Document No.

94117-A10035
Revision C
February 2009

F-16 SE
SUPPLEMENTAL
QUALITY ASSURANCE
PROVISIONS

Prepared by:

Electronics, Intelligence and Support

Readiness and Sustainment Business Area
144 D. W. Highway No.
Merrimack, NH 03054
 Document No. 94117-A10035
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DOCUMENT CHANGE HISTORY AND STATUS LOG

DATE REV. DESCRIPTION

8/15/02 - Original Release DCR DRA 10377
4/29/03 A Updated to add requirement, REA form and correct clerical errors.
Reference DCR DRA11463.
4/25/07 B Updated to remove REA process Reference DCR DRA28224
2/12/2009 C Updated to remove Proprietary Statement per DCR DRA43946

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Quality Requirements 001

Seller Quality Requirements

A. Seller shall maintain an International Organization of Standards (ISO), Aerospace Standard (AS) or
Military Standard equivalent quality system acceptable to Buyer for the articles, materials, supplies
and services (including "items" and “work” as such terms maybe used in the PO’s definitions)
covered herein. Widely recognized Government/industry Quality System standards should be used
as guidelines. Upon Buyer's request therefore, Seller shall provide documentation that describes
Seller's Quality System.

B. Seller shall provide and obtain for Buyer, Buyer's Customers and appropriate regulatory agencies
access to any and all facilities, including those facilities of Seller's subcontractors, where work is
being performed or is scheduled to be performed under the PO. Buyer shall have right to perform in-
process inspection, audits, and system surveillance at Seller's and Seller's subcontractors facilities as
part of verification of conformance to the requirements of the PO.

Work under the PO is subject to Buyer's periodic audit of Seller's compliance with Sellers internal
procedures and other documents applicable to the PO. Seller shall provide at no cost to Buyer,
Government and/or appropriate regulatory agencies, suitable facilities at Seller and Seller's
subcontractors manufacturing locations for Buyer, Government and regulatory representatives to
perform compliance verification. Seller shall include the provisions of this paragraph B in each
purchase order, if any, with each of its subcontractors where work is being performed or is scheduled
to be performed in connection with the PO, and shall require that this paragraph B is inserted in all
subcontracts at every tier.

Seller shall maintain complete records of all manufacturing, inspection and test work. At Buyer's
election, such records shall be made available to the Buyer, Buyer's Customers and/or appropriate
regulatory agencies during the performance of the PO and for at least three (3) years after
completion of the PO and for such longer periods, if any, as may be specified elsewhere in the PO.
Upon Buyer's request therefore, Seller shall forward such records to Buyer at no cost to Buyer.

C. For Seller designed items, Seller has responsibility and authority to approve and control its own
processing sources, including in-house processes. For Buyer designed items, Seller shall use Buyer
approved sources for Buyer controlled processes unless specific exception is granted by Buyer, in
writing. Buyer retains the right to direct Seller utilization of Buyer approved process sources based
upon Sellers product or process performance. Seller shall periodically review the list of Buyer
approved process sources as appropriate to assure Seller utilizes process sources that are approved
by Buyer.

D. Seller shall prepare a Certificate of Conformance ("C of C") statement that items provided under the
PO meet all applicable requirements. This "C of C" shall be included with, or as part of, the Seller's
shipping document to Buyer.

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E. When Buyer's Customer requires source inspection, Seller shall obtain evidence of Buyer's Customer
representative's inspection by signature and title or by stamp on any shipping documents required by
the PO.

F. Buyer requests for corrective action, if any, will be forwarded to Seller when unsatisfactory
performance by Seller and/or any of its subcontractors is detected. Seller shall respond to all Buyer
requests for corrective action.

Seller shall assess all Buyer identified non-conformances and provide results of assessment to Buyer
within 15 working days of receipt of Buyer's request. Seller is responsible for ensuring all items it
procures from its subcontractors conform to all requirements of the PO.

G. Seller shall maintain a calibration system that is compliant with the requirements in ISO 9001, ISO
10012-1: 1992, MIL-STD-45662A, or ANSI Z540-1.

Quality Requirements 002

Parts Substitution
Seller shall request, in writing, part substitutions prior to purchasing any substitute parts.
Utilization of a substitute part prior to obtaining written approval from BAE SYSTEMS buyer
will be at seller’s own risk. BAE SYSTEMS is not obligated to purchase / accept any item
containing unauthorized substitute parts.

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Quality Requirements 003

First Article Inspection (FAI)

A. Seller shall verify, by successful First Article Inspection ("FAI"), that Seller
drawings, planning, technical instructions, processing, tooling, inspection and test
equipment, and personnel proficiency will produce a product in compliance with
requirements of the purchase order ("PO").

B. FAI applies to the first item or lot, unless otherwise set forth in the PO, of end
items part numbers, sub-assemblies and detail parts, except standard hardware and
electronic piece parts (AN, MS std. hardware etc.). Engineering models,
design/concept prototypes and production part numbers delivered for non-
production applications (such as qualification testing) do not require FAI unless
otherwise directed by Buyer in writing.

Seller shall determine methods for performing FAI's. When any engineering
change which affects form, fit, function, safety or reliability, is incorporated,
Seller, without further direction from Buyer, shall perform, partial or full FAI as
required.

C. Seller shall verify accuracy and adequacy of drawings, planning, tooling, correct
materials and parts, dimensional conformance to approved drawings,
identification and marking, and compliance with nondestructive test requirements.
Seller shall also verify compliance with design specifications, qualification
testing, and acceptance test document Buyer approvals as required by the PO.

D. Seller shall assure discrepancies and non-conformances, if any, discovered during

the FAI are documented and dispositioned by the appropriate Material Review
Board ("MRB") actions. (Seller's MRB for Seller design and Buyer's MRB for
Buyer design). Sellers rejection documentation, Buyer's/Seller's dispositions, and
Seller's corrective action taken shall become part of the FAI report.

E. Seller shall document results of the FAI on each deliverable end item part
number. Data sheets for sub-assemblies, test records, certifications, and other
substantiating data shall be part of the FAI report and shall be maintained by
Seller for the period specified by the PO. Seller shall provide to Buyer, within 15
days of a request, a complete copy of FAI reports at no increase in the price or fee
of this PO.

Seller shall notify the Buyer in writing in advance of any changes in

manufacturing locations or processes affecting items delivered under the PO.
Buyer reserves the right to request Seller to perform a complete or partial FAI at
no increase in the price or fee of the PO to assure that the changes have had no
adverse affect on items delivered under the PO.

F. A new First Article Inspection (FAI) shall be required if:

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1. A design or process change has been made that affects form, fit, function,
reliability, or reparability of the item in the original First Article
Inspection Report.

Note: Supplier does not have to perform a complete new FAI. Only the
characteristics affected by the change needs to be addressed.

2. The item has not been produced for a period of 12 months.

3. A change in facilities utilized to produce the item has taken place.

4. A change of sub-tier supplier has occurred.

G. In the event that the Seller receives a purchase order from the Buyer that requires
an FAI to be accomplished on an item that the supplier has been continually
producing, the original FAI report will satisfy the requirement.

Note: Paragraph F. will still apply.

Quality Requirements 004

Foreign Object Debris / Damage Prevention

A. Seller shall develop and maintain a Foreign Object Debris/Damage ("FOD")
Prevention program including the engineering design process and controls at
manufacturing areas to prevent introduction of foreign objects into any item
delivered under the purchase order ("PO").

B. Seller shall employ appropriate housekeeping practices to assure timely removal

of residue/debris generated, if any, during manufacturing operations and/or
normal daily tasks. Seller shall determine if sensitive areas that may have a high
probability for introduction of foreign objects should have special emphasis
controls in place appropriate for the manufacturing environment.

Seller shall determine the need for, and implement, FOD Prevention awareness
training programs.

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Quality Requirements 005

Electrostatic Discharge (ESD) Control

A. Supplier shall establish, implement and maintain an ESD Control Program using
MIL-STD-1686 as a general guidance in order to provide protection for the
devices, assemblies and equipment that are susceptible to damage from ESD.

B. The supplier’s ESD Control Program shall ensure compliance with the ESD
protection and requirements of the drawing package and related documents.

C. Handling procedures shall be incorporated such that ESDS devices are protected
from ESD damage during all phases of manufacturing, assembly, maintenance /
repair, transportation and packaging.

D. Equipment shall be designed to preclude damage from ESD.

E. Applicable ESD devices and assemblies shall be properly marked with an ESD symbol.

Quality Requirements 006

Items Procured Using Control Drawings

A. Items procured using a Control Drawing (i.e.; C-Std, P-Std, etc…) must be procured
from the sources specified on the applicable released Control Drawing, unless prior
approval in writing has been granted by BAE SYSTEMS Engineering and Mission
Success, via the BAE SYSTEMS Buyer representative. The proper vehicle for
accomplishing this task is a Request Engineering Assistance (REA) form, referenced
in Quality Requirement 011.

B. The above policy applies to all BAE SYSTEMS entities, subcontractors and
manufacturers.

C. Control drawings referencing “Suggested Source of Supply” does not allow Seller to
procure from any source desired. Seller shall procure from the specified source(s),
only. In the event that the specified source(s) is no longer available, the Seller shall
generate an REA in order to obtain written approval prior to procuring from another
source of supply.

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Quality Requirements 007

Nonconforming Material Control & Corrective Action

A. Seller shall implement, and maintain a system, which provides for identification,
documentation, segregation and disposition of nonconforming material and shall
assure effective, positive corrective action is taken (including repetitive
nonconformances dispositioned "Use As Is" by Buyer/Seller material review
board (MRB) actions) to prevent, minimize, or eliminate nonconformances.
Seller's system shall ensure that nonconforming material is not used for
production purposes.

B. Seller dispositions for Buyer designed items are limited to scrapping of the
material, elimination of the nonconformance by rework to engineering , or return
to vendor. On items of Buyer design, Seller shall document non-conforming
material for submittal to Buyer's MRB for dispositions as required by this
purchase order ("PO"). Seller's continued processing of Buyer designed material
containing a non-conformance prior to Buyer's MRB disposition is at Seller's risk.

C. Seller shall maintain records of all nonconforming material, dispositions,

assignable causes, corrective actions, and effectiveness of corrective actions for
the period specified in the PO.

D. Seller shall evaluate each nonconformance for its potential to exist in previously
produced or delivered items. If a nonconformance exists, Seller shall notify
Buyer, in writing, within 24 hours of discovery for issues impacting safety or
delivery, within 5 working days for all other issues.

E. Seller shall, when requested by Buyer, identify all items delivered under a Buyer
approved major deviation or waiver. Contact Buyer for identification
requirements.

F. Buyer shall forward Corrective Action Requests to Seller when Buyer detects
unsatisfactory performance by Seller and/or its subcontractors. Seller shall
respond to all Buyer requests for corrective action. When requested by Buyer,
Seller shall provide trend data and findings for Buyer returned Items.

G. Seller shall assess all Buyer identified nonconformances and take appropriate
actions to ensure causes of nonconformances are corrected.

H. Seller has Material Review Authority for items that are of Seller's design, except for
nonconformances which affect a parameter controlled by Buyer drawing or
specification which affect form, fit, function, interchangeability or reliability. Seller
shall submit these nonconforming material dispositions to Buyer for approval in
accordance with Buyer instructions. Seller shall not incorporate any nonconforming
material into any product, process, procedure or data that affects a parameter

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controlled by Buyer drawing or specification or has an affect on form, fit, function,
interchangeability or reliability unless and until Seller has prior written approval
from Buyer to do so.

I. Seller shall not incorporate any nonconformance into any product, process,
procedure or data unless and until Seller has prior written approval from Buyer.

Buyer and Buyer's customers shall have the right to refuse to accept any
nonconformances. When Government source inspection is a requirement of the
PO, and Buyers customer has delegated MRA to the Seller's cognizant
Government source representative, Seller shall submit material review
dispositions to Seller's local Government representative for concurrence.

Quality Requirements 008

Requirement for Submittal of Minor Nonconformances

A. Seller shall submit a Nonconforming Material Document (NMD) to Buyer within
Ten (10) working days after initial rejection and documentation of the
nonconformance. Collection of nonconforming material from several
manufacturing lots for a one-time submittal is not allowed.

B. All affected nonconforming product: (1) in stock, (2) in work and (3) delivered to
BAE SYSTEMS shall be collected by seller for documentation on a NMD.

C. Nonconforming material shall be segregated from conforming material.

D. Each NMD shall be accompanied by a letter explaining the cost and schedule
impacts that would be avoided by Buyer’s acceptance of the nonconforming
material under a use-as-is or repair disposition.

E. All actions taken while implementing the Buyer’s disposition on a NMD shall be
fully documented.

F. Each NMD shall be accompanied with the Seller’s recommended disposition. Do

not include this recommendation on the NMD.

G. The Seller shall submit additional data such as drawings, sketches, planning,
overlays, photographs, etc. to assist in the MRB disposition process.

H. Seller shall reference all nonconforming product addressed in the NMD by

Manufacturing Serial Number for traceability purposes.

I. Whenever a NMD is being submitted recommending a use-as-is disposition, the

Seller shall conduct an analysis to determine if a database change should be made.
The database includes drawing, specifications, planning, training documents,
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work instructions, etc. If no data base change is being made as part of the
required corrective action, the Seller shall provide an explanation. Such
explanation shall be on a separate sheet and shall not be on the NMD form.

J. Multiple MRB submittals for the same nonconformance are not allowed.

Quality Requirements 009

General and Specific Notes

A. When a requirement is specified by general note (parts list or drawing) without

specific reference to a specific part or feature, it applies to all parts or features
applicable to the requirement specified by the note.

B. When a requirement is specified by a note (parts list or drawing) and specific

parts or features are referenced to that note by entry of the note identification
number or letter at a parts list or drawing callout of the part or feature, it applies
only to the parts or features so noted.

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Quality Requirements 010

Software - Deliverable & Non-Deliverable

A. Seller shall implement and maintain a Software Quality Assurance (“SQA”)

program acceptable to Buyer for engineering design, development, testing and
delivery of stand-alone or embedded software products associated with the
purchase order (”PO”).

B. Seller shall implement, and comply with a Software Quality Program Plan
(“SQPP”), organized and documented in Seller format, which defines Seller’s
software quality program to Buyer. Seller’s SQPP is subject to buyer approval or
disapproval. Buyer reserves the right to conduct periodic evaluations of Seller
compliance with SQPP.

C. Seller’s SQA program shall include review and audit of software development
processes, products and activities, as required by Seller, to assure compliance with
applicable planning, procedures, and standards. Seller’s program shall provide
internal and Buyer visibility into software quality program trends.

D.* Seller shall establish and maintain, as part of the Quality System required by the
PO, a system which provides for evaluation of each non-deliverable software item
used in the automated manufacturing of deliverable hardware or in the
qualification or acceptance of deliverable software or hardware.

This system shall assure that:

1. Required functions of the non-deliverable software are defined, in writing, and

objective evidence exists prior to the intended use of such software, that such
software performs the required functions.
2. The non-deliverable software is placed under internal configuration controls
prior to its use and such internal configuration control is maintained
throughout its use.

E. Buyer’s software quality representative shall have the right to conduct in-process
inspection of Seller’s software development process defined in the SQPP and
evaluate Seller’s compliance with its internal procedures and other applicable
documents at Seller’s facilities.

*Exclusion: This document does not apply to the development process for
programmable logic elements of microcircuits that perform combinatorial or sequential

logic (Boolean) functions, which are developed using hardware development techniques.
These items are subject to hardware development process requirements. However, this
document does apply to the development process for programmable devices used to store

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executable instructions or data operands which control the detailed operation of a
microprocessor or integrated micro controller (commonly known as firmware).

Quality Requirements 011

Statistical Methods
Sellers shall establish the necessary level of statistical methods that will provide an
effective means for preventing defects in products, reducing variability, reducing cost,
improving product quality and improving delivery performance for products purchased by
BAE SYSTEMS.

A. Seller shall utilize statistical methods such as statistical process control or other
recognized graphical and statistical techniques to establish, control, and verify
process capability and product characteristics on key processes directly or indirectly
affecting product to be delivered to Buyer. Seller shall determine the key processes.

B. The Seller shall determine the appropriate application of the statistical methods that
will support the requirements stated above. Seller shall establish and maintain
documented procedures to implement and control the application of the statistical
methods. Seller shall provide documentation demonstrating the functioning and
effective use of the statistical methods upon request by Buyer.

C. Upon Buyer's direction, Seller shall apply specific statistical methods to processes
when Buyer determines that Seller has failed to correct negative trends, systems
deficiencies, or recurring hardware issues in a positive and timely manner.

D. Seller shall not be entitled to an equitable adjustment, under the "Changes" clause
or otherwise, in the price or fee of any P.O. to which this Quality Requirements 006
applies, for performance of any task or effort required by or contemplated by this
Quality Requirements 006 or to Buyer's direction pursuant to paragraph C above.

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Quality Requirements 012

Soldering and Workmanship

Soldering shall be accomplished in accordance with ANSI/J-STD-001, Class 3. If the

Seller wishes to use their own soldering requirements in lieu of J-STD-001, Class 3, these
requirements must be deemed adequate, acceptable and approved by BAE SYSTEMS
Mission Success/Product Assurance.

ANSI approved IPC-A-610, Class 3, Acceptability of Electronic Assemblies, shall be

used as workmanship standards and as an aid in making accept/reject decisions. In the
event of a conflict between IPC-A-610 and J-STD-001, J-STD-001 shall take precedence.

Quality Requirements 013

Serialization / Traceability of Equipment

The following text will provide guidance in the assignment of serial numbers to
equipment manufactured for use by BAE SYSTEMS.

A. Serialization is an identifying number consisting of alpha and numeric characters

which is assigned sequentially in the order of manufacture or final test and which,
in conjunction with a manufacturer’s identifying CAGE code, uniquely identifies
a single item within a group of similar items identified by a Product–tracking
base-identifier. Controlled serialization shall be applied to the Buyer designated
Configuration Items (SERDS) with ten digit serial numbers.

B. The serial number shall be permanent and legible.

C. All serial numbers once assigned and delivered on hardware remain inviolate and
are not to be duplicated for the same series and must remain associated with that
article. This shall be the only serial number appearing on the nameplate.

D. The last four digits shall continue uninterrupted, progressively and consecutively
without a break regardless of purchase order or part number changes.

E. This serial number sequence shall not be utilized on items being delivered to the
government as a result of a direct government contract.

F. Seller shall retain the serial number assigned to a given item regardless of any
modifications.

G. Serialization for end item (top level, SERD level) is typically required by the
drawing or identified on the nameplate.
H. Controlled serialization shall be applied to the items using a ten-digit serial
number.

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I. For assemblies, subassemblies, modules, etc., which require serialization and / or

are assembled into a Top Level / End Item / designated SERD shall be serialized.

J. A log of serial numbers showing disposition of each part will be maintained for
identification and traceability. If a part assigned a serial number is scrapped, the
log will so designate and that serial number will not be re-used.

K. For equipment identified as Top Level / SERD level / End Items (with a
nameplate and / or serial number required by Drawing) the serial number log
would read as follows:

(Note: Base part number is underlined.)

SERD Part Number: 16U75500

Configuration Serial No. Date Purchase Comment

Assigned Order
16U75500875G001 0001-0020 021204 XYZ
16U75500880G001 0021-0033 021204 XYZ No S/N 0001-0020 for this
configuration
16U75500881G001 0034-0044 021204 XYC No S/N 0001-0033 for this
configuration
16U75500875G001 0045-0054 030216 ABC No S/N 0021-0044 for this
configuration
16U75500881G001 0055-0064 030216 ABC No S/N 0001-0033 or 0045-
0054 for this configuration

The above serialization shall be as follows:

All Seller-assigned serial numbers will not exceed ten (10) characters, but the last four
(4) characters must be numeric.

The first five digits shall be the true manufacturer’s cage code.

There shall be an alpha separator “C” (for 0001 thru 9999).

The last four digits shall be numeric starting at 0001 through 9999.

Example: 94117C0001

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For serialization beyond 9999 the alpha separator will be “E” and the numeric characters
are recycled

Example: 94117E0001

Note: BAE cage code used for demonstration purpose only.

L. Top Level / End Item Assemblies or Subassemblies within Top Level / SERD
level / End Items (CCA, Cables, Adapters, etc.) without a nameplate and/or
without a serial number required by the drawing, must be sequentially serialized
and traceable back to the supplier that manufactured the part.

These assemblies / subassemblies shall be identified at minimum:

A. Serial Number will not exceed 10 characters

B. No shorter that 4 characters
C. The last 4 digits must be numeric

M. If the part is deemed too small for applications of complete marking, the marking,
shall consist of a logo and date code, or a logo and batch/lot number to allow for
traceability. Items exempt from this requirement are screws, washers, etc.

Quality Requirements 014

Processing Warranty Material in FTW
1. Customer notifies BAE IPT lead of incoming materials. If it is a non-
governmental agency the IPT lead requests a no cost purchase order to
accompany the item to be returned for warranty repair.

2. IPT Lead contacts the program office to notify the PM of a repair. The Program
Office verifies that the warranty PO is in effect for the required repair.

3. Materials are received and checked for shipping damage by receiving and to
verify that a no cost PO has been received. If a no cost PO is present, inventory
is taken and condition of the materials is documented and the serial number is
recorded. Inventory must take place before the unit moves beyond receiving. If
a PO has not been received, place system on hold and notify Program office.
Program office requests PO.

4. If the repairs are not covered then go to 8. The unit is sent to the Engineering
Lab to perform a diagnostic test. Results are documented on the Field Evaluation
form 00-549 (2-02).

5. The warrantee system is sent to the Engineering lab to verify the failure. MSPA
documents the findings in Tip-QA database with a non-conformance report
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(NCR). Small issues such as charging batteries and fixing corrupted program
files are performed on site. Significant repairs requiring replacement and
assembly of components are sent to the supplier (OEM) for repair. IPT lead calls
ahead to sub-contracts who contacts the vendor and secures a Returned Material
Authorization (RMA) number. The RMA number is provided to the IPT lead.
Repairs are made and documented. The unit is tested and results documented. If
the repair has taken place at the supplier it is then returned to BAE unless it is
more cost effective to make alternate arrangements.

6. MSPA verifies the repair is effective, performs an inventory and requests a

verification test if required. If the repair is not effective, go back to step 2.

7. Shipping prepares unit to be shipped. Verify packing slip is complete, correct

with matching serial number, C of C and PO number. & ship to customer. Copy
the shipper, C of C and description of work performed. Send copy to contracts.

No Warranty Coverage

8. If the repairs are not covered under warranty based on program office decision,
the program office notifies the customer that a funded PO for a preliminary
dollar amount is required to begin the repair process. If the customer chooses to
proceed, the customer sends a funded PO for an amount which covers the
verification and estimating process.

9. The non-warrantee system is sent to the Engineering lab to verify the failure.
MSPA documents the findings in Tip-QA database with a non-conformance
report (NCR). Small issues such as charging batteries and fixing corrupted
program files are performed on site. Significant repairs requiring replacement
and assembly of components are sent to the supplier (OEM) for repair. IPT lead
calls ahead to sub-contracts who contacts the vendor and secures a Returned
Material Authorization (RMA) number. The RMA number is provided to the
IPT lead.

10. The Supplier provides a repair quote. The repair quote is provided to the IPT
lead. The IPT Lead notifies the Program Manager. Program Manager
coordinates and assigns the development of a repair proposal. A proposal is sent
to the customer by Contracts who requests a revised PO for the proposal amount.

11. If the customer revises the PO to the repair amount, An EMR and Material
requisition PO are created and the supplier is notified to perform the repairs.
Repairs are made and documented. The unit is tested and results documented. If
the repair has taken place at the supplier it is then returned to BAE unless it is
more cost effective to make alternate arrangements.

12. Receipt verification accomplished and supplier is paid.

13. Prepare unit to be shipped. Verify packing slip is complete, correct with
matching serial number, C of C and PO number. & ship to customer. Copy the
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shipper, C of C, Field Evaluation Form 00-549 (2-02) and description of work
performed and send copy to contracts.

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 FIELD REVIEW EVALUATION
PRODUCT REC RPT NO CUSTOMER RA NO TASK

DATE DATE ORIGINA REPLACE GOV’T INSPECTION

SHIPPED RETURNED L PO NO. YES
PO NO.
NO
ITEM NO SERIAL
NUMBER RESP DISPOS

SYSTEMS

REPLACE

ACCEPT
REPAIR
BAE

SCRAP
CUSTOMERS REASON FOR RETURN SUPPLIER DETAILED ANALYSIS

CUST
ANALYSIS FOR BAE SYSTEMS BY DATE REPAIR ESTIMATE FIELD RETURN
QC ENGR BEING HELD
HOURS
LABOR

BY DEPT NO.
DIRECT

ENGR TECH REPAIR TO BE

BY DEPT NO.
MFG MAT’
L

00549-(2-02) Page 1 of 1 Field Return Evaluation