Morale depends upon the relations between expectations and reality. The
closer the individual's environment comes to providing the kinds of rewards
he expects; the better will be his morale.
Morale might also be described as the spirit and confidence with which the
employee performs his job. It is a complex psychological quality that is
impossible to force on someone, different to measures, and easily
destroyed. The level of morale is a result of the degree to which the
overall needs of the individual are fulfilled.
The important factors which have a bearing on employee's morale can be
classified as relating to:
b) All the rules should be appraised at frequent and regular intervals to ensure
that they, are, and continue to be, appropriate sensible and useful.
e) Penalties for any violation of any rule should be clearly stated in advance.
Employees have the right to know what to expect in the event of any
infringement of a rule or regulation. For this purpose, it is better to publish
them in the employees' handbook.
j) Definite and precise provisions for appeal and review of all disciplinary
actions should be expressly mentioned in the employee’s handbook or
collective agreements.
a) A grievance should be dealt within the limits of the first line supervisor.
b) The appellate authority should be made clear to the employee so
that if he cannot get satisfaction from his immediate supervisor, he
should know the next step.
c) The grievance should be dealt with speedily.
d) In establishing a grievance procedure, if the grievance is against an
instruction given by a superior in the interest of order and discipline,
the instructions must be carried out first and then only employee
can register his protest.
There should be no recourse to official machinery of conciliation unless the
procedure has been carried out without reaching any solution.
Grievance Handling: The details of the grievance procedure vary from industry to
industry and from trade union to trade union because of the variations in the size
of organizations, trade union strength, the management philosophy, the
company traditions, industrial practices and in the cost factor. An important
aspect of the grievance machinery is the reassurance given to an individual
employee by the mere fact that there is a mechanism available to him which
will consider his grievance in a dispassionate and detailed manner, and that his
point of view will be-heard and given due consideration. An employee's conception
of his problem(s) may be quite biased. Venting his grievance and being heard gives
him a feeling of being cared for. He gets it "off his chest:, so to say and it does a
lot of good for his morale as revealed by the famous Hawthorne Studies.
ARBITRATION
TOP UNION
TOP MANAGEMENT
LEADERSHIP
COMPANY UNION
MIDDLE
GRIEVANCE
MANAGEMENT
COMMITTEE
AGGRIEVED
EMPLOYEE
Intermediate step: As the figure indicates, the next step on the management side
of the procedure is to submit the dispute to middle management. Involving the
supervisor's middle and senior-line managers in the grievance process helps in two
ways. Initially, the social barriers between the various categories are, to some
extent, broken by personal contact and mutual understanding. Secondly, the problem-
solving approach integrates the various levels in the organization into a team to
jointly overcome the problem which concerns not only the worker but the manager as
well. However, it is important to ensure that the line management assumes prime
responsibility for the settlement of a grievance. In many organizations, the Personnel
Department is injected into the procedure as a decision-making power. On the union
side, intermediate levels are represented by higher personnel in the union hierarchy. In
most of the organizations, the business agent, a full-time negotiations specialist of the
union, takes over the intermediate and sometimes the final step. The presence of a
business agent may explain why management is often outmaneuvered by the union.
Business agents are specialists in union-management negotiations, and it is also their full-
time job. The line manager often considers grievance processing a minor,
incidental, and distasteful duty. This lack of specialization and interest on the part of
line management has led to the situation in which the staff personnel department is
given authority to make decisions about grievances.
Final Company-union step: Usually, the final step to be undertaken by the company and
union is a discussion of the grievance between representatives of top management and
top union officials. For management, it may be the President in important
grievances, a Vice-president, or a high-level Industrial Relations Executive but, for the
union, it may be the President of the local union, the Union Executive Committee, or a
representative of the International Union. It is difficult to secure an integration of
interests at this high level.
The term charisma means "a certain quality of an individual personality, by virtue
of which he is set apart from ordinary men and treated as endowed with
supernatural, superhuman, or at least specifically exceptional powers or qualities.
These are such as are not accessible to the ordinary person, but are regarded as of
divine origin or as exemplary, and on the basis of them the individual concerned is
treated as a leader. How the quality in question would be ultimately judged from
an ethical, aesthetic, or other such point of view is naturally indifferent for the
purpose of definition."
Routinizing Charisma
Some leaders may employ various tools to create and extend their charismatic
authority; for example utilizing the science of public relations.
In politics, charismatic rule is often found in various authoritarian states,
autocracies, dictatorships and theocracies. In order to help to maintain their,
charismatic authority, such regimes will often establish a vast personality cult,
which can be seen as an attempt to gain legitimacy by an appeal to other forms of
authority. When the leader of such a State dies or leaves office and a new
charismatic leader does not appear, such a regime is likely to fall shortly
thereafter unless it has become fully reutilized.
Note that, a charismatic leader does not have to be a positive force thus, Benito
Mussolini and Adolf Hitler could be reasonably considered charismatic leaders.
Furthermore, Sociology is axiological neutral towards various forms of charismatic
domination: it does not make difference between the charismas of a Borserker, of
a shaman, of the founder of Mormonism of the one displayed by Kurt Eisner.
Sociology ^considers these types of charismatic domination in "an identical manner
than the charisma of heroes, prophets, the "greatest" saviours according to
common appreciation."
Whenever problems seem intractable, there comes a call for MORE LEADERSHIP.
This usually means a call for better leadership and for many, it is a call for
charismatic leadership, something that we think we know when we see it but is
very hard to define. We can't seem to get enough of movies like Rocky, Patton, or
Godfather that centre on charismatic leadership; we seem to think that if only we
had better leaders, we could solve our problems.
Case Study
Ans: As remedial measure I would like to send Ivan in a training program because
training moulds the employee’s attitude and helps them to achieve a better
co-operation with the company and the co-workers.
For employee who may receive a performance improvement plan (PIP), this
may a Lear warning for them to shape up and follow established procedures.
Not doing so could lead them to dire consequences; in worst cases –
termination.
Ans: As an appraiser I don’t think that holding Ivan’s increment would be a better
idea to make him understand what his shortcomings are. Instead of that as I
have said above that I would send Ivan for a training.
According to me sending Ivan for training and also by holding his increment
can make the situation worst because his performance towards company
and after going through the training he will be able to makeup his mistakes.