spa-centre;
the conclusion of contracts on equipment delivery; holding monthly inventories; interaction with partners of hotel and
engineering and housekeeping services of hotel in maintenance of working capacity of complexes of Spa; preparation
and carrying out of presentations across Spa-centre for visitors of hotel and for employees of other hotels of a network;
carrying out of interviews and personnel selection; drawing up of duty regulations; the organization of trainings for the
personnel; conducting the sheet of the account of working hours and drawing up of schedules of work of the personnel of
Spa-centre; the decision of conflict situations with visitors of hotel and the analysis of their occurrence.

• 01 April 2007 – 25 April 2008: North-West Branch of “MegaPhone” – Expert of Group of Management of
Distributed Call Processing Center.
Functions: Provision of uninterrupted operation of Distributed Call Processing Center; participation in creation and testing
of business processes regulating Distributed Call Processing Center operation; daily monitoring of load at Distributed Call
Processing Center, daily monitoring and elimination jointly with Technical Department of emergency situation affecting
operation of Distributed Call Processing Center; analysis of impact of emergency situations and their consequences on
operation of Distributed Call Processing Center; control over solution of technical problems; control over elimination of
incorrect operation of billing systems; preparation and analysis of statistical reports related to operation of Distributed Call
Processing Center; rendering information support and control over operation of regional representative offices.

• 15 September 2004 – 31 March 2007: North-West Branch of “MegaPhone” – Senior Consultant of Information
Department of Subscriber Service Center.
Functions: Sorting out conflict situations and analysis of their origination; provision of interaction among Information
Department and other sub-divisions of the Company; participation in personnel hiring and selection; staff training;
personnel training of newly opened regional representative offices; organization and motivation of work of Information
Group consultants; control of consultant’s knowledge level and work quality; work with key clients (VIP, de Luxe)

• 15 December 2002 – 14 September 2004: North-West Branch of “MegaPhone” – Consultant of Information

Department of Subscriber Service Center.
Functions: Subscribers consulting; provision of information on rates and services of the Company; strengthening of the
Company image in the telecommunication services market.

• 5 January 1995 – 14 December 2002: SKA Swimming Pool – Coach/Teacher.

Functions: Arranging and conducting training in swimming for children and adults; provision of trainees’ safety in water
and premises of the sports center; organizational and methodical work.

ADDITIONAL EDUCATION, TRAINING:

“Efficient work of supervisor”, LICO Company;
“Positive consideration of complaints and claims”, MBD-Group;
“Work in Excel”, Faculty of Specialists Retraining of St-Petersburg State Technical University.

FOREIGN LANGUAGES:
English
COMPUTER AND OFFICE EQUIPMENT SKILLS:
Windows`98/2000/XP, Office`2000/2003, Lucent / Avaya, office equipment user.

ADDITIONAL DATA:
Sociable, able for learning, punctual. “B” Class Driving License, 11 years of driving experience.
Hobbies: Sports, classical music.