DAFTAR ISI

KATA PENGANTAR ......................................................................................... i

DAFTAR ISI........................................................................................................ ii

BAB 1 PENDAHULUAN

A. LatarBelakang ........................................................................................... 1
B. RumusanMasalah ...................................................................................... 1
C. Tujuan ....................................................................................................... 2

BAB II TINJAUAN PUSTAKA

A. Definisi mutu pelayanan .......................................................................... 3

B. Prinsip pelayanan public .......................................................................... 5
C. Tujuan pelayan public ............................................................................... 11

BAB III PENUTUP

A. Kesimpulan ............................................................................................... 12
B. Saran ......................................................................................................... 12

DAFTAR PUSTAKA…………………………………………………………..13

ii