1.

Cut here

Handy Guide for Students (2010) HOW TO CHANGE PASSWORD OR PIN

1. Change Network Account password
COMPUTER ACCOUNTS From a browser, type https://pwd.ntu.edu.sg
and follow the instructions given.
1. Network Account Note: - Password is case-sensitive
For access to NTU network, e-services (StudentLink, - Must be between 8 to 16 characters long
GSLink), e-learning (edveNTUre), library databases and - Must be changed every 180 days
campus computers. - Account will be locked after 6 wrong entries
- Forgotten password can be self-reset thru SMS
Username: For new students (except exchange and (9863 5582) if you have registered your mobile
non-graduating students), it is the username assigned number with CITS:
to you during the online acceptance of offer. http://www.ntu.edu.sg/cits/gettinghelp/Pages/pass
wordresetthrusms.aspx
3. Fold here 3. Fold here

Initial password: Matriculation no. with alphabets in 2. Change Windows LIVE Account password
UPPERCASE (except exchange and non-graduating From a browser, type http://home.live.com
students). It must be changed immediately before and follow the instructions given.
using any e-services. Note: - Password is case-sensitive
- Must be between 8 to 16 characters long
2. Windows LIVE Account (wef March 2010) - Must be changed every 180 days
This is used only for access to email services and suite of
Windows LIVE e-services. The username and initial 3. Change StudentLink PIN
password is the same as the Network Account. Step 1: From a browser, type
Default email address: <username>@e.ntu.edu.sg http://www.ntu.edu.sg/studentlink
Email quota: 10GB 2: Under “IT Services”, choose “Change PIN”
SkyDrive + Windows Live Space: 25GB Note: - Must be between 8 to 16 digits long
- Must be changed every 180 days
1. Cut here

2. Fold here

1. Cut here
4. Fold here 4. Fold here

SkyDrive: online storage accessible on the Internet, for
personal use or sharing files with friends.
Windows Live Space: for personal pages, blogs, group
projects or campus clubs.
- Account will be locked after 6 wrong entries
- Forgotten PIN can be self-reset if you have
provided 2 challenge phrases under “IT Services”
in StudentLink

3. StudentLink Account (for undergraduate) LEARNING POD @ SOUTH SPINE

This is used only for access to certain e-services, e.g. Location: South Academic Complex SS-01-03
checking of exam results. Access to most web-based e- Opening Hours:
services requires only your Network Account above. Monday to Friday - 8.30am to 12 midnight
Userid: Matriculation number Saturday - 8.30am to 4pm
Initial PIN: Date of birth in DDMMYY format Sunday, Public Holiday - closed

5. Fold here 5. Fold here

IMPORTANT WEBSITES IT SERVICE COUNTERS

NTU Website: http://www.ntu.edu.sg Locations: (1) CITS Office at block N2.1 level B1
Quick Links in NTU website provide direct access to (2) Learning Pod @ South Spine (above)
many useful sites. (3) Lee Wee Nam Library
AskNTU in NTU website provides answers to many Opening Hours and Location Map: Please refer to
frequently asked questions. http://www.ntu.edu.sg/cits/gettinghelp/Pages/helpdesk.aspx
StudentLink (undergrads): http://www.ntu.edu.sg/studentlink
GSLink (postgrads): https://sso.wis.ntu.edu.sg/gslink IT HELPDESK
Windows LIVE access: http://home.live.com/ 7am to 11pm daily
Change network account password: https://pwd.ntu.edu.sg Email: helpdesk@ntu.edu.sg
SMS services: http://nexs.ntu.edu.sg Website: http://helpdesk.ntu.edu.sg
IT services: http://www.ntu.edu.sg/cits Tel: 6790 4357(HELP)
e-Learning portal: http://edveNTUre.ntu.edu.sg Fax: 6792 7892
1. Cut here

Fold
Cut vertical Fold