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Mobile Portal User Guide

November 2010
Copyright
© Copyright 2010 by Westec Intelligent Surveillance. All rights reserved. Electronic copy written,
compiled, and printed in the United States of America. This document contains proprietary information
and is not to be distributed by unauthorized agents.

Disclaimer
Westec Intelligent Surveillance assumes no responsibility or liability for any errors or inaccuracies that
may appear in this document. Though every effort has been made to ensure consistency and accuracy in
this document, any references to new or enhanced product functions, or to future release dates, are
estimates only, and Westec Intelligent Surveillance may change them at any time, without notice. The
information in this document is furnished for informational use only and is subject to change without
notice, and should not be construed as a commitment by Westec Intelligent Surveillance.

Trademarks
Westec Intelligent Surveillance, the Westec Intelligent Surveillance logo, and all Westec Intelligent
Surveillance product components and logos are either registered trademarks or trademarks of Westec
Intelligent Surveillance. All other trademarks are the properties of their individual owners.

General Inquiries
For information regarding this documentation or to inquire about receiving additional documentation or
information about Westec Intelligent Surveillance, contact:

Westec Intelligent Surveillance


1234 Lakeshore Drive, Suite 600
Coppell, TX 75019

Telephone: 469-549-8600
Fax: 469-549-8601
Web Site: http://www.westec.net
Table of Contents
Introduction ................................................................................................................................................. 1
Mobile Portal Device Requirements .................................................................................................... 1

Mobile Portal Login .................................................................................................................................... 2


Logging In to the Mobile Portal ........................................................................................................... 2

Site Tabs....................................................................................................................................................... 3
Accessing a Site ................................................................................................................................... 3

Site Display .................................................................................................................................................. 4


Favorites List ............................................................................................................................................ 5
Adding a Favorite Site.......................................................................................................................... 5
Removing a Favorite Site ..................................................................................................................... 5
Site Selection Controls ............................................................................................................................. 5
Camera Selection Controls ....................................................................................................................... 6
Image Refresh ........................................................................................................................................... 6
Refreshing a Camera Image ................................................................................................................. 6
Site Details................................................................................................................................................ 7
Site Communication ................................................................................................................................. 7
Calling a Site ........................................................................................................................................ 7

Index ............................................................................................................................................................. 9

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Introduction
The Westec Mobile Customer Portal gives you the freedom to keep a
close eye on your operations, even when you are on the move. Whether
you’re at home, visiting a site location, or somewhere in between, the
Mobile Customer Portal allows you to download images from any
camera at almost any of your sites. All you need is a Web-enabled
mobile device that supports a connection to the Internet.

The site is optimized to take advantage of extra features provided for


Web-enabled devices, providing you with both mobile access to cameras
and instant site communication, too.

Mobile Portal Device Requirements


The Westec Mobile Customer Portal is designed to work on all web-
enabled mobile devices that meet the following requirements:

o Support for a continuous connection to the Internet.

o Support for an HTML-based Internet browser.

o Optionally, support for the tel Internet addressing protocol, as


described later in this document.

1
Mobile Portal Login
Your Westec Customer Portal login credentials are required to access the Westec Mobile Customer
Portal. If you do not know your user name and/or password, you have two options for obtaining the
credentials, as follows:

If you know your user name, but cannot remember your password...
You can easily recover your Portal password if you’ve forgotten it, as long as the e-mail address that is set
on the Westec Customer Portal’s Profile Manager page is a valid address. It is this address to which your
password will be sent when you complete the Password Recovery form on the Portal login page.

1. On the Portal Login page, click the Forgot Password? link (beneath the Password field). The
Password Recovery form displays.

2. In the User Name field, enter your Portal user name. This is the same user name that you
normally use to log in to Portal.

3. Click the Submit button.

If you do not know your user name or password...


Contact the Westec Client Operations team at 515-327-7200. Support representatives are available 24
hours a day to assist you with login issues.

Logging In to the Mobile Portal


Complete the following steps to log in to the Westec Mobile Customer Portal:

1. Obtain an Internet connection on your phone or hand held device.

2. Launch your device’s Internet browser.

3. Navigate to the following address: http://mobile.westec.net

4. In the User ID field, enter your Westec Customer Portal user ID.

5. In the Password field, enter your Westec Customer Portal password.

6. Select the Log In button.

2
Site Tabs
When you initially log in to the portal, two tabs are displayed:

o Favorite Sites—This tab lists the sites at which a Westec iVR or DVR device is installed, and
that you have flagged as a frequently-accessed site.

o All Sites—This tab lists all sites to which you have access and at which a Westec iVR or DVR
device is installed.

The specific tab that is selected is determined by the tab that you most recently visited. For example, if
you most recently selected a site from the All Sites tab, this tab displays.

The sites that display on either tab are dependent on your login credentials. If your organization limits
access to groups of sites on a user-by-user basis, it is possible that you will only be able to view a limited
sub-set of all of your organization’s sites.

A limited number of sites are displayed at one time. If more sites are available than are listed on the
display, use the List Navigation links at the bottom of the list to display additional sites.

Accessing a Site
Complete the following steps to locate and access a site:

1. Select either the Favorite Sites tab or the All Sites tab.

2. Scroll through the list, and select the site that you want to access.

3
Site Display
When a site loads, the site number and site name display at the top of the screen. It is recommended that
you reference this information each time you load a site to make certain that you selected the site for
which you want to review camera images.

Refer to the following sections of this document for detailed information about the sections of the screen
and your options for navigating the Mobile Portal:

o Favorites List, page 5

o Site Controls, page 5

o Camera Controls, page 6

o Image Refresh, page 6

o Site Details, page 7

o Site Communication, page 7

4
Favorites List
You have the option to add each site to your “Favorites”
list. Sites on your “Favorites” list display on the Favorite
Sites tab.

The Favorites icon to the left of the site name indicates


whether the displayed site is currently a favorite, as
follows:

This indicates that the site is not currently


available on the Favorite Sites tab.
This indicates that the site is currently
available on your Favorite Sites tab.

Adding a Favorite Site


To add a site to your “Favorites” list, select the Favorites icon. The green plus sign is replaced with a red
“x.” Now, when you access the site tabs, the site displays on the Favorite Sites tab.

Removing a Favorite Site


To remove a site from your “Favorites” list, select the Favorites icon. The red “x” is replaced by a green
plus sign. Now, when you access the site tabs. The site displays on the All Sites tab.

Site Selection Controls


The Left and Right Arrows allow you to cycle through
your sites. The list that you cycle through is based on the
tab from which you most recently selected a site. If you
selected a site from the Favorite Sites tab, you will cycle
only through sites that are listed on the Favorite Sites tab.
Likewise, if you most recently selected a site from the All
Sites tab, you will cycle through all sites to which you
have access.

Selecting the Right Arrow cycles through sites on the


corresponding site list in ascending order, looping through
again when you reach the top of the list.

Selecting the Left Arrow cycles through sites on the


corresponding site list in descending order, looping
through again when you reach the bottom of the list.

5
Camera Selection Controls
When you load a site, an image from Camera 1
automatically loads. You can easily select a different
camera or cycle through all of the site’s cameras using the
camera controls, as follows:

• Touching the right side of the image that is


currently displays cycles through cameras in
ascending order, Camera 16 through Camera 1.

• Touching the left side of the image that is


currently displayed cycles through cameras in
descending order, Camera 1 through Camera 16.

• The Camera drop-down list allows you to initiate


image retrieval from a specific camera. Selecting a
camera number initiates the retrieval process, after which a camera image loads.

• Selecting the Right Arrow cycles through cameras in ascending order, Camera 16 through
Camera 1.

• Selecting the Left Arrow cycles through cameras in descending order, Camera 1 through
Camera 16.

Image Refresh
The retrieval time for the image that is currently displayed
is listed just above the Retrieve Images button.

You have the option to refresh the camera image at any


time. When you do, the Mobile Portal connects to the iVR
or DVR, captures all available images from the site, and
then loads the new image of the camera that is currently
selected.

Refreshing a Camera Image


Complete the following steps to retrieve a current camera
image:

1. Select the camera for which you want to retrieve a


current image.

2. Click the Retrieve Images button. The Mobile Portal connects to the iVR or DVR, and then
loads the new image.

6
Site Details
Site details are displayed at the bottom of the screen. These details include the following:

Field Description
Phone The site’s telephone number. Refer to the “Site Contact” section for additional
information about selecting this number to initiate a telephone call to the site.
Device Type The hardware model of your video recording device. Though there are a variety of
Westec hardware models available, there are only two models that can be accessed
through the Mobile Portal: iVR and DVR.
IP The external IP (Internet Protocol) address of the DVR device. The IP address is
displayed for informational purposes only.
[No Label] Indicates whether a site is actively monitored by the Westec Command Center.
Monitoring indicators are as follows:
o Active Monitoring (C3M)—This indicates that a site is monitored by the
Westec Command Center.
o Not Monitored—This indicates that a site is not monitored.

Site Communication
The site’s telephone number displays as a link that can be used to initiate a telephone call to the site
without dialing the site’s number. In order to do so, your phone must support the tel addressing protocol.
If you are not sure whether your phone supports the tel protocol, consult the documentation that was
provided when you purchased the phone, or contact the phone’s manufacturer.

Calling a Site
To call a site, select the site’s telephone number.

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Index
A
Accessing a Site, 3 L
Active Monitoring, 7 Logging in to the Mobile Portal, 2
Adding a Favorite Site, 5
All Sites Tab, 3 M
Mobile Portal Login, 2
C
Calling a Site, 7 P
Camera Image, Refreshing, 6 Password
Camera Selection Controls, 6 Recovery, 2
Client Operations Contact Number, 2 Support, 2
Phone Number, Site, 7
D
Device Requirements, 1 R
Device Type, 7 Refreshing a Camera Image, 6
Removing a Favorite Site, 5
F Requirements, 1
Favorite Site
Adding, 5 S
Removing, 5 Site Access, 3
Favorite Sites Tab, 3 Site Communication, 7
Favorites Icon, 5 Site Details, 7
Favorites List, 5 Site Display, 4
Site Monitoring, 7
H Site Selection Controls, 5
HTML, 1 Site Tabs, 3
Site, Calling, 7
I
Image Refresh, 6 T
Image, Refreshing, 6 Tabs, 3
Introduction to the Mobile Portal, 1 All Sites, 3
IP Address, 7 Favorite Sites, 3
tel Internet Addressing Protocol, 1, 7

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