DAFTAR ISI

Sampul .................................................................................................................................. i

Kata Pengantar ...................................................................................................................... ii

Daftar Isi ............................................................................................................................... iii

BAB I PENDAHULUAN ..................................................................................................... 1

A. Pendahuluan ..................................................................................................................... 1
B. Definisi-definisi ............................................................................................................... 2
1. Sistem ......................................................................................................................... 2
2. Pengertian Kantor ....................................................................................................... 3
3. Tata Ruang Kantor...................................................................................................... 6

BAB II MANAJEMEN PERKANTORAN .......................................................................... 9

A. Pengertian dan Batasan .................................................................................................... 9

B. Aktivitas dari Manajemen Perkantoran ........................................................................... 9
C. Proses Manajemen Kantor ............................................................................................... 9
D. Tujuan Manajemen kantor ............................................................................................... 10
E. Pelayan kantor.................................................................................................................. 10
F. Sentralisasi Pelayanan...................................................................................................... 11
G. Prosedur Surat Menyurat ................................................................................................. 11
H. Resepsionis ...................................................................................................................... 14
I. Komunikasi ...................................................................................................................... 14
J. Pelayanan Kesekretariatan ............................................................................................... 15
K. Filling............................................................................................................................... 15

BAB III PENUTUP .............................................................................................................. 16

A. Kesimpulan ...................................................................................................................... 16

KEPUSTAKAAN ................................................................................................................. 17