IConBEM 2020 Explores Leveraging Tech for Sustainable Growth

Co-hosted by: Supported by:
Leveraging Technology and Business Excellence Models

for Sustainable Growth in Disruptive Era
The International Conference on Business and Engineering Management (IConBEM 2020), Surabaya, 2020
[Purposively Emtpy Page]
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MESSAGE FROM THE CONFERENCE CHAIRS

On behalf of conference committee, we would like to welcome all delegates to
Surabaya. We hope you enjoy the vibrant of Surabaya, bring-in a memorable experience in
your life. We do our best to make to this conference become the best avenue for all delegates
to share and exchange knowledge as well as excellent networking.
The first International Conference on Business and Engineering Management

(IConBEM) is co-hosted and supported by the Department of Business and Management,
Institut Teknologi Sepuluh Nopember and the Master of Management Program, STIE
PERBANAS. This conference is also supported by our proud partner, Institut Teknologi
Nasional Malang (ITN), Texas Health and Science University, and Victoria University,
Australia. The theme of this year conference is “Leveraging Technology and Business
Excellence Models for Sustainable Growth in Disruptive Era”. In today’s era of disruption,
technology has been tremendously changing the way we do business, offering new sources of
competitive advantage. However, technology alone will not sufficient to maintain the
competitiveness. Companies need to build capabilities to leverage technology, leading to
business excellence and new business models that allow them to stay ahead in the competition.
We are so pleased to see many respected colleagues and reputable practitioners in this
conference event. A total of 140 papers were submitted, representing wide range of topics
from various field in Business and Engineering Management. This is an excellent opportunity
for productive discussions and networking. We have recorded that 6 Countries other than
Indonesia are participated in the submission papers. The participated affiliations are: Victoria
University, Australia; Lancaster University, UK; Technical University of Ostrava, Czech
Republic; Yonsei University, South Korea; Texas Health and Science University, USA;
and National Yunlin University of Science and Technology, Taiwan.
We are also delighted to have three respected keynote speakers. Dr. Andre is a Senior
Lecturer in International Management within the International Business Discipline, at The
University of Queensland Business School, Australia. He consistently publishes in
international journals and serves as ad hoc reviewers for a number of international journals,
including Journal of International Business Studies. The second one is Associate Professor
Chih-Liang Liu, from National Yunlin University of Science and Technology Taiwan. He
consistently publishes various issue of finance in renowned International Journals. The third
keynote speaker is Mr Fajar Harry Sampurno, the CEO of PT Barata Indonesia, a leading
manufacturing and EPC (engineering, procurement and construction) company in Indonesia.
Finally, this conference will not be possible without the contribution of many parties,
including the committee, the reviewers, the keynote speakers, the participants, and of course
the co-hosts and supporting institutions and the sponsors. We would like to thank them all for
their contribution.
Wishing you all a productive and enjoyable conference.
Conference Chairs,
Associate Professor Arman Hakim Nasution
Professor Tatik Suryani
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THE COMMITTEE
General Chair Dr. Arman Hakim Nasution

General Co-Chair 1 Prof. Dr. Dra. Tatik Suryani, Psi., MM
General Co-Chair 2 Prof. Shu-Chiang Lin
Program Chair Dr. Satria Fadil Persada
Editor in Chief Dr.oec. Syarifa Hanoum
Associate Editor Mr. Muhammad Ilham Naufal
Publication Committee 1 Mrs. Ninditya Nareswari
Publication Committee 1 Mrs. Geodita Woro Bramanthi
Arrangement Chair Mrs. Muniroh
Arrangement Co-Chair 1 Mrs. Dewie Saktia Ardiantono
Arrangement Co-Chair 2 Mrs. Anandita Ade Putri
Treasurer Mrs. Puti Sinansari
Scientific Committee:
 Dr. Imam Baihaqi, ITS, Indonesia
 Dr. Janti Gunawan, ITS, Indonesia
 Dr. Reny Nadlifatin, ITS, Indonesia
 Dr. Andre A. Pekerti, University of Queensland, Australia
 Dr. Ilma Mufidah, Telkom University, Indonesia
 Dr. A.A.N Perwira Redi, Pertamina University, Indonesia
 Dr. Budhi Sholeh Wibowo, UGM, Indonesia
 Dr. Jacky Chin, Mercu Buana University, Indonesia
 Dr. Prawira Fajarindra Belgiawan, ITB, Indonesia
 Dr. Shu-Chiang Lin, THSU, USA
 Dr. Yogi Tri Prasetyo, Mapua University, Philippines
 Dr. Sardar M.N. Islam, Victoria University, Melbourne, Australia
 Dr. Biswajit Sarkar, Yonsei University, South Korea
 Dr. Mehdi Toloo, Technical University of Ostrava, Czech Republic
 Dr. Moh. Arif Rohman, ITS, Indonesia
 Dr. Ridho Hartono, ITS, Indonesia
 Dr. Nafis Alam, Asia Pacific University, Malaysia
.
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GENERAL PROGRAM
Oakwood Hotel, February 1st, 2020
No. Events Time (GMT +7)

1 Registration 07.30 - 08.30
2 Opening Ceremony 08.30 - 08.40
3 Welcoming Speech by Rector ITS 08.40 - 08.50
4 Opening Remark 08.50 - 09.00
5 Plenary (Session 1) – Prof Liu 09.00 - 09.45
Chih Liang (National Yunlin
University of Science and
Technology)
6 Q&A 09.45 - 10.00
7 Coffee Break 10.00 - 10.15
8 Plenary (Session 2) – Andre 10.15 - 11.00
Pekerti, PhD (University of
Queensland)
9 Q&A 11.00 - 11.15
10 Plenary (Session 3) – Mr. Fajar 11.15 - 12.00
Harry Sampurno (CEO of PT
BARATA INDONESIA)
11 Q&A 12.00 - 12.15
10 Lunch Break 12.15 - 12.45
13 Parallel Session 1 12.45 – 14.15
14 Coffee Break 14.15 – 14.30
15 Parallel Session 2 14.30 – 16.00
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PARALLEL SESSION
Track Time No. Paper Author Title
Heber Mey Proposed Business Strategy for PT.
1A 12.45-14.15 1 4 Fredryk Dirgantara Indonesia in Order to Sustain
Panjaitan in Defense Industry
Cost-Benefit Analysis of POME Biogas
Donny
2 5 Power Plant: Case Study of PLTBg Suka
Yoesgiantoro
Damai
Dr. R. Djoko Minister of Administrative and
3 6 Andreas Bureaucratic Reform To Supporting
Navalino Indonesian Investment Ecosystems
Measurement Of The Financial
Agung Aryo
4 7 Acceptance For Project Of Replacement
Wibowo
RTG Engine to RTG Electric
Analyzing the Factors that Influence the
Tika Dwi
5 10 Behavior Intention of Consumers in
Septiani
Purchasing the Surabaya Apartment
Yanuar Rafi Segmentation Analysis of Students in X
14.30 - 16.00 6 13
Rahadian Course with RFM Model and Clustering
MARKETING STRATEGY ANALYSIS
Lucky
7 15 OF PFF USING SWOT AND AHP
Mahadeva
METHODS
Faurizal VISITORS NEEDS ANALYSIS IN MALL
8 23
Limansyah XYZ WITH TEXT MINING ANALYSIS
STRATEGIC PLANNING CUSTOMER
EXPERIENCE USING PREDICTIVE
Shandy Asri
9 27 ANALYSIS BASED ON CUSTOMER
Achmad
JOURNEY INDIHOME PT TELKOM
INDONESIA – TR3
Marketing Strategy Analysis Using
10 28 Fitria Mahardika SWOT And QSPM, Case Study: CV.
Media Ilmu
Total Safety Management for Continous
Improvement Workplace Safety of
11 18 Handaru A Putra
Highrise Building Projects in East Java
Province
Developing Business Strategy of Telkom
Hafiz Reza
1B 12.45-14.15 1 75 Indonesia to Achieve Profitable Growth
Noorzaman
in Enterprise Segment
The Important Role of Emotional
Adisti Prita
2 17 Intelligence To Face Competitive
Andiani
Business
Formulating Method to Improve Web
3 32 Ridho Rahatesa Quality: Integrating Fuzzy Logic, Web
Quality, and Refined Kano
Sensitivity Analysis to Determine the
Prospect of Tollroad Investment : Case
4 35 Yusuf Hartoyo
Study Krian-Legundi-Bunder-Manyar
Tollroad
The effect of customer loyality and
5 38 Rivan Farony
satisfaction's factors in visiting mall XYZ
Social Network Analysis in tourism: Case
Vynska Amalia Study on Community-Based Tourism
14.30 - 16.00 6 44
Permadi (CBT) Village of Pasar Kaki Langit,
Yogyakarta
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STRATEGY DEVELOPMENT TO
Adiyatma IMPROVE PRODUCT DESIGN
7 47 Ghazian OPERATIONAL AND PROCESS
Pratama MANAGEMENT IN KPKU PT PLN
(PERSERO) UIT JBTB
The Rate of Seller Correctness in
Berlian Rahmy
8 61 Naming Batik Solo Pattern: Studied in
Lidiawaty
Indonesia Online Marketplace
Lusia Permata Factors of User Acceptance in Using
9 67
Sari Mobile Payment
A POSITIONING MAP AND FUTURE
Damayanti
10 72 RESEARCH AGENDA OF
Octavia
COLLABORATIVE CONSUMPTION
Gas Price Policy Analysis for Fertilizer
Erwan
11 113 Industries in Indonesia Based on
Hermawan
Netback Pricing
Factors that influence Migrants
Sauptika entrepreneurship orientation in Village of
1C 12.45-14.15 1 81
Kancana origin (Case in Gilangharjo village of
Bantul District of Yogyakarta Province)
Andrean Kisima Trust as a Social Capital for
2 82
Oei Entrepreneurship to Create Innovation
Factors that Affect e-Word of Mouth,
Rolan Patrada
Behavioral Intentions, and e-Loyalty
3 83 dan Erna
through e-Customer Satisfaction for e-
Andajani
Commerce Users
Financial Distress Prediction Models in
4 85 Meita Tri herlina Property Sector Companies Listed in
Indonesia Stock Exchange
The effects of mobile payment
5 87 Sandra Yunita dimensions toward continuance intention
in Surabaya
Strategy for Growing the Business of
14.30 - 16.00 6 91 Herry Winarso Representative Office Company in Iron
and Steel Industry
Proposed Strategy for Leveraging Fixed
7 94 Ariesca
Asset of Telecommunication Company
Do Liquidity, Asset Quality, Firm Size,
Ni Komang
and Efficiency Affect Bank Profitability?
8 95 Ardini Febrianti
Evidence from Indonesia Stock
Puteri
Exchange
Customer Perceived Service Quality,
9 96 Lisa Restiana Product Quality, Satisfaction and Loyalty
in Beauty Bussiness
The Contribution of Social Media And E-
Arliyarini
10 98 Wom On Brand Image And Purchase
Erlikamila Yanti
Intention
Improving Customer Satisfaction and
11 115 Yuna Yudantara
Loyalty in Poultry Feed Industry
A Systematic Literature Review of
Arie Dwi Liquidity, Asset Quality, Efificiency, and
1D 12.45-14.15 1 99
Kurniawati Solvability of Probability on Foreign
Bank
FINANCIAL LITERACY,
Kenyo Puspito ENTREPRENEUR’S MOTIVATION,
2 100
Rini AND INDUSTRIAL ENVIRONMENT TO
INCREASE of SMEs PERFORMANCE
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Determinant of Bankruptcy Banking after
Asfahan Amir
3 101 the Global Financial Crisis (GFC) :
Ishak
Review of Theoritical Foundation
Market reaction of stock split
Adhe Arma
4 104 announcement on listed companies in
Laurenchya
Indonesia stock exchange
Assesing the Financial Performance for
Agda Laily
5 106 Firms: in Perspective Environmental
Ahadiya
Performance, CSR, GCG, and Leverage
Shinta Hidayatul The Review of Theoretical Bankruptcy
14.30 - 16.00 6 108
Ummah Banking After the Global Financial Crisis
Irkhamnah The Effect of Transparency On Brand
7 109
Aisyah Yuana Loyalty
Strategy Formulation to Elevate Jenang
Kudus Competitive Advantages Using
8 110 Hilda Awwaliya
Business Model Canvas in CV
Barakahfood Delicia
Transformation Strategy of PT
Telekomunikasi Indonesia Tbk From
9 111 Yury Asmaralda
Communicatin Service Provider into
Digital Service Provider
THE EFFECT OF FUTURE
ORIENTATION AND FINANCIAL
Muhammad
10 112 LITERACY ON FAMILY RETIREMENT
Arfan Hajam
PLANNING MEDIATED BY SAVING
ATTITUDE
Business Development Using Business
Model Canvas At Sukolilo Bamboo
11 121 Syahirul Alim
Weaving Center, Sukodadi Sub-District,
Lamongan District
Good Corporate Governance and
1E 12.45-14.15 1 105 Lailis Syafa’ah Leverage of Financial Performance :
Literatur Review
BUILDING CUSTOMER CITIZENSHIP
BEHAVIOUR (CCB) FROM
2 119 Tatik Suryani RELATIONSHIP QUALITY AND
PERCEIVED VALUE PERSPECTIVE IN
ONLINE TRANSPORTATION SERVICE
Analysis of Customer Satisfaction in
3 123 Dharma Suhada Construction Companies using QFD
Method
The Effect of Financial Ratios on
Financial Distress with Firm Size as
Moderated Variable (Empirical Study of
4 127 Suharti
Manufacturing Sector Companies Listed
on the Indonesia Stock Exchange for the
2014-2018 Period)
major affecting capital adequacy : Major
Novia
5 130 factor for bank to develop business
Rachmawati
growth in Indonesia in 2013 - 2017
Comparison of the Application of E-
Rezki Nur
14.30 - 16.00 6 107 Commerce in Online Versus Offline :
Amalia Achmad
Theoritical Review
Development of Hesitant Fuzzy-Based
Karina Ayu Selection Project Method with
7 25
Trijana Consideration of Benefits, Opportunities,
Costs and Risks
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Business Risk Assessment on
Diversification as Corporate Strategy in
8 143 Ottik Febriati
Asian, Australian, European And North
American Port Services Companies
Probability Scale of Vessel Risks on a
2A 12.45-14.15 1 8 Shahro Muttaqin
Shipping Company
Arryanda Mathematical Model of Scheduling of
2 19
Maulani Containers Lifting at the Port
Supply Vessel’s Fleet Scheduling And
Vini Nur
3 20 Route Selection For Offshore Platform
Rachmawati
Using Integer Programming
Dodgalih Nur Development of Lean Assessment Tool
4 31
Muhammad for Healthcare Industry
Nastiti Puji Lean Manufacturing Approach to
5 36
Lestari Improve Speaker Manufacturing Process
Dynamic Panel Analysis for International
I Made Ardi
14.30 - 16.00 6 37 Tourism Demand in the West Nusa
Kusuma Putra
Tenggara
IS/IT Strategic Planning in Language
and Art Faculty, Universitas Negeri
7 39 Moch. Masrur
Surabaya, Using Ward and Peppard
Method
Developing a Framework of Government
I Putu Sukma Future Flow Securitization Through
8 42
Hendrawan Public Service Agency (Badan Layanan
Umum)
Designing Travel Aggregator Application
Amanda Sucita
9 46 by Using Integration of Fuzzy Electronic
Brahmana
Service Quality and Fuzzy Refined Kano
Bayu Nur Equipment Leasing Model with Failure
10 53
Abdallah Tolerance Cost using Game Theory
Analysis on Quality of Service &
Heru
11 118 Engineering Department by Using
Indrawijayanto
ServQual, IPA and QFD Methods
Total Safety Management for Continous
Improvement Workplace Safety of
12 18 Handaru A Putra
Highrise Building Projects in East Java
Province
Muhammad Optimization of Gigabit Passive Optical
2B 12.45-14.15 1 54 Mahrus Network (GPON) Devices Replacement
Syamsurrijal Interval
Company Profit Prediction Based On
Victory Tyas Forecasting Of Port Throughput Using
2 58
Pambudi S Time Series-Adaptive Neuro Fuzzy
Inference System
Evaluating the Success of E-Invoice
Implementation at a State-Owned
3 60 Debbie Amalina
Enterprise Using DeLone & McLean IS
Success Model
Design and Development of Data
Management System to Support The
4 65 Artin Finalita
Preparation Process of Accreditation
Form for Program Study
Improve Availability In Boiler Using
5 66 Anggy Iswanto Failure Mode Effect Analysis Method
Case Study: Steam-Electric Power Plant
Adi Pitra Land Acquisition Problems Project for
14.30 - 16.00 6 77
Perdana Electrical Infrastructure Development
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STUDY OF TREATMENT PROCESS
IMPROVEMENT OF FECAL SLUDGE
Farid Pratama
7 79 IN SURABAYA CITY AND
Putra
OPTIMIZATION FOR THE
MANAGEMENT RETRIBUTION
Improvement of Plastic Factory
8 88 Edwin Ardyanto Efficiency with Lean Manufacturing
Method
quality control of plastic bottle in efforts
9 89 Tri Ilma Sari
to control defect product
Lean Mining Analysis Using Waste
10 90 Liga Indriyani Assessment Model in Gold Mining
Industry
Analysis of Multicriteria of Branch
11 92 Nilna Fauzia Restaurant Locations Using the
Bayesian Network Mothod
Building Information Modeling (BIM)
Felix Andrian
12 93 Technology Acceptance Analysis Using
Prihatono
Technology Acceptance Model (TAM)
Building Talent Mapping and
Raden Rangga Performance Management Using
3A 12.45-14.15 1 2
Irawan Prasetyo Artificial Intelligence: A Case Study At
SAS Hospitality
PROPOSED PREDICTIVE ANALYTICS
IN PLANNING CULTURE ACTIVATION
PROGRAM FOR ENHANCE
2 3 Pratami Anggina
EMPLOYEE SATISFACTION AND
EMPLOYEE ENGAGEMENT PT
TELKOM INDONESIA-T
Analysis The Effect Of Bidding Process
3 12 Gita Prestalita on Project Performance in PT
Pelabuhan Indonesia III (Persero)
Asnawi Mangku Inventory Waste Management In Micro
4 14
Alam Scale-Food Industry
Factors of Competencies on Client
Reta Sandra
5 16 Project Performance in a Public
Devina
Transportation Company
Success Factor Analysis of Multiple
14.30 - 16.00 6 21 Taftazani Hakim
Project Management
QUALITY IMPROVEMENT DESIGN ON
Anindita Dewi SALES WEBSITE USING FUZZY
7 22
Artanti QUALITY FUNCTION DEPLOYMENT
(FQFD) METHOD
Quality Improvement Plan Of
Ziyaurrohman
8 29 Transformer Instrument Using Taguchi
Alladany
Experiment Method in PT. XYZ
Mochamad Improvement Design for The
9 33 Fabian Effectiveness of Tracer Studies in
Redhatama Bandung’s Private University
The Establishment of Decision Making
Support Tool for Inventory Control and
Redy
10 50 Production Planning with Periodic
Ardiansyah
Review System and Linear Programming
Approach
CORPORATE SOCIAL
Hans William RESPONSIBILITY FROM CIGARETTE
11 116
Najoan INDUSTRY ACCORDING TO
STAKEHOLDER PERSPECTIVE
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Analysis of Improving The Service
Muhammad Quality of Professional Cooperation In
12 122
Chusaeni “XZY” Higher Education Based On
Servqual, IPA and QFD
A Conceptual Model of Green Supply
Omia Crefioza,
3B 12.45-14.15 1 30 Chain Management Dimension Effects
SE
on Firm Performance
Optimal Billing Officer Allocation Based
Ari Akhmad
2 51 on Workload in PT PLN (Persero) UP3
Koesdinar
Pasuruan
MEASURING THE EFFECTIVENESS
OF TECHNICAL WORK LOADS WITH
Moh Sutrisno
3 57 THE SWAT (SUBJECTIVE WORKLOAD
Abdillah
ASSESMENT TECHNIQUE) AND
WORK SAMPLING METHOD
The Role Of Public Relations in
Widya Nur
4 62 Improving Hotel Room Occupancy in
Bhakti Pertiwi
Anyer After Tsunami
Application of House of Risk Model for
Doddy Arief
5 70 Material Procurement Risk Mitigation in
Wibowo
Balikpapan Samarinda Toll Road Project
Regine Determining KPI Based on “Kriteria
14.30 - 16.00 6 74 Rahmada Penilaian Kinerja Unggul” (KPKU) by
Berliana Using AHP in SOE X
A Proposed Knowledge Management
Claudia Ayu
7 76 System to Overcome Project Delivery
Putri
Delay for a Consulting Firm
Luh Kadek Nia Synchronizing Business and Legal
8 84 Prestisia Oriented Division: A Knowledge
Sudarta Management Perspective
Measuring and Improving Employee
9 48 Fredo Adrian A Engagement to Organizational Success
(A Study in PT Svara Inovasi Indonesia)
Servant Leader's Characteristics:
Ivana
3C 12.45-14.15 1 131 Implications for Youth Christian Leaders
Krisantana
in FS Community
A Systematic Literature Reviewe of
Performance Management of Zakat
2 103 Zainiyatul Afifah
Funds Institutions on Redistribution of
Indonesian Revenue
Environmental Assessment Using
Muhammad
3 136 Integrated Risk Based Approach (IRBA)
Sadiqul Iman
at Cahaya Kencana Landfill Site
The Effect of Entrepreneurial Marketing
Halimah
4 138 Dimensions on MSMEs Performance in
Fatimus Zahra
Surabaya City, Indonesia
EFFECT OF INTERNAL SERVICE
QUALITY, EMPLOYEE SATISFACTION,
Muhammad EXTERNAL SERVICE QUALITY, AND
5 139
Rudijav Andalas CUSTOMER SATISFACTION,
AGAINST LOYALTY OF CUSTOMERS
USING SERVICES GOJEK IN MALANG
Hartika The Determinant of Profitability of
14.30 - 16.00 6 102 Prawidaningrum Islamic Commercial Bank: a Review and
Harahap Research Suggestions
Hajariyah INTEGRATED TRANSPORTATION –
7 114
Agustina INVENTORY MODEL FOR OUTBOUND
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LOGISTIC OPTIMIZATION OF
CEMENT PRODUCT OF PT X
MEASUREMENT OF SIGMA LEVEL
Julianus
8 137 FROM CONSUMER SOUND SIDE IN
Hutabarat
FRIED OIL PRODUCTS
Comparing Between Production Scheduling
9 140 Ellysa Nursanti Methods to Achieve Efficient Resource
Utilization
Determination of Conventional
Suta Dwi
10 142 Transportation for ADL Pathway In
Atmawiyanur
Malang City
*Unlisted presenter will be updated on the conference venue.
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Contents
MESSAGE FROM THE CONFERENCE CHAIRS........................................................................................ III
THE COMMITTEE .............................................................................................................................................. V
GENERAL PROGRAM ................................................................................................................................... VII
PARALLEL SESSION ....................................................................................................................................... IX
THE EFFECT OF SUPPLY CHAIN MANAGEMENT ON COMPETITIVE ADAVANTAGE AND
ORGANIZATIONAL PERFORMANCE AT DEFENSE INDUSTRY ARMOURED FIGHTING VEHICLE1
BUILDING TALENT MAPPING AND PERFORMANCE MANAGEMENT SYSTEM USING
ARTIFICIAL INTELLIGENCE: A CASE STUDY AT SAS HOSPITALITY ................................................... 1
PROPOSED PREDICTIVE ANALYTICS IN PLANNING CULTURE ACTIVATION PROGRAM FOR
ENHANCE EMPLOYEE SATISFACTION AND EMPLOYEE ENGAGEMENT PT TELKOM
INDONESIA-TR3 ................................................................................................................................................. 2
PROPOSED MARKETING STRATEGY FOR PT. DIRGANTARA INDONESIA (PERSERO) ............... 2
COST-BENEFIT ANALYSIS OF POME BIOGAS POWER PLANT: CASE STUDY OF PLTBG SUKA
DAMAI ................................................................................................................................................................... 3
MINISTER OF ADMINISTRATIVE AND BUREAUCRATIC REFORM TO SUPPORT INDONESIAN
INVESTMENT ECOSYSTEMS .......................................................................................................................... 4
MEASUREMENT OF THE FINANCIAL ACCEPTANCE FOR PROJECT OF REPLACEMENT RTG
ENGINE TO RTG ELECTRIC ............................................................................................................................ 4
PROBABILITY SCALE OF VESSEL RISKS ON A SHIPPING COMPANY................................................ 5
CHOICE OF INFORMAL PARK AND RIDE, CASE STUDY OF KENDAL REGENCY INDONESIA ..... 5
ANALYZING THE FACTORS THAT INFLUENCE THE BEHAVIOR INTENTION OF CONSUMERS IN
PURCHASING THE SURABAYA APARTMENT ............................................................................................ 6
GENDER IN GOVERNANCE OF COASTAL AREAS IN INDONESIA: EMPOWERING WOMEN AS
AN EFFORT TO DEVELOP COASTAL COMMUNITIES .............................................................................. 6
ANALYSIS THE EFFECT OF BIDDING PROCESS ON PROJECT PERFORMANCE IN PT
PELABUHAN INDONESIA III (PERSERO) ..................................................................................................... 7
SEGMENTATION ANALYSIS OF STUDENTS IN X COURSE WITH RFM MODEL AND
CLUSTERING ...................................................................................................................................................... 7
INVENTORY WASTE MANAGEMENT IN MICRO SCALEFOOD INDUSTRY .......................................... 8
MARKETING STRATEGY ANALYSIS OF PFF USING SWOT AND AHP METHOD .............................. 8
FACTORS OF COMPETENCIES ON CLIENT PROJECT PERFORMANCE IN A PUBLIC
TRANSPORTATION COMPANY ...................................................................................................................... 9
THE IMPORTANT ROLE OF EMOTIONAL INTELLIGENCE TO FACE COMPETITIVE BUSINESS ... 9
TOTAL SAFETY MANAGEMENT FOR CONTINOUS IMPROVEMENT SAFETY WORKPLACE OF
HIGHRISE BUILDING PROJECTS IN EAST JAVA PROVINCE ............................................................... 10
A MATHEMATICAL MODELS FOR CRANE SCHEDULING IN CONTAINER TERMINALS ................ 10
SUPPLY VESSEL’S FLEET SCHEDULING AND ROUTE SELECTION FOR OFFSHORE
PLATFORM USING INTEGER PROGRAMMING ........................................................................................ 11
SUCCESS FACTOR ANALYSIS OF MULTIPLE PROJECT MANAGEMENT......................................... 11
QUALITY IMPROVEMENT DESIGN ON SALES WEBSITE USING FUZZY QUALITY FUNCTION
DEPLOYMENT (FQFD) METHOD .................................................................................................................. 12
VISITORS NEEDS ANALYSIS IN MALL XYZ WITH TEXT MINING ANALYSIS .................................... 12
CLASSIFYING THE CHARACTERISTICS OF MSME ADS USING CLUSTER ANALYSIS ................. 13
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DEVELOPMENT OF HESITANT FUZZY-BASED SELECTION PROJECT METHOD WITH

CONSIDERATION OF BENEFITS, OPPORTUNITIES, COSTS AND RISKS ......................................... 13
FISHERIES BUSINESS DEVELOPMENT STRATEGY IN KAMPUNG LAUK, VILLAGE LAMPENGAN
IBUN DISTRICT OF BANDUNG REGENCY ................................................................................................. 14
STRATEGIC PLANNING CUSTOMER EXPERIENCE USING PREDICTIVE ANALYSIS BASED ON
CUSTOMER JOURNEY INDIHOME PT TELKOM INDONESIA – TR3 .................................................... 14
MARKETING STRATEGY ANALYSIS USING SWOT AND QSPM, CASE STUDY: PT. XYZ .............. 15
QUALITY IMPROVEMENT PLAN OF INSTRUMENT TRANSFORMER USING TAGUCHI
EXPERIMENT METHOD IN PT. XYZ ............................................................................................................. 16
A CONCEPTUAL MODEL OF GREEN SUPPLY CHAIN MANAGEMENT DIMENSIONS EFFECTS
ON FIRM PERFORMANCE ............................................................................................................................. 16
DEVELOPMENT OF LEAN ASSESSMENT TOOL FOR HEALTHCARE INDUSTRY ........................... 17
FORMULATING METHOD TO IMPROVE WEB QUALITY: INTEGRATING FUZZY LOGIC, WEB
QUALITY, AND REFINED KANO.................................................................................................................... 17
IMPROVEMENT DESIGN FOR THE EFFECTIVENESS OF TRACER STUDIES IN BANDUNG’S
PRIVATE UNIVERSITY .................................................................................................................................... 18
ANALYSIS ABOUT THE EFFECTS OF EASE OF USE SITE, INFORMATION QUALITY,
PURCHASING TRUST, AND PRICE IMPRESSION TOWARDS USING OF ONLINE SHOPPING
BLIBI ON COMMUNITY IN SEMARANG ....................................................................................................... 18
SENSITIVITY ANALYSIS TO DETERMINE THE PROSPECT OF TOLLROAD INVESTMENT : CASE
STUDY KRIAN-LEGUNDI BUNDER-MANYAR TOLLROAD ...................................................................... 19
LEAN MANUFACTURING APPROACH TO IMPROVE SPEAKER MANUFACTURING PROCESS .. 19
DYNAMIC PANEL DATA ANALYSIS FOR INTERNATIONAL TOURISM DEMAND IN THE WEST
NUSA TENGGARA............................................................................................................................................ 20
THE EFFECT OF CUSTOMER LOYALITY AND SATISFACTION'S FACTORS IN VISITING MALL
XYZ ...................................................................................................................................................................... 20
IS/IT STRATEGIC PLANNING IN LANGUAGE AND ARTS FACULTY, UNIVERSITAS NEGERI
SURABAYA, USING WARD AND PEPPARD METHOD ............................................................................ 21
TRANSFORMATIONAL LEADERSHIP AND EMPLOYEES’ SATISFACTION TO ITS EFFECT ON
EMPLOYEES’ PERFORMANCES .................................................................................................................. 21
REQUIREMENT ENGINEERING AND SYSTEM DESIGN FOR IMPLEMENTING E-BOOK
COLLECTIONS LOAN IN THE MMT-ITS LIBRARY .................................................................................... 22
DEVELOPING A FRAMEWORK OF GOVERNMENT FUTURE FLOW SECURITIZATION THROUGH
PUBLIC SERVICE AGENCY (BADAN LAYANAN UMUM) ......................................................................... 22
ANALYSIS OF DIGITAL INFORMATION MEDIA FOR EDUCATION IN THE PURWODADI
BOTANICAL GARDEN USING ANALYTICAL HIERARCHY PROCESS ................................................. 23
SOCIAL NETWORK ANALYSIS IN TOURISM: CASE STUDY ON COMMUNITY-BASED TOURISM
(CBT) VILLAGE ON PASAR KAKI LANGIT, YOGYAKARTA ..................................................................... 23
APPLICATION SERVICE QUALITY IMPROVEMENT BASED ON TRUE CUSTOMER NEEDS
USING FUZZY QUALITY FUNCTION DEPLOYMENT (FQFD) METHOD............................................... 24
DESIGNING TRAVEL AGGREGATOR APPLICATION USING THE INTEGRATION OF FUZZY
ELECTRONIC SERVICE QUALITY AND FUZZY REFINED KANO.......................................................... 25
STRATEGY DEVELOPMENT TO IMPROVE PRODUCT DESIGN OPERATIONAL AND PROCESS
MANAGEMENT IN KPKU PT PLN (PERSERO) UIT JBTB ........................................................................ 25
MEASURING AND IMPROVING EMPLOYEE ENGAGEMENT TO ORGANIZATIONAL SUCCESS (A
STUDY IN PT SVARA INOVASI INDONESIA) ............................................................................................. 26
ANALYSIS OF THE FOUR LEVERS OF CONTROL APPROACH IN THE MANAGEMENT CONTROL
SYSTEM IN FAST FOOD COMPANIES: CASE STUDY AT PT LTI ......................................................... 26
xviii
THE ESTABLISHMENT OF DECISION MAKING SUPPORT TOOL FOR INVENTORY CONTROL

AND PRODUCTION PLANNING WITH PERIODIC REVIEW SYSTEM AND LINEAR
PROGRAMMING APPROACH ........................................................................................................................ 27
OPTIMAL BILLING OFFICER ALLOCATION BASED ON WORKLOAD IN PT PLN (PERSERO) UP3
PASURUAN ........................................................................................................................................................ 28
A REVIEW OF PREVIOUS RESEARCH’S METHODS ON FORECASTING THE LAND VALUE ....... 28
EQUIPMENT LEASING MODEL WITH FAILURE TOLERANCE COST USING GAME THEORY ...... 29
OPTIMIZATION OF GIGABIT PASSIVE OPTICAL NETWORK (GPON) DEVICES REPLACEMENT
INTERVAL........................................................................................................................................................... 29
THE RECOMMENDATION OF PT X’S DISTRIBUTION CHANNEL STRATEGIES OPTIMIZATION
THROUGH ACTIVITY BASED COSTING APPROACH .............................................................................. 30
ANALYSIS THE READINESS OF INTEGRATED REPORTING OF MINING COMPANY IN
INDONESIA ........................................................................................................................................................ 30
MEASURING EFFECTIVENESS OF TECHNICAL WORK LOADS WITH THE SWAT (SUBJECTIVE
WORKLOAD ASSESMENT TECHNIQUE) AND WORK SAMPLING METHOD ..................................... 31
COMPANY PROFIT PREDICTION BASED ON FORECASTING OF PORT THROUGHPUT USING
TIME SERIES-ADAPTIVE NEURO FUZZY INFERENCE SYSTEM ......................................................... 31
ANALYSIS HYDROLOGICAL OF JATINANGOR DISTRICT AS A POTENTIAL HYDROPONIC
GROWTH SYSTEM USING NUTRIENT FILM TECHNIQUE METHOD ................................................... 32
EVALUATING THE SUCCESS OF E-INVOICE IMPLEMENTATION AT A STATE-OWNED
ENTERPRISE USING DELONE & MCLEAN IS SUCCESS MODEL ........................................................ 32
THE RATE OF SELLER CORRECTNESS IN NAMING BATIK SOLO PATTERN: STUDIED IN
INDONESIA ONLINE MARKETPLACE .......................................................................................................... 33
THE ROLE OF PUBLIC RELATIONS IN IMPROVING HOTEL ROOM OCCUPANCY IN ANYER
AFTER TSUNAMI .............................................................................................................................................. 33
METAL CASTING RISK MANAGEMENT: CASE IN CEPER KLATEN ..................................................... 34
MAXIMUM CALCULATION OF OPERATIONAL DELAY AND ADDITIONAL INVESTMENT COSTS
TO FEASIBILITY OF INVESTMENT AT PANDAAN-MALANG TOLL ROAD .......................................... 34
DESIGN AND DEVELOPMENT OF DATA MANAGEMENT SYSTEM TO SUPPORT THE
PREPARATION PROCESS OF ACCREDITATION FORM FOR PROGRAM STUDY .......................... 35
IMPROVEMENT UNPLANNED DOWNTIME ON BOILER USING FAILURE MODE EFFECT
ANALYSIS METHOD AND RELIABILITY CASE STUDY: STEAM-ELECTRIC POWER PLANT ......... 35
FACTORS OF USER ACCEPTANCE IN USING MOBILE PAYMENT ..................................................... 36
MAPPING INDONESIA’S POVERTY OF REGENCIES/MUNICIPALITIES IN SUPPORT OF
LOWERING POVERTY RATE POLICIES ..................................................................................................... 36
GOVERNMENT POLICY ON DIGITAL ECONOMY AND TECHNOPRENEURSHIP IN INDONESIA . 37
APPLICATION OF HOUSE OF RISK (HOR) MODELS FOR RISK MITIGATION OF PROCUREMENT
IN THE BALIKPAPAN SAMARINDA TOLL ROAD PROJECT ................................................................... 37
A SYSTEM PERFORMANCE ANALYSIS OF SHIP TO SHORE OPERATION CONSIDERING
CRANE AVAILABILITIES USING SIMULATION APPROACH ................................................................... 38
A POSITIONING MAP AND FUTURE RESEARCH AGENDA OF COLLABORATIVE CONSUMPTION
.............................................................................................................................................................................. 38
DISCRETE-EVENT SIMULATION FOR CLASSIFYING THE CONTAINER YARD AVAILABILITY
BASED ON DOCK UNLOADING ACTIVITY IN GREEN PORT ................................................................. 39
KPI SELECTION USING THE AHP METHOD ON SOE X ......................................................................... 39
DEVELOPING BUSINESS STRATEGY OF TELKOM INDONESIA TO ACHIEVE PROFITABLE
GROWTH IN ENTERPRISE SEGMENT ........................................................................................................ 40
xix
OVERCOMING PROJECT DELIVERY DELAYS IN A CONSULTING FIRM: A KNOWLEDGE

MANAGEMENT PERSPECTIVE..................................................................................................................... 40
LAND ACQUISITION PROBLEMS PROJECT FOR ELECTRICAL INFRASTRUCTURE
DEVELOPMENT ................................................................................................................................................ 41
STUDY OF TREATMENT PROCESS IMPROVEMENT OF FECAL SLUDGE IN SURABAYA CITY
AND OPTIMIZATION FOR THE RETRIBUTION MANAGEMENT ............................................................ 41
DESIGN PROCESS OF RECLAMATION IN FORMER MINING EXCAVATION WINONGAN AREA,
PASURUAN, JAWA TIMUR ............................................................................................................................. 42
FACTORS THAT INFLUENCE MIGRANTS ENTREPRENEURSHIP ORIENTATION IN VILLAGE OF
ORIGIN (CASE IN GILANGHARJO VILLAGE OF BANTUL DISTRICT) .................................................. 42
TRUST AS A SOCIAL CAPITAL FOR ENTREPRENEURSHIP TO CREATE INNOVATION ............... 43
FACTORS THAT AFFECT E-WORD OF MOUTH, BEHAVIORAL INTENTIONS, AND E-LOYALTY
THROUGH E-CUSTOMER SATISFACTION FOR E-COMMERCE USERS ........................................... 43
SYNCHRONIZING BUSINESS AND LEGAL ORIENTED DIVISION: A KNOWLEDGE
MANAGEMENT PERSPECTIVE..................................................................................................................... 44
FINANCIAL DISTRESS PREDICTION MODELS IN PROPERTY SECTOR COMPANIES LISTED IN
INDONESIA STOCK EXCHANGE .................................................................................................................. 44
ANALYSIS OF LOCAL CONTENT POLICY IMPLEMENTATION IN COMPANY NJH .......................... 45
THE EFFECTS OF MOBILE PAYMENT DIMENSIONS TOWARD CONTINUANCE INTENTION IN
SURABAYA ........................................................................................................................................................ 45
IMPROVEMENT OF PLASTIC FACTORY EFFICIENCY WITH LEAN MANUFACTURING METHOD
.............................................................................................................................................................................. 46
QUALITY CONTROL OF PLASTIC BOTTLE IN EFFORTS TO CONTROL DEFECT PRODUCT ...... 46
LEAN MINING ANALYSIS IN GOLD MINING USING WASTE ASSESMENT MODEL ......................... 47
STRATEGY FOR GROWING THE BUSINESS OF REPRESENTATIVE OFFICE COMPANY IN IRON
AND STEEL INDUSTRY................................................................................................................................... 47
MULTICRITERIA ANALYSIS TO DETERMINE LOCATIONS OF RESTAURANT BRANCH USING
BAYESIAN NETWORK ..................................................................................................................................... 48
BUILDING INFORMATION MODELING (BIM) TECHNOLOGY ACCEPTANCE ANALYSIS USING
TECHNOLOGY ACCEPTANCE MODEL (TAM) ........................................................................................... 48
PROPOSED STRATEGY FOR LEVERAGING FIXED ASSET OF TELECOMMUNICATION
COMPANY .......................................................................................................................................................... 49
DO LIQUIDITY, ASSET QUALITY, FIRM SIZE, AND EFFICIENCY AFFECT BANK PROFITABILITY?
EVIDENCE FROM INDONESIA STOCK EXCHANGE ................................................................................ 50
CUSTOMER PERCEIVED SERVICE QUALITY, PRODUCT QUALITY, SATISFACTION AND
LOYALTY IN BEAUTY BUSINESS ................................................................................................................. 50
EFFECT OF LIQUIDITY, ASSET QUALITY, FIRM SIZE, EFFICIENCY AND SOLVABILITY OF
PROFITABILITY IN PRIVATE COMMERCIAL BANK GO PUBLIC ........................................................... 51
THE CONTRIBUTION OF SOCIAL MEDIA AND E-WOM ON BRAND IMAGES AND PURCHASE
INTENTION......................................................................................................................................................... 51
A SYSTEMATIC LITERATURE REVIEW OF LIQUIDITY, ASSET QUALITY, EFFICIENCY, AND
SOLVABILITY OF PROBABILITY ON FOREIGN BANK ............................................................................. 52
FINANCIAL LITERACY, ENTREPRENEUR’S MOTIVATION, AND INDUSTRIAL ENVIRONMENT TO
INCREASE OF SMES PERFORMANCE ....................................................................................................... 52
DETERMINANTS OF BANKRUPTCY BANKING AFTER THE GLOBAL FINANCIAL CRISIS (GFC) :
REVIEW OF THEORITICAL FOUNDATIONS .............................................................................................. 53
xx
THE DETERMINANT OF PROFITABILITY OF ISLAMIC COMMERCIAL BANK: A REVIEW AND

RESEARCH SUGGESTIONS .......................................................................................................................... 53
A SYSTEMATIC LITERATURE REVIEWE OF PERFORMANCE MANAGEMENT OF ZAKAT FUNDS
INSTITUTIONS ON REDISTRIBUTION OF INDONESIAN REVENUE .................................................... 54
MARKET REACTION OF STOCK SPLIT ANNOUNCEMENTS ON LISTED COMPANIES IN
INDONESIA STOCK EXCHANGE .................................................................................................................. 54
GOOD CORPORATE GOVERNANCE AND LEVERAGE OF FINANCIAL PERFORMANCE: REVIEW
AND RESEARCH SUGGESTIONS ................................................................................................................ 55
ASSESING THE FINANCIAL PERFORMANCE FOR FIRMS: IN PERSPECTIVE ENVIRONMENTAL
PERFORMANCE, CSR, GCG, AND LEVERAGE ........................................................................................ 55
THE PERCEIVED EASY OF USE ON SOCIAL MEDIA AT EVENT ORGANIZER BUSINESSES:
CUSTOMER PERSPECTIVE .......................................................................................................................... 56
THE REVIEW OF THEORETICAL BANKRUPTCY BANKING AFTER THE GLOBAL FINANCIAL
CRISIS ................................................................................................................................................................. 56
THE EFFECT OF TRANSPARENCY ONBRAND LOYALTY ..................................................................... 57
STRATEGY FORMULATION TO ELEVATE JENANG KUDUS COMPETITIVE ADVANTAGES
USING BUSINESS MODEL CANVAS IN CV BARAKAHFOOD DELICIA ................................................ 57
TRANSFORMATION STRATEGY OF PT TELEKOMUNIKASI INDONESIA TBK FROM
COMMUNICATION SERVICE PROVIDER INTO DIGITAL SERVICE PROVIDER ................................ 58
GAS PRICE POLICY ANALYSIS FOR FERTILIZER INDUSTRIES IN INDONESIA BASED ON
NETBACK PRICING .......................................................................................................................................... 58
INTEGRATED TRANSPORTATION – INVENTORY MODEL FOR OUTBOUND LOGISTIC
OPTIMIZATION OF CEMENT PRODUCT OF PT X .................................................................................... 59
IMPROVING CUSTOMER SATISFACTION AND LOYALTY IN POULTRY FEED INDUSTRY ........... 59
CORPORATE SOCIAL RESPONSIBILITY FROM CIGARETTE INDUSTRY ACCORDING TO
STAKEHOLDER PERSPECTIVE.................................................................................................................... 60
MINISTER OF ADMINISTRATIVE AND BUREAUCRATIC REFORM TO SUPPORT INDONESIAN
INVESTMENT ECOSYSTEMS ........................................................................................................................ 60
ANALYSIS ON QUALITY OF SERVICE AT DESIGN & ENGINEERING DEPARTMENT BY USING
SERVQUAL, IPA, AND QFD METHODS ....................................................................................................... 61
BUILDING CUSTOMER CITIZENSHIP BEHAVIOUR (CCB) FROM RELATIONSHIP QUALITY AND
PERCEIVED VALUE PERSPECTIVE IN ONLINE TRANSPORTATION SERVICE ............................... 62
STUDY OF TREATMENT PROCESS IMPROVEMENT OF FECAL SLUDGE IN SURABAYA CITY
AND OPTIMIZATION FOR THE RETRIBUTION MANAGEMENT ............................................................ 62
BUSINESS DEVELOPMENT USING BUSINESS MODEL CANVAS AT SUKOLILO BAMBOO
WEAVING CENTER, SUKODADI SUB-DISTRICT, LAMONGAN DISTRICT .......................................... 63
ANALYSIS OF IMPROVING THE SERVICE QUALITY OF PROFESSIONAL COOPERATION IN
“XZY” HIGHER EDUCATION BASED ON SERVQUAL, IPA AND QFD ................................................... 63
ANALYSIS OF CUSTOMER SATISFACTION IN CONSTRUCTION COMPANIES USING QFD
METHOD ............................................................................................................................................................. 64
OPTIMIZATION OF INTEREST INCOME BY DETERMINING INTEREST RATE OF REVOLVING
CREDIT LINE ..................................................................................................................................................... 65
KPI SELECTION USING THE AHP METHOD ON SOE X ......................................................................... 65
MEASURING AND IMPROVING EMPLOYEE ENGAGEMENT (A STUDY IN PT SVARA INOVASI
INDONESIA) ....................................................................................................................................................... 66
THE EFFECT OF FINANCIAL RATIO IN FINANCIAL DISTRESS WITH FIRM SIZE AS MODERATED
VARIABLES (EMPIRICAL STUDY OF MANUFACTURING SECTOR COMPANIES LISTED ON THE
INDONESIA STOCK EXCHANGE FOR THE 2014-2018 PERIOD) .......................................................... 66
xxi
FACTOR AFFECTING CAPITAL ADEQUACY : MAJOR FACTOR FOR BANK TO DEVELOP

BUSINESS GROWTH IN INDONESIA IN 2013-2017.................................................................................. 67
SERVANT LEADER‟S CHARACTERISTICS: IMPLICATIONS FOR YOUTH CHRISTIAN LEADERS
IN FS COMMUNITY .......................................................................................................................................... 67
GOOD CORPORATE GOVERNANCE AND LEVERAGE OF FINANCIAL PERFORMANCE:
LITERATUR REVIEW ....................................................................................................................................... 68
ASSESING THE FINANCIAL PERFORMANCE: IN PERSPECTIVE ENVIRONMENTAL
PERFORMANCE, CSR, GCG, AND LEVERAGE ........................................................................................ 68
THE EFFECT OF TRANSPARENCY ON BRAND LOYALTY .................................................................... 69
CUSTOMER PERCEIVED SERVICE QUALITY, PRODUCT QUALITY, SATISFACTION AND
LOYALTY IN BEAUTY CLINIC ........................................................................................................................ 69
INVESTIGATING THE BENEFITS AND RECOGNITIONS VALUES OF ECO-LABEL PROGRAM TO
MANUFACTURING’S CORPORATE SOCIAL RESPONSIBILITY ............................................................ 70
TEACHING CREATIVITY AND ENTREPRENEURSHIP INNOVATION FOR HIGH SCHOOL
TEACHER ........................................................................................................................................................... 70
MEASURING THE EFFICIENCY OF EDUCATION SYSTEM BY MEANS OF NETWORK DATA
ENVELOPMENT ANALYSIS ........................................................................................................................... 71
NETWORK DATA ENVELOPMENT ANALYSIS FOR MEASURING A MULTI-STAGE PRODUCTION
SYSTEM .............................................................................................................................................................. 71
xxii
THE EFFECT OF SUPPLY CHAIN MANAGEMENT ON

COMPETITIVE ADAVANTAGE AND ORGANIZATIONAL
PERFORMANCE AT DEFENSE INDUSTRY ARMOURED FIGHTING
VEHICLE
Muhammad Muchtar
Indonesia Defense University, Indonesia, Email: muhammadmuchtar28@gmail.com
Dela Dewi Ramdani
Jenderal Achmad Yani University, Indonesia, Email: deladewi23@gmail.com
ABSTRACT
Park and Ride offers an efficient alternative to accessing major transport nodes in low-density settings.
In Kendal Regency these facilities allow people to choose between drive and ride bus when they arrive
in national road. This research is exploring the characteristics of informal parking facilities including
reason commuters travel by P&R mode, origin and destination of their users, amenities, capacity and
space use. A stated preference survey was carried out to get insight how to improve utilization of local
P&R. Binary logit model is applied since the alternative of parking facility choice is limited into two
categories peripheral P&R facilities and Local P&R facilities. The utility is generally represented as a
linear function of the attributes of the P&R facility weighted by the coefficients which attempt to
represent their relative importance as perceived by P&R users. Age, gender, cost amenity, overnight
service, P&R capacity, spatial use are possible factors that affect people to choose between Peripheral
Park-andRide facilities and local Park and-Ride facilities. Based on stated preference survey processed
by R statistics, the result of type of P&R facility choice under hypothetical scenarios as follow: (1)
variables that significantly affect park and ride choice behavior are gender, cost, amenity, overnight
service and type of spatial use. Whereas factor age and capacity do not significantly affect park and ride
type choice. (2) Even though variable cost is significant, but the variable is insensitive to P&R type
choice. While variable number of amenity is more sensitive to P&R type choice
Keywords: Park and ride, typology of park and ride, transport planning, transport demand management,
parking
BUILDING TALENT MAPPING AND PERFORMANCE

MANAGEMENT SYSTEM USING ARTIFICIAL INTELLIGENCE: A
CASE STUDY AT SAS HOSPITALITY
Raden Rangga Irawan Prasetyo, Aurik Gustomo, Dita Luthfiani, Winona Abigail
School of Business & Management Institute Technology of Bandung
ABSTRACT
Grand Tjokro Premiere Hotel Bandung is one of the properties managed by SAS Hospitality. SAS
Hospitality must be able to provide and develop great leaders and employees to stay competitive. Based
on the author’s analysis found several problems: sales & marketing teams are hard to achieve the target
sales monthly and yearly because of lack of discipline doing the task given by the company with a
consistent habit, and leadership capability. This research using descriptive design using a primary
(interview & internal company’s document) and secondary data (study literature). Found that talent
mapping is urgent to implement to establish individual development plan supported with a better
performance management system with four disciplines of executions model. Human Resource
Management System (HRMS) can be used for enabler the change. Artificial intelligence (AI) in HRMS
will help to collaborate the strength-based organization approach, the discipline of execution,
performance management system. The people analytic of HRMS using AI expected to provide talent
mapping, an individual development plans, and succession plans. Also support a leader to monitor
1
performance better by providing early warning systems (EWS) as the business analytic capability to
monitor the KPI cascading from corporate to the department level.
Keywords: talent mapping, performance management, artificial intelligence, hrms, people analytic, ai
PROPOSED PREDICTIVE ANALYTICS IN PLANNING CULTURE

ACTIVATION PROGRAM FOR ENHANCE EMPLOYEE
SATISFACTION AND EMPLOYEE ENGAGEMENT PT TELKOM
INDONESIA-TR3
Pratami Anggina, Shandy Asri Achmad, John Welly

School of Business & Management, Institute Technology of Bandung
ABSTRACT
Being world-class company not happen by only having effective business processes or good quality
and competitive products, but it's about how the company focus on the character or DNA of the
company. Culture can be defined as the group’s DNA such as genes to such growth possible and
autoimmune system for enhance company’s growth. Positive organization culture can boost the
employee engagement. How it would be? Appropriate culture activation program should leads to what
the company wants. When assign employee engagement and satisfaction dimension and attribute,
authors take the model from secondary data from EES (Employee Engagement and Satisfaction) Report
2014-2018 of PT Telkom Indonesia. Analytics is a method that can be used to help in making decisions
in the future using statistical operations that are plotted with consideration of the company's strategy.
This is an evidence-based agreement to make better planning decisions. Human resource (HR) is a
function that spearheads the company because the company's assets are employees. Predictive analytics
complements various techniques (statistics, modeling, data mining) by considering the latest facts or
strategy and historical conditions of the company to make predictions about the future. From EES
Report the dimensions and attributes are processed into statistical processing as done in predictive
analytics, using two analytic techniques, correlation and regression. Set engagement and satisfaction as
an outcome. And the strong correlation attribute would become the key for culture activation plan that
suitable with corporate strategy to enhance employee engagement. The strong correlation attribute from
this statistical processing are leadership, career path, and promote product awareness. Then appropriate
culture activation program should lead suitable with that strong attributes.
Keywords: Organizational Culture, Human Resource Analytics, Engagement Boosting, Marketing
Strategy
PROPOSED MARKETING STRATEGY FOR PT. DIRGANTARA

INDONESIA (PERSERO)
Agnes Grace Florence, Atik Aprianingsih, Heber Mey Fredryk Panjaitan, Dina Rachma
Febrina, Bayu Aji Prakoso
School of Business & Management Institute Technology of Bandung
ABSTRACT
National defense is all efforts to maintain the national sovereignty, the territorial integrity of a state and
the safety of all nations from threats and disruption to the integrity of the state. It is important because
the strength of the country lies in its defense, which will affect national development. As a national
defense industry, PT. Dirgantara Indonesia (PT DI) is responsible for providing defense equipment for
2
its users; Ministry of Defense and the Indonesian National Armed Forces. The product sales contribute
61,79% to the total sales revenue for company. However, this percentage is still far as the targeted then
PT DI needs another strategies in order to maintain its business. Since the last 5 years, PT DI only
focused on military products. On the other hand, PT DI cannot depend only on sales from military
product because there is still high possibility contract cancellation due to changes the policy, the
products do not meet as the requirements, or lack of budget. The main problem faced by PT DI is
decreasing percentage of aircraft sales. Therefore PT DI needs expanding their market by producing
N219 and N245 aircraft for commercial configuration as one of the company's development methods.
However to produce new products, PT DI will face main problem that is how PT DI enters the
commercial market to increase sales of N219 and N245. The analysis using both internal and external
analysis. The company's internal analysis consists of STP analysis and Marketing Mix. Moreover for
external analysis, the authors using PESTEL analysis, Porter's 5 forces analysis, competitor analysis,
and customer analysis. It is found different perspectives between current marketing mix of PT DI with
customer perspectives related to N219 and N245 aircrafts. The existing marketing mix is not optimal
and effective. The new propose marketing strategy which consist of product, price, place, and promotion
are need to overcome this issue.
Keywords: marketing strategy, turboprop, aircraft manufacturer, commercial market
COST-BENEFIT ANALYSIS OF POME BIOGAS POWER PLANT:

CASE STUDY OF PLTBG SUKA DAMAI
Donny Yoesgiantoro
Energy Security Centre of Excellence, Menara Sentraya A3 Jakarta Selatan
ABSTRACT
Palm Oil Mill Effluent (POME) is a byproduct of processing fresh palm fruit bunches into crude palm
oil (CPO) which has negative externalities in the form of gas containing methane, carbon dioxide and
other greenhouse gases (GHG) which is very dangerous for sustainability environment. The use of pome
as feedstocks for biogas power plants (PLTBg) changes the negative externalities of pome into positive
externalities such as increased electrification in the area around the palm oil mill (PKS) and also good
for environmental sustainability. PLTBg Suka Damai with a capacity of 2.4 Mw is planned to reach the
Commercial Operating Date (COD) in 2019, the financial calculation has a cost-benefit ratio of 1.19,
percentage of Internal Rate of Return (IRR) of 12.84%, percentage of weighted cost of capital (WACC)
10% and a Net Present Value (NPV) of Rp 21,275,609,209.00. Using the cost-benefit analysis method,
the authors calculate the positive externalities generated by PLTBg Suka Damai by comparing the value
of benefits into three (3) alternative scenarios. The scenario I add the social cost of carbon (SCOC) as
additional benefits; scenario II adds carbon credit income parameters from the REDD+ scheme;
scenario III only utilizes the benefits of electricity sales and the electrification without adding additional
benefits. Comprehending all the results, the first scenario with SCOC is the most optimize scenario for
it provides far greater benefits to the community, far greater than the financial revenue received by the
PLTBg itself.
Keywords: Biogas, POME, waste to energy, renewable, energy.
3
MINISTER OF ADMINISTRATIVE AND BUREAUCRATIC REFORM

TO SUPPORT INDONESIAN INVESTMENT ECOSYSTEMS
R Djoko Andreas Navalino1, Vania Kirana Fitria Navalina, Wildan Akbar Hashemi Rafsanjani
Indonesia Defense University
ABSTRACT
Indonesia is one of the country that is predicted to become one of the strongest economies in the world
by 2045. In that year, Indonesia could enjoy a demographic bonus which means that the number of
productive workers would be more than the number of non-productive workers in the government
process. One of the government's efforts to support this is by opening as many jobs as possible so as to
absorb the youth optimally. The first thing that can be done is through the elaboration between the
government and the investors to do an investment in Indonesia. But then this investment can be
hampered because investors having doubts about investing theirs in Indonesia, especially in long-term
investments because policies and regulations in Indonesia do not support their investment going
forward. This condition can occur due to changes in the direction of government caused by elections or
overlapping regulations between agencies in central and regional governments. That’s why we make
Minister of Administrative and Bureaucratic Reform to carry out policy reforms so that regulations do
not overlap. This will make investors more convinced to invest in Indonesia because the government
guarantees the longterm investment they make. Indonesia can learn from the United States and the
United Kingdom in establishing this regulatory reform institution. With the existence of these
institutions, policies and regulations in these two countries have become easier and made their economic
spin healthier because investors have confidence that the country guarantees the investments they make.
This institution can solve the convoluted regulations and decrease possibilities for bribery.
Keywords: Economy Ecosystem, Institution, Investment, Policy Reform, Regulation
MEASUREMENT OF THE FINANCIAL ACCEPTANCE FOR

PROJECT OF REPLACEMENT RTG ENGINE TO RTG ELECTRIC
Agung Aryo Wibowo, Christiono Utomo

Institut Teknologi Sepuluh Nopember, Indonesia
ABSTRACT
Semarang Container Terminal, one of the container terminal operators, wants to prevent growth
container throughput with maintaining container loading and unloading services efficiently. Nowadays,
technological development can support for the management of loading and unloading activities. Modern
technology has created sophisticated equipment to increase port productivity. One of the modern
equipments is Automated Rubber Tyred Gantry (ARTG) which uses electricity without an operator
cabin. It can be potential savings at operational costs, the fuel/material costs, maintenance costs, and
human resource costs. Therefore, Semarang Container Terminal has plan to replace their old RTG
(Rubber Tyred Gantry) to ARTG, but the project investment still need to be analyzed for presenting the
financial firm impact. This study has analyzed using incremental analysis method compared each
alternative. The results presented that ARTG investment was the best alternative. To find out how
sensitive the investment parameters influenced a decision, must been analyzed using sensitivity
analysis. The final conclusion from this study showed the project of replacement RTG engine to ARTG
had been effected by the increased procurement cost by 20% and the added 9% from existing tarif.
Keywords: ARTG, RTG, Investment Analysis, Incremental, Sensitivity Analysis
4
PROBABILITY SCALE OF VESSEL RISKS ON A SHIPPING

COMPANY
Shahro Muttaqin, Christiono Utomo

Department of Management Technology, Institut Teknologi Sepuluh Nopember, Indonesia
ABSTRACT
Indonesia as one of the biggest maritime country in the world, makes sea transportation an important
mode of transportation in Indonesia. A sea transportation is a vessel owned by a shipowner or shipping
company. The owners have responsibilities in the operation of vessels and its cargos. Shipowners barely
understand the risks that follow them on the sailing such as PT X. This private company is one of
shipping companies that has sailing route from Surabaya to west Indonesia. High level of vessel
accidents in west Indonesia makes the Java Sea a risk-prone area by NTSC. This paper reports interview
with PT X and validated by a marine expert to analyze risk factors in vessels. The method conducted
was a survey to collect mean index data for probability risk analysis. It is identified that the highest
probability of risk is caused by the lack of experiences from the crews, work accidents on the boat, high
fuel cost and others. Hence, this report concludes that this examination of risk probability of ship events
to a ship company shows types of risk that have the highest probability in order to be mitigated so that
the loss will be able to be reduced.
Keywords: interview, probability risks, shipping company
CHOICE OF INFORMAL PARK AND RIDE, CASE STUDY OF

KENDAL REGENCY INDONESIA
Itrinna Fajar, Achmad Djunaedi

Urban and Regional Planning Graduate Program, Gadjah Mada University, Yogyakarta, Indonesia
ABSTRACT
The paper proposes a two-stage approach that combines data mining and complex network theory to
optimize the locations and service areas of dry ports in a large-scale inland transportation system. In
the first stage, candidate locations of dry ports are weighted based on their eigenvector centrality in the
complex network of association rules mined from a large amount of international transaction data. In
the second phrase, dry port locations and their service areas are optimized using the gravity-based
community structure. The method is validated in a real case study optimizing a large-scale dry port
network in Mainland China in the context of the Belt and Road Initiatives (BRI). A real-world database
of Alibaba transactions between China and other BRI countries is collected for association rule mining
to represent international purchasing patterns. The result shows that our proposed model is able to
provide realistic and applicable solutions for dry port developments, since it accurately pinpoints key
locations in the real BRI development plans.
Keywords: Data mining, Large-scale optimisation, Dry port locations, Transportation
5
ANALYZING THE FACTORS THAT INFLUENCE THE BEHAVIOR

INTENTION OF CONSUMERS IN PURCHASING THE SURABAYA
APARTMENT
Dwi Septiani Tika

Department of Technology Management, Institut Teknologi Sepuluh Nopember
Satria Fadil Persada
Department of Business Management, Institut Teknologi Sepuluh Nopember
ABSTRACT
The supplies of apartments in Surabaya keep increasing, which was predicted from 2018 to at least
2022. However, this supplies were contradicted with the demand from market, which is stagnant or
decreased. The present research tries to measure the consumers' behavior intention towards the
purchasing apartment. The well famous Theory of Planned Behavior (TPB) is used in this research as
the measurement model. Furthermore, the TPB is extended with several factors. The extended TPB
consists of seven factors namely: Attitude (ATT), Subjective Norms (SN), Perceived Behavior Control
(PBC), Financial Factor (FF), Perception (P), Lifestyle (L), and the Behavior Intention (BI). Six
hypotheses are proposed. The analysis on this research is confirmatory factor analysis (CFA) with
structural equation model (SEM). The factors are instrumented through questionnaires. The
questionnaires are distributed through offline and online sample with purposive sampling method. In
more detail, the sampling will be taken from marketing events, brokers, and building management. the
300 respondents are targeted. The expected result from this research can be used as references for
developers, consumers, and brokers in order to enhance the knowledge regarding the consumers'
perception.
Keywords: Apartment, Behavior Intention, Consumers, Theory of Planned Behavior (TPB),

Structural Equation Modelling (SEM)”
GENDER IN GOVERNANCE OF COASTAL AREAS IN INDONESIA:

EMPOWERING WOMEN AS AN EFFORT TO DEVELOP COASTAL
COMMUNITIES
Kasta Rosyada1,*, Merisa Dwi Juanita2

Department of Maritime Security, Indonesian Defense University, Indonesia
kastarosyada@gmail.com1, merisajuanita@gmail.com2
ABSTRACT
Gender based roles are often found in Indonesian coastal areas, male involvement tends to be in the
realm of fishing while women are mostly found in land activities such as fish repair, processing and
selling. Despite the significant contribution made by women in coastal areas, women's involvement in
decision making in the management of marine resources is still minimal and results in disproportionate
management of household finances and causes lack of access to finance for food, health and education
and has an impact on increasing vulnerability of coastal communities. The challenges of sustainable
development in coastal areas in the economic, social and ecological sectors need to place the right role
of women. The absent of policies based on gender in coastal communites will decrease the household
productivity. Enhancing woman's role in integrated coastal activities is vital for a better maritime
resource management. Empowering woman in coastal ommunities is an important factor to contribute
and strengthen the Coastal Community. This paper aims to analyze the gender perspective in the
management of Indonesian coastal areas by using a descriptive analytical approach by explaining the
factors that influence the development of coastal areas by using gender social analysis.
Keywords: Gender Based Roles; Coastal Zone, Woman Empowerment; Coastal Communities
6
ANALYSIS THE EFFECT OF BIDDING PROCESS ON PROJECT

PERFORMANCE IN PT PELABUHAN INDONESIA III (PERSERO)
Gita Prestalita 1,*, I Putu Artama Wiguna2, Vita Ratnasari3

1,2,3
Department of Magister Management Technology, Institut Teknologi Sepuluh Nopember, Indonesia
gitaits@gmail.com1 , artama.wiguna@gmail.com2, vita_r@statistika.its.ac.id3
ABSTRACT
Based on investment data in PT Pelabuhan Indonesia III (Persero) asset code road and construction,
along with port construction facility in PT Pelabuhan Indonesia III (Persero) 2017 – 2018, there are 65
programmes of construction work. The price range offers between 70% - 80% is 23% of HPS/OE, price
range offers between 80% - 90% is 29% of HPS/OE, price range offers between 90% - 100% is 48%
of HPS/OE. From 65 investment project excecuted in 2017 – 2018, there are 18 projects (around 28%)
that worn fine becase of several causes such as: contractor cannot finish the work on time, contractor
do not have strong funding, contractor cannot bring in materials on time. Of the 18 work fined, price
range offers between 70% - 80% is 6% of HPS/OE, price range offers between 80% - 90% is 6% of
HPS/OE, price range offers between 90% - 100% is 15% of HPS/OE. Based on those data, with price
range offers come near to HPS/OE do not guarantee well performance of the contractor. The success of
a project measured from its performance. Project performance indicators are cost, time, quality. Things
expected in this research is to determine stages inside bidding process in PT Pelabuhan Indonesia III
(Persero) which have significant affect to reach optimal performance indicator using Structural
Equation Modelling (SEM). The results obtained from the bidding process have an influence on project
performance.
Keywords: Bidding Process, Project Performance, SEM
SEGMENTATION ANALYSIS OF STUDENTS IN X COURSE WITH

RFM MODEL AND CLUSTERING
1
Yanuar Rafi Rahadian, 2 Bambang Syairudin
1,2
Department of Industrial Engineering, Institut Teknologi Sepuluh Nopember
ABSTRACT
In the business world, the competition to maintain and obtain more customers has become tougher. The
presence of new players entering the market is driven by the developments of internet and
advertisement. The X guitar course is an institution engaged in the field of non-formal education
services. The customers are the course student that has made the payment transaction. The map of
customer segmentation is one of the most important components in finding the main needs of each
customer. Know the main needs of each customer is expected to increase the customer’s loyalty.
Customer segmentation can be done by using the clustering method through a data mining approach in
the form of RFM (Recency, Frequency and Monetary) Models. Recency is the data of the last payment
transaction date. Frequency shows the number of course payment transactions. Monetary comes from
the nominal amount of the transaction. RFM data is combined with the Fuzzy Gustafson-Kessel and K-
Means clustering method to produce output in the form of k-clusters of customer. The formed segment
is expected to represent the need of customers that vary by using validation process with the Global
Silhouette Index. The customer population of the course is 225 students. It has been concluded that the
RFM score for each subject by using 3 FGK clusters is the optimum cluster model with the largest
Silhouette Index, which is 0.523. This research is expected to provide an in-depth analysis of customer
segmentation for X guitar course.
7
Keywords: Clustering, customer segmentation, X Course, RFM model, silhouette index..
INVENTORY WASTE MANAGEMENT IN MICRO SCALEFOOD

INDUSTRY
Asnawi Mangku Alam1, Desy Anisya Farmaciawaty2

1,2
Department of School of Business and Management, Institut Teknologi Bandung, Indonesia
ABSTRACT
Micro-businesses in the culinary industry often experience management constraints. Poor management
leads to many losses and wastes, such as inventory waste that arises due to mismatch of production
level with demand level. This research aims to learn how the micro-business conditions in the culinary
industry in Bandung deal with the problem of inventory waste and find suitable methods to overcome
the problem. To carry out the research, we conduct a mix method technique. Data were collected
through interviews with respondents who involved in micro-scale culinary businesses in Bandung and
also from sales reports of internal data from Yama, a micro-scale company engaged in the culinary
business. We analyzed the data using a qualitative method and a single-period inventory model. From
the research, we found that the micro-business condition in the culinary industry has currently run their
waste inventory management based on intuition without a scientific approach. Also, to solve the wasted
inventory problem, the single-period inventory model can reduce the amount of inventory waste and
can be implemented. It can significantly increase Yama's opportunity to make a profit and decreasing
the possibility of inventory waste due to unsold inventory.
Keywords: Micro Business, Food Industry, Inventory Waste, Management Inventory, Single Period
Inventory Model.
MARKETING STRATEGY ANALYSIS OF PFF USING SWOT AND

AHP METHOD
Lucky Kristi Mahadeva1, Prof. Dr. Ir. Moses L. Singgih, MRegSc2

1
Department of Management Technology, Institut Teknologi Sepuluh Nopember, Indonesia 2Department of
Industrial Engineering, Institut Teknologi Sepuluh Nopember, Indonesia
lumahadeva@gmail.com1, moseslsinggih@ie.its.ac.id2
ABSTRACT
The study was conducted at a freight forwarder (PFF) company that focuses on logistics as an export
and import cargo handling service. At present the company as an official vendor of the Indonesian
Coconut Charcoal Entrepreneurs Association (Perpaki), with the addition of new competitors and old
competitors who are already engaged in the same field, then determining the right marketing strategy
is important for company development and solving problems that arise in terms of internal or external.
In analyzing the best strategy for the company, criteria are needed to be determined by the Strength,
Weakness, Opportunities, and Threats (SWOT) methods. The initial stage of this research is to analyze
the Internal Factor Evaluation (IFE) and External Factor Evaluation (EFE) matrices in the company as
an input stage in determining the validation and reliability test factors that affect the company. The total
value of IFE and EFE obtained will be used for the second stage, namely the matching stage which will
be implemented using the InternalExternal (IE) matrix and the SWOT matrix to obtain several
alternative strategies. As a decision stage to provide an objective basis for the selection of the most
appropriate strategies, the alternative strategies obtained will be implemented with the Analytical
Hierarchy Process (AHP) and Quantitative Strategic Planning Matrix (QSPM) methods. After doing
the 3 stages, obtained 2 alternative strategies with the highest Total Attractive Score (TAS), namely
improving and developing a company management system with a TAS of 5.37 and expanding
8
cooperation with shipping companies (shipping), so that it becomes a priority as a partner by way of
participated in various logistical events held in each region with a TAS of 5.14.
Keywords: Marketing Strategy, SWOT Matrix, IFE Matrix, EFE Matrix, Freight Forwarder
FACTORS OF COMPETENCIES ON CLIENT PROJECT

PERFORMANCE IN A PUBLIC TRANSPORTATION COMPANY
Reta Sandra Devina1, Christiono Utomo2

1,2
retasandrad@gmail.com1, christiono@ce.its.ac.id2
ABSTRACT
In terms of producing good performance during company activities, an employee must have an ability
/ competency to carry out the assigned tasks according to their main tasks and functions. However, in
its implementation, not all companies place their employees in their suitable positions / positions that
are well-fitted with their capabilities / competencies. In the project client company, there is an allegation
that the lack of competencies by their company employees become the cause of delays, poor quality,
and the occurrence of disputes during the project cycle. Those mentioned outcomes cause the poor
performance of a project. This paper reports several competency factors on client employees that affect
individual client project performance in a public transportation company. The research population of
this study are employees of a public transportation company. The method is a questionnaire survey,
collected questionnaires were analyzed by using factor analysis. Result of this research has indicated
there are 2 factors affecting client project performance. The eigen value of factor 1 is 52,783%, while
eigen value of factor 2 is 12,919%. This result is needed by the company as a basis for job placement,
recruitment requirements consideration, and employee competency development in terms of aiming
optimal project performance.
Keywords: competency, knowledge, skills, attitudes and behaviors, performance
THE IMPORTANT ROLE OF EMOTIONAL INTELLIGENCE TO

FACE COMPETITIVE BUSINESS
Adisti Prita Andiani, Dhia Qomara Rizani, Rosa Khoirunnisa, Khairunnisak

Faculty of Economics and Business, Diponegoro University, Indonesia
ABSTRACT
For now, emotional intelligence is a hot topic to discuss, but how important is the emotional intelligence
for organisation. To find the answer, this research widen the concept of emotional intelligence in
competitive business world. Today, given the progress of the nature business world is highly
competitive, it is important for bussinesmen to be more creative, innovative, initiative, and optimistic
so they can deal with misfortunes events and defeats. The paper takes the form of an examination of
the relevant literature and divergent thinking from related topic emotional intelligence and competitive
business. Researchers found skill is a core element for each candidate to be a better individual,
especially in the business world. Emotional intelligence is something entrepreneur and leader must
possed. Emotional intelligence helps us to be more confident, socially enggaged, motivated, well-
controlled, open minded in communicating, and also can make us more successful. Thus, it helps to
estabilish healthier communication that can be used to reduce conflict within the organisation.
Keywords: emotional, intelligence, business, competitive
9
TOTAL SAFETY MANAGEMENT FOR CONTINOUS

IMPROVEMENT SAFETY WORKPLACE OF HIGHRISE BUILDING
PROJECTS IN EAST JAVA PROVINCE
Handaru A. Putra1, Ir. I Putu Artama Wiguna P.hd2, Dr. Rita Ambarwati S.3
Sampoerna University, Indonesia silvia.arumsari@my.sampoernauniversity.ac.id
handaru.alfian@gmail.com1, artamawiguna@ce.its.ac.id2, ritaambarwati@umsida.ac.id3
ABSTRACT
The increasing number of highrise building projects in the last few decades has helped to increase the
number of work accidents in highrise building projects workplace while in the construction industry
project organization is a key to implementing sustainable safety management to reduce the number of
accidents to zero accidents, yet the temporary and separate nature of the project organization by the
central organization the obstacles to running a sustainable safety management are quite complicated.
The purpose of this research is to find out how far is the implementation of total safety management in
the project organization to build an work environment with safety-oriented project so that the formation
of safety behavior of workers can be more disciplined as well as efforts to improve safety workplace to
achieve zero fatal accident in the construction industry. The analysis used on this reasearch by using
Structural Equation Model-Partial Least Square (SEM-PLS) method to analyze the variables as a
measurement tool to find out how far the project organization has implemented total safety management
as a continuous improvement effort to suppress work accident rate to create sustainable safety
management in project environment.
Keywords: total safety management, continuous improvement, sustainable safety management,
workplace safety, Structural Equation model (SEM), Partial Least Square (PLS).
A MATHEMATICAL MODELS FOR CRANE SCHEDULING IN

CONTAINER TERMINALS
Abdullah Shahab1, Arryanda Maulani2

1,2Department of Management Technology, Institut Teknologi Sepuluh Nopember, Indonesia
shahab_nqa@yahoo.com1, ma.arryanda@gmail.com2
ABSTRACT
The container activities take a big role in running a business at the port whereby the stakeholder of
maritime business have to put more attention to it, for example, the importance of the scheduling pick
up of containers in the field. One of several problems that may occurs on the scheduling pick up of
containers is the waiting time from the container that will be served because the crane which is used for
pickup of container still carry another container. Besides, each of the container owner has its own
consideration for the scheduling pick up of containers that may have differences from other container
owner. Those things make port management team has to give the best service on the pickup of the
containers within optimal service time. The aim of this research is to acquire the optimal scheduling
time for container pickup. This research results a mathematical model that can be used on the next cases
of scheduling pick up of containers. The development of mathematical model begin with calculation of
the weight of importance from two port stakeholders : the port management team and the owner of
container(s). In addition, the weight of importance has to be counted on each container with
consideration of this 5 (five) influental factors : the level of urgency, container load, container rental
fees, the fragility level of goods inside container, and price of goods inside container. The numeric data
of 5 (five) influental factors of each container is used as the input data on the developed mathematical
model whereby uses Either-or Constraints and Integer Programming methods. The simulation results
show that the optimized crane scheduling, which reduces the cost by 30% rather than approach of
scheduling in existing condition.
10
Keywords: Integer Programming, Mathematical Model, Containers Scheduling, Maritime Business,

Port, Container Optimization
SUPPLY VESSEL’S FLEET SCHEDULING AND ROUTE SELECTION

FOR OFFSHORE PLATFORM USING INTEGER PROGRAMMING
Vini Nur Rachmawati1, Abdullah Shahab2

1,2
Department of Technology Management, Institut Teknologi Sepuluh Nopember, Indonesia
vininurrachmawati@gmail.com1, shahab_nqa@yahoo.com2
ABSTRACT:
Oil and gas are primary natural resources that still used until today. One of the potential area is the
offshore region of southwestern Madura Island. So that an offshore platform, which was an offshore
building used for the exploitation and exploration activities of natural minerals and minerals through
the drilling process, was built in there. This activity require supporting activites so that their
sustainability still maintained, such as the fulfillment supplies for crew, or materials needed on the
bridge, maintenance or repairs and supervision. Existing operation uses one type of ship for each
platform and each shipment only carries one type of cargo. This condition causes the costs incurred to
be large because the number of trips increases and ineffectively. Therefore, it is necessary to reschedule
and choose the appropriate fleet for the distribution of these by optimizing using integer programming
with consideration of cost, time, supply and demand. This research was conducted a simulation of
operational activities to serve four platform with six types of ships through two port options namely
Gresik and Lamongan. The needs supplied are fresh water, chemicals, food and cement. The results
show that the minimum operational cost is using supply vessel 1, 2, 3, 4, and 5 with Rp856,205,000 per
week.
Keywords: optimization, distribution, operating pattern, ship, offshore platform, oil and gas industry
SUCCESS FACTOR ANALYSIS OF MULTIPLE PROJECT

MANAGEMENT
Taftazani Hakim1, Ervina Ahyudanari2, and Rita Ambarwati3

1
Departement of Business Management, Institut Teknologi Sepuluh Nopember, Surabaya, 60117, Indonesia. E-
mail : taftazanihakim@gmail.com
2
Departement of Civil Engineering, Institut Teknologi Sepuluh Nopember, Surabaya, 60117, Indonesia. E-mail :
ervina@ce.its.ac.id
3
Faculty of Business Law and Social Science, Universitas Muhammadiyah Sidoarjo, Sidoarjo, 61271, Indonesia.
E-mail : ritaambarwati@umsida.ac.id
ABSTRACT
PT XYZ is one of the largest manufacturing industry companies in Indonesia, that using multiple project
management. Several concurrent projects existed, or also referred as multiple project management.
Multiple project often cause several problems, such as the long duration of the project because of wrong
determining priorities and limited resources. These problems certainly affect the success of the project
in general. The success of the project is measured by the project iron triangle, that is budget, quality
and time. Success of a project is important, and many research has been done to determine the project
success factors. However, there is still limited research related to multiple projects. This is exploratory
research, and initial stage where researchers will determine the factors that support the success of
multiple projects. Following the variable identification from literature study, a survey was conducted.
This research use exploratory factor analysis (EFA) and mean vs standard deviation analysis. Results
of the study, success factors of multiple projects formed six factors including communication,
11
organizational, technical, external, resource, and project factors. As a recommendation for the company,
which factors are significant are seen from the results of the mean analysis, with the highest significance
results are : (1) Material availability; (2) Realistic planning; and (3) Manager's competence.
Keywords: Factor Analysis, EFA, Multiple Projects
QUALITY IMPROVEMENT DESIGN ON SALES WEBSITE USING

FUZZY QUALITY FUNCTION DEPLOYMENT (FQFD) METHOD
Anindita Dewi Artanti1, Yati Rohayati2, Fakhirah Nur Alifah3

1,2,3
School of Industrial Engineering , Telkom University, Indonesia
ABSTRACT
PT. XYZ is a company engaged in fashion which manufactures and sells its own products to consumers.
The company sells through various online media including its own website and several marketplace
media. However, their consumers make more online purchases through the marketplace than the
website, which makes it difficult because the company can only use purchases from the website to
obtain complete customer data needed to explore customer behavior. This research will be done using
the Fuzzy QFD method to improve the quality of online sales service through the website based on the
identified weaknesses of the company website that causes consumers to avoid making online purchases
through the website. Fuzzy QFD is a QFD method integrated with fuzzy logic which aims to reduce the
vagueness or obscurity of subjective judgments to improve calculation accuracy. The results of this
research are 5 technical requirement from FQFD 1st iteration and critical part from 2nd iteration which
are expected to produce recommendations needed by company to improve the quality of online sales
services through its website based on a more objective and accurate data.
Keywords: Website, Online Sales, Fuzzy QFD, Fuzzy Logic
VISITORS NEEDS ANALYSIS IN MALL XYZ WITH TEXT MINING

ANALYSIS
Faurizal Limansyah1, Dr. Ir Mokh. Suef Msc, M.Eng2, Dr. Vita Ratnasari, SSi, Msi.3
1,2
3
Department of Statistics, Institut Teknologi Sepuluh Nopember, Indonesia
faurizallimansyah@gmail.com1, m_suef@ie.its.ac.id2, vita_r@statistika.its.ac.id3
ABSTRACT
Mall is a shopping center consisting of the main tenants (anchor), retail, store, service, and public
facilities that are built, managed, and arranged by the manager with the aim of conducting interaction
between visitors and sellers. In 2018, Surabaya has 33 malls or 50.77% of the total number of malls in
East Java, this figure shows that the mall population in Surabaya is very high. Mall XYZ is a mall in
Surabaya and has been operating for one year. Unforetunetly, this mall is still not showing optimal grow
because of the many complaints from tenants’ owners to building management related to the sale of
their products that did not reach the target. Consequently, tenants’ owners often break the rules (house
rules) predetermined by the manager to terminate the contract of cooperation between building
management with tenants’ owners bilaterally. It is suspected that the needs of visitors are not
accommodated, so visitors are judged to have less buying and selling transactions. Therefore, this study
tries to identify and classify type of visitors' needs so as to bring together the needs of visitors with
conditions ofmall XYZ. In conducting the studies, researcher usedtext mining method in order to know
the needs of visitors and project any tenants that should be present in the object of the study, so that
visitors' needs can be accommodated.
12
Keywords: Needs, Mall, Visitors, Text Mining
CLASSIFYING THE CHARACTERISTICS OF MSME ADS USING

CLUSTER ANALYSIS
Mutia Tri Satya 1,*, Novi Kadarini Rahayu2

1,2
Department of Marketing Management, Sekolah Tinggi Ilmu Ekonomi Ekuitas, Indonesia
Mutia.satya@gmail.com1, trengginasina@gmail.com2
ABSTRACT
The challenge look out on MSMEs today is to increase productivity and competitiveness in order to
increase their market share, also diverdify and differentiate their products in the domestic market and
abroad. Commons problems faced by MSMEs include limited ownership and access to capital, limited
marketing and promotion, and partnerships. The purpose of this research is to create an advertising
strategy that can be carried out by MSMEs. Before creating an advertising strategy, advertisements are
classified according to their characteristics using cluster analysis. The statistical method used to classify
the subject or the object of reaserch in large quantities into the group – a group of small quantities which
are homogeneous and mutually exclusive, socalled clusters. So this research could also be called a case
study with descriptive-quantitative approach. The urgensy of this research is very important,
considering that MSMEs are very weak in terms of promotion. Promotional strategies that are carried
out are sometimes inappropriate, because busines actors are less familiar with the characteristics of each
advertisement made. This research hasn’t been done before, so this is the fisrt research whose resultst
are expected to help MSMEs in making more attractive advertising strategies.
Keywords: MSMEs, Promotion, Advertising, Strategy
DEVELOPMENT OF HESITANT FUZZY-BASED SELECTION

PROJECT METHOD WITH CONSIDERATION OF BENEFITS,
OPPORTUNITIES, COSTS AND RISKS
Karina Ayu Trijana1, Udisubakti Ciptomulyono2

1
2
Faculty of Business and Technology Management, Institut Teknologi Sepuluh Nopember, Indonesia
ikrnts@gmail.com1, udisubakti@ie.its.ac.id2
ABSTRACT
Right now, Government of Indonesia is currently executing a massive electricity infrastructure
development, called Program 35,000 MW. This shows that there is going to be increasing competitors
in Indonesia’s power plant business. One of the endeavors that PT X, a power generation company,
chose to face the competition is to develop their business. Unfortunately, PT X hasn’t been able to meet
their target in the business development segment over the past few years. This is due to problems
detected in their Project Portfolio Management, in which PT X’s project selection method hasn’t
considered the ambiguity nature of project’s information and risks and all of their management’s
opinions regarding business development. This study is going to develop a project selection method for
PT X. MCDM with BOCR Concept will be used to evaluate many criteria that need to be considered
by the company, especially conflicting criteria such as benefit with cost and opportunity with risk. Not
only that, hesitant fuzzy will be used because projects have many uncertain or ambiguous information,
so stakeholder will face difficulties in determining value for the evaluation. Project selection method
also needs to considered every management’s opinion to reflect company’s objective, so questionnaires
will be given to managements. Integration of those things in this study is expected to be able to produce
a project selection considered the ambiguity nature of project’s information and risks and all of their
13
management’s opinions regarding business development for PT X, to be able to produce a suitable

project portfolio for PT X.
Keywords: BOCR, hesitant fuzzy, MCDM, project selection
FISHERIES BUSINESS DEVELOPMENT STRATEGY IN KAMPUNG

LAUK, VILLAGE LAMPENGAN IBUN DISTRICT OF BANDUNG
REGENCY
Yuyus Yudistria1,*, Deddy Rusyandi2

1,2
Department of Business Management, Sekolah Tinggi Ilmu Ekonomi Ekuitas, Indonesia
yys.yudistria@gmail.com1,*,derusy@gmail.com2
ABSTRACT
Looking at the journey of implementing the Bandung 1000 Kampung program which has been running
for almost two years, while the evaluation results indicate that there are still many shortcomis and has
not run optimally as desired.the weakness seen is the lack of preparedness and uniformity of regional
apparatus in implementing programs and activities of the Bandung 1000 Kampung in the specified
location. This is due to the lack of guidance or reference for the regional apparatus in preparing activities
in accordance with the conditions and the potential for community readiness in accepting this
program.The purpose of this research is to form a strategy for developing a fishery business in Kampung
Lauk, Lampengan Village, Ibun District of Bandung Regency. This research methodology use an
approach in data collection, through observation or in-depth intervies and SWOT analysis. The results
of this study are obtained fishery business development strategi in Kampung Lauk, Lampengan Village,
Ibun District of Bandung Regency, which if can be applied in business development as one of the efforts
in advancing the economy in the region.
Keywords: strategy, fisheries business, village.
STRATEGIC PLANNING CUSTOMER EXPERIENCE USING

PREDICTIVE ANALYSIS BASED ON CUSTOMER JOURNEY
INDIHOME PT TELKOM INDONESIA – TR3
Shandy Asri Achmad1,*, Pratami Anggina2, Priyantono Rudito3

1
School of Business and Management, Institut Teknologi Bandung, Bandung, 40132, Indonesia. E-mail:
shandy_asri@sbm-itb.ac.id
2
Pratami Anggina School of Business and Management, Institut Teknologi Bandung, Bandung, 40132,
Indonesia. E-mail: pratami_anggina@sbmitb.ac.id
3
Priyantono Rudito School of Business and Management, Institut Teknologi Bandung, Bandung, 40132,
Indonesia. E-mail: priyantono.rudito@sbm-itb.ac.id
ABSTRACT
Telkom transformation paradigm by Innovating and disrupting the fast-changing industry is the main
challenge right now. There is external challenging such as changing customer behavior and high
performing Customer Experience (CX) focused industries that seeing customer and business growth.
In PT Telkom itself, internal challenges there is a financial performance on a decreasing trend and for
Net Promoter Score (NPS) is below best in class benchmark globally. The objective is elevating CX as
a corporate strategic priority, engaging all stakeholders to achieve CX transformation. PT Telkom every
year doing Net Promoter Score and Net Emotional Value (NEV) to measuring the loyalty of a firm's
customer relationships and customer satisfaction that correlated with revenue growth. The author takes
the model from secondary data from NPS and NEV Report from 2014 – 2018 of PT Telkom Indonesia,
14
focused in Telkom Regional 3 West Java and assign relationship and satisfaction dimension and
attribute. Using predictive analytics is a method that analyzing current and historical facts to make
predictions about the future to determine an accurate strategy and can improve customer experience
based on the appropriate level of correlation. From NPS and NEV report the dimensions and attributes
are processed by predictive analysis using correlation and regression. The factfinding that based on that
analytics will be a strong correlation attributes that would become the key to strategic planning for a
customer experience that in a lining with corporate strategy. The strong correlation attribute from this
statistical processing is the installation process is long, friendliness of the technician, and ease of
accessing points. Then the strategic planning for customer experience is from the result from predictive
analytics combine with benchmarking with other telco’s company to propose strategic program end-to-
end customer journey and integrated to back end system, digitalization and digital ecosystem will be
impacted and gave a result business and revenue.
Keywords: Net Promoter Score, Net Emotion Value, Customer Satisfaction, Customer Engagement,
Strategy Transformation
MARKETING STRATEGY ANALYSIS USING SWOT AND QSPM,

CASE STUDY: PT. XYZ
Fitria Mahardika1, Satria Fadil Persada2

1,2
ABSTRACT
The refrigeration is one of the businesses that evolve in Indonesia, which fulfill from small to large
scale of production needs. This condition creates competition between one publisher and another. PT.
XYZ, the object of this research, is a supplier of industrial compressors and cooling systems in
Indonesia. PT. XYZ sells its products through sales and the number of sales that is not too much makes
PT. XYZ is less recognized by the market. Therefore, it is necessary to have an appropriate marketing
strategy to find out the potential of the company so that it can increase the company's ability to reach a
wider market. The methods that will be used in this study are SWOT (Strength-Weakness-Opportunity-
Threats) Analysis and QSPM (Quantitative Strategic Planning Matrix). SWOT analysis is an effective
strategy in determining competitive strategies that determines the company strengths, weaknesses,
opportunities, and threats. After obtaining several alternative strategies from the SWOT matrix, the
research evaluated using the QSPM (Quantitative Strategic Planning Matrix) method. QSPM can be
used to evaluate the relative interests of several alternative strategic choices objectively. The purpose
of this research is to identify the strengths and weaknesses of internal factors and also opportunities and
threats from external factors that can provide an alternative long-term company marketing strategy. By
using IFE - EFE analysis, the IE matrix shows the company's position in cell 2, namely Grow and Build.
And the SWOT analysis shows that the selected strategy to support the objectives of the company is
'WO strategy'. The results show that the highest value in QSPM is an alternative strategy that expanding
marketing using technological improvements.
Keywords: Refrigeration, Industry, SWOT method, QSPM method, Alternative, Marketing, IE matriks
15
QUALITY IMPROVEMENT PLAN OF INSTRUMENT

TRANSFORMER USING TAGUCHI EXPERIMENT METHOD IN PT.
XYZ
Ziyaurrohman Alladany1, Mokhamad Suef2

1
2
Department of Industrial Engineering, Institut Teknologi Sepuluh Nopember, Indonesia
ziyaurrohman@yahoo.com, m_suef@ie.its.ac.id
ABSTRACT
Up to this year, PT. XYZ has been experienced of increasing sales of instrument transformer products,
along with increasing consumer demand. Quality is the most important thing in the manufacturing
product. But on the production floor of PT. XYZ faces quality problems. Based on the 2018 production
report from January to December the number of defective products is more than 2.00%. The high
defective products indicates the need of management action in the production process as a form of
continuous quality improvement. The cause of the product defect is caused by the large number of
casting processes. This research helps the company solving the problem using Taguchi's Design of
Experiment. The Taguchi Experiment is a method to improve the quality of the production by reducing
the variation of the process through experiments that produce a robust design. The research begins with
identifying key quality characteristics most influenzing the product defect then is followed by
identifying factors affecting the quality characteristics. Levels for each factors are determined
according to the current situation in the manufacturing process of the company. A multi respon Taguchi
Experiment involving few factors is employed to initiate plan of an experiment that will be proposed to
the company management to be conducted. From the experiments that have been performed, some
influential factors are finally revealed, which are: oven temperature, oven time, mixing temperature,
mixing time, clamping pressure, and clamping time. In this process, the level which gives the optimal
result is the oven temperature at 1300C, oven time at 480 minutes, mixing temperature at 500C, mixing
time at 70 minutes, clamping pressure at 2.5 bar, and clamping time at 10 minutes. This such experiment
plan is very useful to improve the product quality and hopefully the company's product quality problem
will be solved.
Keywords: Instrument Transformer, Product Quality, Taguchi Experiment, Manufacturing Process.
A CONCEPTUAL MODEL OF GREEN SUPPLY CHAIN

MANAGEMENT DIMENSIONS EFFECTS ON FIRM PERFORMANCE
Reza Hidayat1,*, Omia Crefioza2, Pajar Damar Kusuma3, Yusuf Syahiir Habiibii4, Rafida Nur
Fitria5, Fauzia Damas Nungkiastuti6, Fahmi Rezqa Afifi7
Master of Management Faculty of Economics and Business, Diponegoro University, Indonesia
rezalumaksono@gmail.com, crefioza@gmail.com, pajardamar@gmail.com,yusufsyahiirhabiibii@gmail.com,
fida13fida@gmail.com, uzifauzia@yahoo.co.id,fahmi.momo@gmail.com
ABSTRACT
Green supply chain management (GSCM) is one of the strategies to overcome environmental problems
caused by industrial activities and pressure from stakeholders such as the government and
customers.The concept of green supply chain is a multidisciplinary issue that emerges essentially from
building environment-friendly management practices in the context of supply chains. Nowadays
manufacturing moves to Asia, awareness of green operations or sustainability has become important
but relevant studies in Asian countries are not many especially in the Southeast Asia region. Prior
studies about effects of GSCM on firm performance suggested for more in-depth research on the effect
of each GSCM dimensions on company performance because GSCM's scope is quite extensive.
Furthermore, several studies that examine the relationships between GSCM practices and
organizational performance, there is a dearth of studies that have considered these relationships within
16
the context of organizational or business strategy. Most studies have examined the outcomes of GSCM
within the context of tangible measures such as environmental, operational, and economic performance.
Consequently, research on intangible outcomes of GSCM practices is limited. Thus, the need examines
the deployment of GSCMand analyzes their impact on environmental, economic and
intangibleperformance.
Keywords: Manufacture industry, GSCM, Performance
DEVELOPMENT OF LEAN ASSESSMENT TOOL FOR

HEALTHCARE INDUSTRY
Dodgalih Nur Muhammad, Putu Dana Karningsih

Department of Industrial Engineering, Institut Teknologi Sepuluh Nopember, Surabaya Indonesia
ABSTRACT
The concept of lean is originated in manufacturing industry. However, this concept also has been widely
adopted in service industry, from airlines to retailers. There are several healthcares or hospitals in
various countries that has implemented Lean. The hospital that has adopted lean, shown various
improvements, such as increase on efficiency and flexibility, reduction cost and infections cases. It is
important to have lean assessment to measure leanness level after implementing lean. Lean Assessment
Tool is utilized to measure effectiveness and efficiency of lean implementation in a particular company.
There are many studies on Lean Assessment Tool for manufacturing and service industry in general.
However, Lean Assessment Tool that is specific for hospital is not yet available. Therefore this study
aims to develop a Lean Assessment Tool (LAT) for healthcare. First, quantitative and qualitative
dimensions and indicators are gathered from literature study. Proposed dimensions and indicators are
then selected and validated using the Fuzzy Delphi method. There are seven quantitative dimensions,
which are quality, time, internal transportation, employee involvement, cost, customer, and inventory.
While, there are six qualitative dimensions, which are quality, process, employee involvement, vertical
information system, technology upgrading, and management commitment. Measurement method by
using fuzzy logic to calculate leanness level for both quantitative and qualitative indicator is then
applied. Leanness level will be mapped using radar plots.
Keywords: Lean Assessment, lean service, lean measurement, lean healthcare
FORMULATING METHOD TO IMPROVE WEB QUALITY:

INTEGRATING FUZZY LOGIC, WEB QUALITY, AND REFINED
KANO
Ridho Rahatesa 1 , Yati Rohayati 2 , Galang Aji Pangestu 3

School of Industrial and System Engineering, Telkom University, Indonesia 3 School of Communication and
Business, Telkom University, Indonesia
ridhorahatesa@student.telkomuniversity.ac.id1 , yatirohayati@telkomuniversity.ac.id2 ,
galangajipngst@student.telkomuniversity.ac.id3
ABSTRACT
Disruption of technology requires businesses to perform digital transformation in its product marketing,
one of which includes owning an e-commerce website. By having an e-commerce website, businesses
get detailed consumer behavior patterns from their visits. This pattern of behaviour can be utilized for
future business process development. The importance of the existence of this e-commerce website
requires businesses to be able to provide the best service when consumers access the website. In this
research, the appropriate methods are formulated for businesses to improve the quality of their e-
commerce services. In previous studies, Web Quality and Refined Kano methods are often used to
improve the quality of e-commerce services. Although the two methods are often integrated to find
17
more accurate recommendations, the recommendations produced are still subjective and have a high
level of ambiguity. To reduce the level of subjectivity and ambiguity, it is necessary to integrate fuzzy
logic into Web Quality and Refined Kano. The integration of fuzzy, Web Quality, and Refined Kano
methods is expected to provide the most accurate and objective recommendations for businesses to
improve the quality of their e-commerce services.
Keywords: Fuzzy Logic, Web Quality, Refined Kano, e-Commerce Services
IMPROVEMENT DESIGN FOR THE EFFECTIVENESS OF TRACER

STUDIES IN BANDUNG’S PRIVATE UNIVERSITY
Mochamad Fabian Redhatama1,* , Wiyono Sutari2 , Heriyono Lalu3

1,2,3 School of Industrial and System Engineering, Telkom University, Indonesia
ABSTRACT
A concrete step to obtain information is to have a good management information system. For
universities, one of the most important information is about alumni or graduate’s feedback. However,
the actual management information system in several Bandung’s private university cannot provide the
information desired by the department and the tracer studies response rate is far from good. Which
means the tracer study system needs to be re-engineered. Thus, this research aims to redesign the
business processes by analyzing the “As-Is”. This research found that a good tracer study system needs
to build a good relationship with the alumni. So that, this research proposes the key success factor for
the effectiveness of tracer studies in Bandung’s private universities. Since the response rate is one of
the key indicators of tracer studies, supposed that in order to increasing the response rate. The
universities should create good relationships with the alumni since they were in sophomore year with
their guardian lecturer and thesis’ promotor. Thus, this reengineered process should be useful in order
to increase the tracer studies process productivity that measured by response rate to supports national
data collection and comparisons for better education curriculum evaluations.
Keywords: Business Process Management, Key Success Factors, Tracer Study, Reengineering, BPM
Lifecycle
ANALYSIS ABOUT THE EFFECTS OF EASE OF USE SITE,

INFORMATION QUALITY, PURCHASING TRUST, AND PRICE
IMPRESSION TOWARDS USING OF ONLINE SHOPPING BLIBI ON
COMMUNITY IN SEMARANG
Annisa Endigalani 1 , Amelia Saraswati 2 , Fauzan Kautsar 3, Rista Nurdianadari 4

Department of Magister Management, Diponegoro Univeristy, Indonesia
annisaendigalani9@gmail.com, amelsaras41@gmail.com, fauzan.kautsar@aiesec.net, rista.diana1@gmail.com
ABSTRACT
This research aims to analyze the influence of ease of use site, quality information, purchasing trust,
and the impression of price against visitor’s shopping intention on Blibi. The sampling method used on
this research is probability sampling with random sampling technique. Samples were collected from
258 respondents who are community in Semarang who have visited the site Blibi. Analysis method
used here is multiple regression analysis which includes validity test, reliability test, classic assumption
test, multiple linear regression test, t-test, f-test, determination test. The result showed that the ease of
use of the site, quality informartion, purchasing trust, and the impression of price has positive influence
towards the shopping intention.
18
Keywords: ease of use site, information quality, purchasing trust, price impression, shopping
intention
SENSITIVITY ANALYSIS TO DETERMINE THE PROSPECT OF

TOLLROAD INVESTMENT : CASE STUDY KRIAN-LEGUNDI
BUNDER-MANYAR TOLLROAD
Yusuf Hartoyo 1 , Christiono Utomo 2

1
Department of Business Management Technology, Institut Teknologi Sepuluh Nopember, Indonesia
2
yusuf.hartoyo@gmail.com1 , christionoutomo@gmail.com2
ABSTRACT
PT Waskita Bumi Wira as highway corporation (BUJT) invested in Krian-Legundi-Bunder-Manyar toll
road using viability gap fund (VGF) scheme. According to the Toll Road Concession Agreement
Contract (PPJT) in 2016 among BPJT-BUJT-PII had been agreed upon several investment feasibility
variables, those variables were : total investment = Rp12.224.389.000.000, daily traffic volume on
average (LHR) = 21.874 vehicles/day, loan interest 12.5%, light vehicle toll rate = Rp1.250/km, internal
rate of return on equity (IRR onEquity ) = 17.64%, 14 th -year payback period and net present value
(NPV) = Rp 3.731.695.000.000. There are some issues happened in the construction period. They were
design changes and land acquisition delayed that causing cost overrun. With 45 years concession period,
inaccuracies risk of traffic growth prediction, specific and non-specific risk factors and other
uncertainties greatly affect the prospects of investment. Therefore the feasibility of investment needs to
be re-examined before divested in 2025 by sharpening the minimum attractive rate of return (MARR)
and traffic, then it should be compared with the initial business plan. Estimating divestment price and
the limit of some variable changes to investment return are also examined in this study. The assessment
criteria which will be used for sensitivity analysis are NPV and IRR onEquity . The approach in
determining MARR is using of MARR premium = 15.81%. Sensitivity analysis performed to obtain
the boundaries of investment cost changes, land acquisition cost changes, traffic changes, and debt
(syndication loan) changes to NPV on several toll rates scenarios. This research shows that NPV is very
sensitive to investment cost changes. Known also that on the toll rate scenario based on PPJT the
compensation fee can be given in one of the following conditions: increase of investment cost up to
7%, traffic is under 75%, increasing of debt (syndication loan) up to 9%. Stochastic analysis shows that
probability of not-exceed variable changing is 37.29% to 46.56%.
Keywords: sensitivity, IRR onEquity . MARR premium , KLBM tollroad, stochastic
LEAN MANUFACTURING APPROACH TO IMPROVE SPEAKER

MANUFACTURING PROCESS
Nastiti Puji Lestari 1 , Putu Dana Karningsih 2

1
2
lestari.nastitipuji@gmail.com , dana@ie.its.ac.id
ABSTRACT
PT Y face several problems. First, in 2018, actual overtime is higher than the overtime forecast with a
difference of 16,22%. Second, there is loss time (delay) during FA production process caused by PCB
section 198,88 hours/year. Third, in 2018, the average downtime (engine not working) at Surface Mount
Technology (SMT) line 1 was 19,11% and in SMT line 2 was 21,00%. Fourth, there is defect (NG) in
PCB Manual Insert. The percentage of NG Electric to the overall NG is between 16,89% - 36,20%.
These waste problems cause the average achievement of company order fulfillment in one year is
97,55%, not yet reaching 100% as determined by the company. The company needs improvements in
19
the production process, especially in the PCB section to support the company's mission which is
increasing productivity and decreasing manufacturing costs through waste elimination. In this study,
mapping of value added and non-value-added activities will be carried out with value stream mapping,
and process activity mapping. A lean manufacturing approach is used for waste elimination carried out
by the lean assessment matrix. This method is a modification and integration of the House of Risk
(HOR) and Waste Relationship Matrix (WRM) which could cover the complete stages of lean
manufacturing implementation starting from waste and their causes identification, the critical waste
prioritizing as well as provides waste reduction plan alternatives and their ranks. The expected results
of this study are recommendations for improving the production process of PT Y with lean
manufacturing approach to achieve the company's goal of 100% order fulfillment.
Keywords: lean manufacturing, process activity mapping, lean assessment matrix, value stream
mapping, waste elimination.
DYNAMIC PANEL DATA ANALYSIS FOR INTERNATIONAL

TOURISM DEMAND IN THE WEST NUSA TENGGARA
I Made Ardi Kusuma Putra 1 , Novia Budi Parwanto 2

Central Agency on Statistics of Dompu District, Institute of Statistics Jakarta
ABSTRACT
United Nations World Tourism Organization states that tourism is world’s best industry sector. It’s
proven by the tourism’s contribution to the world economy. So are Indonesia, tourism growth evident
by the increasing of international tourists inbound and tourism income. However, Bali got almost half
of it. Whereas there are many other tourism potentials in Indonesia that are similar to Bali, such as NTB.
The international tourists inbound to NTB increases every year, even the growth is greater than Bali in
2013-2014. But, the international tourists inbound to Bali much higher than NTB. The purpose of this
study to identify the development and determinants of international tourism in NTB. The analysis
method used is dynamic panel data with eight most important countries of origin over the period 2000-
2014. The result shows that lagged dependent variable and substitute price significantly and positively
affect the international tourism demand in NTB, while tourist income has no significant and negative
impact.
Keywords: dynamic panel, substitute price, tourism demand
THE EFFECT OF CUSTOMER LOYALITY AND SATISFACTION'S

FACTORS IN VISITING MALL XYZ
Rivan Farony 1 , Dr. Ir Mokh. Suef Msc, M.Eng 2 , Dr. Vita Ratnasari, SSi, Msi. 3
1,2,3
rfarony@gmail.com 1 , m_suef@ie.its.ac.id 2 , vita_r@statistika.its.ac.id3
ABSTRACT
Mall Success can be seen with large number of mall visitors and visitors coming. In this case, one of
the malls in the Tidar are of Surabaya is more important than most of the malls in general in the city of
Surabaya. At the XYZ mall in Tidar Gunawangsa area, visitors are seen lonely from day to day, this is
a big question mark whether visitors are satisfied to receive a compilation of visiting the mall. For this
reason, the satisfaction of visitors and customers in the mall is an important factor in determining the
buying and selling activities in the mall. The research offered suggests about customer satisfaction and
customer loyalty proposed by hedonic value, relaxation value, socialization value, utilitarian value. This
can affect the purchasing power of consumers to buy at the mall.
20
This research was conducted by distributing questionnaires to visitors or customers who have visited
the XYZ mall in the Tidar area, Surabaya. This study also used a sample of 248 respondents who wanted
to collect primary data. The analysis used SEM with data processing using AMOS software to analyze
the relationship between hypotheses as a measurement tool to find out the customer satisfaction and
loyalty.
Keywords: Customer Satisfaction, Customer Loyality, Structural Equation Modeling (SEM), Shopping
Centere Mall, Analysis Of Moment Structure (AMOS).
IS/IT STRATEGIC PLANNING IN LANGUAGE AND ARTS FACULTY,

UNIVERSITAS NEGERI SURABAYA, USING WARD AND PEPPARD
METHOD
Moch. Masrur, R. V. Hari Ginardi

Institut Teknologi Sepuluh Nopember
ABSTRACT
Faculty of Language and Art Unesa is a part of the Universitas Negeri Surabaya which is a public
service institution in the field of higher education. Faculty of Language and Arts Unesa currently does
not have a master plan for Information System / Information Technology, so it cannot be managed
properly. Therefore its need a planned information technology system that can provide fast and accurate
academic information to support the operational activities of higher education services. This study aims
to identify all data and information needs in formulating policies and also develop strategic information
technology and information systems plans at the Faculty of Languages and Arts Unesa. The
methodology used in this study is based on John Ward and Joe Peppard concept. The initial stage is to
conduct an analysis of the business environment and IS / IT both internal and external. At this stage the
analysis used is SWOT, Critical Success Factor, Key Performance Indicator, Value Chain, PEST and
Porter's Five Force. Furthermore, the process of identifying strategies and designing future portfolios
uses the McFarlan Strategic Grid method. The expected result of this study is a blueprint of strategic
planning based on the organization's business plan according to the data obtained through the approach
of the analysis methods used. The information obtained will be integrated information on academic
service needs and can also be used in strategic planning for the next period.
Keywords: IS/IT strategic planning, Faculty of Language and Art Unesa, Ward and Peppard Method.
TRANSFORMATIONAL LEADERSHIP AND EMPLOYEES’

SATISFACTION TO ITS EFFECT ON EMPLOYEES’
PERFORMANCES
Chandra Lukita
Department of Management, Universitas Catur Insan Cendekia, Indonesia
missyuniasolihah@gmail.com
ABSTRACT
The success of organization deals with the highly competitive competences to survive its existence in
business. Due to the changes of society, it builds competition that make organization competes to
develop employees’ competences. Leader and leadership are crucial parts that possess influences the
employees to create their satisfaction and performances that affect to the their competences in the
organization. The role of leader is to implement model of leadership in the organization in order to
21
develop satisfaction and performances in working. Transformational leadership is one model of

leadership roles to connect intensively between leader and employees. It could assist leader to manage
employees reaching out the satisfaction and performances. This present study investigates the influence
of transformational leadership and employees’ satisfaction to discover the effect on employees’
performance in English Courses in Ciayumajakuning. The method used in this study is explanatory
survey method, that connects variables and tests variables which are examined. This study used a
sample of 357 employees from English Courses in Ciayumajakuning by using Structural Equation
Modelling (SEM). The finding of this study shows that transformational leadership indicates positive
impact to the employees’ satisfaction that affect positively toward employees’ performance in English
Courses in Ciayumajakuning.
Keywords: transformational leadership; employees’ satisfaction; employees’ performance; Structural
Equation Modelling (SEM); English Courses in Ciayumajakuning.
REQUIREMENT ENGINEERING AND SYSTEM DESIGN FOR

IMPLEMENTING E-BOOK COLLECTIONS LOAN IN THE MMT-ITS
LIBRARY
Feri Adinata, Hari Ginardi

Institut Teknologi Sepuluh Nopember, Indonesia
fsadinata@gmail.com, hari.ginardi@gmail.com
ABSTRACT
The big number of library collections is a matter of pride and is a separate challenge for the library
manager. Non-physical collections such as digital books or e-books, especially final assignments or
student theses are also questionable lately. This study takes an example of a case in the MMT-ITS
library where the collection of book loans and previous student final assignments is limited to physical
collections. While some students have little time to be in the library and need e-books so they can read
outside the library. The purpose of this research is to understand and answer the challenges associated
with the needs engineering process and develop solutions to overcome those challenges. In this paper,
the researcher proposes a requirements modeling approach with scenario-based methods to develop the
desired process after explaining the stages of establishing the groundwork, eliciting requirements and
validating requirements. The results of this study are expected to provide convenience for the
development of library systems in managing e-books with the classification of needs and system design
described in this paper.
Keywords: requirement engineering, system design, requirement-modelling, e-book, uml
DEVELOPING A FRAMEWORK OF GOVERNMENT FUTURE FLOW

SECURITIZATION THROUGH PUBLIC SERVICE AGENCY (BADAN
LAYANAN UMUM)
I Putu Sukma Hendrawan 1 , Bram Rahadyta 2 , Novriandini Ermaningrum 3

Government Asset Management (Lembaga Manajemen Aset Negara)
Ministry of Finance of The Republic of Indonesia
ABSTRACT
There’s emerging discussion about creative financing and diversification to close the funding gap of a
massive development plan, with future flow securitization is one of the candidates. Since the first
transaction undertaken in the late 1980’s, future flow securitization still rarely used in Indonesia.
Currently, such type of instrument was coming from the state-owned enterprise notably the state toll
22
road enterprise securitized their future toll-road revenue flow. The Government of Indonesia could use
future flow securitization as part of financing diversification, with rationalities of lowering the cost of
capital through secured financing, risk-sharing to the private sector, and earmarking certain revenue for
particular spending. Badan Layanan Umum/BLU (public service agency) could be the agent to conduct
such financing, enabled by its characteristics of public service function mixed with corporate-like
governance and also its nature of revenue center agency. The government would still be in complete
control since BLU is within government arms’ length and its financial management is not separated
from the general budget. This study derives the potential use of future flow securitization through BLU.
From the central government financial report, we found – on an aggregate basis – that there is a proper
capacity of BLU’s revenue to be securitized. This paper using qualitative method to construct a
securitization-fit framework comprised of model, requirements, criteria along with features of the
binding arrangement, required organizational settings, compartmentalization, and tranching.
Keywords: Future flow, Securitization, Public Service Agency, Creative Financing
ANALYSIS OF DIGITAL INFORMATION MEDIA FOR EDUCATION

IN THE PURWODADI BOTANICAL GARDEN USING ANALYTICAL
HIERARCHY PROCESS
1
Rachmawan Adi Laksono , 2Hari Ginardi R.V.
Departement of Technology Management Institut Teknologi Sepuluh Nopember Surabaya, Indonesia 1 ,
Departement of Informatics, Institut Teknologi Sepuluh Nopember Surabaya, Indonesia 2
rachmawanadi@gmail.com 1 , hari.ginardi@gmail.com 2
ABSTRACT
Purwodadi Botanical Garden is an ex-situ plant conservation institution. According to Presidential
Regulation No. 93 of 2011 the Botanical Gardens have the duties of conservation, research, education,
environmental services. Wisata Flora is an educational package conducted by Purwodadi Botanical
Garden, the activity depends on the Wisata flora tour guide and the information boards in the garden.
The availability of tour guides is still limited, and the information boards supporting Wisata Flora are
also limited, this was obtained from interviews with visitors who use the Purwodadi Botanical Gardens
education service. Therefore we need a breakthrough in the way of delivering information to support
flora tourism activities by utilizing digital technology. Digitalization is an environmentally friendly
alternative compared to through the addition of information in physical form. Some of the technologies
that exist today can be used as an alternative delivery of information to visitors independently, namely
QR Code, RFID, and Location Based Service. Of the three alternatives required a priority of application
in accordance with the needs and management capabilities of Purwodadi Botanical Gardens.
Keywords: Purwodadi Botanical Garden, Education, Digitalization, Analytical Hierarcy Process
SOCIAL NETWORK ANALYSIS IN TOURISM: CASE STUDY ON

COMMUNITY-BASED TOURISM (CBT) VILLAGE ON PASAR KAKI
LANGIT, YOGYAKARTA
Vynska Amalia Permadi 1 , Indro Herry Mulyanto 2 , Yenni Sri Utami 3 ,

Agus Sasmito Aribowo 4 , Oliver Samuel Simanjuntak 5
1,4,5
Department of Informatics Technology, Universitas Pembangunan Nasional Veteran Yogyakarta, Indonesia
2
Department of Business Administration, Universitas Pembangunan Nasional Veteran Yogyakarta, Indonesia
3
Department of Public Relations, Universitas Pembangunan Nasional Veteran Yogyakarta, Indonesia
23
vynspermadi@upnyk.ac.id1
ABSTRACT
The tourism expansion program has continuously been proclaimed by the government and is one of the
main points of development in Indonesia. By means of tourism development component as in one of
the Indonesian laws, Community-Based Tourism (CBT) is tourism that is managed and owned by the
community, for the community, and aiming for increasing social awareness and accentuating socio-
cultural environment to improve economic benefits of its local community. The sustainable
development of CBT can be perceived by evaluating its commercial viability. In today’s social media
marketing era, commercial viability might explicitly be estimated by conducting social edia analysis
(SNA) over numerous social media applications. To analyze the marketing gain of our tourism partner,
this research is conducted to assist the local society of Pasar Kaki Langit Tourism Village. By evaluating
the marketing team effort of promoting Pasar Kaki Langit Tourism Village through social media, a
precise business strategy to maintain the business sustainability of CBT might precisely be applied. As
an analysis, the degree and betweenness computations of the SNA metrics are computed. The results of
the analysis that has been done had revealed by evaluating the contents of conversations related to the
Instagram hashtag of #pasarkakilangit. Degree and Betweenness metric computation performed as
assistance for the promotion team to find the right promotion patterns on social media, especially
Instagram.
Keywords: Social Network Analysis, Community-Based Tourism, Marketing Gain, Degree,
Betweenness
APPLICATION SERVICE QUALITY IMPROVEMENT BASED ON

TRUE CUSTOMER NEEDS USING FUZZY QUALITY FUNCTION
DEPLOYMENT (FQFD) METHOD
Ikhsana Diana Putri 1,* , Yati Rohayati 2 ,

1,2
Industrial Engineering Faculty, Telkom University, Indonesia
ikhsanadianap@gmail.com1 , yatirohayati@telkomuniversity.ac.id2
ABSTRACT
The development of the mobility public transportation in West Java is changing fast, as becomes
connected and strong. This is indicated by the number of public transportation which is increasing every
year. Therefore, one of multinational company in Indonesia saw an opportunity to help the development
of public transportation facilities. They see the modern society need digital services, especially in the
mobility so that need for an appropriate application to facilitate the mobility. Come up with application
that provides information and booking travel tickets or travel agents in Indonesia with several options
in online. However, currently, some applications already use a travel aggregator system in Indonesia so
that further studies are needed on developing service quality to defeat competitors and work optimally
based on market needs. In this research, the development of service quality is based on true customer
needs. One method used to develop the quality of a product is the Quality Function Development
(QFD). However, the method uses subjective data so there is no definite measure and need new methods
are more accurate. Therefore, the Fuzzy Quality Function Deployment (QFD) method with fuzzy logic
calculation is expected to be more accurate.
Keywords: ravel Aggregator, Quality Improvement, Quality Function Deployment, Fuzzy Logic.
24
DESIGNING TRAVEL AGGREGATOR APPLICATION USING THE

INTEGRATION OF FUZZY ELECTRONIC SERVICE QUALITY AND
FUZZY REFINED KANO
Amanda Sucita Brahmana1, Yati Rohayati2

12
Industrial Engineering Faculty, Telkom University, Indonesia
amandabrahmana@student.telkomuniversity.ac.id, YATIROHAYATI@TELKOMUNIVERSITY.AC.ID
ABSTRACT
The rapid development of transportation business makes travel aggregator application needed by the
community. One diversified multinational company in Indonesia has developed a travel aggregator
application to make customers easier to choose travel according to their needs. However, application
design does not meet the standards proven by a preliminary survey. Therefore, it is necessary to explore
the user's needs for travel aggregator application. This research aims to identify True Customer Needs
by using the integration of Fuzzy Electronic Service Quality and Fuzzy Refined Kano in order to
improve accuracy of data. To ensure the quality of the application before it is released, there are 8 key
dimensions of quality that used namely payment method, application design, ease of use,
responsiveness, security & privacy, information quality, portability, and maintainability. Fuzzy
Electronic Service Quality is used to measure the level of satisfaction using the Fuzzy questionnaire.
Fuzzy Refined Kano is used to obtain categories namely attractive (A), must-be (M), one-dimensional
(O), indifferent (I), reverse (R) and questionable (Q) on each attribute need with Fuzzy processing.
Based on the integration, there are 22 attributes need with 14 strong attributes need that need to be
improved. The improved attributes need is called True Customer Needs.
Keywords: Travel Aggregator, True Customer Needs, Electronic Service Quality, Refined Kano and
Fuzzy Logic.
STRATEGY DEVELOPMENT TO IMPROVE PRODUCT DESIGN

OPERATIONAL AND PROCESS MANAGEMENT IN KPKU PT PLN
(PERSERO) UIT JBTB
Adiyatma Ghazian Pratama 1 , Putu Dana Karningsih 2

1
PLN UIT JBTB, PT PLN (Persero), Indonesia
2
adiyatmagp@gmail.com 1 , putukarningsih@gmail.com2
ABSTRACT
Ministry of State Owned Entreprises (Indonesia) is developing Kriteria Penilaian Kinerja Unggul
(KPKU) as a guide for building, organizing, and empowering state-owned people and resources to
achieve superior performance. PLN UIT JBTB is a PLN unit that moves on the business of operating
services and maintenance of high voltage installations in which the KPKU for the focus of operations
entered in category 6. At KPKU 2018, the achievement of PLN UIT JBTB still has not reached the
target charged by PLN head office. The writing of this thesis focuses on how to increase the score in
category 6 because the company's core business in the field of operations. In addition, the main
performance under the management contract of BOD to PLN UIT JBTB is the effectiveness of products
and processes. The achievement of KPKU Score 2018 Category 6 is still low so it impacts on the main
performance of PLN UIT JBTB. In addition to the category 6 KPKU also there are questions regarding
the support process that can help the achievement of the main performance of the company. Therefore
category 6 can be a focus of research at the same time entrance for performance enhancement in PLN
UIT JBTB. The method used to find the root Cause of the problem from the root of the problem is
proposed improvement idea with the source of expert judgement, theory/best practice that already exist,
and the proposal of the author. The proposed idea of the improvement was chosen using a priority
matrix where in determining its weight using the Analytical Hierarchy Process (AHP). So that with the
thesis is expected to increase the performance of PLN UIT JBTB into Industrial Leader.
25
Keywords: Analytical Hierarchy Process; Kriteria Penilaian Kinerja Unggul; Priority Matrix; Root
Cause Analysis.
MEASURING AND IMPROVING EMPLOYEE ENGAGEMENT TO

ORGANIZATIONAL SUCCESS (A STUDY IN PT SVARA INOVASI
INDONESIA)
Adam Kurnia Oktanofa 1,* , Fredo Adrian Arliawan 2 , Aurik Gustomo 3

1,2,3
School of Business and Management, Institut Teknologi Bandung, Indonesia
adam_kurnia@sbm-itb.ac.id, fredo_adrian@sbm-itb.ac.id, aurik@sbm-itb.ac.id
ABSTRACT
For the past 15 years, radio and music industry trend is decreasing. One of the causes is “disruption”
from Radio Internet Pureplay such as Spotify, Joox, etc. Svara came with “Beyond Disruption” concept
that can be saved radio and music industry by starting Radio Digital Transformation. Nowadays, the
growth of IT Start-Up Company keeps increasing. Which also followed by the increased number of
skilled IT workers. As two of these keep growing, the turnover rate over the IT Company also increases.
Most of the employees resigned and moved to another company for a short period of time. This high
turnover rate causes decrease in productivity that affected the revenue of the company since the
engagement of the employee level still low. In this paper, PT Svara Inovasi Indonesia will be studied
and improved about their employee engagement to stay competitive with competitors. The factors of
employee engagement level on the organization are measured through the data collected by way of
questionnaire. The main objective of the study was to analyze and interpret the employee engagement
level and improving those levels of engagement. To measure employee engagement with suggestive
improvements, the study uses 3 models; Gallup Q12, Aon-Hewitt Employee Engagement Driver, and
Deloitte Simply Irresistible Organization model. The purpose of this paper to measure and improving
employee engagement levels on PT Svara Innovasi Indonesia. The result came out and identified that
among the employee that recognition, autonomy, and motivation could be improved to increase
engagement level, productivity and reducing turnover. Rewards and incentives are significantly
associated with employee performance.
Keywords: Employee Engagement, Start-Up Company, Gallup Q12, Aon-Hewitt, Deloitte.
ANALYSIS OF THE FOUR LEVERS OF CONTROL APPROACH IN

THE MANAGEMENT CONTROL SYSTEM IN FAST FOOD
COMPANIES: CASE STUDY AT PT LTI
Tamara Saraswati
Faculty of Economic and Business, Universitas Indonesia, Indonesia
tamarasaraswati@gmail.com
ABSTRACT
The concept that underlies a fast food restaurant is how a restaurant can get high sales volume at a low
cost. It applies self-service methods and a non-professional store workforce, yet supported by modern
and productive technology. In Indonesia, the growth and development of fast-food restaurants are very
promising, as evidenced by the proliferation of fast-food restaurants everywhere. PT LTI is one of the
pioneers in Korean fast-food restaurant which entered the Indonesian market since the beginning of
2012 that offers a unique taste of Korean wrapped in the concept of fast food, which is an advantage
for the Company. Yet, PT LTI's financial report recorded loss for seven consecutive years since 2012.
With its unique products and supportive market conditions, PT LTI should not experience profitability
issues. This study aims to analyze the management control system applied by PT LTI using the four
levers of control approach, namely belief systems, boundary systems, diagnostic systems, and
26
interactive control systems. The study was conducted using the case study method and using interviews,
focus group discussions, and questionnaires to obtain the data and information needed. The results of
this study indicate the problems that occur to PT LTI are mainly caused by the inadequacy of the
management control system's application in analysis using the four levers of control approach. The
Company nearly does not apply interactive control systems and has a very weak diagnostic system.
These two problems make it hard to compare and measure the actual performance of the firm, which
will impact the strategy determination and target settlement.
Keywords: management control systems, performance measurement system, four levers of control, fast
food restaurant
THE ESTABLISHMENT OF DECISION MAKING SUPPORT TOOL

FOR INVENTORY CONTROL AND PRODUCTION PLANNING WITH
PERIODIC REVIEW SYSTEM AND LINEAR PROGRAMMING
APPROACH
Redy Ardiansyah 1,* , I Nyoman Pujawan 2 , Niniet Indah Arvitrida 3

1
2,3
redy.mmt17@icloud.com 1 , pujawan@ie.its.ac.id 2 , niniet@ie.its.ac.id 3
ABSTRACT
PT. Mortars is an instant cement producer with many product variants. Some problems that PT. Mortars
encountered are uncertainty of demand, limitation on production capacity, and inventory capacity,
which caused product shortages and high inventory costs. The production scheduling process is
produced manually so it requires a long time, relying on the ability and experience of the production
planner which is vulnerable to mistakes. Therefore, new methods and tools are needed for inventory
control and production scheduling to make sure goods are delivered to customer just in time while
maintaining operational efficiency. Periodic review system (R, S) and (R, s, S) methods are proposed
in this study to improve inventory parameters and reorder systems that have an impact on service levels
and inventory costs. The tools are designed using Microsoft Excel software with solver add-ins
functions and linear programming approaches to generate optimal production schedule decisions
automatically. In order to determine the level of service and inventory costs generated by each method,
a simulation is conducted by using the tools that have been made. The simulation of the existing method
produces a service level of 98,64% and a total inventory cost of Rp. 1.167.160.494. The periodic review
system (R, S) method resulted in increasing service level of 0,96% and lower inventory cost of Rp.
15.130.801 while the periodic review system (R, s, S) method resulted in increasing service level of
1,29% and a lower inventory cost of Rp. 448.653 compared to the existing method. The periodic review
system (R, S) method produces the lowest inventory costs while the method (R, s, S) produces the
highest service level compared to other methods.
Keywords: Production planning and inventory control, Periodic review system (R, S), (R, s, S), Linear
programming
27
OPTIMAL BILLING OFFICER ALLOCATION BASED ON

WORKLOAD IN PT PLN (PERSERO) UP3 PASURUAN
Ari Akhmad K 1,* , Putu Dana K 2 , Adithya Sudiarno 3

1
2,3
Department of Industrial Technology, Institut Teknologi Sepuluh Nopember, Indonesia
ari.akhmad@gmail.com, adithya.sudiarno@gmail.com
ABSTRACT
Trade receivables are one of the problems of companies that implementing post-paid systems.
Receivables issued by PT PLN (Persero) UID East Java every month reach 2.5 trillion Rupiah, of which
40 billion Rupiah are arrears of receivables. To accelerate the receipt of receivables, various efforts
have been made, but have not yet received satisfactory results. One of the satisfying efforts in
accelerating the receipt of receivables is by using a billing officer. The problem faced is that some
service units have not yet received satisfactory results, due to the unbalanced placement of billing
officers.
PT PLN (Persero) UP3 Pasuruan, is one of the fifteen other units with the highest burden per officer.
The results of the study using the NASA-Task Load Index and RSME (Rating Mental Effort Rating)
method found that the workload of billing officers is in the heavy category. So, it is necessary to allocate
and add officers to achieve optimal workload. In addition, the results of the study showed a significant
positive correlation between NASA-TLX and RSME.
Keywords: Rating Scale Mental Effort (RSME), NASA-Task Load Index (NASA-TLX), Workload.
A REVIEW OF PREVIOUS RESEARCH’S METHODS ON

FORECASTING THE LAND VALUE
Bernard Octavianus 1 , Christiono Utomo 2

1,2
Department of Civil Engineering, Institut Teknologi Sepuluh Nopember, Indonesia
bernardocta20@gmail.com 1, christiono@ce.its.ac.id 2,
ABSTRACT
The real estate sector is one of the most important sectors in a country. One of important factor in real
estate sector is the value of land. The value of land can impact of number of sales in real estate product.
The value of land is determined by some factors, among them are the relationship between supply and
demand in the land market and the land’s location, physical structure of the land such as shape and
position, and surrounding area nearby land such as facilities near the land. Forecasting the value of land
is one of the method used to determine the value of land. There are many studies discuss of forecasting
the value of land using different methods. This study discusses the method used in the previous research
about forecasting the value of land through a literature review of 16 relevant journals from the year
2000 to 2019. The results of this study are in the form of mapping various research methods used in
previous research and it can be useful for further research in the area of forecasting the value of land.
The most method used by the literature review is Hedonic Price Modelling method.
Keywords: Real Estate, The Value of land, Forecasting, Literature Review
28
EQUIPMENT LEASING MODEL WITH FAILURE TOLERANCE

COST USING GAME THEORY
Bayu Nur Abdallah 1 , Ahmad Jamil 2 , Virdayani Anggi Leksono 3 , and Nani Kurniati 4
1,2,3
Department of Industrial Engineering, Institut Teknologi Kalimantan, Indonesia
4
bayunur@lecturer.itk.ac.id 1
ABSTRACT
In this study the equipment lease contract, where two players, the lessor, lease the equipment to the user
(lessee), if the equipment fails to exceed the tolerance agreed by both players during the lease period
and needs to be repaired, it is considered detrimental to the lessee, because it results in a loss of potential
revenue will be received from leased equipment. Therefore, the total income of the lessor in the lease
contract may incur penalty costs as a consequence of the lessor for failure to maintain maintenance
performance. We use Nash's game theory formulation to find a win-win solution between players where
it is an equilibrium point for lessor and lessee. The results of this study are, when Lessee decides to
maximize profits, which is the total potential profit gained by the lessee using leased equipment, and
the lessor also decides to maximize their profits derived from the leased equipment by considering
penalty cost as a cooperatively determined variable. The selected scenario is the percentage of the
minimum penalty cost with the maximum level of equipment used.
Keywords: Lease Equipment, Maintenance, Penalty Cost, Exceed Failure, Game Theory
OPTIMIZATION OF GIGABIT PASSIVE OPTICAL NETWORK

(GPON) DEVICES REPLACEMENT INTERVAL
Muhammad Mahrus Syamsurrijal 1 , Abdullah Shahab 2

1,2
m.m.syamsurrijal@gmail.com 1 , Shahab_nqa@yahoo.com 2
ABSTRACT
Entering the industrial era that is increasingly advanced and growing, reliable internet connection
becomes a very important foundation for every business. Internet connection failure or downtime will
be the obstacle and causes much loss both for businessman and for internet provider company. This
research aims to find a solution on how to minimize internet connection failure. One of the various
methods that can be used to overcome the problem is called preventive maintenance. This research is
chosen to determine how far the role of preventive maintenance in reducing the risk of connection
failure due to device failure. Several tools that used in this research, such as statistical distribution to
determine the pattern of device failure, and mathematical formula to calculate the estimated duration of
the downtime occurs based on the time of preventive maintenance was applied. From that calculation,
it can be concluded the optimal time to apply preventive maintenance to minimize downtime duration.
The results reveal that a decreasing downtime value happens when preventive maintenance is applied
at the optimal age of the device. EI8E - 8FE Electrical Interface Card kit was reduced by 8.01% with
an optimal age of 21.82 days. GTGH - 16 Port GPON Line Card devices were reduced by 5.46% with
an optimal age of 16.69 days. EMTPDP-DC Power Board devices are reduced by 0.1% with an optimal
age of 53 days. The GPON MSVG - Control & Switching Card device is reduced by 4.38% with an
optimal age of 32.28 days. MTPD - Power Supply equipment is reduced by 1.2% with an optimal age
of 92.35 days. The ETC8B - 8E1 / T1 CES Card device was reduced by 0.84% with an optimal age of
41.23 days.
Keywords: internet, downtime, data processing, preventive maintenance
29
THE RECOMMENDATION OF PT X’S DISTRIBUTION CHANNEL

STRATEGIES OPTIMIZATION THROUGH ACTIVITY BASED
COSTING APPROACH
Anita Setia Winartati 1*

1
Faculty of Economic and Business, Universitas Indonesia, Indonesia
anitawinartati@gmail.com1
ABSTRACT
Ensuring products and services are well delivered to potential consumers, companies need distribution
channels. The choice of distribution channels used naturally results in different costs. Therefore a
strategy is needed so that the choice used is optimal. Research that uses case study approach, aims to
evaluate the choice of distribution channels used and provide recommendations for optimization of PT
X's distribution channels strategy by a design that considers the customer needs and wants, channels
objectives and constraints, major alternatives used, and its evaluation through Activity Based Costing.
Activity Based Costing is expected to provide PT X’s distribution channels cost calculation more
accurately so that the evaluation of that distribution channels could optimum for taking strategic
decision regarding channel structure and its policies.
Keywords: Recommendation, optimization, strategy, distribution channel, activity based costing.
ANALYSIS THE READINESS OF INTEGRATED REPORTING OF

MINING COMPANY IN INDONESIA
Gita Astyka Rahmanda 1,* , Indah Kartika Sandhi 2 , Zuhrotun 3

1,2,3
Department of Accounting, Universitas Pembangunan Nasional Veteran Yogyakarta, Indonesia
gitaastika.ga@gmail.com1, indahkartikasandhi@gmail.com2, yodaud12@yahoo.co.id3
ABSTRACT
The shifting reporting policy from Sustainable Reporting to Integrated Reporting requires all listing
companies to provide information based on Integrated Reporting Framework. This research aims to
identify the readiness of the mining company in fulfilling all elements of integrated reporting proposed
by the International Integrated Reporting Committee (IIRC). This research is quantitative, testing the
score value of Integrated Reporting element. The score value of Integrated Reporting elements
identified from Mining Company’s Annual Report, sustainability report and the information presented
on the company website. This research use eight elements of the Integrated Reporting Framework which
are Organizational Overview and External Environment, Governance, Business Model, Risk and
Opportunities, Strategy and Resource Allocation, Performance, Outlook, and Basis of Preparation of
Presentation. The population of this research is the mining company listed on the Indonesian Stock
Exchange (IDX) in 2017 and 2018. The sample was taken by using purposive sampling method.
Research data analysis using descriptive statistical analysis in tabular form. The result shows that 7
companies implement all element Integrated Reporting voluntarily. The findings show that the 83%
IDX-listed mining companies have presented an annual report in accordance with the element of
integrated reporting This research also finds that there an inconsistency of other mining companies in
implementing the element of Integrated Reporting.
Keywords: Integrated reporting, mining, voluntarily, readiness.
30
MEASURING EFFECTIVENESS OF TECHNICAL WORK LOADS

WITH THE SWAT (SUBJECTIVE WORKLOAD ASSESMENT
TECHNIQUE) AND WORK SAMPLING METHOD
Moh Sutrisno Abdillah

Department of Magister Management Technology, Institut Teknologi Sepuluh Nopember, Indonesia
mohammad.abdillah@daikin.co.id
ABSTRACT
PT. XYZ is a company that produces air conditioners for several applications in buildings that have a
distribution network of 11 branches in the Indonesian city, one of which is in Surabaya. PT. XYZ
Surabaya branch has a problem with after sales service which is difficulty in being able to complete
customer service on time in repair, maintenance, washing and replacement of spare parts. The impact
is consumers feel less satisfied and can result in sales of after sales service. PT. XYZ Surabaya.
Although there is assistance to serve after sales service from external employees. 40% of orders have
been delayed due to very large after sales service requests, an average of 3-5 days and the percentage
of late SPK about 60%. For this reason, this study aims to find out whether an additional amount or
leveling of workload is needed for internal employees. So, research needs to be done in order to measure
the workload and productivity of the technicians. The method used to measure workload and
productivity uses the Subjective Workload Assessment Technique (SWAT) and Work Sampling
methods to determine whether additional employees are needed, how many employees will be added
and even workload among employees. SWAT results show that the time load factor (T) is the dominant
factor affecting the workload of technicians because technicians are required in terms of time to carry
out the repair process quickly. The work sampling results show all productive employees who have an
average value of 72%, it is necessary to determine the allocation of the addition of internal employees
but taking into account the results of the SWAT method which results show the highest dimension of
load time around 66%. Management decided to do a trial for the next two months. If the KPI after sales
service division continues to show the same results, then an addition of 1 employee is made to improve
the quality of service and smoothing workload among internal employees.
Keywords: Mental Work Load, Time Work Load , SWAT, Productivity, and Work Sampling,
Employee
COMPANY PROFIT PREDICTION BASED ON FORECASTING OF

PORT THROUGHPUT USING TIME SERIES-ADAPTIVE NEURO
FUZZY INFERENCE SYSTEM
Victory Tyas Pambudi Swindiarto 1 , Mohammad Isa Irawan 2

1,2
2
Departement of Mathematics, Institut Teknologi Sepuluh Nopember, Indonesia
vicdc19@gmail.com, mii@its.ac.id
ABSTRACT
As a maritime country, ports play an important role in economic development in Indonesia. Throughput
is an important factor affecting Port Profits. This prediction is needed in an effort to find out the
company's prospects, help estimate the long-term profitability of representatives, predict earnings, and
estimate risk in investment. In this research, forecasting data throughput will be carried out, such as
container traffic, number of ships, export traffics, goods traffic, animal flow and passenger traffic for
the next year using Time Series-Adaptive Neuro Fuzzy Inference System (TS-ANFIS) as an input
parameter in the decision support system. Before predicting the benefits of the port using the ANFIS
method, principal component analysis (PCA) was applied to reduce parameters that did not sufficiently
affect the profits of the port. The data used are time series data from 2009 to 2018. From the system
built it is expected to be able to provide good results in predicting the value of port throughput using
31
TS- ANFIS and to predict profit values using the ANFIS method. The best results from profit prediction
using ANFIS obtained R2 of 0.947, RMSE of 28524582.39, MAPE of 14.74% and MAAPE of 0.145.
From the prediction results, it can be used as a reference for company projections in investing, managing
cash flow, managing assets and global bonds.
Keywords: ANFIS, PCA, Time Series, Throughput, Port, Profit
ANALYSIS HYDROLOGICAL OF JATINANGOR DISTRICT AS A

POTENTIAL HYDROPONIC GROWTH SYSTEM USING NUTRIENT
FILM TECHNIQUE METHOD
Dina Yulianita 1 , Rista Fitri Indriani 2 , Rizha Rizky Aisyah 3

1,2,3
Department of Geophysical Engineering, Institut Teknologi Sepuluh Nopember, Indonesia
dinayulianita@gmail.com, ristafitri31@gmail.com, rizharizky@gmail.com
ABSTRACT
Jatinangor district is volcanic area which have potential abundant of groundwater’s source. Its
landscape formed of valley and hill, that is good enough for capacity of recharge zones and discharge
zones of ground water. Also per capita income in this area is minimum because there are people who
work as unpaid worker and farmer, so in this paper we supposed to build entrepreneurship in that area
for increase their income per capita. In this study we did first is geoelectrical method to explore
groundwater so that we could get information about the aquifers. After that we got resistivity value and
the indication of ground water then we drilled in the potential groundwater area. From the geoelectrical
data, the study area is suspected to have ranges of resistivity value from 3,492-699 Ωm called as
confined aquifer which is located at depths of more than 1.3 m below ground (bmt). Also we did
hydroponics grow system using NFT for to know how suitable this area for hydroponic’s planting.
Microclimate conditions: temperature is 20.1°C-35.2°C, humidity is 42.5%-60% and intensity of
sunlight is 7,102.69-74,619.4 lux and value of hydroponic growth system measurement: EC, pH, DO
are suitable for growth of water spinach plants. From this study we can know that our geoelectrical
exploration generates 1,380,463 litre/year of ground water, so we think that groundwater can be
distributed to 250 house in Jatinangor Area to do hydroponic growth system. In a year we can get 18,458
USD for sell that hydroponic’s product which is water spinach.
Keywords: entrepreneurship, hydroponic, per capita income, water spinach.
EVALUATING THE SUCCESS OF E-INVOICE IMPLEMENTATION

AT A STATE-OWNED ENTERPRISE USING DELONE & MCLEAN IS
SUCCESS MODEL
Debbie Amalina 1 , Erma Suryani 2

1
2
Department of Information System, Institut Teknologi Sepuluh Nopember, Indonesia
1
debbie.amalina@gmail.com
ABSTRACT
E-Invoice considered as one of the most implemented financial information systems these recent years.
E-Invoice had grown from a system that brings convenience, into a part of the strategy to fulfill
corporate expectation. However, it’s uncertain whether E-Invoice implementation indeed successfully
brings proven benefits into the company business. Therefore, the aim of this study is to identify the
indicators that affect the success of E-Invoice implementation in a particular state-owned company,
based upon DeLone & McLean IS Success Model. In terms of evaluation, previous research regarding
32
E-Invoice mostly discussed about the key factors that influence the adoption of E-Invoice. Lesser
literatures purposed at studying the success of the implementation, related to the system performance.
According to DeLone & McLean IS Success Model, there are six variables used as basic measurement,
namely information quality, system quality, service quality, user satisfaction, intention to use, and net
benefits. Following that, a set of structured questionnaire arranged and distributed to 34 users of an E-
Invoice system provided by a state-owned enterprise headquartered in Rembang, Indonesia, including
vendors and employees. The data then will be processed using Partial Least Square (PLS) method. The
result showed that Information Quality and System Quality gave significant impact to User Satisfaction
and User Satisfaction gave significant impact to Net Benefits. Meanwhile, Service Quality is not proven
empirically to gave significant impact to both User Satisfaction and Intention to Use.
Keywords: DeLone & McLean IS Success Model, E-Invoice, Financial Information System,
Information System Evaluation, Partial Least Square
THE RATE OF SELLER CORRECTNESS IN NAMING BATIK SOLO

PATTERN: STUDIED IN INDONESIA ONLINE MARKETPLACE
Berlian Rahmy Lidiawaty 1 , Mohammad Isa Irawan 2 , Raden Venantius Hari Ginardi 3
1,3
2
Department of Mathematics, Institut Teknologi Sepuluh Nopember, Indonesia
berlidiawaty@gmail.com , mii@its.ac.id, hari@its.ac.id
ABSTRACT
Every pattern in batik Solo has different meaning that affects its use. There are patterns for cultural
ceremony, including funerals. Therefore, the seller of batik Solo’s product have to be able to give the
right title as the name of its product in online marketplace, so the customer will not misswear the batik
in the wrong ceremony. According to the importance of naming batik Solo’s product, this study aims
to assess the accuracy of batik Solo pattern naming by sellers in Indonesian online marketplace. Thus
the result of it can be used by the buyer as a recommendation where is the best marketplace to purchase
the batik Solo product. First, the study collect the images sample from four biggest marketplace in
Indonesia; Tokopedia, Bukalapak, Shopee and Lazada. The sample was collected by inputing the name
of batik Solo pattern in the marketplace’s search bar. The keywords that have been used to collect the
sample are batik parang, batik truntum, batik sawat, batik kawung and batik slobog. Those are the kinds
of batik Solo pattern that has different expedience from each other. After 834 samples have been
collected, the study assigns whether the seller give the correct name to the batik Solo product or not.
The result of this study are the correctness percentage (CP) of the seller in naming their batik Solo
product. In general the CP is 82,13%, Marketplace with the highest CP is Lazada (95,42%) and the
highest CP of pattern is parang (91%). Beside that, the study also rates marketplace with the parameter
of Best Marketplace by Pattern (BMP) and Best Marketplace of Category (BMC). The study divided
the parameters to rate marketplace, because the best marketplace that has the highest correctness
percentage in one category of a pattern is not always be a marketplace that has the highest correctness
percentage in that pattern.
Keywords: batik Solo pattern, batik product, marketplace online, seller correctness.
THE ROLE OF PUBLIC RELATIONS IN IMPROVING HOTEL ROOM

OCCUPANCY IN ANYER AFTER TSUNAMI
Widya Nur Bhakti Pertiwi 1,* , Diqbal Satyanegara 2 , Asmi Ayuning Hidayah 3
1,2,3
Faculty of Economic and Business, Universitas Sultan Ageng Tirtayasa, Indonesia
ABSTRACT
The purpose of this research is to figure out the role of public relations, as well as the strategy of public
relations in the effort to improve the hotel occupancy rate in Anyer, Serang, Banten after the Selat
Sunda tsunami. The methodology used in this study is a qualitative descriptive approach, with with in-
33
depth interviews to collect data. This method of data collection is commenced by interviews with hotel
managers in Anyer. The samples of this research are five hotels in Anyer Serang, Banten, to represent
their respective classes: five-star hotels, four-stars, three-star, and budget hotels. The results of this
study show that the PR of the hotels in Anyer have done their role well, but they have not been able to
increase the maximum the number of room occupancy of the hotels in Anyer, Serang, Banten.
Keywords: hotels business, public relation, promotion strategy
METAL CASTING RISK MANAGEMENT: CASE IN CEPER KLATEN
Sadi 1 , Zuhrohtun 2 , Indra Kusumawardhani 3

1
Department of Industrial Engineering
2,3
Department of Accounting
Universitas Pembangunan Naional “Veteran” Yogyakarta Indonesia
(sadi@upnyk.ac.id 1 , zuhrohtun@upnyk.ac.id 2 , indra.kusumawardhani@upnyk.ac.id 3 )
ABSTRACT
This study investigates the implementation of risk management in metal casting industry. Previous
research only focus on production process risk, but this study identify the implementation of business
process risk management. The sample consist of 60 companies joined in Batur Jaya Cooperative, Ceper
Klaten. This study uses survey method, the questionnaire including four dimensions of risk
management: strategic business risk, operational risk, reporting risk, and compliance risk. The result
show that the implementation of strategic business risk and reporting risk management still low. The
implementation of operational risk and compliance risk management are higher than another
dimensions of risk.
Keywords: risk management, metal casting, process business
MAXIMUM CALCULATION OF OPERATIONAL DELAY AND

ADDITIONAL INVESTMENT COSTS TO FEASIBILITY OF
INVESTMENT AT PANDAAN-MALANG TOLL ROAD
Dina Yunanda 1 ,Christiono Utomo 2 , Maranatha 3

1,2,3
dinayunanda17@gmail.com
ABSTRACT
Pandaan-Malang Toll Road is a toll road that stretches from Pandaan to Malang along 38.448
kilometers. The construction of this toll road began in 2016 and is planned to be completed as a whole
in November 2018. However, there have been delays in its journey due to delays in land acquisition
and the discovery of the Sekaran site at STA 37 + 650. Delay will affect investment strategies and
decisions.
The stages of work carried out are: finding secondary data from investors about the investment costs
where the NPV of Rp. 1,281,139,000,000 and IRR 13.81%, continued to compile and recalculate
secondary data including investment costs due to delays in land acquisition. The final step is to make
some alternative delays in project acquisition (5 years and 10 years), calculated investment costs along
with bank interest plans and investor income. From this the sensitivity analysis is carried out with three
factors in it namely: an increase in investment value, a decrease in income and changes in the discount
factor 1) Relationship between NPV and Bank Loan Interest Rates Decorate the NPV and IRR values
of each interest rate and then graphed 2) The relationship between NPV and income Make a toll revenue
simulation from the initial revenue plan. Then calculate the NPV and IRR to obtain a graph of the
relationship between NPV and toll road revenue.
34
This method is to obtain the expected results about the limits of changing investment decisions.
Keywords: Investment, Toll Road, NPV, IRR
DESIGN AND DEVELOPMENT OF DATA MANAGEMENT SYSTEM

TO SUPPORT THE PREPARATION PROCESS OF ACCREDITATION
FORM FOR PROGRAM STUDY
Artin Finalita 1,* , Ervina Ahyudanari 2

1,2
setiawanartin@gmail.com1 , ervinaa.ariatedja@gmail.com2
ABSTRACT
In order to realize public accountability, the program study must actively build an internal quality
assurance system. To prove that the internal quality assurance system has been implemented properly
and correctly, the program study must be accredited by an external quality assurance institution. Criteria
for evaluating commitments in accreditation are outlined in number of standards and are presented by
programs study in instruments of accreditation forms. The problem is that the process of collecting data
and documents for supporting accreditation forms are not easy and fast because the data and documents
have not been properly managed and stored so far. This study purpose to design and develop an
information system oriented to the standards of accreditation BAN-PT to provide convenience the data
needs in the Program Study for the process of preparing accreditation forms. The System Development
Life Cycle (SDLC) method with the waterfall model is used in designing this system. The limitation of
the activity stages requirement analysis, system design, implementation and testing the system. The
results obtained from this study is application of a data management information system based on the
standards of the BAN-PT accreditation form with the results of the functional testing of the system
running properly. So that it can provide benefits that the process of preparing accreditation forms can
be easier.
Keywords: Accreditation Form, SDLC, Waterfall, Data Management.
IMPROVEMENT UNPLANNED DOWNTIME ON BOILER USING

FAILURE MODE EFFECT ANALYSIS METHOD AND RELIABILITY
CASE STUDY: STEAM-ELECTRIC POWER PLANT
Anggy Iswanto 1,* , Suparno 2

1
2
anggyiswanto1@gmail.com1 , suparno@ie.its.ac.id2
ABSTRACT
Maintenance in an industry needs to be considered in an effort to maintain the condition of production
facilities in order to continue operating properly. XYZ Steam Power Plant (PLTU) is one of the private
power plants (Independent Power Producer / IPP) with capacity a generator of 2×615MW, XYZ PLTU
sells electricity to the State Electricity Company (PLN) as the main consumer. The problem that is faced
by the XYZ PLTU which often happens is unplanned downtime in Boilers resulting in decreased
availability. Data from unplanned downtime during 2019 shows that the boiler is often stopped by a
total of 39 days. For this reason, improvement efforts are needed to reduce unplanned downtime in
boilers using the Failure Mode Effect Analysis (FMEA) and Reliability methods. Before the
improvement process is done, the first step that needs to be done is to identify the symptoms to find out
the root cause of the problem using the Fault Tree Analysis (FTA) method. After knowing the root
cause of the problem, then the analysis process is carried out with a Pareto diagram to find out the most
common problems. The FMEA method is used to measure the risk level of a boiler failure by measuring
35
the value of the Risk Priority Number (RPN) by ranking criteria, namely: Severity (S), Occurrence (O),
Detection (D). From the analysis and discussion, there were three critical damages with RPN tube leak
value of 405, slagging and fouling of 270, and Submerged Scrapper Chain Conveyor (SSCC) of 40.
The proposed priority of repairs was tube leak by carrying out tube coating and water canon actions
Keywords: Boiler, Unplanned Downtime, Reliability, Failure Mode Effect Analysis (FMEA).
FACTORS OF USER ACCEPTANCE IN USING MOBILE PAYMENT

1
Lusia Permata Sari Hartanti, 2 Anton P.W Nomleni
Universitas Matana, Tangerang, Indonesia
ABSTRACT
The development of information technology continues to experience development along with the
development of human needs. This technological development causes changes in economic, social and
cultural aspects. One example of this development is the emergence of financial technology (fin-tech).
M-payment in Indonesia became the main player in the Fin-tech industry by controlling 43% of the
total fin-tech players in Indonesia. The purpose of this study is to examine the factors that influence the
user acceptance of mobile payment. A survey was conducted to gather data which was coded in SPSS.
Out of total of 137 respondents filled a questionnaire which used Go-Pay and OVO application, 122
respondents were validated. The analysis revealed that Attitude Toward Using, Intention to Use,
Perceived Compatibility, Perceived Usefulness, Perceived Ease of Use, Perceived Trust significantly
influenced Attitude Toward Using. The results of data analysis contribute to the body of knowledge by
demonstrating that the above factors are critical in user acceptance.
Keywords: financial technology, mobile payments, user acceptance.
MAPPING INDONESIA’S POVERTY OF

REGENCIES/MUNICIPALITIES IN SUPPORT OF LOWERING
POVERTY RATE POLICIES
Edmira Rivani 1 , Hilma Meilani 2 , Dewi Wuryandani 3

1,2,3
Secretariat general and Body Expert of House of Representatives of Republic of Indonesia
3dm1r4.er@gmail.com, h_meilani@yahoo.com, dewi.wuryandani@gmail.com
ABSTRACT
Poverty is one of the serious problems still faced by developing countries, one of them is Indonesia.
Poverty is not only understood as limited to economic inability, but also failure to fulfill basic rights
and differences in treatment for a person or group of people in experiencing life in dignity. Poverty is
also viewed in a multidimensional manner because it includes the inability of access economically,
culturally, geographically, and in the community. One important factor in handling poverty is accurate
data and government programs that are right on target. Poverty mapping is needed, so that government
programs can run efficiently. In this research, grouping regencies/municipalities in Indonesia using K-
Means Cluster analysis. In this analysis, the data used are the percentage of the poor, the poverty line,
the percentage of the poor based on work status, and housing facilities. The result of this research shows
that there were three (3) clusters of poverty mapping in Indonesia, i.e low, middle, and high areas of
poverty. In conclusion, there are many regencies/municipalities which are need government’s attention.
Keywords: poverty, cluster analysis, k-means cluster, social protection programs
36
GOVERNMENT POLICY ON DIGITAL ECONOMY AND

TECHNOPRENEURSHIP IN INDONESIA
Dewi Wuryandani 1 , Hilma Meilani 2 , Edmira Rivani 3

1,2,3
Sekretariat Jenderal dan Badan Keahlian DPR RI
dewi.wuryandani@gmail.com 1 , h_meilani@yahoo.com 2 , rif_green@yahoo.com 3
ABSTRACT
Indonesia is one of a country with a fastest-growing economy. Indonesia as one of the countries that
has entered the global economy must be prepared to face the challenges that arise. In facing these
challenges, efforts are needed so that Indonesian products can be used as a mainstay in international
trade, including handicraft products, agricultural products, textiles, and other products. In the context
of globalization, competitiveness is the key to being able to compete and survive in the face of a free
competition. Increasing competitiveness requires the creativity of business people by improving the
quality of products, as well as the quality of their management, including human resources, in this case
the ability in the digital field. The development of the digital economy will also impact on the
development of the payment system, central bank operations, and technopreneurship. The digital
economy also has an influence on society and region. This study uses a descriptive approach that offers
a watchful depiction of a particular individual or group about the occurring circumstances and
symptoms. The secondary data collection method of this study is that content documentation was taken
from books, magazines, newspapers, articles, journals, or other data sources. The data analysis
technique of this study is content analysis. The content analysis method is principally a systematic
technique for analysing messages content and processing messages or a device for observing and
analyzing the contents of open communication behaviors and selected communicators. This study
concludes that the policy should be driven by government.
Keywords: digital economy, policy, technopreneurship, economy
APPLICATION OF HOUSE OF RISK (HOR) MODELS FOR RISK

MITIGATION OF PROCUREMENT IN THE BALIKPAPAN
SAMARINDA TOLL ROAD PROJECT
Doddy Arief Wibowo 1,* , Ervina Ahyudanari 2,*

12
doddy_08@yahoo.com 1 , ervinaa.ariatedja@gmail.com2
ABSTRACT
The Balikpapan Samarinda Toll Road Project, which was built for 99 km, has a relatively short time to
carry out work, which is 3 years. The accuracy in the completion of the project is closely related to the
accuracy of material procurement during project implementation. Risk analysis has been done based on
the ISO 31000: 2009 where the risk of delays in the procurement of materials included in the high risk
category with a high level of probability and heavy impact. In this study, the House of Risk (HOR)
method is used where the first phase begins identification of risk events and the second phase is risk
management. Advantages of this method is on the framework that can cover the entire process of risk
management analysis. HOR is a method that focuses on preventive actions by determining the most
important causes of risk and then determining priority mitigation actions implemented. The results
showed 14 risk events and 15 risk agents that could potentially occur in the material procurement
process. From these results, 4 risk agents were selected as the cause of the risk based on the Pareto
diagram which requires further theatment from management. Based on the analysis of selected
preventive measures, 3 mitigation actions proposed to be followed up in this study include coordinating
with the finance department to monitor supplier bills, coordinating with the production department to
get an accurate procurement schedule, and evaluating when appointing suppliers.
Keywords: Risk management, House of Risk (HOR), risk mitigation, material procurement
37
A SYSTEM PERFORMANCE ANALYSIS OF SHIP TO SHORE

OPERATION CONSIDERING CRANE AVAILABILITIES USING
SIMULATION APPROACH
Bayu Dwi Aqsha 1 , Nurhadi Siswanto 2 , Suparno 3

123
bayudwiaqsha@gmail.com , siswanto@ie.its.ac.id , suparno@ie.its.ac.id
ABSTRACT
Indonesia as a state with many island is a nation that has a difficulty in establishing national distribution
logistic. To accommodate such a problem, port terminal should be developed in many places in the
country. This phenomenon makes many new port development must handle many incoming vessels
with increasing container flow, especially, a new port with ecogreen labelled such as Teluk Lamong
Port Terminal in East Java, Indonesia. The problem definition pushed many logistic researcher to study
the feasibility of port terminal productivity. One of the main activities in port terminal is the loading
and unloading activities. If this activity is held, than many business process in the terminal is stopped.
The study research should be started from the crane availability of ship to shore operations. Because of
many complexity in the observed system, discrete event simulation is used to rate the terminal operation
performance. The incoming vessels is in stochastic settings. The simulation is done for a year. After the
model of the simulations is verified and validated using statistic T-test, then the model is continue to
see the scenario effect to the system. The scenario is using two factorial design experiment for knowing
the significant relationship of crane availability and truck deployment to the system performance.
Keywords: Container Terminal; Discrete Event Simulation; Port Logistics; Ship to Shore;
A POSITIONING MAP AND FUTURE RESEARCH AGENDA OF

COLLABORATIVE CONSUMPTION
Damayanti Octavia 1,2 , Gatot Yudoko 1 , Reza Ashari Nasution 1

1
School of Business and Management ITB
2
Faculty of Economics and Business, Telkom University
ABSTRACT
Collaborative consumption (CC) is the new business model which overlaps with the concept of sharing
economy (SE). However, CC has some unique characteristics that are not found in SE. This study aims
to compare the two based on three dimensions: compensation, ownership, and platform. E-Commerce
(EC) is included into the comparison in order to show that CC is actually a combination of SE and EC,
thus covering a larger set than the other two concepts. The method used in this study is the literature
study. The methods used CC concept manually and VOSviewer software to reassure and explore the
unique characteristics of CC in comparison with SE and EC. The positioning map based on two
dimensions: compensation and platform generate six business models that can be represented the
characteristic of CC, SE, and EC. The six models are: (1) platform-based and monetary compensation;
(2) platform-based and non-monetary compensation; (3) platform-based and without compensation; (4)
non-platform-based and monetary compensation; (5) non-platform-based and non-monetary
compensation; (6) non-platform-based and without compensation. The last dimension is ownership
describe that CC activity is including exchange-based and access-based activity, while SE provides
access-based activity only and EC offering exchange-based activity. The study also aims to discover
the unique characteristics of CC that will be used as the basis for developing a future research agenda
of CC.
Keywords: Collaborative Consumption, Sharing Economy, E-Commerce.
38
DISCRETE-EVENT SIMULATION FOR CLASSIFYING THE

CONTAINER YARD AVAILABILITY BASED ON DOCK UNLOADING
ACTIVITY IN GREEN PORT
Mahya Indra Tama 1 , Nurhadi Siswanto 2 , Suparno 3

indratama25@gmail.com , siswanto@ie.its.ac.id , suparno@ie.its.ac.id
ABSTRACT
The development of systems and technology in the industry especially in the supply chain sector
currently has a significant influence on the speed and accuracy along the supply chain. Throughout the
supply chain the influence of various facilities has an important role in the value chain itself (value
chain). Terminal Teluk Lamong is the only container loading and unloading service company in
Indonesia that applies the green port concept with renewable loading and unloading equipment
technology. One of the unique and prominent renewable concepts is the docking station, which aims to
speed up loading and unloading activities. Terminal Teluk Lamong has 5 yards available with 30
docking gates. The problem is that the loading and unloading activities are mixed in 5 yards so that the
concept of docking that initially accelerated loading and unloading has decreased. The discrete event
simulation aims to help classify which yards are suitable for unloading activities and the rest for loading
activities. This discrete event model only makes for unloading activities, because the unloading
activities at the most activity that dominant in company. The model verification is obtained "no error"
and model validation is less than 5%. Based on the best scenario is to use 3 yard containers with 9 gate
of docking.
Keywords: Green Port, Discrete, Docking, Container Yard.
KPI SELECTION USING THE AHP METHOD ON SOE X
Regine Rahmada Berliana 1 , Budi Sulistyo 2 , Litasari Widyastuti Suwarsono 3

1,2
School of Industrial and System Engineering, Telkom University, Bandung, 40257, Indonesia
3
regineberliana19@gmail.com1 , budiyayo@gmail.com2 , litarif@gmail.com3
ABSTRACT
PT X (Persero), a state-owned enterprise under the Ministry of Indonesia SOEs (KBUMN), is required
to set up the Key Performance Indicators (KPI) Regulations based on the Assessment Criteria for
Performance Excellence (KPKU). The re-weighting of KPIs using the Analytical Hierarchy Process
(AHP) method is conducted by selecting performance indicators based on five perspectives. Based on
the study results, selected performance measures for financial and market perspectives are cash position,
cash-to-cash time cycle, income, and financial operations efficiency. Selected performance measures
for customer focus perspective are customer complaints, complaint management, effective complaint
resolution, and warranty claims; customer satisfaction and dissatisfaction; and retention, acquisition,
and loss of customers and customer accounts. Selected performance measures for product and process
effectiveness perspective are product performance, work system performance, improved performance
of administrative functions and other supporting functions; and indicators of internal responsiveness.
Selected performance measures for the perspective of workforce focus are turnover and effectiveness
of training, retraining, or cross-functional training. Selected performance measures for leadership,
governance, and community responsibility perspectives are the company's contribution to social
welfare, achievements worthy of note in this field; and environmental, legal, and regulatory compliance.
Keyword: AHP, Criteria Selection, KPI, KPKU, Perspectives, SOE
39
DEVELOPING BUSINESS STRATEGY OF TELKOM INDONESIA TO

ACHIEVE PROFITABLE GROWTH IN ENTERPRISE SEGMENT
Hafiz Reza Noorzaman 1 , Priyantono Rudito 2

12
School of Business & Management ITB Jakarta
afiz.noorzaman@sbm-itb.ac.id, priyantono.rudito@sbm-itb.ac.id
ABSTRACT
The declining business performance in mobile segment has caused Telkom must look for new revenue
generator from another segment. The enterprise segment is expected to compensate this condition
considering it is the second largest revenue contributor for Telkom and it is also projected to grow (Frost
& Sullivan, 2018). The enterprise segment will also open up opportunities for Telkom to realize a
national digital ecosystem that supports the government's vision to become the largest digital economy
in Southeast Asia. However, Telkom's business performance in enterprise segment is still not optimal.
Low profitability is a major issue in this segment. Therefore, it is necessary for Telkom to develop
business strategy to achieve profitable growth in enterprise segment based on external and internal
environment analysis. The external analysis is conducted by using PESTEL and Porter's Five Forces.
Meanwhile, internal analysis is conducted by using RBV, VRIO, and business model analysis.
Alternative strategies were established by using SWOT analysis and TOWS matrix and formulated into
corporate-level strategy, business- level strategy, and functional-level strategy. At the end of 2024,
Telkom enterprise segment is projected to generate Rp 55.6 trillion revenue, CAGR 21%, 25.8%
EBITDA margin, 11.3% net profit margin, and 95% collection ratio.
Keywords: Profitability, ICT Solutions, B2B, Parenting Strategy
OVERCOMING PROJECT DELIVERY DELAYS IN A CONSULTING

FIRM: A KNOWLEDGE MANAGEMENT PERSPECTIVE
Claudia Ayu Putri

claudiaa.putri@sbm-itb.ac.id
ABSTRACT
Based on Investment Coordinating Board (BKPM) press release, the investment realization in Indonesia
for the period of 2015-2018 shows a positive trend. In addition, the issuance of Presidential Regulation
No. 24 of 2018 related to Online Single Submission (OSS) which facilitates the issuance of licensing
in Indonesia. This has a direct impact on the consulting firms, as the Foreign Investment Company (PT
PMA) tends to transfer their internal activities to service provider companies to provide opportunities
to fulfill their objectives to gain competitive advantage. Seeing this great potential, leads to growth in
companies engaged in consulting. In Jakarta alone, there were at least 66 consulting firms which are
working in similar field. During project completion, there are several obstacles causing delays in project
delivery namely transfer of knowledge that was that was not carried out effectively due to changes in
regulations. This research uses a qualitative method in the form of interviews processed through coding
categorization, observation & archive at a consulting firm, BDO Indonesia. Furthermore, knowledge
management systems, SECI and knowledge flow are presented. The result of this research shows the
importance of knowledge management perspective to overcome the project delivery delays in the
consulting firm.
Keywords: Knowledge Management System, SECI, Knowledge Flow
40
LAND ACQUISITION PROBLEMS PROJECT FOR ELECTRICAL

INFRASTRUCTURE DEVELOPMENT
Adi Pitra Perdana 1,* , Mohammad Arif Rohman 2

1
2
adipitraperdana@gmail.com, arif@ce.its.ac.id
ABSTRACT
The land is a critical resource for infrastructure development. However, land acquisition was still as the
biggest problem in realizing infrastructure development in Indonesia. Electricity project is one of the
infrastructure projects strategic and needs to be realizing in a short period. Effort at investigating the
factors causing a problem in land acquisition for electricity infrastructure projects through an empirical
method in Indonesia received scant attention. Therefore, the purpose of this study is to identify and
critically assess the factors causing land acquisition problem for electricity infrastructure development
using an empirical approach. The study adopted literature review and questionnaire survey. Literature
review was using to identify the factors causing in land acquisition problem, which was using to design
the questionnaire survey culminating in data analysis. In order to capture a broad perception, the
questionnaires were administered to three different primary stakeholder groups comprised consultants,
project owner and government. Data collected were analysed using mean score. The study revealed the
mean score ranking of 24 identified factors causing in land acquisition problem for electrical
infrastructure development. Five highest problems in land acquisition projects are (1) A project has not
integrated with City Plan; (2) The part of land that is not acquired cannot be utilized by the owner; (3)
Inventory data is not accurate; (4) Poor stakeholders coordination; (5) Differences interpretation of land
acquisition regulations.
Keywords: Land Acquisition, Infrastructure, Electricity
STUDY OF TREATMENT PROCESS IMPROVEMENT OF FECAL

SLUDGE IN SURABAYA CITY AND OPTIMIZATION FOR THE
RETRIBUTION MANAGEMENT
Farid Pratama Putra 1 , Eddy Setiadi Soedjono 2

12
Departement of Environmental Engineering, Institut Teknologi Sepuluh Nopember, Surabaya, 60111,
Indonesia. E-mail: 1faridfaridfarid20@gmail.com, 2soedjono@its.ac.id
ABSTRACT
IPLT Keputih is one and only fecal sludge treatment plant in Surabaya City. As mentioned on Perda
No 1 Tahun 2016 Kota Surabaya, fecal sludge is one of the public services with current retribution cost
of Rp. 15.000/m 3 . However, the retribution cost does not cover all fecal sludge treatment cost, rather
merely as indicator for public participation to treat their fecal sludge. Throughout 2014-2018, the
number of treated fecal sludge in IPLT Keputih is 134.537,52 m 3 while the fecal sludge potential is up
to 2.756.146,5 m 3 . In order to increase public participation, it is necessary to review value and sytem
of fecal sludge treatment and adjust it with local economic condition. In addition, to support the
treatment potential, IPLT Keputih also needs some optimization in the retribution management.
The method used in this study is started by collecting primary and secondary data about the treatment
and retribution system. Laboratory test result will be the basic of process performance. After all data
are complete, there will be some analysis based on the evaluation of process and operation,
improvement process and operation recommendation based on process experiment, and retribution
system optimization. To optimize the value of retribution and system, the optimal value of retribution
and maximum service (treatment and desludging) is Rp. 12.000/month combined with PDAM
retribution. This will in return increase public participation in fecal sludge treatment.
Keywords: Fecal Sludge, IPLT Keputih, Retribution
41
DESIGN PROCESS OF RECLAMATION IN FORMER MINING

EXCAVATION WINONGAN AREA, PASURUAN, JAWA TIMUR
Dina Yulianita 1 , Rista Fitri Indriani 2 , Rizha Rizky Aisyah 3

1,2,3
Department of Geophysical Engineering, Institut Teknologi Sepuluh Nopember, Indonesia
dinayulianita@gmail.com, ristafitri31@gmail.com, rizharizky@gmail.com
ABSTRACT
In this paper, we did analysis of former andesite mining area in Pasuruan, East Java. This mining activity
pollutes the environment because used open pit method, so reclamation activities must be revegetation
to restore the function of the area in accordance with its purpose as a forest land with a forest type
(production forest). The purpose of this study is to plan a land structuring system as forestry land which
is assessed from the availability of overburden and top soil. Research methods for land use planning
include land management, maintenance and monitoring. The research activities included the
identification of the reclamation technical components and the plan for land use modeling. We will do
monitoring survey using geoelectric resistivity and Induced Polarization (IP) method. For revegetation
with 10,558 sengon seedlings planted during 25 working days. We also used Leguminoceae as a cover
crop. These types of grasses which is very fast plant growth and it is expected that by planting these
plants can immediately cover the land surface. Surface covered by plants will be protected from direct
pressure from rainwater, so that the soil does not break into smaller grains and is not easily carried by
rainwater flow. For follow-up planning, the sengon tree will certainly produce sengon wood and the
Leguminoceae cover crop will produce peas which will certainly benefit after its time to harvest. Also
if we add variations of cover plants on the next project, it can be used as a conservation area as well
recreational park. This will have a positive impact for local people in this and Pasuruan will become to
be a tourism business area.
Keywords: benefit, business, mining, reclamation
FACTORS THAT INFLUENCE MIGRANTS ENTREPRENEURSHIP

ORIENTATION IN VILLAGE OF ORIGIN (CASE IN GILANGHARJO
VILLAGE OF BANTUL DISTRICT)
Sauptika Kancana 1,* , Lukmono hadi 2 ,

1,2
Department of Business Administration, UPN Veteran Yogyakarta, Indonesia
s_kancana@yahoo.com1, hadi.lukmono@yahoo.co.id2
ABSTRACT
The phenomenon of migration has been lasting since a long time ago and takes place almost in some
communities. It also happens in society of Gilangharjo village of Bantul District of Yogyakarta
Province. From preliminary survey, it was got that getting better livelihood still to be the most of the
reasons. The majority of them around 75% are below 30 years old by having undergraduate education
up to 70%. Nevertheless the migrants still have good relational embeddedness with their family in
village of origin by sending remittance in the form of money around 80% of total remittances. The
problem is this amounts of money mostly used for consumption and just a little use for business. As
businesses themselves can be an economic driver which can enhance villagers livelihood economic
much better. Moreover by having many entrepreneurs in the village, it can reduce the number of poverty
too and prevent villagers go out from their village. Hence, we need to know more about the factors that
influences migrants entrepreneurship orientation in Gilangharjo as their village of origin. This study
took 60 migrants as samples by cluster sampling that are from among 15 sub districts in Gilangharjo
village and used multiple dummy variable regression analyses to examine the data. There some factors
that influence migrants entrepreneurship orientation, those are: gender, education, age, income, type of
job, job location. From the result of hypothesis testing, income factors has the biggest influence by
having effective contribution 27,61% and relative contribution by 41,89 while type of job variable
42
giving the lowest contribution among all variables by1,88% and for relative contribution by 2,85%. As
being a predominant factor among the others, income per capita of the migrants take a crucial role
relating with entrepreneurship orientation of the migrants themselves. In concordance with that it
becomes concern for the family in village of origin manages the money as a remittance for some
commercial activities such as for running a business.
Keywords: migrants, remittance, income, entrepreneurship, business
TRUST AS A SOCIAL CAPITAL FOR ENTREPRENEURSHIP TO

CREATE INNOVATION
Andrean Kisima Oei 1,*, Aluisius Hery Pratono 2

1,2
Department of Business and Economics, Universitas Surabaya, Indonesia
ABSTRACT
One indicator of the success of an entrepreneur can be measured by the innovation he created. It is
essential that an entrepreneur has the ability to interact and work together in groups so that innovation
can be created. Trust is a social capital that makes internal cooperation work well. Competitive
aggressiveness is one of the dimensions of entrepreneurial orientation that is still contractual in its
impact on innovation. This study wants to find out the relationship between trust in competitive
aggressiveness and innovation and the effect of competitive aggressiveness on innovation. Data
collection collected using a questionnaire consisting of two parts, the first in the form of open questions
to find out problems or difficulties experienced by students and in the second part in the form of
questions with a Likert scale. The data took from students who took entrepreneurship courses at
UBAYA university. The data collected amounted to 100 and then processed by PLS-SEM analysis
using α = 5%. This study found that trust is a critical factor for innovation creation and positively
influences to bring about competitive aggressiveness. Trusts make the process of working together and
sharing information in groups work well. Other findings from this study also show that competitive
aggressiveness has a positive impact on innovation.
Keywords: Trust, Social Capital, Competitive Aggressiveness, Innovation.
FACTORS THAT AFFECT E-WORD OF MOUTH, BEHAVIORAL

INTENTIONS, AND E-LOYALTY THROUGH E-CUSTOMER
SATISFACTION FOR E-COMMERCE USERS
Rolan Patrada 1,* , Erna Andajani 2

1,2
Department of Business and Economic, Universitas Surabaya, Indonesia
patrada.rolan@gmail.com1, worldnot2013@gmail.com2
ABSTRACT
The 4.0 industrial revolution has changed people's behavior to use everything through technology. This
happens also in terms of shopping that can be done by many people through e-commerce. This study
aims to examine the effect of online convenience, website design, security, information quality, and e-
service quality on e-word of mouth, behavioral intentions, and e-loyalty through e-customer satisfaction
respondents who use e-commerce to shop at Indonesia, especially Surabaya. The data used in this study
are primary data obtained through distributing questionnaires to 205 respondents who are male and
female e-commerce users, who are at least 15 years old, and have conducted transactions in e-commerce
at least 5 times in the past year. The sampling technique in this study is non-probability sampling. This
research uses a quantitative approach using statistical testing. The test was carried out using the
Structural Equation Modeling (SEM) method with the SMART-PLS 3.0 program. The results of this
study indicate that only online convenience and security have an influence on other dependent variables
through e-customer satisfaction, while website design, information quality, and e-service quality have
43
no effect. Online convenience and security have a significant positive effect on e-customer satisfaction,
higher convenience and security provided by e-commerce will increase e-loyalty, behavioral intentions,
and e-word of mouth, through e-customer satisfaction.
Keywords: Online Convenience, Website Design, Security, Information Quality, e-Service Quality, e-
Word of Mouth, Behavioral Intentions, e-Loyalty, e-Customer Satisfaction, e-Commerce.
SYNCHRONIZING BUSINESS AND LEGAL ORIENTED DIVISION: A

KNOWLEDGE MANAGEMENT PERSPECTIVE
Luh Kadek Nia Prestisia Sudarta

School of Business Management, Institut Teknologi Bandung, Bandung, 40312, Indonesia.
Email:luh.sudarta@sbm-itb.ac.id
ABSTRACT
The most important indicator of success of a project is to complete it in the scheduled time. When delay
occurs due to the synchronization issue between business and legal division, it affects the performance.
This paper aims to analyse the synchronization issue between business and legal division and determine
the solution through the knowledge management perspective. Qualitative research method was used in
this study. Data were gathered through interview and observation. The result indicate that the existing
strategic and retail asset leveraging process flow (SOP) are inefficient. The modification of the existing
process flows can overcome the synchronization issue, by inviting the legal experts to give their legal
opinion about the issue, where the legal opinion can be used to determine the project’s continuity. KM
frameworks like SECI and PPT will also be applied to support the proposed process flow. The findings
of this study will be useful for company when facing the synchronization issue between different
characteristics division. This study is among the first to overcome the project delay caused by the
synchronization issue among two different divisions, legal and business, using a knowledge
management disciplines. In this study, solution was offered through Standard Operating Procedure
(SOP) modification and knowledge management framework, which were SECI and PPT.
Keywords: project delay, asset leveraging, process flow, knowledge management, SECI, PPT
FINANCIAL DISTRESS PREDICTION MODELS IN PROPERTY

SECTOR COMPANIES LISTED IN INDONESIA STOCK EXCHANGE
Meita Tri Herlina, Werner R. Murhadi

Departement of Business and Economic, University of Surabaya, Surabaya, 60293, Indonesia. E-mail:
meitatriherlina@yahoo.com, wernermurhadi@gmail.com
ABSTRACT
Along with the unstable national and global economic conditions, investors and consumers defend
themselves to invest in the property sector. Companies go public in obtaining capital markets as a means
to obtain sources of funds. Investors and creditors will see the financial condition required before the
company will increase financial distress (financial distress) or not before investing their capital.
Therefore, analysis and prediction of a company's financial problems is very important. This study uses
the Financial Distress model by using discriminant analysis. The independent variables used are
financial ratios which are divided into 4 categories (1) Liquidity Ratios, (2) Solvency Ratios, (3)
Activity Ratios, (4) Profitability Ratios. This research uses quantitative with the Multivariate
Discriminant Analysis (MDA) model. The sample data used in this study includes property, real estate,
and construction sector companies listed on the Indonesia Stock Exchange in the 2014-2018 period.
44
This study produces a financial distress model Z-score = -3,569 + 6,910DTA - 1.107DTE + 7,515ROE
+ 3,573OPM with a cut-off value of - 3,521. When the z-score of the company <-3,521 then the
company is included in the group that changes financial difficulties, conversely if the z-score of the
company> -3,521, the company is included in the non-financial pressure group.
Keywords: Multiple Discriminant Analysis (MDA), Financial Distress, Property Sector
ANALYSIS OF LOCAL CONTENT POLICY IMPLEMENTATION IN

COMPANY NJH
Daniel Marhara Hasudungan Simanjuntak1, Adirizal Nizar2

12
School of Business and Management Institute Technology of Bandung, Jakarta, 12950, Indonesia. E-mail:
danielm.simanjuntak@sbm-itb.ac.id, adirizal.nizar@sbm-itb.ac.id
ABSTRACT
Oil and gas companies, contractors and suppliers, under the regulation by the Ministry of Energy and
Mineral Resources (EMR), must implement local content implementation in procuring materials and
services for oil and gas activities. Company NJH, as one of Production Sharing Contractors, faces
problems in the inefficiencies of implementing the local content policy. Three main problems became
apparent: unrealistic roadmap implementation, unstandardized contractor performance, and NJH’s
human resources constraints. Qualitative methodology through interview sessions is used to analyze the
current situation within NJH to understand the underlying issues, identify alternative solutions and
formulate business solution proposal. Fishbone analysis is used to find the root cause of the
inefficiencies. PDCA cycle analysis is also used to formulate business process improvement. The
formation of a market research team is recommended to help resolving the roadmap implementation
inefficiencies. The goal is to analyze the current SKK Migas PTK 007 Revision 4’s (PTK 007) roadmap
adoptability and formulate optimized roadmap to be more practical to contractors and suppliers. A
guidance program to support contractor’s documentation format and standards combined with the hiring
of local content experts are also recommended as business solution with a goal to expedite verification
processes.
Keywords: Local content policy, Procurement & Contracting, Fishbone diagram, Plan - Do - Check -
Act cycle (PDCA).
THE EFFECTS OF MOBILE PAYMENT DIMENSIONS TOWARD

CONTINUANCE INTENTION IN SURABAYA
Sandra Yunita1*, Erna Andajani2

1,2
Department of Business and Economic, Universitas Surabaya, Indonesia.
5120067.sandra@gmail.com1, worldnot2013@gmail.com2
ABSTRACT
The 4.0 industrial revolution allows people to make payments using mobile devices which is called
mobile payment. Mobile payment users in Indonesia have enlarged a significant improvement in the
last few years. However, the use of mobile payment in Indonesia has not dominated yet. Most of the
payments that they use are ATM Transfers, debit cards, and internet banking. These indicate the lack
of continuance intention in using a mobile payment. The aim of this study is to examine the effects of
mobile payments dimension (mobility, customization, security, reputation), service quality toward
continuance intention through trust, and also the effects of trust toward continuance intention through
perceived risk. The data used in this study are obtained through a research questionnaire. Respondents
in this study were 170 Go-Pay and OVO users domiciled in Surabaya who made transactions with Go-
Pay and OVO at least twice in the last few months. The sampling method of this study was non-
45
probability sampling. This study uses a quantitative approach with the Structural Equation Modeling
(SEM) method for statistical test. SEM analysis was carried out using the Analysis of Moment
Structures (AMOS). The results of this study indicate that mobility and security have a significant
positive effect on trust. In the other hand customization, reputation, and service quality do not affect
trust. Trust has a significant positive effect on continuance intention and perceived risk. Meanwhile, the
perceived risk made a significant negative effect on continuance intention.
Keywords: Mobile Payment, Mobility, Customization, Security, Reputation, Trust, Perceived Risk,
Continuance Intention
IMPROVEMENT OF PLASTIC FACTORY EFFICIENCY WITH LEAN

MANUFACTURING METHOD
Edwin Ardyanto 1, Mokh Suef 2

Departement of Management Technology, Institut Teknologi Sepuluh Nopember, Surabaya, 60264, Indonesia.
E-mail: ardyantoedwin@gmail.com, m_suef@ie.its.ac.id
ABSTRACT
Plastic Factory is a manufacturing company engaged in the field of flexible packaging with a make to
order system that produces laminating films using a laminator machine. However, the production
process has constraints such as defective product results, the activity of waiting too long from some
production activities and excess production. These activities include waste or waste, resulting in
companies experiencing losses. The formulation of the problem in this research is how to reduce
activities that do not provide added value or waste in the production process of the Laminator machine
with the Lean Manufacturing method. The result of waste that often occurs is defect (20.96%), waiting
(19.35%) and over production (18.81%). Mapping tools used based on the results of the questionnaire
into the VALSAT (Value Stream Analysis Tools) matrix are Process Activity Mapping (42.42%).
Based on recommendations for improvement through questionnaires and analysis Root Cause Analysis
for Value Added Ratio (VAR) before the improvement of 78.95%, while after making improvements
the VAR value amounted to 81.45%.
Keywords: Lean Manufacturing, waste, VALSAT, Value Added Ratio.
QUALITY CONTROL OF PLASTIC BOTTLE IN EFFORTS TO

CONTROL DEFECT PRODUCT
Tri Ilma Sari1, Moses Laksono Singgih2

1,2
triilmasari@gmail.com, moseslsinggih@gmail.com
ABSTRACT
Quality is one of the most important things in terms of competition between companies. Home
industries that are unable to compete in quality will be unable to compete. This results in significant
losses, as well as loss of consumer confidence. Home ink bottle industry manufactures goods by order,
only produces 4-6 kinds of products. the manufacture of ink bottles begins with heating the plastic
pellets, cutting the mold, forming the bottle using a mold and finally the sorting process. This process
results in various defective products, like dirty bottle, dent bottle, and half-dead bottle. Failure to control
the quality of one product will affect a variety of other consumers and may occur in other home
industries. Therefore we need a method of changing the quality of products from the ink bottle home
industry. Product quality control can apply the Seven Tools and Failure Mode Analysis (FMEA) method
46
to control product quality. This application method is expected to increase productivity, be able to
compete with competitors, increase consumer confidence, and can also help as a subvendor in helping
produce ink bottles from other large companies. the results of this study show that the average product
defect is 22.5%, the most product defects are dented bottles, the causes of dented bottles and dirty
bottles are not related, while others are related, product defects are still within the control limits, and
the main causes are caused by machines and humans.
Keywords: Defective Products, FMEA, Control Chart, and Quality.
LEAN MINING ANALYSIS IN GOLD MINING USING WASTE

ASSESMENT MODEL
Liga Indriyani1 and Moses Laksono Singgih2

1
Department of Management Technology, Institut Teknologi Sepuluh Nopember, Surabaya 60264, Indonesia.
E-mail: ligaindriyani027@gmail.com
2
Department of Management Technology, Institut Teknologi Sepuluh Nopember, Surabaya 60264, Indonesia.
E-mail: moseslsinggih@ie.its.ac.id
ABSTRACT
This research identifies non-value added activities and minimizes waste in the production process at a
gold mine. Problems that occur include the presence of waste defects in the form of choke ore materials,
mismatches in dore bullion printing, and equipment damage. Then the waste waiting caused by low-
level bin ore and the presence of ponding during leaching. In addition, there is also waste overprocessing
in the form of carbon regeneration and transportation processes in the form of altered and distant ore
transportation distances. The occurrence of waste can be reduced/eliminated using the Lean Mining
approach which is a method to streamline the process by eliminating/reducing the presence of waste in
the mining process. Identify waste using the Waste Assessment Model (WAM) tools. The results of the
analysis show that the highest waste rating is a defect, motion, waiting, and process with successive
percentages of the largest ie 20.75%, 18.42%, 17.57%, and 14.36%. From these results then
recommendations for improvements that can be proposed are controlling the size and composition of
ore-sized mixtures, increasing the efficiency of the crusher using TPM analysis, optimizing
maintenance, making machines/systems automatically filling gold solutions, and making standardized
work.
Keywords: Lean, Lean Mining, Gold Mining, Waste, Waste Assessment Model
STRATEGY FOR GROWING THE BUSINESS OF REPRESENTATIVE

OFFICE COMPANY IN IRON AND STEEL INDUSTRY
Herry Winarso, Anh Dung Do

Master of Business Administration, Institut Teknologi Bandung, Indonesia
hwins@live.com, andydo.teaching.research@gmail.com
ABSTRACT
Iron and steel industry is among the essential strategic groups of the national industry since iron and
steel products are not only raw materials for metal-based manufacture industries but also as pillars of
development in infrastructure. The development of the iron and steel industry requires comprehensive
handling; in the mastering of processing technology and the resources added value. The iron and steel
industry is the “Backbone” in supporting the development of the national economy. Therefore, the
Government’s role becomes crucial in developing the national iron and steel industry. Initially, the
47
Indonesian steel industry was the largest in ASEAN, however over time, the position of Indonesian
declines and no longer the largest. DAN is one of the three top manufacturers of plants and machines
for the steel-making industry in the world. The unavailability of adequate government protection to
domestic producers made imported steel products streamed heavily in all upstream and downstream
sectors. This situation made the steel producer cannot grow and become stagnant in income; it cannot
compete in costs; therefore, cannot invest and innovate effectively. The unavailability of the significant
investment made DAN business in Indonesia become tough to grow. The purpose of the research is to
develop a business strategy for DAN representative office to grow its business in Indonesia and choose
a value proposition to the Indonesian market. To achieve the research objective, data collection in the
method of interviews into Indonesia iron and steel industry stakeholders, along with a direct survey
questionnaire into the experts to understanding industry situation and stakeholders' perspective of DAN
overall performance. The various analysis framework, named PESTEL, Five Forces Porter, SWOT,
were utilized to understand Indonesia iron and steel market, and company internal advantages and
disadvantages in responding to it. The result of strategies is implemented with sequences: costing
evaluation, financing support, human resources, partnership development, and investment.
Keywords: Business Strategy, Iron and Steel industry, Steel Plant Making, Representative Office
MULTICRITERIA ANALYSIS TO DETERMINE LOCATIONS OF

RESTAURANT BRANCH USING BAYESIAN NETWORK
Nilna Fauzia 1*, Moses Laksono Singgih2

12
nilna.putrifauzia@gmail.com1, moseslsinggih@ie.its.ac.id2
ABSTRACT
In determining the location of restaurant branch, companies must submit several criteria. These criteria
come from company management and consumers. These criteria are needed so that the restaurants that
are presented in accordance with the expectations of management and can attract customers as much as
possible bring optimal profits for the company. This study aims to determine the most optimal
alternative locations for one restaurant in Surabaya based on multicriteria analysis of one restaurant in
Surabaya. The method used in this research is the Bayesian Network. Data obtained by selecting criteria
for management and restaurant customers. The questionnaire consisted of 2 steps, the first step was a
criterion for restaurant choices, and the second step was a high level, according to the criteria for a
restaurant. Next is to do versus alternative locations. Related to the total weighting of each criteria and
alternatives. The results obtained from this study the following are the best alternatives that are
recommended to determine the location of the restaurant.
Keywords: Alternative, Bayesian Network, Criteria, Location
BUILDING INFORMATION MODELING (BIM) TECHNOLOGY

ACCEPTANCE ANALYSIS USING TECHNOLOGY ACCEPTANCE
MODEL (TAM)
Felix Andrian Prihatono 1,*, Tri Joko Wahyu Adi2

1,2
felix.andrian@gmail.com, tri_joko@ce.its.ac.id
ABSTRACT
The growth of an industry growth couldn’t be separated from technology development. Nowadays,
technology development mostly affected by digitalization, which brought us to industry 4.0 era. The
same thing also occurs in construction industry, although its development relatively slower than the
48
growth in manufacturing industry. Construction technology, such as Building Information Modeling

(BIM), 3D printing, and robotic equipments, has been introduced to construction industry. BIM is
defined as digital representation of physical and functional characteristics of a facility, forming a
reliable basis for decisions during its life-cycle. However, in the end, technological development in
Construction Industry depends on industry players’ readiness to accept and implement the most advance
technology. This research’s focus is on BIM technology acceptance among players in Indonesia
Construction Industry. The research will be conducted in Indonesia Construction Industry, data will be
collected through questionnaires asked to the industry players, such as, consultants, project owners, and
contractors who have already use BIM technology for their projects. The analysis will be conducted
using Technology Acceptance Model (TAM). TAM is a model which was developed to enhance our
understanding about user acceptance of a technology, thus could enable technology designer and
implementator to evaluate the system before it being implemented. The research’s result shows that
Indonesia Construction Industry is able to accept BIM technology, the conclusion is taken because all
the variables used in TAM has higher than 3 on 1 to 5 Likert scale. Path analysis also shows that Attitude
Toward Usage variable do not affect Behavioral Intention variable. Direct, Indirect, and Total Effects
analysis show that BIM technology acceptance is affected by Perceived of Usefulness. This result could
be used as a basis to introduce BIM to new users, that people are more interested in its usefulness rather
than ease of use variable.
Keywords: Technology Acceptance Model, Construction Industry, Structural Equation Modeling,
Path Analysis, AMOS.
PROPOSED STRATEGY FOR LEVERAGING FIXED ASSET OF

TELECOMMUNICATION COMPANY
Ariesca1, Priyantono Rudito2

1,2
School of Business and Management, Institut Teknologi Bandung, Jl. Ganesha 10 Bandung 40132, Indonesia
ariesca@sbm-itb.ac.id, priyantono.rudito@sbm-itb.ac.id
ABSTRACT
The declining of revenue growth experienced by Telkom Indonesia at 2018 as one of the
telecommunication company in Indonesia, resulted in their commitment to fix it for next periods. As
one of the functional unit at Telkom Indonesia, Finance Functional Unit committed to this goal, by
leverage company’s assets which designated to Asset Management Center. With more than 3000 land
and building as their fixed assets, there are many fixed assets that have not been used optimally or idle,
meanwhile those assets could provide maximum economic value if leveraged properly. It is necessary
for Asset Management Center to create the most appropriate strategy for them, in order to leverage
assets. Therefore, the formulation of proposed strategy for Asset Management Center to leverage its
fixed assets was carried out. This research use qualitative and quantitative methodology, by gather
primary data through observation; interview; questionnaires, and secondary data from annual report;
web pages; and etc. These data analyzed using Environmental Analysis and Strategic Factor Analysis
Summary (SFAS) Matrix, henceforth used for the formulation of proposed strategy using Data
Triangulation, Market Segmentation; Targeting; and Positioning, and Diamond Strategy. The result
obtained is a proposed strategy for the Asset Management Center to conduct cooperation with Telkom
Group entities, in creating a co-working space which equipped with digital technology IoT, based on
the capability that Telkom Group have in providing digital technology services, in order to implement
synergy group program and increase revenue growth as the goal of Telkom Indonesia.
Keywords: Fixed Asset, Strategy, Leveraging Asset, Co-working Space, IoT, Synergy Group
49
DO LIQUIDITY, ASSET QUALITY, FIRM SIZE, AND EFFICIENCY

AFFECT BANK PROFITABILITY? EVIDENCE FROM INDONESIA
STOCK EXCHANGE
Ni Komang Ardini Febrianti Puteri

Magister Management Study Program of STIE Perbanas Surabaya, Indonesia
2018611008@students.perbanas.ac.id
ABSTRACT
Nowadays modern economy cannot be thought without banks. The commercials banks listed on the
Indonesia Stock Exchange (IDX) is expected to be a strong and highly competitive bank, which
contribute to the growth and even distribution of sustainable regional economies. However, there are
still 15 banks that have negative trend in 2018. The purpose of this research is to analyze whether the
LDR, NPL, SIZE and BOPO have significant influence simultaneously and partially to ROA
commercial banks listed in Indonesia Stock Exchange (IDX). The study followed a descriptive research
design and used secondary data obtained from the company annual reports and partly from the
commercial banks. There is one basic theory about signalling theory and previous research found some
propositions: 1) LDR have significant effect to ROA, 2) NPL have significant effect to ROA, 3) SIZE
have significant effect to ROA, 4) BOPO have significant effect to ROA. The implication of this
research is expected to be used as consideration in overcoming the problem to improving bank health,
especially on bank profitability.
Keywords: Liquidity, Asset Quality, Firm Size, and Efficiency.
CUSTOMER PERCEIVED SERVICE QUALITY, PRODUCT QUALITY,

SATISFACTION AND LOYALTY IN BEAUTY BUSINESS
Lisa Restiana
lisarestiana@gmail.com
ABSTRACT
In the hyper competitive and low entry barrier in beauty industry, customer loyalty is critical factor for
gaining success for the company. The customer loyalty and satisfaction are key of success factor for
strengthen bussiness performance. By creating and preserving customer loyalty, business entities can
develop a long term relationship with the customers. The purpose of the research is to know further the
determinant of customer satisfaction and loyalty from service quality and product quality. This study is
designed by qualitative research by using theoretical review based and supporting by previously
research. The basic concepts underlyed this theoretical review are dimensions of service quality,
product quality, customer satisfaction, and customer loyalty. By critical review and classifying the
result of previous research, this research found some propositions: (1) Service quality have significant
effect on customer satisfaction (2) Product quality have significant effect on customer satisfaction (3)
Service quality have significant effect on customer loyalty (4) Product quality have significant effect
on customer loyalty (5) customer satisfaction have significant effect on customer loyalty.
Keywords: Service Quality, Product Quality, Customer Satisfaction, Customer Loyalty
50
EFFECT OF LIQUIDITY, ASSET QUALITY, FIRM SIZE,

EFFICIENCY AND SOLVABILITY OF PROFITABILITY IN PRIVATE
COMMERCIAL BANK GO PUBLIC
Devinta Ayu Ramadhani

ABSTRACT
Bank is the type of business in financial service is growing rapidly. Bank performance of the financial
aspect are presented in the financial statements need to be analyzed by means of Financial Ratio.
However, there are still 14 banks that have negative trend in 2018. This study aimed to analyze the
effect of LDR, NPL, SIZE, CAR, and BOPO to ROA in the Private Commercial Bank Go Public. The
study followed a descriptive research design and used secondary data obtained from the company
annual reports and partly from private commercial bank go public. There is one basic theory about
signaling theory and previous research found some propositions: 1) LDR have significant effect to
ROA, 2) NPL have significant effect to ROA, 3) SIZE have significant effect to ROA, 4) CAR have
significant effect to ROA, 5) BOPO have significant effect to ROA. The implication of this research is
used as a material consideration of solving the problem faced by banks in increasing bank profitability.
Keyword: Liquidity, Asset Quality, Firm Size, Efficiency and Solvability.
THE CONTRIBUTION OF SOCIAL MEDIA AND E-WOM ON BRAND

IMAGES AND PURCHASE INTENTION
Arliyarini Erlikamila Yanti1, Tatik Suryani2

1,2
Department of Magister Management, STIE Perbanas Surabaya, Indonesia
erlikamilayantiarli@gmail.com1, tatik@perbanas.ac.id2
ABSTRACT
Recently, many companies used social media (Facebook and Instagram) for promoting their product
and services. Is social media has a significant contribution on marketing performance? Many research
focus on sales as marketing performance, less of the focus on other marketing performance such as: E-
WOM, brand images and purchase intention. The specific focus of the research (1) to examine the
influence of social media (Facebook and Instagram) toward E-WOM, (2) to examine the influence of
E-WOM towards brand image (3) to examine the influence of brand image toward purchase intention
(4) to examine the influence of E-WOM toward purchase intention and (5) to examine is brand image
mediating the influence of social media and E-WOM toward purchase intention. This research is
qualitative design based on theoretical review and supported by many previous research. The basic
concept of theory is about social media quality, E-WOM, Brand Image, and Purchase Intention.The
proposition as the result studies can be investigated empirically.
Keywords: Risk management, price uncertainty, supply chain management, Logistics and
Transportation, Energy Related Operations
51
A SYSTEMATIC LITERATURE REVIEW OF LIQUIDITY, ASSET

QUALITY, EFFICIENCY, AND SOLVABILITY OF PROBABILITY ON
FOREIGN BANK
Arie Dwi Kurniawati

2018610997@student.perbanas.ac
ABSTRACT
An assessment of the performance of a foreign bank can be done by analyzing its financial statements.
Financial performance of foreign banks in Indonesia when viewed from ROA has not been satisfactory.
The aim of this study is to analyze whether the LDR, NPL, BOPO, and CAR have significant influence
simultaneously and partially to ROA foreign banks. The paper is conceptual and qualitative in nature.
This study examines 8 previous studies that discussed the effect of liquidity, asset quality, efficiency
and solvability of profitability in banks.The Study followed a descriptive research design and used
secondary data obtained from the company annual reports and partly from the foreign bank. There are
one basic theory about signaling theory and previous research found some propositions : 1) LDR have
significant effect to ROA, 2) NPL have significant effect to ROA, 3) BOPO have significant effect to
ROA, 4) CAR have significant effect to ROA. The implication of this research can be used as input for
banks in managing business risk in an effort to obtain the expected level of profit.
Keywords: Liquidity, Asset Quality, Efficiency, Solvability
FINANCIAL LITERACY, ENTREPRENEUR’S MOTIVATION, AND

INDUSTRIAL ENVIRONMENT TO INCREASE OF SMES
PERFORMANCE
Kenyo Puspito Rini1, Iramani2

kenyopuspitorini@gmail.com1, iramani@perbanas.ac.id2
ABSTRACT
SMEs or small and medium enterprises currently have a very important position not only in
employment, and the welfare of the community in the region, in many cases SMEs can stabilize the
problem of social inequality. Therefore, SMEs is required to have a good performance. There are a
basic theory about financial literacy theory argues that the behavior of people with a high level of
financial literacy might depend on the prevalence of the two thinking styles according to dual-process
theories: intuition and cognition. This study aims to examine the influence of financial literacy,
entrepreneur’s motivation, industrial environment, and competitive strategy on performance of small
and medium enterprises. By classifying the result of previous research, this research found some
propositions : (1) financial literacy has a significant effect on the performance of SMEs (2)
entrepreneur’s motivation significantly influences the performance of SMEs (3) industrial environment
significantly influences the competitive strategy (4) competitive strategies significantly influence SME
performance (5) industrial environment significantly influences the performance of SMEs. The
proposition as the result studies can be investigated empirically.
Keywords: SMEs’s Performance, Financial Literacy, Entrepreneur’s Motivation, Industrial
Environment, Competitive Strategy.
52
DETERMINANTS OF BANKRUPTCY BANKING AFTER THE

GLOBAL FINANCIAL CRISIS (GFC) : REVIEW OF THEORITICAL
FOUNDATIONS
Asfahan Amir Ishak1, Abdul Mongide2

asfahanishak@gmail.com1, mongide@perbanas.ac.id2
ABSTRACT
The failure of some financial institutions can cause other banks to go bankrupt, and ultimately cause
damage to the financial system throughout the world. Bankrupt is a condition in which a company
suffers from a lack of funds to run its business. This design of this research is qualitative method based
on theoritical review from many literatures and previous researches related with these concept. There
are two basic theory about (1) signaling theory for providing better information and positive signals
about the company, as well as negative signals to and (2) the margin pressure theory for measuring
about risk of negative effects from internal or external forces on a company's profitability margins. This
study aimed to determine the significant contribution of internal factors such as : size, equity to total
asset, loan to asset ratio, cost to income ratio, loan loss reserves, and from external factors such as :
gross domestic product (GDP) growth, and inflation in predicting bankruptcy bank after the Global
Financial Crisis (GFC). The researcher believes that the proposition of this study results can be test
empirically mainly in banking insdustry.
Keywords: Bankruptcy, Financial Crisis, Financial ratios, Macroeconomics.
THE DETERMINANT OF PROFITABILITY OF ISLAMIC

COMMERCIAL BANK: A REVIEW AND RESEARCH SUGGESTIONS
Hartika Prawidaningrum Harahap1

Hartikaharahap95@gmail.com
ABSTRACT
The bank in carrying out its business activities relies on the trust of the public and other parties such as
shareholders. Bank need to keep their financial performance be stable and even increase. The measure
of financial performance achievement that a bank achieved can be seen the level of profitability of the
bank. This study limited to variable include: third-party funds, non-performing financing, good
corporate governance, and profitability. The purpose of the research is to know further third-party funds,
non performing financing, and good corporate governance on profitability of sharia commercial banks
in Indonesia. This study is designed by qualitative research by using theoretical review based and
supporting by previously research. The basic concept underlined this theoretical review are dimensions
of profitability, third-party funds, non performing financing, and good corporate governance. By critical
review and classifying the result of previous researchs, this research found some propositions: (1) third-
party funds have effect on profitability (2) non performing financing have effect on profitability (3)
good corporate governance have effect on profitability (4) third-party funds, non performing financing,
good corporate governance have effect profitability simultaneously. The implication of this research is
expected to be used as consideration in overcoming the problem to improving bank health, especially
on bank profitability.
Keywords: Third-Party Funds, Non Performing Financing, Good Corporate Governance, and
Profitability.
53
A SYSTEMATIC LITERATURE REVIEWE OF PERFORMANCE

MANAGEMENT OF ZAKAT FUNDS INSTITUTIONS ON
REDISTRIBUTION OF INDONESIAN REVENUE
Zainiyatul Afifah1
1
ABSTRACT
The main purpose of zakat as an Islamic financial instrument that aims as an equal distribution of
revenue and maslahah. Indonesia with the Muslim majority community, has great potential in collecting
zakat funds, it is expected to be a solution to the income inequality and poverty in Indonesia. However,
the realization of zakat still far from the potential. It is indicate that the performance of zakat fund
management institutions has not been maximized. This study aims to review and organize the
performance management of zakat fund institution and organize its impact on income equality and
poverty in Indonesia. This study provides a qualitative and critical review of efficiency performance
management zakat fund institution and the influence on income distribution and poverty alleviation in
Indonesia By critical review and classifying the result of previous research found some propositions:
(1) Management of input and output of zakat funds have affect on the performance of zakat institutions
(2) the efficiency of the performance management of zakat fund institutions have impact on the
equitable distribution of zakat funds (2) the effectiveness distribution of zakat fund institution have a
significant affect on poverty alleviation and equitable distribution of income.
Keywords: Zakat fund Institutions, Efficiency, Income Equation, poverty alleviation.
MARKET REACTION OF STOCK SPLIT ANNOUNCEMENTS ON

LISTED COMPANIES IN INDONESIA STOCK EXCHANGE
Adhe Erma Laurenchya1

1
renchya.laurenchya@gmail.com
ABSTRACT
The Issues of stock split is still debatable in the economic field. This is indicated by the mismatch
between the theories referred to with practices in the capital market. The focus of the research is to
investigate the determinant of the market reaction in the period before and after the announcement of a
stock split. This study is designed by qualitative research by using theoretical review based and
supporting by previously research. The basic concept underlyed the theoretical review are dimension
of trading volume activity, abnormal return, and bid-ask spread. By critical review and classifying the
result of previous research, the research found some propositions : (1) stock split have effect on trading
volume activity (2) stock split have effect on abnormal return (3) stock split have effect on bid-ask
spread.
Keywords: Stock Split, Trading Volume Activity, Abnormal Return, Bid-Ask Spread.
54
GOOD CORPORATE GOVERNANCE AND LEVERAGE OF

FINANCIAL PERFORMANCE: REVIEW AND RESEARCH
SUGGESTIONS
Lailis Syafa’ah
lailissyafaah03@gmail.com
ABSTRACT
Some manufacturing companies in Indonesia are having financial performance problem, which have
suffered continuous losses in recent years. Financial performance problem of manufacturing companies
was caused by some factors, such as high operating costs and management chaos. This indicates that
the company is having financial performance problems. This study aimed to review theoretical of good
corporate governance which is measured by using (board of commissioners, independent board of
commissioners, board of directors, institutional ownership), and leverage on financial performance.
This study is designed by qualitative research by using theoretical review based and supporting by
previously research. There are two basic theory about agency theory and trade off theory. The result
analysis from some previous research found some propositions : (1) board of commissioners have an
effect on financial performance (2) independent board of commissioners have an effect on financial
performance (3) board of directors have an effect on financial performance (4) institutional ownership
have an effect on financial performance (5) leverage have an effect on financial performance.
Keywords: Good corporate governance, leverage, financial performance
ASSESING THE FINANCIAL PERFORMANCE FOR FIRMS: IN

PERSPECTIVE ENVIRONMENTAL PERFORMANCE, CSR, GCG,
AND LEVERAGE
Agda Laily Ahadiya

agdalailyahadiya@gmail.com
ABSTRACT
The dry season in 2019 is used by companies to carried out "land clearing" of forests for get a benefits,
so the company performance needs to be questioned. This study aimed to complete bibliography on the
subject research which focus on financial and non-financial aspect, because many studies about this
focus only on financial aspect. So, this research analyze the effect of Environmental Performance,
Corporate Social Responsibility (CSR), Good Corporate Governance (GCG) as non-financial aspect
and Leverage as financial aspect on Financial Performance. This research is designed by qualitative
research with theoretical reviews as the main method. The authors conducted a systematic review of
the an articles were indentified from international and national business journals published between
2014 and 2019. There are three basic theory about agency theory, stakeholder theory, and trade-off
theory as the foundation for reviewing some previous research. By the classifying the result found some
proporsitions: 1) The good of environmental performance affect the financial performance, 2) The
higher disclosure of Corporate Social Responsibility affect the financial performance, 3) The good of
Good Corporate Governance affect the financial performance and, 4) The ratio of Leverage affect the
financial performance.
Keywords: Return On Asset, PROPER, Independent Board of Commissioners, Audit Committee, Debt
Ratio, Debt to Equity Ratio.
55
THE PERCEIVED EASY OF USE ON SOCIAL MEDIA AT EVENT

ORGANIZER BUSINESSES: CUSTOMER PERSPECTIVE
Rezki Nur Amalia Achmad, Basuki Rachmat2

rezkinura@gmail.com, basuki@perbanas.ac.id2
ABSTRACT
The development of internet technology has positive impact for improving business performance.
Social media such as Facebook, Twitter, Instagram can be easily accessed by anyone and enable
customers interact with others like face to face communication. Now days, wedding organizer also
using social media for marketing activities. . Some wedding organizers use Instagram social media as
a marketing strategy, because Instagram social media is a way for wedding planners to introduce
themselves to the wider community. This study aims to determine the application of E-Commerce affect
the perception of ease in the Event Organizer business and determine the application of social media
affect the perception of ease in the Event Organizer business. This research uses a qualitative approach
with a case study method that will be described descriptively from the results of data collection.
Keywords: E-commerce, social media, event organizer
THE REVIEW OF THEORETICAL BANKRUPTCY BANKING AFTER

THE GLOBAL FINANCIAL CRISIS
Shinta Hidayatul Ummah1, Suhartono2, Abdul Mongid3

1,2,3
Department of Magister Management of STIE Perbanas Surabaya, Indonesia
shintahidayatulummah@gmail.com1, suhartono_12@yahoo.com2, mongide@perbanas.ac.id3
ABSTRACT
Every company is vulnerable to bankruptcy, including banking industry. Bankruptcy of a bank will
have an effect on other industries, it as intermediation institution. Therefore research about indicator to
predict the bankruptcy is important. Banks can manage bankruptcy risk from the efficiency side. This
study focus on the effect financial ratio, size, and macroeconomic to bankruptcy predictions. This
research is based on theoretical review studies. There are signaling and efficiency theory as basic
theories related with these concept. By classifying the result of previous research, found some
propositions: (1) Return on Asset is able to predict bank bankruptcy, the higher Return on Asset the
lower possibility to bankruptcy, (2) Equity to Total Asset is able to predict bank bankruptcy, the higher
Equity to Total Asset the lower possibility to bankruptcy (3) Size is able to predict bank bankruptcy,
the higher Size the lower possibility to bankruptcy (4) Inflation is able to predict bank bankruptcy, the
higher Inflation the higher possibility to bankruptcy (5) Gross Domestict Product is able to predict bank
bankruptcy, the higher Gross Domestic Product the higher possibility to bankruptcy. The research
believes that the proposition of this study result can be test empirically mainly in banking industry.
Keywords: Bankruptcy, Financial Ratio, Size, Inflation, Gross Domestic Product.
56
THE EFFECT OF TRANSPARENCY ONBRAND LOYALTY
Irkhamnah Aisyah Yuana1, Yudi Sutarso2

1,2
Department of Magister Management of STIE Perbanas Surabaya, Indonesia
2017610905@students.perbanas.ac.id1, yudi@perbanas.ac.id2
ABSTRACT
Bank, certainly wants to provide their best services to minimize the customer’s complaint. One of the
efforts made by the banking industry is to serve their customers using transparency, so that all
information is conveyed clearly. Transparency is also expected to increase brand loyalty to the
customers. Conceptual paper method is used to this study based on theoretical review from many
literatures and previous researches related with these concepts. The basic concept of theory used in this
study is Customers who get operational transparency express greater trust and support. This study aimed
to analyze the effect of Transparency on Brand Loyalty. By classifying the result of previous researches,
this study found some propositions : (1) Transparency has a significant effect on Brand Trust on
customer in Bank Jatim (2) Brand Trust has a significant effect on Brand Satisfaction on customer in
Bank Jatim (3) Brand Trust has a significant effect on Brand Loyalty on customer in Bank Jatim. The
independent variable in this study was Transparency, and for dependent variables were Brand Trust,
Brand Satisfaction, and Brand Loyalty. The sampling technique plan in this study will be a non-
probably sampling method in Bank Jatim located in Surabaya, Indonesia.
Keywords: Transparency, Brand Trust, Brand Satisfaction, and Brand Loyalty.
STRATEGY FORMULATION TO ELEVATE JENANG KUDUS

COMPETITIVE ADVANTAGES USING BUSINESS MODEL CANVAS
IN CV BARAKAHFOOD DELICIA
Hilda Awwaliya1,* and Sandhy Widyasthana2

1,2
hilda.awwaliya@sbm-itb.ac.id1, sandhy.widyasthana@sbm-itb.ac.id2
ABSTRACT
Food and beverage industry have strong correlation with tourism sector. Thanks to the diversity of
ethnic groups contribution in Indonesia. In this social media era, born new trend in tourism called “food
tourism”, a combination of tourism activity and culinary. This trend is a potential for companies
engaged in the ethnical culinary field to grab this opportunity by binding their traditional culinary
products with tourism activity offering, including for CV BARAKAHFOOD DELICIA, producer of
Jenang Kudus, authentic traditional food from Kudus that established for more than 100 years.
Currently, this company is still run as traditional food producer in Indonesia with a focus on selling
Jenang Kudus products in owned stores and several conventional channels. This is difficult if they want
to expand the market to "food tourism". Existing business model capture in nine building blocks in
Business Model Canvas. With current business model, company experience decreases in direct sales,
not achieved revenue growth target, and the biggest issue is very weak brand recognition since
unsegmented customer based. Current business model also evaluates using environmental analysis
based on market forces, key trend forces, industry forces, and macroeconomics forces. Besides that,
business model assessment using SWOT deeply analyse the strengths, weaknesses, opportunities, and
threats of each building blocks and prioritized using Analytical Hierarchy Process to find out the most
impactful SWOT towards current business model. Analysis result will lead into strategy formulation
using TOWS matrix where generate strategic recommendation points to build better business model.
Using Porter’s Generic Strategy, this final project recommends differentiation strategy for this company
57
to gain competitive advantage. Furthermore, new business model is proposed that focused on expand
customer segment into food tourism and improve value proposition.
Keywords: food tourism, traditional food, Business Model Canvas, SWOT, TOWS, strategy
formulation
TRANSFORMATION STRATEGY OF PT TELEKOMUNIKASI

INDONESIA TBK FROM COMMUNICATION SERVICE PROVIDER
INTO DIGITAL SERVICE PROVIDER
Yury Asmaralda and Priyantono Rudito

Email: yury.asmaralda@sbm-itb.ac.id
ABSTRACT
Digital product development nowadays already disrupted every conventional player. Since mobile
smartphone and internet technology development, it allowed individual or company develop mobile
apps and publish it in their application stores like Play Store and App Store because it’s an open store
people could freely offer their application for users worldwide and generate a large number of revenues
it leads to rapidly grow of mobile application startup companies like Uber and Airbnb to disrupt the
conventional taxi and hotel industry. Disruption also happens in telecommunication industry, Over the
Top (OTT) digital service provider like Whatsapp, LINE, and Telegram to global telecommunication
companies like AT&T, Vodafone, NTT. In Indonesia, OTT digital service provider develops IP based
communication services like chat application, Voice Over Internet Protocol (VOIP) and application
video call without consuming large number of phone credit. Because of this, customer change over to
use OTT instead of conventional communication service, lately makes telecommunication company
like TELKOM loss a large number of their revenue. Facing this situation TELKOM aware they should
design business transformation strategy to find innovative ways of restructuring and redesign company
competitive basis, with digital maturity assessment through qualitative and quantitative data collection
methods. The company should identify the right digital transformation strategy and determined the
challenge of accomplished by digital transformation goals. Also, TELKOM should identify potential
digital capability which TELKOM should developed to compete within the market.
Keywords: Digital transformation, Telecommunication, Digital telco, Transformation Strategy,
Digital industry competition
GAS PRICE POLICY ANALYSIS FOR FERTILIZER INDUSTRIES IN

INDONESIA BASED ON NETBACK PRICING
Erwan Hermawan1,*, Widodo Wahyu Purwanto2

1,2
Department of Chemical Engineering, University of Indonesia, Indonesia
erwanhermawan29@gmail.com1, widodo@che.ui.ac.id2
ABSTRACT
The industrial sector has an important role for the Indonesian economy. The problem facing the industry
today is the price of gas as a raw material that tends to be expensive, especially fertilizer factories,
where raw materials constitute 70% of the total production cost. The government issued a policy
through Presidential Regulation 40/2016 on setting gas prices for certain industries. Determination of
the price of gas needs a scientific foundation, so that through this study a netback value for each fertilizer
plant will be calculated. The netback calculation uses the netback pricing method based on the
preparation of cash flow to calculate the long run marginal cost. Based on the netback calculation there
are several factories that have a low netback value (under the contract price) in 2019, including: PKT
58
04 and PKT 05, Pusri 1B, 2B, and 3, PKC 1A and 1B, and PKG. The results of this calculation indicate
that there are some factories that have a low netback value, so they still need government intervention
such us review current contract, subsidy, and price control, so that the factory can operate profitably.
Keywords: Production costs, netback value, ammonia, urea.
INTEGRATED TRANSPORTATION – INVENTORY MODEL FOR

OUTBOUND LOGISTIC OPTIMIZATION OF CEMENT PRODUCT OF
PT X
Hajariyah Agustina 1,*, Budi Santosa 2

1,2
Hajariyah.agustina@gmail.com1 , Bsantosa@gmail.com2
ABSTRACT
In the cement industry, supply chain management has a very important role in determining
"competitiveness" from inbound logistics to outbound logistics. PT X is the largest cement company in
Indonesia with market share reaching 53% in 2019. The Company’s key strategy is Supply chain
optimization which has a major role in achieving the company's target growth of the principle of logistic
and transportation cost efficiency and prioritizing the level of service to meet customer needs. Outbound
logistics optimization in PT X can be approached with the Integrated Transport-Inventory (ITI) model.
ITI is a model that integrates transportation and inventory decisions. In addition, ITI can also determine
inventory levels, production quantities and decisions to allow backorder. The application of ITI to the
PT X case study is categorized as multiple to multiple supply chain configurations, transshipment,
multi-period, multi-product, allowing for back orders, and deterministic demand. The results of
simulations of ITI models can be used as a basis of sales planning and production. In this research, the
ITI model solved with simplex solver method on Lingo 18 software, which has features to improve
computational processes of a large scale. The development of the ITI model in optimizing outbound
logistics at PT X provides efficiency and effectiveness of distribution strategy to meet customer need
of product availability. Simulation results show that optimization of outbound logistics using the ITI
model is able to save costs by 1.86% compared to existing conditions
Keywords: supply chain management, simplex, multiple to multiple, transshipment, multi period, multi
product.
IMPROVING CUSTOMER SATISFACTION AND LOYALTY IN

POULTRY FEED INDUSTRY
Yuna Yudantara
Department of Business Administration, Institut Teknologi Bandung, Indonesia
yuna.yudantara@gmail.com
ABSTRACT
Indonesia is the fourth rank of the highest population in the world and the potential market for the
poultry industry to fulfil the demand for chicken meat as an affordable protein for the people. Along
with the increase of consumption of chicken meat of Indonesian people, poultry feed industry grows
and develops rapidly, making feeds industry one sector that attracts investors and foreign companies to
enter this industry. PT. Charoen Pokphand Indonesia is the first mover in the poultry feed industry in
Indonesia, in recent years, competitors try to penetrate the loyal Customers of the company to join their
business to offer many benefits such as lower price and flexible payment method. In the third quarter,
59
2019 Company profit declined as well as the number of customers declined. The purpose of this study
was to analyze and figure out the customer relationship strategy that can be implemented to improve
customer satisfaction and loyalty in the poultry feed industry. This study uses a qualitative approach.
The samples in this study were the potential customers, existing customers for less than one year and
existing customers for more than one year of PT Charoen Pokphand Indonesia. The technique of data
collection was done by conducting interviews with the Correspondents. The results of this study indicate
that the company image, the stability of the product quality and cohesiveness services such as technical
service assistant, response to problem or complaint are the important factors on customer satisfaction
and loyalty. Relationship programs which can be implemented are improving the internal process in
primary activities and support activities to ensure stable quality, monitoring feed quality using digital
technology, technical service assistant to the customers, seminar program to improve farmer skill, and
fast response in handling customers complaint.
Keywords: poultry feed industry, company image, feed quality, technical service assistant, stability of
quality.
CORPORATE SOCIAL RESPONSIBILITY FROM CIGARETTE

INDUSTRY ACCORDING TO STAKEHOLDER PERSPECTIVE
Hans William Najoan

Department of Business Management, Universitas Surabaya, Indonesia
Hanswilliam08@gmail.com
ABSTRACT
This research is aimed to analyze the Corporate Social Responsibility (CSR) activities run given by
cigarette industrial companies in Indonesia. Although CSR activity is a form of responsibilities which
every company has to do, there are many rules, regulation, and laws which limits the scope in which
cigarette industrial companies can act in. There are four subjects on this research: receiving end of the
CSR activity, big three company in cigarette industry in Indonesia (HM Sampoerna, Gudang Garam,
Djarum), union of cigarette industry that called GAPPRI, people who near with cigarretes. This research
uses a qualitative research and interpretivism paradigm in which it focuses on revealing stakeholders
point of view on activities that refers to rules and regulations, CSR principles, and strategies which
cigarette industrial companies use for this CSR activities. There are a lot of perspective in public about
CSR activities from cigarette industrial: it is just a campaign to promote cigarette to children, it’s an
activities that built to “pretend” that they are care with others but behind that cigarette industry which
causes the problems, and less people think that it is pure serves for public and it is just for social
responsibility without thinking of any benefit.
Keywords: social responsibility, cigarette industry, stakeholders, fundamental
MINISTER OF ADMINISTRATIVE AND BUREAUCRATIC REFORM

TO SUPPORT INDONESIAN INVESTMENT ECOSYSTEMS
R Djoko Andreas Navalino1, Vania Kirana Fitria Navalina2, Wildan Akbar Hashemi
Rafsanjani3
Indonesia Defense University
ABSTRACT
Indonesia is one of the country that is predicted to become one of the strongest economies in the world
by 2045. In that year, Indonesia could enjoy a demographic bonus which means that the number of
60
productive workers would be more than the number of non-productive workers in the government
process. One of the government's efforts to support this is by opening as many jobs as possible so as to
absorb the youth optimally. The first thing that can be done is through the elaboration between the
government and the investors to do an investment in Indonesia. But then this investment can be
hampered because investors having doubts about investing theirs in Indonesia, especially in long-term
investments because policies and regulations in Indonesia do not support their investment going
forward. This condition can occur due to changes in the direction of government caused by elections or
overlapping regulations between agencies in central and regional governments. That’s why we make
Minister of Administrative and Bureaucratic Reform to carry out policy reforms so that regulations do
not overlap. This will make investors more convinced to invest in Indonesia because the government
guarantees the long-term investment they make. Indonesia can learn from the United States and the
United Kingdom in establishing this regulatory reform institution. With the existence of these
institutions, policies and regulations in these two countries have become easier and made their economic
spin healthier because investors have confidence that the country guarantees the investments they make.
This institution can solve the convoluted regulations and decrease possibilities for bribery.
Keywords: Economy Ecosystem, Institution, Investment, Policy Reform, Regulation.
ANALYSIS ON QUALITY OF SERVICE AT DESIGN &

ENGINEERING DEPARTMENT BY USING SERVQUAL, IPA, AND
QFD METHODS
Heru Indrawidjajanto 1,*, Bambang Syairudin 2,

1,2
e-mail: heruindra@gmail.com, bambangsy@ie.its.ac.id
ABSTRACT
PT. Semen Indonesia is preparing its cement business in Indonesia to become the leader of the cement
manufacturer, as well as a prominent manufacturer in cement derivative products. To attain the purpose,
Design & Engineering Department, which serves as a supporting function, makes the best efforts to
provide excellent service, which is other work units at PT. Semen Indonesia group. This research aims
at providing objective feedback to Design & Engineering Department from its customers about the
quality of service they have done. It is hoped that the analysis of the feedbacks will conclude in the
formulation of better improvement. The study applies Service Quality (Servqual), Importance
Performance Analysis (IPA), Quality Function Deployment (QFD). Servqual is used to analyze the gap
between the customer's perception and expectation. Importance Performance Analysis (IPA) is
administered to measure the customer's satisfactory level, a significant factor received by the customers.
Meanwhile, Quality Function Deployment (QFD) is used to map out a proper improvement to meet
customer's satisfaction. It is hoped that the result of the research will contribute to enhancing the service
quality of Design & Engineering Department to meet customer's satisfaction, which eventually
promotes the excellent performance of PT. Semen Indonesia.
Keywords: Service Quality (Servqual), Importance Performance Analysis (IPA), Quality Function
Deployment (QFD), quality of service.
61
BUILDING CUSTOMER CITIZENSHIP BEHAVIOUR (CCB) FROM

RELATIONSHIP QUALITY AND PERCEIVED VALUE PERSPECTIVE
IN ONLINE TRANSPORTATION SERVICE
Tatik Suryani 1, Indra Listyarti 2

1,2
Department of Management, STIE Perbanas Surabaya, Indonesia
tatik@perbanas.ac.id, indra.listyarti@perbanas.ac.id
ABSTRACT
Recently, Customer Citizenship behavior (CCB) become research focus in marketing. But, not many
research focus on the antecedent of this variable from marketing behavior perspective. The research
objective is to examine the effect of relationship quality and perceived value on CCB in online
transportation services and customer satisfaction as the mediation in this relationship. Research
involved 400 online transportation customer in Indonesia who used minimum three times in this
transportation. By using Partial Least Square (PLS), the result found that Relationship Quality has a
significant positive effect on Customer satisfaction and CCB, Perceived value has positive significant
effect on Customer satisfaction and has not significant effect CCB. It means that for strengthen CCB,
the online transportation should create customer satisfaction. Research also found that customer
satisfaction has positive effect on CCB. The implication of the research is online transportation should
improving the relationship quality and value for creating customer satisfaction for strengthening CCB.
Customer satisfaction is the important conditions for improving CCB.
Keywords: Customer Citizenship Behaviour (CCB), Relationship Quality, Perceived Value, Customer
satisfaction.
STUDY OF TREATMENT PROCESS IMPROVEMENT OF FECAL

SLUDGE IN SURABAYA CITY AND OPTIMIZATION FOR THE
RETRIBUTION MANAGEMENT
Farid Pratama Putra1, Eddy Setiadi Soedjono2

Department of Industrial Engineering, Institut Teknologi Sepuluh Nopember, Surabaya 60111 Indonesia, E-
mail: yudhaprase@gmail.com
ABSTRACT
IPLT Keputih is one and only fecal sludge treatment plant in Surabaya City. As mentioned on Perda
No 1 Tahun 2016 Kota Surabaya, fecal sludge is one of the public services with current retribution cost
of Rp. 15.000/m3. However, the retribution cost does not cover all fecal sludge treatment cost, rather
merely as indicator for public participation to treat their fecal sludge. Throughout 2014-2018, the
number of treated fecal sludge in IPLT Keputih is 134.537,52 m3 while the fecal sludge potential is up
to 2.756.146,5 m3. In order to increase public participation, it is necessary to review value and sytem
of fecal sludge treatment and adjust it with local economic condition. In addition, to support the
treatment potential, IPLT Keputih also needs some optimization in the retribution management. The
method used in this study is started by collecting primary and secondary data about the treatment and
retribution system. Laboratory test result will be the basic of process performance. After all data are
complete, there will be some analysis based on the evaluation of process and operation, improvement
process and operation recommendation based on process experiment, and retribution system
optimization. To optimize the value of retribution and system, the optimal value of retribution and
maximum service (treatment and desludging) is Rp. 12.000/month combined with PDAM retribution.
This will in return increase public participation in fecal sludge treatment.
Keywords: Fecal Sludge, IPLT Keputih, Retribution
62
BUSINESS DEVELOPMENT USING BUSINESS MODEL CANVAS AT

SUKOLILO BAMBOO WEAVING CENTER, SUKODADI SUB-
DISTRICT, LAMONGAN DISTRICT
Syahirul Alim1(*), Bustanul Arifin Noer2

1,2
syahirul01@gmail.com1, bustanul@ie.its.ac.id2
ABSTRACT
Sukolilo village is a bamboo weaving center located in the sub-district of Sukodadi, Lamongan
Regency. The main products of this village are head cover and hand fan. The craftsman productivity in
this village is able to compete with other bamboo weaving centers. In facing future challenges,
evaluation and improvement of business models are needed in order to continue to compete and
develop. One simple concept (tools) in analyzing a business model is to use Business Model Canvas
(BMC). BMC can be used as a tool for the design of new business models. This study aims to map,
evaluate and improve business models in the Sukolilo bamboo weaving center. This study uses the
Focus Group Discussion (FGD) method and in-depth interviews to obtain information and analyze
business models. The results of this study indicate that the bamboo weaving center of Sukolilo Village
does not yet have a specific customer segmentation. The value proposition that belongs to the bamboo
weaving center of Sukolilo Village is in terms of design, price and cost reduction. For channels,
consumers know information about woven bamboo products only by word of mouth. In terms of
customer relationships, the crafters maintain the stability of the price and product quality. For revenue
streams, most of the bamboo weavers do not make weaving activities their main occupation. Other
income is also obtained through a number of jobs, including trading, farming and labor. The key
resources in this bamboo weaving center are craftsmen and bamboo as the main in making weaving.
The key activities carried out are the process of producing woven bamboo and marketing its products.
Key partnerships of bamboo weavers are collectors and distributors as the main partners. The cost
structure that is incurred is to buy bamboo as the main material in the manufacture of woven.
Keywords: Small and Medium Industries, Woven bamboo, Business Model Canvas, Focus Group
Discussion.
ANALYSIS OF IMPROVING THE SERVICE QUALITY OF

PROFESSIONAL COOPERATION IN “XZY” HIGHER EDUCATION
BASED ON SERVQUAL, IPA AND QFD
Muhammad Chusaeni 1, Bambang Syairuddin 2, I Ketut Gunarta 3

1
Departement of Management Technology, Institut Teknologi Sepuluh Nopember, Surabaya, 60111, Postal
Code, Country. E-mail: mchus43n1@gmail.com, ambangsy@ie.its.ac.id
2
Departement of Industrial, Institut Teknologi Sepuluh Nopember, Surabaya, 60111, Country. E-mail:
2
bambangsy@ie.its.ac.id, 3ik.gunarta@gmail.com
ABSTRACT
Since Institut Teknologi Sepuluh Nopember (ITS) have the status of the legal entity of State higher
education (ITS PTNBH) formed the Business Development and Management Agency called "BPPU",
which have the task of earning and managing capital, and developing business units. Professional
cooperation is one of BPPU's most dominant business fields in contributing ITS revenue. BPPU ITS as
an administrative services center for professional cooperation always strives to give excellent service
for customers. However, there are still complaints about the services provided regarding quickness and
accuracy. This issue is concern by BPPU ITS, because it can be affected the achievement of the BPPU
performance indicator targets related to ITS revenue generator next time. The methods used in this
study are Servqual, Importance-Performance Analysis (IPA) and Quality Function Deployment (QFD).
63
Servqual with 5 dimensions of parasuraman to analysis the gap between customer perception and
expectations. The IPA technique is used to measure the satisfaction performance that is considered
expected and received by the customer. While QFD is used to design service quality improvements by
the needs desired by customers and the technical ability of BPPU ITS. This study shows the results of
servqual analysis have gaps between perceived and customer expectation, from the IPA analysis there
are 4 service variables are high priority to be repaired, and based on QFD assessment the priority scale
of 9 technical responses as the design of improvement quality of BPPU ITS professional cooperation
services in the future. The results of this study are expected to be able to improve the excellent service
to the customers of the professional cooperation according to the BPPU ITS Service Tagline of "3C3T"
(Cepat-Fast, Cermat-Carefull, Cerdas-Smart, Tepat-Accurate, Tuntas-Complete dan Tulus-Hearty)
which is expected to reduce customer complaints.
Keywords: Servqual, Importance-Performance Analysis (IPA), Quality Function Deployment (QFD),
service quality.
ANALYSIS OF CUSTOMER SATISFACTION IN CONSTRUCTION

COMPANIES USING QFD METHOD
Dharma Suhada 1, Bambang Syairuddin 2,

1
Departement of Management Technology, Institut Teknologi Sepuluh Nopember, Surabaya, 60111, Indonesia.
E-mail: darmammt@gmail.com
2
Departement of Industrial, Institut Teknologi Sepuluh Nopember, Surabaya, 60111, Country. E-mail:
bambangsy@ie.its.ac.id
ABSTRACT
P
The study adapted the QFD model as main framework for analyzing service quality by using of service
quality dimenstions (tangibility, reliability, responsiveness, assurance, and empathy. The research used
the questionnaires that were distributed between twenty respondents who are the consumers of that
company. The survey analyzed the consumers’ needs of houses and the ways for improving the quality
of services. The outcomes of the study display that the top priority for customer satisfaction, such as
name the suitability of the project report with actual conditions in the field; Ability to complete within
deadlines; Service level after completion; Application of work procedures and instructions for
completing projects; Project workers' expertise in using equipment in the field; Level of trust in
communication follow-up; Discipline and compliance with agreed project schedules and Fulfillment of
construction functions. While the technical response given by the company to increase consumer
satisfaction are Monitoring the results of reports with the field by Project Control; Training of contractor
field supervisors; Monitoring the communication system periodically; Training in the use of work
equipment; Periodic S curve monitoring; Improved technical communication between the person in
charge with the representative of the employer; Periodic SOP briefing; and Giving reward and
punishment to Project Managers and Field Teams
Keywords: Quality Function Deployment, construction project, customer satisfaction.
64
OPTIMIZATION OF INTEREST INCOME BY DETERMINING

INTEREST RATE OF REVOLVING CREDIT LINE
Resti Afiadinie 1, Moses L Singgih 2

1
resti.afiadinie@gmail.com, 2moseslsinggih@ie.its.ac.id
ABSTRACT
Banking has a strategic role as an intermediary institution that will fund from parties who have excess
funds (savers) with a position as savers to those who need funds (borrowers). This is in line with the
needs of companies to obtain funding to support company activities. The bank will provide funding for
companies in the form of a credit line, also known as a revolving credit line to meet short-term liquidity
needs and also provide term loans for long-term investment financing. The revolving credit line
provides flexibility of the company as a debtor to use credit facilities depends on maximum credit limit
and the company must pay interest expense which is calculated based on utility of credit line. This
flexibility causes utility of credit line facilities to be suboptimal so that it will affect the achievement of
interest income. This study was conducted to determine the effect of credit line characteristics,
companies as debtors, and banks as creditors on the utility of revolving credit line facilities and create
regression modeling to predict debtor credit line (UCL) utilities. Based on the resulting equation it is
known that Line Age (LAGE), Asset, Return of Asset (ROA), and Equity to Asset (ETA) have a
negative effect on UCL. While the Non Performing Loan (NPL) ratio has a positive effect on UCL.
Interest income optimization used UCL based on prediction model by linear regression. The method
used in optimizing interest income is linear programming method. The results of this optimization
become a reference for creditor to set interest rates for debtors. Optimization of existing assets are able
to achieve interest income at IDR 241,63 billion and achieve yield target at 9,00%. Optimization interest
income can be applied to plan credit expansion so creditor has reference the maximum range of credit
distribution and also determine of interest rate’s debtors.
Keywords: revolving credit line, utility, yield, interest rate, interest income, expansion.
KPI SELECTION USING THE AHP METHOD ON SOE X
Regine Rahmada Berliana 1, Budi Sulistyo2, Litasari Widyastuti Suwarsono3

1,2
3
regineberliana19@gmail.com1, budiyayo@gmail.com2, litarif@gmail.com3
ABSTRACT
PT X (Persero), a state-owned enterprise under the Ministry of Indonesia SOEs (KBUMN), is required
to set up the Key Performance Indicators (KPI) Regulations based on the Assessment Criteria for
Performance Excellence (KPKU). The re-weighting of KPIs using the Analytical Hierarchy Process
(AHP) method is conducted by selecting performance indicators based on five perspectives. Based on
the study results, selected performance measures for financial and market perspectives are cash position,
cash-tocash time cycle, income, and financial operations efficiency. Selected performance measures for
customer focus perspective are customer complaints, complaint management, effective complaint
resolution, and warranty claims; customer satisfaction and dissatisfaction; and retention, acquisition,
and loss of customers and customer accounts. Selected performance measures for product and process
effectiveness perspective are product performance, work system performance, improved performance
of administrative functions and other supporting functions; and indicators of internal responsiveness.
Selected performance measures for the perspective of workforce focus are turnover and effectiveness
of training, retraining, or cross-functional training. Selected performance measures for leadership,
governance, and community responsibility perspectives are the company's contribution to social
welfare, achievements worthy of note in this field; and environmental, legal, and regulatory compliance.
Keywords: AHP, Criteria Selection, KPI, KPKU, SOE
65
MEASURING AND IMPROVING EMPLOYEE ENGAGEMENT (A

STUDY IN PT SVARA INOVASI INDONESIA)
Adam Kurnia Oktanofa1,*, Fredo Adrian Arliawan2, Aurik Gustomo3

1,2,3
adam_kurnia@sbm-itb.ac.id, fredo_adrian@sbm-itb.ac.id, aurik@sbm-itb.ac.id
ABSTRACT
For the past 15 years, radio and music industry trend is decreasing. One of the causes is “disruption”
from Radio Internet Pureplay such as Spotify, Joox, etc. Svara came with “Beyond Disruption” concept
that can be saved radio and music industry by starting Radio Digital Transformation. Nowadays, the
growth of IT Start-Up Company keeps increasing. which also followed by the increased number of
skilled IT workers. The turnover rate over the IT Company also increases. Most of the employees stayed
for a short period then moved to another company. This high turnover rate causes decrease in
productivity that affected the revenue of the company since low level of employee engagement. In this
paper, PT Svara Inovasi Indonesia will be studied and improved employee engagement. The factors of
employee engagement level are measured through the data collected by questionnaire. The main
objective of the study was to measuring and improving the employee engagement level on PT Svara
Innovasi Indonesia. To measure employee engagement with suggestive improvements, the study uses
3 models; Gallup Q12, Aon-Hewitt Employee Engagement Driver, and Deloitte Simply Irresistible
Organization model. The result is identified that “stay” component from employee engagement level is
low. This caused by low level of recognition, rewards, and work-life balance. This could be improved
to increase engagement level, productivity and reducing turnover.
Keywords: Aon-Hewitt, Deloitte, Employee Engagement, Gallup Q12, Start-Up Company
THE EFFECT OF FINANCIAL RATIO IN FINANCIAL DISTRESS

WITH FIRM SIZE AS MODERATED VARIABLES (EMPIRICAL
STUDY OF MANUFACTURING SECTOR COMPANIES LISTED ON
THE INDONESIA STOCK EXCHANGE FOR THE 2014-2018 PERIOD)
Suharti Suharti1, Yunita Purnamasari*2, Ardhyayuda Mahari3, Menik Astutik4, Suci Pawiati5
Master of Management Faculty of Economics and Business, Diponegoro University, Semarang, Indonesia
*Corresponding author’s email : yunitapurnamasari993@yahoo.com
ABSTRACT
This study aims to obtain empirical evidence and analyze the effect of financial ratios on financial
distress with firm size as a moderating variable. The financial ratios include liquidity ratios that are
proxied by Current Ratio, solvency ratios proxied by Debt Asset Ratio, profitability ratios proxied by
Return on Assets and Firm Size proxied by the natural logarithm of Total Sales. The population in this
study were manufacturing companies listed on the Indonesia Stock Exchange in 2014 - 2018. The total
sample used in this study were 85 companies based on established criteria. Data analysis was performed
by binary logistic regression and Moderated Regression Analysis. The results of the analysis of this
study indicate that the Current Ratio, Debt Asset Ratio and Return on Assets have a significant negative
effect on financial distress. The results of the Moderated Regression Analysis reveal that firm size has
a significant moderation effect on the relationship between the three independent variables and financial
distress in manufacturing companies.
Keywords: Financial Ratios, Firm Size, Financial Distress
66
FACTOR AFFECTING CAPITAL ADEQUACY : MAJOR FACTOR

FOR BANK TO DEVELOP BUSINESS GROWTH IN INDONESIA IN
2013-2017
Novia Rachmawati
Department of Business Management, Perbanas University Surabaya, Indonesia
noviarachmaaa@gmail.com
ABSTRACT
Capital adequacy is a major factor for a bank to be able to develop its business growth. The levelof
capital adequacy of banks in Indonesia is far above from average CAR of banks in the ASEAN region
and peer groups. The high level of capital adequacy in Indonesia is a cautious response from banks in
lending amidst from the weak growth of Risk Weighted Assets (RWA). This study aims to determine
the effect of non-performing loans (NPLs), Working Capital to Total Assets Ratio (WCTA),
Operational Costs / Operating Income (BOPO), Good Corporate Governance (GCG) and Return on
Assets (ROA) on the Bank's capital adequacy National Private Public in Indonesia. In this study, the
population was used as the object of research was the National Private Commercial Bank listed on the
Indonesia Stock Exchange. The sample in this study was taken by pooling data, which is a combination
of time series and crosssection during the period of 2013 to 2017. Data were analyzed using Multiple
Regression analysis accompanied by a classic assumption test. The results show that there are Non
Performing Loan (NPL) and Good Corporate Governance variables did not significantly influence the
Capital Adequacy Ratio (CAR) of national private banking companies. And Test results show that there
are Working Capital to Total Assets Ratio (WCTA), Operating Costs / Operating Income (BOPO) and
Return On Assets (ROA) have a significant positive effect on Capital Adequacy Ratio (CAR) in national
private banking companies. This finding is expected to improve the performance of capital adequacy
bank from National Private Public in Indonesia.
Keywords: Non Performing Loans, Working Capital to Total Assets Ratio, Operating Costs / Operating
Income, Good Corporate Governance, Return On Assets, Capital Adequacy.
SERVANT LEADER‟S CHARACTERISTICS: IMPLICATIONS FOR

YOUTH CHRISTIAN LEADERS IN FS COMMUNITY
Ivana Krisantana*
Faculty of Business and Economics, Universitas Surabaya, Surabaya, Indonesia
*ivanakrisantana@gmail.com
ABSTRACT
The world knows many types of leadership, one of which is servant leadership pioneered by Greenleaf
(1977). According to Spears (2010), servant leadership has 10 main characteristics that make it unique.
These characteristics enable a leader to focus on his/her followers and strive to make them grow better,
unlike other leadership styles that focus on organizational interests and goals (Rachmawati and Lantu,
2014). This practice of servant leadership started by Jesus Christ continues to be emulated and lived by
many figures after Him. Unfortunately, not all people who claim to be Christians (followers of Christ)
actually become servant leaders. This study aims to explore whether the main characteristics of servant
leadership really emerge in leaders and still relevant to be practiced in church life today. We will focus
on exploring servant leadership practices at FS Community, the youth community of GKA Gloria Pacar,
using observation, interview, and document analysis. The ten characteristics that discussed in this
research are listening, empathy, healing, awareness, persuasion, conceptualization, foresight,
stewardship, commitment to the growth of people, and building community. These are not a
requirement that all must be prominent in each leader, but rather are the traits of servant leaders. It
67
means, the more these characters are seen in a person, the more he/she has a heart that is willing to
serve, and the closer he/she is to the picture of a perfect servant leader. Although perfection is not
possible because we are only limited human beings, these ten characters must be a dream to be pursued
by leaders who claim themselves as servant leaders.
Keywords: Church; Leadership; Servant; Servant Leadership; Spiritualism
GOOD CORPORATE GOVERNANCE AND LEVERAGE OF

FINANCIAL PERFORMANCE: LITERATUR REVIEW
Lailis Syafa’ah
lailissyafaah03@gmail.com
ABSTRACT
A company has a main target to make a profit. However, in these years there are some private company
and State-Owned Enterprises (BUMN) has financial trouble and suffered financial losses. Some of
those financial trouble is caused by chaotic management and high ratio of debt that causing the risk of
failed paying. Successful corporation management is strongly related with applying good corporate
governance (GCG). This research aim to analyze the impact of good corporate governance (boards of
commissioners, boards of independent commissioners, boards of directors, institutional ownerships) as
non-financial aspect and leverage as financial aspect of financial performance. This research is a
qualitative research using theoretical review and supported by the previous research. There are two
theories as the basic theories to observing the previous research which is agency and trade off theory.
The result of the analysis of some previous research found some proposition: (1) boards of
commissioners has impact to financial performance, (2) boards of independent commissioners has
impact to financial performance, (3) boards of directors has impact to financial performance, (4)
institutional ownerships has impact to financial performance, and (5) leverage has impact to financial
performance.
Keywords: Good corporate governance, leverage, financial performance
ASSESING THE FINANCIAL PERFORMANCE: IN PERSPECTIVE

ENVIRONMENTAL PERFORMANCE, CSR, GCG, AND LEVERAGE
Agda Laily Ahadiya

Department of Magister Management, STIE Perbanas, Surabaya, Indonesia
* agdalailyahadiya@gmail.com
ABSTRACT
The company has a goal to generate maximum profit. However, the dry season in 2019 used by them
to carried out "land clearing" of the forest to make profits in a bad way. This is conseptual research and
qualitative research that aims to analyze the influence between variables. This research analyzes the
effect of Environmental Performance, Corporate Social Responsibility (CSR), Good Corporate
Governance (GCG) as a non-financial aspect and Leverage as financial aspect on Financial
Performance. This research is designed by qualitative research with theoretical reviews as the main
method. The authors conducted a systematic review of the articles that were identified from
international and national business journals published between 2014 and 2019. There is three basic
theory about agency theory, stakeholder theory, and trade-off theory as the foundation for reviewing
68
some previous research. By the classifying the result found some propositions: 1) The good of
environmental performance affect positive financial performance, 2) The higher disclosure of Corporate
Social Responsibility affects the financial performance to be good, 3) The good implementation of
Good Corporate Governance can make the financial performance to be good and, 4) The good ratio of
Leverage will affect positively the financial performance.
Keywords: Return On Assets, PROPER, Corporate Social Responsibility, Good Coorporate
Governance, Leverage
THE EFFECT OF TRANSPARENCY ON BRAND LOYALTY
Irkhamnah Aisyah Yuana1, Yudi Sutarso2

1
Magister Manajement, STIE Perbanas, Surabaya, Indonesia
2
STIE Perbanas, Surabaya, Indonesia
*Corresponding author’s e-mail: 2017610905@students.perbanas.ac.id1, Yudi@perbanas.ac.id2
ABSTRACT
Bank needs to provide best services to minimize customer’s complaint. One of bank ef orts to serve
their customers can be done by using transparency, so that all information is conveyed clearly.
Transparency is also expected to enhance brand loyalty of customers. This conceptual study is based
on theoretical review from literatures and previous researches related with these concepts. The basic
concept of theory used in this study is that customers who get operational transparency express greater
trust and support. This study aimed to analyze the ef ect of transparency on brand loyalty. By classifying
the result of previous researches, this study found some propositions : (1) transparency has a significant
ef ect on brand trust of customer; (2) brand trust has a significant ef ect on brand satisfaction of customer
(3) brand trust has a significant ef ect on brand loyalty.
Keywords: Transparency, Brand Trust, Brand Satisfaction, and Brand Loyalty.
CUSTOMER PERCEIVED SERVICE QUALITY, PRODUCT QUALITY,

SATISFACTION AND LOYALTY IN BEAUTY CLINIC
Lisa Restiana
lisarestiana@gmail.com
ABSTRACT
In the hyper competitive and low entry barrier in beauty industry, customer loyalty is critical factor for
gaining success for the company. The customer loyalty and satisfaction are key of success factor for
strengthen bussiness performance.By creating and preserving customer loyalty, business entities can
develop a long term relationship with the customers. The purpose of the research is to know further the
determinant of customer satisfaction and loyalty from service quality and product quality. This study is
designed by qualitative research by using theoretical review based and supporting by previously
research. The basic concepts underlyed this theoretical review are dimensions of service quality,
product quality, customer satisfaction, and customer loyalty. By critical review and classifying the
result of previous research, this research found some propositions:(1) Service quality have significant
effect on customer satisfaction (2) Product quality have significant effect on customer satisfaction (3)
Service quality have significant effect on customer loyalty (4) Product quality have significant effect
on customer loyalty (5) customer satisfaction have significant effect on customer loyalty.
Keywords: Service Quality, Product Quality, Customer Satisfaction, Customer Loyalty
69
INVESTIGATING THE BENEFITS AND RECOGNITIONS VALUES

OF ECO-LABEL PROGRAM TO MANUFACTURING’S CORPORATE
SOCIAL RESPONSIBILITY
Satria Fadil Persada1, Shu-Chiang Lin2

1
Department of Business Management, Institut Teknologi Sepuluh Nopember, Surabaya, Indonesia
2
Texas Health and Science University, Texas, United States
*Corresponding author’s e-mail: satriafadil@mb.its.ac.id1, sclin@thsu.edu2
ABSTRACT
The present study explores the benefits and recognitions factors within the domain of corporate social
responsibility (CSR) in implementing Green Eco-label and identified how significant is the contribution
of both factors to influence the manufacturers’ CSR in green behavior. Structural equation modeling
(SEM) analyzes the data from 172 manufacturers and SEM showed that CSR was positively influenced
by the benefits and recognitions factors. Recognitions factor dominantly influences the manufacturers’
CSR to engage with the green mark process. Three correlation factors produce 19% of total corporate
social responsibility’ perceived behavior. Theoretical and consequences of the findings are discussed
and can be used as a good input for manufacturers as well as Taiwan Environment and Development
Foundation who certifies green Eco-label.
Keywords: Green Eco-label, Manufacturers, Benefits, Recognitions, CSR
TEACHING CREATIVITY AND ENTREPRENEURSHIP

INNOVATION FOR HIGH SCHOOL TEACHER
Arman Hakim Nasution1, Puti Sinansari1,*, Anandita Ade Putri1, Muhammad Saiful Hakim1,2
1
2
National Yunlin University of Science and Technology, Yunlin, Taiwan
*Corresponding author’s e-mail: puti.sinansari707@gmail.com
ABSTRACT
Desa Ngrambe is a local village located in Ngawi, the border of Central Java and East Java, Indonesia.
This village is famous for its agricultural products, but has not been maximally utilized. Local youth,
especially high school students, will usually work directly in factories and as casual workers in the
marginal sector. This is unfortunate because they should be able to develop the potential they have in
their village. During this time entrepreneurship has not been an option for them because they assume
that to have their own business there must be a very large amount of money. This community service
is an act of research to seeing the gap, the first step that should be taken is to increase insight into
entrepreneurship through the creativity and innovation approach. School teachers are the main drivers
for these high school students to start observing opportunities and taking advantage of them. During
this community service we train the teachers to learn more about entrepreneurship that can be applied
in many aspects of lesson in school. The result after intensive course is student in high school is more
aware about entrepreneurship, not only sell what they produce but also making an innovation to boost
up their sales. We hope this program can be copied in another school in Ngawi so that the industry in
this city can grow by the young people.
Keywords: Entrepreneurship, Creativity, High school, Innovation
70
MEASURING THE EFFICIENCY OF EDUCATION SYSTEM BY

MEANS OF NETWORK DATA ENVELOPMENT ANALYSIS
Syarifa Hanoum1,*, Sardar M.N. Islam2

1
2
Victoria University, Melbourne, Australia
*Corresponding author’s e-mail: syarifa@mb.its.ac.id
ABSTRACT
The objective of this article is to extend data envelopment analysis (DEA) research in public sectors,
particularly in efficiency measurement of the educational system at national level. The uniqueness of
this study is to modelling the independent but interconnected schools structure in the education
production function. To do so, network DEA is taken as an approach. This method is applied to a data
set of Indonesia’s education network in 33 provinces. The empirical findings reveal 16 provinces were
consistently efficient during two periods of study, three provinces were not efficient in the first period
but successfully improved themselves to be efficient in the last period. Unfortunately, one province
suffered a decrease in efficiency. The first stage of the network, primary school, is discovered as the
major source of inefficiency while the last stage, higher education, performed the greatest contribution
to efficiency.
Keywords: Network Data Envelopment Analysis, Efficiency measurement, Public sectors, Education
system
NETWORK DATA ENVELOPMENT ANALYSIS FOR MEASURING A

MULTI-STAGE PRODUCTION SYSTEM
Syarifa Hanoum1,*, Matthias Ehrgott2, Mehdi Toloo3, Biswajit Sarkar4

1
2
Lancaster University, Lancaster, United Kingdom
3
Technical University of Ostrava, Ostrava, Czech Republic
4
Yonsei University, Seoul, South Korea
*Corresponding author’s e-mail: syarifa@mb.its.ac.id
ABSTRACT
In order to drive the business performance forwards, manufactures must have an accurate and up-to-
date performance measurement system (PMS) that plays an important role in supporting decision
making regarding exact strategies and actions. This article presents a case study showing the relevance
of network data envelopment analysis (NDEA) for modeling a manufacturing PMS to deal with a large
number of performance measures. The case study illustrates how to model critical measures of each
production process into NDEA, determine the most suitable number of stages in NDEA, and also how
NDEA delivers a single efficiency score that characterises an overall performance of a production line.
The NDEA-based PMS also suggests an efficiency decomposition that provides a detailed performance
report for each manufacturing process, and determines targets for process improvement. A practical
framework of the NDEA-based PMS is provided as an insight from the case study. The case study
guides manufacturing managers how to take advantage of NDEA results for decision support on
evaluating performance and process improvement.
Keywords: Performance measurement, Manufacturing, Process improvement, Network data
envelopment analysis
71

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Leveraging Technology and Business Excellence Models

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MESSAGE FROM THE CONFERENCE CHAIRS

The first International Conference on Business and Engineering Management

Wishing you all a productive and enjoyable conference.

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General Chair Dr. Arman Hakim Nasution

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Oakwood Hotel, February 1st, 2020

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DEVELOPMENT OF HESITANT FUZZY-BASED SELECTION PROJECT METHOD WITH

THE ESTABLISHMENT OF DECISION MAKING SUPPORT TOOL FOR INVENTORY CONTROL

OVERCOMING PROJECT DELIVERY DELAYS IN A CONSULTING FIRM: A KNOWLEDGE

THE DETERMINANT OF PROFITABILITY OF ISLAMIC COMMERCIAL BANK: A REVIEW AND

FACTOR AFFECTING CAPITAL ADEQUACY : MAJOR FACTOR FOR BANK TO DEVELOP

THE EFFECT OF SUPPLY CHAIN MANAGEMENT ON

BUILDING TALENT MAPPING AND PERFORMANCE

PROPOSED PREDICTIVE ANALYTICS IN PLANNING CULTURE

Pratami Anggina, Shandy Asri Achmad, John Welly

PROPOSED MARKETING STRATEGY FOR PT. DIRGANTARA

COST-BENEFIT ANALYSIS OF POME BIOGAS POWER PLANT:

Keywords: Biogas, POME, waste to energy, renewable, energy.

MINISTER OF ADMINISTRATIVE AND BUREAUCRATIC REFORM

Keywords: Economy Ecosystem, Institution, Investment, Policy Reform, Regulation

MEASUREMENT OF THE FINANCIAL ACCEPTANCE FOR

Agung Aryo Wibowo, Christiono Utomo

PROBABILITY SCALE OF VESSEL RISKS ON A SHIPPING

Shahro Muttaqin, Christiono Utomo

CHOICE OF INFORMAL PARK AND RIDE, CASE STUDY OF

Itrinna Fajar, Achmad Djunaedi

Keywords: Data mining, Large-scale optimisation, Dry port locations, Transportation

ANALYZING THE FACTORS THAT INFLUENCE THE BEHAVIOR

Dwi Septiani Tika

Keywords: Apartment, Behavior Intention, Consumers, Theory of Planned Behavior (TPB),

GENDER IN GOVERNANCE OF COASTAL AREAS IN INDONESIA:

Kasta Rosyada1,*, Merisa Dwi Juanita2

ANALYSIS THE EFFECT OF BIDDING PROCESS ON PROJECT

Gita Prestalita 1,*, I Putu Artama Wiguna2, Vita Ratnasari3

SEGMENTATION ANALYSIS OF STUDENTS IN X COURSE WITH

Keywords: Clustering, customer segmentation, X Course, RFM model, silhouette index..

INVENTORY WASTE MANAGEMENT IN MICRO SCALEFOOD

Asnawi Mangku Alam1, Desy Anisya Farmaciawaty2

MARKETING STRATEGY ANALYSIS OF PFF USING SWOT AND

Lucky Kristi Mahadeva1, Prof. Dr. Ir. Moses L. Singgih, MRegSc2

FACTORS OF COMPETENCIES ON CLIENT PROJECT

Reta Sandra Devina1, Christiono Utomo2

THE IMPORTANT ROLE OF EMOTIONAL INTELLIGENCE TO

Adisti Prita Andiani, Dhia Qomara Rizani, Rosa Khoirunnisa, Khairunnisak

TOTAL SAFETY MANAGEMENT FOR CONTINOUS

A MATHEMATICAL MODELS FOR CRANE SCHEDULING IN

Abdullah Shahab1, Arryanda Maulani2

Keywords: Integer Programming, Mathematical Model, Containers Scheduling, Maritime Business,

SUPPLY VESSEL’S FLEET SCHEDULING AND ROUTE SELECTION