Conflict Management Styles Between ISDF and Ramlet Bolak Inhabitants

Conflict Management presented to Prof /DR Sayed
El Kholy
The style of handling conflict between informal settlement

development fund "ISDF" and inhabitants of Ramlet Bolak slum
area
Presented to Prof /DR Sayed El Kholy
Presented by :
1. Safinaz Samir Abou Elata (Team leader)
Mobile number: 0187923166
e.mail : s.aboulata@yahoo .com
2. Amr Hany Mohamed El Said Mohamed (Team member)

e.mail : amr.hany69@gmail.com
3. Mohamed Sherif El Barbary (Team member)

e.mail :barbary24@hotmail.com
4. Ahmed Farouk Abd EL Hady ( Team member)
5 – Ayman Abd Elmonem Mokhtar (Team member)

Mobile number :0161032899
e.mail mokhtarayman@yahoo.com
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Table of Contents:
Abstract . page 1
Introduction. page 2
Literature review . page 3-6
Methodology . page 7-10
References
Appendices
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Abstract
The researchers will concentrate on the style of handling conflict

between governmental authorities represented by Informal Settlement
Development Fund (ISDF) and Ramlet Boulak slum area inhabitants in
Cairo.
Families in this area are of total 302 family, sample size chosen is 5% (15
families) as, for ISDF size of population of the research is 25 officials,
sample size chosen is (15 officials)
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The research Hypothesis is "there is significant difference between

administration and inhabitants of slum areas regarding the styles of
handling conflict"
In order to test hypothesis the researchers selected a sample size of 30

persons , 63%males , 37% females , the age of 53.4% of the sample
varies between 20 and 35 , while 46.6% are over 36 years.
Data analysis led the researchers to accept the hypothesis.
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Introduction:
The issue of this research is testing the two conflict management styles of
both parties, inhabitants of Ramlet Boulak slum area and authorities
(ISDF).
Moreover, the study of appropriate tools and techniques to manage the
conflict in order to,
Convince inhabitants evacuate to enable responsible authorities develop
and improve the area.
Where the slum area of Ramlet Boulak is located near very important
governmental and touristic
Establishments like radio and television union and the ministry of
external affairs, this area is classified by
the( ISDF) as slum unsafe area of the second degree, this slum area is
characterized by its high economic value which is not appropriate for
urban construction on it or with the activities performed by the
inhabitants ,more over the ISDF action regarding evacuation of such area
for reallocation
Of the area for the activities appropriate for its real value and saving the
inhabitants lives, the researchers while in this slum area conducting the
sample collection on Sunday 31st of October 2010 one of the buildings in
this slum area collapsed and one female died as a result of this accident.
In addition the inhabitants may oppose the evacuation of the slum area
due to some social and economical interests so ,we can assume that
conflict may arise due to the contradiction of interests between the
inhabitants and the( ISDF) responsible for the evacuation which requires
study and analysis of styles and Strategies of handling conflict.
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Literature Review:
The researchers have applied the 5 A's techniques by Porisoff and victor
to identify the conflict management styles:
1- Assessment, collecting the appropriate information regarding the

problem to decide what is and what is not central to the problem:
*Area profile: Ramlet Boulak slum area, total area 4 feddans, total
pieces 333, building area 3 Fadden, and classified as unsafe area.
*Ownership: Number of pieces of land owned by state 108 piece of

32%, occupied illegally by the inhabitants, Number of pieces of land
owned by private 201 piece of 60%, the remaining being owned by
charity and railway authority.
*Types of Construction: vary between huts, kiosks and peasant house.

*Water utilities
Connected to the public network 4 buildings,
Shared public water tab for 225 pieces,
Undefined water source 101, other water source 3,
Total 333 building.
*Sewage system:
Building is connected to ground tanks 189
Other: 43
Remaining undefined, 101
Total 333
*Electricity:
Connected to the network 220,
Other 12,
Remaining undefined, 101
Total 333
*Economical Activities:
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Car tyres work shops, car reparing, carpenter workshop, oygen welding
workshop, retail shops (kiosks)
From the previously mentioned it becomes clear that there is a deficency

of public utilities, water, and sewage Systems and electricity, there is
32% of the land of the slum area owned by the state and occupied
illegally by the inhabitants which imposes difficulties regarding
evaluation of inhabitant rights. The relocation of economical activities
will cause harmful effects by losing clients related to the location.
2- Acknowledgment, This step is one in which each party attempts to

hear out the other.
Acknowledgment allows both parties to build the empathy needed for the
motivation synergetic solution to the problem, in this step( ISDF)
generated some options for the inhabitants which reflects different
conflict management styles of the Adminstration side which are:
• Area evacuation by force.
• Ignoring requirements and inhabitant problems.
• Monentary compensation or providing a replacement housing unit
or both.
• Compensation with only one form either monetary compensation
or replacement of a housing unit.
• Partner-ship between authorities and inhabitants in improving and
development (sharing loss and gain)
Figure 1, Thomas –kilmann conflict styles
Competing collaborating
Compromising
Avoiding accommodating
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Where the x- axis represents degree of cooperativeness, while the y-

axis represents the degree of assertiveness
3-Attitude:
This sort of communication tries to remove the foundation of pseudo
conflict, as well as perception which may blur meanings, the role of
effective conflict participant to maintain and open mind toward all parties
involved.
According to (ISDF) options and alternatives Ramlet Bolak inhabitants
responses are expected to be one of the following:
A- Willing to accept forms of offered compensation.
B- Ignoring the ISDF requirements by rejecting proposals.
C- Accepting the partner –ship proposal.
D – Obying the order to evacute with unfair compensation.
E- Asking for over valued compensation.
Each of the previous responses reflects a conflict management style of the
inhabitant side, it becomes clear that the compromise style is reflected in
case of accepting forms of compensation mentioned in number (A)
above.
An avoiding style is translated in form of rejecting all ISDF proposals
mentioned in number (B) above.
A collaborative style in case of partnership acceptance mentioned in
number (C) above.
Accommodating styles will arrise in case of evacuation with unfair
compensatrion – mentioned in number (D) above.
Finally a competing style is demonstrated in case of asking for
overvalued compensation mentioned in number (E) above.
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4-Action, The action step begins to actively implement the chosen

conflict handling style; from this respect the researchers have formulated
the following hypothesis
“There is significant difference between administration and
inhabitants of slum areas regarding the styles of handling conflict"
Case Studiues showing the styles of conflict management between the

adminstration and slum area inhabitants:
First case: case of Tal el hadadeen (Tanta) Egypt
Second case: case of Ezbet Bekheet in Manchiet Naser, Cairo, Egypt

The study of conflict management styles, between administrations and
inhabitants in these two areas reflected two different styles from both
parties.
Administration style was recorded to be a competing style translated in
term of proposing limited monetary compensation, despite long term
investment in these two areas
Regarding the style of handling conflict a colaboratrive style was

demonstrated from the inhabitant's side, by proposing the partnership
option (sharing profit and loss) regarding development projects which
supports the researcher's hypothesis.
(The project for the establishment of national and local monitoring

systems of observes and evaluates late development policies in Egypt –
Interim report, Korea Research Institute for Human Settlements)
5- Analysis:
Testing of the hypothesis reaching results will determine the review
(Analysis) (accepting the hypothesis) or not reviewing (not accepting the
hypothesis).
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6
The methodology:
Tools:
The researchers have used conflict resolution questionnaire” consists of
25 questions designed to identify conflict styles of the respondents
translated into Arabic language, for the purpose of this research the
researches have used the five LiKert scale.
Sample:
Researchers have included the following demographic data to determine
the effect on conflict resolution style on respondents.
Gender Male Female
Parties Involved ISDF Inhabitants
Age 25-30 36 & above
The sample size chosen 30 people, 15 from each party: 63% male and
37% female.
Researchers have included demographic data to determine the effect on

conflict resolution style on respondents.
Gender Male Female
Parties Involved ISDF Inhabitants
Age 25-30 36 & above
The sample size chosen 30 person, 15 from each party :
63% male 37% female.
Statistical tool :
Researchers used the excel program to analyze data.
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Results:
The results showed a significant difference in the style of conflict
management between parties
Parties involved
1 2 3 4 5
ISDF 70 35 55 85 130
Ramlet 48 42 68 72 145
Bolak
Parties involved. 160

8
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140
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Age
1 2 3 4 5
20-35 50 46 54 93 157
>36 68 31 69 64 118
160
140
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120
El Kholy
Gender
1 2 3 4 5
Male 76 51 78 89 156
Female 42 26 45 68 119
160
10
140
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120
El Kholy
References:
1-international edition (2006), ‘’Lewicki,R’’ &others, mc craw Hill.
2- koura research institutes for human settlements (2006), the project for
the establishment of national and local monitoring systems to observe &
evaluate land development policies in Egypt, ”interim report’’.
3-http:// www.refreence for business . Com / management/ comp-De/
conflict-Management-and-negotioation.html
Appendices
Questionaire
A- Gender (1) Male (2) Female
B – Parties involved (1) ISDF (2) Ramlet Bolak inhabitants
C – Age (1) from 2o years to 35 years (2) from 36 years and up
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Please answer accurately the following questions noting that :
1- Means strongly disagree

2- means disagree
3- means neutral
4-means agree
5- means strongly agree
1. I need to attain excellent results and cannot be limited by others.

(1) strongly disagree (2) disagree (3) neutral (4) agree (5) strongly agree
2. I am always willing to listen to other's opinions, but I also want to give them mine.
(1) Strongly disagree (2) disagree (3) neutral (4) agree (5) strongly agree
3. I often make slight modifications in my goals to meet other people's needs.

4. If people don't respect my opinion, I keep it to myself.

5. When someone else thinks they have a good idea I cooperate and help them.
6. When conflicts arise, I usually stand on my principles.

7. I am always willing to consider other people's opinions, but I make my own

decisions.
8. When a conflict arises, I am usually willing to adjust my priorities to reach a

resolution.
9. When a conflict occurs, I tend to back out of the situation and do something else.
10. I don't like to rock the boat, so I cooperate with others and accept instructions
easily.
11. When pursuing my priorities, I am usually firm and not swayed by others.
12. During conflict, I immediately work to get everyone's concerns out in the open.
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13. During a conflict, I try to find some compromise.

14. Differences of opinion are not always worth worrying about, so I usually avoid
them.
15. I like to ask others for their opinions and try to find ways to cooperate.
16. Once I have taken a position, I don't like to have others try to talk me out of it.
17. When there is a conflict, I make a point of presenting my view, and I invite others
to do the same.
18. When viewpoints are opposed, I generally propose a middle ground.

19. I try to avoid people who have strong opinions.

20. I think it is more important to get along than to win an argument.

21. After I have made a decision, I defend it strongly.

22. I am a decision maker, but I make a point of listening to others to find the best
solution possible.
23. I like to meet other people halfway.

24. I often keep to myself, because most things are not worth arguing about.
25. I try to adjust my priorities to accommodate other people's needs.

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‫قائمة استقصاء رأى‬
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‫‪Conflict Management presented to Prof /DR Sayed‬‬
‫‪El Kholy‬‬
‫) ‪ ( 2‬أنثى‬ ‫) ‪ ( 1‬ذكر‬ ‫أ – النوع‬
‫‪ ( 2‬أهالى منطقة رملة بولق‬ ‫)‬ ‫) ‪ ( 1‬صندوق تطوير العشوائيات‬ ‫ب – الطراف‬
‫‪ ( 2‬من ‪ 36‬سنة و أكبر‬ ‫)‬ ‫) ‪ ( 1‬من ‪ 20‬سنة حتى ‪ 35‬سنة‬ ‫ج – السن‬
‫برجاء الجابة على تلك السئلة بدقة علما بأن‬
‫تعنى ل أوافق بشدة ‪1-‬‬

‫تعنى ل أوافق – ‪2‬‬
‫محايد – ‪3‬‬
‫أوافق – ‪4‬‬
‫أوافق بشدة – ‪5‬‬
‫أريد أن أحقق كل مطالبى و ل أتقيد بالغير – ‪1‬‬
‫) ‪ ( 5‬أوافق بشدة ) ‪( 1‬‬ ‫) ‪ ( 4‬أوافق‬ ‫) ‪ ( 3‬محايد‬ ‫) ‪ ( 2‬ل أوافق‬ ‫ل أوافق بشدة‬
‫أرحب بالستماع الى اراء الخرين و لكن أريد أن يستمعوا الى رأيي – ‪2‬‬
‫عادة أكيف أهدافى حتى تتماشى مع متطلبات الخرين – ‪3‬‬
‫اذا لم يقدر الخرين رأيي فأنا أحتفظ به لنفسى – ‪4‬‬
‫) ‪ ( 5‬أوافق بشدة ) ‪1‬‬ ‫) ‪ ( 4‬أوافق‬ ‫) ‪ ( 3‬محايد‬ ‫) ‪ ( 2‬ل أوافق‬ ‫ل أوافق بشدة‬
‫أنا أتعاون مع الخر عندما يعتقد أن لديه فكرة جيدة – ‪5‬‬
‫عندما يكون هناك اختلف أتمسك بمبادئى – ‪6‬‬
‫أحترم قرار الخر و لكن أتخذ قرارى الخاص – ‪7‬‬
‫عندما ينشأ خلف دائما أعيد ترتيب أولوياتى حتى يحل الخلف – ‪8‬‬
‫‪DBA English‬‬ ‫‪Page 18‬‬

‫عندما ينشأ خلغ أتراجع و أفعل شىء اخر – ‪9‬‬
‫ل أحب أن أضع العقبات و لذا أتعاون مع الخرين و أتقبل التعليمات بسهولة – ‪10‬‬
‫عندما أسعى لتقيق أولوياتى أكون حازما و ل أتأثر بالخرين – ‪11‬‬
‫فى أثناء الخلف أعمل فورا على أن يعلن الخر عن اهتمامته – ‪12‬‬
‫فى أثناء الخلف أحاول أن أصل الى حل وسط – ‪13‬‬
‫الخلف فى الرأى ليس دائما محل قلق لذا أتجنبه – ‪14‬‬
‫أحب أن أسأل الخرين عن ارائهم و أوحاول أن أجد طريقة للتعاون معهم ‪15 -‬‬
‫عندما أتخذ موقف ل أحب أن يحاول الخرين اقناعى بتغييره – ‪16‬‬
‫عندما يكون هناك خلف أعبر عن وجهة نظرى و أدعو الخرين لفعل ذلك – ‪17‬‬
‫عندما تتعارض الراء عادة أقترح حل وسط – ‪18‬‬
‫)أحاول تجنب الخرين ذوى الرأى القوى ) المتحجر – ‪19‬‬
‫أرى أنه أكثر أهمية أن أتوافق مع الخرين من أن أكسب المناقشة معهم – ‪20‬‬

‫بعد اتخاذى القرار أدافع عنه بشدة – ‪21‬‬
‫أنا صانع قرار و لكنى أستمع للخرين حتى أصل الى أفضل حل ممكن – ‪22‬‬
‫أحب أن أقابل الخرين فى منتصف الطريق – ‪23‬‬
‫أحتفظ برأيي لنه عادة ليس من المجدى الجدال بشأنه – ‪24‬‬
‫‪25 -‬‬ ‫أحاول أن أعدل أولوياتى حتى تتوافق مع متطلبات الخرين‬

Conflict Management Styles Between ISDF and Ramlet Bolak Inhabitants

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Conflict Management Styles Between ISDF and Ramlet Bolak Inhabitants

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Conflict Management presented to Prof /DR Sayed

The style of handling conflict between informal settlement

Presented to Prof /DR Sayed El Kholy

2. Amr Hany Mohamed El Said Mohamed (Team member)

3. Mohamed Sherif El Barbary (Team member)

4. Ahmed Farouk Abd EL Hady ( Team member)

5 – Ayman Abd Elmonem Mokhtar (Team member)

DBA English Page 1

Literature review . page 3-6

Methodology . page 7-10

DBA English Page 2

The researchers will concentrate on the style of handling conflict

DBA English Page 3

The research Hypothesis is "there is significant difference between

In order to test hypothesis the researchers selected a sample size of 30

DBA English Page 4

DBA English Page 5

1- Assessment, collecting the appropriate information regarding the

*Ownership: Number of pieces of land owned by state 108 piece of

*Types of Construction: vary between huts, kiosks and peasant house.

DBA English Page 6

From the previously mentioned it becomes clear that there is a deficency

2- Acknowledgment, This step is one in which each party attempts to

DBA English Page 7

Where the x- axis represents degree of cooperativeness, while the y-

DBA English Page 8

4-Action, The action step begins to actively implement the chosen

Case Studiues showing the styles of conflict management between the

First case: case of Tal el hadadeen (Tanta) Egypt

Second case: case of Ezbet Bekheet in Manchiet Naser, Cairo, Egypt

Regarding the style of handling conflict a colaboratrive style was

(The project for the establishment of national and local monitoring

DBA English Page 9

Researchers have included demographic data to determine the effect on

DBA English Page 10

Parties involved. 160

DBA English Page 11

DBA English Page 12

DBA English Page 13

1-international edition (2006), ‘’Lewicki,R’’ &others, mc craw Hill.

the establishment of national and local monitoring systems to observe &

evaluate land development policies in Egypt, ”interim report’’.

3-http:// www.refreence for business . Com / management/ comp-De/

A- Gender (1) Male (2) Female

B – Parties involved (1) ISDF (2) Ramlet Bolak inhabitants

C – Age (1) from 2o years to 35 years (2) from 36 years and up

DBA English Page 14

Please answer accurately the following questions noting that :

1- Means strongly disagree

1. I need to attain excellent results and cannot be limited by others.

3. I often make slight modifications in my goals to meet other people's needs.

4. If people don't respect my opinion, I keep it to myself.

6. When conflicts arise, I usually stand on my principles.

7. I am always willing to consider other people's opinions, but I make my own

8. When a conflict arises, I am usually willing to adjust my priorities to reach a

DBA English Page 15

13. During a conflict, I try to find some compromise.

18. When viewpoints are opposed, I generally propose a middle ground.

19. I try to avoid people who have strong opinions.

20. I think it is more important to get along than to win an argument.

21. After I have made a decision, I defend it strongly.

23. I like to meet other people halfway.