Dear AEHT Members

If Montesquieu could say that ’the Portuguese have dis- More than 700 participants from 136 schools in 31
covered the world but they don’t know the country where countries took part in this 2010 event, described by
they were born’1, that was because he hadn’t been at the AEHT President Klaus Enengl as a bumper year. In the
AEHT Annual Conference which was held in Lisbon on beautiful Portuguese capital of Lisbon the conditions
October 5th-10th this year. If Montesquieu had known back were perfect for a highly successful conference, which
in the 18th century of the remarkable work being done by took place in the Marriott Hotel, the venue for both the
Turismo de Portugal I.P since it was set up in 2007, in the accommodation as well as for almost all of the
areas of promotion, improvement, sustainable develop- competitions – except for the culinary arts and pastry
ment and tourism activity, as well as in professional train- contests which were held in the newly renovated
ing for the hospitality and tourism industry, then he would premises of the Hotel School, located in the city centre.
have shouted from the rooftops that the Portuguese have a
marvellous gift for exploiting their wealth of natural, gastro-
nomic, cultural and professional resources when they
organise promotional events on an international scale. Or
that they are good at packing enthusiasm into the
organisation and execution of events, at filling their dishes
with sunshine, at giving a good measure of enchantment
with their socio-cultural displays, at putting on their
competitions with great professionalism, and at including
excellence and magic with everything else they offer.
The delegation from the College All seats were taken in the Great Hall of the
of Hotel Management, Belgrade University for the opening ceremony
in front of the Marriott Hotel

The conference organisers, the ‘Turismo de Portugal’

team headed by Paulo Revés, really bent over
backwards to make sure the participants had everything
they could possibly need during their stay in Lisbon. As
usual the conference programme included the opening
ceremony which took place in the University of
Lisbon’s great hall in the presence of a number of
distinguished guests, many of whom made speeches to
the audience after the always impressive parade of the
delegations, each headed by their national flag. Victor
Costa (Director for Tourism of the City of Lisbon),
Lídia Serras (Director of the Lisbon Hotel School),
Nuno Santos (Member of the Board of Directors of
‘Turismo de Portugal’ – they all joined AEHT
President Klaus Enengl as he declared the official
opening of this 23rd Annual Conference. Interludes
were provided between the various speeches by
excellent renditions of popular music performed by the
Orchestra of the Portuguese Army.

Portugal – an extraordinary country with 1001 facets which has just

celebrated the centenary of the founding of its 1st Republic on October 5th this
year. But, amid all this activity, where on earth has the Zell am Ziller
delegation disappeared to? The excellent orchestra of the The ‘flying brigade’ of the Lisbon
Portuguese Army and Estoril schools
1
Up Magazine TAP – published 1/10/2010 – Lovely Luzitania

Diekirch, November 2010 1 N°3/2010

But the Annual Conference is also the opportunity for
students to compete together according to their
professional specialisms in the competitions which had
been planned well ahead; in 2010 these were in the follow-
ing areas: culinary arts, bar, restaurant service, pastry,
management, tourism destination, front of house, hospitali-
ty management, wine service. Competition was fierce
between the teams of two or three students: the contests
were a great success, being judged by a number of teachers
who were pressed into service on the judging panels, while
watching from the wings were directors and teachers who
had come to watch and encourage their protégés at work!
In addition to the competitions, the organisers had also laid
on cultural excursions to Obidos, Fatima, to the SL Benfica
stadium, to St George’s Castle, to the Tower of Belém, as
well as to Evora, a UNESCO World Heritage Site. In
addition there were several seminars, on the subject of Port
wines, Portuguese cheeses, and the ethics of tourism. It’s
true that attendance at the seminars was rather variable,
but they were nevertheless very interesting.

Liina Lõhmus, Helena Agnita A faultless performance by Fia Erika

Voorn and Katrín Ósk Wahlbäck, Eline Sara-Anne de Jong and
Sigurgeirsdóttir busy preparing Júlia Gschwentner – placed second in the Evora
for the tourism contest restaurant service contest - a UNESCO World - where time has stood still at - a wonderful play of
Heritage Site just the right moment (here on colours in a church
For several years the AEHT has been endeavouring to the ‘Praça de Giraldo’)
extend what it offers to member schools which include
In addition to all these activities, the Annual Conference also
Higher Education departments (levels five and above in the
provides an opportunity for the AEHT’s leadership to meet:
European Qualifications Framework). As part of this effort
thus there were meetings of the Presidium and of the Execu-
the AEHT’s Council of Elders had organised the first in a
tive Board bringing together the national representatives of
series of seminars for school directors and teachers of
those countries present, and, most important of all, the Annual
hospitality management at the end of April 2010 in Chur
General Assembly chaired by Klaus Enengl, in the presence of
(Switzerland) at which the guidelines for a new
Bernardo Trindade, Portuguese Secretary of State for
management competition in Lisbon had been drawn up.
Tourism. On this occasion – this was the only change in the
On October 6th, 7th and 8th 2010 two management AEHT’s leadership structure - Annie Collinet, retiring as Vice-
competitions took place, one at EQF level four and one at President representing France, handed over to Hermann
EQF level five and above. The case study on which the Siebens from the Campus Wemmel School in Belgium.
second contest was based related to a new business idea for
a hotel in Lisbon, and had been drawn up by our colleagues
John Carey (Ireland) and Eda Veeroja (Estonia). Rui
Santos and Nelson Carvalho (Portugal) organised the
contest in a most professional way, and Jürgen Clausen
and Adolf Steindl (Council of Elders) were present as the
competition took place. The 22 competitors, working in
teams of two, produced some highly interesting results; the
process involved not only an evaluation by teachers from
other countries and by hotel directors from Portugal, but
also – and for the first time – an evaluation carried out by
the competing teams themselves.
The next steps will include further development work by a
small working group in preparation for the tests for the
management contest at the 24th Annual Conference in The
Netherlands, as well as a workshop for hospitality
management teachers in April 2011. No doubt about it,
First AEHT General Assembly for
the AEHT’s work on its Higher Education portfolio is Herman Siebens in his role as Vice-President, and for
moving fast in the right direction! Brigitte Engering as Dutch national representative

Diekirch, November 2010 2 N°3/2010

 Events advertised for 2011
The 2011 calendar of events was another vital item on
the agenda of our Lisbon meetings:
MARCH EVENT
March 16th Seminar on ‘Ston oysters – the
– 20th Mediterranean gastronomic challenge’,
Dubrovnik-Ston (Croatia)
March 25th Competition entitled ‘Il piatto verde –
– 26th Witches’ herbs’, Riolo Terme (Italy)
APRIL
April Seminar on ‘Dining with the Uragica
people - their gastronomy, culture,
history, art and music, Oristano-Cabras,
Sardinia (Italy)
April 1st Junior bartenders competition, Bled
(Slovenia)
April 4th – 13th Bartolomeo Scappi Competitions,
7th Castel San Pietro Terme (Italy)
April 6th – Flavours & Film - Algarve’11, Faro
8th (Portugal)
April 7th – Seminar for teachers of Hospitality 1.000
10th (to be Management (5-7 EQF) on ‘a practical
confirmed) example for a hotel industry business
plan’, Athlone (Ireland)
April 17th Gastro2011, Supetar on the island of Brač 700
– 20th (Croatia)
MAY
May 3rd – Claudio Ventimiglia Trophy on typical
6th regional gastronomy and wines, Alassio
(Italy)
May 5th – 6th competition for Hotel Receptionists &
8th 4th City tourism competition (Topic:
mountains),Giulianova (Italy)
SEPTEMBER
September Seminar on ‘Wine culture for youth’,
Maribor (Slovenia)
OCTOBER
October (?) AEHT Youth Parliament
October Seminar on the relationship between
school and work, Ischia (Italy)
October 24th AEHT Annual Conference, The
Hague (The Netherlands)
October - Eurocup 2011 – 19th Junior Bartenders
November competition, Prešov (SK)
DECEMBER
December Chocolate Festival of the Atlantic, Praia
9th -11th da Vitória, Terceira Island, Azores
(Portugal)
December 20th Christmas in Europe, Rhodes
(Greece)
Diekirch, November 2010
Once again this year we have received a large number
of proposals, and when it came to allocating the
AEHT subsidies we had some trouble making our
Max.
grant
decisions. We decided to grant 700 EUR to all 2011
allocated events that did not benefit from any AEHT subvention
700 in 2010, except the Annual conference (3000 EUR
allocated), the Christmas in Europe event (3100 EUR
granted), the Youth parliament (1000 EUR) and the
- seminar on Higher education. It was indeed essential
to continue to subsidize these key events of our
Association and even to allocate higher grants, in
order to ensure that they continue. The organisers
700 have now been informed of our decisions. We would
ask them to send us as soon as possible the documents
relating to their event, in both English and French
- (invitation, general information, programme,
regulations, guidelines, application form etc) so that
- we can forward these to our Association’s members
and publish them on our website.
700
700
-
700 João Fernandes presents ‘Flavours Annie Collinet leaves the
and Film – Algarve’11’ Presidium with a heavy heart
Please note that all the events mentioned in the
1.000 attached calendar which have not been allocated any
700 funding in 2011 will nevertheless be supported by the
AEHT Head Office, which will send out any relevant
3.000 documentation by e-mail, as well as publishing it on
its website. For this purpose, we request organisers to
- provide the same documents as those required for
subsidised events.
700
3.100
3 N°3/2010
 Congratulations to the winners and all the participants!
Management 

An excellent performance from the

’Rancho folclórico da Casa do Concelho’ folk group
 
As its French title ‘Rencontres’ – meetings - indicates, the 1st Place  2nd Place  3rd Place 
Conference is also an ideal opportunity for convivial
Surname Forename School Surname Forename  School  Surname Forename  School
networking, and throughout the Lisbon conference this was
very much in evidence on all occasions: around the excellent Altestam Karl  S58  Kostic  Eva  CR12  Kacziba  Edina Ágnes H07 
buffet tables of course, prepared by the teams from the Goldfuß Sebastian A07  Jong, de Audrey  NL25   Grubmair
Christoph 
A04 
Marriott; then at a Portuguese evening at the hotel where Peter 

there was a performance, despite the persistent rain, from the

Hospitality management 
‘Rancho folclórico de Casa do Concelho de Pampilhosa da
Serra’ folk group; but also after the lunch which followed the
opening ceremony, and above all during the gala evening at
the Convento do Beato Monastery; this was indeed a superb
setting for the prize-giving ceremony which was
accompanied as you would expect by the explosions of joy as
the names of the winners were announced.
We should emphasise that a conference like this, involving
contacts between more than 700 people over four full days,
requires the organisers to be enormously cool-headed and to
be able to handle the unexpected. Paulo Revés and his team
certainly managed this with a smile; the financial support of  
twenty or so sponsors was also a great help. 1st Place  2nd Place  3rd Place 
Surname Forename School Surname Forename  School  Surname Forename School
After the prize-giving, AEHT President Klaus Enengl warmly
Wendt‐
thanked Paulo Revés, Lídia Serras and Ana Paula Pais, the key Pretnar  Blaž  SLO01 Inglisa  Angela  D04 
Sørensen
Pernille  DK02 
players in the 23rd Annual Conference. And in this atmosphere Pulliainen Ossi  FIN07 Miettinen Johanna  FIN16  Aerts  Michiel  NL29 
of general euphoria, he also announced that next year, in 2011,
the 24th Annual Conference will take place in The Hague (NL). Tourism 
◄The organisers are warmly thanked and
applauded

 
1st Place  2nd Place  3rd Place 
Surname  Forename School Surname  Forename  School Surname  Forename School

Her first conference is a great With three medals to its credit, the Ponta Traulsen  Cecilie  DK02 Ramada  Fernando  P02  Schranzhofer Verena A03 
success for Ellen Sieberer, Director Delgada School, with only 180 students, has
Curutchet Unanua Katixa  F89  Lešković  Klara  CR11 Jong, de  Audrey NL25
of the ‘Am Wilden Kaiser’ hotel every reason to be proud of itself.
schools in St Johann/Tirol centre of Gheorghe
Klisarić  Zeljka  CR16 Gams  Rudolf  A01  Popinciuc  I06 
picture) Petrica

Diekirch, November 2010 4 N°3/2010

 Front Office  Bar 

   
1st Place  2nd Place  3rd Place 
1st Place  2nd Place  3rd Place 
Surname  Forename School  Surname  Forename  School  Surname  Forename School
Surname Forename School Surname Forename  School  Surname  Forename School
Marinucci  Sofia  I53  Amaral  Sónia  P12  Rämmar  Katerin  EE06
Vanti  Frederica I48  Mršol  Maruša  SLO01  Koskas  Simon  F76 
Papaoikono‐ Mitchell 
Antigoni  GR01  ter Beek  Dennis  NL01  Vos  NL05 Oliveira Filipa  P07  Gerardo André  P02  Wittmann Magdalena A10 
mou  Andrew 

Wine service  Pastry 

   
1st Place  2nd Place  3rd Place  1st Place  2nd Place  3rd Place 
Surname  Forename  School Surname  Forename  School  Surname  Forename School Surname Forename School Surname  Forename  School Surname Forename School

Majstorovic  Mina  SRB02  Nitsch  Lukas  A01  Henriksson  Jenni  FIN05 Legrand Thomas  F20  Kristjánsson  Andri  ISL01  Correia  Alexis  P07 

Siller  Selina  A10  Mišič  Janja  SLO02  Lupini  Simone I53  Barbera Jessica  I87  Sahnova  Anda  LV01  Sjøbakk  Trude  N01

Restaurant Service   Culinary Arts 

   
1st Place  2nd Place  3rd Place  1st Place  2nd Place  3rd Place 
Name  Forename  School Surname  Forename  School Surname Forename School Surname Forename School Surname Forename  School  Surname  Forename School
Silva  Marco  P02  Gschwentner  Julia  A03  Heinmaa  Taago  EE04  Costa  Hélio  P02  Porcaro  Ferdinando  I06  Santagiuliana Andrea  I15 
Nulpponen   Alexandra  FIN08  Wahlbäck  Fia Erika  S50  Medeiros  Eliseu  P07  Shiwan  Kozeen  FIN10 Brantz  Cedric  L01  Lukas  Turk  A07 
Eline Sara‐
Osmanovic  Ahmed  D04  Jong, de  NL05  Leijtens  Daisy  NL01  Here ans Tina  B01  Nobre  Milene  P11  Callery  Mark  IRL06
Anne 

Diekirch, November 2010 5 N°3/2010

Throughout the Conference the AEHT had the privilege of
the support of a number of distinguished guests: Bernardo
Trindade (Secretary of State for Tourism) Vítor Costa,
(President of the Tourism Department of the City of
Lisbon, and representative of António Costa, the City’s
mayor), his Excellency Paul Schmit (the Ambassador of
Luxembourg in Portugal), Theodor Siegl (Director of
Vocational Training at the Austrian National Ministry of
Education) and Mehmet Afsarogullari (Head of the
General Directorate for Commerce and Tourism Training
in Ankara) – to cite but a few.
Theodor Siegl from the Austrian Vitor Costa – President of the Tourism
National Ministry of Education Department of the City of Lisbon – and
is proud of his country’s Bernardo Trindade – Secretary of State for
winners Tourism - honoured the Conference with
their presence.
His Excellency Paul Schmit and his wife were present at the
opening reception and at the closing ceremony at which the
culinary arts student from Luxembourg, Cédric Brant, had
the honour of being presented with his silver medal by the
Ambassador himself. On Thursday October 7th the
Ambassador’s wife took the opportunity to bring the
Embassy cook to the culinary arts contest in order to give
her some ideas for future embassy receptions. The following
day the entire Luxembourg delegation, accompanied by the
members of the presidium and several representatives from
Turismo de Portugal were the guests of the Embassy; for a
couple of hours they enjoyed the Ambassador’s homely and
kindly hospitality, and were offered petits fours and various
drinks including sparkling wine, produced in Luxembourg
of course. They had the chance to admire the fine paintings
and the bronze black panthers by August Trémont (1892-
1980), one of the Grand Duchy’s best-known sculptors, who
specialised in creating sumptuous animal sculptures,
including the two famous lions which stand guard outside
the Luxembourg City Hall.
His Excellency, who had taken up his post only a short
time ago, expressed his pleasure at welcoming his first
guests to his Embassy, and the hope that their work at
the Lisbon Annual Conference would be fruitful.
President Klaus Enengl, clearly delighted with this
Diekirch, November 2010
respite from the Conference, was very pleased to offer
to Mr and Mrs Schmit some small presents as a
souvenir of the AEHT.
The Luxembourg delegation at the Not everybody is fortunate enough
inaugural reception and at the to serve the Ambassador’s wife:
Embassy, in the company of Paul Fia Erika Wahlbäck was luckier
Schmit, Luxembourg’s Ambassador to than Klaus Enengl, who ended up
Lisbon, and his wife. emptying the glass instead of her
For competition winner Cédric Brantz, things did not
stop there after such a promising start: he was invited,
together with his classmate, to stay at the Luxembourg
Embassy from November 25th-28th and to contribute to
the preparation of the gala dinner to be held in Lisbon
on November 26th as part of the Portuguese, Belgian
and Luxembourg Chamber of Commerce Gastronomy
Week; there he will prepare ‘crayfish Luxembourg-
style' under the watchful eye of Gaëtan Colin, chef-
proprietor of the Jaloa Restaurant in Brussels. In June
2010 Gaëtan won second place out of 11 contestants
at the 10th ‘San Pelligrino Cooking Cup’ contest in
Venice; the competition attracts participants from the
four corners of the earth (Australia, Belgium, France,
Germany, Hong Kong, Italy, Russia, South Africa,
Switzerland, the United Arab Emirate and the United
States) – all of them fearless representatives of the
great international gastronomy of the future.
▲ Milene Nobre (P11), Fernando Porcaro (I06)
and Cédric Brantz (L01),a brilliant team which
won the second prize in the culinary arts
competition
◄Gaëtan Colin in his new restaurant, the
Brasserie Jaloa
6 N°3/2010
The highly gifted 32 year-old Gaëtan, a member of the
Young Restaurateurs of Europe, beat all these chefs
except for Chris Keung, the chef at Bo Innovation in
Hong-Kong – with his dish of hot-and-cold fish (line-
caught sea-bass, couscous m’hamsa, almond and
seaweed espuma, King Crab with crunchy leeks,
herring caviar and cloud of green apple).

Villeroy & Boch and Broggi – their

commitment and their passion in helping the
disaster-stricken L’Aquila School
In July, bearing gifts of crockery and cutlery in their
luggage, Louis Robert, director of the Diekirch Hotel
School (Luxembourg) and an AEHT Vice-President,
Thus the request to help with re-equipping the badly
together with Georges Schmitz, a representative of
damaged L’Aquila School found a sympathetic ear
Villeroy & Boch and with Aldo Palaoro representing
with the Villeroy & Boch management. In
the Italian cutlery manufacturer Broggi – these three
collaboration with their Italian partner, the Broggi
men made their way to L'Aquila – the town located in
cutlery manufacturer, they arranged for the delivery
the Abruzzi Mountains where just over a year and a
of a complete set of crockery and cutlery to this
half ago the IPPSAR IIS ‘LEONARDO DA VINCI’
beleaguered school.
vocational hotel school suffered considerable damage
during an earthquake.

During a visit to the L’Aquila School, the

On April 6th 2009 Central Italy was devastated by a
violent earthquake which according to official figures
caused more than a hundred deaths. So many people
remember the dramatic pictures of L'Aquila, capital of
the Abruzzi region, located around 100 kilometres
north-east of Rome, which bore the brunt of this
natural catastrophe. The thousands of buildings
destroyed in this medieval town included the IPPSAR
IIS ‘LEONARDO DA VINCI’ vocational hotel school.
For many years Villeroy & Boch has supported the
vocational training of young people in the gastronomy
and hospitality sector through a number of
partnerships across the world.
representatives from Broggi and Villeroy & Boch,
accompanied by Louis Robert, had the opportunity to
see for themselves the extensive damage caused by the
earthquake. In many places they could still see
cracked and collapsed walls, even though
reconstruction work had already started. Since the
classrooms could no longer be used, the classes were
at that time being held in containers. ‘To avoid serious
disruption to the teaching programme, the first thing
we did was to repair the damage to the kitchen and
restaurant’, explained Domenico Evangelista, director
of the L'Aquila School, before continuing with his
expressions of gratitude: ‘In these difficult times it is
touching to receive this aid and to know of people’s
support for us. We are so glad that we have not been
forgotten. Just like the knight of the Abruzzi, we too
have the obligation to accomplish our duty, with
honour and passion, in rebuilding our town, even if it
requires a long time.’

Diekirch, November 2010 7 N°3/2010


Following the official ceremony at which the new
crockery and cutlery were presented to the school, the
visitors had the chance to see for themselves the extent
of the devastation in the centre of L’Aquila and the
surrounding area, as well as the on-going programme
of reconstruction.
Paolo Placidi, owner of a porcelain business in
L'Aquila, not only conducted the visitors around the
devastated residential areas, but also proudly showed
them the new residential blocks which had been built in
the space of only four months. ‘All of the 19 residential
quarters were built using a new earthquake-proof
technique, and now provide new temporary homes for
thousands of people who had been forced to abandon
their homes. Now no-one is obliged to live in a tent, and
all the children can go to school again’, said the
businessman with more than a hint of pride.
Villeroy & Boch
Culinary World Cup
2010 about to break all
records!
Every four years, the international gastronomy fair,
EXPOGAST (http://pro.expogast.com/en/), opens its
doors to the general public at the Luxembourg
exhibition and conference centre (Luxexpo) on the
Kirchberg plateau, the European Institutions district of
Luxembourg City, where the gastronomy industry and
the hotel trade will all be present and where 50,000
visitors are expected. The Villeroy & Boch Culinary
World Cup is undoubtedly the highlight of the fair. It
runs from November 20th to 24th, and involves
Diekirch, November 2010
45 national teams (26 national teams, 9 national
military teams and 10 national junior teams),
7 institutional catering teams, 6 junior teams involved
in the first `Show Cooking Contest', 54 regional teams
and 420 individual exhibitors. A large number of the
2400 cooks present, from 53 countries on five
continents, will compete in front of an international
judging panel of 80 members, including 55 master
chefs.
Organised by the Vatel Club Luxembourg under the
auspices of the ‘World Association of Chefs’ Societies
(WACS)’, the Culinary World Cup is considered to be
the second most important international competition of
its kind (after the Culinary Olympics in Erfurt,
Germany).
Shellfish in sugar, flowers and vegetables and many other marvels are
created at the world cup for chefs
The chefs cook in cubicles with windows that allow all
visitors to the fair to watch them prepare menus,
providing a fascinating insight into the workings of a
professional kitchen under pressure and to discover the
know-how and skills required to be one of the greatest
culinary artists in the world.
The kitchen cubicles allow the general public to observe
the contests as they unfold
Please note that culinary menus prepared by these
great chefs will be served in the evening by the students
of the Alexis Heck Hotel school in Diekirch under the
supervision of their teachers in the `gastronomic
Restaurant', offering 900 places as part of the
competition, to anyone who has reserved a table online
at http://www.luxexpo.lu/index.php?id=898. At the
8 N°3/2010
same table, it will also be possible to taste dishes
prepared by chefs from different countries.
The exhibition of cold dishes organized alongside the
competitions is an attractive space, where all regional
teams, individual chefs and pastry cooks will showcase
all their creativity in astonishing displays. These true
masterpieces, renewed every day, will be displayed to
the public who cannot fail to be dazzled by all this
beauty and skill. Professionals as well as casual visitors
can thus see for themselves the latest techniques and
trends which are now transforming the international
culinary world.
This exceptional roundabout dessert delighted both children and adults in
2006
The 2010 Gold Medal in the 'cold cuisine' ‘Expressions’ by Alex
category among others, was awarded to the Neumayer displayed at
German National Military Team. Expogast 2010
Who is going to win the 2010 competition? The winners
in 2002 and 2006, Sweden and Norway, will try to
defend their title in the `national team’ category and
will have to compete against teams not only from
Europe, but also from South Africa, Canada, South
Korea, the United States, Israel and Singapore.
South Korea joins Turkey in celebrating the An Israeli competitor
winning of the latter’s silver medal in 2010 proudly shows off his
2010 gold medal
Diekirch, November 2010
For the occasion, Villeroy & Boch, the event’s largest
sponsor, had designed a special series of ‘Expogast
2010’ plates, on which all the chefs will have to serve
their creations. These plates are on sale and may be
won during the fair. The prize-giving ceremony will
take place on November 25th at 10.00 am, where
Luxembourg Minister of Middle Classes, Tourism and
Housing, Mrs. Hetto-Gaasch, will present the trophy to
the winners.
The Villeroy & Boch Culinary World Cup 2010 is
certainly an exceptional culinary event not to be
missed. We look forward to receiving your visit!
Virtex4all– The final meeting in Zaragoza (Spain)
The last Virtex4all partners` meeting took place in
Zaragoza, from September 9th to 12th 2010. Over the
period of two years, the partners from the Netherlands,
the Czech Republic, Estonia, Luxembourg, Spain and
Turkey, worked hard to further refine and supplement
the materials of the original award-winning Virtex
project and to clarify the levels using the Common
European Framework of Reference (CEF).
Virtex4all partners – the last official picture
The FASE organization, the host of this last meeting,
was represented by María Martín. Since its creation,
FASE has specialized in developing ICT (information
and communication technologies) solutions for training
programmes and has been a pioneer in the development
of e-learning methodology for lifelong learning. FASE
has participated in more than 40 European projects
implementing the use of ICTs in educational and
training fields.
While cold weather dominated most parts of Europe,
Zaragoza welcomed the project partners with a bright
blue sky and high temperatures. Back in their summer
dresses, the participants met in Hotel Romareda for
their first dinner together.
9 N°3/2010

The partners at work
On Friday morning, María accompanied the group to
the University of Zaragoza, where the meeting took
place. It was going to be a long day. Final adjustments
to the competence tests had been made followed by 15
minute presentations by each partner on how to use
Virtex4all as an intercultural communication tool in
preparing students for their placement abroad. After
lunch at the University cafeteria, the meeting
continued with a lecture and workshop led by Carmen
Boogaard from the University of Amsterdam on
marketing strategies - an inevitable step in going
beyond the walls of the meeting rooms and spreading
Virtex4all to the whole world. Marketing strategies
were explained and the partners from each country
were asked to fill in the form on how to approach the
matter in their own country.
To lighten up and to relax a little, Natalia Komanicka
presented a movie on intercultural incidents, “The
Tourist Trap”, a British reality show from 1998,
where four different nationalities (the British, the
Americans, the Germans and the Japanese) find
themselves exposed to identical incidents in order to
analyze the reaction of each nationality and to see if
they behave in an identical way. Obviously, this was
not the case.
Pilar. A short peek into the famous Basilica del Pilar,
one of the most visited churches in Spain, and they
were off to the Las Palomas Restaurant to taste tapas
in buffet style.
Tapas, as explained by María, is a name given to a
wide variety of appetizers and meals. It is not a
particular type of food. Anything can be tapas -
paella, ham and cheese on toast, meat or vegetable
dishes, as long as it is small. It was nearly midnight
and the partners were sitting in a Café at the Plaza
watching people who didn`t seem to be in a hurry to
go anywhere.
The Saturday morning meeting took place on the new
premises of FASE. Financial tasks were finalized as
well as all the tests which were now ready to be posted
on the website both in English and in German. The
tasks were completed. Feeling satisfaction from a job
well done and a little relief at the same time, the group
headed off for lunch to taste the original Spanish
paella.
The afternoon was free with a lot of options –
discovering old Zaragoza from a sightseeing bus,
shopping or just sitting on the banks of the river Ebro
and enjoying magnificent views. The final dinner in
Club Náutico was an unforgettable experience. Top
level cuisine with seven courses was a true pleasure
for all taste buds.
The famous Spanish Paella María Martín flanked by Elzemien
Warnink and Corine Horstra from
Colorez

It was almost midnight and time to say good-bye after a

final toast to the success of the project and to its future!

Wide choice of tapas in the Las Zaragoza by night

Palomas Restaurant

The participants felt like they really needed a siesta.

After a short rest they were eager to go to downtown
Zaragoza, where they strolled along with the natives
who were clearly enjoying pleasant weather and
charming atmosphere of the main square, Plaza del

Diekirch, November 2010 10 N°3/2010


THIS AND THAT
News from our AEHT Members
1. News from our prize-winners and from our
partners
We have introduced this section for two main reasons:
firstly, to publish the reflexions of former competition
winners about the importance of the AEHT experience
in their personal and professional development and in
the careers which may have opened up for them as a
result of their winning performances at the Annual
Conference; and secondly, to publish interviews with
our partners. And more generally, to contribute to the
pleasure of being an AEHT member.
- Turismo de Portugal will have to manage
without one of its valiant knights
Nuno Santos – Board member of Turismo de Portugal
Integrated within the Ministry of the Economy,
Innovation and Development, Turismo de Portugal is
the national tourism authority responsible for
promotion, enhancement and sustainability of
tourism activities, combining within a single entity
all the institutional competencies related to
stimulation of tourism activities, from the supply
sector to demand.
We took the opportunity to interview Nuno Santos,
33 years old, and a member of the executive board of
Turismo de Portugal, who at the end of the month
will be leaving his post for pastures new.
Could you tell us briefly about your academic and
professional background? In what year did you join
Turismo de Portugal and how did you first make
contact with them? What fascinated or challenged
you about the post you were offered?
Diekirch, November 2010
I graduated in Economics in 2000. Since then, up to
2006, I worked mostly as a consultant and project
manager in technology-related assignments, first in
the private sector (2000 to 2002) and then for the
government (2002-2005). From 2005 to 2006 I
worked for Microsoft. In 2006 I was invited to join
the board of one of the agencies that would be
involved in the merger process that would lead to the
creation of Turismo de Portugal, in May 2007. For
that period, 2006 to 2007 (exactly 12 months) my
role was to manage all aspects of the integration
process. In May 2007 I was appointed as board
member of this new agency, as executive for the
areas of education and technology. From 2007 to
2009 I still managed to find time after work to be one
of the first cohort of the Lisbon MBA, a programme
offered by two of the best business schools in the
country in collaboration with the Sloan School of
Management at the MIT (Massachusetts Institute of
Technology).
The president of this board, Luís Patrão, knew my
work from past assignments. We met each other when
I was the project manager of
www.portaldocidadao.pt, a single entry web portal
for more than 700 Public Administration services. It
was Luís that explained to me what Turismo de
Portugal could be. It was Luís that suggested my
name to the Government. The Secretary of State,
Bernardo Trindade, interviewed me and made me a
proposal that I accepted with great enthusiasm.
Turismo de Portugal was founded in May 2007,
following the merger of four different bodies. Please
could you tell us which ones? And what are its
missions?
Turismo de Portugal resulted from the merger of the
following institutions:
 Instituto do Turismo de Portugal (ITP) was in
charge of promotion and support to investments
in tourism;
 Direcção Geral do Turismo (DGT) was in
charge of all matters regarding licensing of
economic activities in tourism;
 Instituto de Formação Turística (INFTUR) was
in charge of projects and policies that could
improve the qualifications of human resources
(initial training and lifelong training) in tourism;
 Inspecção Geral de Jogos (IGJ) was the
inspection body for casinos and bingo halls,
from which taxes are used as revenue for public
policy in tourism.
From the start, Turismo de Portugal’s objectives
were defined as follows:
 enhancing and developing tourism
infrastructures;
11 N°3/2010
 developing human resources training;
 supporting investment in the sector;
 coordinating Portugal’s domestic and
international promotion as a tourism
destination;
 regulating and inspecting betting activities.
Using its privileged relationship with other public
bodies and economic agents in Portugal and abroad,
Turismo de Portugal is dedicated to fulfilling its
objective of strengthening tourism as one of the core
growth engines of the Portuguese economy.
Lectures and debates have become a regular feature of Nuno Santos’
professional life in recent years
More and more governments tend to have a more
global approach and regroup several portfolios
within the same ministry, often tying together
tourism with several other portfolios such as
economy, innovation, development, employment,
foreign affairs, town and country planning,
environment, sport, arts and/or culture. However it
remains unusual in Europe for these ministries to
be also responsible for the initial and continuing
vocational training in the tourism sector. Vocational
training usually remains the responsibility of the
Ministry of Education. Therefore, the approach of
Portugal (as well as of Ireland) is quite interesting
and allocating to Turismo de Portugal (and Fáilte
Ireland), the national tourism authority, the task of
developing initial and continuing hotel and tourism
vocational training is and will certainly be in the
future a major asset for Portugal in its bid to
become a high-quality, competitive tourist
destination, whilst also addressing sustainable
development concerns. What is your opinion in this
matter?
It is true that in most countries public agencies that
somehow aim to enhance projects and policies for the
development of tourism do not include education in
their responsibilities. However, it is also true that in
most cases there is not a single authority at a central
level that may compare, in terms of their portfolio of
responsibilities, to Turismo de Portugal. Including
training and education within the agency gives a
Diekirch, November 2010
strong signal to the country about how relevant this
dimension is for the sustainable development of the
sector. Moreover, it gives the agency an additional
and very effective means not only to contribute
directly, through its 16 hotel schools, to the increase
of qualified professionals for the sector, but also to
interact with other public and private structures to
decide on the approaches needed to strengthen
capabilities in this respect.
In your opinion, what are the most innovative parts
of the strategy currently being implemented by
Turismo de Portugal (useful link:
http://www.turismodeportugal.pt/Portugu%C3%AAs/c
onhecimento/planoestrategiconacionaldoturismo/Anex
os/PENT%20VER%20INGLES.pdf)?
Turismo de Portugal promotes a very significant set
of projects that are in line with the National Strategic
Plan for Tourism (PENT) that the Government
approved in April 2007. This was a landmark
document in Portugal as for the first time there was a
single document, with long term vision, that
combined a very large number of perspectives
through which tourism would consolidate its status as
one of the most relevant economic set of products and
services in the country.
Beyond this, PENT raises the key question of what
tourism should be about in Portugal: not only sun
and sea, but at least nine other strategic tourism
products that would enrich the offer, and not only
Lisbon, the Algarve and Madeira, but 7 other very
relevant tourism destinations within the country.
Therefore, products to be strongly developed were:
cultural and landscape tourism, city breaks, meetings
and incentives, nature tourism, nautical tourism,
health and wellness, golf, residential tourism,
gastronomy and wines. The new destinations were:
Azores, Douro, Serra da Estrela, Oeste, Alqueva,
Litoral Alentejano and Porto Santo.
One of the missions of Turismo de Portugal consists
in defining strategic guidelines for the development
of the tourism sector and putting forward plans and
actions to implement them. The strategic guidelines
have been structured around five action plans and
11 intervention projects. In this field, what was your
major area(s) of intervention (development of new
strategies, definition of new plans and actions,
coordination of services, follow-up of building sites,
introduction of new technologies into the schools,
budgets ...)?
My focus was on education and technologies. In
education, the agency has been working hard on
improving the quality standards of tourism education
in the country through several projects, with special
12 N°3/2010
emphasis on international programmes such as the
certification programme with the ‘Ecole Hôtelière de
Lausanne’ and collaborative ventures with the
University of Central Florida or George Washington
University. Special care was taken over the transfer
to other Portuguese schools of programmes run by
schools controlled by Turismo de Portugal.
Regarding technologies, there was a strong focus, in
the first place, on creating the conditions for the
agency itself, together with the schools, to be seen in
the country as cutting edge structures on using
information and communication technologies. We are
now entering a new strategic period where the focus
will shift towards projects with third parties.
What types of tourism does Portugal target
(ecotourism, beach and spa tourism, cultural
tourism, business and congresses, tourism for sport
and leisure, adventure, discovery, escape…)? Which
are its major outbound markets? Which outbound
markets do you target in the short or medium-term?
As mentioned before, Portugal is running a strategic
plan to enrich strongly its offer so that tourists take
all the potential the country has to share beyond its
great sun and sea. As an example, a new project was
recently put in place to better promote Portuguese
gastronomy and wines, where schools are also a
strategic partner. Have a look at
www.tasteportugal.com. This approach of what there
is to experience in Portugal is also described at
length at www.visitportugal.com.
Traditionally, the country has been visited by tourists
from the UK, Spain, Germany, France and The
Netherlands. There are now projects not only to
increase the number of tourists coming from these
markets but also to convince citizens of new countries
to visit the country more often; these include Brazil,
Scandinavia, Russia and the United States. There are
also joint programmes with Spain to address Asian
markets.
When and why did Turismo de Portugal start its
close cooperation with the Lausanne Hotel School?
What kind of collaboration is involved, and in what
fields?
Collaboration with Lausanne Hotel School has been
in operation since 2006, led by INFTUR, the
structure that was managing education and training
projects in Portugal before Turismo de Portugal.
Turismo de Portugal decided to give that partnership
(at the time the collaborative venture was addressing
quality issues in one of the Portuguese hotel schools)
a wider scope, aiming to accelerate the consolidation
of international standards in all the 16 schools in the
Diekirch, November 2010
network through a deeper involvement of an
international team from Lausanne and a regular
immersion of Portuguese trainers and staff in the
Lausanne environment. Since then, important
changes have taken place: training programs were
reviewed, there were training assignments for many
people from our schools, facilities were audited and
we are now moving towards a new phase where,
amongst other initiatives, some of our students may
spend part of their training in Lausanne.
Do you also have partner schools in the United
States? If so, who are they and in which fields do
you collaborate with them?
Turismo de Portugal is proud of having supported
the creation of a partnership between the University
Institute of Lisbon (ISCTE) and the Rosen College of
Hospitality Management from the University of
Central Florida, resulting in the offer of a joint
masters program between the two schools.
More recently, the Department of Tourism and
Hospitality Management from George Washington
University has developed an important project with
one of our schools (Lamego), consisting of
developing a strategic analysis of competitive
strengths of the Douro Valley for international
tourists.
Innovation is said to be the best way to win in an
increasingly globalized world. Strategic Innovation
is the creation of growth strategies through new
categories of products, services or business models
that will connect competitive business to the real
market opportunities. The GSI Program (Global
Strategic Innovation) is an initiative aimed at
promoting business with the Portuguese market
through accelerators, located in USA (Silicon
Valley and Boston) and Singapore. A set of
workshops on the themes of Internationalization
and Strategic Innovation were organized in March
2010 in Boston and San Francisco. Why was it
13 N°3/2010
important for Turismo de Portugal to attend this
programme?
Your understanding of innovation as blue sky
strategy to face global challenges in the 21st century
is spot on. Therefore, since tourism is a risky wager
for the development of the country, we considered it
important to participate in such an innovative
programme where business networks could be
developed to increase the possibilities in Portugal for
important public and private players to consider that
region to be a strategic partner in new projects on
innovation.
When leaving for pastures new, it is always
advisable to review one’s past activities and actions,
to identify the positive and negative aspects in order
to be able to trade on these assets in the future.
Professionally speaking, what achievements are you
particularly proud of today?
I really enjoyed these three and a half years with
such challenging responsibilities. It is clear for me
that education is a key driver in improving the
quality of life in Portugal. Having the opportunity of
making a contribution to this has in itself been a
great honour for me.
I think that the way that this was carried out by the
team makes the group feel proud of so many
achievements: the consolidation of new programmes
at post-secondary level, the birth of new schools in
Lisbon and Oporto with top level facilities, the
internationalization process, the innovations in
communication, the financial sustainability governed
by very demanding and effective rules, the
stabilization of the legal environment that supports
the network of schools, the several training programs
that were set up internally – these are some examples
of great projects that a very focussed team was able
to achieve.
This was possible because the team believed in the
strategy and in the action plan for it. Several times
we faced terrible obstacles but we were all firmly
convinced that we had to stick to our guns. Tenacity,
energy and objective reasons to justify choices were
the key values that led this transformation process.
Now that the change is close, I feel really good about
what has been achieved, and will never forget the
determination of my fellow-travellers on this epic
journey.
Diekirch, November 2010
Nuno Santos delivering his speech at the opening ceremony
In October, you took an active part in the AEHT
Annual Conference in Lisbon, your first active
collaboration with the AEHT. In such a short time,
it is certainly difficult to get a precise opinion of our
association and our Annual Conferences, but we
would appreciate it if you could give us your first
impressions. Would you have any suggestions for us
to improve our services and activities or to improve
the relations between the AEHT and the Portuguese
school members?
It was an unforgettable experience hosting the 23rd
AEHT Annual conference in Lisbon, a city that in
these recent times has been hosting so many
historical events (just to name the most recent one,
the NATO summit – over 40 presidents and prime
ministers of the countries that constitute the alliance
coming together in Lisbon for two days – a meeting
taking place on November 19th and 20th.)
It is true that we put all our energies into showing the
Association and its members what our country and
our project was about and it is clear that it really
paid off, that amazing effort from such a great team,
made up of executives, staff, teachers and students,
with a team spirit that none of us will ever forget.
During those days, I could appreciate the galactic
impact of the Association in influencing the pattern of
training hundreds of thousands of qualified
youngsters and professionals for the hospitality and
tourism professions. Moreover, it is of special
significance that most of what it achieves comes from
a bottom-up approach, that is, schools all together
creating a wave of change that is a true proof of what
society can bring to society.
Following on my presentation during the general
assembly, I would urge the Association to keep
developing, with even more intensity and passion, the
initiatives that allow people to spend exchange
periods abroad. There is no doubt that those who
14 N°3/2010
take part in programmes abroad become much better
prepared to face new challenges. If the AEHT helps
with that, it moves even higher its relevance for the
development of a better tourism in Europe.
Nuno Santos in conversation with Bernardo Trindade and Klaus Enengl
You will leave for pastures new in December 2010 and
start work for a leading IT service group specializing
in the field of new information technologies (in data-
processing and in technological expertise). What will
you miss most at the moment of your departure from
Turismo of Portugal I.P. and what new challenge
awaits you in the future?
Your new employer targets mainly large companies,
public bodies and local authorities. As a new director
of the Lisbon agency, do you plan to continue your
collaboration with Turismo de Portugal and the
Portuguese hotel and tourism schools?
It is not the time for regrets. Why? Because 1) I will
address different but also very exciting new challenges
and 2) I will keep close to all those who, together with
me, sailed such demanding waters during this time at
Turismo de Portugal!
The company that is hiring me did some research on my
work at Turismo de Portugal and I am pretty sure that
the invitation is also a proof of recognition of the
results achieved at this great agency. Therefore, I thank
all my team for the new opportunity now ahead of me
and I know that, in a different way, they will still be
there for any relevant support I may need.
In the future we may see how collaboration may work
between the institutions. Independently from that, I will
be always available to share my knowledge and energy
to keep helping the project moving further.
In the XVIII century, Montesquieu alleged that the
Portuguese have discovered the world, but do not
know the country they are living in? What would you
reply to him nowadays?
Diekirch, November 2010
Perhaps you like to give a message to the colleagues
whom you will soon leave behind.
If Montesquieu could return, he would no doubt agree
with me in realizing that the world has changed more in
the 20th century than in all the previous ones taken
together. During that period, Portugal lived in a
political environment where education was blocked for
the majority of the population. Transformation started
in the 70s and is now enjoying a period of great
recovery, despite structural problems that need to be
addressed. And, once again, Education is leading the
change.
As for the project I had the privilege to lead, I have no
hesitation in saying that the pace of change increased
and conditions are still in place for it not to be slowed
down. This was possible, not because of me, but
because a great team of people believe in it and ensured
its implementation. Being such a great team, it is
impossible to name all of them here as fortunately there
were so many champions, at central level and at school
level and they all know how thankful I am to them for
this project we carried out together.
Organizations are what people want them to be. During
this period I saw, at the level of this project, all that is
needed for a country to reach high levels of prosperity,
equality and happiness. After me, the show will go on
and I will be there applauding them, with my soul full of
joy. Thank you, once again.
Nuno Santos’ colleagues greatly valued their
collaboration with him, so did not hesitate to sing his
praises:
Hugo Sousa, Director of the Technologies Department
at Turismo de Portugal
Nuno is one of the brightest people in Portugal. I am
very happy to have had the wonderful opportunity to
work with him in helping to transform Turismo de
Portugal into a 21st century agency in just three years
(more than 67 projects!).
Nuno is the very leader that large organizations (and
even countries!) need. Not having him is a competitive
disadvantage that is very difficult to overcome. Maybe
impossible … yes, impossible to overcome!
Nuno, if you read this, it has been tough to work with
you, but it was the best real-time adventure of my life!
Nothing was impossible! :-)
15 N°3/2010
 Elisabete Mendes, Director of the Planning and Nuno is a wonderful person to work with and will
Certification Department at Turismo de Portugal remain a friend, even after the professional bonds are
severed. 
‘Do not bring me problems but solutions; nothing is  
impossible!’ At the Oporto Hotel and Tourism School I will always
Among other encouraging words, these were the ones remember these years as BN and AN – Before Nuno and
repeatedly heard by all who worked with Nuno over After Nuno. 
these three years.
Ana Paula Pais, Director of the Coimbra Hotel School
I have a significant experience in project management, and AEHT Vice-President
running schools and managing people and, therefore, I
feel comfortable talking about Nuno as leader of the These three years of working with Nuno were of an
largest tourism organization.  unforgettable intensity! Thanks to his dynamism and
energy, the Hotel and Tourism Schools of Portugal
Working with Nuno Santos’ requirements meant change made changes that had been talked about for many
and innovation. Only then can we achieve new training years: they have reorganized their structures and their
projects, new courses, new national and international teams, were modernized technologically, gained in
partners, new methodologies, new schools, that helped administrative efficiency and effectiveness, and gained
put tourism training on the map.   national and international prestige. Today we have a
In short, we achieved a lot more in less time and it was more equitable and cohesive network of schools, with
only possible with a great leader for the future.   management models clarified, with strategic goals and
It was a pleasure! Thanks Nuno.  a vision for the future. All we did was the result of
  constant ambition to do more and better, a constant
Dora Araújo, Director of the Oporto Hotel School incentive to be surprised and to overcome! We are now
faced with the challenge of continuing to keep on with
Nuno has an exceptional talent and insight for quickly the same force, with the same enthusiasm, with the
analyzing problems and coming up with pragmatic and same energy!
logical steps to solve them. He is a highly energetic We wish you all the best Nuno!
and creative leader, driving others to perform the same
way.  The AEHT joins all these colleagues in offering to Nuno
He is passionate about several areas of life, both Santos their best wishes for a brilliant future career!
professional and personal, and he does his utmost to
inspire those around him to believe in his vision and
achieve the goals he sets for the organization.   2.Restolingua translates your restaurant menus
He sees possibilities rather than problems and
possesses the drive and follow-through to make positive We should like to take this opportunity to remind you
changes. In other words, where some see the dull that by going to www.restolingua.com you can now
reality, he sees the attainable dream!   translate any professional menu into the following eight
He recognizes the value of his team-mates. He shines languages: Chinese, Dutch, English, French, German,
and he wants us to shine too. He has skilfully updated Italian, Japanese and Spanish. Restolingua is still
all the Schools with very serious tangible and intangible seeking coordinating schools, both to translate the
investments and knowledge, that will endure in the 22,000 expressions in the system into all the languages
upcoming future which is full of challenges. No better of the countries with AEHT members which have so far
example of this is the new premises of the Oporto Hotel not been included in the system, and also to add
and Tourism School, that after being an endless dream expressions relating to regional specialities, dishes and
for more than 3 decades, finally became a reality! Much ingredients. With your help, all menus could be
of it is due to Nuno’s already mentioned drive and effortlessly translated, such as, to give an example, the
commitment to projects. Those characteristics were menu for the gala dinner of the 23rd Annual Conference
paramount in pushing this project ahead, and, more in Lisbon on Saturday October 9th 2010.
than that, in finishing it on time. I warmly thank Nuno
on behalf of the students, the city, the industry, and
ultimately the country, who will always owe him a debt
of gratitude. 
Besides being a great leader, he is a friend with an
amazing sense of humour and candour. 

Diekirch, November 2010 16 N°3/2010


- Chicken breast stuffed with Portuguese sausage and
Bird’s eye view of the magnificent hall of the Convento do Beato
Monastery in Lisbon
2nd Starter:
- Roasted sea bass on a bed of vegetables and
coriander ratatouille
Main course :
spinach, potatoes au gratin and roasted vegetables
Dessert:
- Sweet dreams
Anyone interested in working with Restolingua is asked
to contact Arike Vermazen (email: arike.vermazen@
gmail.com) and to look at the rates of pay and the cost
of using the system, as well as the agreement signed
between the AEHT and Restolingua at www.aeht.eu..

We hope you enjoy the newsletter!

Nadine SCHINTGEN
AEHT General Secretary

A sea of desserts served by a wave of students, loudly applauded by the

delighted guests

1° Entrada : Text: N. Schintgen with contributions

- Sopa de abóbora com citrinos almondegas de queijo from J. Laengy, N. Komanicka,
com pevides e especiarias N. Santos, G. Schmitz and A. Steindl
2° Entrada : Photos: N. Schintgen, J. Laengy,
- Robalo corado sobre migas de legumes e coentros N. Komanicka, N. Santos,
G. Schmitz
Curso principal : English translation: J. Rees Smith
- Peito de frango recheado com alheira e espinafres, French translation: N. Schintgen
batata gratinada e legumes assados
Sobremesa: Our professional partners:
- Doces de Sonh

Chicken breast stuffed with Portuguese sausage and spinach,

potatoes au gratin and roasted vegetables

The English translation might be as follows:

1st Starter:
- Pumpkin soup with citrus cheeseballs
with pips and spices

Diekirch, November 2010 17 N°3/2010