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Europass

Curriculum Vitae

Personal information
First name(s) / Surname(s) Ricardo João Lourenço de Abreu
Address Estrada do Paço Lumiar R4-2D, 1600-543 Lisbon (Portugal)
Telephone(s) 0351217161744 Mobile 0351933084550
E-mail(s) ricardo.abreu@me.com
Nationality Portuguese
Date of birth 03 March 1974
Gender Male

Desired employment / Consumer and/or Marketing manager


Occupational field

Work experience

Dates 01/01/2008 - 30/04/2009


Occupation or position held Store Manager
Main activities and responsibilities Store global management: logistics, Marketing, Sales and RH. Team building, Business negotiations
and Shareholders assets.
Name and address of employer TB Store - Apple Premium Reseller
Av 5 de Outubro, Lisbon (Portugal)
Type of business or sector Retail Business

Dates 11/10/2006 - 31/12/2007


Occupation or position held Department Manager
Main activities and responsibilities Department Manager for: Client Service dept., Customer Care dept. and Logistics dept. Team
manager and coordinator. Place in the Store Manager Board. Implement new store.
Name and address of employer FNAC Madeira
Funchal (Portugal)
Type of business or sector Retail Business

Dates 10/01/2005 - 08/10/2006


Occupation or position held Account Manager
Main activities and responsibilities Client portfolio manager, Prospect and affiliation new clients. Training and coaching clients. Implement
marketing campaigns.
Name and address of employer Cetelem Bank
Lisbon (Portugal)
Type of business or sector Financial Activities

Dates 01/09/2003 - 30/12/2004


Occupation or position held Costumer Service Assistent
Main activities and responsibilities Business unit manager (Fnac Client Card). Commercial Finance Service for the Client Card. Team
leadership and training. Create and implement Marketing campaigns. Place in Store Manager's Board.
Name and address of employer FNAC Colombo
Lisbon (Portugal)
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Ricardo João Lourenço de Abreu © European Union, 2002-2010 24082010
Type of business or sector Retail Business

Dates 01/07/2000 - 30/08/2003


Occupation or position held Costumer Service Assistent
Main activities and responsibilities POS and Client Card team Supervisor. Recruit and training new collaborators. Store Supervisor.
Implement new Store
Name and address of employer FNAC Cascaishopping
Cascais (Portugal)
Type of business or sector Retail Business

Dates 16/10/1998 - 30/06/2000


Occupation or position held Costumer Service Supervisor
Main activities and responsibilities POS personel to team supervisor.
Name and address of employer FNAC Colombo
Lisbon (Portugal)
Type of business or sector Retail Business

Dates 01/09/1996 - 01/10/1998


Occupation or position held Junior Consultant
Main activities and responsibilities Head hunter consultant. Create and implement the Database of CVs. IT management.
Name and address of employer HRL International Group
Lisbon (Portugal)
Type of business or sector Human Research Business Consulting

Dates 01/01/1996 - 30/08/1998


Occupation or position held General Manager Assistent
Main activities and responsibilities Accounting Assistent. Logistics and IT manager. Volunteering.
Name and address of employer Social Centre of Alcântara - IPSS
Lisbon (Portugal)
Type of business or sector Non-Governmental Organization

Dates 01/06/1994 - 30/12/1995


Occupation or position held Business Partner Manager
Main activities and responsibilities Marketing and Sales manager. Accounting management.
Name and address of employer LexDomus, Condos Management
Lisbon (Portugal)
Type of business or sector House Retail Sector

Dates 01/01/1994 - 30/04/1994


Occupation or position held Military
Main activities and responsibilities Military telecommunications specialist
Name and address of employer Military School of Engineering
Tomar (Portugal)
Type of business or sector Militar Sector

Dates 01/01/1993 - 30/12/1993


Occupation or position held Administrative Personel
Main activities and responsibilities Internal Post Service in Outsourcing.
Name and address of employer IBM Portugal
Lisbon (Portugal)
Type of business or sector IT Consulting

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Ricardo João Lourenço de Abreu © European Union, 2002-2010 24082010
Dates 01/08/1991 - 01/08/1992
Occupation or position held Logistic Personel
Main activities and responsibilities Logistic and distributor of Journal "A Capital". Summer Jobs
Name and address of employer INTERPRESS
Lisbon
Type of business or sector Logistics Sector

Education and training

Dates 15/09/2008
Title of qualification awarded BSc in Consumer Science
Principal subjects / occupational skills Marketing and Communication, Economy and General Management, Anthropology and Psychology,
covered Market and Consumer Behavior. The first Licenciate's degree in Portugal. Finalist Student
Name and type of organisation IPAM - Marketing School (Higher Education)
providing education and training Lisbon (Portugal)
Level in national or international BSc in Consumer Science
classification

Dates 01/07/2009 - 30/07/2009


Title of qualification awarded Intensive English Course
Principal subjects / occupational skills English Course
covered
Name and type of organisation ASL - American School of Language (Languages School)
providing education and training Lisbon (Portugal)
Level in national or international English Level 6 (B1)
classification

Dates 01/06/2009 - 30/06/2009


Title of qualification awarded Analysis of Investment Projects
Principal subjects / occupational skills Stages of an investment project, evaluation methods, evaluation of the funding decision, risk analysis.
covered (IEFP approval)
Name and type of organisation NHK - Formação e Novas Tecnologias (Profissional Training School)
providing education and training Lisbon (Portugal)
Level in national or international National Classification
classification

Dates 01/06/2007 - 30/07/2007


Title of qualification awarded Intensive English Course
Principal subjects / occupational skills English for Business.
covered
Name and type of organisation SELF Training School (Languages School)
providing education and training Funchal (Portugal)
Level in national or international English Level 4
classification

Dates 01/01/2007 - 15/01/2007


Title of qualification awarded Team Management
Principal subjects / occupational skills Princes to manage teams. Time Management. Organizational Change. FNAC Internal training
covered
Name and type of organisation FNAC Madeira (Internal training)
providing education and training Funchal (Portugal)

Dates 01/05/2006 - 30/06/2006

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Ricardo João Lourenço de Abreu © European Union, 2002-2010 24082010
Title of qualification awarded Project Management
Principal subjects / occupational skills Management. Managing Change and Conflict. Cost Management and Performance Evaluation. Risk
covered management. Project Control and Closure. Team Management. Quality Management, Environment,
Safety and Health.
Name and type of organisation ISG - Instituto Superior de Gestão (Higher Education)
providing education and training Lisbon (Portugal)
Level in national or international Profissional Certificate
classification

Dates 01/03/2006 - 30/04/2006


Title of qualification awarded Integrated Management Systems
Principal subjects / occupational skills Quality Management ISO9001: 2002. Operational Safety and Health at Work, SHST. Environmental
covered Management, ISO14001. Auditing Integrated Systems.
Name and type of organisation ISLA - Instituto Superior de Línguas e Administração (Higher Education)
providing education and training Lisbon (Portugal)
Level in national or international Profissional Certificate
classification

Dates 01/09/2005 - 30/12/2005


Title of qualification awarded Financial Management
Principal subjects / occupational skills Financial Management. Financing Company. Assessment Company. Investment Analysis. (300hours)
covered
Name and type of organisation CIDEC - Centro Interdisciplinar de Estudos Económicos (Vocational Education)
providing education and training Lisboa (Portugal)
Level in national or international Profissional Certificate Level 5 (EU)
classification

Dates 01/08/2005 - 15/09/2005


Title of qualification awarded Pedagogical Training of Trainers
Principal subjects / occupational skills Factors of the learning process. Communication and animation groups. Methods and teaching
covered techniques. Assessment of learning. Planning of training. (IEFP Approval)
Name and type of organisation NHK - Formação e Novas Tecnologias (Vocational Education)
providing education and training Lisbon (Portugal)
Level in national or international CAP - Profissional Certificate for Training
classification

Dates 02/09/2005 - 03/09/2005


Title of qualification awarded Prospecting and Activation of Commercial Partnerships
Principal subjects / occupational skills Preparation and Negotiation of business meetings. (Internal Training)
covered
Name and type of organisation Cetelem Bank (Internal Training)
providing education and training Lisbon (Portugal)
Level in national or international Profissional training
classification

Dates 01/05/2005 - 30/05/2005


Title of qualification awarded e-Commerce
Principal subjects / occupational skills Knowing the evolution of the Internet. Distinguish Electronic Commerce. Differentiate the various
covered models of e-commerce. Identify types of business. Prepare and plan the business. Detect Variables
and Specificity. Technical review requirements. Implement security measures. Differentiate forms of
payment. (on-line Course)
Name and type of organisation Rumos/Evolui.com (on-line training)
providing education and training Lisbon (Portugal)

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Ricardo João Lourenço de Abreu © European Union, 2002-2010 24082010
Level in national or international certificate of participation
classification

Dates 01/03/2005 - 30/03/2005


Title of qualification awarded Personal Marketing
Principal subjects / occupational skills What is Personal Marketing. The importance of personnel marketing in the current socio-economic
covered context. The scope and objectives of its use tools and techniques available to build a Personal
Marketing Plan. The implementation of the Personal Marketing Plan. The discussion of ethics and
deontology Personal Marketing
Name and type of organisation IPAM/Evolui.com (Online Training)
providing education and training Lisbon (Portugal)
Level in national or international certificate of participation
classification

Dates 01/09/2004 - 30/12/2004


Title of qualification awarded Consultants in Management and Organizational Innovation
Principal subjects / occupational skills Management Consulting and Organizational Innovation. Strategic Management. Environmental
covered Management. Human Resource Management. (300hours)
Name and type of organisation CIDEC - Centro Interdisciplinar de Estudos Económicos (Vocational Education)
providing education and training Lisbon (Portugal)
Level in national or international Profissional Certificate Level 5 (EU)
classification

Dates 21/06/2004 - 16/07/2004


Title of qualification awarded Finance for Non-Financial
Principal subjects / occupational skills Financial calculus. Understanding risk and return. Basis of Financial Management documents.
covered Sources and Financing Options. Planning and Investment Projects. (100hours)
Name and type of organisation ANJE - Associação nacional de Jovens Empresários (Vocational Education)
providing education and training Lisbon (Portugal)
Level in national or international Profissional Certificate Level 4 (EU)
classification

Dates 19/05/2004 - 18/06/2004


Title of qualification awarded Advanced Program in Business Logistics
Principal subjects / occupational skills Quality and Production services. Commercial operations management. Training of human resources
covered for logistics management. Distribution and logistics. Strategic planning of business logistics.
(100hours)
Name and type of organisation ANJE - Associação Nacional de Jovens Empresários (Vocational Education)
providing education and training Lisbon (Portugal)
Level in national or international Profissional Certificate Level 4 (EU)
classification

Dates 12/01/2004 - 10/03/2004


Title of qualification awarded Advanced Program in Information Management
Principal subjects / occupational skills Strategies for Information System. Information Policies in the Company. Model Management and
covered Support Systems Management. Strategic use of the Internet. Information, Knowledge Management
and Competitive Intelligence. (159hours)
Name and type of organisation ANJE - Associação Nacional de Jovens Empresários (Vocational Education)
providing education and training Lisbon (Portugal)
Level in national or international Profissional Certificate Level 4 (EU)
classification

Dates 15/10/2002 - 27/03/2003


Title of qualification awarded Specialization in Marketing Management

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Ricardo João Lourenço de Abreu © European Union, 2002-2010 24082010
Principal subjects / occupational skills Marketing Management. Business Management. Marketing plan. Finance. Communication
covered Management. (159hours)
Name and type of organisation IPAM - The Marketing School (Higher Education)
providing education and training Lisbon (Portugal)
Level in national or international Profissional Certificate Level 4 (EU)
classification

Dates 01/01/1993 - 30/07/1993


Title of qualification awarded Specialization in TV / Video and Post Production
Principal subjects / occupational skills Television. Video. Director. Production. Post-production.
covered
Name and type of organisation ETIC - Escola Tecnica de Imagem e Comunicação (Vocational Education)
providing education and training Lisbon (Portugal)
Level in national or international Profissional Certificate
classification

Dates 1990 - 1993


Title of qualification awarded Chemistry
Principal subjects / occupational skills Secondary Education on chemistry
covered
Name and type of organisation Escola Secundária Fonseca Benevides (College Education)
providing education and training Lisbon (Portugal)
Level in national or international High Education
classification

Personal skills and


competences

Mother tongue(s) Portuguese

Other language(s)

Self-assessment Understanding Speaking Writing


European level (*) Listening Reading Spoken interaction Spoken production
English C1 Proficient user B2 Independent user B1 Independent user B1 Independent user B1 Independent user
(*) Common European Framework of Reference (CEF) level

Social skills and competences Sensitivity to Social and Environment issues and Policies. Solidarity and voluntary. Active member in
political commission of PSD section D (political party).

Organisational skills and competences Team spirit. Team Building. Ability to implement change processes. Business and trade.
Implementation of Innovation process.

Technical skills and competences Leadership ability. Sense of organization. Ability to manage projects and teams.

Computer skills and competences Medium / advanced Level in Mac OS X, iWork, iLife
Medium / advanced level in Microsoft Windows, MS Office, MS Project, Photoshop.
Basic level in Statistica9, MATLAB
Medium level in SPSS17

Other skills and competences Creative ability and Entrepreneurial.

Driving licence(s) B

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Ricardo João Lourenço de Abreu © European Union, 2002-2010 24082010
Additional information Vice-President of the Youth Association of Alcantara 1997 to 1998.
Vice-President of the Students of Industrial Engineering and Management from 1998 to 1999.
Membership of the Portuguese Association of Marketing Professionals (APPM), since 2002.
Member of the Talent Foundation (The startracker).
In September 2004 I was Jury Lisbon Criminal Court.
I read magazines from science to management and i go to several seminars and conferences. I have
a private library over 200 books.
I love movies and i'm autodidact.

Annexes Facebook: http://www.facebook.com/ric.abreu


LinkedIn: http://pt.linkedin.com/in/ricardodeabreu
Twiter: http://twitter.com/ricabreu74

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Ricardo João Lourenço de Abreu © European Union, 2002-2010 24082010