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Huddle – FAQ & Troubleshooting Guide

FAQ

1. What does the LED status light means on my Huddle?

2. Where do I input my Yes ID/ password?


• Go to http://192.168.1.1/, login with your device username / password (Hint: admin)
• At the Basic Setup, follow the on-screen instruction (Note: Remember to key in your
full YES ID complete with @yes.my)
• Next, proceed with summary of change click the “Save” button

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3. Where do I find my Huddle Wi-Fi network name & password?
The Huddle default Wi-Fi network name is Yes, you are amazing – 000xxx, where xxx are
the last 3 digits of the Huddle’s MAC ID

You can personalize the name of your Huddle’s Wi-Fi network name on the Huddle’s Device
Home page while connected to the Huddle’s Wi-Fi.

• Go to http://192.168.1.1/, login with your device username / password (Hint: admin)


• At the Basic Setup, follow the on-screen instruction
• Next, proceed with summary of change click the “Save” button

4. How do I keep unauthorized devices from connecting to my mobile


router?
By default, the Huddle’s Wi-Fi is an unsecure connection

You can personalize the name of your Huddle’s Wi-Fi network name on the Huddle’s Device
Home page while connected to the Huddle’s Wi-Fi

• Go to http://192.168.1.1/, login with your device username / password (Hint: admin)


• At the Basic Setup, follow the on-screen instruction
• Next, proceed with summary of change click the “Save” button

5. How to check the firmware for Huddle?

• Go to http://192.168.1.1/, login with your device username / password (Hint: admin)


• At the Status page, check the software revision

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6. How much time do I need to charge the Huddle?
It takes approximately 1-2 hours for a complete charge of the battery. The Power up
button will turn green when charging is completed

7. What is the battery performance for Huddle on a single charge?


Huddle can last up to 5 hours when it is running on battery. This varies based on
operating conditions such as the Wi-Fi transmitting power level and the 4G signal
strength level. Wear and tear could also impact the battery performance

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8. How do I factory reset my Huddle?
• Hardware:

o Turn on your Huddle


o Press and hold the Power Button for approximately 30 seconds.
o After the LED turns solid yellow, release the Power Button and the Huddle
will turn off.
o Your Huddle has been reset to the default settings. (Hint: The default User
Name and Password are “admin.”)

• Device Home Page (Web administration):-


o Go to http://192.168.1.1, login with your device username / password (Hint:
admin)
o In Advanced Settings, go to Management > Upgrade. Proceed by clicking
“Factory reset”

Note: Resetting the Huddle to factory settings will have the Network Name (SSID) return
to default settings.

9. What is the range of the Huddle’s Wi-Fi signal range?


Typical Wi-Fi coverage up to 46 meters away, however the coverage may be affected by
obstruction such as buildings, walls, the placement of the units & the Wi-Fi transmit
power level settings

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10. How I can tether my Huddle and share my Wi-Fi at the same time?

• Go to http://192.168.1.1, login with your device username / password (Hint: admin)


• Click on Advanced Settings > Management > RNDIS
• Download the Driver and Install it on your machine (For Windows only)
Note: Ensure there is no checkmark in the box for ‘Disable Wi-Fi Radio when connected
via USB Data Mode’
• Click the Save Settings button to save your settings.
• Power off then Power On your Huddle

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Huddle – Scenario based troubleshooting guide
1. LED does not light up when press the power button for 5 seconds
• Please check if you have inserted the battery correctly
• Is the battery empty? Please connect to the charger to ensure the battery is at
charging state and try again
• Please contact the hotline or customer care representative for further instruction

2. I can’t access my device home page at http://192.168.1.1/


• Ensure that the blue[solid] light indicated at the Huddle LED light
• Ensure that you have successfully connected to the Huddle WiFi via the operating
system WiFi management manager
• Ensure you receive a DHCP IP from the Huddle’s Wi-Fi in the range of 192.168.x.x
(you could have change the default setting), subnet mask 255.255.255.0
• Try “ping” to 192.168.1.1(you could have change the default setting). If not able to, try
resetting the device.
• Check if your browser is blocking the access or try using another browser

3. My Wi-Fi client device (e.g laptop, smartphone) is not able to detect


the WiFi Network Name
• Ensure the Huddle is switch on
• Ensure that the blue[solid] LED light is indicated at the Huddle LED light
• Check your laptop/desktop Wi-Fi switch/management tools is turn-on with the support
of Wireless B/G
• Is the Huddle being located out of range? Try moving it closer to your laptop or
desktop

4. My Wi-Fi client device (e.g laptop, smartphone) can detect the


Huddle’s WiFi signal but unable to connect to the Wi-Fi Network
Name
• Ensure you are connected to the correct SSID
• Ensure the correct security key is entered & your computer supports the same type of
Wi-Fi security that your Huddle’s WiFI network is using.
• Check your maximum device client configuration (Huddle can support to maximum of
4 devices)
• No one else is connected to your Huddle using a USB cable while “Disable Wi-Fi
when connected via USB” is turned on.

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5. I’ve connected to the Huddle Wi-Fi but cannot browse the Internet
• Have you successfully configured the Huddle?
• Is the Yes ID (username & password) entering correctly?
• Is the Huddle Wimax LED indicating Green (Solid), Yellow (Solid), or Red (Solid). If
red(blinking), you could be out of coverage
• Check your browser settings for block site or have your proxy settings disable
• Try clicking repair on your Wi-Fi connection in the operating system

6. The connection is slow or inconsistence when I’m performing


browsing
• You could be in a weak coverage area Red (solid). Try moving it to obtain a better
signal
• There could be interference of Wi-Fi channel around your area. Try changing the Wi-
Fi channel/change the power transmit level or moving it to less interference spot for
better signal for the Wi-Fi

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