Support Consultant - Information Management (IM) software

suite

PURPOSE AND OBJECTIVES

We are seeking a Support Consultant who is driven by a desire to provide our customers with
outstanding technical customer service. The primary responsibility is to assist our customers in
resolving issues related to the implementation, deployment, functionality, and usage of our
Information Management (IM) software suite. The Support Consultant will need the ability to
support complex environments that include a variety of operating systems, platforms, and
databases.

EXPECTATIONS AND TASKS

Ability to think independently and be able to apply effective problem solving skills

Properly document communications and actions for customer issues in SAP CRM system

Isolate probable causes of issues; document and monitor bugs and enhancement requests

Recommend known technical solutions and develop workarounds for problem resolution

Contribute regularly to the Knowledge Base

AT SAP, YOU CAN IMPACT Potential delivery of onsite and remote services

THE WAY BUSINESS IS RUN Participate in after hours support activities

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

Employment Type
Regular Full Time, Full time BS or MS in Computer Science, or equivalent industry experience

Job Location
London, Experience with SAP BusinessObjects products
United Kingdom

Travel Knowledge of ERP Systems, such as SAP R/3, Oracle Applications, Peoplesoft, or Siebel
0% - 100%
Knowledge of Mainframe environments
Reference Code
GB-53805055-EN-10-002
Prior industry experience providing technical support for enterprise software

Development or deployment experience with SAP BusinessObjects’ Information Management

applications and/or SAP BW

Able to demonstrate skills at designing & optimizing systems and discovering best practices
(e.g. reports, database applications, web applications)

Experience troubleshooting distributed systems, including installation, migration, and

networking.

Experience interacting with product development teams and product management, especially
managing escalations and delivering resolutions

SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. At SAP you
get your chance to put your ideas into action with maximum impact.

Please note that SAP only accepts applications submitted via our online recruiting system. Individuals with disabilities who require a reasonable accommodation in the job application process
should contact HR Direct (Americas: hrdirectamericas@sap.com, APJ: hrdirectapj@sap.com, EMEA: careers@sap.com)

EEO m/f
 Support Consultant - Information Management (IM) software
suite

Support or development experience with ETL tools, such as Data Integrator, Data Services,
DataStage, Informatica, or Ab Initio

Business control of a second European Language such as French, German, Italian, Spanish

Fluency in written and Verbal spoken English

The ability to communicate clearly and effectively

Ability to think independently and apply effective problem solving skills

Ability to cope with pressured political escalation situations

Consistently projects a positive and professional image

Ability to prioritize and follow up on communications and commitments

Ability to deliver presentations

AT SAP, YOU CAN IMPACT WORK EXPERIENCE

THE WAY BUSINESS IS RUN Database administration or technical support experience with Oracle, SQL Server, and DB2

Support or administration experience with Windows, Linux, Solaris, HP-UX, and AIX
Employment Type
Regular Full Time, Full time Networking support or administration experience, including Network topologies, TCP/IP, and
Remote Access technologies
Job Location
London,
United Kingdom Knowledge of Weblogic, Websphere, and Tomcat application servers on Windows, UNIX, and
Travel Linux platforms
0% - 100%
Knowledge of SQL Programming and Data warehousing principles
Reference Code
GB-53805055-EN-10-002
Experience working with web services (SOAP)

Experience on SAP Netweaver, SAP R/3, SAP BW or ABAP programming

SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. At SAP you
get your chance to put your ideas into action with maximum impact.

Please note that SAP only accepts applications submitted via our online recruiting system. Individuals with disabilities who require a reasonable accommodation in the job application process
should contact HR Direct (Americas: hrdirectamericas@sap.com, APJ: hrdirectapj@sap.com, EMEA: careers@sap.com)

EEO m/f