INDUSTRY NEWS
M A R 2 0 1 0
DEPARTMENTS
4 Our Serve 21 TIA Quarterly
7 Industry News 36 String Playtest: Pacific Poly Power Pro
14 Tennis Memorabilia 38 Tips & Techniques
17 Pioneers in Tennis 40 Your Serve, by Tony Taverna
I
Sowing Seeds at the Grassroots (Incorporating Racquet Tech and Tennis Industry)
Publishers
just returned from San Diego and am all fired up. I was David Bone Jeff Williams
at the 2010 USTA Community Tennis Development Editorial Director
Workshop (CTDW), undoubtedly one of the best things Peter Francesconi
the USTA does for recreational tennis. Volunteers and USTA Associate Editor
staff from around the country come to this workshop to Greg Raven
share success stories, learn about spreading tennis to all cor- Design/Art Director
Kristine Thom
ners, bring more people into the game, and yes, even make
Contributing Editors
money at it. Robin Bateman
Seminars, presentations and workshops all are geared to the mission of Cynthia Cantrell
the USTA: to promote and develop the growth of tennis. And this year, USTA Joe Dinoffer
President Lucy Garvin, who is dedicated to living the mission of the organi- Liza Horan
zation, had all of the USTA board of directors and the section leadership at Greg Moran
Bob Patterson
the CTDW. It was the first time that many of them actually saw how impor-
Cynthia Sherman
tant and wonderful this workshop is. From what I heard from a few of them, Mary Helen Sprecher
it was quite an eye-opener.
One of the reasons I went to San Diego was as a member of my local RACQUET SPORTS INDUSTRY
Community Tennis Association. We started our CTA about a year and a half Corporate Offices
330 Main St., Vista, CA 92084
ago and still need to get our nonprofit status, but we’re working hard toward
Phone: 760-536-1177 Fax: 760-536-1171
that goal. We’ve held a few fund-raisers and tennis nights, pushed to get new Email: RSI@racquetTECH.com
courts built in our town, and will be pushing more for that and for program- Website: www.racquetTECH.com
ming, too. A lot of the CTDW presentations apply directly to what we’re Office Hours: Mon.-Fri.,8 a.m.-5 p.m. Pacific Time
doing, things like attracting volunteers, getting funding, communicating with
community members, grant writing, etc. Advertising Director
John Hanna
One thing I definitely want to push with our CTA is news about Recre-
770-650-1102, x.125
ational Coach Workshops, which are geared toward parents, coaches, park hanna@knowatlanta.com
and rec instructors, really anyone who wants to work with entry-level play-
ers, to get them going in the game. It’s not meant to replace coaching or Apparel Advertising
teaching by certified pros, but simply to help grow the sport at the most basic Cynthia Sherman
203-263-5243
level. I’m hoping our CTA can sponsor a Rec Coach Workshop, which
cstennisindustry@earthlink.net
requires a minimum of 20 participants. (Visit usta.com/oncourttraining for
Racquet Sports Industry is published 10 times per
more info.)
year: monthly January through August and com-
To continue to spread the good things that the CTDW brings to tennis, the bined issues in September/October and Novem-
USTA’s national CTA Committee (of which I am a volunteer member), wants ber/December by Tennis Industry and USRSA, 330
to facilitate “regional” tennis development workshops, so that those who Main St., Vista, CA 92084. Application to Mail at
may not be able to attend the national CTDW can go to one closer to home. Periodicals Postage Prices is Pending at Vista, CA and
additional mailing offices. March 2010, Volume 38,
Whether you are a volunteer in your local CTA, teaching pro, school coach,
Number 3 © 2010 by USRSA and Tennis Industry. All
park and rec employee, facility manager, or even a court builder or retailer,
rights reserved. Racquet Sports Industry, RSI and
you’ll find useful, and profitable, tips in these workshops. Contact your USTA logo are trademarks of USRSA. Printed in the U.S.A.
section to see what may be offered in your area, or to urge that they con- Phone advertising: 770-650-1102 x 125. Phone circu-
sider a regional CTDW. lation and editorial: 760-536-1177. Yearly subscrip-
Let’s take the time to grow the sport from the grassroots, then we all can tions $25 in the U.S., $40 elsewhere. POSTMASTER:
Send address changes to Racquet Sports Industry,
reap the bounty.
330 Main St., Vista, CA 92084.
Peter Francesconi
RSI is the official magazine of the USRSA, TIA,and ASBA
Editorial Director
INDUSTRY NEWS
INFORMATION TO HELP YOU RUN YOUR BUSINESS
P
players, allowing for beach
tennis to become a more be lower, lighter and faster, says the company, keeping a player’s center of gravity low for enhance
mainstream common activity balance, agility and responsiveness.
for casual beachgoers. “We broke away from the mold of conventional tennis-
To further its efforts in unify- shoe design to give players a lightweight, ultra-responsive
ing the sport on a global match-day shoe,” says Jerome Jackson, gobal product
level, BTUSA also will adopt manager for footwear at Prince.
the international court dimen- A key feature in Lightspeed is its Propulsion Plate—a
sions of 8 x 8 meters, and a lightweight chassis built to transfer energy from the heel
net height of 170 cm (5 feet, to the forefoot, resulting in quicker reaction time, better
6 inches). acceleration, and a sense of being “on the balls of your feet,”
says Prince. The shoes also feature an ultra-low profile mid-
sole, giving players a much lower platform for stability, as
well as Prince’s Shock Eraser Pro heel insert for impact pro-
tection.
Lightspeed is available in the Rebel LS for men ($110 sug-
gested retail) and the Poise LS for women ($105). Lightspeed
replaces the O-Series as the new flagship model in Prince’s “All-Court” series. For more information,
visit www.princetennis.com.
for GSS Symposium >theBabolat signed a two-year contract to become presenting sponsor of
Road to the “Little Mo'” Nationals and the “Little Mo” International
USTA Serves
Awards Nearly
$1 Million in Grants
U STA Serves, the philanthropic
and charitable entity of the
USTA, announced that under its
“Aces for Kids”
umbrella, it has
awarded 24 year-
end grants, for a
total of $297,325.
The number of pro-
gram grants awarded in
2009 was 37, for a total amount of
$549,325. Combined with scholar-
ship awards, USTA Serves distrib-
uted nearly $1 million in 2009.
USTA Serves awards grants to
programs that successfully com-
bine tennis and education and help
children pursue their goals and
highest dreams by succeeding in
school and becoming responsible
citizens.
Aces for Kids is a national initia-
tive of USTA Serves. It strives to
promote healthy lifestyles by com-
bating childhood/adult obesity by
providing disadvantaged, at-risk
children the opportunity to learn to
play tennis and improve their aca-
demic skills in a structured format.
At Aces for Kids program sites, chil-
dren ages 5 to 18 learn about
healthy nutrition and lifestyles,
responsible citizenship, study
skills, and computer literacy; inter-
act with a mentor and other stu-
dents; attend college preparatory
sessions; and learn to play tennis
in a team format.
Congratulations
To the Following
For Achieving
MRT Status
New MRTs
Adam Stepp New Albany, OH
Adam Hunter Smithtown, NY
P E O P L E W AT C H
INDUSTRYNEWS
• Wilson players Serena • USTA named Harlan Stone its chief business and marketing offi-
Williams and Roger Federer cer in January, a new position created in the wake of an internal
claimed singles titles at the reorganization. Under the new structure, all sponsorship, marketing
Australian Open in Mel- and communications for professional and community tennis will
bourne. Williams plays with the report into Stone. Stone will continue to report to USTA Executive
[K] Blade Team racquet and Fed- Director & COO Gordon Smith. For the past year, Stone has served
erer plays with the Six.One Tour BLX. as the chief marketing officer for professional tennis for the USTA.
Williams also won the women’s doubles title, pair-
ing with her sister, Venus, who also plays with the [K] Blade Team. • Former USTA President Alastair Martin died Jan. 12 at his home
in Katonah, N.Y. He was 94. Martin served as USTA first vice presi-
• Bob Bryan and Mike Bryan took home dent in 1967-68 and as president in 1969-70. He also was presi-
their second consecutive men’s dent and chairman of the International Tennis Hall of Fame from
doubles crown at the 2010 Aus- 1977-79.
tralian Open. The Bryans play
with the Prince EXO3 Ignite • Fila has extended its endorsement agreement with
Team 95, which they switched 2009 US Open champion Kim Cljisters. Clijsters
to late last year. debuted Fila’s Spring 2010 Heritage Apparel Col-
lection at the Australian Open in January.
• Völkl Tennis has signed Liezel Huber to endorse their racquets,
bags and accessories. Huber is currently a top-ranked doubles play- • Kate Gordon is the new vp of corporate commu-
er on the Sony Ericsson WTA tour with her partner Cara Black. nications for the ATP.
• Pro player Sania Mirza joined the Wilson team and used • Chief Business Officer Pierce O’Neil, who joined the USTA in
the new Pro Open BLX racquet at the Australian Open. 1995, is leaving the organization.
• Maria Sharapova debuted a new racquet at the Aus- • Lee Schlazer is the new vice president, distribution for
tralian Open, the Prince EXO3 Black, along with the first the Tennis Channel. He comes to Tennis Channel from Life-
piece from her new Limited Edition Prince Sharapova Bag time Entertainment Services, where he was vice president of
Collection. national accounts and field sales for the western region.
Prairie Village, KS
Serena Williams, the 2010 Australian Open champion, inaugural
Q Feb. 22-28: Delray Beach Intl. Championships, Delray
BNP Paribas Showdown defending champion and the current World
No. 1, will face Kim Clijsters, who captivated the tennis world after win- Beach, FL
Q Feb. 27-Mar. 1: USPTA Midwest Div. Convention,
Columbus, OH
ning the 2009 US Open title only two years after retiring from the
Washington, DC
(check for times) and online at ESPN360.
Top-Selling Racquets
at Specialty Stores
By year-to-date dollars,
January-December 2009
(average selling price)
Best-Sellers
1. Babolat Aero Pro Drive Cortex (MP)
2. Babolat Pure Drive GT (MP)
3. Babolat Pure Drive Cortex (MP)
4. Wilson K Blade (MP)
5. Prince EXO3 Red (OS)
“Hot New Racquets”
(Introduced in the past 12 months)
1. Babolat Pure Drive GT (MP)
2. Prince EXO3 Red (OS)
3. Babolat Pure Drive Roddick GT (MP)
4. Prince EXO3 Silver (OS)
5. Wilson K Three.FX (OS)
F
Profile BY CINDY CANTRELL
FORMING
W
Fitting your customers with the right clothing. BY CYNTHIA SHERMAN
ith so many apparel choices out there, choosing the right ten- and will wear clothes from different lines,” so they’ll be able to
nis clothes—something that fits comfortably and is flatter- offer the best guidance in choosing apparel. Even better, employ-
ing—may seem to be a daunting task, both for customers ees who are of similar age and have similar life experiences, and
themselves and for retailers who want their players to look their even who may have similar skin or hair coloring, as your cus-
best. To help you cut through the high fashion and the hype, we tomer may be able to help more in the selection and fitting
asked retailers what they do to properly fit their customers. process.
“Know your customers, know your inventory—those two Each apparel brand has a line cut to a particular body type,
things are really key,” says Mimzy Lynne of Michael Lynne’s Ten- says Damm, and since every customer will have different needs,
nis Shop in Minneapolis. Like any type of clothing, tennis players it’s important to know what lines look and fit the best on particu-
shop based on their own demographics, so knowing the audience lar customers. Damm suggests ordering clothes that are designed
you serve and having pieces that cater to them—including styles, to go after different age groups—obviously choose the groups
for how clothes look and fit and can see how Q Encourage customers to try on clothes.
the clothes they sell, so customers get a feel geared to older players who may not have
that slim and trim body.
styles may look on different body types. Q Carry a colorful variety of clothing in an And pay attention to colors. What colors
Mimzy suggests stocking a variety of sizes assortment of sizes. your customer has already and what shades
“because you never know who’s going to Q “Special order” for customers. flatter them is another factor in the deci-
come in. Also, make sure you offer to special- Q Have your employees wear the clothes you sion-making process, says Lester. Generally,
order outfits.” sell, and make sure they’re knowledgeable women want colors and fashion that make
But she adds, “Manufacturers need to lis- about how different lines and items fit. them stand out—clothing that’s different
ten to retailers when they say not all women Q Ideally, when customers try on clothes, they from everyone else’s.
are jocks. There are designers who don’t play should wear the same type of undergar- Some studies indicate that the average
the sport coming out with the wrong styles ments they’ll be wearing on the court. body shape in the U.S. has changed over the
and fabrics.” She also believes manufacturers Q Brand loyalty can be important—customers years, from an “hourglass” shape to more of
need to better address issues of quality and will come back to a particular line if they a triangle. The average woman today is
durability–especially in their basic pieces. know the fit and style works for them. It more triangular or “pear” shaped (hips
Robert Lester of Courtside Tennis and saves them time and reduces risk. wider than shoulders), while men are lean-
Apparel in Sacramento, Calif., says it’s impor- ing more toward an inverted triangular
tant that customers “try things on to see how they fit. Every man- shape (shoulders wider than hips). Some designers, however, con-
ufacturer’s fit is different and you don’t know what you’re getting” tinue to make clothes to fit the “hourglass” shape.
if you can’t try on the pieces. The best thing for your customer may be to forget what the
Part of the problem may be due to so-called “vanity sizing”— label says and just go for how a piece fits. And be honest when
some manufacturers want you to feel good, so they put a smaller your customer asks your opinion. You want repeat business, and
size label on their clothes. Also be aware that letter sizing—S, M, telling a customer an outfit looks great on her when it may not
L, XL, etc.—has no universal standards, so a small for one manu- won’t build loyalty.
facturer can be a medium for another. No one wants to walk out of the store thinking they’re going
At a specialty tennis shop, says Wendy Damm of Match Point to look great on court, only to have the look, style, fit or color not
Tennis in Fort Lauderdale, Fla., generally “the staff plays tennis quite right. Q
INDUSTRY NEWS
INFORMATION TO HELP YOU RUN YOUR BUSINESS
S P R I N G 2 0 1 0
T
showed an overall decline for the
year, there is a bright spot, as
fourth-quarter sales numbers from
pro/specialty moved upward, ahead of the
fourth quarter in 2008.
Fourth-quarter comparisons show racquet
sales at pro/specialty stores increased in 2009
by 3% (for both units and dollars) relative to
2008.
“Amid this tough overall economic climate,
it’s good news that racquet sales moved out of
the negative for the last few months of the
year,” says Jolyn de Boer, executive director of
the TIA. “We hope we can continue this trend
through 2010, especially in light of the recent
news that more than 30 million people are
now playing tennis in the U.S.”
S
erena Williams will meet Kim Clijsters while Venus Williams plays Svetlana Kuznetsova on March 1 at the
BNP Paribas Showdown for the Billie Jean King Cup at Madison Square Garden in New York City. The win-
ners of those matches will then vie for the big prize: $1.2 million. The event will be broadcast on MSG Net-
work and ESPN2 (check for times) and online at ESPN360. For tickets and information, visit www.thegarden.com.
Also during the BNP Paribas Showdown, the “Racket Up, America!” winner, Christine Smith of Hurst, Texas,
will serve to a target and try to win $1 million. In addition, March 1 also is Tennis Night in America, the cul-
mination of four days of Youth Registration events to help jumpstart spring and summer junior tennis pro-
grams throughout the country. Last year, more than 750 tennis facilities signed up for Youth Registration Night.
For more information go to TennisNight.com.
TennisConnect.com: The new “Pick & Click” tool can enhance your tennis
shop, along with group email, court scheduling, String Center and more.
GROW YOUR BUSINESS GrowingTennis.com: New business resources include the Facility Manag-
er’s Manual, a new Retailer’s Manual and a Cardio Tennis Kids manual.
MARCH APRIL
Q TennisConnect Retailer debuts as a comprehensive serv- Q Tennis is the fastest
ice for tennis merchants and pro growing traditional sport
shop managers to enhance their in the U.S., according to
web presence. the SGMA, up 43% from
Q Ball and Racquet shipment 2000 to 2008.
reports for 2008 show an increase of 16% in ball units Q SGMA study for the first
and 44% in racquet units since 2003. time records Cardio Ten-
Q The TennisInsure program is expanded to include multi- nis participants at
ple forms of coverage & experts on two sides of the busi- 600,000, which exceeds squash players.
ness: Property & Casualty and TennisInsure Association Q GrowingTennis system statistics show that the system is
E-Health Programs. receiving more than 4 million consumer queries every
Q TIA holds annual Board Meeting on March 2 and gets month.
behind USTA’s QuickStart Tennis and Tennis Night in Q The first TIA Tennis Summit is held April 23 to 24 in New
America efforts to grow youth participation. York City to address the changing marketplace.
MAY JUNE
Q TIA releases “Tennis is the Fastest Q The 2008 Tennis Marketplace is released, with highlights
Growing Sport” publication to the on player participation increasing to nearly 27 million
industry and its members. and play occasions up 13% in 2008, but by mid-year
Q The TIA partners with Rally for the 2009, racquet & balls shipments show decline.
Cure and Susan G. Komen for the Q The TIA Tennis Forum date is set for September 1, dur-
Cure to have Cardio Tennis Rally for ing the USTA Tennis Teachers Conference and US Open,
the Cure events take place at tennis along with the TIA Board Meeting and Tennis Industry
facilities across the nation. Hall of Fame announcement.
Q The TIA, USTA and RSI recognize Analysis of traditional sports, SGMA 2008
22 RACQUET SPORTS INDUSTRY March 2010 Join the TIA . . . Increase Your Profits . . . Grow the Game . . . www.TennisIndustry.org
2009 YEAR IN REVIEW
JULY AUGUST
Q The “Racket Up, America!” Q The TIA partners
promotion kicks off in an with PublicEarth to
effort to stimulate racquet bring tennis facility
sales at retail shops across and retailer coordi-
the U.S. nates and locations to GPS units and mobile phones.
Q Tennis participation news appears on “Live with Regis & Q The “Court Activity Monitor” shows a net increase in
Kelly” and other mainstream media outlets. “Early Season 2009” vs. “Late Season 2008” along with
Q The TIA reports 2,602 Tennis Welcome Centers, 1,701 more than 1 million online court reservations tracked.
Cardio Tennis Sites, and 1,221 QuickStart Tennis sites in Q The TIA joins various social media networks such as
the U.S. year-to-date. Facebook, Twitter and YouTube to promote tennis.
Q Second TIA Tennis Summit is held July 16 to 17 in New Q More than 1,600 facilities have been added to date to the
York City and addresses need to create more frequent GrowingTennis System, pushing the total number to
players, and turn focus on industry and business health. 20,000-plus.
SEPTEMBER OCTOBER
Q The TIA holds its annual “TIA Ten- Q The 2008 “Tennis Participation
nis Forum” at the USTA National Health Index” is released,
Tennis Teacher’s Conference. showing an 18.1% increase
Q Alan Schwartz is inducted into the since the measure was initiated
Tennis Industry Hall of Fame. in 2003.
Q The TIA holds a Technology Work- Q The “GrowingTennis System”
shop in New York City in conjunc- adds tools for Facility Managers
tion with the USTA and Active to download, including a “Facil-
Network. ity Manager’s Manual” and a
Q TIA Board meeting is held in New “Go Green” section.
York City during the US Open. Q TIA attends Career Weekend at
Q “Racket UP, America!” concludes Sept. 30 and estimates Ferris State University in Michigan and works toward
$400,000 increase in racquet sales plus additional attracting young talent into the industry through Careers
$200,000 future sales. in Tennis initiative.
NOVEMBER DECEMBER
Q The online career development tool, Q The 2009 TIA/USTA Tennis Partici-
“Careers in Tennis,” is soft-launched at pation study shows that total ten-
CareersInTennis.com. nis participation tops 30 million
Q The 2008 Play Report is generated players for the first time in the 22-
and presented at a conference in year history of the survey, further
Washington, D.C., and shows that mobilizing the industry to match
tennis continues to hold the No. 1 participation health with industry health.
spot for traditional sports. Q TIA and research partners create the TIA Economic
Q The 2009 Cost of Doing Business survey is sent to retail- Index, to gather top-line data from eight key sectors of
ers and facilities and expanded to capture data for court the tennis economy to improve industry health.
contractors and designers. Q TIA develops a PlayTennis “widget” for consumer sites.
Q TennisConnect registers its 200,000th player and Ten- Q Christine Smith of Hurst, Texas, is announced as the win-
nisConnect Retailer offers manufacturer branded pages ner of “Racket Up, America!” and will serve for $1 mil-
in a newly released version to help retail businesses. lion at Madison Square Garden on March 1st, 2010.
Join the TIA . . . Increase Your Profits . . . Grow the Game . . . www.TennisIndustry.org March 2010 RACQUET SPORTS INDUSTRY 23
Get Involved With The New ‘PlayTennis’ Widget
CareersInTennis.com Website Coming Soon—Make Sure
Your Business Is Listed
T
he industry’s new online career development tool—
CareersInTennis.com—is up and running, offering
T
resources, development tools, networking opportunities and he TIA is rolling out a
more, all designed to attract and help young talent find employ- “PlayTennis” widget
ment in all areas of the tennis business. designed to reach main-
Students, recent college graduates and others can register on stream consumers with infor-
the site for free and view open job opportunities and internship mation on how to get started in
positions. And they can take advantage tennis. Any website can use this
of other resources on the site, including widget so consumers can find
information on tennis organizations programs, places to play, retail-
and companies and access to numerous ers, demo racquets, game-matching and coaching.
industry job sites and career develop- Searches are by name, city, state or ZIP code,
ment tools. tapping into a database of more than 20,000
Companies and organizations can facilities and retailers. Make sure your informa-
create an account that allows them to post jobs and internships. tion is in our database, up to date and pops up
Employers also can view resumes and post a profile about their in consumer searches by going to GrowingTen-
company or organization. “We have hundreds of job opportuni- nis.com and either log in or click “First Time Vis-
ties on the site right now, but we know more companies can take itor”—it’s fast, easy and free. For more details on
advantage of this great tool for filling positions and finding the PlayTennis widget, visit TennisIndustry.org.
interns,” says TIA Executive Director Jolyn de Boer. “It’s impor-
tant for the industry to highlight the opportunities available and
the advantages to working in this trade sector.” Let TennisConnect ‘Pick &
The TIA also is working with the PTR and USPTA to help high-
light tennis-teaching opportunities. TIA surveys show that a high
Click’ Enhance Your Shop
N
percentage of college students are interested in entry-level coach- ow tennis retailers can add the power of man-
ing and teaching positions. ufacturers’ branding to their store’s websites.
Companies or organizations wishing to post job or intern One of the unique features of the TennisCon-
opportunities should go to CareersInTennis.com to place your list- nect software is the new “Pick & Click” content editor.
ings for free. For more information on CareersInTennis.com, con- Available at the Tennis-
tact Ryan Melton at 843-686-3036 ext. 226 or Connect Retailer level,
ryan@tennisindustry.org Pick & Click is one of the
easiest ways to add manu-
facturer-approved content
Guides Available for Facility Managers, to your website, and to
drive consumer sales to
Retailers, Cardio Tennis Kids your store.
W
hether you’re a facility manager, tennis retailer or teach- In the website builder’s Pick & Click Editor, you
ing pro, you can find the resources that can help your can choose from a menu of items—widgets, tem-
business at GrowingTennis.com/Resources—all for free. plates, design elements, logos and major manufac-
Under the Tools & Resources link, the new Facility Manager’s turer-branded messages—that you simply click on.
Manual is a 90-page guide that covers all topics that a manager The items you choose go into the “page builder” sec-
or tennis director needs to know about to tion, then just hit “update” and it’s automatically put
effectively and efficiently run a tennis facili- on your website.
ty. The new Retailer’s Manual offers every- Pick & Click is user-friendly and the content is
thing from writing a business plan, to constantly updated as new products, promotions and
creating a management team, to retail campaigns come out. Importantly, product sales on
basics and using technology. And the Cardio your website are then fulfilled in person only, at your
Tennis Kids manual will show you how to retail location, allowing even more chances for addi-
implement this profitable program that will tional sales.
help kids stay healthy, get fit and have fun. TennisConnect produces over 10,000 web pages
GrowingTennis.com also has other and generates 3.2 million page views per month. The
resources that can help you grow your business and your profits. average Tennis Connect Retailer site receives 8,000
Be sure to post your programs and information so consumers can page views per month. If you are a retailer or manu-
find you and your business. These “postcards” attract 4 million facturer, please contact Marty Mohar at marty@
consumer queries a every month. tennisindustry.org or 843-686-3036 x.227.
Join the TIA . . . Increase Your Profits . . . Grow the Game . . . www.TennisIndustry.org March 2010 RACQUET SPORTS INDUSTRY 24
THE CHANGING
SPECIAL REPORT: STATE OF THE INDUSTRY
TENNIS LANDSCAPE
Our upcoming series will take a hard look at what’s good and bad in
I
this industry, and how we can make things better for everyone.
n the coming months, RSI will be running a series of articles on our strengths and our weaknesses then try to figure out how we as
the state of the tennis industry. We want to look at all areas of an industry can capitalize on what’s good, fix what’s bad, and be
this business and try to understand what’s good, what’s bad, on a path toward long-term, sustained growth.
what needs to be improved and, importantly, how we as an There are questions in every area that we, as an industry, need
industry can go about making this business better for everyone. to address honestly and dispassionately. For instance, how do
Our goal is to bring out the issues that matter to you and manufacturers and retailers come to terms with pricing policies,
directly affect you and your business. A lot is changing in this closeouts and online sales? Are manufacturers cranking out too
industry, and we plan to examine the shifting landscape and many SKUs? Are product life cycles hurting retailers? What is the
what it means for manufacturers, retailers, teaching pros, facili- ripple effect when a local retailer is forced to close? Who is serving
ties, players, court construction, tournaments, pro tours, and tennis retailers?
more. And we hope to shed some light on ways this industry And what about teaching pros? Are two competing profession-
may be able to “move the needle” so that everyone benefits. al teaching organizations helping or hurting this industry? Are they
There’s no question that this past year has been tough. You affecting the “quality” of teaching pros out there? How are they
hear it from nearly everybody in this business; you see it when affecting relationships with other groups in this industry? Should
manufacturers lay off staff or “restructure,” when tennis retailers the USTA start its own certification program?
are forced to close their doors because they can’t make ends How do we increase the number of frequent tennis players?
meet, when court contractors struggle to find work. Certainly the What are the ramifications of an increase in league play and a
overall economy plays a major role in this. But is that the only decline in tournament play? How are flex leagues and other social
reason? tennis formats changing recreational tennis? Is QuickStart Tennis
The bright spot, of course, is that according to recent the long-term industry cure-all some think it is? Why do pro tour-
research, more people are playing tennis now than at any other naments seem to be having trouble attracting sponsors? How can
point in the last 20 years. But that itself raises even more ques- we generate more business for court contractors? Is a changing
tions: How can participation be up, yet companies and retailers media landscape affecting how we communicate to consumers?
that support this industry seem to be withering away? Shouldn’t There are, of course, a lot more questions we hope to examine.
increased tennis participation translate into more business for And, as this series progresses, we hope to hear from you, too, about
everybody? Where is the disconnect, and how can we fix it? your opinions and what you think is important. Now is the time for
In our State of the Industry series, we want to examine both all of us to be open and honest about this industry. Q
FACILITY A TENNIS
HANGOUT? It may not take much to make sure your
courts appeal to your clientele.
W
BY MARY HELEN SPRECHER
hat makes tennis courts kid-friendly? Teen-friendly? Senior- the playing lines for various age groups. (Contrary to what you
friendly? In many cases, it's may have heard, adding QST lines to a regular-size, white-lined
CHILD-FRIENDLY COURTS
entice.
can have fun without well-meaning parents shouting cues to wall or backboard? How about
them while they're on court. designing a target on it, with vari-
The QuickStart Tennis format has Setting up "teen nights" and "tennis mixers" can help ous areas kids can aim for? A fun
revolutionized the way tennis is young players get to know one another and start playing. graphic with various “spots” can
being taught to—and taken up The doctor is in: Ask a sports medicine doctor to hold a ses- entice kids and make grooving
by—children across the U.S. With sion with senior players to discuss stretches and exercises for a their shots less of a chore and
its shorter courts, lower nets and healthy, safe game. more of a game.
low-compression foam balls (not Take photos of everyone (kids, teens, seniors—everyone) Seen one too many children
to mention shorter racquets), the having fun and enjoying the game. Post the photos on a bulletin who prefer Little Debbie to Little
game is more approachable, easi- board and update it regularly to try to showcase as many players League, and who think Wii Tennis
er to teach and more fun to learn. as possible over time. has taught them to play? Hold a
Many facilities have already Hold a “century” tournament: It's a fun doubles tourna- Cardio Tennis Kids challenge and
built permanent QST courts for ment where the ages of the players on each side have to add up see what develops. The program
kids, others have permanent QST to (or come close to) 100. It allows seniors and teens to team up, challenges children, using music
lines on regular-size courts. Con- as well as others. (Work with other numbers as well: a half-centu- and fun games, and (bonus round)
tact a court contractor about build- ry, a “25,” etc., depending upon your demographics.) is done in short bursts so as not to
ing QST courts or putting down overexert kids.
SENIORS
one another as well.
ENEMIES
THE WINNING
edge
Ask Headline BYLINE?
P
BY MARY HELEN SPRECHER
ublic tennis courts are where tennis really starts. Surveys have selves. (In many cities where large murals cover the sides of build-
shown that 70 percent of all players started playing on public ings or underpasses, these coatings are a routine part of the artis-
courts. Children take lessons there, students meet for friendly tic process, and work as an investment to keep the finished
VANQUISHING VANDALISM
agers can take to try to keep courts a little safer. Halecon Inc. in Bridgewater, N.J.
Hale recommends a surface as flat as possible, since "the
slightest crack, bump, or ridge can cause a tripping hazard, which
Whether it's gang tag graffiti or the work of kids trying to establish is very dangerous to the players. Due to the nature of these
whose high school is better, you don't want it on your hitting wall sports, with hockey sticks constantly hitting the surface for inline
(or anywhere else). Having a mural on the hitting wall works in hockey, and bikes and skateboards skidding, falling and hitting
some areas to deter vandals, but it depends on the area, the type the surfaces, the surface must be tougher than a standard acrylic
of vandalism you're experiencing, and how isolated your courts surface used on tennis courts."
are. Damaged tennis surfaces can be repaired by a tennis-court
Many managers find it easier to apply anti-graffiti coatings, contractor, who may also be able to provide advice on surfacing
which establish a protective surface that paint cannot bond to. for adjacent areas for skating, basketball and other activities.
There are various types of such coatings on the market, and some Make sure that other areas are marked for specific sports, and
are more expensive than others, but when compared to the con- separately fenced, to provide extra delineation.
stant work of having to remove graffiti, the coatings pay for them- Fencing is always a conundrum for facility managers, who
OTHER PROBLEMS
area, and he simply sighs and says, "Pray." lighting, consider motion-activated sensors for lighting fixtures.
(Bonus: It increases a sense of safety for players who want to play
at night or early in the morning.)
Unsupervised courts may begin to have problems with the net. It Locking the gates around courts at night is effective, but should
may sag because children have been leaning on it, pulling at it or be considered a last resort, particularly since the point of a public
running into it—or it may be because well-meaning players have court is to invite play. However, if damage is profound, it may be
over-tightened it prior to their game. (In some cases, an over-tight- the only option.
ened net can lead to damage of the winding mechanism, to the Perhaps, say builders, the most effective way to prevent prob-
post and even to the court itself.) lems is, like anything else, to keep courts busy. Courts that see a
"We do see damage to net posts and net-post footers from lot of player traffic are less likely to sit idle, and less likely to be
over-tightened nets," says Jonnie Deremo of General Acrylics Inc. used the wrong way, or even abused.
of Phoenix. "We always tell people with open unsupervised facili- "The key is generating tennis activity on the courts—not lock-
ties not to leave the net post crank handles on the posts, but they ing them up—then the rest will be taken care of," says Richard
seem to end up there anyway. This is a maintenance issue that if Zaino of Zaino Tennis Courts in Orange, Calif.
checked regularly, would prevent so much damage." Leagues, tennis days, clinics, camps, P.E., after-school or
Tamper-resistant net posts, which have an internal wind mech- recess programs—it all keeps courts busy. And with activity
anism, have been used in municipal installations with great suc- comes stewardship—players take a sense of ownership of the
cess. Nets can be set to the correct tension by a court manager, courts, and are likely to report those who are misusing them.
then locked into place. Because there is no external handle for They'll also report problems with the court itself, like cracks,
users to turn, there's no way to over-tighten the net. marks or aging equipment, which, with any luck, will translate
Fences and gates may be vulnerable to abuse as well. Accord- into those problems being addressed quickly, and play continu-
ing to Levitsky, fences may show bulges from being leaned on, ing, or growing.
NEED TO KNOW
Photo Courtesy of Aer-Flo Inc.
ABOUT WINDSCREEN
W
indscreen, also known as background curtain, has a variety Weekly—Hose down or wash windscreens as required.
of uses in addition to its original and primary purpose of Post-season—Tag each panel with regard to its exact location
reducing or deflecting wind on outdoor courts. on the court and fence, clean and store. Measure and order
Ask any court builder, equipment supplier, facility manager or replacement panels.
player, and they can tell you that windscreen also: Long Term Planning—Plan to replace every three to five years.
provides better visibility so players can see the ball Another feature of windscreen, and something that is becom-
reduces glare off uncoated chain-link fence ing more and more popular, is having a facility’s or school’s
provides privacy name or logo printed or painted on the windscreen—which is a
reduces distractions nice way to dress up your courts. Also, when ordering wind-
helps contain artificial light at night screen, some can be custom-fabricated to whatever size you
helps courts blend into their surroundings. need, and they come in a variety of colors, to best fit your courts
The good news? Windscreen is effective at all of those. The not- or surroundings.
so-good news? It can't do it without some help from you. Mainte- If re-installing windscreens "in house," consult a qualified ten-
nance should include the following: nis court contractor to learn how to properly install the screens in
Preseason—Install windscreens. order to minimize wrinkles and prevent damage to the fence. It
As Required—Replace damaged panels. might be a bit less expensive to do it yourself, but the result may
Daily—Check that windscreens are securely fastened to the not be as clean and professional. Properly installed windscreens
fence framework; check for tears, pulls or other damage to the can make a huge difference in the aesthetics of the facility.
fabric. —Mary Helen Sprecher
AT ASBA WEBSITE
T
he old commercial for the betized list that includes addresses, website and e-mail links,
Yellow Pages used to advise and other contact information.
would-be shoppers, "Let • Builder/manufacturer requests will take users to a list with sev-
your fingers do the walking." eral variables. Users can select from an interactive map (if try-
The new way of commerce is, of course, e-shopping, which gives ing to find someone in their area), or can use keywords, which
your fingers a break and lets the mouse do all the work. might include a product name, an item sought or even the
So when your tennis court or facility is showing its age, or you name of a company or individual the user has heard about.
need a new net or windscreen, or just want someone to come in • If seeking a Certified Tennis Court Builder, start from the
and refresh your soft courts, it doesn't make sense to take a step www.sportsbuilders.org home page, and on the left side click
backward and grab the Yellow Pages. It's time to go to your com- on "Certified Tennis Court Builder.”
puter and find a professional. As always, users are advised to check references or other infor-
The American Sports Builders Association, the national associ- mation before working with any company or individual.
ation of sports facility designers, builders and suppliers, has a
The American Sports Builders Association (ASBA) is a non-profit association helping
search feature on its website, www.sportsbuilders.org, that allows
designers, builders, owners, operators and users understand quality sports facility con-
you to find professionals, products or advice quickly and easily. struction. The ASBA sponsors informative meetings and publishes newsletters, books
• On the left side of the home page, select either "Find a Design and technical construction guidelines for athletic facilities including tennis courts. Avail-
Professional" or "Find a Builder/Manufacturer." able at no charge is a listing of all publications offered by the Association, as well as
• Information on design professionals will come up in an alpha- the ASBA’s Membership Directory. 866-501-ASBA (2722) or www.sportsbuilders.org
I
The need for the bell-shaped footing is echoed by Matt Strom,
as well as by Colin Donovan, who adds, “In all climates, this
shape will prevent the foundations from pulling over due to later-
t’s a good thing they’re not human because they might just get a al stresses from the net cable.”
complex. They stand around and do their job year after year, and The appropriate depth for net posts will depend on soil condi-
you ignore them. But just let them start to show their age—lean a tions as well as geographic location of the courts. Footings should
little, get a few age lines—and suddenly they’re the focus of every- always be at least 6 inches deeper than the local frost depth, but
one’s attention. not less than 42 inches.
Fortunately, they’re net posts, not employees. But while they David Moore of Cape & Island Tennis and Track in Pocasset,
might be one of the less glamorous pieces of equipment on your Mass., says architects in his area request the 42-inch depth, since
court, they’re one of the most important. They hold your net at the the frost line in New England can be 3 feet. “The one important
proper height and tension, create consistent conditions for play, and fact in all-weather or hard courts,” says Moore, “is that it is best
add a neat look. to set the footing before the pavement is placed. This procedure
prevents the common crack around the footing in the surface.”
ON THE COURT
cial String of the ATP Tour. ness can make it more difficult to grab the
Pacific Poly Power Pro is for players string between your fingers while weaving
looking for a durable control with extra the crosses. If you string more than one We have a winner! Our playtest team
power, with comfort typically not associ- racquet in a row, you’ll probably want to gave Pacific Poly Power Pro 16 the high-
ated with polyester string. It is available wipe your hands off between racquets. est rating for Resistance to Movement of
in 16 (1.30 mm), 16L (1.25 mm), and 17 any string we’ve tested to date for publi-
(1.20 mm) gauges in yellow and black. It EASE OF STRINGING cation, which represents 139 strings.
is priced from $7.25 for sets of 40 feet, (compared to other strings) Coupled with Poly Power Pro’s 3rd-over-
and $110 for reels of 660 feet. For more Number of testers who said it was:
all rating for Durability (tie), and 9th-
information or to order, contact your much easier 0
overall rating for Tension Retention (tie),
somewhat easier 1
local Pacific sales agent or Pacific at 941- and you’ve got one durable string. Poly
about as easy 24
795-1789 (e-mail info@pacific.com), or Power Pro also scored well above aver-
not quite as easy 9
visit pacific.com. age for Control, Power, and (as you
not nearly as easy 3
IN THE LAB
might guess from reading the com-
OVERALL PLAYABILITY ments) Spin Potential. This gives Pacific
We tested the 16L gauge Poly Power Pro (compared to string played most often) Poly Power Pro 16 an overall rating well
in yellow. The coil measured 43 feet. The Number of testers who said it was:
above average, with ratings in the top
diameter measured 1.24-1.26 mm before much better 0
10 percent in four categories (Resistance
somewhat better 4
stringing, and 1.23-1.24 mm after string- to Movement, Durability, Tension Reten-
about as playable 11
ing. We recorded a stringbed stiffness of tion, and Control).
not quite as playable 17
74 RDC units immediately after stringing not nearly as playable 3 None of our playtesters broke the
at 60 pounds in a Wilson Pro Staff 6.1 95 sample during the playtest period.
CONCLUSION
(16 x 18 pattern) on a constant-pull OVERALL DURABILITY
machine. (compared to other strings
of similar gauge)
After 24 hours (no playing), stringbed Number of testers who said it was: Whether it’s the German polyester core
stiffness measured 68 RDC units, repre- much better 9 or the two layers of special coating,
senting an 8 percent tension loss. Our somewhat better 13 Pacific Poly Power Pro 16 definitely
control string, Prince Synthetic Gut Origi- about as durable 12 establishes its credentials as a durability
nal Gold 16, measured 78 RDC units not quite as durable 1 string, but it doesn’t end there. As noted
immediately after stringing and 71 RDC not nearly as durable 0 above, several of our playtesters liked
units after 24 hours, representing a 9 per- the spin potential of Poly Power Pro,
RATING AVERAGES
cent tension loss. In lab testing, Prince From 1 to 5 (best) too. Plus, if you’re smacking the ball for
Synthetic Gut Original had a stiffness of Playability 3.3 hours on end (which you can do thanks
217 and a tension loss of 11.67 pounds. Durability (tied for 3rd overall) 4.5 to Poly Power Pro’s durability), your
Pacific Poly Power Pro 16 had a stiffness Power 3.4 arm will be happy to know that our lab
of 222 and a tension loss of 21.65 Control 3.7 test shows that Poly Power Pro is only
pounds. Poly Power Pro 16 added 17 Comfort 2.9 slightly stiffer than our reference nylon
grams to the weight of our unstrung Touch/Feel 2.7 string.
frame. Spin Potential 3.4
If you have a stringing business and
The string was tested for five weeks Holding Tension (9th overall) 3.7
are thinking about carrying this string,
—Greg Raven Q
Resistance to Movement (1st overall) 4.3
by 37 USRSA playtesters, with NTRP rat- give Pacific a call.
”
Holds tension very well. 4.5 male all-court player using
Wilson K Four strung at 50 pounds CP (Luxilon M2 Pro
16L)
”
is required to create big spin. 4.0 male all-court player
using Dunlop Aerogel 2 Hundred strung at 56 pounds CP
(Signum Pro Poly Plasma 17)
”
for a poly. 4.5 male all-court player using Wilson
Kobra Tour strung at 58/60 pounds LO (Gosen Poly-
lon/Babolat Conquest 17)
”
hours it looks and plays fresh. 3.5 male all-court play-
er using Prince EXO3 Silver strung at 58 pounds CP
(Signum Pro Poly Plasma 17)
”
response. I might become a poly convert. 6.0 male all-
court player using Wilson K Tour strung at 53 pounds CP
(Wilson NXT 17)
”
lacking. 5.0 male all-court player using Head Micro-
GEL Prestige Mid Plus strung at 57 pounds CP (Head FXP
16)
”
potential and control. Low power. 4.0 male all-court
player using Wilson K Six One Tour strung at 50 pounds
LO (Natural Gut/Polyester 17/16)
”
Loses resilience after about 10 hours. 4.5 male all-
court player using Volkl C10 Pro strung at 50 pounds LO
(Babolat VS Team 17)
”
durability. Not the best option for seniors. 4.5 male
all-court player using Volkl DNX 1 w/Power Arm strung at
48 pounds CP (Forten Dynamix 16)
For the rest of the tester comments, visit www.racquetsportsindustry.com.
GRIP PRE-STRETCHING
5 sets of Wilson K-Gut Pro 16 to:
Dr. Carl Love, Albany, OR
Editor’s note: We do not recommend follow- I prep equipment for a top-ten ranked
ing this procedure with nylon mains and player and with his two-handed backhand
Here’s how we perform this test: poly crosses, as the resulting frame distor- likes to carry his grip up on the frame as
1. Connect a piece of the string between tion may be extreme. If in doubt, measure far as possible. I have learned that I can
one of the machine’s string clamps and the frame distortion — any difference of
the tensioner. Pull the string straight, but more than 3/32-inches in relative measure-
do not load it. ments is too much.
PRE-WEAVING THE
2. Mark a section of the string about three
INTERMEDIATE MAINS
inches long.
3. Measure the length of the section of
string you just marked, preferably with a
dial caliper, and note the length. pre-stretch his grip, which adds a remark-
4. Pull tension at 100 pounds, measure the able amount of length. I work with about
marked section, and note the new ten inches of grip at a time, stretching
length. We chose 100 pounds for the one section after another.
load to subject the string to a stretch sim- As you can see in the photo, the black
ilar to what it would encounter during tape indicates the length of the grip prior
high impact with the ball. If your to stretching and the grip after it has been
machine doesn’t go up to 100 pounds, stretched. In this case it added 4-1/2
use the maximum. inches to its length. So if you want to
5. Calculate elasticity: Percent Elasticity = increase the grip length, pre-stretch it
((Final Length – Original Length) / (Orig- before installation.
inal Length)) x 100 5 sets of Pro Supex PF Blend 17/16 to:
6. Divide the elasticity of the stiffer string Dan Kerr, MRT, Wiarton Ontario Canada
by that of the more elastic string to get Editor’s note: Stretching some grips
the stiffness ratio between these two Some stringing machines have bulky string results in them getting thinner and nar-
strings. clamps, or the clamps will have a textured rower, so the grip will need more wraps to
We’ve found that the typical elasticity outside surface or a sharp edge that can cover the grip, and may feel different to
for nylon is 15 percent, and polyester elas- abrade or shave the string if it rubs on the the player. —Greg Raven Q
ticity averages 9.5 percent. Dividing 9.5 by clamp during installation. This usually Tips and Techniques submitted since 2000 by USRSA mem-
15 gives a stiffness ratio of 0.63. On a job occurs when you are installing the “inter- bers, and appearing in this column, have all been gathered
into a single volume of the Stringer’s Digest—Racquet Service
requiring 55 pounds reference tension, mediate” mains — the two or four mains Techniques which is a benefit of USRSA membership. Submit
using these two values with poly mains and between the outside main and the “throat” tips to: Greg Raven, USRSA, 330 Main St., Vista, CA 92804; or
email greg@racquettech.com.
nylon crosses, the reference tension for the mains in the center of the racquet. Depend-
B
WITH CONTRIBUTIONS FROM
must be changes in the way retailers are TENNIS SPECIALTY RETAILERS
JIM DONNELLY AND CHRIS GAUDREAU
treated in this industry.
rick-and-mortar tennis shops are deadlines must be clearly defined and not clubs and pros within a dealer’s territory,
the lifeblood of the tennis industry compromised. shall be forwarded to that dealer.
and at the forefront of educating • Adequate inventory should be available for 8. Right to be protected from manufac-
consumers, supporting local towns and tennis specialty to fill-in. Manufacturers turer-direct sales. Manufacturers should
businesses, and growing grassroots tennis should monitor, and restrict if necessary, not sell direct to consumers. Manufactur-
initiatives. Any growth in tennis participa- the buys of online retailers and distributors ers currently selling direct should not offer
tion will be short-lived if tennis specialty to ensure this throughout the product life. discounts and should immediately begin
retailers do not flourish. 4. Right to purchase discontinued items transitioning sales to the nearest Authorized
As industry leaders, protectors and for 90 days before being offered to online Dealer. Manufacturer websites should stim-
promoters, we should have certain basic dealers. ulate and forward interest to Authorized
and absolute rights, which serve to protect • Liquidated items would continue to be Dealers. Information on manufacturers’
and help the entire industry to prosper. bound by MAP terms. sites should never encourage consumers to
These rights make up the “Tennis Special- • Every effort should be made to avoid pro- do something on their own that would nor-
ty Bill of Rights.” ducing more SKUs then the industry can mally be done in the tennis shop, such as
1. Right to have all premium products support. Fewer SKUs and longer life cycles stringing, gripping, fitting, etc.
on a Minimum Advertised Pricing policy. will help rejuvenate tennis specialty and 9. Right to have a dedicated premium
• MAP pricing should reflect appropriate the industry. product line for Tennis Specialty distrib-
retail margins and should not be lowered 5. Right to have a clear separation of all ution only. Product line (from each manu-
for at least 24 months, and after that not premium tennis categories from big-box facturer) should include at a minimum, but
lowered by more than 15%. All premium and sporting goods stores. Elite-level tennis not be limited to: 4 racquet models, 2
products should remain on MAP to allow footwear, apparel, racquets, accessories, footwear models, 3 string SKUs, 2 replace-
sufficient time for sell-through. string, bags and balls should not be found at ment grip SKUs, 2 overgrip SKUs, 3 bag
• Offering free goods of any kind, includ- big-box or sporting goods stores. Moreover, SKUs, 1 ball SKU.
ing strings, would be a violation of MAP. once premium product is discontinued, that 10. Right to be consulted before any
• Any decrease in MAP should be reflected product should not be remade and resold in advertised consumer discounting. Dis-
in Authorized Dealer pricing. any way. counts include but aren’t limited to pro-
• Quoting prices over the phone below 6. Right to a minimum 20-mile radius motions (whether online or other),
MAP would be a violation of the MAP between Authorized Dealers and distribu- coupons, coupon codes, direct sales dis-
policy. Manufacturers need to periodi- tor accounts. (In densely populated areas, counts. All discounts should be approved
cally check to make sure this is not hap- the minimum radius should be 10 miles.) by Authorized Dealers. Online discounting
pening. • All distributor accounts should be of any premium product is not acceptable
• Cosmetic changes, such as a color approved by each company's area repre- at any time.
change, should not be considered a sentative. Are your retail rights being violated?
model change. • All distributors should produce a compre- Would you like to see a change for the bet-
2. Right to exclusive Tennis Specialty hensive list of accounts for area rep to ter? Would you like to see a Tennis Retailer
Pricing. Specialty dealers have the highest review. Association? Email cleantennisindustry@
overhead while providing the best direct • All current distributor accounts that are too perfectracquet.com. Q
service and customer satisfaction. Brick- close to an Authorized Dealer should be
and-mortar shops should be given pricing closed. Tony Taverna is a USRSA Master
from manufacturers that reflect this imbal- • No person, club, school, pro-shop, regard- Racquet Technician and a
less of any professional affiliation, should USPTA Level 1 pro. He and his
ance.
wife, Kathy, own two tennis
3. Right to book and receive product at receive product from a distributor unless retail shops in Connecticut.
least 60 days before online dealers and approved by that company's area rep.
distributors. 7. Right to have manufacturers drive all
• Sufficient product should always be allo- business to nearest Tennis Specialty dealer. We welcome your opinions. Please email
comments to RSI@racquetTECH.com or fax
cated to all Authorized Dealers. Booking • All business, including schools, colleges, them to 760-536-1171.