SYNOPSIS

On

A STUDY OF TRAINING & DEVELOPMENT AT HCL BPO

Submitted to Institute of Management & Technology, Faridabad

In partial fulfillment for award of degree of

Master of Business Administration (MBA)

(Session 2009-2011)

Submitted to: Submitted by:

Controller of Examination Ravi Yadav
HR & Marketing

Institute of Management & Technology

(Approved by AICTE & Affiliated to M. D. University, Rohtak)
Near Sai Dham, Tigaon Road, Fariabad-121002
N B A – A I C T E Accredited Institute
1. Topic

A STUDY OF TRAINING & DEVELOPMENT AT HCL BPO

2. Introduction
Indian economy is one of the fastest growing economies of the world

and it is predicted that by 2020 India would be amongst the top four

economies. India has witnessed a shift from only an agrigarian

economy

to a major player in IT service industry.

India is undoubtedly one of the most favored BPO destinations of the

world. This raises the question why most of the big MNCs are
interested

in outsourcing their operations to BPOs in India. The answer is very

simple- India is a home to large and skilled human resources. India has

inherent strengths, which have made it a major success as an

outsourcing destination. India produces the largest number of

graduates

in the world. The name of India has become synonymous with that of

BPOs industry.

Besides being technically sound, the work force is proficient in English

and work at lower wages in comparison to other developed countries

of

the world. India also has a distinct advantage of being in a different

time

zone that gives it a flexibility in working hours. All these factors make
the
Indian BPOs more efficient and cost effective. In order to meet the

growing international demand for lucrative, customer-interaction

centers, many organizations worldwide are leveraging their business

processes to scale up their operations in India with a view to optimize

their sources of revenue.

GROWTH OF INDIAN BPO INDUSTRY

National Association of Software and Service Companies said that

India's

booming information technology enables services and business

process

outsourcing industry would continue to perform robustly and

expressed

confidence that it will turn in an annual growth of around 50 per cent

for

the next four to five years. The studies conducted by NASSCOM and

leading business Intelligence Company, McKinsey & Co. the Indian

IT/BPO segment is expected to employ over 1.1 million Indians by the

year 2008.

Market research shows that in terms of job creation, the ITES-BPO

industry is growing at over 50 percent. An estimated 70,000 new Jobs

expected in 2005 in the field pf ITES.

On the other hand BPO and outsourcing services would generate

around

1, 25,000 new Jobs in 2005. McKinsey & Co. predicts global market for

IT-enabled services to be over $140 billion by 2008. In that the

opportunity for India will be around $ 17 Billion
 OBJECTIVE OF THE PROJECT

The present study is an attempt to study the training and development

needs and its implication at HCL BPO ,NOIDA in general .however , the

following objectives have been drawn to achieve during the research

work:

- To study the objective of training.

- To find out the driving forces for the employees of HCL

- To investigate the type of training policy HCL: having.

- To explore the top level commitment.

- To find out the status of HCL BPO in the current industry

scenario.

To identify the training & development needs of the HCL BPO.

 RESEARCH METHODOLOGY

Research methodology refers to the method adopted to conduct the

research work and collect the relevant data and other information

which forms the basis of writing the report. Research methodology

guides about the research design and the statistics for analysis

which enables the researcher to draw the findings.

Research design : it is the conceptual structure with in which

research work is to see the relevance of training and development

needs at BPO sector this is a exploratory type of research to

investigate the employees need for training in the context of the

job they are engage in.

A) Tools of Data Collection

i) Questionnaires,
ii) Observations,
iii) Interviews

B) Sample Size

Employees in Noida branch

C) Statistical Tools

i) Pie charts & Bar Charts

ii) Histograms,
D) Sources of Data

The data can be categorized in primary and secondary data as

shown below:

Primary Data

• Questionnaires
• Observations
• Personal interviews

Secondary Data

Records of company, our books and magazines were taken into

account.
 BIBLIOGRAPHY
Internet sites referred in the project

http//:www.nasscom.com/aug2006

www.hclbpo.com

www.apotokyo

http//:google.com/business process outsourcing: by biswajit nag/2004

www.thuriram.com