Different Ways to Say 'Sorry' in English

Exercise 1
Vocabulary
Apologize Verb əˈpɑːləˌdʒaɪz to say sorry for something one has done
wrong
I apologize for not being able to answer your e-mail.
Emphasis Noun ˈɛmfəsɪs special value, focus, or importance placed on
something
This writer always puts emphasis on the inner thoughts of his characters.
make sure Phrase meɪk ʃʊr to do things in order to be certain that
something happens
Please make sure to turn off the lights when you go.
Bump Verb bʌmp to hit into a person or thing
The two players bumped against each other during the game.
Informal Adjective ɪnˈfɔːrməl relaxed and casual; not following strict
rules
The atmosphere at my office is very informal.

Exercise 2
Article - Different Ways to Say 'Sorry' in English
When you make a mistake that hurts someone, it's important to
apologize. But there are lots of different ways to say "sorry" in English to
choose from.

"I'm sorry"
The simplest way to apologize is to say "I'm sorry."  You can also add
emphasis with words like "very" or "really." But remember that for a good
apology, it's important to show that you know what you did wrong and that it
won't happen again.

For example, "I'm really sorry for what I said. I know I hurt your feelings and I
won't do it again."

"I apologize"
You can say "I apologize" instead of "I'm sorry" in any situation, but it's often
used in more formal situations, like at work.

For example, "I apologize for your order being late. I know you needed it
yesterday. We'll do everything we can to make sure this doesn't happen
again."

"Pardon me"
People usually say "pardon me" in situations where they have not done
something serious, but a small apology is still needed. It's best used when
you have done something rude by accident.

For example, if you bump into someone as you walk past them, you might
say "pardon me!" to show that you didn't mean to.

"My bad"
Saying "my bad" to someone is a quick and simple way to
apologize. However, it's also very informal, so it's best used when speaking
to friends, and should not be used to apologize for serious mistakes.

For example, "I forgot to buy you a drink from the shop. My bad."

Exercise 3
Discussion
1.Are there many different ways to say 'sorry' in your language?
2.Have you ever had to apologize to an angry customer? If so, please share
your experience.
3.When was the last time you apologized to your boss or a coworker?
4.Have you ever apologized to someone even though you didn't do anything
wrong?
5.Do you find it easy to forgive people who have hurt your feelings?
Exercise 4
Further Discussion
1.Do you have any English-speaking friends? If so, how often do you talk to
them?
2.Do you remember the first time you had a conversation in English?
3.What are some of the first words and phrases you learned in English?
4.If you were traveling abroad, what words or phrases in the local language
would you try to learn before your trip?
5.Good manners will open doors that the best education cannot.  – Clarence
Thomas. Do you agree?