Bend, OR – Sunriver, OR – La Pine, (925) 382-2150

OR, Corvallis, OR, Oregon Coast JandJhoytRecycle@Yahoo.com

Jason R. Hoyt
Professional Help Desk, Hardware Repair, Software support, Teacher or overall IT & Customer service, Hospitality & Restaurant…

Objective My Technical background spans from IT/Help Desk support to advanced network troubleshooting and
repair. Experiences with 300+ user support with outstanding customer service. Working with multiple
Virus protections, Microsoft Office Systems, Web Design supported by CAD and other network/data
mangers. With 7+ years hands on experience I can diagnose, repair or replace components for most
technical devices; specializing in laptops, desktops, printers, projectors, networks, PDAs, gaming systems
and more.

• Software POS systems, Digi-RezExpert, Ticketing programs (tracking incoming

Technical Skills and ongoing tasks), Multiple Virus Protection programs and processes, Microsoft
Office System (including Word, Excel, PowerPoint, Outlook), File Maker and
Microsoft FrontPage ,Dreamweaver, Photoshop, Fireworks, Flash, Director,
FreeHand, Data recovery, building and tracking software.

• Languages & Databases HTML, JavaScript, PHP, Microsoft Visual Basic, Oracle,
Microsoft servers, Basic C+; SQl, Dos, Microsoft Office, phone systems, LAN party,
revisions agents.

• Hardware Experience in repairing or replacing any components in Laptop’s

(Toshiba, IMB, Sony, Hp, Apple, Acer), Desktop’s (Hp, compact, Dell, Gateway,
Apple) Printer’s (Brother, Canon, Hp, Lexmark, Dot matrix), Digital senders,
scanners, portables, projectors, servers and more.

• Applications experience Audio, Image, File management, Graphics, Internet

(Browser, email, ftp, messengers and other managers), Networking and servers,
Office tools, Security, System Utilities (Benchmark, Cleaner, information, Registry,
testers, tools, drivers and updaters) and video.

• Experienced in system-operations, PC setup and installation, data

entry/recovery, building Os systems from multiple networks, hardware repair,
replacement, refurbishment and support. As well as software support and virus
detection and removal, and advanced troubleshooting skills.

• Operating System Support experience MS-DOS, Microsoft severs, Microsoft

Windows® operating systems from 95 on, ME, 2000, XP, Vista, Win 7, Linux (Red
Hat, Yellow Dog), Mac OS.

• Methodologies Extensive hands on technical training in a corporate

environment, with experience being the Lone-Wolf for 300+ users and the ability
to find answers to technical problems, management.
Equity Life Styles/ Thousand Trails RV Park
Experience Ranger / Teaching – Bend, OR. – 07-2010 to Now

• Highlights – Providing customer service and security with knowledge in POS

systems, reservations systems with management know-how; book keeping for end
of day money deposit, etc.
J and J Hoyt Recycle
Owner - Freelance – 01-2009 to Now

• Highlights – Provide fast support for any PC, desktop, printer, other technical
devices, non-warranty; repair, replace, or upgrade; in person or over the phone
(walk through support) for the everyday consumer.

• Teaching free computer class once a week; ranging from data back up to website
design.
 • Refurbishment and sales of refurbished and used laptops, desktop, apples,
projectors, gaming systems, video games, VHS, DVDs and more. Repair non-
warranty gaming systems (Playstation 2, Xbox, Nintendo, Sega and
more).Instruction of basic to advanced software, operations and technical
problems. Research and make recommendations for the purchasing new/used
software, hardware and technical devices.

• Technical Environment – Teaching and onsite or over the phone repair or

support for any customer problems; assisting with any overall buying, selling, or
trading technical devices; (expired to new laptops, desktops, and more.)

Can-am contracted under HP Desktop support at 2 Credit Suisse locations

San Francisco, CA - 08-2008 to 01-2009 – company lost contract
Break and Fix / IMAC Technician - Assisting Desktop Support

• Highlights - Provided comprehensive hardware support to 300+ end users

workstations, portables, in a corporate environment; including network /local
printers (HP, Lexmark, Dot matrix), scanners, digital senders, phone systems and
more; with troubleshooting, maintenance and repair if needed.

• Monitored remedy call center through helpdesk support and other Business
Support Groups as appropriate to the problems, and making upgrades to the
system as needed.

• Project coordinator and installer with 3rd party support for pc/user moves (break
down, move to another location- local or non-local; setup, certification and update
to system network location.

• Technical Environment – Ticketing programs and Outlook (tracking incoming

and ongoing tasks); PC Build, off a local or non-local server, upgrade and repair if
needed. Knowledge in Applications that were used by the user if support is needed
((Credit Suisse) Private Banking, Investment Banking, Asset Management
software) and if needed support and re-interface network and/or phone systems.
New Dimension Service Solutions
Concord, CA - 03-2006 to 03-2010
Computer Technician & Front Desk Customer Service

• Highlights - Install, configure and troubleshoot desktop systems,

malfunctioning/ damaged laptops, desktop, printers, servers, telecoms and
network issues in a medical and sterile environment.

• Diagnosed problem (pc, laptop, printers and more) ordered parts using multiple
ordering systems (warranty and non-warranty units). Repaired, replaced,
reassembled, formatted –build -recovered as well as data backed-ups for
customers.

• Store-front customer service; calls, sales, shipping /receiving, ordering, date

recovery and any others duties need in an every day running of an IT/computer
shop.

• Technical Environment – Okidata and Brother Printers Certified Systems

Repair on and off site, as well as Certified systems in Toshiba, HP/COMPAQ,
IBM/LENOVO, Toshiba projectors, overall non- warranty laptops, desktops, printers-
sales, service, accessories, upgrades, data recovery, network/ system integrations,
wireless network solutions and more.

• Specializing in Toshiba, HP, IBM warranty or non-warranty service and repair.

Hands on training
• Data Recovery and Desktop Support. Advanced customer service and support.
 • Expired Okidata Printers Certified Systems repair and Brother Printer repair.

• Web design and development with multiple programs

• Training in helpdesk support, hardware and software, PC moves and relocations.

• Typing – 65wph, 10-Key – 80 kph.

Diablo Valley College 1999-On Going
Education
Major: Computer- hardware, software, support, IT, repair, CAD.
Minor: Math, teaching, management, business owner, Hospitality & Restaurant.
3.25-4.0 GPA – no degrees yet but in process: A+ certification, component level repair, IT & Design.

Quote Wisdom is not a product of schooling but of the life-long attempt to acquire it. --Albert Einstein.